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Mind in Mid Herts 11 Hatfield Road

St AlbansHerts AL1 3RR

Tel: 01727 865070

web: www.mindinmidherts.org.ukemail: [email protected]

Company limited by guaranteeRegistered in England and Wales

Reg No 04746078

Reg. Charity Number 1101678

Dear Applicant,

Thank you for your interest in the post of Service Manager. This is a vital new role within our organisation.

Please find attached the application pack, which is made up of the following:

Job DescriptionPerson SpecificationGuidance NotesApplication Form Equal Opportunities Monitoring Form

Please complete and return the Application Form and Equal Opportunities Monitoring Form preferably by email to: [email protected]

If sending by post, please address it to:

Tracy MarshallChief Operations OfficerMind in Mid Herts11 Hatfield RoadST ALBANSHerts AL1 3RR

Deadline for applications: Midday Wednesday 28th June 2017

Interview date: Monday 10th July 2017

Due to the high response rate we regret that we cannot reply individually or explain our decision if you have not been successful.

We look forward to receiving your application.

Yours faithfully,

Danielle Simpson

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HR Coordinator

MiMH- Registered Charity Number 1101678 Service Manager/Job Application Pack 2

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JOB DESCRIPTION

Service Manager

Reporting to: Chief Operations Officer Responsible for: To manage and ensure the effective delivery of services throughout Mind in

Mid HertsDuration: 12 monthsHours/Days: 37 hours per week, Monday - Friday, 9.00 am - 5.00 pm Salary: £25,500 to £27,500 depending on experienceLocation: Based at Stevenage Wellbeing Centre, but travel around the 4 centres (inc.

St Albans/ WGC/Hertford) and the county will also be required.

DEADLINE FOR APPLICATIONS: Midday Wednesday 28th June 2017INTERVIEWS TO TAKE PLACE: Monday 10th July 2017

We are Mind in Mid Herts, a leading mental health charity based in Hertfordshire, affiliated to National Mind. With centres in St Albans, Stevenage, Hertford and Welwyn Garden City, we are working to reduce the stigma of mental health diagnosis and we support people with mental health conditions to create a pathway to recovery. We are innovative in creating and increasing access to services to improve wellbeing and to prevent the development of mental health issues. Through education and support we aim to improve people's awareness of how to be proactive in looking after their health and wellbeing. We won’t give up until everyone experiencing a mental health problem gets support and respect.

Mind in Mid Herts (MiMH) is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment and harassment on the grounds of all the ‘protected characteristics’ as identified by the Equality Act 2010. It is MiMH's intention that this job description is a guide to the major areas and duties for which the jobholder is accountable. However, services will change and the jobholder’s obligations might vary and develop, so the job description should be seen as a guide and not as a permanent, definitive and exhaustive statement.


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Purpose of the PostThis is a new senior role within MiMH. The post holder will have extensive responsibilities for the performance and development of services.

The post offers significant opportunities for innovation, development and growth of existing services. The post holder will work closely with the Chief Operations Officer, as part of a Senior Management Team to implement our strategic plan.

The role will include:

Reviewing internal policies, procedures and quality standards to ensure the efficient running of the organisation

Working with the staff, volunteers and our partners to ensure people who use our services are offered the very bests quality 1-1 sessions, telephone and group support

Embedding a recovery orientated approach to all aspects of the role and responsibilities is key. The Recovery approach includes empathy, warmth, acceptance, authenticity, compassion and humanity.

The post holder will need to:

Monitor performance against targets and deliverables for all contracts Be responsible for ensuring all funding monitoring reports are accurate and submitted in a timely

manner. Focus on the individual person not the diagnosis Monitor outcomes and evaluate the service Challenge stigma and provide a training role Work in partnership with those who need support and those who support them Enable and support self-management, promote autonomy and decrease the need for people to rely on

statutory services

Scope

1. To apply systems to process referrals2. To plan client pathways, Personal Recovery Plans and reviews3. To evaluate and monitor services 4. To work in partnership with those who need support and those who support them 5. To enable and support self-management, promote autonomy and decrease the need for people to rely

on statutory services6. To manage change plans including internal and external communications, HR and related technical

issues 7. To attend meetings and training courses as required, including regular review meetings and annual

Performance Management Review meetings with the Chief Operations Officer


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AccountabilityThe post holder will be line-managed by the Chief Operations Officer at our St Albans centre

Key Responsibilities

1. General

Responsibility for your own health and safety at work and for the health and safety of colleagues and visitors.

