select traveller testimony
TRANSCRIPT
-
8/2/2019 Select Traveller Testimony
1/57
Travellers Testimony
Is this your personal experience? *
Yes, this is First Hand information (I was the passenger concerned)
Full Name *
Meenakshi Balasubramanian
Age (as on date)
36
Gender
Female
Email Id (Personal Preferred) *
Mobile Number If Any
9818246242
Permanent Residential Location (City / Town / Village)
Chennai
Link to additional Documentation / Enclosures
Media Links (if any)
PASSENGER INFO
-
8/2/2019 Select Traveller Testimony
2/57
-
8/2/2019 Select Traveller Testimony
3/57
Would you like any particular action taken towards this specific incident? If so what?
Was additional documentation being carried by passenger?No, None of the above
Restrictions / Problems faced
Intrusive security screening
Feedback on Restrictions I Problems
Pleasant Surprise / Something unexpectedly nice about service
Feedback on Pleasant Surprise / something unexpectedly nice about service
Feedback on Stage Of Travel - at which points did you experience barriers / discomfort / difficulty?
Airport Arrival, Security
Suggestions (if any)
If Civil Aviation Rules were quoted by passenger were the authorities aware of the same?*
No
Have you lodged a complaint with the company / airport authorities concerned?*
Have you lodged a complaint with any grievance redressal forum like Disability Commissioner's Office / Consumer Forum? *
No
-
8/2/2019 Select Traveller Testimony
4/57
FLIGHT INFO
Flight Code
Airline *
Air India
From (Departure Airport) *
chennai
To (Arrival Airport) *
Delhi
ADDITIONAL DETAILS (if any)
AIRPORT AUTHORITY COMMUNICATION : Complaint / Suggestion / Grievance DETAILS
AIRLINE COMMUNICATION : Complaint / Suggestion / Grievance DETAILS
FEEDBACK INFO
-
8/2/2019 Select Traveller Testimony
5/57
Feedback Re DEPARTURE Airport Accessibility
Accessible facilities
Feedback Re ARRIVAL Airport Accessiblity
Accessible facilities and services
General Feedback Re Airline Accessiblity
seat selection
Feedback Re Mobility / Assistive Aids used by Airline
RATINGS: Scale of 1 (Pathetic) to 5 (Pretty Good)How would you rate departure airport accessibility?
3
How would you rate arrival airport accessibility?
3
How would you rate airline accommodation for specific requirements and overall experience?
2
DECLARATIONI understand that filling this form indicates my willingness to share this information for other passengers benefit and that I may be contacted for any resolution I policy recommendations. *
21/03/12 17:20
-
8/2/2019 Select Traveller Testimony
6/57
Travellers Testimony
Is this your personal experience? *
Yes, this is First Hand information (I was the passenger concerned)
Full Name *
SMITHA S.S
Age (as on date)
32
Gender
Female
Email Id (Personal Preferred) *
Mobile Number If Any
9840087540
Permanent Residential Location (City / Town / Village)
Chennai
Link to additional Documentation / Enclosures
Media Links (if any)
PASSENGER INFO
-
8/2/2019 Select Traveller Testimony
7/57
Name
SAME AS ABOVE
Age
SAME AS ABOVE
Gender
Female
Type of difficulty / disability (if any) *
Mobility, Hidden / Invisible
EXPERIENCEHow would you describe the special accommodation / service needed? *
(NWCC) Passenger who requires the use of an airport wheelchair: and to be pushed through the airport
terminal to the steps of the aircraft and also requires lift on/lift off assistance onto and off the
aircraft.
Elaborate what specific accommodations I requirements you may have if not covered adequately above
How would you describe assistive aids / prosthetics / appliances etc you fly with? *
(WCMP) Wheelchair manually powered
When was specific requirement declared by passenger?
On arrival at airport
Description of incident (In Brief)
-
8/2/2019 Select Traveller Testimony
8/57
In 2006, while traveling from Chennai to Kolkotta by Air Deccan, myself and my colleague were forced to
sign an indemnity bond stating that Air Deccan is not responsible for any mishap to the person or
belongings during air travel. On return from Kolkotta, both of us wanted to sit together, which was
refused by the pilot. In turn the Pilot insulted me in front of other passengers and said that he would
off-board me from plane.
In August 2011, while traveling back from Delhi to Chennai by Air India, myself and my colleague wererefused ambu-lift service at Chennai airport and after an hour's argument, the service were provided to
us.
Would you like any particular action taken towards this specific incident? If so what?
The entire crew on board and all airport staff shall be trained on the rights of disabled people and the
appropriate services/support to be given to disabled people. There should be stringent penalties levied
on persons misbehaving with or discriminating disabled people on the grounds of disability.
Was additional documentation being carried by passenger?
Yes, Disability Certificate
Restrictions / Problems faced
Insisted on Indemnity Form (SELF), Humiliating treatment, Delay, Non-availability of ambulift /
aerobridge / ramp, Toilet Accessiblity Issues
Feedback on Restrictions I Problems
Pleasant Surprise / Something unexpectedly nice about service
Feedback on Pleasant Surprise / something unexpectedly nice about service
Feedback on Stage Of Travel - at which points did you experience barriers / discomfort / difficulty?
Airport Arrival, Check-In, Departure Area, Seating, Toilet, Disembarking
-
8/2/2019 Select Traveller Testimony
9/57
Suggestions (if any)
Airport arrival: Auto Rickshaws shall be allowed till the departure terminal inside all airports
including Chennai Airport as all disabled people or people with reduced mobility or people carrying heavy
luggage may not be able to hire or use a cab.
