servant leadership sample - corporatetrainingmaterials.com

Servant Leadership Sample

Corporate Training Materials

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TABLE OF CONTENTS

Preface .................................................................................................................................................... 3

What is Courseware?........................................................................................................................... 3

How Do I Customize My Course?.......................................................................................................... 3

Materials Required .............................................................................................................................. 5

Maximizing Your Training Power ......................................................................................................... 5

Icebreakers.............................................................................................................................................. 7

Icebreaker: Find the Leader ................................................................................................................. 8

Instructor Guide Sample .......................................................................................................................... 9

Module Two: What is Servant Leadership? ............................................................................................ 10

A Desire to Serve ............................................................................................................................... 10

Share the Power ................................................................................................................................ 11

Putting Others First ........................................................................................................................... 12

Helping Employees Grow ................................................................................................................... 13

Practical Illustration .......................................................................................................................... 14

Module Two: Review Questions ......................................................................................................... 15

Appendix ............................................................................................................................................... 18

Quick Reference Sheets ......................................................................................................................... 19

Certificate of Completion ...................................................................................................................... 22

PowerPoint Sample ............................................................................................................................... 24

Full Table of Contents ............................................................................................................................ 29

Preface

What is Courseware?

Welcome to Corporate Training Materials, a completely new training

experience!

Our courseware packages offer you top-quality training materials that

are customizable, user-friendly, educational, and fun. We provide your

materials, materials for the student, PowerPoint slides, and a take-

home reference sheet for the student. You simply need to prepare and

train!

Best of all, our courseware packages are created in Microsoft Office and can be opened using any

version of Word and PowerPoint. (Most other word processing and presentation programs support

these formats, too.) This means that you can customize the content, add your logo, change the color

scheme, and easily print and e-mail training materials.

How Do I Customize My Course?

Customizing your course is easy. To edit text, just click and type as you would with any document. This is

particularly convenient if you want to add customized statistics for your region, special examples for

your participants’ industry, or additional information. You can, of course, also use all of your word

processor’s other features, including text formatting and editing tools (such as cutting and pasting).

To remove modules, simply select the text and press Delete on your keyboard. Then, navigate to the

Table of Contents, right-click, and click Update Field. You may see a dialog box; if so, click “Update entire

table” and press OK.

(You will also want to perform this step if you add modules or move them around.)

If you want to change the way text looks, you can format any piece of text any way you want. However,

to make it easy, we have used styles so that you can update all the text at once.

If you are using Word 97 to 2003, start by clicking the Format menu followed by Styles and Formatting.

In Word 2007 and 2010 under the Home tab, right-click on your chosen style and click Modify. That will

then produce the Modify Style options window where you can set your preferred style options.

For example, if we wanted to change our Heading 1 style, used for Module Titles, this is what we would

do:

Now, we can change our formatting and it will apply to all the headings in the document.

For more information on making Word work for you, please refer to Word 2007 or 2010 Essentials by

Corporate Training Materials.

Materials Required

All of our courses use flip chart paper and markers extensively. (If you prefer, you can use a whiteboard

or chalkboard instead.)

We recommend that each participant have a copy of the Training Manual, and that you review each

module before training to ensure you have any special materials required. Worksheets are included

within the Appendix of the Instructor Guide and the participant’s Training Manual, and can be

reproduced and used where indicated. If you would like to save paper, these worksheets are easily

transferrable to a flip chart paper format, instead of having individual worksheets.

We recommend these additional materials for all workshops:

• Laptop with projector, for PowerPoint slides

• Quick Reference Sheets for students to take home

• Timer or watch (separate from your laptop)

• Masking tape

• Blank paper

Maximizing Your Training Power

We have just one more thing for you before you get started. Our company is built for trainers, by

trainers, so we thought we would share some of our tips with you, to help you create an engaging,

unforgettable experience for your participants.

• Make it customized. By tailoring each course to your participants, you will find that your results

will increase a thousand-fold.

o Use examples, case studies, and stories that are relevant to the group.

o Identify whether your participants are strangers or whether they work together. Tailor

your approach appropriately.

o Different people learn in different ways, so use different types of activities to balance it

all out. (For example, some people learn by reading, while others learn by talking about

it, while still others need a hands-on approach. For more information, we suggest

Experiential Learning by David Kolb.)

