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Congratulations to the GTAA!

By Jim Catney, Vice-President, Aviation and

Transportation

S.P. wishes to congratulate

one of our key customers –

the Greater Toronto

Airports Authority (GTAA) for

receiving the Airports Council

International’s Airport Service Quality

(ASQ) recognition award for Customer

Service Excellence and the title of Best

Large Airport in North America.

The Airports Council

International Airport

Service Quality Award is

the highest possible

distinction in the industry

and we are delighted that

Toronto Pearson has been recognized for this

significant achievement and prestigious

award, which is possibly the highest accolade

an airport operator can receive.

This award recognizes

Toronto Pearson

International Airport for

their courteous and helpful

staff and improvements to

airport ambiance.

This is a great step for the

GTAA in achieving their

vision of becoming the

“the best airport in the world” and their

mission statement of “Passengers are our

Passion”.

A.S.P. continues to support the

GTAA and the Toronto

Pearson Airport Community in

enhancing the customer

service experience; as employees of the

Toronto Pearson Airport Community, we

should all be extremely proud of our role in

airport customer service excellence.

On behalf of A.S.P., we sincerely congratulate

the GTAA and wish them continued success

in the future.

Inside This Issue

HQ News 2

Employee Spotlight 6

Residential and Commercial News 13

Aviation News 13

Canine Corner 15

ICTS News 15

A.

Quarterly/Seasonal Newsletter for Employees and Clients

of A.S.P. Incorporated

1450 Appleby Line, Suite 200, Burlington, ON L7L 6V1

877-552-5535 | security-asp.com

Security

Matters™

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Security Matters™ HQ News

Spring 2018 Edition

OSR Mariam Yalda Wins Eye on Safety Award By Noah Thompson, Senior Manager,

Customer Service

SR Agent Mariam Yalda

received an Eye on Safety

Award from GTAA, Corporate

Safety and Security for going

above and beyond while performing

her OSR duties.

During an afternoon peak in Terminal 3 at

Toronto Pearson, Agent Yalda was

instrumental in the apprehension of two

passengers that forced their way through a

Terminal Access Control Point.

Mariam’s attention to detail and direction,

led TPIA Safety and Peel Regional Police

to the unruly passengers to stop them from

boarding their flight.

Mariam is a shining example of our team

going above and beyond for Safety and

Security. Mariam received some safety swag

and is invited to attend the GTAA’s Eye on

Safety Gala later this year. A job well done!!

Welcome Aboard! By Barbara Joaquin, Manager, Human

Resources

e have recently welcomed a

new member to the head

office Human Resources

Team, Theresa Schulin.

Theresa joins A.S.P. as HR Administrator, to

fill in for HR Administrator Carling

Rakoczy when she goes on maternity leave

in June 2018.

Theresa comes to us with over 10 years of

human resources experience, having worked

for Ikea as an HR Generalist. Most recently,

Theresa supported GardaWorld in the

areas of payroll, billing and scheduling of

guards.

Theresa Schulin, HR Administrator

In Carling’s absence, Theresa is your main

point of contact for general HR inquiries,

such as benefits enrolments/changes,

uniform orders/returns, employment letters,

employee portal password issues, and

updating personal information. Theresa can

be reached at 905-333-4242 ext. 224 or

[email protected].

Please join me in welcoming Theresa to the

A.S.P. team!

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GTAA Safety Officer Adam Hendrick presents

Eye on Safety Award to OSR Agent Mariam

Yalda

mailto:[email protected]


Spring 2018 Edition

Did You Know? By Paul Parkinson, Director of Finance

Payroll Processing Changes Here at head office, the

accounting team has been

hard at work in

transitioning our accounting and payroll

system to Sage 300. We’re very excited

about this change. With an integrated system

connecting both the scheduling and

accounting system, we will see fewer errors

and increased efficiencies. This means that

there will be a new format for the paystub.

Prior to the conversion, we will be providing a

sample paystub to help you understand how

to read the new paystub.

To help reduce the number of payroll

discrepancies, we encourage you to review

your online portal frequently and quickly

bring any discrepancies to your supervisor.

Resolving discrepancies after the payroll

process is extremely time-consuming.

OHIP+ The recent changes in

the provincial

government provide

drug coverage for persons under the 25 years

of age. Please request the generic drug from

your pharmacist; otherwise, you may still be

responsible for a charge that isn’t covered.

MyTime Scheduling App and Preferences By Darren Scott, Resource Coordinator

ever miss an available posting

again using the MyTime app.

The MyTime app improves

communication by putting your

schedule on your smart phone.

From the app, you can:

View your schedule. No more logging on

to your desktop to see what days you’re

working and when you have vacations.

Easily make plans around your work

schedule.

Sign up for shifts and overtime.