Check-in: While check in, disabled people shall be treated with dignity and shall not be asked to sign
any indemnity bond.
Departure Area:From the entrance of departure terminal to the check in counter, wheel chairs shall be
provided at the entrance as disabled people would need them from the point when and were they are dropped
outside the terminal.
Seating: Disabled People shall be provided a comfortable and accessible seating according to their
choice.
Toilet: Toilets be clean, accessible and spacious in the airport and aircraft. There shall be more
toilets at short distances inside the airport. Disabled people shall be allowed to access the toilet at
the shortest distance irrespective of the Class (business/economy).
Disembarking: Ambu-lift services shall be provided in all airlines for diembarking passengers with
reduced mobility.
If Civil Aviation Rules were quoted by passenger were the authorities aware of the same?*
No
Have you lodged a complaint with the company / airport authorities concerned?*
Have you lodged a complaint with any grievance redressal forum like Disability Commissioner's Office / Consumer Forum? *
Yes
FLIGHT INFOFlight Code
DN 618
-
8/2/2019 Select Traveller Testimony
10/57
Airline *
Other airline / Now defunct airline
From (Departure Airport) *
Kolkotta
To (Arrival Airport) *
Chennai
ADDITIONAL DETAILS (if any)
AIRPORT AUTHORITY COMMUNICATION : Complaint / Suggestion / Grievance DETAILS
AIRLINE COMMUNICATION : Complaint / Suggestion / Grievance DETAILS
Airline communicated that they would take appropriate steps
FEEDBACK INFOFeedback Re DEPARTURE Airport Accessibility
Airport flooring slippery and not accessible. Ambulift not available whenever needed.
Feedback Re ARRIVAL Airport Accessiblity
Toilets not in frequent numbers and at short distances.
General Feedback Re Airline Accessiblity
Seat selection not accessible and as per the choice of disabled person. Airlines questioning disabled
people's fitness to travel by air on grounds of disability which is a degradation to their dignity.
-
8/2/2019 Select Traveller Testimony
11/57
Feedback Re Mobility / Assistive Aids used by Airline
RATINGS: Scale of 1 (Pathetic) to 5 (Pretty Good)How would you rate departure airport accessibility?
2
How would you rate arrival airport accessibility?
2
How would you rate airline accommodation for specific requirements and overall experience?
2
DECLARATIONI understand that filling this form indicates my willingness to share this information for other passengers benefit and that I may be contacted for any resolution I policy recommendations. *
22/03/12 15:01
-
8/2/2019 Select Traveller Testimony
12/57
Travellers Testimony
Is this your personal experience? *
Yes, this is First Hand information (I was the passenger concerned)
Full Name *
Sai Padma
Age (as on date)
40
Gender
Female
Email Id (Personal Preferred) *
Mobile Number If Any
9052627070
Permanent Residential Location (City / Town / Village)
Visakhapatnam
Link to additional Documentation / Enclosures
Media Links (if any)
PASSENGER INFO
-
8/2/2019 Select Traveller Testimony
13/57
Name
same as above
Age
same as above
Gender
Female
Type of difficulty / disability (if any) *
Mobility
EXPERIENCEHow would you describe the special accommodation / service needed? *
(WCHS) Passenger travelling in their own wheelchair: that does not require to be pushed through the
airport terminal to the aircraft steps, but does require lift on/lift off assistance onto and off the
aircraft. The passenger is unable to ascend steps but can walk short distances.
Elaborate what specific accommodations I requirements you may have if not covered adequately above
How would you describe assistive aids / prosthetics / appliances etc you fly with? *
Callipers / Orthotic aid / Prosthesis / Bionics
When was specific requirement declared by passenger?
From Booking Time to 48 hours before travel
Description of incident (In Brief)
-
8/2/2019 Select Traveller Testimony
14/57
I was operated on my spine for gross scoliosis and use calipers. But standing and walking short distances
are also highly difficult for me. at the security point, i was always checked individually first by
making me stand, and then my travel wheelchair is taken to different area to get it security checked.
this process takes from 20-45 minutes at a stretch. So I always have difficulty in standing and I cant
sit and transfer from and to in the airport wheelchairs, that are usually not in good condition. Every
time I have to argue and convince to have my wheelchair as cabin luggage. Rarely my request was obliged.
Mostly it is denied. While, lifting off/on manually to the aircraft steps, the assisting team membersalmost dropped me two times.
Would you like any particular action taken towards this specific incident? If so what?
Specific Action Needed:
1. Issue notices to security on duty and airlines ground staff regarding treatment of persons like me.
2. Assurance from them stating that they will allow my wheelchair as cabin luggage.
3. Since the Ambulift is not provided, a compensation should be paid which can be equivalent to hiring
cost of Abulift
4. Disciplinary action towards the staff mishandling the wheelchair and causing grievous inconvenience
and pain to passenger. The Compensation could be in the form of refund of the ticket cost and medical
expenses if any.
Was additional documentation being carried by passenger?
