seminar on the ticfmb web-based e-levy systeme-franking 10 deloitte ta’s computer system ta user...

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Seminar on the TICFMBWeb-Based E-Levy System

Travel Industry Compensation Fund Management Board (TICFMB)

25 June 2018


Web-based E-Levy System

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What’s in it for me?


Rundown

1. Background

2. Workings of E-Levy System & functionality

3. Technical requirements

4. TA Operation Flow

5. Q&A

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Background

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Customer

Current Operating Environment

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ConvenienceOne-stop shop

Increased effectiveness and efficiency

Traditional businessQuality, secure service,

consumer protection

Online business


E-Levy System – Objectives

1. Facilitate outbound online business

2. Make payment of levy more convenient

3. Improve operational productivity

4. Enhance service quality

5. Strengthen audit trail

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Workings of E-Levy System & functionality

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What is E-Levy?

E-Levy is a web-based system, which will enable travel agents to

• make levy payments• reload their e-levy accounts• apply for refund of levies paid

outbound travellers to• check levy payment status and hence, protection

under the TICF


E-Franking

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E-Franking API

TA’s Computer System

TA User

E-Levy System

TA User

Normal Situation

Contingency

Overview


E-Franking

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TA User

E-Levy System

TA User

Normal Situation

Contingency

• Amount of outbound fare received

• Receipt number

• Full name of payer/traveller, or name of company/corporation

• Departure date

• Last 4 digits of contact phone number

Information required for E-Franking


E-Franking

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TA User

E-Levy System

TA User

Normal Situation

Contingency

• Levy stamp

• Levy collection number

• Levy information (for API only)

• Levy stamps in ZIP file

Information returned


E-Reload

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TA User E-Levy System TIC/TIA

1. Submit reload request(with proof of payment)

2. Notify TIC/TIA for approval

3. TIC/TIA approval, increase levy balance if

approved

4. Notify TA of approval result


E-Refund

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Type of refunds

Voided receipt with levy stamp issued by E-Levy System New receipt with levy

stamp issued by E-Levy System

1. Transfer to New Tour

2. Wrong Input

Voided receipt with levy stamp issued by E-Levy System

No new receipt or new receipt without levy

stamp issued by E-Levy System

3. Cancellation of Tour

4. Others

Eligible for applying refund of levy amount


E-Refund

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TA User(Maker-checker required for TA with more than

one branch)

E-Levy System TIC/TIA

1. Submit refund request2. Notify TIC/TIA for

approval

3. TIC/TIA approval, increase levy balance if

approved

4. Notify TA of approval result

2. Submit Supporting Documents for Type 3 & Type 4 Refunds


Traveller Enquiry

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With computer

With mobile device

• Open the URL included in the levy stamp

• Type in the levy collection number and last 4 digits of contact phone number

• Scan the QR code with scanning app• Type in the last 4 digits of contact

phone number


Traveller Enquiry

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Information returned for the enquiry


Sample E-Levy Stamp

7 cm

2 cm


Some Salient Features

1. Response time for e-franking is less than 4 seconds under peak loading.

2. Calculation of levy amount may be rounded up to the nearest $0.01

3. Email notification on reload/refund request status, low account balance, and maximum levy amount reached can be provided.

4. For E-Franking API, optional additional security measures including IP address restriction and two-way SSL are provided.

5. User may download the transaction records from the system to prepare their own report.

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Technical requirements

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Client workstation requirements

1. Browsers running on Windows OS or Mac OS X or mobile devices platforms (recent versions)

• Internet Explorer

• Google Chrome

• Mozilla Firefox

• Safari

2. Screen with at least 1024 x 768 resolution

3. Browser cookies must be enabled for identification of user session

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TA Operation Flow

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Register a TA Account & User Admin Account

Login as TA User Admin

Create TA User Accounts

Setup Various System Settings

Generate API KeyAPI Integration? Yes

Login as TA Accounting User

First Time E-Reload

• TA Accounting Supervisor• TA Accounting User• TA Operational User

• Alerts / Email Notifications• Receipt Number Format• Levy Stamp Defaults

TA Operation Flow (First Time)

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Admin User(s)

Accounting User(s)/ Accounting Supervisor(s)


Login as TA Operational User E-Frank

Login as TA Accounting User /

Accounting Supervisor

E-Refund

Export Data

Login as TA User Admin User Management

Reset Password

Check Account Balance

Modify Various System Settings

E-Reload

TA Operation Flow (Routine)

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Admin User(s)

Accounting User(s)/ Accounting Supervisor(s)

Operational User(s)


Q&A

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