• Make it fun and interactive. Most people do not enjoy sitting and listening to someone else talk

for hours at a time. Make use of the tips in this book and your own experience to keep your

participants engaged. Mix up the activities to include individual work, small group work, large

group discussions, and mini-lectures.

• Make it relevant. Participants are much more receptive to learning if they understand why they

are learning it and how they can apply it in their daily lives. Most importantly, they want to

know how it will benefit them and make their lives easier. Take every opportunity to tie what

you are teaching back to real life.

• Keep an open mind. Many trainers find that they learn something each time they teach a

workshop. If you go into a training session with that attitude, you will find that there can be an

amazing two-way flow of information between the trainer and trainees. Enjoy it, learn from it,

and make the most of it in your workshops.

And now, time for the training!

Icebreakers

Each course is provided with a wide range of interactive Icebreakers. The trainer can utilize an

Icebreaker to help facilitate the beginning of the course, as it helps “break the ice” with the

participants. If the participants are new to each other, an icebreaker is a great way to introduce

everyone to each other. If the participants all know each other it can still help loosen up the

room and begin the training session on a positive note. Below you will see one of the

icebreakers that can be utilized from the Icebreakers folder.

Icebreaker: Find the Leader

PURPOSE

To help participants get to know each other.

MATERIALS REQUIRED

Enough chairs for all participants minus one, arranged in a circle.

ACTIVITY

Identify the person in the group whose birthday is closest to today’s date. Identify that person as Spot

and ask them to leave the room. Then, have the remaining participants choose a leader from the circle.

Explain that when Spot returns to the room, they will have three guesses to name the leader. The

group’s job is to ensure that their leader stays a secret. Bring Spot back to the room and give him/her

three chances to identify the leader. If they succeed, the leader will become the new Spot. If they fail,

they will stay as Spot for another round.

TIPS

1. This activity works best with a group of 10-20 participants.

2. No one should be Spot for more than three rounds.

DEBRIEFING POINTS

3. How did you keep the leader a secret?

4. How did Spot guess the leader?

5. How difficult was it to be Spot?

6. How difficult was it to be the leader?

7. What can we take away from this exercise?

Instructor Guide Sample

On the following pages is a sample module from our Instructor Guide. It provides the instructor

with a copy of the material and a Lesson Plans box.

The key benefit for the trainer is the Lesson Plan box. It provides a standardized set of tools to

assist the instructor train that particular lesson. The Lesson Plan box gives an estimated time to

complete the lesson, any materials that are needed for the lesson, recommended activities, and

additional points to assist in delivering the lessons such as Stories to Share and Delivery Tips.

Module Two: What is Servant Leadership?

Servant leadership is a business philosophy that emphasizes that a leader,

be it a manager or supervisor, focuses on the growth and development of

their employees and promotes employee success. By doing so, the leader

succeeds when their employees do. In a business team, servant leadership

can not only help employees achieve and grow, but it can also benefit their

leaders and the company as a whole.

A Desire to Serve

It is a leader’s responsibility to guide their followers. To become a

better leader, it’s not enough just to take the wheel and steer –

you must also be willing to serve your followers and assist them

on their own journey. A servant leader should have a desire to

serve their employees, which means getting to know them on a

personal level, and supporting them through challenging times.

Take the time to assist in their growth and help them work toward

achieving their goals. Don’t be afraid to give of yourself in the

processes and become part of their evolvement.

Estimated Time 8 minutes

Topic Objective Review the meaning of a desire to serve.

Topic Summary A Desire to Serve

Discuss the meaning of serving others.

Materials Required Flipboard/Dry erase board, markers

Planning Checklist None

When you become a leader, success is all

about growing others.

Jack Welch

Recommended Activity

Discuss what it means to have a desire to serve. Offer terms and definitions

for anyone unfamiliar. Ask the group to give their opinions about what

servant leadership means. Write some of their answers on the board.

Stories to Share Share any personal, relevant stories.

Delivery Tips Encourage everyone to participate.

Review Questions Why should a servant leader want to serve their employees?

Share the Power

A leader often has a sense of power and superiority. A servant leader does

not reserve this power for themselves; they learn to share it with their team.

Employees under a servant leader share that sense of empowerment, and are

secure in their place on the team, and in their own abilities. Sharing the

power allows employees to feel that their contributions matter and their input

is valued.

Share the power by:

• Delegating

• Asking employee opinions

• Working together on challenges or projects

• Taking a census, when possible


Topic Objective Review the meaning of sharing the power.

