shank, theresa disc
TRANSCRIPT
DISCOVER YOURSELF AND OTHER’S
BEHAVIORAL STYLE
Presented by: Theresa Shank, Dean of Continuing Education
Hagerstown Community College
Presentation developed by : Paul Kostreski, HCC Adjunct Faculty
Consulting TecKnowledgies
OBJECTIVES
C O N S U L T I N G T E C K N O W L E D G I E S
Reduce
Increase Increase Effectiveness
Reduce
Stress
Adaptive Skills Using DISC
PPT 2
Objectives
DIFFERENT STYLES
“It is surely true that no two people are exactly the alike.
It is equally true that in certain ways all people are the same.”
E.J. Phares
Consulting TecKnowledgies PPT 3
THREE THINGS ABOUT ME
What are three things you would tell people that are important for them to know
about working with you?
1.
2.
3.
Consulting TecKnowledgies PPT 4
MORE
LESS
LESS MORE R E S P O N S I V E N E S S
A
S
S
E
R
T
V
E
N
E
S
S
Responsiveness is the degree
to which you are willing to
display your emotions.
.
Assertiveness is the degree to
which you need to control
yourself, others and your
environment.
. DISC BEHAVIORS
PPT5 Consulting TecKnowledgies
DISCOVERING DISC
Active
Thoughtful
Accepting Questioning
PPT 6
Faster Paced
Slower Paced
People/ Relationships
Goal/ Task
Consulting TecKnowledgies
DISC MODEL
Questioning
Logic Focused
Objective
Skeptical
Challenging
Accepting
People Focused
Empathizing
Receptive
Agreeable
D
S
I
C
Extrovert
Active
Fast Paced
Assertive
Dynamic
Introvert
Thoughtful
Moderate Paced
Calm
Methodical
Careful
Dominant Influence/
Interactive
Conscientiousness/
Compliant Steadiness
PPT 7 Consulting TecKnowledgies
Dominant/Dominance
Tends to take charge
Wants to make the rules
Restless/lacks patience
Decisive
Loud
Is competitive
Influence/Interactive
Outgoing
Enthusiastic
Persuasive
Sense of Humor
Casual
Recruits others for project
Conscientiousness/Compliant
Cautious
Reserved
May prefer to work solo
May grow impatient
Dislikes change
Steadiness/Steady
Friendly
Appears easygoing
Tactful
Is sensitive to others needs
Demonstrates patience
HOW TO COMMUNICATE WITH A “D”
• Stick to the facts
• Watch for selective listening
• Use the power of the written word
• Ask for a solution to the problem
• Set a goal and ask for results
Consulting TecKnowledgies PPT 9
HOW TO COMMUNICATE WITH AN “I”
• Listen- they love to talk
• Ask them to lunch
• Check in frequently- follow up on details
• Watch the time
• Clarify what was decided
• Allow creativity
Consulting TecKnowledgies PPT 10
HOW TO COMMUNICATE WITH A “S”
• Chat
• Ask for input
• Keep lines open- they avoid confrontations
• Pay attention- look for verbal and non-verbal clues
• Ask for their support
Consulting TecKnowledgies PPT 11
HOW TO COMMUNICATE WITH A “C”
• Don’t do lunch, meet one-on-one
• Get right to business
• Be precise
• Focus on issues
• Provide details and data
Consulting TecKnowledgies PPT 12
EXERCISE
In small groups:
• Discuss your behavioral style and how different styles relate to each other
EXERCISE
Action plan for different styles
IMPLEMENTATION PLAN
How will use today’s information?
Consulting TecKnowledgies PPT 13
DISC FORMATS
• DISC Preview: Ten word groups for profile,
good for Lunch-n-Learns, 60 to 90 minute
learning sessions.
• DISC Classic Paper Versions: Used for 4 to 8 hour
classes. Takes up to 2 hours to complete in a class.
• DISC Online: Easiest to use, takes 15 to 20 minutes to
complete before learning session, excellent
documentation, can be viewed before learning session
or given out at session.
• DISC assessments: Available in Leaders,
Management, Sales and Team View versions.
PPT 14
QUESTIONS OR NEED INFORMATION
Theresa Shank
Hagerstown Community College
240-500-2476
Consulting TecKnowledgies PPT 15