Apply for leave.

Sort and filter available postings.

Receive mobile alerts and notifications.

Was there a change to your shift start

time? The app will send you an alert as

soon as a change is made.

Punch in and out.

Have you set your Preferences?

Using your portal or MyTime app, you can

tell Resource Planning when you prefer to

work. When an individual shift is open or a

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Spring 2018 Edition

long-term assignment becomes available,

your preferences are reviewed to assist

scheduling. If you don’t set preferences on

your portal, you may be overlooked.

For more information regarding the app or if

you require assistance with it, please contact

Resource Planning Department.

Social Media Corner By Susana Borosic, Administrative Assistant

ur guards and OSR

representatives receive

incredible praises for their

hard work and dedication.

From maintaining outstanding vigilance

outdoors during cold days, to providing that

extra touch of service, our staff are on the

front lines making it happen! This quarter,

share your stories with us and let us share all

you do, online!

Do you have a fun story?

Have you received a

lovely compliment? Any

memorable moments or

general anecdotes about

your day that make you

love what you do? If so,

send an email to me, Susana, at

[email protected] and allow me the

opportunity to celebrate your team spirit with

our followers!

Are You “AWARE” of Our New Training App? By Debbie Ciccotelli, Director, Strategic

Initiatives

ur parent company, ICTS, has

developed an exciting new

Security Awareness Training

application (“app”) entitled “AWARE”,

which will be rolled out to all ICTS

employees worldwide, including A.S.P.

AWARE may be run on any PC or mobile

device. The app focuses on how to identify

suspicious signs, which are indicative of a

threat in the workplace.

There are a number of

versions of this app, each

of which has been

expressly designed for the

specific sectors in which

our employees work (e.g.,

Aviation & Airport

Environment, Retail and

Commercial). Although

the content of each

version is basically the

same, the case studies

(videos and lessons learned) are targeted to

each specific work environment.

A.S.P. will commence the roll-out of this app

to all of our employees within the

Aviation/Airport environment within the next

few weeks; shortly thereafter, we will initiate

the roll-out to our CIC/RES

(Commercial/Residential Division)

employees. Employees will receive detailed

instructions as to how to register and access

the app, which will include a link and Licence

Key for each specific version and instructions

for the specific access device (PC, iPhone or

Android). The training course takes

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mailto:[email protected]

http://www.ictseurope.com/products/training-assessment/aware


Spring 2018 Edition

approximately 25 minutes to complete and

includes a short test upon completion of the

training.

ALL A.S.P. employees will be required to take

this training and individual training records

will be tracked to ensure completion across

the organization.

SECURITY MATTERS! and we all play a role

in the protection of our client’s assets,

employees and customers.

Situational Awareness in Security Operations By Darren Scott, Resource Coordinator

here are many important

factors in the work of a security

guard, but to effectively

maintain the security of clients and co-

workers, there is no skill more

important than situational awareness.

Safety and security all hinge on a guard’s

ability to recognize potential threats, realizing

when a situation is escalating and knowing

how to respond appropriately.

The following examples highlight a few key

elements of situational awareness, as well as

how it can improve results.

Focus on Your Surroundings One of the primary

skills of situational

awareness is the ability

to identify anything that

seems out of place. We

might refer to this as

being diligent, so that even the tiniest details

aren’t missed.

Security guards should learn to focus on

minor details and investigate even the

smallest indicator that something might be

wrong. That strange sound might be nothing

more than a squirrel outside in the trash, but

it could easily be a trespasser trying to gain

access to the facility. Using situational

awareness to investigate these details can

help stop a problem before it gets out of hand.

Escalation Prevention Another key element of situational awareness

is responding appropriately to prevent

escalation.

Whether a guard encounters a fire or come

face to face with a trespasser, understanding

the steps needed to take to resolve the

situation and keep safe in the process is an

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Security Matters™ Employee Spotlight

Spring 2018 Edition

absolute must.

Not every situation requires that a guard calls

for assistance. A key part of situational

awareness is understanding which situations

can be resolved without outside assistance

and which problems require supervisor

assistance or communication with a client.

Training to Interact with Aggressive Individuals All guards receive training

on what to do for the

various security situations

they might face. One of the

most difficult situations

involves dealing with an

aggressive individual.

Among the tactics that

guards understand is the

importance of maintaining

correct posture, staying a

safe distance away, verbally

communicating in a calm direct manner, and

watching for physical signs that an encounter

is escalating into a potentially dangerous

situation.

By understanding what needs to be done to

prevent an incident from occurring, security

guards are in a better position to protect the

interests of clients and coworkers.

Spring Honour Roll In this edition, Employee Spotlight shines on

the following outstanding employees. Thank

you to:

David Ramlagan, for all you do.

Nelia Silva, 2017 CEO’s Award of Merit.