Topic Summary Knowing to Share the Power

Discuss what it means to share the power with your employees.




Discuss what it means to share the power. Ask the group if they think

sharing the power is more or less like a leader. Why or why not? Write

some of their answers on the board.



Review Questions Why is it important for leaders to share the power?

Putting Others First

One of the main principles of servant leadership is the act of putting other’s

needs ahead of your own. As a leader, we can sometimes think in the ‘ME’

mentality, and focus on our own agenda and needs, but in servant leadership,

the leader focuses on the current needs and wants of their employees, and help

them become successful. A leader should strive to develop relationships and

even friendships with their employees and deliver feedback when necessary.

They must be able to set their own ego aside and realize that without their team

of employees, no one can be successful.


Topic Objective Review the importance of putting other people first.

Topic Summary Putting Others First

Discuss how a servant leader can put their employees before themselves.




Discuss what it means to put others first and how that idea contrasts with

typical leadership. How does putting others first make us a better leader?

Write some of the answers on the board.



Review Questions How can a leader work to put their employees first?

Helping Employees Grow

Once again, as a leader, we can focus on our own goals, responsibilities and

even our own challenges. But as a servant leader, the needs of the employee

should come first, and the main goal should be to help them succeed and

grow within the company. A good leader knows that a chain is only as strong

as its weakest link, so everyone benefits when every employee is encouraged,

mentored and motivated. Sometimes, this may mean you’ll have to share in

successes as well as failures, but every goal set and achieved together is

another stepping stone for the employee and helps them work toward their ultimate target.

Help employees grow by:

• Encourage goals

• Give feedback when necessary

• Listen to their questions and requests

• Offer help but don’t complete things for them


Topic Objective Review ways of helping employees grow at their job.

Topic Summary Helping Employees Grow

Discuss how it is beneficial for leaders to help their employees grow.




Discuss why it is important to help our employees grow and how that can

affect us as leaders. How does helping our employees grow make us a better

leader? Write some of their answers on the board.



Review Questions Why does employee growth affect leadership?

Practical Illustration

Brandon and Amy are both managers in their department. They recently had a meeting

with administration regarding the adaptation of servant leadership in the departments.

“I’m not sure I know what that means,” said Amy.

Brandon told her it starts with wanting to serve the team, like their employees.

“Meaning we should put their needs first?” said Amy.

“Something like that,” Brandon answered.

Amy and Brandon discussed ways they would learn to focus on their employees more, such as knowing

when to let employees help with decisions and when to step in to help them with a challenge. They

both started to realize that servant leadership is about focusing on the employee and helping them

succeed – which in turn will help them succeed. Together, Brandon and Amy began to make a plan for

each of their departments that would begin to allow employees to make goals and allow leadership to

help with them, as well as create guidelines for employees to begin working with their managers on

major projects.


Topic Objective Outline the What is Servant Leadership? Practical Illustration.

Topic Summary Practical Illustration

Discuss the meaning of servant leadership.

Materials Required None


Recommended Activity Discuss the outcome of the Practical Illustration. What would Amy and

Brandon need to do to adapt servant leadership?



Review Questions How did Amy and Brandon describe servant leadership?

© Corporate Training Material www.corporatetrainingmaterials.com

Module Two: Review Questions

1.) What is one way a leader can serve their employee?

a) Offer to help with their challenges

b) Offer to transfer them to another department

c) Give them a paid day off

d) Give them a raise

Servant leadership focuses on the desire to serve the employee. Leaders can help serve their

employees by offering their help and assistance with the employee’s challenges or problems.

2.) Servant leaders must have the ______ to serve their employees?

a) Obligation

b) Desire

c) Responsibility

d) Indifference

Servant leadership is based on the desire for a leader to serve their employees. If the leader

does not have the desire, but instead feels as though they are obligated or forced to care, they

will not be successful.

3.) When a leader shares the power, it can make the employees feel what?

a) Ignored

b) Valued

c) Pressured

d) Overworked

When a leader is able to share the power with their employees, it can make the employees feel

more empowered and valued in their job. It makes the employees feel as though they are part

of the team.

4.) What is one way a leader can share the power?

a) Give more time off

b) Offer Incentives

c) Deliver constructive criticism

d) Delegate tasks

One way a leader can share the power with their employees is to delegate tasks for them to

complete. It shows the leader has trust in their abilities and that they can take part in the work.

