service level review - transportation services€¦ · transportation services. service level...

Transportation Services

Service Level ReviewPublic Works Infrastructure Committee Presentation

June 17, 2015

RE:EX12.2u

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Overview

Recommended Service Levels by Program Program Map Service Levels and Service Performance Service Challenges and Opportunities Strategies to Address Issues/Opportunities Priority Actions to Achieve Results

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Program Name 2015 Program Map

Road and Sidewalk Management

Winter Operations

Road and Sidewalk Repairs and Cleaning

Patrols andInvestigations

Inf rastructure Planning, Programming and

Budgeting

Pedestrian & Cycling Inf rastructure and

Programs

Public Realm Improvements and

Programs

Transportation Safety and Operations

Transportation Studies and Investigations

Traf f ic Signal Installation and Maintenance

Transportation Information and Monitoring Systems

Traf f ic Signs and Pavement Markings

Permits and Applications

Parking Permits

Construction Permits

Development Review Applications

Street Events

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Key Service Levels – 2012 - 2015

Service Level Description 2012 2013 2014 2015

Asphalt Pothole RepairApproved

4-30 days90% of the time

Expressway Maintenance- Permanent Cleaning and Permanent Pothole Repairs Approved 6 months

Special Parking Considerations Approved within 4 weeksTraffic Calming and One-Way Streets Approved within 1 yearMost Other Services Approved within 6-9 months

Development Review - Road Closure Approved 6-9 monthsConstruction Permit - Temporary Encroachment

Approved 1-8 weeks,

90% of the time

4-30 days, 90% of the time

18 months

within 6 months

Road and Sidewalk Management

Transportation Safety and Operations

within 2 yearsfrom 4 months to 2 years

Permits and Applications6-9 months

1-8 weeks, 90% of the time

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Performance Measures

20000400006000080000

100000120000140000160000

2008 2009 2010 2011 2012 2013 2014

Total Service Requests Trend: 2014

31% increase in service requests over 2013 96% increase in service requests over 2010

Service Requests are response-based only; does not account for planned work0

0

5000

10000

15000

20000

25000

Jan Mar May Jul Sep Nov

Service Requests by Month

2008

2009

2010

2011

2012

2013

2014

Top 5 Service Requests: Pot Holes (13%) Encroachment Complaint (7%) Road Damage (6%) Traffic Signal Maintenance (5%) Sidewalk Damage (5%)

Road & Sidewalk Management

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Service Challenges & Opportunities

Challenges Enhance and expand walking and cycling networks Advance a Complete Streets approach to balance the needs of all users Ensure an attractive, accessible, sustainable and properly managed public realm Maintain the transportation system in a state of good repair Ensure properly managed infrastructure in the public right-of-way

Opportunities Enhance the public realm through coordinated management of graffiti Improve the urban fabric through the development and application of consistent

standards for the public right-of-way Improve the state of city sidewalks by accelerating repairs Better manage our existing infrastructure through improved asset registries

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Strategies to Address Challenges & Opportunities: Priority Actions Taken or Underway

Strategic Action/Service Objective: Road and Sidewalk Management

Actions Results / ProgressDevelop a Complete Streets guide and Implementation Plan Phase 1 nearing completion.

Evaluate graffiti vandalism removal service and develop a strategy for the future

StART UP Pilot project evaluation – December 2015

Enhance the Orphaned Space Program to maintain plantings in the right-of-way

Increased number of orphaned centre median space maintained.

Update the Snow Removal Plan Multi-Year/Ongoing

Evaluate strategies to accelerate sidewalk repairs 2015: Districts Road Ops to receive $1M each for the next four years for sidewalk repair, potholes, etc. The goal is to reduce the 4 yr- sidewalk repair backlog to 2 years.

Re-evaluate our asset management systems and develop a Divisional strategy

List of transportation assets and attributes developed

Review utility cut maintenance and repair program Toronto Hydro Perm Restoration Pilot project for Don Mills area has started and will carry over to 2015. This pilot has been extended to four years (from two years).

Review of pilot will be undertaken upon completion and assessment will determine additional locations to be considered.

