sg800 3.2.4.8 install guide

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Blue CoatSystems

ProxySG800 Series

Installation Guide

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ii Blue Coat ProxySG800 Series

Contact Information

Blue Coat Systems Inc.650 Almanor Avenue

Sunnyvale, California 94085

North America (USA) Toll Free: 1.866.362.2628 (866.36.BCOAT)

North America Direct (USA): 1.408.220.2270

Asia Pacific Rim (Japan): 81.3.5425.8492

Europe, Middle East, and Africa (United Kingdom): +44 (0) 1276 854 101

[email protected]

[email protected]

Note This equipment has been tested and found to comply with the limits for a Class A Digital device pursuantto Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmfulinterference when the equipment is operated in a commercial environment. This equipment generates, uses,and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual,might cause harmful interference to radio communications. Operation of this equipment in a residential area islikely to cause harmful interference in which case the users are required to correct the interference at their ownexpense.

Copyright 1999-2005 Blue Coat Systems, Inc. All rights reserved worldwide. No part of this document may

be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole or inpart, or translated to any electronic medium or other means without the written consent of Blue Coat Systems,Inc. The Software may not be modified, reproduced (except to the extent specifically allowed by local law),removed from the product on which it was installed, reverse engineered, decompiled, disassembled, or have itssource code extracted. In addition to the above restrictions, the Software, or any part thereof, may not be (i)published, distributed, rented, leased, sold, sublicensed, assigned or otherwise transferred, (ii) used forcompetitive analysis or used to create derivative works thereof,(iii) used for application development, ortranslated (iv) used to publish or distribute the results of any benchmark tests run on the Software without theexpress written permission of Blue Coat Systems, Inc., or (v) removed or obscured of any Blue Coat Systems,Inc. or licensor copyrights, trademarks or other proprietary notices or legends from any portion of the Softwareor any associated documentation. All right, title and interest in and to the Software and documentation are and

shall remain the exclusive property of Blue Coat Systems, Inc. and its licensors. Blue Coat Systems, Inc.specifications and documentation are subject to change without notice. Information contained in this documentis believed to be accurate and reliable, however, Blue Coat Systems, Inc. assumes no responsibility for its use.ProxySG, ProxyAV, CacheOS, SGOS, are trademarks of Blue Coat Systems, Inc. and CacheFlow,Blue Coat, Accelerating The Internet, WinProxy, AccessNow, Ositis, Powering Internet Management,and The Ultimate Internet Sharing Solution are registered trademarks of Blue Coat Systems, Inc. All othertrademarks contained in this document and in the Software are the property of their respective owners.

BLUE COAT SYSTEMS, INC. DISCLAIMS ALL WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESSOR IMPLIED, STATUTORY OR OTHERWISE, ON SOFTWARE AND DOCUMENTATION FURNISHEDHEREUNDER INCLUDING WITHOUT LIMITATION THE WARRANTIES OF DESIGN,MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NOEVENT SHALL BLUE COAT SYSTEMS, INC., ITS SUPPLIERS OR ITS LICENSORS BE LIABLE FOR ANYDAMAGES, WHETHER ARISING IN TORT, CONTRACT OR ANY OTHER LEGAL THEORY EVEN IF BLUECOAT SYSTEMS, INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. The Software andall related technical information, documents and materials are subject to export controls under the U.S. Export

Administration Regulations and the export regulations of other countries.

Document Number: 231-02683

Document Revision: 3.2.4.803/15/05
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Contents iii

Contents

Contact Information

Chapter 1: The ProxySG800 Series

Unpacking the ProxySG ................................................................................. 5

The Front of the ProxySG ............................................................................... 6

The Back of the ProxySG ................................................................................ 7

Mounting the ProxySGin an Equipment Rack........................................... 8

Attaching the Cable Supports........................................................................ 12

Installing the Disk Drives............................................................................... 13

Connecting the Cables .................................................................................... 16

Powering On the ProxySG ............................................................................. 17

Chapter 2: First-Time Configuration

Overview of First-Time Configuration ........................................................ 19

Configuring the ProxySGwith the Front Panel Features.......................... 20

System LCD and Modes ...............................................................................20

ProxySGControl Buttons .............................................................................22

Use the Front Panel to Configure Basic Network Settings......................23

Configuring the ProxySGwith a Serial Terminal or PC............................ 24

Use a Serial Terminal or PC to Configure Basic Network Settings........25

Logging on to the ProxySG ............................................................................ 31

Log on to the ProxySGManagement Console ..........................................31

Log on to the ProxySG CLI ..........................................................................33

Chapter 3: Hot-Swapping or Installing Disk Drives

Taking a Disk Offline...................................................................................... 38

Removing a Disk Drive .................................................................................. 40

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iv Blue Coat ProxySG800 Series

Installing a New Disk Drive........................................................................... 41

Chapter 4: Option Cards

Chapter 5: Troubleshooting

The ProxySGDoes Not Power Up ................................................................ 45

Cannot Access the Serial Console ................................................................. 46

Cannot Access the Management Console .................................................... 46

Appendix A: Electrical and Environmental Specifications

Environmental............................................................................................... 48

Lasers.............................................................................................................. 48

Connector....................................................................................................... 48

Appendix B: Regulatory Statements

Class A Digital Warning................................................................................. 49

EC Community EMC Warning...................................................................... 49

Canadian EC EMC Warning .......................................................................... 49

Australia/New Zealand EC EMC Warning ................................................ 49

Taiwan BSMI Notification.............................................................................. 50

Japan VCCI EMC Notification....................................................................... 50

Battery Warning Notification......................................................................... 50

Declaration of Conformity ............................................................................. 51

Index

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Chapter 1: The ProxySG 800 Series 5

Chapter 1: The ProxySG 800 Series

This Installation Guide provides general instructions for installing,configuring, and using the ProxySG. Once you have completed the first-timeconfiguration of the ProxySGand have logged in, you are ready to fullyconfigure the appliance. To do that, you will need to download the Blue CoatProxySG Configuration and Management Guide, available from the Blue CoatWeb site at www.bluecoat.com.