Yes, Disability Certificate, My Digital X-ray CD
Restrictions / Problems faced
Refused cabin carriage of assistive aid, Intrusive security screening, Poor handling - assistive aid,
Refused cabin carriage of assistive aid, Humiliating treatment, Delay, Non-availability of ambulift /
aerobridge / ramp, Non-availability of aisle chair, Toilet Accessiblity Issues, Restricted seat
allocation to back row / near bathroom etc without passenger request or consent, Poor / Misleading /
Inaccessible Information Media, Untrained / Unaware Staff, Too many / improper / unsafe wheelchair
transfer(s)
Feedback on Restrictions I Problems
1.Untrained staff in taking care of Pwds and their assistive devices
2. Absence of clear instructions helping Persons with Disabilities during Security check
3. Absence of clear instructions to airlines ground staff in allowing WC/Assistive devices on board
4. Mishandling of wheelchair while transferring in/out of air bus ( from terminal to aircraft)
-
8/2/2019 Select Traveller Testimony
15/57
Pleasant Surprise / Something unexpectedly nice about service
Feedback on Pleasant Surprise / something unexpectedly nice about service
NOTHING PLEASANT AT ALL. ALWAYS ANXIOUS.
Feedback on Stage Of Travel - at which points did you experience barriers / discomfort / difficulty?
Booking, Airport Arrival, Security, Boarding Counter, Boarding transit, Lifting & Transferring to seat,
Seating, Cabin Baggage, Toilet, Information / Entertainment / Safety Communication, Baggage Carousel
Suggestions (if any)
Booking- Wheelchair check box is needed
Airport Arrival-Priority alighting point near to entry gate
Security-Appropriate screening equipment adjacent to the security check
Boarding Counter-Priority Boarding
Boarding Transit- Trained ground staff and right use of available infrastructure facilities (for ex. use
of foldable ramp fixed to the bus)Lifting & transferring to the seat- Trained staff and lifting chair in good condition
Seating- Allocation of seat with ample leg space
Cabin Baggage- Proper assistance
Toilet- Must be accessible and as per the universal design standards
Information- prominently displayed and effectively communicated as per type of disability
Baggage Carousel- Assistive devices should not be put on carousel
If Civil Aviation Rules were quoted by passenger were the authorities aware of the same?*
No
Have you lodged a complaint with the company / airport authorities concerned?*
Have you lodged a complaint with any grievance redressal forum like Disability Commissioner's Office / Consumer Forum? *
No
-
8/2/2019 Select Traveller Testimony
16/57
FLIGHT INFO
Flight Code
Airline *
SpiceJet
From (Departure Airport) *
Hyderabad
To (Arrival Airport) *
Visakhapatnam
ADDITIONAL DETAILS (if any)
AIRPORT AUTHORITY COMMUNICATION : Complaint / Suggestion / Grievance DETAILS
No
AIRLINE COMMUNICATION : Complaint / Suggestion / Grievance DETAILS
No
FEEDBACK INFOFeedback Re DEPARTURE Airport Accessibility
Same as mentioned in Previous Sections
-
8/2/2019 Select Traveller Testimony
17/57
Feedback Re ARRIVAL Airport Accessiblity
Same as mentioned in Previous Sections
General Feedback Re Airline Accessiblity
Same as mentioned in Previous Sections
Feedback Re Mobility / Assistive Aids used by Airline
Mobility chairs used by Airlines are not at all in condition. There should be specific time limit in
replacing them. Many times, they were not even dusted and kept ready adding to delays.
RATINGS: Scale of 1 (Pathetic) to 5 (Pretty Good)How would you rate departure airport accessibility?
2
How would you rate arrival airport accessibility?
2
How would you rate airline accommodation for specific requirements and overall experience?
2
DECLARATIONI understand that filling this form indicates my willingness to share this information for other passengers benefit and that I may be contacted for any resolution I policy recommendations. *
28/03/12 10:23
-
8/2/2019 Select Traveller Testimony
18/57
Travellers Testimony
Is this your personal experience? *
Yes, this is First Hand information (I was the passenger concerned)
Full Name *
ANAND
Age (as on date)
44
Gender
Email Id (Personal Preferred) *
Mobile Number If Any
Permanent Residential Location (City / Town / Village)
Link to additional Documentation / Enclosures
Media Links (if any)
PASSENGER INFO
-
8/2/2019 Select Traveller Testimony
19/57
Name
Age
Gender
Type of difficulty / disability (if any) *
None = Not Applicable
EXPERIENCEHow would you describe the special accommodation / service needed? *
(OTHS) Other service required not covered by other SSRs
Elaborate what specific accommodations I requirements you may have if not covered adequately above
How would you describe assistive aids / prosthetics / appliances etc you fly with? *
None of the above
When was specific requirement declared by passenger?
Description of incident (In Brief)
-
8/2/2019 Select Traveller Testimony
20/57
Would you like any particular action taken towards this specific incident? If so what?
Was additional documentation being carried by passenger?
Restrictions / Problems faced
Feedback on Restrictions I Problems
Pleasant Surprise / Something unexpectedly nice about service
Feedback on Pleasant Surprise / something unexpectedly nice about service
Feedback on Stage Of Travel - at which points did you experience barriers / discomfort / difficulty?
