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CDE GLOBAL

03

The CDE Promise

We will provide a world class

service through every stage of

the project and beyond, to ensure

the delivery of projects which

will out-perform our customers’

expectations.

We will continue to work in

partnership with our customers

to ensure their plant continues to

operate at maximum effi ciency

therefore ensuring maximum

profi tability.

Our Core Purpose

Our core purpose is to continue to

exceed customer expectations.

Following installation of your

CDE washing plant the focus

shifts to ensuring optimum plant

performance is maintained.

Our team of dedicated Service

Engineers off er a range of services

to ensure this objective is met.

These range from the availability

of our full range of washing

plant spares ex-stock to a variety

of service and maintenance

packages proven to enhance the

productivity of your washing

plant.

MAXIMUM PERFORMANCE FROM YOUR CDE WASHING PLANT

CDE GLOBALSERVICEMAX™

04 05

Key Services

• Operator Training

• Dedicated CDE Account Manager

• Regular Plant Audits

• Scheduled Service Visits

• Preventative Maintenance Contracts

• Spare Parts

• Laboratory Testing

• Warranty

• Recommended Spares Lists

• Access to ‘MyCDE’ area of the CDE web site Dedicated CDE Account ManagerOur team of dedicated Service Engineers are available to you as and when required to ensure the performance of your CDE washing plant is maintained to the highest possible level.

You will have access to your own CDE Account Manager and this approach ensures a detailed knowledge of your material, your plant and your expectations. All of this combines to ensure a safer, cleaner and more productive processing plant.

Regular Plant AuditsPrevention is better than cure and this is what drives our after sales service. Our extensive knowledge has been developed over decades and hundreds of installations processing many diff erent materials and is enhanced by our unique focus on the Science of Washing.

We will conduct regular inspections of your CDE washing plant and produce detailed reports outlining

1/ Your spare parts requirement2/ Recommended actions for your own

on- site maintenance personnel3/ A tailored Operator Training Plan

All of these work together to maximise on-site health and safety, plant production and maintain the production of the highest quality materials which meet your individual specifi cation requirements.

Operator TrainingKey to the ongoing effi ciency and productivity of your washing plant is fully trained operators with detailed knowledge of the day to day site maintenance requirements which will ensure the safest, cleanest and most productive processing system.

CDE GLOBAL

SERVICEMAX™

ServiceMax™ Key Services

Preventative MaintenanceOur Preventative Maintenance Contracts have been proven to have a dramatic positive impact on plant production levels. This service ensures regular and detailed plant inspections and reports from a senior member of our installation and service team.

There are various levels of service contracts available, the costs of which are annual and dependent on the CDE equipment that you have on site.

Spare PartsOn installation of your CDE washing plant you will receive a full Recommended Spares List (RSL) detailing all of the individual spare parts on your processing plant.

This RSL acts as an ongoing point of reference ensuring effi cient ordering and delivery of the correct spare parts to site, thus minimising plant downtime.

The range of spare parts we off er is extensive:

• EvoWash™ spares• ProGrade™ Screen spares• RotoMax™ & AggMax™ spares• Filter Press Spares• AquaCycle™ Thickener Spares• Conveyor Spares• Warman Pump Spares

This list is not exhaustive and is intended to give an indication of the range of spare parts we off er. Please contact our Spares Team directly for further details.

If you are an existing CDE customer, please refer to your Recommended Spares List as provided on commissioning of your CDE washing plant.

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Service Level Description

Bronze PMI every 6 months or 1300 Operating Hours

Silver PMI every 4 months or 850 Operating Hours

Gold PMI every 3 months or 650 Operating Hours

Platinum Monthly visits for fi rst 6 months, followed by every 3 months (650hrs)

Notes:

PMI - Preventative Maintenance Inspection

CDE GLOBALSERVICEMAX™

CASE STUDYLAFARGE BROOKSBY QUARRY

CASE STUDYJA JACKSON CONTRACTORS

Customer name: Lafarge, Brooksby Quarry

Country:

England

Equipment on site:

180tph sand and gravel washing plant

Following installation of the wash plant Lafarge signed up to one of our ServiceMax™ packages and as a result benefi t from regular site audits carried out by a senior member of our dedicated GB Service Team. These visits have yielded the following results:

• Plant production maximised due to effi cient spares stock holding by Lafarge based on recommendations made by CDE Service Personnel.

• All operators fully trained in the operation and maintenance of all equipment on site ensuring the effi cient operation of the washing plant on a day to day basis.

• Working life of plant items maximised due to the eff ective implementation and monitoring of all recommended maintenance regimes.