Flexibility in working hours is required. MiMH does not pay overtime, but time off in lieu (TOIL) may be awarded and given if agreed in advance with the Chief Operations Officer, in line with MiMH’s policy on TOIL.

You must be willing to take your annual leave at times which fit in with the requirements of the job. Leave of more than 2 working days must be booked 6 weeks in advance with the Chief Operations Officer.

To be line managed by the Chief Operations Officer and to work closely with the senior management team but to manage own workload, prioritising tasks and working on own initiative

To work in line with the aims and objectives of Mind in Mid Herts. To maintain up to date knowledge of legislation, national and local policies and issues in relation to

mental health. To ensure that all duties are carried out to the highest standard and in accordance with MiMH quality

standards To carry out every aspect of your duties, at all times, with due regard to MiMH policies and procedures

including the Equality and Diversity statement. To undertake any other duties as may be reasonably determined by the Chief Operations Officer

2. Service, Staff and Resource Management

To recruit and manage service staff and resources to achieve contractual requirements as well as quality and cost performance indicators

To deliver and oversee staff performance, management reviews and supervision systems in line with required competencies

To resolve performance issues among staff and volunteers engaged in services To develop workforce plans including competency frameworks to meet the operational requirements of

the organisation To work with the project officers to ensure a clear route of support is available To oversee assessments and ensure support is consistent across the organisation To manage project officers to assess, plan, implement and evaluate individual user-led support and

recovery plans To plan, monitor and present cases in order to ensure high standards of documentation and

communication regarding outcome decisions To develop support groups to work closely with our team and partners in the community To work with the team to identify progression routes and provide a safe and supported exit for service

users. To establish a supportive and respectful relationship with service users. To support project officers to promote empowerment and choice and to support individuals to identify

their own achievable and realistic goals and agree objectives to aid recovery


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To support all projects where service users identify and overcome fears and within a positive relationship challenge negative self-talk using solution focused techniques.

To organise and facilitate service user forums To support projects where people can access community groups that enable service users to

participate in local community activities and maintain their independence To act as a positive role model showing professional and caring attitudes and behaviour towards other

team members, partners, service users and carers. To ensure Mental Health Awareness training is provided to staff, volunteers and partners. To work in a way that acknowledges the personal, social, cultural and spiritual strengths and needs of

the individual. To ensure the service is fully accessible To involve service users in every aspect of the service To manage and administer the database To support the Chief Operations Officer with administration as required

3. Service Development

To negotiate, develop and implement new, scaled-up or pilot services To create ad hoc reports as requested by the Chief Operations Officer and funders To analyse performance, leading to service changes and improvements, to increase user and funder

outcomes/level of satisfaction/perceived value of the service

Person Specification


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SERVICE MANAGEREssentialCriteria

DesirableCriteria

QualificationsA professional qualification or equivalent degree related to Psychology, Health and/or Social Care *

Clean driving licence and use of a car*

Experience

Experience of working with people with mental health needs both 1-1 and in groups *Creative and flexible approach to working with individuals *Ability to develop good therapeutic relationships with service users *

Ability to deliver short-term task orientated interventions *Knowledge of anxiety and depression and how it may present in primary care *

Ability to work as part of a multi-disciplinary team *.Ability to deal with stressful and difficult situations in a calm manner *Ability to involve service users and carers in all aspects of the work *

To work some unsociable hours *Confident and effective communicator with excellent verbal, written and telephone skills *

Ability to prioritise and manage workload *IT literate *

Additional Requirements


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To carry out, at all times, every aspect of your duties with due regard to MMH policies and procedures including the Equalities statement.

To adhere to MiMH’s Human Resources policies and procedures as outlined in the Staff Handbook and ensuring that each staff member does the same.

