NOVEMBER 17-19, 2019 | VANCOUVERThe Sutton Place Hotel

REGISTER TODAY! ENTER PROMO CODE: DM1EARLY BIRD PRICING ENDS SEPTEMBER 20, 2019

ADMINISTRATIVE PROFESSIONALSTOP TRAINING & EDUCATIONAL CONFERENCE

SETTING THE STANDARD FOR EXCELLENCE

Return to your career refreshed,

motivated, energized, and feeling valued by

your organization.

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JUNE 16 - 19, 2019 | THE WESTIN HARBOUR CASTLE

#APCWEST

Talk to your Manager or Human Resources department about the training options available.

Why should you and your colleagues attend this educational conference?

• Dynamic Keynote speakers and information sessions

• Learn techniques that today’s valued Administrator needs to achieve optimal productivity

• Take valuable professional information back to share within your organization

• Gather fresh ideas and insights from peer-to-peer networking with high level Admins from around the world

• Gain new skills and strategies that you will use right away

• Choose what works for you and your team – There are many Workshops and Symposiums available to you

Did you know...

Why Attend?

Most organizations have an employee development budget?

Build a case to attend APC West 2019 A three-year study of 2,500 firms by the American Society of Training and Development found definitive evidence linking increased training investments to more favourable financial results for companies. Firms that increased training investment saw higher shareholder returns and enjoyed higher profit margins.Research from Hackett Benchmarking and Research revealed companies that increased spending on training averaged voluntary employee turnover rates of 7% compared to 16% for those companies that spent less. Let your Manager know that an investment in your training is an investment for the success of your organization. Visit: www.apccanada.com/vancouver/home.html to download a justification letter template you can customize to build your case for attending APC West 2019.

Setting the Standard for ExcellenceWelcome and warm wishes from APC West 2019!

APC West is proudly “Setting the Standard for Excellence” in AA and EA training, networking and overall engagement. Recognized as the event where corporate Canada sends their admins to learn, share, and connect, this conference continues to deliver all-inclusive educational opportunities in a wide range of carefully designed and interactive presentations.

APC West truly is YOUR event and we dedicate ourselves to providing you with an opportunity to find a definitive career path through relevant training and tools in an inspiring environment.

In June 2019, we celebrated the 20th Anniversary of the Annual Administrative Professionals Conference of Canada at our Toronto event with over 600 delegates in attendance. We are honoured to introduce this event to West Coast Canada!

I hope you will see the value in joining us, especially since we have such a forward-thinking and motivated group of Keynote, workshop and symposium speakers.

If you have any questions or require additional information, please do not hesitate to contact me directly.

I look forward to seeing you at APC West 2019!

Amy Ruddell Vice President Macgregor Communications

@APCCanada #APCWEST

2019 KEYNOTE SPEAKERS

Monday November 18 | 8:30am - 9:45amThis Keynote focuses on becoming aware of how people’s thinking impacts their ability to perform well on the job (or not). Creating a winning mindset starts by checking in with yourself. We focus on creating the foundation for an organization-wide winning culture. Do you make it possible for winning results to happen across your organization, and have the ability to sustain success?

Tuesday November 19 | 8:30am to 9:45amFrom Linda’s bestselling book of the same title, this presentation is filled with ideas and solutions for “Getting a Life”. Linda will get you thinking about how accountability affects your home and work life. Come away with great tips on how to take your life back, get energy to burn and start creating new stories tomorrow. You will come away with: An honest snapshot of yourself and how your energy affects your work and home life. An understanding of the motivation behind the perfectionist so many of us are striving for. 5 Keys to increase your personal, family and co-workers’ Energy Levels. An honest look at the Balance in your Life. Steps to get you moving towards a more balanced, energized work and home life. Clear vision of your “Personal Recipe for Happiness”

Tuesday November 19 | 3:00pm to 4:15pmThese days, if you want to get someplace fast, with no wrong turns, you just program your car’s GPS and follow the commands. You choose a destination, then your GPS calculates the route from where you are to where you want to go and then it guides you to get there. Your brain works the exact same way: Choose where you want to go, and your subconscious takes over from there. Trouble is, your subconscious is also a storage area for habits and beliefs that either keep you on track or throw you off course. If you don’t program it for success, you’ll never reach your destination. Wayne Lee helps you access and harness the power of your GPS for optimal performance at work and at home. This presentation opens your mind to melt away stress and negative interference. This presentation helps reveal what’s possible when you program your GPS for success. Deeply engaging, always down-to-earth, Wayne Lee delivers life-changing content and an exhilarating, one-of-a kind experience.

Monday November 18 | 3:00pm - 4:15pm“Everyone is a leader regardless of their job title and everyone has that unique ability to shift people’s mindset during change.” – Gregg Brown. What tools are available to help us navigate change and get people we influence engaged in our ideas? The people you support and your colleagues may think they are ‘change ready’ because of their expertise, yet no one is ready for change that might have a negative impact on them or increase the amount of work they have on their plate! We not only have to adapt to change – we have to create positive change! How do we do that and keep ourselves ‘together’? To evolve and be future ready, we need to build these capabilities as there’s no end to the multiple changes that happen at work. At the end of the session, attendees will: • Acquire the critical mindset and skills needed to collaborate and create a positive culture. • Increase the success of people adopting your ideas • Identify unique ways to accomplish more and be innovative when under pressure • Embrace the principles of brain science and how to use them to your advantage • Discover a simple technique to help stay driven in organizational life • Unleash a powerful process to get out of problem-based mindset and move into solution-focused thinking to create positive change.