Suggestions (if any)
If Civil Aviation Rules were quoted by passenger were the authorities aware of the same?*
No
Have you lodged a complaint with the company / airport authorities concerned?*
Have you lodged a complaint with any grievance redressal forum like Disability Commissioner's Office / Consumer Forum? *
No
-
8/2/2019 Select Traveller Testimony
21/57
FLIGHT INFO
Flight Code
Airline *
SpiceJet
From (Departure Airport) *
Bangalore
To (Arrival Airport) *
Hyderabad
ADDITIONAL DETAILS (if any)
AIRPORT AUTHORITY COMMUNICATION : Complaint / Suggestion / Grievance DETAILS
AIRLINE COMMUNICATION : Complaint / Suggestion / Grievance DETAILS
FEEDBACK INFOFeedback Re DEPARTURE Airport Accessibility
-
8/2/2019 Select Traveller Testimony
22/57
Feedback Re ARRIVAL Airport Accessiblity
General Feedback Re Airline Accessiblity
Feedback Re Mobility / Assistive Aids used by Airline
RATINGS: Scale of 1 (Pathetic) to 5 (Pretty Good)How would you rate departure airport accessibility?
2
How would you rate arrival airport accessibility?
2
How would you rate airline accommodation for specific requirements and overall experience?
1
DECLARATIONI understand that filling this form indicates my willingness to share this information for other passengers benefit and that I may be contacted for any resolution I policy recommendations. *
29/03/12 15:17
-
8/2/2019 Select Traveller Testimony
23/57
Travellers Testimony
Is this your personal experience? *
I am spouse of the passenger
Full Name *
PRAGNANAND
Age (as on date)
45
Gender
SAME AS ABOVE
Email Id (Personal Preferred) *[email protected]
Mobile Number If Any
Permanent Residential Location (City / Town / Village)
Link to additional Documentation / Enclosures
Media Links (if any)
PASSENGER INFO
-
8/2/2019 Select Traveller Testimony
24/57
Name
SAME AS ABOVE
Age
SAME AS ABOVE
Gender
SAME AS ABOVE
Type of difficulty / disability (if any) *
None = Not Applicable
EXPERIENCE
How would you describe the special accommodation / service needed? *
(WCHC) Passenger travelling in their own wheelchair: that requires to be pushed through the airport
terminal to aircraft steps and also require lift on/ lift off assistance onto the aircraft. The
passenger cannot walk or ascend steps. A wheelchair is needed at all times.
Elaborate what specific accommodations I requirements you may have if not covered adequately above
How would you describe assistive aids / prosthetics / appliances etc you fly with? *
(WCMP) Wheelchair manually powered
When was specific requirement declared by passenger?
From Booking Time to 48 hours before travel
Description of incident (In Brief)
-
8/2/2019 Select Traveller Testimony
25/57
FROM THE TIME OF REPORTING AT THE AIRLINE DESK, WE NEED TO ARGUE ABOUT MY SPOUSE CONDITION (of polio
since birth & spinal cord operation for gross scoliosis) AND THE NEED FOR BOOKING CUSTOMIZED WHEELCHAIR
AS CABIN LUGGAGE.
AT THE TIME OF SECURITY CHECK SHE IS MADE TO STAND FOR 15 MIN TO 45 MIN FOR TAKING THE WHEEL CHAIR FOR
SCANNING AS THE MACHINE IS LOCATED ELSEWHERE.
THERE IS NO PREFERENCE GIVEN FOR PRIORITY BOARDING.
UNTRAINED STAFF HANDLING THE PERSON IN WHEEL CHAIR. THE WHEEL CHAIR USED FOR LIFTING THE PERSON WITH
DISABILITY INTO THE AIRCRAFT IS NOT IN GOOD CONDITION. IT IS EXTREMELY DIFFICULT FOR THE GROUND STAFF TO
LIFT THE CHAIR ESPECIALLY THEMSELVES BALANCING ON THE NARROW STEPS OF THE AIRCRAFT.
NO PRIORITY GIVEN WHILE ALLOTTING THE SEATS WITH AMPLE LEG SPACE.
Would you like any particular action taken towards this specific incident? If so what?
ISSUE OF NOTICES TO THE AIRLINES & SECURITY STAFF ON DUTY
COMPENSATION FOR NOT PROVIDING AMBULIFT or SAFE TRANSFER INTO THE AIRCRAFT
Was additional documentation being carried by passenger?
Yes, Disability Certificate, CD OF SPINAL CORD CONDITION
Restrictions / Problems faced
Refused cabin carriage of assistive aid, Intrusive security screening, Poor handling - self, Refused
cabin carriage of assistive aid, Humiliating treatment, Delay, Non-availability of ambulift /
aerobridge / ramp, Non-availability of aisle chair, Restricted seat allocation to back row / near
bathroom etc without passenger request or consent, Untrained / Unaware Staff, Too many / improper /unsafe wheelchair transfer(s), NO USE OF FOLDING RAMP ON AIR BUS/PROCEDURES NOT FOLLOWED
Feedback on Restrictions I Problems
REFUSAL TO BOOK WHEELCHAIR AS CABIN CARRIAGE
-
8/2/2019 Select Traveller Testimony
26/57
NON USE OF PULL OVER RAMP OF AIR BUS FOR TRANSFERRING THE WHEEL CHAIR FROM THE EXIT DOOR OF THE AIR PORT
INTO THE AIR BUS.