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5.) A leader should focus on the ________ of their employees.

a) Productivity

b) Absences

c) Goals

d) Complaints

One part of being a servant leader is focusing on the employee’s goals and challenges. By

focusing on the employee’s goals, the leader shows they are able to put their employees first

and put their needs first.

6.) A leader should strive to develop what with their employees?

a) Personal relationships

b) Productivity goals

c) Discipline policy

d) Communication rules

In order to put their employees first, a leader should strive to develop personal relationships

with their employees. A leader should make themselves familiar with their team and know their

goals, hopes and ambitions.

7.) Why should a leader help their employees grow?

a) It makes them look good

b) It benefits the whole team

c) It causes employees to be more competitive

d) It is part of their job requirement

When a leader encourages their employees and help them grow, they become more confident

and successful. When employees work better, they work better together, which benefits the

entire team.

8.) What is one way a leader can help their employees grow?

a) Transfer them to another department

b) Give feedback

c) Give them more time off work

d) Micromanage the team

A servant leader should want to help their employees grow in their job. One way a leader can

do this is to give helpful feedback to the employee, both positive and negative, so the employee

can learn from any mistake and build confidence from their achievements.



9.) Servant leadership focuses on the growth and development of ____________.

a) The company

b) The manager

c) Employees

d) The public

Servant leadership is a business philosophy that emphasizes that a leader, be it a manager or

supervisor, focuses on the growth and development of their employees and promotes employee

success

10.) It is a leader’s responsibility to guide their ________ on the right path.

a) Business

b) Followers

c) Product

d) Company

It is a leader’s responsibility to guide their followers on the right path.



Appendix

During the facilitation of a lesson, Worksheets may be utilized to help present the material. If a

lesson calls for a Worksheet it will be listed in the Lesson Plan box under Materials Required.

The trainer can then utilize the Appendix of either the Instructor Guide or the participant’s

Training Manual for the corresponding material and then provide it to the participants.



Quick Reference Sheets

Below is an example of our Quick Reference Sheets. They are used to provide the participants

with a quick way to reference the material after the course has been completed. They can be

customized by the trainer to provide the material deemed the most important. They are a way

the participants can look back and reference the material at a later date.

They are also very useful as a take-away from the workshop when branded. When a participant

leaves with a Quick Reference Sheet it provides a great way to promote future business.



Certificate of Completion

Every course comes with a Certificate of Completion where the participants can be recognized

for completing the course. It provides a record of their attendance and to be recognized for

their participation in the workshop.



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PowerPoint Sample

Below you will find the PowerPoint sample. The slides are based on, and created from, the

Instructor Guide. PowerPoint slides are a great tool to use during the facilitation of the

material; they help to focus on the important points of information presented during the

training.



Full Table of Contents

Preface .................................................................................................................................................... 1

What is Courseware?........................................................................................................................... 1

How Do I Customize My Course?.......................................................................................................... 1

Materials Required .............................................................................................................................. 3

Maximizing Your Training Power ......................................................................................................... 3

Module One: Getting Started .................................................................................................................. 5

Housekeeping Items ............................................................................................................................ 5

The Parking Lot ................................................................................................................................... 6

Workshop Objectives ........................................................................................................................... 6

Action Plans and Evaluation Forms ...................................................................................................... 7

Action Plan .......................................................................................................................................... 8

Evaluation Form .................................................................................................................................. 9

Pre-Assignment ................................................................................................................................. 10

Pre-Test ............................................................................................................................................... 1

Pre-Test Answers ................................................................................................................................. 1

Module Two: What is Servant Leadership? .............................................................................................. 6

A Desire to Serve ................................................................................................................................. 6

Share the Power .................................................................................................................................. 7

Putting Others First ............................................................................................................................. 8

Helping Employees Grow ..................................................................................................................... 9


Module Two: Review Questions ........................................................................................................... 1

Module Three: Leadership Practices ........................................................................................................ 4

Democratic Leadership Style ................................................................................................................ 4

Laissez-Faire Style ............................................................................................................................... 5



Leading by Example ............................................................................................................................. 6

Path-Goal Theory ................................................................................................................................ 7

Practical Illustration ............................................................................................................................ 8

Module Three: Review Questions ......................................................................................................... 9

Module Four: Share the Power .............................................................................................................. 12

Being Empathetic .............................................................................................................................. 12

Learn to Delegate .............................................................................................................................. 13