If you log on to the ProxySGusing an Internet browser, you can access thisdocument by clicking the Helpbutton on any screen in the ManagementConsole, the graphical interface of the ProxySG(see Logging on to theProxySGon page 31for information).

You can also visit the Blue Coat Web site for the latest support bulletins andtechnical notes.

This chapter explains how to unpack the ProxySG, install it in an equipmentrack, insert the disk drives, connect the cables, and power on.

Important: Follow all warnings and instructions marked on the product

and included in this manual.

Unpacking the ProxySG

When you receive and unpack the ProxySG, verify that the package containsthe following items:

ProxySG800 Series Appliance License and Warranty

Quick Start Guide AC Power cord

Null-modem serial cable Power cord retainer

Two side-mounting rails (attached tothe ProxySGwith six 6-32 x 1/4flathead screws)

Left and right rack-mounting brackets(attached to the ProxySGwith four6-32 x 3/8 square cone screws)

Cable management support with one6-32 x 1/4 flathead screw

Disk drives (up to four)
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6 Blue Coat ProxySG800 Series

The Front of the ProxySG

Figure 1-1shows the front of the ProxySG.

Figure 1-1: The Front of the ProxySG

The front of the system has:

An LCD and six control buttons to monitor activity and configure basicnetworking settings.

Power and Disk Drive LEDs.

A front panel that pivots downward and pulls outward allowing access toservice up to four disk drives.

Plates that extend from each side of the chassis to further secure aflush-mounted ProxySGto an equipment rack. These plates are meant tobe used in conjunction with the rack-mounting bracketsthey are notload-bearing mounting points.

You can mount the ProxySGin a standard mounting rack so that the front ofthe system is either flush with the front of the rack or protrudes out from the

rack. See Mounting the ProxySG in an Equipment Rackon page 8forequipment-rack mounting instructions.

Power and Disk

Drive LEDs

Control

buttons

LCD

Plates that attach

to the front of the

equipment rack

Front

panel

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The Back of the ProxySG

Figure 1-2shows the back of the ProxySG.

Figure 1-2: The Back of the ProxySG

AC power connector, with a connection above it for the power cordretainer: a clip that fastens to the rear of the system and then swings downto lock the power cord in place.

On/Off power switch.

Serial port to connect to a PC, serial terminal, or standalone Serial Consolebox.

Two full-duplex, auto-sensing Ethernet network adapter ports supporting10/100 Base-T connections.

Slot for a compact flash card.

Slot for installing an external I/O port (see Option Cardson page 43forinformation about option cards available for the ProxySG).

Cable management support to keep wires organized. Gather and run allcables attached to the back of the system through this support.

AC power

connector

Ethernetadapter

ports

Compact flashcard slot

Cable

management

support

Serialport

External I/O port

On/Off powerswitch

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Mounting the ProxySGin an Equipment Rack

The ProxySGis designed to fit into a standard telco-style equipment rack. A

side-mounting rail and a rack-mounting bracket are attached to each side ofthe system. The easiest way to mount the system into an equipment rack is toremove the brackets and install them on the equipment rack, then insert theProxySGinto place by sliding the side-mounting rails into the brackets.

Important: You can position the ProxySGso that it is flush with the front

of the rack or protruding forward. Whichever method youchoose, be sure to secure the system to the equipment rack

with at least four screws: use two bracket screws and twoequipment-rack screws for a flush mount, and four bracketscrews for a protruding mount.

1 Remove the left and right rack-mounting brackets from each side of theProxySG, saving the four 6-32 x 3/8 square cone screws for later. Do notremove the side-mounting rails.

Figure 1-3: Left-Side Rack-Mounting Bracket and Side-Mounting Rail

Side mounting

rail

Left-side

rack-mounting bracket

Front of the

ProxySG

Rack-mounting

bracket screws

Front panel

mounting

plate

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2 Use equipment-rack screws to attach the rack-mounting brackets to theback of the equipment rackthe left and right brackets are on the left andright as seen from the back of the rack.

The letter Lor Rfor Left or Right is imprinted on the inside of eachbracket.

Figure 1-4: Attach Brackets to the Back of the Equipment Rack

3 Stand in front of the equipment rack and slide the ProxySGinto theequipment rack by inserting the side-mounting rails attached to thesystem into the rack-mounting brackets. Keep the system supported untilthe brackets have been secured to the side-mounting rails with the bracketscrews.

WARNING! Do not allow the brackets to support the system untilyou have used the equipment-rack screws to securethem to the equipment rack.

Equipment-rack

screws

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4 Position the system as desired:

For a flush-mounted appliance, slide the system until it is flush with

the front of the rack. Make sure that the brackets are fully alignedwith the side-mounting rails. Insert a bracket screw (removed inStep 1) into the empty hole inside each bracket. Insert an equipmentrack screw into the front panel plates on either side of the front of thesystem.

Figure 1-5: Installing a Flush-Mounted System to the Equipment Rack

WARNING! When flush-mounting a ProxySG, always use boththe front-panel plate and the rack-mounting bracketsto secure the system to the rack. The front panel

plates are not weight-bearing components, andusing them to support the system without additional

support can damage the chassis.

Insert an equipment-rack

screw into the front panel

plates on each side of the

system

Insert a bracket screw into the empty

hole inside each bracket

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For a protruding appliance, slide the system into the equipment rackso that the front of the system protrudes forward from the equipmentrack and two empty bracket-screw holes appear within each bracket(for a protruding mount, you must attach the system to the bracketswith two bracket-screws on each side to ensure stability). Make surethat the brackets are fully aligned with the side-mounting rails. Inserttwo bracket screws (removed in Step 1) into the two empty holesinside each bracket.

Figure 1-6: Installing a Protruding System to the Equipment Rack

Insert two bracket-screws for a protruding system

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Attaching the Cable Supports

Two cable supports are included with the ProxySG:

The cable management support routes network serial cables to avoidtangling.

The power cord retainer prevents the power cord from being pulled outaccidentally.

Fasten the two cable supports to the back of the system.

1 Position the cable management support at the back of the system on theright; secure it with a 6-32 x 1/4 flathead screw at the side.

