sheridan international agent manual

International AgentMAnuAl

WElCOME

Thank you for choosing to work with Sheridan Institute of Technology and Advanced Learning. We are committed to working with agents to actively recruit international students to our programs.

To help you actively recruit qualified international students to our school we have developed this agent manual to assist you in the process. We hope that you will refer to this manual for any assistance/questions you may have in order for you to be successful in your recruitment efforts. As information may change after publication, we ask that you continue to also view our website for up-to-date information: www. studyatsheridan.ca

You can also access a copy of this manual at: agents. sheridaninstitute . ca

We look forward to developing a successful partnership with you.

Dear Business Partners,

Greetings from The Sheridan Institute of Technology and Advanced Learning!

I would like to express my sincere appreciation for your continued support and efforts. With your help, Sheridan now has over 1,000 international students on campus representing more than 65 countries. We truly value our global network of agents, and want to ensure that we continue to provide quality support and service to you and to our students.

Sheridan has a large team devoted to serving you. Our International Admissions Office remains committed to a prompt and efficient turn-around time on completed applications, and are equipped with specialists in your regions to serve your unique needs. The International Student Advisors provide a unique and valuable service by being the key contact person for your students prior to their arrival in Canada and throughout their entire experience in Canada. Finally, your International Business Development Managers will help keep you informed and connected to Sheridan.

If you require additional supplies and promotional material, please don’t hesitate to let us know by email at [email protected].

As always, we appreciate your support and cooperation. Please contact us at anytime if we can be of assistance. We welcome your comments and suggestions.

On behalf of the Sheridan team,

Maher Ghalayini Director, International Services

TABlE OF COnTEnTS

6 Campus Locations

8 About Sheridan

11 Admissions/Applications

24 ESL Program

26 Language Assessment Tests

27 Methods of Payment

29 Online Services

31 Admission Code Descriptions

33 Program Status

34 Transferring from Another College

35 Withdrawal and Refund Policy

36 Changing a Program

37 Scholarships/Awards

37 Co-op Programs/Benefits

38 Housing

39 Agent Information

42 Frequently Asked Questions

44 Contact Information

45 Quick Reference

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Davis Campus

Trafalgar Campus

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Davis Campus – Brampton

The Davis Campus is located in Brampton, one of the fastest growing communities in Canada.

Key facts about the Davis Campus include:

• Approximately 6,000 students

• Home to Sheridan Centre for Advanced Manufacturing and Design Technology

• Large Student Centre

• 350-bed residence, plus athletics facilities, library, full-service cafeteria and other food outlets

• Situated in a peaceful park setting

• Easily reached by bus with connections to Ontario’s extensive GO train and bus transit system

• Home to Sheridan’s English Language Centre

http://www.city.brampton.on.ca

Trafalgar Road Campus – Oakville

Oakville is a historic lakeside community that attracts high-technology firms and a wide variety of successful businesses.

The Trafalgar Road Campus features:

• Approximately 9,000 students

• $32 million Sheridan Centre for Animation and Emerging Technologies (SCAET)

• Student Centre, 350-bed residence, full-service cafeteria and other food outlets, library and athletics facility

• Close location to Toronto

http://www.oakvilletourism.ca

Campus Locations

Our New Hazel McCallion CampusSheridan will be opening a new Mississauga Campus in the fall of 2011, located in the city centre of Mississauga. The campus will accommodate 1,760 students, including 1,200 business students. Business study options will include a variety of diploma and graduate certificate programs.

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Sheridan serves close to 16,000 full-time and 35,000 Continuing Education and Corporate Training students at its campuses in Brampton, Oakville and Mississauga, Ontario. The Trafalgar Road and Davis campuses feature a large Student Centre, 350-bed residence, full-service cafeteria, athletics facilities and library. Every year we serve close to 1,000 international students from over 65 countries including India, China, South Korea, USA, Pakistan, Trinidad, Brazil, Hong Kong, Jamaica and Mexico, to name a few.

Sheridan Success Factors

√ State-of-the-art learning environments featuring the latest technology

√ Comprehensive student support services, from our friendly International Centres to the excellent resources of the Career Centre

√ Practical, hands-on learning that prepares you to ‘jump right in’ to the workforce

√ Faculty who pass on knowledge acquired through their own work experience

About Sheridan

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Sheridan Programs

Program options include a wide range of programs and credentials including the following:

√ One-year post-graduate certificates

√ Two- and Three-year diplomas

√ Four-year bachelor’s degrees

√ University transfers

√ Foundation/Certificate programs

√ English as a Second Language (ESL)

Sheridan’s reputation for excellence extends over four academic schools:

√ Animation, Arts and Design

√ Business

√ Applied Computing and Engineering Sciences

√ Community and Liberal Studies

Reputation

Founded over 40 years ago, Sheridan has graduated over 100,000 alumni who have made an impact in the fields of digital media, business, technology and community service fields, both in Canada and abroad.

With a graduate employment rate of 88% and employer satisfaction rate of 93%, we are proud to say that our reputation has grown as rapidly as our student enrolment.

International Centre

Sheridan’s International Centre provides a comprehensive range of services for international students. Our dedicated and supportive professionals take pride in caring for our international students’ needs every step of the way. Sheridan’s staff works to assist international students with social and cultural integration.