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NOVEMBER 17 - 19, 2019 | THE SUTTON PLACE HOTEL | REGISTER TODAY AT APCCANADA.COM/VANCOUVER

Sunday, November 17 - WORKSHOPS

10:00am- 1:00pm

Becoming Your Manager’s Most Valuable AssetLisa Olsen, CWCA,

Co-Owner, Admin to Admin

Microsoft Office 365/2019: Boot CampGreg Creech, MCT, Comp CTT+,

President/Owner, Techedutainment Services, Inc.

Project Management 101 for Administration Professionals

Gregg Brown, Change Ready Leadership

2:00pm- 5:00pm

Resilient Leadership for Today’s AssistantLisa Olsen, CWCA,

Co-Owner, Admin to Admin

Excel FUNdamentals: What every Administrative Professional

needs to knowGreg Creech, MCT, Comp CTT+,

President/Owner, Techedutainment Services, Inc.

Having Difficult ConversationsGregg Brown,

Change Ready Leadership

MONDAY, November 18 - TRACK SESSIONS

8:30am- 9:45am

Creating a Winning MindsetDebbie Muir, Board of Directors for the Canadian Centre for Ethics

Mark Tewksbury, Olympic gold medalist, Vice Chair of the Board of Special Olympics Canada Debbie Muir & Mark Tewksbury Meet & Greet

10:15am- 11:15am

CAREER ADVANCEMENT COMMUNICATION TECHNOLOGY LEADERSHIP

Top ways to Create and CurateContent to Build Thought

Leadership for you and yourExecutive

Leslie Hughes, President, Punch Media

Thinking Like Leonardo da Vinci: Creative Critical Thinking for Administrative Professionals

Lisa Olsen, CWCA, Co-Owner, Admin to Admin

Timesaving (and Jaw-Dropping) Digital

Productivity Tips Using Microsoft Office PART 1 of 2

Vickie Evans, MCT, Founder, RedCape

Mastering Self-Management: How to Gain More Autonomy at Work

Chrissy Scivicque, PCM, ATD Certified,

CEO, CCS Ventures LLC

11:30am- 12:30pm

CORE MOTIVE... the Superpower every AP can’t live without!

Glynis Devine,Chief Juicer - Purpose Expert

How AdministrativeProfessionals Can Welcome Diversity and Inclusion for a Thriving Workplace Culture

Rob Hershorn PhD, Principal, RJ Consulting

Timesaving (and Jaw-Dropping) Digital Productivity Tips Using Microsoft Office PART 2 of 2

Vickie Evans, MCT, Founder, RedCape

Creating Authentic Business Connections

Peggy Vasquez, CEAP,Trainer, International Speaker, Connection Coach and Author

Lunch

1:45pm- 2:45pm

10 Keys for Unlocking Your Administrative Brilliance in the

WorkplaceLisa Olsen, CWCA,

Co-Owner, Admin to Admin

Because You Didn’t Ask: Advocating for Yourself

Shelagh Donnelly,Speaker and Trainer,

Exceptional EA

Creating a Community ofPractice: A Pilot Project

to Achieve Administrative ExcellenceCarol Walsh,

Executive Assistant,Alberta Health Services

The Great Balancing Act: Work, Life and You

Greg Creech, MCT, Comp CTT+, President/Owner,

Techedutainment Services, Inc.

3:00pm- 4:15pm

Ready, Set, Change AGAIN: Strategies to Create Positive Change in Your Work, Life and CommunityGregg Brown, Change Ready Leadership

4:15pm- 5:30pm

Gregg Brown Book Signing & Meet & Greet

Networking Reception

TUESDAY, November 19 - TRACK SESSIONS

8:30am- 9:45am

Shift or Get Off the Pot - Simple Truths About Getting a Life... Batteries IncludedLinda Edgecombe, CSP,

winning and funny Celebrity Humorist Speaker, Trainer and Consultant Linda Edgecombe Meet & Greet

10:15am- 11:15am

CAREER ADVANCEMENT COMMUNICATION TECHNOLOGY LEADERSHIP

The Latest Innovation is YOU!Julie Perrine, CAP-OM, MBTI

Certified, Certified Productivity Pro, CEO, All Things Admin

Game-changing Communication: The Power of InfluenceAmber McMillan, PMP, Prosci ADKAR, CVA, Executive Director,

PMI-Vancouver Island

OneNote: The Digital Age Notebook

Greg Creech, MCT, Comp CTT+, President/Owner,

Techedutainment Services Inc.

Getting to the Corner Office: What You Always Wanted to Know and Were too Afraid to

Ask! (AA to EA)Peggy Vasquez, CEAP,

Trainer, International Speaker, Connection Coach and Author

11:30am- 12:30pm

7 Ways to Become a Recognized Thought Leader and Linchpin

Leslie Hughes, President, Punch Media

Less Is More: Elevating Your Minutes

Shelagh Donnelly, Speaker and Trainer,

Exceptional EA

Managing your Executive’s busy Calendar in Outlook; You

Got This!Janice Vilaca,

Executive Assistant, Wilfrid Laurier University

EQ, IQ or Q2: Connecting People and Brains

Pam Paquet, CCC, CPS, MEd, Chief Change Officer,

Pam Paquet & Associates

Lunch

1:45pm- 2:45pm

Service Excellence - Service the Role, Not the Person ...