To work in line with the aims and objectives of MiMH. To understand the need for confidentiality when dealing with both internal and external information. To understand the importance of conforming to MiMH’s service requirements and service user needs. Flexibility to work outside and/or in excess of standard hours when necessary to achieve required

objectives. Sound knowledge of MiMH’s services and the impact that poor service has on its service users and

reputation. Commitment to adhering to Health and Safety guidelines for safe working. Adherence to legislative requirements. To ensure that all duties are carried out to the highest standard and in accordance with MiMH quality

standards To undertake any other duties as may be reasonably determined by the Chief Operations Officer and

the CEO

BenefitsMiMH has a range of staff benefits, which include:

25 days paid holiday per year, April 1st-March 31st (pro rata for part time staff) Statutory bank and public holidays, A contributory pension scheme Birthday Leave and Wellbeing Day (these are discretionary and depend upon length of service) An Eye-Care scheme, Staff Training and Development Peer Support.

Guidance Notes for Completing the Mind in Mid Herts Job Application Form


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Mind in Mid Herts (MiMH) aims to give all applicants the best possible opportunity to be successful when applying for employment with us. Please read these notes carefully. The application form plays a crucial part of the selection process, and has been designed to enable you to demonstrate to those involved in recruiting for this post why you feel you would be suitable. If you have any further questions about completing our job application form then please call our HR Coordinator, Danielle Simpson, on 01727 865070 or email [email protected]

The MiMH job application form is your main application document. We do not consider CVs as part of the application process.

Please use black font or pen when completing the application form Please answer all the sections, particularly the Additional Information section. We will not consider your

application without this section completed. To check a ‘box’ on the Equal Opportunities Monitoring Form, on a computer, double click the grey box

and then select ‘Checked’ under the ‘Default Value’ section and ‘OK’ at the bottom Please enter your personal details fully and clearly so we can contact you about your application

Education, Training Courses, Present & Previous Employment/Voluntary Work

Please complete these sections as accurately as possible, in chronological order, with most recent first in all sections.

Additional Information: Skills, Abilities, Knowledge and Experience

This is your chance to provide full details of your individual Skills, Abilities, Knowledge and Experience and tell us why you should be considered for the post.

Please read the job description and person specification carefully and think about how your experience, skills and abilities help you to meet the selection criteria for the job.

A strong application form will address each of the criteria in the person specification. You may want to use the criteria as headings in the order they have been listed. It is important that you provide evidence – this can be in the workplace, any voluntary work carried out, your educational background or any personal experience you feel may be relevant to the role and the person specification. Providing evidence that you possess essential requirements, supported by relevant examples, will increase your chances of being selected for the short-list.

Check thoroughly for spelling and grammar; you might find it useful to get someone else to read your statement through for a second opinion

Equal Opportunities Monitoring Form

Mind in Mid Herts (MiMH) is an organisation that values diversity and believes that everyone deserves an equal opportunity. We select staff solely on merit.


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Application Form

Please complete and return your application preferably by email to: [email protected] or by post to Tracy Marshall, Chief Operations Officer, Mind in Mid Herts, 11 Hatfield Road, St Albans, Herts AL1 3RR no later than Midday, Wednesday 28th June 2017. Interviews will take place Monday 10th July 2017

Post Title: Service Manager

Personal Details

Full name:

Address including postcode:

Home Tel: Daytime Tel: Mobile Tel:

Email:

Please note any disability or other medical condition which may require special attention at the interview or in the job.

In the past 2 years, how many sick leave days have you taken in your present employment?

What is your notice period and when can you start?

An enhanced Criminal Records Disclosure and Barring check is required for this post, do you already have one?

Do you hold a current UK driving licence? YES/NO

Do you have access to a car? YES/NO

Do you have any penalty points on your driving license? YES/NO

If ‘YES’, please provide details:MiMH- Registered Charity Number 1101678 Service Manager/Job Application Pack 10

mailto:[email protected]

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Relationships with Current Staff/Volunteers/Trustees

Have you ever previously been employed/ volunteered with or sought employment with Mind in Mid Herts (MiMH)? YES/ NO

If ‘YES’ please give details:

__________________________________________________________________________

Are you related to any current Staff Member, Volunteer or Trustee of MiMH? YES/ NO

If ‘YES’ please give details:

__________________________________________________________________________

Equality Act 2010

Do you have any health conditions which may impair your ability to carry out the duties described on the job description or attend the interview? YES/ NO

If ‘YES’ please give details in order for us to assess whether there are any reasonable adjustments we could make to assist you:

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

Asylum and Immigration Act 1999Do you have permission to work in the UK? YES/ NO

If ‘NO’ please provide details:

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

Prior to commencing employment you will be required to provide evidence that you are entitled to work in the UK.