International Centre services include:

√ An orientation to help students become familiar with their new surroundings and with Sheridan’s campuses

√ Information about health insurance, on-campus employment and scholarships

√ Social activities

√ Access to dozens of student groups, associations and organizations which host events throughout the year

√ Expert guidance in obtaining study/work permits and extensions, and providing letters of attendance

√ Advice on selecting a career-oriented program, admission requirements and registration

√ Information about scholarships and awards

√ General inquiries

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• Niagara FallsExperience one of the most fascinating wonders of the world and have a great time touring a thriving tourist town.

• CN TowerVisit the world’s tallest free-standing structure and venture onto the famous “glass floor” nearly 144 feet above street level.

• International Education WeekTake part in a week-long celebration of diversity and international education. Experience exotic foods and participate in Cultural Diversity Day at both campuses.

• Sheridan Open HouseExplore further education at Sheridan. Participate in campus tours and visit information booths featuring Sheridan’s academic programs and student services.

• International PotluckShare cultural dishes and experience exciting foods while mingling with other students and Sheridan staff.

• Canada’s WonderlandVisit one of Ontario’s most famous theme parks. Experience the wild and crazy rides Canadians look forward to year after year.

• International Movie NightsWatch the best films from around the world and learn about different cultures.

• The Maple Syrup Festival at Bronte Creek

Enjoy one of Canada’s most prominent trademarks: maple syrup. Learn about the creation process and sample some of the purest maple syrup that you’ve ever tasted!

• International Photo ContestSubmit photos taken from around the world for a chance to win prizes and showcase artistic talent on campus.

• Wasaga BeachExperience the beauty of one of Ontario’s fun-filled beach, right on the shore of Lake Huron. Pure clean sand, clear refreshing water, and a beach life not to be missed!

Events Organized by Sheridan International:

International students at Sheridan are encouraged to take part in the numerous events organized by the International Centre throughout the year. Many events are a tradition and occur every year; however, the event calendar varies based on students’ interests. Students are informed of upcoming events via email and posters at the International Centre.

Our most popular events/trips include:

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Sheridan has its own in-house International Admissions Team to process student applications accurately and efficiently. To learn more about specific requirements for your country and education system, please visit www.studyatsheridan.ca or contact the International Centre at [email protected].

The standard minimum requirements for our programs are listed below. Note that some programs have additional requirements that vary depending upon the program. These additional requirements can be found in the Sheridan Academic Calendar and on the Sheridan website. Additional requirements may change at any time and we recommend that agents review the Sheridan website frequently for the most current information.

Diploma and Certificate Programs

√ Completion of high school certificate/diploma

√ Grade 12 academic transcripts/mark sheets

√ English Requirement – We require one of the following English requirements (minimum scores):

• IELTS – 6.0 overall band with no band below 5.5

• TOEFL iBT – 80 with a minimum of 20 in each section

• Completion of Sheridan’s EAP (English for Academic Purposes) Program with a minimum 70% EAP score

Admissions

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Degree and Post-graduate Programs

Degree:

√ Completion of high school certificate/diploma

√ Grade 12 academic transcripts/mark sheets





Post-graduate:

√ Completion of a degree or diploma at a recognized university or college; or work-related experience

√ University or college transcripts/mark sheets

√ Submission of proof of completion of university/college





Document Requirements

Sheridan accepts scanned or notarized copies of all academic documents. Note that many programs with additional document requirements and submission instructions are listed on our website. In order to ensure that all the required documents have been submitted, please review the course details on the Sheridan website and check for any of these additional document requirements:

√ Portfolio

√ Résumé

√ Cover letter

√ Statement of purpose

√ Additional documents may be requested

√ In some cases, original documents may be requested from the issuing institution. These will be requested on a per candidate basis.

note: Please do not send copies of passports, letters of recommendation, and additional non-recognized certificates unless requested.

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Application Process

You must apply online at www.studyatsheridan.ca

Tips for Application Submission

Before filling out the online application:

√ Applicants are encouraged to submit applications by February 1 for our September intake, and October 1 for our January intake. All applications are considered on a first-come, first-served basis and are reviewed competitively based upon academic merit.

√ Review admission requirements online with the applicant to determine the program that is best suited for the student.

√ Pay the application fee with credit card – this helps generate a student number faster.

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How to Apply Online

Please go to www.studyatsheridan.ca

Explaining the links

1. How to Apply:

Includes the online application link with the details about the application process.

Agents: Don’t forget to fill in the Agent Section of the Student Application!

If the Agent Section is not completed, the student will not be credited to your account.

√ A non-refundable application fee of $100 CDn is required at the time of application. Acceptable methods of payment include electronic wire transfer and Visa or MasterCard. Credit card is preferred as it is a faster method of payment.

√ Note that the Application Fee is valid for one academic year only – May to January.

If the applicant wants to apply again after the academic year, he/she would have to pay the application fee again.

For online application.

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Now you can check the availability of the programs before actually starting to fill out the application form.

Check the availability of the programs by filling in these details

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Online Application Details – Step-by-Step Process

Agents: Please complete all the personal details correctly. Review all the information before continuing to the next section. Pay careful attention to the name and date of birth entered as this determines the information published on all Sheridan documents.

Agents: Please complete this agent section completely in order to claim the commission for the student. Ensure the email address you enter is correct as it determines where all correspondence from Sheridan is sent.

This section needs to be clicked if the applicant is using an Agent or any English Language Partner Institute. If you click this box the agent section opens as below.

If you are an Agent or English Language Partner Institution (with a Pathway Program with Sheridan), please fill in all the details here.