There is a Difference!Janice Vilaca,

Executive Assistant, Wilfrid Laurier University

10 Tips for ImprovedWorkplace CommunicationPam Paquet, CCC, CPS, MEd,

Chief Change Officer, Pam Paquet & Associates

Stand Out and Get Noticed With an Online Portfolio

Julie Perrine, CAP-OM, MBTI Certified, Certified Productivity

Pro, CEO, All Things Admin

Your Stock Is Rising: How to Expand and Enhance

the Value You DeliverChrissy Scivicque, PCM, ATD Certified, CEO, CCS

Ventures LLC

3:00pm- 4:15pm

Set Your GPS for SuccessWayne Lee, Peak Performance Expert

4:15pm- 5:30pm Wayne Lee Meet & Greet

CONFERENCE AT-A-GLANCE

** PROGRAM SUBJECT TO CHANGE, PLEASE VISIT OUR WEBSITE FOR THE MOST CURRENT SCHEDULE.

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10:00am to 1:00pmBECOMING YOUR MANAGER’S MOST VALUABLE ASSET LISA OLSEN, CWCA, CO OWNER, ADMIN TO ADMIN

This interactive session covers specific strategies on how Assistants can develop, navigate and strengthen their relationship with Managers and Executives. This workshop will cover communication, expectation alignment, exercises to understand your Manager’s workstyle and how to cultivate trust and confidence. This session will also give attendees ideas and strategies on resolving conflict, how to develop consistent practices in calendar management, meeting preparation and prioritization.

LEARNING OBJECTIVES • Keys to establishing rapport; ideas for

improving 1:1 meetings, practicing effective listening skills.

• The exercise of Being Forewarned is Forearmed. The importance of knowing how your Manager works.

• The power of communication; knowing when and how to communicate with your Manager; knowing your Manager’s feedback protocol; consistency practices that ensure alignment; how to be an anticipatory thinker.

10:00am to 1:00pmMICROSOFT OFFICE 365/2019: BOOT CAMP GREG CREECH, MCT, COMP CTT+, PRESIDENT/OWNER, TECHEDUTAINMENT SER-VICES, INC.

Put on your boots (sneakers or high-heels) and attend our Microsoft Office 365/2019 Boot Camp. Let’s learn new features in the applications and differences between Office 365 and Office 2019. We’ll use collaborative tools with Word, Excel, PowerPoint, Outlook, OneNote and Access and learn the new features in each application. So, put on those boots, high-heels, or sneakers as we travel through our Microsoft Office camp together.

LEARNING OBJECTIVES • Know the new features of Office 365 and

Office 2019• Increase productivity with sharing information across the Office applications

• Shortcuts and tips in using the applications throughout the Microsoft Office suite

10:00am to 1:00pmPROJECT MANAGEMENT 101 FOR ADMINISTRATION PROFESSIONALS GREGG BROWN, CHANGE READY LEADERSHIP

Most Administrative professionals manage and contribute to small or large projects. You may not have had formal training in project manage-ment, yet you’re required to oversee projects fre-quently – whether it’s an event your planning, a new process you want people to follow, or man-age an office move. These projects are often of shorter duration that don’t require the full scope of formal project management techniques. Yet, Administrative Professionals are often expected to understand project management concepts, techniques and how to apply them in their work! This interactive workshop is designed to provide you with knowledge and practice that you can immediately use in your day to day work.

LEARNING OBJECTIVES • Identify key questions to ask at each stage of a small project. Plan steps to move a project forward. Discuss ways to manage changes and expectations throughout the project.

• Proactively plan for risks, so your projects stay on track!

• How to manage the constraints of time, scope and resources and their impact on your project

• Discuss ways to manage changes and expec-tations throughout the project and proactively plan for risks, so your projects stay on track!

2:00pm to 5:00pmEXCEL FUNDAMENTALS: WHAT EVERY ADMINISTRATIVE PROFESSIONAL NEEDS TO KNOW GREG CREECH, MCT, COMP CTT+, PRESIDENT/OWNER, TECHEDUTAINMENT SERVICES, INC.

In today’s big data world, Administrative Professional are expected to be proficient in Microsoft Excel. This session teaches many shortcuts, tips and tricks and being more productive. We will learn formatting, fills, formulas, functions, and filters/sort. We will learn how to created and edit functions, including SUM, AVERAGE, COUNT, and VLOOKUP. This interactive workshop includes analyzing data with PivotTables and managing/manipulating data using Format as Table, filters, sorts, and slicers.LEARNING OBJECTIVES • Customize Excel to increase productivity with

the Quick Access Toolbar and other shortcuts• Create and edit formulas and functions in Excel• Manipulate, manage, and analyze data tables in Excel with sorting, filtering, Format as Table, and PivotTables

2:00pm to 5:00pmHAVING DIFFICULT CONVERSATIONS GREGG BROWN, CHANGE READY LEADERSHIP

Regardless of who we are working with, having chal-lenging or difficult conver-sations is something that happens frequently. Colleagues you work with have different skills, different concerns, and different levels of motivation for engaging with your ideas. Adjusting your set of skills to engage with the other person is key to having a successful con-versation that gets the outcome you want. This workshop is designed to help individuals have more efficient and successful conversations.LEARNING OBJECTIVES • Read different types of personality styles using

the DiSC framework• Understand the goals and fears of the other person and how to adapt to that

• Adapt their approach and reduce the other person’s opposition and resistance to their ideas. A framework to have difficult conversations with their colleagues