Figure 1-7: Attach the Cable Management Support

When you attach cables to the system, run them through this clip to keepthem from tangling.

2 Attach the power cord retainer by squeezing the ends and inserting them

into the two power cord retainer slots above the power cord hookup.

Figure 1-8: Attach the Power Cord Retainer

Attach the cable

management support with a

flathead screw

Squeeze the ends of the power cord

retainer so they fit into these two slots

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Installing the Disk Drives

The following instructions are for a first-time installation of the disk drives

that shipped with the ProxySG. For instructions about hot-swappingdisk-drives (replacing without powering off the unit) see Hot-Swapping orInstalling Disk Driveson page 37.

Figure 1-9: Disk-Drive Carriers Installed

Important: Disk drives come inside a disk-drive carrier. Four disk-drivecarriers ship with the ProxySG; if you ordered fewer than fourdisk drives, one or more of the carriers will be empty. Insertthese empty carriers along with the drives so that all four

drive bays are occupied.

1 Press the push tabs on each side of the front-panel bezel to release thelocked position of the front panel. Pull the front panel forward and down.

Figure 1-10: Access the Disk Drive Bays

Drive bay 4Drive bay 3Drive bay 1 Drive bay 2

Press the push

tabs on each side

of the front-panel

bezel

The front panel

swings forward

and down

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If other equipment blocks the front panel from opening all the way, youcan pull the front panel forward, sliding out the front-panel tray until youcan access the disk drives.


2 Position the disk-drive carrier upright, so that the disk-drive buttonappears on the right; press this button to release the disk-drive lever.

Figure 1-12: Release the Disk-Drive Lever

3 Use the lever to slide the disk-drive carrier into the first open slot (drivebay 1 on the far left).

Important: Always insert disk drives from left to right. If you haveonly one disk drive, install it into drive bay 1 on the farleft.

Pull out the front-panel tray, if necessary, to access the disk drives

Press the

disk-drive

button

The disk-drive lever

is released

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Figure 1-13: Insert the Disk-Drive Carrier

4 When the disk-drive carrier meets the ProxySGframe, gently push thelever in towards the button until the handle latches on the button.

Note: If you need to remove a drive, press the button on the right

side of the disk-drive carrier to release the lever. Pull thelever towards you to slide the carrier out of the slot.

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Connecting the Cables

Connect the network cables, serial cable, and AC power cord.

Figure 1-14: Connect the Cables to the Back of the System

1 Plug the network cable into adapter 0. Plug a second cable into the otheradapter if desired.

The two full-duplex, auto-sensing Ethernet network adapters supporting10/100 Base-T connections are labeled 0 and 1.

2 Plug the serial cable into the serial connector, if necessary.If you attach the serial cable, you can connect the system to a PC, serialterminal, or standalone Serial Console box.

3 Verify that the power switch is in the Off ( ) position. Plug the enclosedpower cord into the power cord hookup and swing the power cordretainer down to prevent accidental unplugging.

Figure 1-15: Secure the Power Cord with the Power Cord Retainer Down

Power cord

hookupSerial

connectorEthernet adapter

ports (Ports 0 and 1)

On/Off switch (in

the Off position)

Swing the power

cord retainer down

The switch is in the

Off (O) position

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Powering On the ProxySG

1 After you have connected the power cord to the rear of the system, plug

the other end of the power cord into a power receptacle.

2 From the back of the system, press the On/Off power switch up to the On

( ) position.

3 Verify that the system has powered on successfully:

The Power LED lights up and the LCD becomes green and displays

the name Blue Coat.

After a moment, the Disk Drive LEDs corresponding to the diskdrives that are installed light up. The LCD displays IP address notconfigured(if a first-time configuration has not been done) or it cyclesbetween CPU utilization and the hostname.

Figure 1-16: Verify Successful Power On

The ProxySGcomes with all software installed. To do a first-timeconfiguration, continue to First-Time Configurationon page 19.

Power

LED

Disk Drive

LEDs (4)

LCD

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Chapter 2: First-Time Configuration 19

Chapter 2: First-Time Configuration

You need to do a first-time-only configuration to set the basic networkparameters and to ensure that the ProxySGand software are workingproperly.

Once you complete the first-time configuration, refer to the Blue Coat ProxySGConfiguration and Management Guidefor information on how to fully configure

the software. You can download this manual at www.bluecoat.com.

Overview of First-Time Configuration

There are two ways to do a first-time configuration:

Use the front-panel LCD and buttons.

This is the quickest and easiest way to do a first-time configuration. Use a direct connection between the system and either a standalone serial

terminal or a PC with an available serial (COM) port.

Both of these methods allow you to make the basic network settings requiredto test the connection and functionality. After you complete the first-timeconfiguration, you must log on to the system and use the command-lineinterface (CLI) or Management Console Web interface to fully configure thesystem. First-time configuration is designed only to get the system connectedfor testing purposes.
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Configuring the ProxySGwith the Front Panel Features

You can do a first-time configuration of the system using the front panel LCD

and control buttons.

Figure 2-1: Front Panel LCD and Control Buttons

Use the LCD and the buttons to monitor the system and to set the basicnetworking parameters.

System LCD and Modes

The system has three modes:

Status Mode The default mode. Before the system is configured, the LCDin Status mode displays IP address not configured. Afterinitial configuration, the LCD in Status mode displays CPUutilization and freshness statistics.

In Status mode, there is no cursor in the LCD.

Menu

button

LCD

Enterbutton

Arrow buttons

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Configuration

ModeFrom Status mode, push the Enterbutton to go toConfiguration mode. In Configuration mode, you can usethe Upand Downarrow buttons to cycle the LCD throughthe six networking parameters (IP Address, Subnet mask,Gateway address, DNS address, Console Password, andEnable Password).

In Configuration mode, the cursor is an underscore in theLCD.

Edit Mode From Configuration mode, use the Upor Downarrow buttonuntil the parameter you want to configure is displayed,then press the Enterbutton to go to Edit mode for thatparameter (for a first-time configuration, you must beginwith the first displayed parameterIP address).