UNSAFE TRANSFER OF PWD INTO THE AIRCRAFT
NO AMPLE SPACE FOR LEG MOVEMENT
INACCESSIBLE TOILETS INSIDE THE AIRCRAFT
NO RESERVED PLACE EXCLUSIVE FOR WHEEL CHAIR PARKING/KEEPING OTHER ASSISSTIVE DEVICES
Pleasant Surprise / Something unexpectedly nice about service
Feedback on Pleasant Surprise / something unexpectedly nice about service
NO SUCH EXPERIENCES TILL DATE
Feedback on Stage Of Travel - at which points did you experience barriers / discomfort / difficulty?Booking, Airport Arrival, Check-In, Security, Departure Area, Boarding Counter, Boarding transit,
Embarking, Lifting & Transferring to seat, Seating, Cabin Baggage, Toilet, Information / Entertainment /
Safety Communication, Disembarking, Baggage Carousel, UNTRAINED STAFF & NON PROVISION OF AMBULIFT
Suggestions (if any)
BOOKING: ICON INDICATING THE PERSON BOOKING IS A PERSON WITH DISABILITY
AIRPORT ARRIVAL : ALLOT PLACE TO ALIGHT FROM THE VEHICLE VERY NEAR TO THE ENTRY GATE OF THE AIRPORT.
WHEEL CHAIR NEED TO BE SCANNED ALONG WITH THE LUGGAGE.
CHECK-IN : WHEEL CHAIR BE TAKEN AS CABIN BAGGAGE.
SECURITY: PERSON WITH DISABILITY BE FRISKED BY BEING ON THE WHEEL CHAIR. DO NOT ASK TO REMAIN STANDING.
BOARDING TRANSIT: PRIORITY BOARDING WITH TRAINED ATTENDANTS WHO FOLLOW PROCEDURES STRICTLY FAILING WHICH
LIABLE FOR PUNISHMENT FOLLOWED BY ON SPOT COMPENSATION TO THE GUEST.
-
8/2/2019 Select Traveller Testimony
27/57
LIFTING & TRANSFERRING TO SEAT: FEMALE GUESTS TO BE HELPED BY FEMALE ATTENDANTS.
TOILET: PROVISION OF ONE TOILET FOR PWDs WELL MAINTAINED THAT ARE KEPT DRY FOR SAFETY.
INFORMATION/SAFETY COMMUNICATION: BROCHURES DISTRIBUTED
RECRUITMENT OF WELL INFORMED AND TRAINED STAFF
PROVISION OF ON BOARD COMPLAINT FACILITY & ALSO WITH A PROVISION OF FUNCTIONAL COMPUTER AT THE PLACE OF
ARRIVAL TO LODGE ON LINE COMPLAINT WITH A AUTO RECEIPT OF THE COMPLAINT REGISTERED ALONG WITH FOLLOW UP
INSTRUCTIONS.
If Civil Aviation Rules were quoted by passenger were the authorities aware of the same?*
No
Have you lodged a complaint with the company / airport authorities concerned?*
Have you lodged a complaint with any grievance redressal forum like Disability Commissioner's Office / Consumer Forum? *
No
FLIGHT INFO
Flight Code
-
8/2/2019 Select Traveller Testimony
28/57
Airline *
SpiceJet
From (Departure Airport) *
Hyderabad
To (Arrival Airport) *
Visakhapatnam
ADDITIONAL DETAILS (if any)
AIRPORT AUTHORITY COMMUNICATION : Complaint / Suggestion / Grievance DETAILS
AIRLINE COMMUNICATION : Complaint / Suggestion / Grievance DETAILS
FEEDBACK INFOFeedback Re DEPARTURE Airport Accessibility
Feedback Re ARRIVAL Airport Accessiblity
-
8/2/2019 Select Traveller Testimony
29/57
General Feedback Re Airline Accessiblity
Feedback Re Mobility / Assistive Aids used by Airline
RATINGS: Scale of 1 (Pathetic) to 5 (Pretty Good)How would you rate departure airport accessibility?
2
How would you rate arrival airport accessibility?
2
How would you rate airline accommodation for specific requirements and overall experience?
1
DECLARATIONI understand that filling this form indicates my willingness to share this information for other passengers benefit and that I may be contacted for any resolution I policy recommendations. *
29/03/12 17:04
-
8/2/2019 Select Traveller Testimony
30/57
Travellers Testimony
Is this your personal experience? *
No. This is Second Hand Information (I was a co-passenger)
Full Name *
Aparna Das
Age (as on date)
Gender
Email Id (Personal Preferred) *
Mobile Number If Any
Permanent Residential Location (City / Town / Village)
Link to additional Documentation / Enclosures
Media Links (if any)
PASSENGER INFO
-
8/2/2019 Select Traveller Testimony
31/57
Name
Age
Gender
Type of difficulty / disability (if any) *
Autism
EXPERIENCEHow would you describe the special accommodation / service needed? *
(DPNA) Passenger with intellectual or developmental disability needing assistance. It includes the
passengers who suffer, for example, from Alzheimer's disease or Down's syndrome.
Elaborate what specific accommodations I requirements you may have if not covered adequately above
How would you describe assistive aids / prosthetics / appliances etc you fly with? *
None of the above
When was specific requirement declared by passenger?
Not Applicable
Description of incident (In Brief)
-
8/2/2019 Select Traveller Testimony
32/57
My sister ( the person with Autism) has a very visible tremor as a result of her anti epilepsy
medication. The person handing out boarding passes took ours back and refused to give them back till her
boss okayed my sister's permission to board the flight. We were stared at, checked out by about 4 people
till someone came and said it was okay for her to board.
Would you like any particular action taken towards this specific incident? If so what?
Was additional documentation being carried by passenger?
No, None of the above
Restrictions / Problems faced
Refused Boarding, Intrusive security screening, Humiliating treatment, Delay, Untrained / Unaware Staff
Feedback on Restrictions I Problems
Pleasant Surprise / Something unexpectedly nice about service
Feedback on Pleasant Surprise / something unexpectedly nice about service
Feedback on Stage Of Travel - at which points did you experience barriers / discomfort / difficulty?