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Agents: This section pertains to the Education of the student and is very important for application assessment

The Feedback needs to be filled correctly as this is important for the College when planning their branding and promotional activities

Please read note: All programs highlighted in red are closed for the ‘Selected Term’

Agents: This section pertains to the ‘Program(s)’ being applied to.

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Online Application Details – Step-by-Step Process

This step pertains to the Payment Method. The easiest and fastest method is by Credit Card. When you click on Credit Card, the window below opens up.

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It is extremely important to Verify the Information provided so that the payment goes through and the assessment is complete without delay.

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It’s extremely important to have correct Student Id and applicants Date of Birth to start uploading the documents

Click ‘Yes’ only if the applicant has already received a ‘Conditional’ acceptance and you are uploading the documents to meet the condition

Choose document type. Ex. Transcript, IELTS/TOEFL, Resume, etc.

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2. How to send/submit the documents:

We have launched a new Online Document Uploading system. After you apply and your application fee has gone through successfully, you’ll be sent an email with a student ID number and a link to upload documents. Please see the screen shot below.

√ Attach an official transcript of the academic record from the students’ secondary school or postsecondary institution. In case the transcripts/certificates are not in English, note that these documents must be accompanied by a notarized, official translation into English. Translated copies must also be accompanied by a copy of the original transcript.

3. Letter of Assessment:

Once an application is complete with all the necessary documents/transcripts and the application fee has been paid, the time to assess the application and issue a Letter of Acceptance is approximately two weeks.

Note: If you have applied to a program that has further selection requirements, such as a portfolio, the application process may take longer.

4. Once you apply on behalf of the student, you will receive an email from Sheridan which will include:

√ Student Identification Number

√ User Name for the student

√ Information on how to log onto Access Sheridan

As an Agent you are required to pass on these details to the student. The student can then use Access Sheridan to look at their:

√ Program status

√ Invoice (after they accept their offer)

√ Receipt(s)

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5. Conditional Letters of Acceptance (LOAs):

We also issue ‘Conditional Letters of Acceptance.’ Conditional LOAs may be issued in the following cases:

√ Student waiting to appear for IELTS

√ Student waiting to appear in his/her final semester

√ Student waiting for their Grade 12/10+2 or other qualifying exam

When issued a Conditional LOA, the student must submit the pending documents by the date mentioned in the Conditional LOA, failing which the acceptance would expire.

6. Programs with Additional Requirements:

There are some programs which include a requirement for a ‘Portfolio’ to be submitted. As an Agent, please review the ‘Requirements’ section on the program page and inform the student in case the program has any additional requirements.

For example, below is the screen shot of the Advanced Television and Film Program page from the ‘Programs’ link on the home page of www.studyatsheridan.ca.

Requirements: Portfolio Requirements for the Admissions Assessment

Go to the lower right hand corner for ‘Requirements.’

Some programs with ‘Portfolio’ requirements include:

√ Advanced Television and Film √ Bachelor of Design (Honours)

√ Bachelor of Applied Arts (Animation) √ Computer Animation

√ Bachelor of Applied Arts (Illustration) √ Human Resource Management

√ Bachelor of Applied Arts (Interior Design)

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International Portfolio Assessment Fee Payment

Portfolio assessment fee charges apply. Review the Applicant Information Sheet for more information. To download and attach a copy of the Credit Card Authorization form to send with the portfolio, go to the International website and click on ‘Future Students, International Payment Information,’ and scroll down to the bottom of the page.

Did You Know?Sheridan is the largest arts school in Canada, and the second largest in North America, with over 4,000 students.

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Sheridan ESL Program

Sheridan offers full-time, intensive English as a Second Language classes for students who want to improve their English skills for personal, professional or academic reasons. The completion of the highest level, English for Academic Purposes (EAP) allows applicants to meet the English requirement for any of our diploma, degree and post-graduate programs. Upon successful completion of all the courses in the English for Academic Purposes Program, students will receive a General Arts and Science Ontario College Certificate.

TESTInG

Enter at the level identified by your testing

ESL Foundation A (7 weeks)

ESL Foundation B (7 weeks)

ESL Pre-Intermediate A (7 weeks)

ESL Pre-Intermediate B (7 weeks)

ESL Intermediate A (7 weeks)

ESL Intermediate B (7 weeks)

ESL Advanced A (7 weeks)

ESL Advanced B (7 weeks)

English for Academic Purposes (EAP)

14 Weeks

College or universityCourses

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How to Book an English Proficiency or Mature Assessment Test

These tests are for applicants who are already in Canada. They are in lieu of TOEFL or IELTS.

A fee of $30 is charged for the Mature Student Assessment. A fee of $40 is charged for the English Proficiency Assessment. Fees are to be paid in advance at the front counter of Sheridan’s Registration Office. If the Registration Office is closed, the exact fee may be paid at the Assessment Centre, but we are unable to provide change.

Preparing for the Assessment

Mature Student Assessment and English Proficiency Assessment information booklets can be downloaded from our website at http://assessment.sheridaninstitute.ca

What to bring to the Assessment?

√ Photo ID

√ Letter from the Admissions Office

√ Proof of fee payment from the Registration Office

√ Pens, pencils, eraser. Do not bring electronic devices (e.g. cell phones) or printed materials such as dictionaries or notes!