To configure the parameter, use the Leftand Rightarrowbuttons to position the cursor over a character you want tochange, then use theUpand Downarrow buttons to cyclethrough the characters. When the entire parameter isconfigured correctly, press the Enterbutton to save thesetting and return to Configuration mode.

Important: The system automatically exits Edit mode,

without saving parameter configurations, ifno activity is detected for 20 seconds.

In Edit mode, the cursor is a blinking box in the LCD.

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ProxySG Control Buttons

Use the control buttons in conjunction with the modes as follows:

Enter Button When you push the Enterbutton in Status mode, thesystem enters Configuration mode. In Configurationmode, one of the six configurable parametersdisplays in the LCD (starting with IP address).

When you push the Enterbutton in Configurationmode, the system enters Edit mode for the parameter

displayed.When you push the Enterbutton in Edit mode, thesystem saves any changes you made to the parameterdisplayed and returns to Configuration mode.

Menu Button The Menubutton functions like an Escape key. Whenyou push the Menubutton in Edit mode, the systemreturns to Configuration mode, cancelling any changes

you made to the displayed parameter.When you push the Menubutton in Configurationmode, the system returns to Status mode. Anychanges you made while in Edit mode have alreadybeen saved, and are not affected when you push theMenubutton in Configuration mode.

Left and Right Arrow

Buttons

When you push the Leftand Rightarrow buttons inEdit mode, the cursor moves back and forth over theconfigurable settings of the parameter displayed.

Up and Down Arrow

ButtonsWhen you push the Upand Downarrow buttons inConfiguration mode, the system cycles through thesix configurable parameters.

When you push the Upand Downarrow buttons inEdit mode, the system cycles through the charactersavailable for the selected setting of the parameter (theselected setting is the character that the cursor is overwhen you push the arrow buttons).

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Use the Front Panel to Configure Basic Network Settings

Use the front panel to do a quick first-time configuration of the following

networking parameters on Adapter 0:

Important: A default username (admin) is already set on the ProxySG. Aunique console and enable password are generated

automatically. You can configure the passwords now, or writedown the auto-generated passwords and use them to log in,

changing them later. The enable password is not required ifyou log in using a browser.

1 When the LCD displays IP address not configured, press the Enterbutton to enter Configure mode.

The IP address parameter appears in the LCD, and the cursor appears asan underscore.

2 Press the Enterbutton again to enter Edit mode.

The cursor changes to a blinking box.

3 Press the Leftor Rightarrow buttons to position the cursor over thecharacters you want to change; press the Upor Downarrow buttons tochange them.

4 When you have the all the characters of the parameter entered correctly,press the Enterbutton to save the changes and return to Configure mode.

5 Press the Downarrow button to move to the next parameter; press theEnterbutton to enter Edit mode.

6 Repeat Steps 3 through 5 for the Subnet mask, Gateway address, and DNSaddress parameters. When the LCD reads, Console password: Push to

set, go to Step 7.

IP address Subnet mask

Gateway address DNS address

Console password Enable password

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7 Press the Enterbutton to enter Edit mode (if necessary) and complete oneof the following two steps:

To configure the password later (after you log in), write down theauto-generated password and press the Enterbutton to return toConfigure mode.

To configure the password now, follow Steps 3 and 4.

8 Push the Downarrow button to move to the enable password parameter;repeat Step 7 for the enable password.

The LCD will display Enable password: Push to configure when youare back in Configuration mode. Do not push the Enterbutton again, or anew auto-generated enable password will be created (if that happens,repeat Step 7).

9 Press the Menubutton to return to Status mode.

Initial network configuration is now complete. The LCD cycles between

CPU Utilization and Freshness statistics.

Configuring the ProxySGwith a Serial Terminal or PC

Use a standalone serial terminal or a PC and use the command-line interface(CLI) to do a first-time configuration of the following basic networkinformation:

PC Note: If the PC is using standard serial port settings, you shouldhave a problem-free connection. You can run into problems,

though, if there are non-standard PC serial port settings.

IP address IP subnet mask

IP gateway DNS server

Console username Console password

Enable password
http://-/?-http://-/?-

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Do the following procedure by reading on-screen material and entering datawhere necessary. The on-screen instructions display as five separate pages. Inthe procedure below, places that require you to enter data show example

entries in bold text.

Use a Serial Terminal or PC to Configure Basic NetworkSettings

1 Power on the serial terminal or PC.

2 Seri al t ermi nal: Connect the terminals serial cable to the ProxySGs serialconsole port; start the terminal and verify that it is set using theparameters described below.

PC: Connect the serial cable that came with the ProxySGto a serial port onthe PC and to the ProxySGs serial console port; start the PC, open aterminal emulator (such as HyperTerminal), and connect to the serial portto which you attached the cable. Create and name a new connection(either a COM or TCP/IP), and verify that the port is set using theparameters described below

.

3 Start the ProxySG.

4 When the system has finished booting, the following configuration alertdisplays:

****************** CONFIGURATION ALERT ******************

System startup cannot continue for one of these reasons:

(a) Need at least one adapter (or bridge) configured

with an IP address and subnet.

(b) Need the console password and enable password.

********* SYSTEM STARTUP TEMPORARILY SUSPENDED *********

Baud rate: 9600 bps Data bits: 8

Parity: none Stop bits: 1

Flow control: none Smooth-scroll: disabled Emulation: VT 100

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Press "enter" three times to activate the serial console

5 Press the computer keyboard Enter key three times.

When the Welcome to the ProxySG Appliance Setup Consoleprompt appears, the system is ready for the first-time networkconfiguration.

Five screens will display, one at a time, as shown in the following steps.

6 For the first screen, indicate whether you want to configure a bridge, enteran interface number, and enter the values as indicated for the four

network settings.Welcome to the ProxySGAppliance Setup Console

--------------------- (page 1 of 5) --------------------

Press at any time to return to the main menu

DIRECTIONS:

This setup console is used to assign IP addresses tothe ProxySG Appliance. After assigning the IP

addresses you can connect to the command line

interface or Web interface to perform additional

management tasks.

If you have a pass through card, you can configure it

by using the bridge name passthru-. For

example if the pass through card is at slot 2, the

bridge name would be passthru-2.

