self-assessment process for roadway operations
DESCRIPTION
Self-Assessment Process for Roadway Operations. Prepared for TexITE Meeting San Antonio, Texas January 26, 2001. Agenda. History of the Effort Scope of Work Options Events The Process Next Steps . History of the Effort. A part of the contract between FHWA and ITE - PowerPoint PPT PresentationTRANSCRIPT
January 26, 2001Self Assesmsnts of Operations and Management
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Self-Assessment Process for Roadway Operations
Prepared forTexITE Meeting
San Antonio, TexasJanuary 26, 2001
January 26, 2001Self Assesmsnts of Operations and Management
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Agenda History of the Effort Scope of Work Options Events The Process Next Steps
January 26, 2001Self Assesmsnts of Operations and Management
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History of the Effort
A part of the contract between FHWA and ITE Phil Tarnoff and Walter Kraft are contractors An action of the National Steering Committee
on Operations Purpose: To develop a self-assessment
prototype to be used by government entities to assess and improve their roadway operations
January 26, 2001Self Assesmsnts of Operations and Management
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Scope of Work
Survey current programs used by transportation agencies
Survey programs used in other fields Develop a prototype Hold internal vetting of prototype Present to the Fall Committee Meeting
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Objective of Self-Assessment To guide an agency’s
management and operations of its existing transportation system so that the system’s performance meets or exceeds customer expectations.
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Self Assessment Questions
What am I doing? How am I doing Could I do better? What should I do better? How are my services viewed by my
customers?
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What are the options?
Do nothing Benchmarking Quality improvements
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Current Examples Incident Management INFORM Traffic Signal Maintenance Manual ISO 9000 Baldrige Criteria Sterling Quality Challenge The DST WAY
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The Bottom Line
Will it make a difference? Is there a process that is best? What is the best process? How detailed should the process be? What level of resources are
reasonable to use for the process?
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Events
Vetting PTI Meeting National Steering Committee
Meeting
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Vetting Event
October 19, 2000 University of Maryland
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Vetting Options
Basic Baldrige Leadership Strategic Planning Customer and Market
Focus Information and
Analysis Human Resource
Focus Process Management Business Models
“Hybrid” Baldrige Organizational Business Results Monitoring Change
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Vetting Participants Vince Pearce – FHWA Debra Chappell –
FHWA Jim Wright – MnDOT Jihad El Eid –
Broward County, FL Emil Wolanin –
Montgomery County, Md
Tony Tramel – Lafayette, LA
Beth Ramirez – Dallas, Tx
Ed Stoloff – Institute of Transportation Engineers
Phil Tarnoff – University of Maryland
Walter Kraft – Parsons Brinckerhoff
Steve Lockwood – Parsons Brinckerhoff
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PTI Meeting
October 26, 2000 Miami Beach, Florida 46 attendees Presented the Vetting Selection Requested Field Tests
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PTI Meeting Comments Involve decision makers and public. Include external and internal assessment. Local vs. national standards. Don’t raise false expectations. What resources are needed? Who provides resources? Everyone involved must attend training. Needs field testing by local and state
agencies
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The Self-Assessment Process Steps Scoring Two Categories
Organizational Business Results
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Steps Gain management and political acceptance Select a representative team Designate a facilitator Provide training at the first meeting Hold multiple meetings to score List deficiencies Tally scores Analyze results and select corrective areas Present to key players Schedule next meeting
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Scoring
“Yes” or “No” answers Record the Percent “Yes” Three Levels
Category Area Agency
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Format of Questions – Organization Customer Relationships – Rate how well the
agency manages and evaluates relationships with its customers. Are customer surveyed on a yearly basis? It it easy for customers to contact the appropriate
individual within the agency? Is feedback provided to customers in a timely
manner? Are complaints monitored to identify trends?
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Format of Questions – Business Results Area-wide Traffic Signal Operations
Are the signal systems retimed every three years? Does the retiming include the use of signal
optimization software, simulation, and field evaluation?
Are the retimings evaluated after they are installed? If adaptive control is used, art the parameters
reviewed every three years? Is traffic pre-emption or priority used to
accommodate the flow of transit and/or emergency vehicles?
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Analyze Results
Develop an Action Plan Large range of scores Score less than 90 Select top 3 to 5
Present to Key Policy Players
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Next Steps
Finalize Draft Process Perform Field Tests Finalize Process Develop Training Modules
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Self-Assessment Process for Roadway Operations
Prepared forTexITE Meeting
San Antonio, TexasJanuary 26, 2001