• Strong focus on site cleanliness minimising the time required for maintenance and maximising site health and safety.

“The introduction of the performance guarantees on the plant was a critical factor for us in order to ensure that this considerable investment delivered the required results. We were very impressed with CDE’s willingness to work with us on these guarantees. It demonstrated a level of confi dence in their capability that is not the norm in our experience.”Andy Morriss – National Sales Manager, Lafarge UK

“The use of high specifi cation components can be seen throughout the plant. We had some fairly tight guidelines for CDE in terms of what we expected from the plant and in order to achieve this it was essential that we took the quality route. CDE have demonstrated the benefi ts of this approach in relation to product quality and effi ciency and the results being achieved speak for themselves. We were very impressed with the project management approach adopted by CDE.”Will Laycock, Quarry Manager, Lafarge Brooksby

Customer name:

JA Jackson Contractors, Preston

Country:

England

Equipment on site:

120tph Construction and demolition waste recycling plant

JA Jackson signed up to our Platinum ServiceMax™ package following installation of their C&D recycling plant in 2010. This ensures monthly site inspections for the 6 months immediately following commissioning and quarterly visits after this.

Operator training has been key in this instance and the service visits have ensured that all plant operators are fully trained on the operation and maintenance of what is the fi rst washing plant that JA Jacksons have operated.

This has included essential training on the recalibration of individual items of equipment to cope with the variations in feed material that is unavoidable when processing C&D waste.

Implementation of eff ective site maintenance and plant maintenance regimes have also ensured the safest, cleanest and most productive plant is in operation for JA Jackson.

“We expect to be able to achieve zero waste from the plant in a very short time frame. Not only does this tick all the environmental boxes but it also helps us keep our costs to a minimum by eliminating increasingly expensive landfi ll charges.”Andy Duckett, JA Jackson Contractors

“We get involved with the customer during install and commissioning and it is at this stage that operator training begins. This fosters a better understanding of the processes involved and is particularly important on projects where a washing plant is being introduced for the fi rst time.”Ryan Barker – CDE After Sales & Service Manager

Case Study

Customer name:

Severn Trent Water

Country:

England

Equipment on site: Various including our S:Max™ sludge screen, D:Max™ mobile grit washing plant and G:Max™ recycling and recovery system

Our Platinum ServiceMax™ package has allowed Severn Trent to maximise plant effi ciency through the;

• Effi cient stocking of spare parts

• Design of site specifi c plant maintenance regimes

• Extensive training of on site plant operators

Unavoidable variations in the feed material being processed by all of the equipment in operation with Severn Trent Water necessitates an advanced level of plant knowledge is required by operators to ensure its continuing eff ective operation. The Platinum ServiceMax™ package has allowed this to happen.

“Technologies which reduce the amount of operator intervention are key for us. The S:Max™ delivers on this thanks to its capability for continuous, uninterrupted, hassle free operation.”

“The potential for reducing the carbon footprint of the sludge screening process through the introduction of the S:Max™ across our business and among the other major water service companies in the UK is extremely signifi cant.”

Dominic Williams, Digester Fleet Manager, Severn Trent

Water

As a customer of CDE you will be given access to your own dedicated area of the CDE web site.

Access to MyCDE is username and password controlled and this area will contain:

• Recommended Spares Lists

• Previous and Outstanding Quotations

• Operation & Maintenance Manuals

• Service History & facility to book a new Service Visit

• Copies of all plant inspection reports from your CDE Service Team

• Contact details for your CDE Service Team

Case Study My CDE

CASE STUDYSEVERN TRENT WATER

SERVICEMAXDEDICATED MYCDE AREA

CDE GLOBAL

SERVICEMAX™

For further information on our range of products visit www.cdeglobal.com or contact of our sales teams across the globe.

After Sales DeparmentBallyreagh Industrial Estate,Cookstown, County Tyrone,BT80 9DG, Northern IrelandT: +44 (0)28 8676 7406F: +44 (0)28 8676 1414

Global Design HeadquartersBallyreagh Industrial Estate,Cookstown, County Tyrone,BT80 9DG, Northern IrelandT: +44 (0)28 8676 7900F: +44 (0)28 8676 1414

Ore Processing Knowledge Centre

8th Floor, Park Plaza, 71 Park Street,Kolkata 700 016, IndiaT: +91 (0)33 3028 2080F: +91 (0)33 3028 2082

South India Offi ce

DBS House, 26 Cunningham Road,Bangalore - 560052, IndiaT: +91 (0)80 40407201F: +91 (0)80 40509300

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