Self Service

Center Answer your questions here

The Daily Herald

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Table of Contents

Contents Register your Account ................................................................................................................................... 2

File a Vacation Hold ...................................................................................................................................... 4

File a Complaint ............................................................................................................................................ 6

Report a Missed Delivery .............................................................................................................................. 7

Moving? Update your address ...................................................................................................................... 8

View Payments ............................................................................................................................................ 10

Gift a Subscription ....................................................................................................................................... 11

Renew your subscription ............................................................................................................................ 13

Update billing info ....................................................................................................................................... 14

Update your Account .................................................................................................................................. 15

Start a Subscription ..................................................................................................................................... 16

Accessing your digital account .................................................................................................................... 18

Print with Digital Subscription: ............................................................................................................... 18

Digital-Only Subscription: ....................................................................................................................... 19

Update Billing and Password- Important!........................................................................................... 20

Still have questions? ................................................................................................................................... 21

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Register your Account 1. Go to HeraldNet.com/SubscriberCenter.

2. Look for the “Access your account” box and click on “Get started”.

3. From here you will be brought to the Self Service Center.

4. On the right- there will be a “Registration” option.

5. Make sure the “I AM a Subscriber” option is selected.

6. Enter your account number, last name, email address, and create a password.

7. Once your account information has been entered click the “Create Account” button.

Enter your

information

here

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8. You will be sent a registration confirmation email upon registration.

9. After creating your account, you will enter into the Self Service Center- where you can manage

your vacation holds, renew your subscription, change your address when you move, and more!

After your

account

information

has been

entered-

Click here

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File a Vacation Hold 1. To file a vacation, hold on your paper select the “Vacations” option in your login page- here you

can add vacations, see any current, pending, or past vacation holds.

2. To enter your vacation date, select the “Add Vacation” option and you will be brought to a page

where you can enter the begin date and return date for your vacation and select the vacation

type which fits your needs.

3. Once your dates have been selected- click the “Save Changes” option.

Enter vacation

dates and select

vacation type here

Click here when

you are finished

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4. You will receive an email confirmation when your vacation choice is complete.

5. After saving your changes you will be brought back to the Vacation’s page where you can review

your current, pending, and past vacations.

6. To return back to the main login page click the “Subscriptions” button.

Click here

to return

to the

login

page

6

File a Complaint 1. To file a complaint, select the “Complaint?” option in your login page- here you can file a

complaint, see pending complaints, and see complaints you have filed online in the past.

2. To file a complaint- click the “File a Complaint” button.

3. Select your complaint category in the drop down menu and add any additional comments- when

finished click “Submit Complaint”.

4. You will receive an email confirmation of your complaint once it has been filed.

5. After submitting your complaint, you will be taken back to “Complaint” page where you can

review pending or past complaints.

6. To return back to the main login page click the “Subscriptions” button.

Click here to file

a complaint

Click here

to return

to the

login page

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Report a Missed Delivery 1. To report a missed delivery, select the “Missed Delivery” option on the login page- here you can

file any missed delivery and see past missed deliveries.

2. To file a missed delivery, select the “File New Missed Delivery” option.

3. Select the missed delivery category in the drop down menu, the date that your copy was missed

on, and add any additional comments- when finished click “File Missed Delivery”.

4. You will receive an email confirmation of your missed delivery once it has been filed.

5. After submitting your complaint you will be taken back to “Missed Delivery” page where you can

review pending or past missed deliveries.

6. To return back to the main login page click the “Subscriptions” button.

Click here

to return

to the

login page

Click here

to file a

new missed

delivery

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Moving? Update your address 1. To report a move select the “Moving” option on the login page- here you can file any missed

delivery and see past missed deliveries.

2. To enter your move, select the “Enter New Move” option.

3. Enter in the new address you are moving to and select the “Continue” option.

4. You will receive an email confirmation of your address change.

Enter

your new

address

here

Click here

to enter a

new move

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5. After submitting your complaint you will be taken back to “Move Maintenance ”page where you

can review, edit or remove your submitted move.

6. To return back to the main login page click the “Subscriptions” button.

Click here

to return

to the

login page

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View Payments 1. To view any pending or past payments select the “View Payments” option on the login page.

2. To return back to the main login page click the “Subscriptions” button.

Click here

to return

to the

login page

View any

pending

payments

here

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Gift a Subscription 1. Gift a subscription by selecting the “Gift Subscription” section on the login page.

