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MANAGERS IN PUBLIC TRANSPORT DIPLOMA PROGRAMME

2019 EDITION

BRUSSELS 18-20 OCTOBER 2019

LISBON 24-26 JUNE 2019

HONG KONG 8-10 APRIL 2019

3 TRAINING MODULES

+ E-LEARNING

SERIES

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The graduation ceremony will take place at the UITP

International Bus Conference

ADVANCING TALENT IN PUBLIC TRANSPORT

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Who is it for?

● High-potential managers with daily responsibilities in administration, operation or maintenance

● Professionals looking to have a broader and interna-tional insight into the sector or who are new in public transport

● Applicants are persons eager to learn from others and share their knowledge and experience

● Staff from public transport operators, authorities and the industry

March-April Introductory e-learning session

8-10 April 2019 Module 1 in Hong Kong

May-June E-learning sessions with experts

24-26 June 2019 Module 2 in Lisbon

July-September E-learning sessions with experts

18-20 Oct 2019 Module 3 in Brussels

Until November E-learning sessions with experts

► The Diploma Programme for Managers in Public Transport is an expert-level yearlong course composed of three modules in three different countries. It includes additional online sessions (e-learning) organised between the classroom modules and an urban mobility lab.

“ A very complete overview of the current and future trends explained in a clear, comprehensive and pragmatic way. Highlighting advantages and disadvantages for one mode or solution compared to its alternative(s). ” Eric Vanderelst, MIVB-STIB

Programme Structure

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A top level methodology

● Expert trainers with extensive experience in public transport management and operations from differ-ent regions of the world

● 3 interactive classroom modules with sharing of theory and practice

● Case Study Teaching with cases from Harvard Busi-ness Publishing: inspiring case studies based on real public transport facts and situations and developed by world leading universities like the Harvard Uni-versity

● Dynamic workshops organised in small groups on practical case studies

● Local host sessions and site visits with focus on innovation in each city: presentations by local op-erators and authorities, discovery of network, visit of control rooms, depot and maintenance centres

● E-learning series with experts for each field

● Urban Mobility Lab: A group project on public transport and sustainable urban mobility to apply your learnings on a practical case study

Reach your objectives

● Broaden your knowledge and understanding of global mobility issues

● Gain an insight into the main challenges facing the sector

● Analyse and discuss the latest trends and develop-ments in the sector with experienced public trans-port experts and professionals

● Develop your international network of professionals

● Facilitate exchange of experience with your peers

To ensure a fruitful exchange, the number of trainees is limited to 30 persons.

PREVIOUS COURSES INCLUDE PARTICIPANTS FROM: STIB BRUSSELS – KEOLIS – WIENER LINIEN – RUTER OSLO – JR EAST – MTR HONG KONG – FGC – TPG GENEVA – ARRIVA – TFGM MANCHESTER – CENTRO BIRMINGHAM – MOVIA COPENHAGEN – ALSTOM – CARPOSTAL/POSTAUTO – RTA DUBAI – BVG BERLIN – DPP PRAGUE – CITY OF JOHANNESBURG – TRANSPOLE LILLE – RATP – FNM MILANO – HTM DEN HAAG – HSL HELSINKI – ATV VERONA – MTA NEW YORK – PLANET PROJECTS LAGOS – SYSTRA – TRANSPORT INFRASTRUCTURE IRELAND – METRO MEXICO – STM MONTREAL – İETT ISTANBUL – DVB DRESDEN – MTM TORINO – GVB AMSTERDAM – SHARJAH TRANSPORT – TMB BARCELONA – STADTWERKE MÜNCHEN – TPF FREIBURG – SBB SWITZERLAND – TL LAUSANNE – DOT ABU DHABI – RIGA SATIKSME – EMT VALENCIA – CRTM MADRID – METRO DO PORTO – TRANSLINK BELFAST – DE LIJN – YARRATRAMS – BKV BUDAPEST – ATM MILANO – BANGKOK METRO – HVV HAMBURG – DUBLIN BUS – SOLARIS – LTA SINGAPORE – SSB STUTTGART – RURA RWANDA – MALMÖ SKANETRAFIKEN – SHENZHEN METRO – SYDNEY METRO – OSLO VOGNSELSKAP – SASA BOLZANO - CARS TAXI DUBAI - MINISTRY OF TRANSPORT SINGAPORE –LUXEMBOURG MINISTRY – FERROCARRIL METROPOLITA DE BARCELONA – RATP DEV – SOCIEDADE DE TRANSPORTES COLECTIVOS DO PORTO – WESTERN CAPE GOVERNMENT – PTA RIYADH – VBL LUZERN – DPB BRATISLAVA – INIT – KNORR BREMSE – MRT CORP. KUALA LUMPUR