Nataliya Boychuk, 2017 CEO’s Award

of Employee Excellence.

Osmond Coutino, 2017 CEO’s Award of

Supervisory Excellence.

Tinisha Harding, 2017 Security Guard

of the Year (RES/CIC Division).

Sedije Muratovski, Toronto Pearson

Safety and Security Award, Tier 2.

Joshua Santos, for resuscitating an

elderly male found without vital signs.

Patel Vandanabahen, for appreciation

from our client InterVISTAS.

Sushana Lindo, for founding the Blake

and Lindo Christmas Helping Hand Fund.

Nunzio Cannistraci and Magdi

Iscandar, Monthly Referral Draw

Winners.

“I would like to congratulate everyone for their enormous and dedicated hard work

last year. They were there when we needed them, whether it was for a post, call-up or

even for door patrol and Airside Gates/NPSV (Non-Passenger Vehicle Screening).

People are and will always be our greatest asset. Your abilities and contributions are an

important key to the success of our entire operation.

We thank all employees who went out of their way to help and support us.”

- Osmond Coutino


Spring 2018 Edition

Meet David Ramlagan By Sean Gallagher, HR Recruitment

Manager

avid is A.S.P.’s Training

Coordinator for Aviation

Security at Toronto Pearson

Airport, but he didn’t start there!

David Ramlagan explains GuardTek Software

David has always been involved in Aviation

from a young age and moved up through the

ranks at G4S, where he started as an Access

Control Officer in 2004. Displaying great

leadership and drive, he was promoted to

Terminal Security Supervisor.

A.S.P. took over the G4S Aviation contract in

2009, and our executive team quickly noticed

David’s exceptional skills. Now under employ

as an A.S.P. representative, David was

promoted in 2010 as the first ever Aviation

Training Coordinator. He has since

trained hundreds of guards through his nine

years with A.S.P.

David’s success stems from a continued

desire to grow and achieve. In addition to

arriving early for work, staying later than

asked, and maintaining an excellent rapport

with his colleagues, David continues to

mentor team members on his own to achieve

his same level of success by proving

exceptional training techniques, daily. Thank

you, David, for your dedication and your

inspiration to the Security Industry.

Lucky Draw Winners! By Sean Gallagher, HR Recruitment

Manager

Nunzio Cannistraci, December/January Monthly

Referral Giveaway Recipient

Magdi Iscandar, February/March Monthly

Referral Giveaway Recipient

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Spring 2018 Edition

Nelia Silva, 2017 CEO’s Award of Merit By Garinder Grewal, Service Delivery

Manager, Aviation

elia Silva quite often goes well

beyond her typical obligations

to satisfy clients. She always

demonstrates how excellent customer

service has a lasting positive effect on

client relationship.

In her three years

of service with

A.S.P., Nelia was recognized multiple times

by Gate Gourmet’s senior management

for her professionalism and her customer

service skills.

Nelia was additionally on various occasion

commended by GTAA clients Jeff Thorn

(Manager, Security Operational

Support) and June Main (Manager,

Corporate Services); they would like Nelia

to be the first choice for GTAA receptionist

call-up.

Nelia also stepped up on multiple occasions

to fill in as supervisor.

Nelia Silva,

2017 CEO’s Award of Merit

“I am pleased, honored and humbled to accept this award. I've worked at

this location since 2009 and currently going on three years with A.S.P.

Earlier this year, I was promoted to Acting Supervisor and help out

occasionally, when needed. As much as I appreciate and am grateful for this award, the greatest reward is

working with the group and company that I do. My sincerest gratitude to

my team, without whom this experience wouldn't have been

possible, but most of all to The Lord, who blesses me with life and a job,

day in and day out.” – Nelia Silva

Nataliya Boychuk, 2017 CEO’s Award of Employee Excellence By Garinder Grewal, Service Delivery

Manager, Aviation

ataliya has done an

outstanding job in every role

she was assigned. Our clients

and her colleague are frequently

observed praising her.

Her patrol reports are not just always

complete, but they also constantly exceed

expectations. Our clients have recognized and

praised her excellent customer service skills

and hardworking attitudes on multiple

occasions. We once again thank and

congratulate you for rendering your

invaluable services to the company.

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Spring 2018 Edition

“…these two ladies really helped me. I was stressed and very confused as the parking garage at Terminal 3 is very

confusing and they reassured me that they would find it (my vehicle) and

not to worry.

I feel like it needed to be brought to someone's attention because they

definitely showed excellent customer service.”

From: J-Kyle Smith, TPIA Passenger.

Nataliya Boychuk,

2017 CEO’s Award of Employee Excellence

“Natalia was at the scene. She professionally handled any problems occurring between passengers and

airline representatives, and using her multilingual skills, assisted many

passengers to figure out directions, information, and even provided

necessary airline company contact phone numbers for ticketing issues.”