2:00pm to 5:00pmRESILIENT LEADERSHIP FOR TODAY’SASSISTANT LISA OLSEN, CWCA, CO OWNER, ADMIN TO ADMIN

The concept of emotional resilience will grow in prominence as the corporate landscape changes and administrative professionals feel pressure to produce more with fewer resources. It’s a high level administrative skill. The ability to interact well with others, respond to needs and priorities and knowing how to adapt to the rapidly changing business environment are essential skills for tomorrow’s office professional. It’s more than just holding back the tears. This workshop will get to the nuts and bolts of the practicality of emotional resilience. We will look at what influences emotional resiliency, the characteristics of the resilient administrative professional and discuss effective methods for demonstrating personal emotional resilience during challenging times.LEARNING OBJECTIVES • Attendees will understand the difference

between emotional intelligence and resiliency.• Learn 10 inhibitors that prevent pro-active resiliency during challenging times.

• Key strategies and best practices for building a resilient partnership with Managers and Executives. An assessment will be provided for each attendee.

WORKSHOP DESCRIPTIONS | SUNDAY, NOVEMBER 17TH WORKSHOP DESCRIPTIONS | SUNDAY, NOVEMBER 17TH

“A GOOD MIX OF SMALL SESSIONS AND

LARGE GROUP LECTURE STYLE SESSIONS.

A FABULOUS OPPORTUNITY FOR

NETWORKING AND LEARNING FROM

EACH OTHER.”

- MINERVA SANCHEZ RUDMAN, CMHA WWD

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8:30am to 9:45amCREATING A WINNING MINDSETDEBBIE MUIR, BOARD OF DIRECTORS FOR THE CANADIAN CENTRE FOR ETHICS MARK TEWKSBURY, OLYMPIC GOLD MEDALIST, VICE CHAIR OF THE BOARD OF SPECIAL OLYMPICS CANADA.

This keynote focuses on becoming aware of how people’s thinking impacts their ability to perform well on the job (or not). Creating a winning mindset starts by checking in with yourself. We focus on creating the foundation for an organization-wide winning culture. Do you make it possible for winning results to happen across your organization, and have the ability to sustain success?

10:15am to 11:15amMASTERING SELF-MANAGEMENT: HOW TO GAIN MORE AUTONOMY AT WORKCHRISSY SCIVICQUE, PCM,ATD CERTIFIED, CEO, CCS VENTURES LLC

The most valuable Admins don’t need a boss to crack the whip or dictate orders—they are true strategic partners. They take care of business and use their leaders in strategic, productive ways when needed. They aren’t dependent on others for guidance, instruction or encour-agement; instead, they are self-sufficient and independent. With the right set of skills, you can gain more autonomy at work. And, in doing so, everyone benefits: you, your leaders, and the organization as a whole.

10:15am to 11:15amTHINKING LIKE LEONARDO DA VINCI: CREATIVE CRITICAL THINKING FOR ADMINISTRATIVE PROFESSIONALSLISA OLSEN, CWCA, CO OWNER, ADMIN TO ADMIN

Revolutionary Assistants must think differently. Leonardo da Vinci was a revolutionary think-er who was ahead of his time. He attempted to understand the world around him. We use many of his early discoveries today! In this new and unique session, we will tap into the Da Vin-ci genius and practice some stimulating exercis-es that may just bring out the Da Vinci in you!

10:15am to 11:15amTIMESAVING (AND JAW-DROPPING) DIGITAL PRODUCTIVITY TIPS USING MICROSOFT OFFICE PART 1 OF 2VICKIE EVANS, MCT, FOUNDER, REDCAPE

In this engaging session with Vickie, based on her bestselling “100 Tips” series, learn the secrets of high-performing teams and discover quick and easy tips and productivity hacks in Word, Excel, PowerPoint (and more) that will help you deliver better results in LESS TIME by using more of the technology you know and love. Eliminate the most common bad habits and unessential work. No more wasting hours of time when working on an assignment. No more feeling paralyzed by the latest technology. You’ll have everything you need to leverage the tools you have at your fingertips – Microsoft Office! The tips are truly jaw-dropping. You don’t want to miss this! Note: This is a two-part session. Be sure to register for the 2nd hour of tips!

10:15am to 11:15amTOP WAYS TO CREATE AND CURATE CONTENT TO BUILD THOUGHT LEADERSHIP FOR YOU AND YOUR EXECUTIVE.LESLIE HUGHES, PRESIDENT, PUNCH MEDIA

Using Social Media, everyone is a brand and everyone can present themselves as an expert. The easiest way to promote thought leader-ship is through the content you create, and the content you disseminate. In this engaging and interactive session, you’ll learn how to: write content that appeals to your Executive, resource third-party content curation tools that can help you to save time when sharing status updates and construct a content calendar so you know what to publish and when to share.

