Session #62

NSLDS for Financial Partners

Valerie SherrerPam Eliadis

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Agenda• NSLDS Access• Security Enhancements• What’s new• What’s coming• Customer Service Reminders• Reengineering

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NSLDS AccessGen 05-06 - Access To and Use

of NSLDS Information

NSLDS Users must:• Use their access properly • Protect the sensitive data • Not share User IDs and Passwords

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Access Suspension Timeline•April 17, 2007

–NSLDS Access allowed only for•Current school users•ED users•Students and Borrowers

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Access SuspensionWhy the shut down

– Excessive use by lenders raised concerns:•drain on the system resources•legitimate relationship existing?

-Complaints by students/parents about aggressive marketing

-Concerns for congress regarding misuse of privacy data

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Access Suspension Timeline•April 27, 2007

– SAIG removed on-line registration for NSLDS web access

•April 30, 2007– “CAPTCHA” implemented at log on– All 3 identifiers required to look up

student/borrowers:• Social security number• First name• Date of birth

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Access Suspension Timeline•May 2, 2007

– GAs notified of steps to restore access

– Reminded to only access borrowers: •With whom they have an established

relationship•That have “explicitly authorized”

access

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Access Suspension Timeline• May 14, 2007-

– FSA announced help for ISIR comment code #138

– Lenders (except ELT relationships) and Lender Servicers notified of steps to restore access• Emphasized user

must have a relationship with the borrower

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Access Suspension Timeline•June 1

– Released User ID letters that had been held since April 17 for new school users

•June 12– NSLDS Update #4

•A completed and signed consolidation loan application required for access of new borrower

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Access Suspension Timeline•June 26

–Began to restore access for State Agencies

•June 29 –SAIG Web site restored NSLDS online enrollment link

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NSLDS Access Do’s

• Recommend students contact FSAIC at 1-800-4FEDAID

• Recommend students access the NSLDS student site using their PIN

• Report suspected abuse

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NSLDS Access Don’ts

• Don’t provide your User ID and Password to ANYONE

• Don’t ask students to share their PIN

• Don’t make 3rd party calls with student to get data from FSAIC or NSLDS

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Reinstatement Process• GAs/Lenders/Lender Servicers requesting

reinstatement:– Provided Spreadsheet to NSLDS

• Current User IDs and job functions• New User requests and job functions

– Completed paper Applications for new Users until June 29• Obtain appropriate signatures• Forward to SAIG

– Required NSLDS Personnel Approval

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Reinstatement Process• When there are Multiple Lender Ids:

– Organizations must have a PDPA for each LID – Must be signed with a user ID that has a relationship

with that borrower– If organization has a third party service code (7xxxxxx)

access NSLDS with that servicer code

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Resulting Security Measures• CAPTCHA for everyone• Three identifiers to retrieve data• Change in sign up process

through SAIG enrollment

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CAPTCHA• Completely Automated Public Turing Test to

Tell Computers and Humans Apart (CAPTCHA) tool

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Requirement of all three identifiers

• All three identifiers for a student or borrower must be entered

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No Access without all 3

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SAIG Enrollment Changes• Only ONE Primary DPA per

organization• Primary and Secondary DPA allowed

to enroll new users• Primary responsible for monitoring

access and completing annual report• Signature Page

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SAIG Enrollment Changes• SAIG application will include GA and

Lender/Lender Servicer functions• Any time a user changes

responsibility (reason for accessing NSLDS), the Primary DPA must update SAIG

• Reports will assist the PDPA

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SAIG Enrollment Changes• GAs must indicate function

GA or GA ServicerUses NSLDS for Title IV functions only Eligibility for Aid Billing and Collection Enforcing Loan TermsEnrollment Accuracy of Record Default Aversion Default Rates Record Updates Teacher Loan Forgiveness and Loan DischargeCompliance Other ____________________________

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SAIG Enrollment Changes• Lenders/Lender Servicers must

indicate functionLender and Lender/Servicer

Uses NSLDS for Title IV functions only Consolidating Lender Authorized Activity Loan Holder Enrollment Accuracy Deferments Default Rate Other _____________________

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What’s New•Email address change –

nslds@ed.gov

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What’s New•Enrollment management

– Withdrawals reported for Schools that Close, Merge, or become Ineligible

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What’s New•User Guide for Transfer

Student Monitoring on the Web– Updated and available at www.ifap.ed.gov

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What’s New•Fraud Indicator

–Eligibility–Report Fraud on Aid Overpayment Web page

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What’s New•Teacher Loan Forgiveness

and Loan Discharges – Now reported and displayed – Informational icon alerts

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What’s New•Technical Update GA-2007-04•TLF and Loan Discharge data

submittal–Directly on line–Upload via the web

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What’s New• Loan Forgiveness Submittal Page

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What’s New• Loan Discharge File Submittal

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What’s New• Loan Discharge entry on loan

detail page

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What’s New•Teacher Loan Forgiveness Viewed at Borrower Level

Click to see List

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What’s New• Loan Discharge viewed at loan

level – Icon displays on the specific loan

Click Loan Detail

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What’s New•Loan Discharge

– Details show on Loan Detail page

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What’s New•Discharge Code Types

Categories Assigned Code Types Description

HCHurricanes and other natural disasters

HC01 Designated for Hurricanes Rita and Katrina

UR UR01 Unpaid refund dischargesBR BR01 Borrower payment returnsSC SC11 9–11 limited special circumstancesID ID01 Identity theftCB CB01 Co-borrower/partial discharges

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What’s New•New report for schools: School Loan List (SCHLL1)

School Loan List (SCHLL1)

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What’s Coming•Additional On Line Update

Person for TLF/Discharge•SAIG TG Numbers Changing

– Alpha numeric•SAIG Signature Page

– User Statement changed– Keep for audit purposes

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What’s Coming•NSLDS User Letters replaced

with an email notification– To the Primary DPA (make sure SAIG

has the PDPA email address)– New user will call NSLDS Customer

Service and must answer security questions to receive password

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What’s Coming• Enrollment Reporting Late Letter

will be replaced with email – Maintain contact information on ORG List

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What’s Coming•Perkins Loan Reporting

–Requires Perkins Loan data be submitted at an award year level

–Effective July 1, 2008–Technical Update PK-2007-02

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What’s Coming•College Cost Reduction

Access Act (H.R.2669)– Increased Pell Funding–Teacher Education Assistance for College and Higher Education (TEACH) Grant

– Income-Based Repayment–Public Service Loan Forgiveness

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NSLDS Reminders

NEVER Share your NSLDS User ID and Password

Protect the Privacy Act Data in NSLDS

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NSLDS Reminders

•Customer Service Calls to 1 800-999-8219 – Only addresses issues for schools

and data providers – Does not handle student calls – Will not provide student data to

persons who do not have a User ID

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NSLDS Reengineering

• FFEL Data Flows

– Project update

– Community involvement

– Future meetings

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Contact InformationWe appreciate your feedback and

comments. We can be reached at:

• Phone:Valerie Sherrer 202 377-3547• Email:valerie.sherrer@ed.gov