Kahler HotelRochester, Minnesota

September 22–23, 2008

Mayo CliniC ConferenCe on

SySteMS engineering & operationS reSearCh in health Care

Mayo CliniC ConferenCe on

SySteMS engineering & operationS reSearCh in health Care

KEY TOPICSThis course will focus on four key areas of systems engineering and operations research applications in health care:• SimulationModeling• PatientAccessManagement• SurgicalSuiteManagement• MedicalDecisionMaking

KEY TOPICSThis course will focus on four key areas of systems engineering and operations research applications in health care:• SimulationModeling• PatientAccessManagement• SurgicalSuiteManagement• MedicalDecisionMaking

MayoSchoolofContinuingMedicalEducation

Mayo School of Continuing Medical Education in cooperation with Mayo Continuing Nursing Education.

DISCONTINUED DISCONTINUED DISCONTINUED DISCONTINUED

COURSE DESCRIPTIONThe primary goal for this conference is to demonstrate use of systems engineer-ing and operations research methods to achieve meaningful improvements to the effectiveness of health care practices.

OurconferenceonSystemsEngineering&OperationsResearchinHealthCarewillbeanoutstandingeventprovidingsubstantialvalue to our colleagues. Increasing demand for new knowledge and skills, adoption of new standards to improve patient outcomes, and translation of cutting edge research into effective patient care require that health care professionals enhance their current understanding and knowledge of system engineering and operations research methods. We intend to provide participants with awarenessandbasicknowledgeofthesemethods and their potential application in improving health care operations.

COURSE LEARNING OBJECTIVESUpon conclusion of this program, participantsshouldbeableto:

• Comparethemajorsystemsengineeringandoperationsresearch(SE/OR)methods.

• IdentifytheappropriateSE/ORmethod(s)to apply to specific health care operations problems.

• IncorporateSE/ORmethodsintoclinicalandoperationalproblemsolving.

• Describethecapabilitiesofsimulationmodels.

• Identifyproblemsinhealthcareoperationsthatcouldbeaddressedwithasimulation model.

• Interprettheresultsofacost-effectivenessanalysis.

• AssessbottlenecksinsurgicalpatientflowusingSE/ORmethods.

• AnalyzesurgicalsuiteschedulingefficiencyusingSE/ORmethods.

• Describethecapabilitiesofforecastingmodels.

• EvaluatetheperformanceofpatientaccessstrategiesusingSE/ORmethods.

AttendanceatthisMayocoursedoesnot indicate nor guarantee competence or proficiency in the performance of any procedureswhichmaybediscussedortaught in this course.

INTENDED AUDIENCEThe target audience for this conference includes physicians, administrators and managers, allied health providers, health care systems engineers, operations research professionals,andSE/ORacademics.

CREDIT

CollegeofMedicine,MayoClinic,isaccreditedbytheAccreditationCouncilforContinuingMedicalEducationtoprovidecontinuing medical education for physicians.

CollegeofMedicine,MayoClinic,designatesthis educational activity for a maximum of 12.5 AMA PRA Category 1 CreditsTM. Physiciansshouldonlyclaimcreditcommensurate with the extent of their participation in the activity.

Other Health Care Professionals Acertificateofattendancewillbeprovidedto other health care professionals.

EDUCATIONAL GRANTSAtthetimeofthisprinting,acompletelisting of commercial supporters was not available.

DATE AND LOCATIONThecoursewillbeheldSeptember22-23,2008 at the Kahler Hotel in the Heritage Ballroom,Rochester,Minnesota.

TRAVELTravel arrangements are the sole responsibilityoftheindividualregistrant.

PARKINGParkingisavailableinhotel,city,andMayopatient/visitorramps.Thecostforparkingis not included in the registration fee.

REGISTRATIONTo register online, visit http://www.mayo.edu/cme/seor, or complete the attached registrationformandreturnbymailorfax. The registration fee includes tuition, comprehensivecoursesyllabus,continentalbreakfasts,breakrefreshments,reception,andtour.AlthoughitisnotMayoSchoolofCMEpolicytolimitthenumberofregistrants for a course, conference room facilities may necessitate closing of enrollment; therefore, early registration is advised.