11:30am - 12:30pm CORE MOTIVE... THE SUPERPOWER EVERY AP CAN’T LIVE WITHOUT!GLYNIS DEVINE, CHIEF JUICER - PURPOSEEXPERT, GLYNIS E. DEVINE

Ever wondered why it’s so easy to work with some people – like they ‘get’ you? And, why it’s so much more difficult – like a constant up-wards battle - with others? Two words… CORE MOTIVE. Core Motive is a psychometric that measures ‘why we do what we do’ and is the foundation that underlies emotional intelli-gence (EQ) According to Dr. Taylor Hartman, PhD, your core motive is innate – like the colour of your eyes. When you understand why you do what you do - and why others around you do what they do - you’ll be able to function at a higher, more collaborative, and communica-tive level. When you apply the concepts of Core Motive you’ll: • Communicate your vision in a way that all stakeholders buy in • Connect and communicate faster and more effectively • feel less judged and threatened by others • look for more opportunities to collaborate and com-plement others’ strengths. • build better quality relationships • provoke better, faster results • re-duce conflict • promote increased collaboration • perform at a higher - and happier level. In this session we will explore: • your Core Motive and how your strengths can benefit your role • how to spot others’ Core Motive • how to gain stake-

holder’s support of a healthy culture • ways you can interact quicker and more effectively during conflict • effective ways for you to communicate, collaborate, and build a healthy workplace In this highly interactive, co-created, FUN work-shop, participants will learn the fundamentals of Emotional Intelligence (EQ) and why HR experts say it’s up to 4 times more important than IQ! Specifically, we’ll address what role Core Motive – why we do what we do – has on our EQ and our ability to engage others to a culture of collaboration. Participants will learn how to apply the strengths and mitigate the limitations of each Core Motive. Never before has our communication effectiveness directly impacted our performance. Communication must be seamless and succinct… the first time. MOTIVE… matters.

11:30am - 12:30pm CREATING AUTHENTIC BUSINESS CONNECTIONSPEGGY VASQUEZ, CEAP, TRAINER, INTERNATIONAL SPEAKER, CONNECTION COACH AND AUTHOR

We all know that networking is important and necessary to be successful. However, most of us aren’t comfortable talking to people we don’t know. The purpose of net-working is about connecting. Authentic relation-ships are built on trust and respect, giving and receiving, and mutual added value. Creating a true connection and developing a lasting connection takes time and skill. In this course, Peggy will teach you how to overcome your fears of networking and start conversations with ease. You’ll discover new tools so you can stop dreading networking and become a “Master Connector.”

SESSION DESCRIPTIONS | MONDAY, NOVEMBER 18TH SESSION DESCRIPTIONS | MONDAY, NOVEMBER 18TH

“WELL WORTH THE MONEY. I MET SOME AMAZING PEOPLE, THE

WORKSHOPS WERE INTERESTING, WELL ORGANIZED. THE BEST

CONFERENCE I’VE BEEN TO IN A LONG WHILE.” - CAROLE COSSETTE,

CANADIAN INSTITUTE FOR HEALTH INFORMATION

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11:30am - 12:30pm HOW ADMINISTRATIVE PROFESSIONALS CAN WELCOME DIVERSITY AND INCLUSION FOR A THRIVING WORKPLACE CULTUREROB HERSHORN PHD, PRINCIPAL, RJ CONSULTING

Diversity and Inclusion (D & I) training is foun-dational to any organizational commitment to people development as it speaks to the rapidly growing diversity within our society. Workplace culture itself within the world of administration can be reinvigorated when the choice is made to understand the potential strength afforded to professionals through embracing this demo-graphic reality. We can learn the interpersonal and organizational benefit of working intercul-turally simply by turning our lens of perception toward welcoming and working with formerly unfamiliar perspectives. We can transform our tendency to “make assumptions” regarding our colleagues’ viewpoints, lifestyles, or languages toward productive and co-creative inclusivity. This session is designed to assist participants to reposition unconscious biases and navigate the murky waters that embracing diversity presents us with. Although the navigation may be uncomfortable initially, our work together will highlight the organizational (performance and productivity) and personal benefits realized through investing toward an inclusive workplace culture.

11:30am - 12:30pm TIMESAVING (AND JAW-DROPPING) DIGITAL PRODUCTIVITY TIPS USING MICROSOFT OFFICE PART 2 OF 2VICKIE EVANS, MCT, FOUNDER, REDCAPE

Continued from the previous hour, Vickie will demonstrate another full hour of the must-have digital skills for Assistants using Microsoft Office. Be sure to register for both sessions!

1:45pm - 2:45pm 10 KEYS FOR UNLOCKING YOUR ADMINISTRATIVE BRILLIANCE IN THE WORKPLACELISA OLSEN, CWCA,CO OWNER, ADMIN TO ADMIN

Assistants in this session will come away with 10 powerful, yet simple ways to unlock their bril-liance in the workplace. The session will be high energy and motivational helping attendees to reset and re-engage so they can go back to the office with a new perspective and outlook using 10 keys that focus on the basics of administra-tive brilliance.

1:45pm - 2:45pm BECAUSE YOU DIDN’T ASK: ADVOCATING FOR YOURSELFSHELAGH DONNELLY, SPEAKER AND TRAINER, EXCEPTIONAL EA

Assistants often excel at advocating for others and taking care of their needs, but not all Assistants are quite so com-fortable when it comes to self promotion and negotiating on their own behalf. These are learned skills, and they’re not only for extroverts. Join Shelagh to learn how to promote yourself and articulate your value without alienating col-leagues. We’ll focus on thinking like Executives in using metrics to support your “ask”, articulate your goals, and demonstrate your value.

1:45pm - 2:45pm CREATING ACOMMUNITY OF PRACTICE: A PILOT PROJECT TO ACHIEVE ADMINISTRATIVE EXCELLENCECAROL WALSH, EXECUTIVE ASSISTANT,ALBERTA HEALTH SERVICES

Communities of practice (CoP) offerorganizations a novel approach to learning and development. They formulate a network ofindividuals with a shared passion and a desire for influencing best practices while expanding their knowledge.