In order to create a new bridge, you would have to

1. assign a name to the bridge

2. associate one or more interfaces to the bridge

Configure bridge? Y/N [No]

If you choose not to configure a bridge, the following interface appears:

Configure bridge? Y/N [No]N

Enter interface number to configure [0]: 0

IP address [0.0.0.0]: 10.25.36.47

IP subnet mask [0.0.0.0]: 255.255.255.0

IP gateway [0.0.0.0]: 10.25.36.1

DNS server [0.0.0.0]: 101.52.23.101

You have entered the following IP addresses:

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IP address: 10.25.36.47

IP subnet mask: 255.255.255.0

IP gateway: 10.25.36.1

DNS server: 101.52.23.101Would you like to change any of them? Y/N [No]N

If you choose to configure a bridge, the following interface appears:

Configure bridge? Y/N [No]Y

Enter bridge name to configure [bridge0]:bridgetest

IP address [0.0.0.0]: 10.25.36.48

IP subnet mask [0.0.0.0]: 255.255.255.0

IP gateway [0.0.0.0]: 10.25.36.1

DNS server [0.0.0.0]: 101.52.23.101

You have entered the following IP addresses:

IP address: 10.25.36.47

IP subnet mask: 255.255.255.0

IP gateway: 10.25.36.1

DNS server: 101.52.23.101

Would you like to change any of them? Y/N [No]N

Bridge has no network interfaces.

Enter bridge port to configure [0]: 0

The following network interfaces are available for

addition to the bridge:

Interface: 0, 0

Network interface for bridge port 0 [0]: 0

Would you like to configure another port? Y/N [No]N

Bridge has network interfaces defined for the following

ports:

Port 0: interface 0

Would you like to change any bridge port configuration?Y/N [No]N

7 The next page allows you to set up a user account. Note that usernamesand passwords can each be from 1 to 64 characters in length, but thatpasswords need to be in quotes.

--------------------- (page 2 of 5) --------------------

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DIRECTIONS:

The console username, password and enable password arespecial administrative credentials which can be used

to log in to the command line interface or web

management interface.

WARNING - The console password and enable password are

not defined.

The system cannot start up until these are defined.

You must configure the console user account now.

Enter console username: uvwxyz

Enter console password: ******

Verify console password: ******

Enter enable password: ******

Verify enable password: ******

8 The next page gives you the option of restricting access to the ProxySG.

--------------------- (page 3 of 5) --------------------


DIRECTIONS:

The console username and password are special: theycan be used to log in to the CLI or Web Management

interface even in circumstances where this is denied

by VPM or CPL policy.

This makes the console account useful in emergencies,

as a way to log in when policy is broken, but it may

also create a security hole.

Note: For maximum security, you should restrict physical access

to the ProxySG.

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To close the security hole, we recommend that you

restrict the use of the console account to specific

workstations, identified by their IP address.

This dialog allows you to add one IP address to thelist of workstations that are authorized to use the

console account.

(This same list is also used to restrict which

workstations can use SSH with RSA authentication.)

Additional workstations may be configured later, from

the command line interface or the Web interface.

WARNING: The console account can currently be used tolog in from any workstation.

Would you like to restrict access to an authorized

workstation? Y/N [Yes]Y

Authorized workstation [0.0.0.0]:10.2.33.1

9 The next page gives you the option of configuring a forwarding host.

--------------------- (page 4 of 5) --------------------

Note: After the initial configuration, you can change the workstationrestriction settings through the security commands in the CLIor the Console Access tab in the Management Console. Youcan add or remove IP addresses or you can enable or disableworkstation restrictions. Refer to the Security andAuthenticationchapter of the Blue Coat ProxySG

Configuration and Management Guidefor details.

Note: You do not need to configure a forwarding host now unlessyou are configuring multiple systems to point to the same

forwarding host.

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DIRECTIONS:

This setup console is used to configure a proxy

forwarding host as the forwarding default (a onemember default fail-over sequence). After assigning a

host alias and the host name you can connect to the

command line interface to perform additional

management tasks.

Would you like to setup the forwarding host now? Y/N [No]

If you choose not to configure a forwarding host, the last screen appears.If you choose to configure a forwarding host, the following interfaceappears:

Would you like to setup the forwarding host now? Y/N [No]Y

Host alias [] : testhost

Host name or IP [0.0.0.0] : 10.25.36.49

10 When you are finished, the last screen displays telling you how to accessthe ProxySGfrom an SSH Client or with a Web browser (see Logging on tothe ProxySG, below, for more information).

--------------------- (page 5 of 5) --------------------

DIRECTIONS:

The ProxySGAppliance has been successfully configuredto use IP address: "10.25.36.47"

You can connect to the command line interface or Webinterface to perform additional management tasks.

To connect to the command line interface, open the

following location from your SSH application:

10.25.36.47

To connect to the Web management interface, go to the

following location with your web browser:

https://10.25.36.47:8082/

--------------- CONFIGURATION COMPLETE -----------------

Press "enter" three times to activate the serial console

11 To log in to the serial console right away, press the computer keyboardEnter key three times.

A menu displays offering two choices:

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1) Command Line Interface

2) Setup Console

12 Enter 1to select Command Line Interface (see Log on to the ProxySG CLIon page 33for information about using the ProxySGCLI).

Logging on to the ProxySG

Once the ProxySGis configured, the LCD will begin to cycle through anddisplay various messages, such as CPU Utilizationand Freshness.

After you have completed the initial configuration and connected the ProxySGto the network, you must log on to the ProxySGto fully configure theappliance. There are two ways to do this.

Use a browser to access the ProxySGManagement Console Web interface.

Use a direct serial connection or an SSH Client to access the ProxySGcommand-line interface (CLI).

Important: Blue Coat recommends that you set up a secure SSL

connection for greater security. For instructions, refer to theUsing Secure Serviceschapter in the Blue Coat ProxySG

Configuration and Management Guide.

Log on to the ProxySG Management Console

The Management Console is a graphical interface for configuring andmanaging all aspects of the ProxySG. You can log on to the ManagementConsole using a browser.