“ A great opportunity to connect with peers on an international level, learn about the mobility characteristics of other cities and exchange knowledge with UITP experts in workshops and interactive tutorials. ” (Caroline Haseke, RATP Dev Transdev Asia)

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MONDAY | 08.04

Setting the scene: mobility trends and impact on public transportCurrent societal trends - Implications for urban mobil-ity in terms of demand, car usage, electrification, auto-mation and combined mobility - The indispensability of public transport: Economy - Environment and Energy use - Space/congestion - Social inclusion

Delivering sustainable development through public transportCorporate Social Responsibility, the three pillars and limits to growth - Sustainable futures: the challenges ahead – What business case: organisational develop-ment, resource use and cost-effectiveness, competi-tive advantage - Examples of achievements worldwide

Integrated policies for sustainable urban mobility in cities Public transport and land use planning - Car traffic, access restrictions, parking management, road user charging - Demand management & travel behaviour - Integrated urban mobility plans

Funding and financing public transport The funding mix - Operating and investment expendi-tures - Revenue strategy and fare management - Ear-marked taxes, charges and levies - Financing public transport: mechanisms & actors - Public private part-nerships

Workshops

Networking reception

TUESDAY | 09.04

Regulatory frameworks and relations between operators and authoritiesOverview of organisational forms in (local) public transport: deregulation, liberalisation, privatisation and types of regimes – The role of competition and right of initiative - Levels of decision-making, share of compe-tences between operators and authorities – Compet-itive tendering and line bundles - Types of contractual agreements, sharing of risks, incentives - Globalisation and impact on the public transport sector

Workshops and Urban Mobility Lab

WEDNESDAY | 10.04

Local host session and site visit

Policy & Planning, Regulation, FundingModule 1

UITP reserves the right to make amendments to the programme or any related activity

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HONG KONG 8-10 APRIL 2019

MTR Operation Control Centre in Hong Kong

LISBON 24-26 JUNE 2019

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MONDAY | 24.06

Innovation in the bus sectorBus network planning - Bus architecture (low floor, modularity, design, etc.) - The fuel choice (reduction of emissions, lower energy consumption) - Benefits for operators and customers - Electric buses and latest developments - New bus systems: Bus Rapid Transit, guided systems

Innovation in light rail systemsLight rail renaissance: new and revamped systems - Key success factors of light rail and the question of cost - New trends and latest developments

BRT VS LRT: Advantages and drawbacksCapacity - Design & operation philosophy - Urban in-tegration/regeneration - Quality/ride comfort - Envi-ronmental impact - Political engineering/deliverability - Costs

Workshops and Urban Mobility Lab

Networking reception

TUESDAY | 25.06

Automation and innovation in metropolitan railwaysSystem typology - Control-demand & CBTC - Grades of automation - Technology - Benefits for operators and customers - Implementation strategies - Plat-form-train interface

Security in public transport

Security v. safety - Threats: From graffiti to terrorism - The 3 pillars of security: Procedures, Technologies, Personnel - Security risk assessment - Best practice: security measures

New mobility services, Shared transport, Mobility as a Service (MaaS) and integra-tion with public transportNew mobility trends & mobility services (Car-sharing, Bike sharing, Taxi, Ride-sharing, Pooling, etc.) - Bene-fits of combined mobility - Impacts of shared mobility - Public transport as the integrator of mobility services - MaaS - Autonomous vehicles