Assessment Centre Locations and Hours

Program Features

• 5 levels of instruction: Foundation, Pre-Intermediate, Intermediate, Advanced and EAP • Each of the first 4 levels consists of an A and B module• Each session is 7 weeks (25 hours/week)Students are tested upon arrival

Courses Include

• Grammar • Language Lab

• Listening and Speaking

• Pronunciation

• Reading and Writing

• Business Communication

• Computer Applications

• TOEFL/IELTS/TOEIC

Fees• Each 7-week session is $2,709.50 CDN

(Includes tuition, health insurance, materials, books and computer lab)

Start Dates

• Jan/March/May/July/Sept/Nov

location • Davis Campus in Brampton (only)

Davis Campus 7899 McLaughlin Road Brampton, ON Room B123 905-459-7533, ext. 5088

Skills Training Centre 407 Iroquois Shore Road Oakville, ON Room A18 905-845-9430, ext. 8100

Monday – Friday: 9 a.m. - 4:30 p.m. Tuesday: 5 – 8 p.m. (By appointment only, 24 hrs notice)

Monday – Friday: 9 a.m. - 4:30 p.m. Thursday: 5 – 8 p.m. (By appointment only, 24 hrs notice)

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Additional Information for the English Proficiency Assessment

Davis Campus: Students can take the English Proficiency Assessment at 9 a.m. OR 1 p.m., Monday to Friday. Students may also take their assessment at 5 p.m. on Tuesday. 24 hours notice required. Booking by phone required.

Skills Training Centre: Students can take the English Proficiency Assessment at 9 a.m. OR 1 p.m., Monday to Friday. Students may also take their assessment at 5 p.m. on Thursday. 24 hours notice required. Booking by phone required.

How to Book a Language Assessment Test for the Essential Communication Skills (ECS) Course

Essential Communications Skills (ECS) – course code COMM19999 – is a mandatory component of some programs. Students who are required to take ECS as part of their program must first complete a language assessment prior to the start of classes so they can be placed into the appropriate communications skill course.

Students who are required to take ECS course as part of their program, and have completed a TOEFL, IELTS, EPA test or ESL program, are still required to take the mandatory language assessment.

A list of the programs that require a Language Assessment is available on Sheridan’s website: http://assessment.sheridaninstitute.ca.

Before the program starts an email with additional information and instructions for registering for the assessment will be sent.

To book a Language Assessment Test:

√ Go to AccessSheridan: http://access.sheridaninstitute.ca

√ Log in using the account information given to you in earlier correspondence. (If you have previously used your account and changed your password, log in using the new password you created.)

√ Under the heading ‘Sheridan’ follow the link: myStudent Centre

√ From myStudent Centre, follow these links: Admissions > Event Registration

√ Click on the Register button beside Language Assessment

√ Choose a date from the list of available dates. You’ll be able to select one date only.

√ Review the information for the selected session carefully. Click the Confirm button to finalize your choice, or click the Return button to make another selection.

If you have difficulty booking your assessment, call our Contact Centre at 905-845-9430 (Oakville) or 905-459-7533 (Brampton). Once you connect, choose option 4.

For more information about Language Assessments, visit the Sheridan Assessment Centre website: http://assessment.sheridaninstitute.ca.

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Methods of Payment

The following forms of payment are accepted:

√ Mail: certified cheque or money order (payable to Sheridan College); DO NOT send personal cheque or cash.

√ In Person: Cash, certified cheque, money order, or debit card (Canadian funds only)

√ Bank Wire Transfer: Please provide the following information to your bank. Please send a copy of wire transfer details to [email protected] and make sure to include your full name, date of birth and your Sheridan student ID number.

Account name: Sheridan College

Bank name: Canadian Imperial Bank of Commerce, 197 Lakeshore Road East, Oakville, ON L6J 5E8 Canada

Bank number: 010

Bank Transit number: 00162

Swift Code: CIBCCATT

Account number: 83-00615 (Transfer tuition fees in Canadian Dollars)

Mandatory Information:

Student No:

Student Name:

Date of Birth:

Payment Options

Students in attendance for two or more consecutive academic terms, who are unable to pay FULL fees by the due date, have the option to split their fee payment. This allows the student to defer payment of second and third academic term fees. Second and third term fees must be paid by the fee due date for those terms. Students who choose this option will be required to pay a $50 charge to be added to their first term payment.

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Payment Due Date

Payment is to be received by Sheridan on or before the date indicated on your invoice. Late payment charges will be strictly enforced. Late payment received after the due date will be subject to a $100 charge.

note: To ensure a seat in the program and to avoid the late payment charge, please allow sufficient time for payment sent by mail or made at the bank to reach Sheridan by the due date.

Refunds

√ All fees are subject to a non-refundable registration charge. This charge varies by program. International students who are refused their visas and can provide documented proof of the refusal, (copy of Immigration document) within the first 10 days of classes will receive a full refund of fees paid.

√ The Health Insurance fee of $550 is also non-refundable after the first day of class. All other refundable fees, except the late fee, will be refunded to a student who notifies the International Centre in writing or completes an application for a Complete Program Withdrawal to Academic Services on or before the 10th day of scheduled classes.

√ Refunds will be paid by cheque to the registered student only. Please allow six weeks for processing a refund.

Withdrawal Deadlines dates can be found on our website www.sheridaninstitute.ca. Students who pay for two terms in advance will receive a full refund of second semester fees provided that the withdrawal is received prior to the fee payment deadline date of the subsequent term.

Did You Know?In 2010, Sheridan won three Gold and one Silver national awards of excellence from the Association of Canadian Community Colleges. This gave Sheridan four out of the 15 total awards.