Check-In
Suggestions (if any)
If Civil Aviation Rules were quoted by passenger were the authorities aware of the same?*
Not Applicable
-
8/2/2019 Select Traveller Testimony
33/57
Have you lodged a complaint with the company / airport authorities concerned?*
Have you lodged a complaint with any grievance redressal forum like Disability Commissioner's Office / Consumer Forum? *
No
FLIGHT INFO
Flight Code
Airline *
SpiceJet
From (Departure Airport) *Bangalore
To (Arrival Airport) *
Delhi
ADDITIONAL DETAILS (if any)
AIRPORT AUTHORITY COMMUNICATION : Complaint / Suggestion / Grievance DETAILS
AIRLINE COMMUNICATION : Complaint / Suggestion / Grievance DETAILS
-
8/2/2019 Select Traveller Testimony
34/57
FEEDBACK INFOFeedback Re DEPARTURE Airport Accessibility
Feedback Re ARRIVAL Airport Accessiblity
General Feedback Re Airline Accessiblity
Feedback Re Mobility / Assistive Aids used by Airline
RATINGS: Scale of 1 (Pathetic) to 5 (Pretty Good)How would you rate departure airport accessibility?
How would you rate arrival airport accessibility?
How would you rate airline accommodation for specific requirements and overall experience?
DECLARATION
-
8/2/2019 Select Traveller Testimony
35/57
I understand that filling this form indicates my willingness to share this information for other passengers benefit and that I may be contacted for any resolution I policy recommendations. *
30/03/12 08:18
-
8/2/2019 Select Traveller Testimony
36/57
Travellers Testimony
Is this your personal experience? *
Yes, this is First Hand information (I was the passenger concerned)
Full Name *
ANON
Age (as on date)
34
Gender
Female
Email Id (Personal Preferred) *
Mobile Number If Any
Permanent Residential Location (City / Town / Village)
Link to additional Documentation / Enclosures
Media Links (if any)
PASSENGER INFO
-
8/2/2019 Select Traveller Testimony
37/57
Name
same as above
Age
same as above
Gender
Female
Type of difficulty / disability (if any) *
Mobility
EXPERIENCE
How would you describe the special accommodation / service needed? *
(WCHC) Passenger travelling in their own wheelchair: that requires to be pushed through the airport
terminal to aircraft steps and also require lift on/ lift off assistance onto the aircraft. The
passenger cannot walk or ascend steps. A wheelchair is needed at all times.
Elaborate what specific accommodations I requirements you may have if not covered adequately above
How would you describe assistive aids / prosthetics / appliances etc you fly with? *
(WCMP) Wheelchair manually powered
When was specific requirement declared by passenger?
From Booking Time to 48 hours before travel
Description of incident (In Brief)
-
8/2/2019 Select Traveller Testimony
38/57
It was my first air teavel experience. I was accompanied with my husband sand son. We needed to board the
Air India Express flight from Mumbai to Kochi. The airport attendent was taking me through the terminal
to the air craft. He said no need to go by lift and we can use escalator. I was apprehensive and told him
wheelchairs cannot be taken on a escalator but he insisted telling he has taken it many a times and no
need to worry. The moment we stepped on the escalator we had a disastrous fall and I rolled down all the
way from it. To my luck I had a miraculous escape else the intensity of the fall was enough fatal. The
assistant pleaded not to complain and we didnt. But ignorance prevails on airports and life of wheelchairusers is in the hands of completely untrained personnel. Every time I board a plane I am lifted and the
aisle chair tilts & shake to a dangerous extend where only your fortune can spare u a fall
Would you like any particular action taken towards this specific incident? If so what?
No as I do not have a proof of the incident action shall better not be taken but I want no wheelchair
entry sign before the escalators on all the airports. There must be elaborate explanation to what extend
aisle chair can be tilted while lifting as they carry living people and not sacks !!
Was additional documentation being carried by passenger?
Yes, Disability Certificate
Restrictions / Problems faced
Poor handling - self, Non-availability of ambulift / aerobridge / ramp, Non-availability of aisle chair,
Restricted seat allocation to back row / near bathroom etc without passenger request or consent,
Untrained / Unaware Staff, Too many / improper / unsafe wheelchair transfer(s)
Feedback on Restrictions I Problems
Aisle chair is often provided with a delay and while boarding the aircraft the chair is tilted to an
unsafe level and a fall can be expected anytime. Mostly the locks of aisle chair's safety belts r broken.
Pleasant Surprise / Something unexpectedly nice about service
Feedback on Pleasant Surprise / something unexpectedly nice about service
Feedback on Stage Of Travel - at which points did you experience barriers / discomfort / difficulty?
-
8/2/2019 Select Traveller Testimony
39/57
Check-In, Boarding transit, Lifting & Transferring to seat, Toilet
Suggestions (if any)
If Civil Aviation Rules were quoted by passenger were the authorities aware of the same?*
Not Applicable
Have you lodged a complaint with the company / airport authorities concerned?*
Have you lodged a complaint with any grievance redressal forum like Disability Commissioner's Office / Consumer Forum? *
No
FLIGHT INFO
Flight Code
Airline *
Air India
From (Departure Airport) *
mumbai
To (Arrival Airport) *
kochi
-
8/2/2019 Select Traveller Testimony
40/57
ADDITIONAL DETAILS (if any)
AIRPORT AUTHORITY COMMUNICATION : Complaint / Suggestion / Grievance DETAILS
AIRLINE COMMUNICATION : Complaint / Suggestion / Grievance DETAILS
FEEDBACK INFOFeedback Re DEPARTURE Airport Accessibility
all fine but the toilets for wheelchair users are mostly in a very dirty state.
