servant leadership - guest lecture presentation by samuel a. bakutana at mubs on 09.03.2013

SERVANT LEADERSHIP

Samuel A. BakutanaAuthor, Motivational Speaker, Leadership DeveloperNational Coordinator, Delta Communities UgandaP.O. Box 12844, Kampala. Tel: +256782163416

Makerere University Business SchoolTuesday, April 09, 2013

The Marketplace: The School Of Reality

Life After Campus Tests:• The scope of your

knowledge base,• The abundance of your

practical skills,• The wealth of your values

and principles,• The strength of your

people skills, etc

©2013 Samuel A. Bakutana

You need great intelligence to sail through the marketplace

with great success.

• One aspect of marketplace intelligence is the art and heart of leadership

• Unfortunately, most courses teach you management but not leadership.

• As a result, we have good managers who are bad leaders.

You need to learn to be a good leader.


…marketplace intelligence…

Good MANAGERS

- Do things right- Maintain the Status quo

- Plan for Short-term- Care about the Means

- Are Builders- Solve Problems

Good MANAGERS

- Do things right- Maintain the Status quo

- Plan for Short-term- Care about the Means

- Are Builders- Solve Problems

Good LEADERS

- Do the right thing- Initiate Change- Plan Long-term- Focus on the End- Are architects

- Inspire & motivate

Good LEADERS

- Do the right thing- Initiate Change- Plan Long-term- Focus on the End- Are architects

- Inspire & motivate


…In brief… MANAGERS establish

and implement procedures to ensure smooth functioning.

LEADERS look to the future and chart the course for the organization.

You need to make a journey from just

being a MANAGER to being a great LEADER.


Prepared for Service

• In a university, we’re prepared to serve.

• In the marketplace, if you fail to serve diligently, you will be outsmarted.

• The employer pays for a service.• Service is the highest form of

education we are supposed to acquire in school.

• When we get something different, we go out as half baked professionals.


The concept of a “servant”

In this age, people treasure:• fame, • climbing the corporate

ladder, • being promoted to a

managerial position,• outcompeting everyone, • getting a big job with a fat

salary, etc.©2013 Samuel A. Bakutana

Myths about Servanthood

• Being a helpless slave, • Being a dependent

beggar,• Doing donkey work for

others,• Being an ordinary person

with no dignity,• Having no choice or

freedom, etc.©2013 Samuel A. Bakutana

• is not a skill; it’s an attitude.

• is not self humiliation; it’s humility.

• is not losing freedom to choose; it’s gaining a license to serve.

Everyone is supposed to serve everyone else.

But being a Servant…


Servant leadership

• It is having a heart of service and going ahead to contribute to development.

• It is having an attitude of wanting to make others SMILE.

Have a mind-set of wanting to be a source of

solutions for others.©2013 Samuel A. Bakutana

As such, servant leaders:

1. Know that they are servants first2. Are good stewards of resources3. Are scapegoats: willing to sacrifice

self-interests for the sake of others4. Are sensitive: listen to others’

opinions5. Are motivated by a deep desire to help

others6. Do not fight for positions, but impact7. Understand the difference between

ambition and greed!©2013 Samuel A. Bakutana

Today’s Leadership Problem:

…leaders with a head, but no heart.©2013 Samuel A. Bakutana

“During the past three decades, roughly 90% of

sub-Saharan African leaders have behaved despotically, governed poorly, eliminated their

people’s human and civil rights, initiated or

exacerbated existing civil conflicts, decelerated per capital economic growth, and proved corrupt.”

- Robert I. Rotberge,President, World Peace

Forum

Head: Information. Heart: Transformation.


All qualities that make a leader outstanding are issues of the heart: integrity, stewardship,

compassion, consistency, etc.Service overflows from a transformed

heart. When you Serve, you Lead.

Leadership Thoughts

• As a man thinketh, so he is.

• Refer to the introduction of my book “Leadership Worth the Name” especially the first part about thoughts…

What we think about leadership and service influences how we lead

and serve.

So what do you think about LEADERSHIP?

Traits or Positions?

Functional or Titular?

Leadership is ACTION, not POSITION.


…to LEAD

• Leadership is influence through service.

Not everyone shall be famous, but everyone can be great because

everyone can serve.

• Greatness is a result of excellent service.


Great SERVICE is ImpossibleWithout Great CHARACTER

“95% of all leadership failures in the last century

were failures of character.” -Gen. Norman S.

Character is Self Leadership.©2013 Samuel A. Bakutana

Great Character, Great Service…

“Leadership will destroy a man whose

character is not prepared for it.”

– Edward Burke

Your CV can take you to a place where your

character cannot maintain you.©2013 Samuel A. Bakutana

Questions of Service

Servant leaders ask themselves a number of questions to help them

serve better:


1 – Do I Need a Title to Serve?

• You don’t need a title to be a leader.

Illustrations:• Girl who saved my life when those

with titles looked on from a distance!

• The Chai Mama who is trusted even when she is not part of the administration

You simply need to be a person of INFLUENCE.


2 - In What Ways Can I Serve?

• There are many ways of killing a rat…!


…similarly…• There are many ways to bring about change in daily life

• Serving others is not only through being in a position/office.

• Someone with a heart of service thinks of many different ways to serve others and make many lives better.


… Ask yourself…

Use my gifts to make lives

better

Do something new for society

Do the same thing differently

Pay fees for an orphaned child

Write an educative article in the newspaper

Live a role model lifestyle

Write a proposal to bring good water to my

village

Give my best at my workplace

Speak to a group of youths about business Improve my

skills to give more to society

Refuse to give or receive a

bribe

Mentor a young person to be responsible

In what ways can I serve?


3 - How can I BE better to SERVE better?

You can’t give what you don’t have.

• People with a heart of service always yearn to be better so as to serve better

• They read books, watch educative DVDs, attend personal development seminars, etc.©2013 Samuel A. Bakutana

Becoming Better: The 7 Deadly Statements Every Leader Should Avoid

1. “Do As A Say, Not As I Do” (Walk the talk)

2. “What Will People Say?” (Do the right thing)

3. “I Am More Important Than You” (Be humble)

4. “Address Me By My Title” (Focus on action)


5. “Do Not Surpass Me” (Develop others)

6. “I Will Deal With You” (Deal with the problem)7. “Nobody Knows” (Embrace Integrity)


Becoming Better: The 7 Deadly Statements Every Leader Should Avoid

So to Lead through Service:

1. Walk The Talk2. Do The Right Thing3. Be Humble4. Focus On Action5. Develop Others6. Deal With The

Problem7. Embrace Integrity


4 - How can I be PRODUCTIVE in my Service?

• Once you’ve settled the issue of influencing through service, the icing to put on the cake is being PRODUCTIVE

• Do not confuse activity with productivity


To be productive, have a deliberate

strategy

The BAKUTANA

Model of Productivity


The BAKUTANA

Model of Productivity

Bakutanaize Yourself

Remember: YOU CAN BE

WHATEVER YOU WANT

TO BE

TO SUM IT UP:

1. You don’t need a title to lead; just serve…

2. There are many ways in which you can serve

3. Be better to serve better

4. Ensure your service is producing results.


Samuel A. BakutanaAuthor, Motivational

Speaker and Leadership Developer

National Coordinator, Delta Communities Uganda

+256782163416; [email protected]

Thank You For Listening!


servant leadership - guest lecture presentation by samuel a. bakutana at mubs on 09.03.2013

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