SOCIAL PROGRAMSReception – September 22, 2008 Attendeesandtheirguest(s)arecordiallyinvitedtojointhecoursefacultyfortheconference reception at the Kahler Hotel. Pre-registrationisrequested.

LODGING ACCOMMODATIONSGuestroomshavebeenreservedforattendees and their guests with special course rates at each of the following downtown Rochester hotels. In order to receive the special rate, reservations must be made before the room block is filled or before August 31, 2008, whichever comes first.Reservationswillbetakenfollowingthisdatebasedonspaceandrateavailability.Pleaseidentifyyourselfasaparticipantofthe Conference on Systems Engineering & Operations Research in Health Care when making your reservation.

Hilton Garden Inn($105single/double) 225SouthBroadway 800-445-8667or507-285-1234

Kahler Grand Hotel ($92single/double) 20SecondAvenueSW 800-533-1655or507-282-2581

Radisson Plaza Hotel ($106single/double) 150SouthBroadway 800-333-3333or507-281-8000

Rochester Marriott Hotel ($145single/double) 101FirstAvenueSW 877-623-7775or507-280-6000

CANCELLATION POLICYIf you cancel your participation in this course, your registration fee, less a $75 administrativefee,willberefundedwhenwrittennotificationisreceivedbyMayoSchoolofCMEbeforeSeptember8th,2008(fax#:507-284-0532).Norefundswillbemade after the Conference on Systems Engineering & Operations Research in Health Care.

MayoSchoolofCMEreservestherighttocancel or postpone any course due to unforeseen circumstances. In the unlikely eventMayoSchoolofCMEmustcancelorpostponethiscourse,MayoSchoolofCMEwillrefundtheregistrationfee,butisnot

responsibleforanyrelatedcosts,charges,orexpenses to participants, including fees assessedbyairline/travel/lodgingagencies.

POSTER SESSION

Overview:AspartoftheConference on Systems Engineering & Operations Research in Health Care, a poster session for presentation of original research dedicated to the field of health systems engineering and operations research applied to health carewillbeheld.Anyprojectsthatpertainto the training and practice of Systems Engineering & Operations Research are welcome. They may include guidelines, randomizedtrials,outcomestudies,practiceinnovations,ordescriptiveanalyses.PosterswillbechosenfromallabstractsreceivedbytheJuly15th,2008submissiondeadline.

Abstract Eligibility:Originalabstractsthateitherhaveorhavenotbeenpresentedatothermeetingswillbeconsidered.Abstractsareeligibleiftheyhavebeenpublished;abstractsbaseduponfullpapersthathavebeenpublishedarealsoeligible.

Number of Entries:Aparticipantmaybetheprimaryauthoronnomorethantwoabstracts;however,heorshemaybeacontributingauthoronanynumberofabstracts.

Deadline:AbstractsubmissiondeadlineisJuly 15th, 2008.

Notification of Results:AllprimaryauthorswillbenotifiedbyAugust 1st, 2008, if their submissionhasbeenselectedforthepostersession, and details regarding poster set-up will follow.

Printing of Abstracts:Abstractschosenforpresentationwillbeprintedinthecoursesyllabus.

Submission:Submityourabstractonlineat:http://www.mayo.edu/cme/seor

Inquiries: For further information, contact Jennifer Ferguson via email at seor@mayo.edu.

Course DirectorsMark J. Hayward, M.S. John B. Osborn, M.Sc. Jeanne M. Huddleston, M.D.

Mayo FacultyHari J. Balasubramanian, Ph.D.Douglas L. Berninger, M.S.Brian A. Crum, M.D. Todd R. Huschka, M.S. Mark Liebow, M.D. Victor M. Montori, M.D. Bradley J. Narr, M.D.