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Strategies to Address Challenges & Opportunities: New Strategies

Strategies Develop new policy and design guidance for street redesign projects Ensure deployment of the street furniture program, particularly the installation of

benches Work with public and private sector partners to expand StART Revisit our pavement management strategy, including exploring new cost-

effective rehabilitation options

Transportation Safety & Operations

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Challenges Reduce injuries and fatalities for users of all modes of travel Mitigate risks and enhance the Division’s response to emergency events Implement cost-effective strategies to mitigate congestion Provide new and innovative services to support mobility for users of all modes

Opportunities Increase pedestrian safety through a series of physical improvements to

intersections Increase safety through application of lower speed limits where applicable Mitigate congestion in the downtown core through targeted enforcement

campaigns Mitigate congestion city-wide through improved coordination of construction and

other lane-closure activities

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Strategic Action/Service Objective: Transportation Safety and Operations

Actions Results / ProgressComplete an Integrated Traffic Safety Study report. On-going. On track.

Increase the safety of intersections and crosswalks by implementing physical modifications at ten locations per year.

9 locations to be delivered in 2014; 4 additional locations to be delivered throughout 2015.

Increase the safety of intersections and crosswalks by implementing citywide standards for pavement markings.

Recommend to add stop bars and crosswalk lines (where appropriate) at all new all-way stop installations rather than just stop bars.

Improve PXO safety by implementing enhancements to 70 PXO devices- increasing beacon sizes, installation of additional side mount beacons and zebra markings.

Ongoing

Research, pilot and evaluate new pedestrian safety tools. Leading Pedestrian Interval guidelines ready for final approval.

Publish an annual report on safety activities and statistics Ongoing updates provided to SDFA.New TAC guidelines will facilitate compliance with recommendations to reduce crossing times where warranted.

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Actions Results / ProgressInitiate the development of new plan for on-street and off-street bikeways

Consultant retained to develop implementation plan

Develop a multi-year Bike Parking Strategy Staff completing draft strategy

Continue to use Intelligent Transportation Systems (ITS) to monitor and manage the City's expressways and major roadways.

Install approximately 80 additional cameras on arterial roads resulting in a broader range on roadway monitoring across the city.

Upgrade an additional 400 leased copper communications lines with wireless systems.

Develop and implement additional courier and truck delivery zones under a curbside management program

Continue to work with CCLA, TPS to monitor and provide acoordinated approach to enforcement.

Work with Police on periodic enforcement blitzes to limit illegal stopping/ standing/ parking on key arterials and in the downtown core

Illegal Lane Occupation: Enforcement blitzes scheduled throughout 2015.

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Actions Results / ProgressDevelop and implement a data collection plan to improve the Division's understanding of traffic patterns and congestion

Work with McMaster University faculty to develop a "big data" strategy to determine how staff can leverage data sources for improved understanding, planning, evaluating and monitoring the transportation system.

Conduct a study of downtown streetcar operations for King Street East and West

Report to PWIC in Fall of 2015

Design and pilot a new wayfinding signage system, in partnership with other City divisions

Final maps and locations now being completed

Develop a Divisional research and innovation program Innovation Working Group formed; consultations with staff conducted in Fall 2014; Innovation Strategy being drafted currently

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Strategies Conduct safety reviews for all road reconstruction projects. Install signs, gates and monitoring cameras at flood-prone locations for faster

flood detection and road closure Review feasibility of allowing 30 km/hr speed limits on local roads. Pilot expansion of "Watch Your Speed" program: evaluating the longer term

effect of speed display boards adjacent to schools Improve delivery of planned bike lanes and multi-use trails Develop a cycling data collection plan Develop a pedestrian data collection plan Continue to support the City's Incident and Emergency Response through the

use of the RESCU system and own internal notification processes. Develop and implement a Traveller Information Strategy to provide useful, timely

information regarding travel conditions and disruptions

Permits & Applications

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Challenges Effectively manage competing demands on the public right-of-way Support and manage the construction and utility permitting process

Opportunities Reduction in congestion through the better coordination and management of

Lane Closures

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Actions Results / ProgressDevelop a strategy to minimize lane closures due to construction and Special Events through changes to coordination, permit timelines, work hours and enforcement.

Established the Road Closures Co-ordination Working Group (Mayor Tory as Chair), along with EC&S, TW, Toronto Police, PWIC Chair, Toronto Hydro, etc, to review the proposed list of special events requiring road closures, identify key conflicts and be positioned to offer conditional approval of events for 2015

Revise guidelines for construction work zones and covered walkways to enhance safety, mobility, and the public realm

Address concerns with long-term occupation of roadways for private construction through a review of permit fees. Report recently submitted to PWIC

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Strategies User Fee Review – Lane Occupancies and Street Events Revise café bylaw, with MLS, to protect the pedestrian clearway Update the City's Access Management Guidelines to minimize the traffic impact

of new driveways on arterial roads

Thank You

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