J A N U A R Y 2 0 1 5

Kelly Schlupp

Tourism and Hospitality Management

Goals and Aspirations

Kelly Schlupp has challenged herself to always set goals and dreams. Since she already started with the Walt Disney Company, she hopes to secure her Senior Internship with the company in their Marketing or Event Management Department. She hopes to work her way up in the Walt Disney Company from an intern to a full time position in Management. Since Kelly has never had the chance to travel outside of the United States, she aspires to travel around the world to learn about different cultures and experiences.

A Brief History Kelly Schlupp is currently a senior at Temple University, studying Tourism and Hospitality Management, and minoring in General Business. She is a determined and conscientious young professional who resides in Quakertown, Pennsylvania. Growing up being the daughter of an entrepreneur, she has learned how hard work and dedication pays off. She has learned how to set herself apart from others and always challenge herself to exceed expectations. Throughout her time at Temple University, she has gained an incredible amount of experience in the Tourism and Hospitality field. She has interned with the Spirit of Philadelphia in their Marketing and Sales department, learned about event management through Stephen Starr Events, and had the experience of a lifetime with the Walt Disney Company. Kelly is currently working at Stephen Starr Events, as an event server, as well as continuing her experience with the Spirit of Philadelphia as a Ticket booth agent.

The Walt Disney World Resort As a merchandise cast member at the Walt Disney World Resort, Kelly was responsible for creating memories, illustrating Disney’s world-class customer service, and handling merchandise transactions.

Kelly was able to interact with thousands of guests each day and learn about the importance of quality guest service and creating special memories for every guest. Since she worked on Main Street USA in the Magic Kingdom, Kelly learned about leadership, efficiency, and working in a fast paced environment. Additionally, Kelly learned about the importance of company culture and managing a large corporation. This experience has helped Kelly become one step closer to her goal of working full time for The Walt Disney Company.

KELLY SCHLUPP SPRING 2015 ISSUE

The Spirit of Philadelphia

Stephen Starr Events

As an intern in the Sales and Marketing Department, Kelly was responsible for updating all social media sites, filing contracts, phone calls for clients, client boat tours, and assisting with event management. At the Spirit of Philadelphia, Kelly finally realized she had a passion for marketing. She learned how to create flyers for marketing purposes, as well as creating innovative ideas to boost their social media sites. Kelly received hands on experience when it came to all marketing material. She was in charge of posting updates as well as responding to clients through promotional sites. She learned about their advertising strategies and attended weekly meetings for future marketing plans. With this position, Kelly also gained valuable sales experience in selling such a unique venue. She learned how the key to sales is listening to your clients to know how to respond. This experience has enhanced Kelly’s professional development in the Tourism and Hospitality field.

As a server for Stephen Starr events, Kelly assists in multiple events on a weekly basis. She caters weddings, company parties, award dinners, and birthday parties. During events, Kelly is responsible for set up and break down, food and beverage service, and safety of all guests. Through this experience Kelly has learned the importance of time and leadership skills. She has learned how to quickly solve a problem in an efficient and professional manner. Additionally, Kelly has learned how to follow event diagrams for set up purposes. She has learned how to pre set dinner and glassware for all types of events. Kelly has also been in charge of shadowing VIP. With this role she is to ensure that the VIP group is receiving the best customer service and is attended to at all times. This experience has taught Kelly about time management and how to run a successful event.