This presentation demonstrates how a CoP model was used and then proven to be an effective method for organizational learning to increase the confidence, productivity and per-sonal effectiveness of participants andprovides an overview of steps to setting up a CoP in organizations.

1:45pm - 2:45pm THE GREAT BALANCING ACT: WORK, LIFE, AND YOUGREG CREECH, MCT,COMP CTT+, PRESIDENT/OWNER, TECHEDUTAINMENT SERVICES, INC.

Let’s balance our lives and careers with the Great Balancing Act. We’ll learn how to manage our personal and professional lives with planning, preparation, and learning to say no with a yes attitude. With our smartphones and social media our organizations have instant access to us. How do we handle our lives when work invades? Let’s not fall off the balance beam of life and work by learning ways to stay on the balance beam of life and work.

3:00PM - 4:15PM READY, SET, CHANGE AGAIN: STRATEGIES TO CREATE POSITIVE CHANGE IN YOUR WORK, LIFE AND COMMUNITYGREGG BROWN, CHANGE READY LEADERSHIP

“Everyone is a leader regardless of their job title and everyone has that unique ability to shift people’s mindset during change.” – Gregg BrownWhat tools are available to help us navigate change and get people we influence engaged in our ideas? The people you support and your colleagues may think they are ‘change ready’ because of their expertise, yet no one is ready for change that might have a negative impact on them or increase the amount of work they have on their plate! We not only have to adapt to change – we have to create positive change! How do we do that and keep ourselves‘together’? To evolve and be future ready, we need to build these capabilities as there’s no end to the multiple changes that happen at work. At the end of the session, attendees will: • Acquire the critical mindset and skills needed to collaborate and create a positive culture.

• Increase the success of people adopting your ideas

• Identify unique ways to accomplish more and be innovative when under pressure

• Embrace the principles of brain science and how to use them to your advantage

• Discover a simple technique to help stay driven in organizational life

• Unleash a powerful process to get out of problem-based mindset and move into solution-focused thinking to create positive change.

SESSION DESCRIPTIONS | MONDAY, NOVEMBER 18TH SESSION DESCRIPTIONS | MONDAY, NOVEMBER 18TH

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8:30am - 9:45amSHIFT OR GET OFF THE POT - SIMPLE TRUTHS ABOUT GETTING A LIFE... BATTERIES IN-CLUDED LINDA EDGECOMBE, CSP, WINNING ANDFUNNY CELEBRITYHUMORIST SPEAKER, TRAINER AND CONSULTANT

From Linda’s bestselling book of the same title, this presentation is filled with ideas and solutions for “Getting a Life”. Linda will get you thinking about how accountability affects your home and work life. Come away with great tips on how to take your life back, get energy to burn and start creating new stories tomorrow. You will come away with: An honest snapshot of yourself and how your energy affects your work and home life. An understanding of the moti-vation behind the perfectionist so many of us are striving for. 5 Keys to increase your personal, family and co-workers Energy Levels. An honest look at the Balance in your Life. Steps to get you moving towards a more balanced, energized work and home life. Clear vision of your “Person-al Recipe for Happiness”

10:15am - 11:15amGAME-CHANGING COMMUNICATION: THE POWER OF INFLUENCEAMBER MCMILLAN, PMP,PROSCI ADKAR, CVA, EXECUTIVE DIRECTOR, PMI-VANCOUVER ISLAND

As professionals, we have a responsibility to communicate with clarity to ensure the message moves forward. But, communication is the MOST difficult practice we undertake. It is complex and the tools and techniques at our disposal to adjust, amend and create messages often fall short at reaching the people we are trying to communicate with. We must recognize the variables and filters that surround commu-nication and consider new ways to make the messages we send meaningful; what can we do to ensure our message is received? This session will propose game-changing communication techniques the focus on building authentic messages, inspiring passion, and collaborating to ensure we are heard and understood.

10:15am - 11:15amGETTING TO THE CORNER OFFICE: WHAT YOU ALWAYS WANTED TO KNOW AND WERE TOO AFRAID TO ASK! (AA TO EA)PEGGY VASQUEZ, CEAP, TRAINER, INTERNATIONAL SPEAKER, CONNEC-TION COACH AND AUTHOR

You’ve been a Business Support Professional for several years and you’re ready to move into the C-Suite. Peggy will share her story of how she began working part time as an Assistant and moved up the ranks to work for several top Ex-ecutives. She’ll share what you need to do and what you need to know to be successful. Her background includes financial, agriculture and nuclear industries. For the past ten years she has been the Chief Executive Assistant at Pacific Northwest National Laboratory, where 4800 staff advance scientific discovery and deliver solu-tions to America’s most pressing challenges in energy, the environment and national security. Join Peggy for an honest discussion, the type you don’t typically hear unless it’s behind closed doors or in a one-on-one coaching environment. She will share what it takes to make it in the C-Suite.

10:15am - 11:15am ONENOTE: THE DIGITAL AGE NOTEBOOK GREG CREECH, V MCT,COMP CTT+, PRESIDENT/OWNER, TECHEDUTAINMENT SERVICES, INC.

Tired of tons of emails and scattered information across many applications? OneNote is the digital age notebook that you can share with others and highly customize for your needs. Administrative Professionals use OneNote for training events, meeting minutes and details, education, and collaborating with teams. Get ready to put everything digital in one place and access your notebook from anywhere on any device.