WEDNESDAY | 26.06

Workshops

Local host session and site visit

Public Transport Modes and Modal Choice: Bus, Rail, LRT & New Mobility Services

Module 2

UITP reserves the right to make amendments to the programme or any related activity

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“ The course attracts participants with a wide range of expertise from different countries. This diversityand possibility to hear how things are done differently elsewhere is very inspiring.”Vojta Vlcek, Arriva

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BRUSSELS 18-20 OCTOBER 2019

FRIDAY | 18.10

Corporate management and business strategiesFrom a production to a service industry: changing cul-ture - From traditional functional structures to ser-vice-oriented structures - Quality and performance management - How to translate a corporate strategy into operational terms

Human resources management Human resources in public transport: what does it mean? - Customer-orientation of staff - Current de-bates: recruitment, motivation, training, reward, diver-sity, absenteeism, performance management, etc.

Workshops and Urban Mobility Lab

Networking reception

SATURDAY | 19.10

Marketing and communicationSuccessful marketing strategies and approaches - Rev-enue management - Customer centricity - Branding and image - Innovative Communications tools - Prod-uct development

Electronic ticketingThe technology - Advantages and disadvantages - Open/closed systems, check-in/out and implications - Trends (NFC, EMV, ID-based ticketing) - Exploitation of data and big data

Travel informationMeeting travel information needs - Different types of users, services and information - From collective to in-dividual travel information - Travel information design

SUNDAY | 20.10

Local host session and site visit

The graduation ceremony will take place at the UITP International Bus Conference

Customer-oriented ManagementModule 3

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UITP reserves the right to make amendments to the programme or any related activity

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STIB fully electric bus in Brussels

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E-LEARNING SERIES

An e-learning series in the form of virtual classrooms is organised to complement each module: one introduc-tory session before the first module and several addi-tional virtual classroom sessions throughout the course (including pre-defined and customised topics).

These additional sessions allow to gain more knowledge and to ensure a closer link between participants and with UITP between the modules.

Each e-learning sesssion will be conducted by a differ-ent mobility expert who will address best practice cases and the most innovative topics matching the interests of participants.

Topics of the e-learning series can include:● Best practice on Strategic Urban Mobility Planning

● Best practice on Bus Rapid Transit (BRT) imple-mentation

● Exploitation of data to increase efficiency

● Autonomous vehicles & connectivity: technology, regulation, impacts

● Mobility as a Service (MaaS): Concept and practice

● Best practice on Contract management, quality management & use of incentives

● Electric buses

● Ride sourcing/TNC & transport on demand

E-learning series to complement your knowledge

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Join our urban mobility lab URBAN MOBILITY

LABThe Urban Mobility Lab provides a unique opportunity to reflect on the key transport challenges and oppor-tunities of a fictional city case. Composed of different stages throughout the course, it allows participants to:

● Conduct a comprehensive analysis of the transport problems of a city today

● Develop in small groups a (mini) Urban Mobility Action Plan

● Think through its implementation and the design of

a service contract.

This exercise requires from participants to reflect on the different transport policy approaches, consider the right stakeholder mix, identify concrete activities and anticipate results and feasibility.

International Association of Public Transport (UITP)Rue Sainte-Marie 6, B-1080 Brussels | Belgium | Tel +32 (0)2 433 31 54 | info@uitp.org | www.uitp.org

© UITP - All rights reserved

Adrien Moulin | Manager UITP Centre for Training

trainings@uitp.org | +32 2 663 66 57 www.uitp.org/training

CONTACT US

Interested?Participation fees (3 modules + e-learning series)

Until 08/01/19 After 08/01/19

Member 4,290€ 4,990€

Non-member - 5,990€

VAT not applicable for this programme

Registration deadline► 15 MARCH 2019

Find more information and register online: www.uitp.org/managerstraining-2019