Their Success is Your Success ............................................................................................................. 14

Know When to Step In ....................................................................................................................... 15


Module Four: Review Questions......................................................................................................... 17

Module Five: Characteristics of a Servant Leader ................................................................................... 20

Listening Skills ................................................................................................................................... 20

Persuasive Powers ............................................................................................................................. 21

Recognizes Opportunities .................................................................................................................. 22

Relates to Employees......................................................................................................................... 23


Module Five: Review Questions ......................................................................................................... 25

Module Six: Barriers to Servant Leadership ............................................................................................ 28

Excessive Criticism ............................................................................................................................. 28

Doing Everything Yourself .................................................................................................................. 29

Sitting on the Sidelines ...................................................................................................................... 30

Demanding from Employees .............................................................................................................. 31


Module Six: Review Questions ........................................................................................................... 33

Module Seven: Building a Team Community .......................................................................................... 36



Identify the Group Needs ................................................................................................................... 36

Complement Member Skills ............................................................................................................... 37

Create Group Goals ........................................................................................................................... 38

Encourage Communication ................................................................................................................ 39


Module Seven: Review Questions ...................................................................................................... 42

Module Eight: Be a Motivator ................................................................................................................ 45

Make it Challenging .......................................................................................................................... 45

Provide Resources ............................................................................................................................. 46

Ask for Employee Input ...................................................................................................................... 47

Offer Incentives ................................................................................................................................. 48


Module Eight: Review Questions........................................................................................................ 50

Module Nine: Be a Mentor .................................................................................................................... 53

Establish Goals .................................................................................................................................. 53

Know When to Praise or Criticize ....................................................................................................... 54

Create a Supportive Environment ...................................................................................................... 55

Create an Open-Door Policy ............................................................................................................... 56


Module Nine: Review Questions ........................................................................................................ 58

Module Ten: Training Future Leaders .................................................................................................... 61

Offer Guidance and Advice ................................................................................................................ 61

Identify Their Skill Sets ....................................................................................................................... 62

Methods of Feedback ........................................................................................................................ 63

Establish Long Term Goals ................................................................................................................. 64




Module Ten: Review Questions .......................................................................................................... 66

Module Eleven: Self-Reflection .............................................................................................................. 69

Keep a Journal ................................................................................................................................... 69

Identify Your Strengths and Weaknesses ........................................................................................... 70

Identify Your Needs ........................................................................................................................... 71

Creating Your Own Goals ................................................................................................................... 72


Module Eleven: Review Questions ..................................................................................................... 74

Module Twelve: Wrapping Up ............................................................................................................... 77

Words from the Wise......................................................................................................................... 77

Review of Parking Lot ........................................................................................................................ 77

Lessons Learned ................................................................................................................................ 78

Completion of Action Plans and Evaluations ...................................................................................... 78

Appendix ............................................................................................................................................... 79

Worksheet 1 ...................................................................................................................................... 79

Worksheet 2 ...................................................................................................................................... 80

Worksheet 3 ...................................................................................................................................... 81

Worksheet 4 ...................................................................................................................................... 82

Worksheet 5 ...................................................................................................................................... 83

Worksheet 6 ...................................................................................................................................... 84

Worksheet 7 ...................................................................................................................................... 85

Worksheet 8 ...................................................................................................................................... 86

Worksheet 9 ...................................................................................................................................... 87

Worksheet 10 .................................................................................................................................... 88

Worksheet 11 .................................................................................................................................... 89

Worksheet 12 .................................................................................................................................... 90



Worksheet 13 .................................................................................................................................... 91

Worksheet 14 .................................................................................................................................... 92

Worksheet 15 .................................................................................................................................... 93

Worksheet 16 .................................................................................................................................... 94

Worksheet 17 .................................................................................................................................... 95

Worksheet 18 .................................................................................................................................... 96

Worksheet 19 .................................................................................................................................... 97

Worksheet 20 .................................................................................................................................... 98

Worksheet 21 .................................................................................................................................... 99

Worksheet 22 .................................................................................................................................. 100

Worksheet 23 .................................................................................................................................. 101

Worksheet 24 .................................................................................................................................. 102

Worksheet 25 .................................................................................................................................. 103

Post-Assessment ............................................................................................................................. 104

Post-Assessment Answers................................................................................................................ 108

Recommended Reading List ............................................................................................................. 113


servant leadership sample - corporatetrainingmaterials.com

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