To Log on to the Management Console Using a Browser:


2 Open a browser. The ProxySGsupports Microsoft Internet Explorer 6.0,Netscape Communicator 7.2, and Firefox 1.0.

3 Enter the IP address configured during initial configuration (see Use theFront Panel to Configure Basic Network Settingson page 23or Use a Serial

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Terminal or PC to Configure Basic Network Settingson page 25), followedby the port number 8082. For example, enter:https://10.25.36.47:8082.

4 Click Yesin the Security Alert dialog; enter a username and password inthe Enter Network Password dialog that displays. If the username has notbeen changed, the default is admin. The password is the one you wrotedown or configured during initial configuration.

The ProxySGhome page displays.

5 Click the Management Consolelink from the top of the list on the left.

The Management Console page displays.

Figure 2-2: The Management Console Page

6 Navigate among Configuration, Maintenance, and Statistics by clickingone of the three tabs near the top of the screen; click the links on the left toselect a configurable component. Click the Helpbutton on any screen to

display information for that screen.The online Help contains the complete text of the Blue Coat ProxySGConfiguration and Management Guide. Once you are in the online Help, usethe Contentsand Indexlinks to navigate through the manual.
http://www.bluecoat.com/resources/resourcedocs/manuals.html

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Log on to the ProxySG CLI

You can connect to the ProxySGCLI using a direct serial connection or an SSHclient, such as PuTTY or F-Secure. To connect to the ProxySGCLI using Telnet,you must first enable the Telnet-Console. Refer to theManaging Port Servicessection of the Blue Coat ProxySG Configuration and Management Guide.

Note: The CLI uses two passwords: The console password is requiredto establish a connection to the interface, and the enablepassword can be set to restrict access to the privileged mode

configuration options. If you forget the username or password,you can reset them using either the front panel control buttons

and LCD or a serial terminal or PC (see Use the Front Panel toConfigure Basic Network Settingson page 23or Use a Serial

Terminal or PC to Configure Basic Network Settingson page 25).

To Connect to the ProxySG CLI Using a Direct Serial Connection:

1 To set up the serial connection, complete steps 1 through 4 in the sectionUse a Serial Terminal or PC to Configure Basic Network Settingson page 25.

2 After the system has finished booting, press the computer keyboard Enterkey three times. The following text displays:

Welcome to the ProxySG Appliance Serial Console Version: SGOS 3.1.3.0, Release id: 12345

------------------------- MENU---------------------------

1) Command Line Interface

2) Setup Console

--------------------------------------------------------

Enter option:

3 Enter 1to select the Command Line Interface option.

4 Enter the username and password when prompted. If the username hasnot been changed, the default is admin. The password is the one youwrote down or configured during initial configuration.

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5 At the command prompt, enter enable, then enter the enable passwordthat you wrote down or configured during initial configuration:

SGOS>enable

Enable Password:

SGOS#

You are now in privileged mode.

6 At the privileged-mode command prompt, enter configure terminaltoconfigure ProxySGsettings:

SGOS#configure terminal

Enter configuration commands, one per line. End with CTRL-Z.

SGOS#(config)

Refer to the Blue Coat ProxySG Configuration and Management Guideor the BlueCoat ProxySG Command Line Interface Referencefor information about using theCLI to configure the ProxySG.

To Connect to the ProxySG CLI Using an SSH Client:

Note: You must already have an SSH Client installed before you

proceed with the steps below.


2 Launch your SSH Cliententer the following settings as necessary:

The IP address that you configured during initial configuration (seeUse the Front Panel to Configure Basic Network Settingson page 23orUse a Serial Terminal or PC to Configure Basic Network Settingsonpage 25).

A port number, if necessary (Port 22 is the default). The username and password. If the username has not been changed,

the default is admin. The password is the one you wrote down orconfigured during initial configuration.

3 At the command prompt, enter enable, then enter the enable passwordthat you wrote down or configured during initial configuration:

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SGOS>enable

Enable Password:

SGOS#

You are now in privileged mode.

4 At the privileged-mode command prompt, enter configure terminaltoconfigure ProxySGsettings:

SGOS#configure terminal

Enter configuration commands, one per line. End with CTRL-Z.

SGOS#(config)

When you have set the basic networking parameters and connected theProxySGto the network, you are ready to fully configure the appliance. Referto the Blue Coat ProxySG Configuration and Management Guidefor informationabout configuring and administering the ProxySG. For information aboutconfiguring explicit or transparent proxies for the ProxySG, refer to theConfiguring Proxieschapter of the Configuration and Management Guide.

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Ch t 3 H t S i I t lli Di k D i

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Chapter 3: Hot-Swapping or Installing Disk Drives 37

Chapter 3: Hot-Swapping or Installing Disk Drives

This chapter describes how to remove and install disk drives.

Important: The ProxySGonly supports disk-drive upgrade packages

obtained from Blue Coat Systems, Inc.

Adding drives

A ProxySGAppliance has slots for four disk drives. If your originalappliance came with less than four disk drives, upgrade options areavailable from Blue Coat.

If you are upgrading your ProxySGby adding (not replacing) disk drives,you can skip to Installing a New Disk Driveon page 41.

Hot-swapping drives

With the exception of disk one, each of the disk drives can be removedand replaced independently, without powering off the ProxySG.

When you have installed or hot-swapped a new disk drive, the ProxySGrecognizes it, initializes it, and starts using it immediately.

For initial installation of disk drives into a new ProxySG, see Installing theDisk Driveson page 13.

Note: Hot-swapping disk one is not a recommended procedure; youwill lose all configuration settings. If you need to swap disk

one, power down the ProxySG, replace disk one with one ofthe other healthy disks in the ProxySG, and put thereplacement disk in the empty slot. When you power up, the

new disk one copies the existing configuration to the newreplacement disk.

Th t t h t di k d i

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The steps to hot-swap a disk drive are:

Take the disk that will be removed offline (this can be done using eitherthe ProxySGManagement Console or the CLI)

Remove the drive

Install a new drive

Taking a Disk Offline

You can take a disk offline through either the Management Console or the CLI.

To Take a Disk Offline Using the Management Console:

1 Go to the ProxySGhome page. In a browser enter the IP address followedby a colon and the port number 8082; for example, enter:https://10.25.36.47:8082.