Guest Faculty Oguzhan Alagoz, Ph.D. UniversityofWisconsin-Madison Madison,Wisconsin

Michael W. Carter, Ph.D. University of Toronto

Brian T. Denton, Ph.D. NorthCarolinaStateUniversity

Franklin Dexter, M.D., Ph.D. University of Iowa

John Fowler, Ph.D. ArizonaStateUniversity

Linda Green, Ph.D. ColumbiaUniversity

Diwakar Gupta, Ph.D. UniversityofMinnesota

Gordon B. Hazen, Ph.D. NorthwesternUniversity

Karen M. Kuntz, Sc.D. UniversityofMinnesota

Mark Lawley, Ph.D. PurdueUniversity

David Meltzer, M.D., Ph.D. UniversityofChicago

Stephen Roberts, Ph.D. NorthCarolinaStateUniversity

FACULTY

September 22, 2008

8:00 a.m. Registration & Continental Breakfast

9:00 a.m. Welcome & Opening Remarks

Mark J. Hayward, M.S. John B. Osborn, M.Sc.

Simulation

9:30a.m. Evaluating Screening Alternatives Through Discrete-Event Simulation Stephen Roberts, Ph.D.

10:00 a.m. Using Markov Decision Processes (MDP) to Optimize Breast Biopsy Decision Making Oguzhan Alagoz, Ph.D.

10:30a.m. Break

10:45 a.m. Simulation of Mass Immunization Clinic: Application & Lessons Learned Douglas L. Berninger, M.S.

11:15 a.m. Applications of Simulation Modeling in Health Care John Fowler, Ph.D.

11:45 a.m. Break

11:50 a.m. Panel Discussion

12:30p.m. Lunch

Patient Access

1:30p.m. Reducing Delays for Medical Appointments while Increasing Physician Utilization Linda Green, Ph.D.

2:00 p.m. Sequential Scheduling for Outpatient Clinics: Models, Algorithms, and Results Mark Lawley, Ph.D.

2:30p.m. Break

2:45 p.m. Adaptive Appointment Systems Design Diwakar Gupta, Ph.D.

3:15p.m. How Should We Design Primary Care Physician Panels? Hari J. Balasubramanian, Ph.D.

3:45p.m. Break

3:50p.m. Panel Discussion

4:30p.m. Facility Tours

5:00 p.m. Reception

September 23, 2008

7:30a.m. Continental Breakfast

8:15 a.m. Opening Remarks & Poster Awards

Surgical Suite Management

8:30a.m. Empirical Assessment of Strategies to Reduce Patient and Surgeon Waiting from Scheduled Start Times

Franklin Dexter, M.D., Ph.D.

9:00 a.m. Applied Simulation Modeling to Plan Operating Room Utilization Todd R. Huschka, M.S.

9:30a.m. Break

9:45 a.m. Systems Engineering-Based Models of Surgery Delivery Systems Brian T. Denton, Ph.D.

10:15 a.m. A Case Study of a Simulation-Based Decision Support Tool for Surgical Scheduling Michael W. Carter, Ph.D.

10:45 a.m. Break

10:50 a.m. Panel Discussion

11:30a.m. Lunch

Medical Decision Making 12:30p.m. Empathic Decision Making in

Chronic Conditions – Experimenting With Choice at the Point of Care Victor M. Montori, M.D.

1:00 p.m. Value of Information Calculations to Inform Prioritize Clinical Research Investments David Meltzer, M.D., Ph.D.

1:30p.m. Break

1:45 p.m. Using Comparative Modeling to Inform Health Policy Karen M. Kuntz, Sc.D.

2:15 p.m. Life Goals: A Challenge for Quality Measurement in Medical Decision Making Gordon B. Hazen, Ph.D.

2:45 p.m. Break

2:50 p.m. Panel Discussion

3:30p.m. Concluding Remarks Mark J. Hayward, M.S. John B. Osborn, M.Sc.

COURSE PROGRAM

Mayo Clinic Conference on Systems Engineering & Operations Research in Health CareSeptember 22–23, 2008

REGISTRATION FORM 2008R376

Mail or FAX form with payment to:Mayo School of Continuing Medical Education Phone 800-323-2688 or 507-284-2509Plummer 2-60 FAX 507-284-0532200 First Street SW E-mail cme@mayo.eduRochester, MN 55905 Web site www.mayo.edu/cme

Register online at www.mayo.edu/cme/seor

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Monday, September 22, 2008 - Reception, Kahler Hotel Participant ______ Yes, attending ______ Not attending Guest ______ Yes, attending ______ Not attending

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