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Online Services For Students

Use your log-in name and password assigned to you in our earlier correspondence to connect to the AccessSheridan website. Go to http://access.sheridaninstitute.ca and log in. From AccessSheridan choose myStudent Centre. This personalized portal gives you access to the information required to manage your campus life. myStudent Centre allows you to easily access and edit your details whenever and wherever necessary. This Web-based portal provides you with convenient and easy access to view selected Sheridan information and services.

View Admission Status Online

√ Go to https://access.sheridancinstitute.ca and log in using the student username and password.

√ Follow the myStudent Centre link.

√ To view your admission status, under the Admissions heading, click on Application Status. You’ll see program, term, campus, application date and most recent action. Click on the links for additional information specific to the program.

View Invoice Online



√ To access your fee invoice, under the Finances heading, click the Other Financial drop down and select View My Fee Invoice.

note: You must submit the Confirmation of Acceptance form for your program choice in order to generate an invoice. Invoices are typically ready for download within five days of accepting an offer.

View Receipts Online



√ To access your fee invoice, under the Finances heading click the Other Financial drop down and select View My Fee Invoice.

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Student name

Student Address

myStudent Center link: All documents pertaining to the

student are uploaded in here

Academic Documents

Financial Documents

Application Status

Student name

Student Address

Invoice and Receipts (PDF Filest)

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Admission Code Descriptions

• NMATH: Math requirement not met – “This program has a minimum math requirement that was not satisfied by the academic documents submitted.”

• lVOC: level of Competition – “Your academic grades in one or more courses is below the qualifications of other applicants for the same program and semester. Based upon the level of competitiona for this program, you were refused admission.”

• NCHEM: Chemistry requirement not met – “This program requires chemistry at a grade 12 level or higher with a minimum grade average. Your academic history did not show that requirement being met.”

• nBIOl: Biology requirement not met – “This program requires biology at a grade 11 or 12 level or higher with a minimum grade average. Your academic history did not show that requirement being met.”

• nEnGl: English requirement not met – “The applicant did not demonstrate sufficient proficiency in the English language to meet the minimum qualifications for this program.”

Portfolio Requirements – Agent Checklist

1. Check for portfolio requirements for each program:

• Log in to myStudent Centre using your account information

• Under the Admissions heading click Application Status.

• Click the view additional admission requirements link for portfolio requirements. It is essential that you follow the specific instructions and deadlines noted on the Applicant Information Sheet for each program to ensure we continue to process your application.

• Under the Admissions heading click Event Registration link to bring up the Event Registration page

• IMPORTANT! Some programs do NOT require Event Registration. If registration is not required for the specific program, applicants are encouraged to submit a portfolio(s) within three weeks of receiving the email acknowledgment that referenced their Sheridan ID number and account information, to the address provided on the Applicant Information sheet. Please follow these specific instructions and do NOT send a portfolio in the form of an email attachment.

• If registration is required, click the Register button beside the selected program. Select the mail-in portfolio option.

• Choose a date from the list of available dates. You’ll be able to select one date only.

• Review the information for the selected session carefully. Click the confirm button to finalize your choice, or click the return button to make another selection.

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2. Ensure applicant is informed about complete portfolio requirements and specific deadlines for portfolio submission (see Applicant Information sheets for each program)

3. Review contents of portfolio submission with applicant and ensure portfolio requirements are complete for each program (see Applicant Information sheet for each program)

4. Send separate portfolios for each program to the correct address and addressee noted on the Applicant Information sheets for the specific program. To ensure we continue to process, each portfolio submission MUST include:

• Portfolio Sample (see Applicant Information sheets for specific program)

• Portfolio Submission Cover Sheet (see Applicant Information sheets for each program). Please complete the cover sheet for each program and list all programs for which you are submitting a portfolio on each cover sheet.

• Portfolio Evaluation (Assessment) Fee Payment (see applicant Information sheets for required amount)

• IMPORTANT! If you are submitting a portfolio for more than one program, you are required to pay the evaluation fee once. Therefore, please complete the cover sheet for each program and use the check box under the “Portfolio Fee Paid To” column to indicate which portfolio you submitted your assessment fee payment to.

5. Submit Payment:

• To pay the portfolio assessment fee by credit card, please complete the Portfolio Credit-card Authorization Form and send this form with your portfolio submission (see step #4)

• To pay by wire transfer, please send a scanned copy of the wire transfer details to [email protected] and include your name, student ID number and reference portfolio fee payment

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Program Status

You should check availability of the programs through the International Online Application under the program choices. All programs in red are full or closed to new applicants; however, this will also allow you to view alternate available program choices for the student.

Transfer of Credits

At Sheridan the transfer of credit is often referred to as Advanced Standing and Direct Entry. Please see below for a description of both terms and how they may apply to applicants.

1. Advanced Standing

Advanced standing refers to the granting of course credit based on successful completion of a similar course at another postsecondary institution. Basically, advanced standing is a course exemption and is granted on a course-by-course basis for courses taken within the last five years. As a rule, courses must be at least 80% similar to the Sheridan course to qualify for an exemption. Only 50% of the program can be credited.

TIP: Advanced standing is best applied for when the student is in Canada, as the process can take up to six weeks to complete. Students interested in advanced standing should visit the Sheridan International Centre within the first week of classes for more information.

Process for Applying for Advanced Standing:

√ When applying through the online application system, apply for entry into the first semester of a program (this is the default setting).

√ Once a student is in Canada, they must visit the Sheridan Advisement Centre for an Advanced Standing Application Form.