2 Click the Management Consolelink.

3 Select Statistics > General, and then select eitherDisks 1-2or Disks 3-4,depending on the number of the disk you are taking offline (the disks arenumbered according to the drive bay slot they occupy: from number 1through 4 starting on the left).

The Disks 1-2 (or 3-4) tab displays, providing information about the diskin slot 1.

Figure 3-1: Taking a Disk Offline Through the Management Console

4 Click the Take disk # offline button of the disk that you want to take offline

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4 Click the Take disk # offlinebutton of the disk that you want to take offline,(#indicates the number of the disk).

5 Click OKin the Take disk offline dialog that displays.

6 Close the Management Console.

7 Check the front panel Disk Drive LEDs: wait for the corresponding DiskDrive LED to go off before you remove the disk.

Figure 3-2: Check the Disk Drive LED

See Removing a Disk Driveon page 40for removal instructions.

To Take a Disk Offline Using the CLI:

1 Open a terminal session with the ProxySGand enter the password whenprompted.

2 At the command prompt, type enableand enter your privileged-modepassword when prompted.

3 At the privileged-mode command prompt, enter the following command:

SGOS#disk offline disk_number

where disk_number is the number of the disk going offline, a number

from 2 to 4.4 Check the front panel Disk Drive LEDs: wait for the corresponding Disk

Drive LED to go off before you remove the disk (see Figure 3-2).

See Removing a Disk Drive, below, for removal instructions.

Check that the corresponding Disk

Drive LED goes off (this example shows

that Disk Drive 2 is offline)

Removing a Disk Drive

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Removing a Disk Drive

WARNING! Always take a disk drive offline before removing it (seeTaking a Disk Offlineon page 38).

1 Press the push tabs on each side of the front-panel bezel to release thelocked position of the ProxySGfront panel. Pull the front panel forward

and down.


2 If other equipment blocks the front panel from opening all the way, youcan pull the front-panel forward, sliding out the front-panel tray until youcan access the disk drives.


Press the push

tabs on each side

of the front-panel

bezel

The front panelswings forward

and down

Pull out the front-panel tray, if necessary, to access the disk drives

3 On the disk drive to be removed gently press the button on the right side

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3 On the disk drive to be removed, gently press the button on the right sideof the disk-drive carrier to release the disk lever.

4 Carefully pull the lever towards you to slide the disk drive out.

Figure 3-5: Slide the Disk Drive Out

Installing a New Disk Drive

Follow these steps to install a new disk drive.

Note: You do not need to power off the ProxySGbefore installing a new

disk drive.

1 Take the new disk drive and press the button to release the lever.

2 Align the drive carrier with the guide rails of the drive bay. Using thelever, carefully insert the drive carrier into the slot.

3 When the disk meets the drive bay wall, gently rotate the lever towardsthe button until it latches, seating the drive firmly in place.

First press this button to

release the lever

Pull the lever toward you to slide the

disk drive carrier out

4 Slide in the front panel tray, if necessary, and close the front panel.

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4 Slide in the front panel tray, if necessary, and close the front panel.

The ProxySGrecognizes and initializes the disk; no configuration is necessary.When the new disk is plugged in, the corresponding Disk Drive LED lights upto show that the drive is online.

Chapter 4: Option Cards

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Chapter 4: Option Cards 43

C apte Opt o Ca ds

The Blue Coat ProxySG800 Series comes with a number of expansion slots;there are four option cards available.

The following cards are available:

Gigabit Ethernet 1000Base-T (copper-based)

Gigabit Ethernet 1000B-SX (optical)

Both of the above cards provide one gigabit throughput to the network.

10/100 Base-T

This is the same 100 megabit card that comes standard with the ProxySG.

The Pass-Through card is a two-port PCI network interface card (NIC). Ithas three separate functions:

Works as a standard NIC to move data in and out of the ProxySG.

Provides a hardware failover mechanism in case of a power loss to orhardware or software failure in the ProxySG. In the event of any of theabove, the Pass-Through card will physically bypass Ethernet trafficaround the ProxySG.

Does away with the need for a router or layer-4 switch when the

ProxySGis configured for transparent proxy by working with layer-4redirection software in the SGOS operating system.

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Chapter 5: Troubleshooting

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Chapter 5: Troubleshooting 45

p g

This chapter describes how to isolate and solve common problems during theinstallation of the ProxySG.

The ProxySGDoes Not Power Up

If the ProxySGdoes not power up, check the following:

The power switch on the back of the ProxySGis in the On ( ) position.

The power cord is fully inserted into the back of the ProxySG.

The power cord is plugged into a working outlet or power supply.

When the ProxySGis powered up and running, the Power LED on the frontpanel of the ProxySGis on, the Disk Drive LEDs (for as many disks as are

installed) are on, and the LCD displays Blue Coatwhen starting up and thenFreshnessor CPU utilizationwhen the ProxySGis running.

Figure 5-1: ProxySGProperly Powered Up

LCD

Power LED

Cannot Access the Serial Console

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Check configuration information at the terminal emulator for the correctsettings.

You can connect using a terminal, a terminal server, or a PC running aterminal emulator. For detailed instructions on making a direct serialconnection, see Configuring the ProxySG with a Serial Terminal or PConpage 24.

Cannot Access the Management Console

If the browser fails to connect to the ProxySGsuccessfully, complete thefollowing steps to identify the problem.

Verify the correct IP address and port for the ProxySGin the web browser(the default port is 8082).

Verify the address and port using the CLI through the Serial Console, anddisplay the network configuration. For information on how to do this, seeConfiguring the ProxySG with a Serial Terminal or PCon page 24.

Verify that the workstation is configured and working properly byconnecting to other Web sites. This test may fail if your browser isconfigured to use the ProxySGas a proxy server and there is a problemwith the ProxySG.

If accessing a ProxySGlocated on a remote network (any segment other

than the segment to which the workstation is attached), verify that otherservers on that network are accessible.

Ping the IP address to verify that the ProxySGis accessible from theworkstation. If the ProxySGdoes not respond to the ping, verify that theProxySGis operational (as described earlier).