Feedback Re ARRIVAL Airport Accessiblity
General Feedback Re Airline Accessiblity
Feedback Re Mobility / Assistive Aids used by Airline
shortage of aisle chairs and they are not maintained well
RATINGS: Scale of 1 (Pathetic) to 5 (Pretty Good)How would you rate departure airport accessibility?
4
How would you rate arrival airport accessibility?
-
8/2/2019 Select Traveller Testimony
41/57
4
How would you rate airline accommodation for specific requirements and overall experience?
2
DECLARATIONI understand that filling this form indicates my willingness to share this information for other passengers benefit and that I may be contacted for any resolution I policy recommendations. *
01/04/12 14:26
-
8/2/2019 Select Traveller Testimony
42/57
Travellers Testimony
Is this your personal experience? *
Cause Supporter
Full Name *
Tushar Kansara
Age (as on date)
40
Gender
Email Id (Personal Preferred) *
Mobile Number If Any
9833987078
Permanent Residential Location (City / Town / Village)
Mumbai
Link to additional Documentation / Enclosures
https://www.facebook.com/photo.php?
fbid=215431961811290&set=a.211810998840053.51043.211325615555258&type=1&theater
Media Links (if any)
tiny.cc/deafrail
tiny.cc/dearcirc
-
8/2/2019 Select Traveller Testimony
43/57
PASSENGER INFO
Name
UNKNOWN
Age
UNKNOWN
Gender
Type of difficulty / disability (if any) *
Hearing
EXPERIENCE
How would you describe the special accommodation / service needed? *
(DEAF) Deaf passenger / hearing impaired
Elaborate what specific accommodations I requirements you may have if not covered adequately above
How would you describe assistive aids / prosthetics / appliances etc you fly with? *
Communication Device / Board
When was specific requirement declared by passenger?
Not Applicable
Description of incident (In Brief)
-
8/2/2019 Select Traveller Testimony
44/57
Would you like any particular action taken towards this specific incident? If so what?
Was additional documentation being carried by passenger?
No, None of the above
Restrictions / Problems faced
Humiliating treatment, Poor / Misleading / Inaccessible Information Media
Feedback on Restrictions I Problems
No access to Concession Legislation and Advocacy and bad impression of Deaf and Blind for not giving out
concession
Pleasant Surprise / Something unexpectedly nice about service
Accessible Information / Communication Media
Feedback on Pleasant Surprise / something unexpectedly nice about service
Feedback on Stage Of Travel - at which points did you experience barriers / discomfort / difficulty?
Suggestions (if any)
If Civil Aviation Rules were quoted by passenger were the authorities aware of the same?*
Not Applicable
Have you lodged a complaint with the company / airport authorities concerned?*
-
8/2/2019 Select Traveller Testimony
45/57
Have you lodged a complaint with any grievance redressal forum like Disability Commissioner's Office / Consumer Forum? *
DSO is overworked and plodding cases
FLIGHT INFOFlight Code
Airline *
Don't remember
From (Departure Airport) *
-
To (Arrival Airport) *
-
ADDITIONAL DETAILS (if any)
AIRPORT AUTHORITY COMMUNICATION : Complaint / Suggestion / Grievance DETAILS
AIRLINE COMMUNICATION : Complaint / Suggestion / Grievance DETAILS
-
8/2/2019 Select Traveller Testimony
46/57
FEEDBACK INFOFeedback Re DEPARTURE Airport Accessibility
Feedback Re ARRIVAL Airport Accessiblity
General Feedback Re Airline Accessiblity
Feedback Re Mobility / Assistive Aids used by Airline
RATINGS: Scale of 1 (Pathetic) to 5 (Pretty Good)How would you rate departure airport accessibility?
How would you rate arrival airport accessibility?
How would you rate airline accommodation for specific requirements and overall experience?
DECLARATIONI understand that filling this form indicates my willingness to share this information for other passengers benefit and that I may be contacted for any resolution I policy recommendations. *
04/04/12 21:54
-
8/2/2019 Select Traveller Testimony
47/57
-
8/2/2019 Select Traveller Testimony
48/57
Travellers Testimony
Is this your personal experience? *
Yes, this is First Hand information (I was the passenger concerned)
Full Name *
22
Age (as on date)
Gender
Male
Email Id (Personal Preferred) *
Mobile Number If Any
08879098046,09895846969
Permanent Residential Location (City / Town / Village)
kochin kerala
Link to additional Documentation / Enclosures
Media Links (if any)
PASSENGER INFO
-
8/2/2019 Select Traveller Testimony
49/57
Name
tony kurian
Age
22
Gender
Male
Type of difficulty / disability (if any) *
Visual
EXPERIENCE
How would you describe the special accommodation / service needed? *
(BLDR) Blind or vision impaired passenger travelling alone without a sighted companion: that requires a
walker to and from the terminal to the aircraft.
Elaborate what specific accommodations I requirements you may have if not covered adequately above
How would you describe assistive aids / prosthetics / appliances etc you fly with? *
Walking Stick / Walker
When was specific requirement declared by passenger?