√ The Advanced Standing Application Form must be submitted to the program coordinator along with the following information:

• Postsecondary transcript: Advanced Standing will be granted for courses with the Canadian equivalent grade of C

• Sufficient course description/ course outlinesnote: Advanced standing is granted based on the decision of the program coordinator therefore students are encouraged to attend classes until the course exemption is granted.

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2. Direct Entry

Allows for students to gain entry into a semester other than the first semester based on previous academic achievement. Sheridan residency rule states that students must complete at least 50% of a Sheridan program in order to qualify for graduation. Essentially this means for example, that students cannot gain direct entry into the third semester of a four-semester program.

Similar to advanced standing, direct entry is based on the discretion of the program coordinator and can take several weeks to process. However unlike advanced standing, applicants should inform the International Centre that they would like to apply for direct entry into a program, once the online application is made.

Process for Applying for Direct Entry:

√ Submit online application and send applicant transcripts. Apply for the first semester of program (this is the default setting).

√ Send an email to Sheridan International indicating that the applicant is interested in direct entry.

Transferring From Another College

Every year Sheridan receives many requests from students and agents to transfer to our college. Students that are currently in Canada can transfer from another college to Sheridan provided that the program that they are applying to is still open. The transfer process for specific student cases is outlined below

First Year, First Semester

If an applicant is beginning a program at another college and is interested in transferring to Sheridan, the applicant/agent is required to fill out an online application, pay the application fee and submit transcripts in a timely manner.

Once the student has successfully withdrawn from the other college they must submit the following: • Withdrawal form from the other college • Documents stating the amount of fees to be transferred to Sheridan (if applicable) • Valid study permit

Second Semester and Beyond

If the applicant is transferring to Sheridan after completing one semester in another college they should apply for advanced standing (see Advanced Standing section).

If the applicant is transferring to Sheridan after completing several semesters in another college they should apply for direct-entry.

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Withdrawal and Refund Policy

Refunds must be requested within the first 10 days of classes. After the 10th day of classes tuition payments will not be refunded, nor will it be possible for the tuition to be transferred to another intake. In case of a visa denial or program cancellation the full tuition will be refunded. For all other withdrawals an administrative fee will be charged, this fee varies on a program by program basis. All refunds are issued by cheque and will be couriered to the intended party.

It is important to note, that tuition fees cannot be deferred from a January start date to a September start date. The student will be refunded the tuition fees during this period. If the student is reapplying for the next intake, they will be required to re-deposit fees.

note: Fees are not automatically transferred to the next intake if the student does not attend. A refund request must always be made.

Request a Refund

Send an email before the 10th day of classes to [email protected].

The email must include:

√ Student name

√ Student ID

√ Student address

√ Reason for withdrawal

√ The wire transfer (if applicable) – as an attachment

√ Visa refusal documents (if applicable) – as an attachment

Releasing Refund to a Third Party

If the student would like the cheque issued to a third party (relative or other party), the student must initiate the request through his/her Sheridan email account including the name of the third party and their mailing address.

Processing Time

Refunds take four to six weeks from the date all documents are submitted to us.

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Changing a Program

Agents are encouraged to counsel potential students on our programs and determine the best program fit for applicants based on the admission requirements, applicants’ academic background and their career goals. It is more efficient for applicants, agents and Sheridan to apply for the right program the first time than to change programs repeatedly.

To change a program, agents are required to send an email to Sheridan International informing us of the applicant’s intention to change. If the program is full we will not be able to accommodate the applicant.

note: Sheridan will not choose a program for the applicant; it is the responsibility of the agent to consult with the applicant to determine a suitable program.

Did You Know?Her Majesty Queen Elizabeth II visited the Sheridan Screen Industries Research and Training Centre (SIRT) at Pinewood Studios in 2010.

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Scholarships/Awards

Sheridan offers a variety of scholarships/bursaries exclusively for international students. International students can apply for these scholarships/awards after they have paid and enrolled for the classes. Although criteria differ for each award, recipients of scholarships and bursaries are typically students who display high academic standings, exemplary leadership skills and community involvement, as well as financial need.

During the past year, Sheridan’s international students were awarded $15,000 in scholarships and bursaries. The International Centre is constantly exploring new award opportunities for international students; therefore, students are encouraged to visit the following website for the most current information: internationalscholarships.sheridaninstitute.ca.

Co-op Programs and their Benefits

Co-op and Internship programs are a form of education that link classroom learning with paid and unpaid employment experiences. Although work term placements are not guaranteed, last year, Sheridan was successful in helping approximately 95% of students find work term placements. Work placements are related specifically to the academic studies of each student. The work terms provide an opportunity to learn by doing. Students apply theory to practice, develop a meaningful view of the working world and cultivate professional awareness.

There are plenty of good reasons to enrol in a co-op/internship program at Sheridan. Students who participate in a co-op program get an early start on their careers and get experience that gives them a competitive advantage after graduation.

By participating in co-op/internship programs, students:

√ Gain realistic understanding of the job market and develop relevant employment skills before graduation

√ Graduate with significant résumé, job search skills, and a network of contacts

√ Find full-time employment upon graduation faster than non co-op students

√ Get opportunities to be employed for up to 12 months while completing their diploma / degree and earn in the range of $10-24 an hour for many programs

√ Try a variety of employment settings and career options, often resulting in better and more informed decisions upon graduation

√ Enhance understanding of course material

√ Gain experience in the practical aspects of their field and make valuable contacts for future employment

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Housing

Residence

Sheridan’s residences feature modern, clean facilities; a safe, smoke-free environment; and fully furnished suites with common kitchen and laundry facilities.