10:15am to 11:15amTHE LATEST INNOVATION IS YOU!JULIE PERRINE, CAP-OM, MBTI CERTIFIED, CERTIFIED PRODUCTIVITY PRO, CEO, ALL THINGS ADMIN

Do you want to be the most marketable and respected Administrative Pro-fessional around? Do you want to stand out and have success in your career? Do you want to be the Admin every Executive wants by their side? Embrace innovation, and become The Innova-tive Admin. The information age demands Ad-ministrative Professionals who are prepared to not only offer creative solutions and new ideas, but Admins who are prepared to implement them. The times demand Admins who are pre-pared to innovate!

11:30am - 12:30pm 7 WAYS TO BECOME A RECOGNIZED THOUGHT LEADER AND LINCHPIN-LESLIE HUGHES, PRESIDENT, PUNCH MEDIA

Stop missing out on oppor-tunities to work on better projects or teams, get promoted, or spend more time doing what you love. In this session, we’ll help you stand out in a crowd and exploit your uniqueness to improve your opportunities and quality of life at work. We will examine seven patterns and approaches to transform you from a solid task contributor to a recognized solution leader. Learn how to: * Expand your toolbox to deliver new value to your teams * Model desired behaviours and techniques in your target po-sition * Build your professional brand through social platforms and proactive networking.

11:30am - 12:30pm EQ, IQ OR Q2: CONNECTING PEOPLE AND BRAINSPAM PAQUET, CCC, CPS, MED, CHIEF CHANGE OFFICER, PAM PAQUET & ASSOCIATES

Assistants in this session will come away with 10 powerful, yet simple ways to unlock their brilliance in the workplace. The session will be high energy and motivational helping attendees to reset and re-engage so they can go back to the office with a new perspective and outlook using 10 keys that focus on the basics of administrative brilliance.

11:30am - 12:30pm LESS IS MORE: ELEVATING YOUR MINUTES SHELAGH DONNELLY, SPEAKER AND TRAINER, EXCEPTIONAL EA

While recording standards have evolved, one thing hasn’t changed: many Assistants are uncomfort-able with the task, or uncertain about getting minutes right. You want to document informa-tion that’s relevant for institutional purposes, and your meeting participants need concise, accurate records. Shelagh can help you with this, and you’ll return to the office prepared to elevate the quality of your minutes as well as your confidence when it comes to this import-ant aspect of your job.

SESSION DESCRIPTIONS | TUESDAY, NOVEMBER 19TH SESSION DESCRIPTIONS | TUESDAY, NOVEMBER 19TH

“ONE OF THE MOST ENJOYABLE EXPERIENCES I HAVE HAD IN REGARDS TO CONFERENCES.

VERY WELL ORGANIZED AND TOOK AWAY MANY THINGS FROM THE TRACK SESSIONS AND

WORKSHOPS. DEFINITELY AN EXPERIENCE FOR ALL LEVELS OF ADMINISTRATION. THANK YOU TO

ALL THE ORGANIZERS FOR DOING SUCH A WONDERFUL JOB!” - SARAH BASSELS, GRANITE CLUB

1716 #APCWEST

NOVEMBER 17 - 19, 2019 | THE SUTTON PLACE HOTEL | REGISTER TODAY AT APCCANADA.COM/VANCOUVER

1:45pm - 2:45pm YOUR STOCK IS RISING: HOW TO EXPAND AND ENHANCE THE VALUE YOU DELIVER CHRISSY SCIVICQUE, PCM,ATD CERTIFIED, CEO, CCS VENTURES LLC

What does it mean to “add value”? How do you know you’re providing value at work? Better yet, how do you expand and enhance the value you deliver? In this session, you’ll learn how to make your “stock” go way up! You’ll explore strate-gies for turning your everyday admin tasks into value-add missions, and you’ll learn why this concept is critically important for career ad-vancement and professional fulfillment.

3:00pm - 4:15pm

SET YOUR GPS FOR SUCCESS WAYNE LEE, PEAK PERFORMANCE EXPERT

These days, if you want to get someplace fast, with no wrong turns, you just program your car’s GPS and follow the commands. You choose a destination, then your GPS calculates the route from where you are to where you want to go and then it guides you to get there. Your brain works the exact same way: Choose where you want to go, and your subconscious takes over from there. Trouble is, your subconscious is also a storage area for habits and beliefs that either keep you on track or throw you off course. If you don’t program it for success, you’ll never reach your destination. Wayne Lee helps you access and harness the power of your GPS for optimal performance at work and at home. This presentation opens your mind to melt away stress and negative interfer-ence. This presentation helps reveal what’s pos-sible when you program your GPS for success. Deeply engaging, always down-to-earth, Wayne Lee delivers life-changing content and an exhilarating, one-of-a kind experience.

11:30am - 12:30pm MANAGING YOUR EXECUTIVE’S BUSY CALENDAR IN OUTLOOK; YOU GOT THIS! JANICE VILACA,EXECUTIVE ASSISTANT,WILFRID LAURIER UNIVERSITY

Managing your Executive’s busy calendar can be overwhelming at time, to say the least. Yet knowing where to find practical tips and tricks in Outlook can be useful for keeping your Exec-utive organized and never wondering where the next meeting is. The key element between your Executive and their calendar is your ability to manage the calendar using the useful tech-niques that Outlook has built in. When your Executive fully gives over the management of their calendar, is when the magic happens. Yet keeping it all within a systematic approach is when you need to understand what Outlook can do for you. Let’s be hands-on with Outlook and look at efficiencies to managing your Ex-ecutives calendar, so they never miss a meeting again!