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Rehabilitation of Offenders Act 1974

All jobs at Mind in Mid Herts require a Disclosure and Barring Service check. The position for which you are applying involves contact with vulnerable adults as defined by the Safeguarding Vulnerable Groups Act 2006. In the event that you receive an offer of employment, an Enhanced Check will be undertaken with the Disclosure and Barring Service. If you do not give your consent for this check to be made, it will not be possible to consider your application further.

Any convictions that appear on the Enhanced DBS Check carried out by Mind in Mid Herts will be treated in strictest confidence and only taken into account in relation to this application.

Please complete the below declaration:

I give my consent for an Enhanced Check to be undertaken with the Disclosure and Barring Service.

Print Name: ________________________________________________________________

Signature: _________________________________________ Date: ___________________

ReferencesTo meet our quality standards, we require 2 full references for all of our vacancies. One of your referees should be your current or most recent employer, if unemployed an organisation you have been involved with, and if you are unable to supply this, please provide the names of academic or professional referees. Referees must not be a relative, close friend or someone sharing your home. We will not contact your present employer without your permission.

Name: Name:

Job Title: Job Title:

Address & Postcode: Address & Postcode:

Email: Email:

Telephone: Telephone:

Relationship: Relationship:


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Education

Please give details of your education and all exams passed.

Date University/College/School Exams passed

Relevant Training Courses

Please give details all training courses.

Date College/Institution/Board

Course, Qualifications, etc.


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Present (most recent) Employment/Voluntary Work

Employer’s name and address:

Position held:

Dates:

Salary:

Brief description of duties:

Previous Employment

Dates Employer Position Held


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Additional Information: Skills, Abilities, Knowledge and Experience

Please indicate clearly using examples the ways in which you meet the requirements of theperson specification. You may draw on skills, abilities and experience gained through work,whether paid or voluntary, any spare time interests or activities and educational background.Please specify your reasons for applying for this vacancy.

Please continue on a separate page if necessary.

Declaration

I declare that all information provided in this document is both truthful and accurate. I understand that employment entered into is subject to documentary evidence of my right to work in the UK, satisfactory references and acquisition of a DBS. I understand that any misrepresentation or omission would result in withdrawal of my application from the recruitment process, the retraction of any provisional offer of employment, or may lead to the termination of any employment with Mind in Mid Herts.

Print Name_____________________________________________________________________________

Signed______________________________________Date______________________________________


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Equal Opportunities Monitoring Form (All questions are optional)

1. Please tell us your Age: 2. Do you consider yourself to have a disability?

Yes No Rather not say

2b. If yes do you have a:

Physical Impairment Sensory Impairment Learning Disability Mental Health Condition (Long Term) Other Health Condition (Long Term)

3. Ethnicity

Asian or Asian British Bangladeshi Indian Pakistani Any Other Asian Background

Black or Black British African Caribbean Any Other Black Background

Mixed White and Asian White and Black African White and Black Caribbean Any Other Mixed Background

White White British White Irish Any Other White Background

Other Ethnic Group ChineseAny Other Ethnic Group

Please state: _____________________________ Rather not say

4. Nationality

Please state: _______________________________

5. Gender

Female Male Rather not say

5b. Gender Reassignment

Do you now, or have you ever considered yourself to betransgender? (tick if yes)

6. Religion or Beliefs

Atheism Agnosticism Buddhism Christianity Hinduism Humanism Islam

Jainism Judaism Sikhism Any Other Religion/Belief

Please state: ____________________________ No Religion or Belief Rather not say

7. Sexual Orientation

Bisexual Gay Man Heterosexual

Lesbian/Gay Woman Other Rather not say

8. Are you currently providing support to a partner, child, relative, friend or neighbour who could not manage without your help or/and support?

Yes No Rather not say


Under 1616-2121-2930-3940-4950-5960-6970-8080+Rather not say

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