2. The gift subscription page will open in a new tab.

3. Your subscriber number and name will auto fill if you are logged into your account.

4. Enter in the recipient’s address and select the option to “Continue”.

Enter recipient’s

address here

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5. After you select “continue” the subscription details will expand- here you can enter Recipient’s

information and billing information.

6. You will confirm your subscription in the final step- you will also be sent email confirmation and

the new subscriber will also be sent a notification email. You can exit the tab when completed.

Enter payment

information

Enter billing

address

Enter recipient’s

information here

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Renew your subscription 1. To renew your subscription- select the “Renew” option in the subscriber information table.

2. Once on the renew page select your rate and then select “Continue”.

3. After selecting to continue you will be taken a page where you enter your billing address and

enter your credit card information- select “Renew Subscription” when complete.

4. You will receive email confirmation of your renewal payment, and will be able to check it in the

“Payments” option.

Enter billing

address

Enter payment

information

Select the “Renew

Subscription” option when

information is complete

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Update billing info 1. To update your billing information, select the “Edit Billing Info” option in the subscriber

information table.

2. On the update billing page select your rate, you will see your current billing information, as well

as places to enter in your updated billing information.

3. Update your billing information- select the “Submit” option to apply it to your account.

Enter your

information here

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Update your Account 1. To update your account, select the “Update Account” option next to the “Subscriptions” option

on the login page.

2. Here you can update your email address, phone number and password.

3. When finished select the “Save Changes” button.

Update your

information here

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Start a Subscription 1. Not a current subscriber? Start your subscription today!

2. Select the “Start Subscription” option.

3. Once at the subscription page-enter your zip code and use the drop-down menu to choose the

type of subscription you would like to start and select to “Check Availability”

Start a new

subscription

here

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4. If a subscription is available in the zip code, you entered- then you will be able to select the

subscription that best fits your needs. Enter in your delivery address and payment information

5. You will be sent a confirmation email with an activation link to activate your account.

Select the

subscription you

would like and

enter your

subscriber

information the

fields below

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Accessing your digital account

Print with Digital Subscription 1. Go to HeraldNet.com/SubscriberCenter.

2. Look for the “Access your Account” box and click on “Get Started”.

3. From here you will be brought to the Self Service Center.

4. If you have already created your online account in the Self Service Center for your print

subscription, then look on the left- for the will be a “Subscriber Sign In” option.

a. Enter the email address and password and sign in to get access

5. If you have NOT created your online account in Self Service Center for your print subscription,

then look on the right- there will be a “Registration” option

a. Make sure the “I AM a Subscriber” option is selected.

b. Enter your account number, last name, email address, and create a password.

c. Click “Create Account” to login and get digital access

6. Once you have logged in to your account, sign in on HeraldNet.com to keep your full access

Sign-In here- if

you have

previously

logged into the

Self-Service

Center

Create an

account here if

you have never

logged into the

Self-Service

Center

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Digital-Only Subscription If you created a digital-only subscription on or before September 30, 2016, follow these steps to sign-

in and keep unlimited digital access, if you are looking to start a digital subscription go to page 16.

1. Go to HeraldNet.com/SubscriberCenter.

2. Look for the “Calling all digital-only subscribers” box and click on “Re-register today”.

3. From here you will be brought to the Self Service Center.

4. On the left- there will be a “Subscriber Sign-In” option.

5. Enter the email address used for your digital account as both your email address and password

7. Once you have created and logged into your account, update your billing information and

password, and then sign in at HeraldNet.com to keep full access

Sign-In using

your email

address for your

digital account

as both your

email address

and password

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Update Billing and Password- Important!

1. You will need to enter your billing information at sign in or you may lose unlimited access to

HeraldNet after October 18.

2. To update your billing information, select “Edit Billing Info”

3. You will be brought to a page where you can enter in and update all your billing information

4. When finished select the “Submit” button.

Click here to

update your

billing

information

Update your

billing

information

here

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5. To update your password, so that it is no longer your email address, select “Update Account”

6. You will be brought to a page where you can enter in and update your password, email address,

and phone number for your account.

7. When finished select “Save Changes”.

Click here to

update your

password

Update your

password

here

Still have questions? Call our Customer Support team at 425-339-3200