Residence Facilities

September– April rooms are available on both campuses for approximately $5,900 CAD. Applications must be submitted online with a refundable $250.00 CAD deposit. Students coming for eight week sessions of ESL/EAP or for the summer semester, please contact the residence for details. http://sheridanresidence.ca

Off-campus Housing

www.places4students.com

Homestay

Sheridan refers students to Golden Source International www.goldensource.ca or Homestay Connection www.homestayconnection.ca.

Apply Online at: http://sheridanresidence.ca

Online applications available February 1, 2011. The lottery application deadline for the fall term is May 1, 2011. The lottery will take place on May 2, 2011. Please notify the International Centre once you have applied and paid the deposit. Please specify which campus you have applied to in your email to [email protected].

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Agent Information

Agent Commission

Please submit an invoice by filling out our online claim form at: agentcommission.sheridaninstitute.ca.

You can also choose to submit your own company invoice via email to: [email protected].

Commission will be paid only to registered companies (not to individuals) and only after receipt of an invoice, within 90 days of the start of each semester. If commission is not claimed within the 90-day period the commission will be forfeited. Commission is paid for the first academic year (first two semesters) and for all levels of our English as a Second Language program in which the student is registered. When a student withdraws from second semester or is not eligible to continue in the same program, no commission will be paid if the student enters a new program. If the student drops to part-time status with only part-time tuition, commission will be based on the part-time tuition charge.

Invoices will only be processed after the first 15 days of each start of term, due to the withdrawal period and processing times. Note that we pay commission on a base tuition line only, not total fees.

Agent Responsibilities

√ The agent shall advise, evaluate and screen all prospective students and shall collect from the students on behalf of Sheridan the necessary application forms, reports, testimonials, financial guarantee letters, and any other documents requested by Sheridan; these will then be transmitted to Sheridan.

√ The agent shall screen all the documents (including academic documents) to check for any fake or forged documents before sending these documents to Sheridan. The agent shall inform Sheridan about discovery of any such fake or forged document submitted by the applicant.

√ The agent shall promote Sheridan, its programs and services in the most correct and appropriate manner.

√ The agent shall advise prospective students and parents to ensure they have an understanding of Sheridan before committing to enrolment.

√ In the advising of individuals and dissemination of information, the agent shall take all reasonable measure to ensure that only factual and up-to-date information is given.

The agent should:

√ Refrain from indicating he/she or his/her company is the sole representative or employee of Sheridan Institute

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√ Refrain from all actions contrary to Canadian Immigration policies as they relate to Study Permits, Visitor Visas and Immigration

√ Submit complete documentation of the student’s application to Sheridan promptly online, or via any other efficient method as required

√ Ensure Sheridan receives the tuition and any other fees from the students, by Telegraphic Transfer (TT) or International Bank Draft (CDN$)

√ Endeavour to introduce and recommend individuals who are academically and financially qualified for admission to Sheridan

√ Not engage in any false, misleading or deceptive conduct and understand that any breaches may result in the termination of this agreement

√ Ensure that applicants comply with the requirements listed below in order to be considered for entry into programs:

• Applicants must meet the academic, portfolio (or similar) and language requirements as specified for the program chosen

• Applicants must agree to comply with the college’s academic and administrative policies

• Admission into programs at Sheridan will be based on the student’s academic background, satisfactory portfolio (or other similar requirements) and space availability. The individual student’s admissibility into a college program will be determined by Sheridan.

College Responsibility

√ Sheridan agrees to give the agent the authority to introduce and recommend individual students to Sheridan in accordance with the admission standards and policies of Sheridan, and/or any other guidelines agreed by both parties.

√ Sheridan shall endeavour to provide the agent complete and up-to-date information on Sheridan with regard to the programs, course structure, fee schedules, admissions policies and other important aspects so as to assist in the proper counselling of prospective students.

√ At its own expense Sheridan shall provide the agent with adequate stocks of Prospectus, information leaflets and other promotional materials.

√ Sheridan shall answer any enquiries and send all correspondence and related documents to the agent.

√ Sheridan shall send all the necessary documents to the agent or student directly (if directed by the agent), for visa application before receiving fees remitted from the agent or student.

√ Sheridan will NOT pay a commission if:

• The agent does not complete their section in the online Application Form in full, confirming that they represent the student

• The student withdraws from his/her course of study within the official refund period (within 10 days of start of term)

• The student does not recognise the agent as his/her consultant of their choice to study at Sheridan

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Change of Agent Policy

If a student would like to switch agents then we require a change of agent form to be filled out directly from the student requesting this change. This form can be found on our website at http://www/international centre/agents.aspx. We ask that students also notify the original agent of their decision to no longer work with them. Commission will be paid to the original agent if the tuition fees have already been paid. If the tuition fees have not yet been paid and a change of agent request has come to us, we will pay the new agent. Sheridan College will use its own discretion when it comes to some unique situations.

Agent Seminar Checklist

√ Choose a venue with a projector for the presentation

√ Advertise for the seminar so that you get maximum mileage

√ Do not use the words ‘On spot admissions.’ Instead use ‘On spot Assessment’

√ Always pre-screen the potential applicants

√ Make sure your counsellors have up-to-date knowledge about the following:

• Location of Sheridan College campuses

• Sheridan programs

• Application process

• Admissions requirements

• Specific program requirements

• Timelines for application, offer letter, fees

• Tuition fee for different programs (keep fee chart handy)

√ Please aim for the following for the seminars:

• Number of applications from the seminar: 30-40

• Number of paid students from the seminar: 15-20

√ The key to getting maximum Return on Investment from the seminar is Timely Follow-up

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Frequently Asked Questions

1. General Inquiries

Please visit the Sheridan website and type your question in the Ask Sheridan section located at the top right corner.

