shaping the it organization — structure, staffing, and...

Shaping The IT Organization —Structure, Staffing, And SkillsMarch 17, 2008Marc CecereVice President – Principal AnalystForrester Research

2 Entire contents © 2008 Forrester Research, Inc. All rights reserved.

Background

• I have reviewed the design of 300+ IT organizations

• I’ve helped redesign 150+ through consulting

• A good design focuses on processes, structures, metrics, and culture


Agenda

• Drivers and trends

• What does IT look like today

• What are future models for IT

• Changing skills


Drivers and Trends


CIOs are restructuring to survive and thrive


Key drivers for restructuring


Drivers & Trends in Organizational Design

Obvious: efficiency, responsiveness, speed

Process consistency

Governance

Dependency on services firms

Enterprise software

Consolidation w/o centralization

Vendor management & compliance structures

Cross-divisional PMOs and process managers

ITIL, COBIT based designs

Drivers Trends


What does well structured IT look like?


A well structured centralized shopCIO

PMOClient management

Communication

Relationshipmanagement

Planning andtechnology

Strategy/planning

Architecture

Technology research

Finance & admin

Devel/deployment

Development

Application data

Maintenance

Infrastructure

Humanresources

Administration

Finance

Vendor mgt

Training

Networks

Desktop andmobile

Customer service

Operations

Security

Quality

Physical data

Internalconsulting

Projectoffice

Programoffice

CompliancePolicies

Security


Federated IT is the most common structure for large insurers

VP of Business Unit

VP of Business Unit

Applications ApplicationsPlanning/Arch

Corporate CIO

Enterprise projects

Infrastructure

Vendor management

Corporate IT

Security


Architecture

Planning

Enterprise Projects

Security

Vendor management

Top Down

Bottom Up

Style of Decision Making in Corporate Groups


What are some of the common mistakes

February 2008 “Gross Mistakes In The Designs Of IT Organizations”


Future IT Organizations


IT-services-driven organizational

model

Business-process driven organizational

model

Supply-and-demand-driven organizational

model

Three IT organizational design paradigms

Distribution

CommercialLines

PersonalLines Claims Common

Billing

Project Management

Application Architecture & Software Engineering

Technology Infrastructure

Customer Relationship Management

Business and IT process based organizations (can become component based organizations)

BusinessProcesses

ITProcesses


Demand Supply Organizations

Supply DemandCIO

PMO

Client Management

Planning &Architecture

VendorManagement

DevelopmentDeployment

Infrastructure


Hot skills in IT in the future

• Sources:

» Various external surveys.

» Internal talent management, governance and spending surveys.

» The talents and egos of 15 analysts.


What are the hot skills?

0123456789

10

• Info/data architect

• Info security

• Content-oriented business analyst

• Business architect

• Data-oriented business analyst

• Enterprise architect

• Mobile operations and devices

• Vendor management

• Business-process-oriented analyst

• IT planning• Network

architect• Project

management

• Account management

• Desktop virtualization

• Enterprise apps strategist

• Service management

• Solutions architect

• Storage director

Level

Roles


What’s driving these skills

• Business knowledge (and connections) gives a boost to senior IT people esp. generalists.

• Greater risk elevates specialists.• Enterprise versions of senior roles will increase in importance.• Senior roles will move to oversight• Cross-over skills with some specialization will increase in

importance.• Data and security expertise top any list.

Change is held back by need to keep the lights on.


Download these slides and complimentary research at:

www.forrester.com/simneohio

Thanks

Marc Cecere+1 617/[email protected]

mailto:[email protected]

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