From Booking Time to 48 hours before travel
Description of incident (In Brief)
was told by the airline that i will not be permited to travel alone without a guide dog or an escort.
-
8/2/2019 Select Traveller Testimony
50/57
Would you like any particular action taken towards this specific incident? If so what?
DGCA should be made the final athority to complain with regards to such incidence regarding PWDs.
Was additional documentation being carried by passenger?
Yes, Civil Aviation Rules pertaining to disability
Restrictions / Problems faced
Insisted on Attendant Traveller
Feedback on Restrictions I Problems
could not book a ticket because i was a disabled.
Pleasant Surprise / Something unexpectedly nice about service
Feedback on Pleasant Surprise / something unexpectedly nice about service
Feedback on Stage Of Travel - at which points did you experience barriers / discomfort / difficulty?
Booking
Suggestions (if any)
booking, airlines should make it clear what is included in their airline policy.
If Civil Aviation Rules were quoted by passenger were the authorities aware of the same?*
No
Have you lodged a complaint with the company / airport authorities concerned?*
Have you lodged a complaint with any grievance redressal forum like Disability Commissioner's Office / Consumer Forum? *
No
-
8/2/2019 Select Traveller Testimony
51/57
FLIGHT INFO
Flight Code
6-E244
Airline *
IndiGo
From (Departure Airport) *
mumbai
To (Arrival Airport) *
kochin
ADDITIONAL DETAILS (if any)
AIRPORT AUTHORITY COMMUNICATION : Complaint / Suggestion / Grievance DETAILS
AIRLINE COMMUNICATION : Complaint / Suggestion / Grievance DETAILS
resolved. could book ticket later for the same flight on a different date.
FEEDBACK INFOFeedback Re DEPARTURE Airport Accessibility
-
8/2/2019 Select Traveller Testimony
52/57
Feedback Re ARRIVAL Airport Accessiblity
General Feedback Re Airline Accessiblity
Feedback Re Mobility / Assistive Aids used by Airline
RATINGS: Scale of 1 (Pathetic) to 5 (Pretty Good)How would you rate departure airport accessibility?
How would you rate arrival airport accessibility?
How would you rate airline accommodation for specific requirements and overall experience?
DECLARATIONI understand that filling this form indicates my willingness to share this information for other passengers benefit and that I may be contacted for any resolution I policy recommendations. *
05/04/12 10:59
-
8/2/2019 Select Traveller Testimony
53/57
Travellers Testimony
Is this your personal experience? *
Yes, this is First Hand information (I was the passenger concerned)
Full Name *
Dr Satendra Singh
Age (as on date)
35
Gender
Male
Email Id (Personal Preferred) *
Mobile Number If Any
9971782076
Permanent Residential Location (City / Town / Village)
Delhi
Link to additional Documentation / Enclosures
http://infiniteability.yolasite.com/
Media Links (if any)
PASSENGER INFO
-
8/2/2019 Select Traveller Testimony
54/57
Name
Same
Age
same
Gender
Male
Type of difficulty / disability (if any) *
Mobility
EXPERIENCE
How would you describe the special accommodation / service needed? *
(NWCP) Passenger who requires the use of an airport wheelchair only: but does not require to be pushed by
airport staff
Elaborate what specific accommodations I requirements you may have if not covered adequately above
How would you describe assistive aids / prosthetics / appliances etc you fly with? *
Callipers / Orthotic aid / Prosthesis / Bionics
When was specific requirement declared by passenger?
From Booking Time to 48 hours before travel
Description of incident (In Brief)
Happy with services till now
-
8/2/2019 Select Traveller Testimony
55/57
Would you like any particular action taken towards this specific incident? If so what?
Was additional documentation being carried by passenger?
Restrictions / Problems faced
Feedback on Restrictions I Problems
Pleasant Surprise / Something unexpectedly nice about service
Priority Boarding Offered
Feedback on Pleasant Surprise / something unexpectedly nice about service
Feedback on Stage Of Travel - at which points did you experience barriers / discomfort / difficulty?
Security
Suggestions (if any)
If Civil Aviation Rules were quoted by passenger were the authorities aware of the same?*
Not Applicable
Have you lodged a complaint with the company / airport authorities concerned?*
Have you lodged a complaint with any grievance redressal forum like Disability Commissioner's Office / Consumer Forum? *
Yes
-
8/2/2019 Select Traveller Testimony
56/57
FLIGHT INFO
Flight Code
Airline *
IndiGo
From (Departure Airport) *
Kolkata
To (Arrival Airport) *
New Delhi
ADDITIONAL DETAILS (if any)
AIRPORT AUTHORITY COMMUNICATION : Complaint / Suggestion / Grievance DETAILS
AIRLINE COMMUNICATION : Complaint / Suggestion / Grievance DETAILS
FEEDBACK INFOFeedback Re DEPARTURE Airport Accessibility
satisfied till now
-
8/2/2019 Select Traveller Testimony
57/57
Feedback Re ARRIVAL Airport Accessiblity
General Feedback Re Airline Accessiblity
Feedback Re Mobility / Assistive Aids used by Airline
RATINGS: Scale of 1 (Pathetic) to 5 (Pretty Good)How would you rate departure airport accessibility?
4
How would you rate arrival airport accessibility?
4
How would you rate airline accommodation for specific requirements and overall experience?
3
DECLARATIONI understand that filling this form indicates my willingness to share this information for other passengers benefit and that I may be contacted for any resolution I policy recommendations. *
06/04/12 12:09