Appendix A:Electrical and EnvironmentalS ifi i

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Appendix A: Electrical and Environmental Specifications 47

Specifications

Important: Any modifications to the unit, unless expressly approved by BlueCoat, could void the users authority to operate the equipment.

Dimensions

(L x W x H)

578 mm x 443 mm x 43.7 mm

Weight 13.64 Kg maximum30 lbs maximum

Power Input, AC 100 to 240 VAC50 to 60 Hz2A

Power Input, DC (Optional) 38 tp 72 VDC4.5A2A683 BTU

Safety CSA C22.2 No. 60950:2000 M95

UL 1950

EN 60950

Processor IntelX86

Memory SDRAM PC133 ECCUp to 4GB

Hard Drives SCSI Ultra 160

Network 2 on board 10/100BT NICsOptional cards include 1000BT and1000B-SX

MTBF 100,000 Hours

Environmental

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Lasers

Location of the laser apertures if any (Par. 6.1 3). Example: connectors forfiberoptic component.

Connector

The port on the Gigabit-SX module transmits at 850 nm wavelength, and is

compatible with the IEEE 802.3z Gigabit-SX standard. It accepts thesingle-mode.

Operating Non-Operating

Temperature 5C to 35C (41F to 95F) -40C to 70C (-40F to 158F)RelativeHumidity(non-condensing)

15% to 95% at 35C (104F) 15% to 90% at 65C (149F)

Maximumaltitude

up to 2438 m (8,000 ft) 4.6 Km (15,000 ft)

Appendix B:Regulatory Statements

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Appendix B: Regulatory Statements 49

Any modification to this product, unless expressly approved by Blue CoatSystems, Inc., could void the users authority to operate the equipment.

Class A Digital Warning

This equipment has been tested and found to comply with the limits for aClass A digital device, pursuant to Part 15 of the FCC rules. These limits aredesigned to provide reasonable protection against harmful interference whenthe equipment is operated in a commercial environment. This equipmentgenerates, uses, and can radiate radio frequency energy, and if not installedand used in accordance with the instruction manual, might cause harmfulinterference to radio communications. Operation of this equipment in a

residential area is likely to cause harmful interference, in which case the usersare required to correct the interference at their own expense.

EC Community EMC Warning

This is a Class A product. In a domestic environment, this product mightcause radio interference in which case the user might be required to takeadequate measures.

Canadian EC EMC Warning

This Class A digital apparatus complies with Canadian ICES-003. Cet appareilnumerique de la class A est conforme a la norme NMB-003 du Canada.

Australia/New Zealand EC EMC WarningThis is a Class A product. In a domestic environment, this product mightcause radio interference, in which case the user might be required to takeadequate measures.

Taiwan BSMI Notification

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Japan VCCI EMC Notification

Battery Warning Notification

CAUTION:Danger of explosion if battery is incorrectly placed. Replace onlywith the same or equivalent type recommended by the manufacturer. Disposeof used batteries according to the manufacturers instructions.

ATTENTION:Il y a danger dexplosion sil y a remplacement incorrect de labatterie. Remplacer uniquement avec une batterie de meme type ou dun typeequivalent recommande par le constructeur. Metter au rebut less batteries

usagees conformement aux instructions du fabricant.

Connection to ports not defined for normal operation, according to thismanual, might result in excessive radiated emissions. The user is thenresponsible for all corrective action in the event of any problem.

Declaration of Conformity

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Appendix B: Regulatory Statements 51

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Index

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Index 53

AAC power cord, seepower cordautomatic exit warning 21

Bback panel of Director 7

back panel of ProxySG7bridge, configuring using a serial terminal or

PC 27buttons, seecontrol buttons 20

Ccable management for the ProxySG12cards, seeoption cards 43

CLI logging on to using an SSH client 3435configuration mode 21configuring the ProxySG

configuring network settings 2331using a serial terminal or PC 2430using front panel LCD and buttons 2024viewing modes in the LCD 2021

control buttons 20copyrightsdocument ii

DDirector

back panel 7cable supports, attaching 12cables, connecting 16control buttons, using 22disk drives, installing 13disk drives, removing 15flush-mounting 10mounting in equipment rack 8network settings, configuring 23protruding 11

disk drivesinserting into the ProxySG13lever on 14, 41release button for lever 14, 41removing 14

disk-drive LEDs 17, 42

DNS server, setting and changing 23

Eedit mode 21equipment rack, mounting Director in 8ethernet cables

attaching to the ProxySG16

Ffront panelcontrol buttons, LEDs and LCD 20

front panel of ProxySGdisk-drive LEDs 42opening 13, 14

front panel of ProxySG, description of 6

Hhot-swapping disk drives

taking a disk offline with the CLI 37taking a disk offline with the

Management Console 37

IIP address, setting and changing 23IP gateway, setting and changing 23

IP subnet mask, setting and changing 23

LLCD

cursor in 2021modes reflected in 2021

LCD, message display on 17

LEDsdisk-drive 17, 42power 17

CLI username for 33configuring 19direct serial connection to 2430

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power 17

MManagement Console

logging on to 3132modes

configuration 21edit 21status 20

Nnetwork settings, configuring 23

Oon/off switch, seepower switchoption cards

gigabit ethernet 43pass-through 43

Ppassword

auto-configuration of 23CLI 33configuring using a serial terminal or PC

27configuring using the front panel 24

PC

using with the ProxySG2430PC, connection problems 24power cordpower switch 16power-cord retainer for the ProxySG12ProxySG

back panel 7cable management for 12

CLI passwords for 33

direct serial connection to 24 30front panel features 6, 20

inserting disk drives 13logging on to 3133modes in 2021opening the front panel 13, 14option cards for 43package contents 5power cord 16power switch 16

power-cord retainer for 12troubleshooting 45

Sserial cable

connector for the ProxySG16serial terminal

using with the ProxySG2430

setting up the ProxySG, seeconfiguring theProxySG

status mode 20

Tterminal emulator 25tips 45troubleshooting 45

Uusername

configuring using a serial terminal or PC27

default 23username, CLI 33

W

warnings, automatic exit 21

sg800 3.2.4.8 install guide

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