1:45pm - 2:45pm 10 TIPS FOR IMPROVED WORKPLACE COMMUNICATION PAM PAQUET, CCC, CPS, MED, CHIEF CHANGE OFFICER,PAM PAQUET & ASSOCIATES

When communication fails in the workplace, processes are compromised, and workflow slows or halts. Efficiency relies on clear instructions and directives. Without clarity, both cooperation and collaboration are chal-lenging to achieve, leading directly to decreased productivity and an increased number of issues. This session will focus on 10 tips to improve communication and increase collaboration in the workplace. Participants will be actively in-volved throughout the session ensuring a good comprehension of communication strategies, immediately improving the creation of messag-es that promote understanding.

1:45pm - 2:45pm SERVICE EXCELLENCE - SERVICE THE ROLE, NOT THE PERSON ... THERE IS ADIFFERENCE! JANICE VILACA,EXECUTIVE ASSISTANT,WILFRID LAURIER UNIVERSITY

Let’s do a deep dive into the topic of ‘service excellence’ in the c-suite and leadership in the workplace. These two go hand in hand when ready to climb the corporate Admin ladder. Service Excellence in the workplace can be part of a multitude of online, phone and in-person connections we encounter every day at the of-fice. Whether new to an organization or having years in your administrative role, service excel-lence requires a heightened focus to the level of executive you aspire to support. Offering service excellence to the role and not the person, can be a fine-line and we will dive into this inter-esting area. In this workshop, we will discuss the professional service elements required for supporting a c-level executive. Participants will explore the reasoning behind forming a professional service excellence standard in the workplace, and how this will positively impact your daily interactions.

1:45pm - 2:45pm STAND OUT AND GET NOTICED WITH AN ONLINE PORTFOLIO JULIE PERRINE, CAP-OM, MBTI CERTIFIED, CERTIFIED PRODUCTIVITY PRO, CEO, ALL THINGS ADMIN

Whether you’re job seeking, gainfully employed, striving for the best annual review ever, or trying to make a name for yourself, creating a digital portfolio can enhance your career. Putting your professional portfolio online is a great way to showcase your skills, interests, and abilities. It’s a fabulous tool for building your personal brand, setting yourself apart, and positioning yourself as the “go to” person within your company and profession.

SESSION DESCRIPTIONS | TUESDAY, NOVEMBER 19TH SESSION DESCRIPTIONS | TUESDAY, NOVEMBER 19TH

“WHAT A FANTASTIC FORUM TO BRING TOGETHER ADMINISTRATIVE

PROFESSIONALS. IT IS AMAZING THAT ONE CAN HAVE SO MUCH

FUN AND STILL LEARN SO MUCH!” - MICHELLE MCALPINE,

HAMILTON HEALTH SCIENCES

1918 #APCWEST

NOVEMBER 17 - 19, 2019 | THE SUTTON PLACE HOTEL | REGISTER TODAY AT APCCANADA.COM/VANCOUVER

845 Burrard St, Vancouver, BC V6Z 2K6

For reservations, please call the hotel at 1-888-627-8559 and quote: Administrative Professionals Conference or group code VC191130APC or visit the event website www.apccanada.com/vancouver/location-and-accommodations.html for more information and a direct link to the hotel.

THE SUTTON PLACE HOTEL

BOOK EARLY TO RECEIVE SPECIAL APC WEST DISCOUNTED PRICING. BOOK NOW!

ROOMS SINGLE RATE DOUBLE RATE

STANDARD ROOM $235.00 $269.00

Situated in the heart of downtown Vancouver, the spectacular setting allows guests to experience exceptional service with first-class amenities. Set against a majestic backdrop of mountains and sea, and with the city’s famous shopping, business, arts, and entertainment districts just steps away, guests will experience the perfect blend of luxury and cosmopolitan ambience. With its opulent surroundings, The Sutton Place Hotel Vancouver brings a taste of Europe to one of North America’s most beautiful cities. You can visit the Hotel main website:

www.suttonplace.com/hotels/sutton-place-hotel-vancouver-van

MONDAY, NOVEMBER 18, 2019NETWORKING RECEPTION4:15PM – 5:30PMMix and mingle with fellow APC West attendees,sponsors and speakers at the first APC WestNetworking Reception. Enjoy a glass of wine and hors d’oeuvres while you connect with fellow at-tendees and make some new friends!No charge to attend!

Prices listed above do not include tax. GST (5%) will be added at the time of registrations. Continental breakfast, snack breaks and lunch are included with registration.For General Registration Questions, please contact us at: 1-888-443-6786 or email: registration@apccanada.comFor Group Rate inquiries please contact Shannon Goodwin at sgoodwin@macgregorcom.com

Send Registration Payment by Mail:APC Canada110 Cochrane Drive, Unit 1Markham, Ontario L3R 9S1 Canada

Register Online Todayapccanada.com/vancouver

2019 CONFERENCES PACKAGESEARLY BIRD

June 15 - September 20REGULAR

September 21 onwardIndividual Group 3+ Individual Group 3+

Conference Pass 1 Day(1 symposia day only) $787.50 $724.50 $875 $805

Conference Pass 2 Days(2 symposia days only) $1,435.50 $1,320.66 $1,595 $1,467.40

Conference Pass 3 Days(2 symposia days and 2 workshops) $2,043 $1,879.56 $2,270 $2,088.40

Workshops Only $535.50/ea $492.66/ea $595/ea $547.40/ea

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