2. When can students apply?

Students can apply at any time throughout the year. However, we encourage you apply by February 1 for our September and May intakes, and October 1 for our January intake.

3. What is Sheridan’s TOEFL institution code?

Sheridan’s TOEFL institution code is 9117.

4. Do students need to send a TOEFL or IELTS score with the application?

Students can provide us with this at a later date; however, the acceptance would be conditional until this is received. Under no circumstances will Sheridan accept an IELTS or TOEFL score less than what is required.

5. What should students do if the applicant’s academic documents are not in English?

When academic documents are not in English, students must provide a notarized English translation.

6. What should the applicant do after receiving the letter of acceptance?

Once the applicant receives their letter of acceptance they will need to contact the nearest Canadian Embassy, Consulate or High Commission to apply for student visa authorization. A list of embassies and consulates is available from http://www.dfait-maeci.gc.ca/world/embassies/menu-en.asp.

7. Is the health insurance that is provided through Sheridan mandatory?

Yes, it is mandatory and included in tuition fees.

8. What is the average tuition cost for an international student in a diploma, post-graduate or degree program?

The full-time fees for diploma, post-graduate and degree programs range from $12,600-$23,500 CDN per academic year (two terms). Specific tuition costs for the program in which you are interested can be obtained here: internationalfees.sheridaninstitute.ca.

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9. Can the student work in Canada while attending Sheridan?

Yes, students are allowed to work on campus while they are studying. They may apply for an off-campus work permit after studying full-time for six months with a minimum GPA average of 2.0. They can also apply for a co-op work permit if their program of study has a cooperative education option. After they complete their program they are eligible to apply for a post-graduation work as long as when they apply within 90 days of program completion.

10. Can an applicant apply online?

Yes. We recommend that they apply directly to the International Centre online at www.studyatsheridan.ca. When the applicant is applying to more than one college, they may apply through the Ontario College Application Service at www.ocas.on.ca.

11. Is Sheridan College a recognized institution?

Yes, Sheridan College Institute of Technology and Advanced Learning is one of 25 colleges of applied arts and technology located in Ontario, Canada. Sheridan has been established under the Ministry of Training, Colleges and Universities Act and offers certificate, diploma and post-graduate programs.

12. Does Sheridan provide guardianship for students who are under the age of 18?

No, Sheridan does not take responsibility for students who are under the age of 18. It is up to the legal guardians of this student to appoint a guardian who will act as their legal custodian. All minor applicants must supply a notarized declaration, one signed by the parent or legal guardians in the country of origin, as well as one signed by the custodian in Canada, stating that arrangements have been made for the custodian to act in place of parent.

In order for Sheridan International to proceed with the application process, Custodian Declaration (Parent/Guardian) and Custodian Declaration (Custodian) forms (visit: http://www.cic.gc.ca/english/pdf/pub/custodian-parent.pdf) must be signed and notarized by a lawyer or notary public. A photocopy of each document should be faxed/emailed or mailed to the International Centre. The originals will be required when applying for a study permit.

For more information, visit: http://www.cic.gc.ca/english/study/study-minors.asp.

13. What happens when a student pays after the due date indicated on their student fee invoice?

Students who pay their fees after the due date indicated on their fee invoice should know they risk their seat in the program and a late fee of $100 will apply.

14. When is the last day to register for classes?

Students must be in class within the first five days of classes beginning. Extensions will not be granted.

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Contact Information

Open: Monday – Friday 6 a.m. – 8:30 p.m. Web: www.studyatsheridan.ca Email: [email protected] Telephone: 1-905-815-4001 Facsimile: 1-905-815-4004

All information provided is current as of publication; Sheridan Marketing and Communications, Mar. 2011.

Trafalgar Campus 1430 Trafalgar Road Oakville, ON L6H 2L1 CANADA

Davis Campus 7899 McLaughlin Road Brampton, ON L6Y 5H9 CANADA

Sheridan is a member of the following organizations:

Skills Training Centre 407 Iroquois Shore Road Oakville, ON L6H 1M3 CANADA

Hazel McCallion Campus 4180 Duke of York Boulevard Mississauga, ON L5B 0G5 CANADA

Sheridan Campus locations:

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Quick Reference

• International Centre Online: visit www.studyatsheridan.ca

• International E-mail Address: [email protected]

• Upload Transcripts to this link only: https://internationalapplication.sheridaninstitute.ca/SubmitDocument1.aspx

• Tuition Fees: internationalfees.sheridaninstitute.ca

• Residence: sheridanresidence.ca

• Confirm Wire Transfer details to: [email protected] (Please include Sheridan Student ID number, Full Name and Date of Birth)

• Please submit your Agent Commission Invoice by filling out our online claim form at: agentcommission.sheridaninstitute.ca.

• View Admission Status/Invoice/Receipts Online at: access.sheridaninstitute.ca (Login using student username and password)

• Refunds/Deferrals must be requested within the first 10 days of classes. (See page 21 for more information)

• ESL Start Dates: http://www/International Centre/Prospective Students/ESL.aspx

sheridan international agent manual

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