From: Taras, TPIA Passenger.

Sedije Muratovski, Toronto Pearson Safety and Security Award, Tier 2 By Garinder Grewal, Service Delivery

Manager, Aviation

n a busy night in Terminal 1,

Sedije Muratovski was sent to

Pod 1 to verify an operational

swing of the gate. In the meantime,

four passengers crashed through the

Node E connection bridge and went

through the door.

Sedije Muratovski, Toronto Pearson Safety

and Security Award – Tier 2

Reacting quickly, Sedije ran and managed to

stop the passengers. As more passengers

arrived, she maintained control until an Air

Canada representative was on scene.

Sedije crossed the entire terminal, arrived on

scene in less than a minute from the initial

dispatch, and was able to help redirect the

passengers to the right area, enabling them to

make their flight connections and helping

them to enjoy their experience here at

Toronto Pearson. Congratulations!

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Spring 2018 Edition

Osmond Coutino, CEO’s Award of Supervisory Excellence By Garinder Grewal, Service Delivery

Manager, Aviation

nce again, this year Osmond

Coutino’s performance stood

out. Osmond made a special

effort on numerous occasions to

ensure that operation rans smoothly.

He worked day, afternoon and night shifts as

a terminal and/or airside supervisor to

ensure that all gaps were filled and to ensure

that A.S.P. met contractual obligations.

2017 Runway Run Participants

Osmond also volunteered for many events

this year. For example, Runway Run, TPIA

Street Festival and GTAA All Employee

Meeting. For every event, he was the first to

appear to set up and the last one to leave, to

guarantee customers were completely happy

with our service.

Osmond Coutinho, 2017 CEO’s Award of

Supervisory Excellence

Tinisha Harding, A.S.P. Security Guard of the Year, RES/CIC Division By Michael Moledzki, Service Delivery

Manager, RES/CIC

ne of the hardest working

guards in the RES/CIC Division

is Tinisha Harding, the 2017

Guard of the Year.

Tinisha was recently promoted to site

supervisor of a residential building. She has

been in the role for about a month now and

has exceeded all expectations.

She has shown leadership, determination and

dedication in her new role. She put in place

new procedures to improve the site and

property management is very satisfied with

these implementations. Putting in 110% from

the moment she signs in, to the moment she

signs out, Tinisha is always available to work

longer hours and always available to answer

questions when needed.

Tinisha Harding, 2017 Guard of the Year

Tinisha adds a smile and pleasant greeting to

every interaction, whether it be with a tenant,

contractor, management or guard. Keep up

the great work, Tinisha! You are a shining

example of what an A.S.P. guard is.

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Spring 2018 Edition

Joshua Santos Gives CPR to Elderly Male By Cliff Sampogna, Regional Manager,

RES/CIC

S.P. employs approximately

1100 hard-working and

dedicated employees. These

employees give 100% every day and dedicate

themselves to our A.S.P. family. They

continually provide a premium service that

maintains a very strong reputation for A.S.P.

with our clients and within the security

industry.

Within this family, we have the opportunity

to recognize an individual for exceptional

dedication and the ability to go above and

beyond that leads to life-saving situations.

I would like to take this opportunity to

recognize an individual for his actions and

exceptional dedication to his job and to his

abilities to go above and beyond that led to

saving the life of another person.

Joshua Santos is one of our staff that works

at a critical infrastructure in downtown

Toronto. He is tasked with patrolling the

property and providing public safety and

property protection, all while maintaining a

very high level of professionalism and

customer service.

On January 31, 2018, Joshua was

patrolling his site when he came upon a

medical situation. An elderly male had

become unconscious and was showing no

vital signs! Joshua immediately began

providing CPR to the individual and was able

to restore his breathing. Joshua immediately

put the individual into the recovery position.

Unfortunately, the male again lost

consciousness and had no vitals. Joshua

utilized his First Aid training and continued

to provide CPR to the male. Again, he was

able to restore his vital signs. This occurred a

few times, and Joshua continued to provide

CPR.

Once the fire department and ambulance

arrived on site, the person was in stable

condition and was transported to the hospital

with stable vitals.

These quick actions from Joshua led to this

person surviving. Joshua showed that he has

the skills, training and dedication to perform

at a level that can save a life.

Joshua Santos (left), accepts A.S.P.

recognition award from Supervisor

Stephen Lewis (right).

I am personally beyond proud of Joshua’s

actions and dedication. These types of

situations continue to show how strong our

A.S.P. family is in the field and how much of a

difference we can truly make.

I want to take this opportunity to thank

Joshua for all the hard work and dedication

he has shown while he has been with us.

Congratulations on an amazing job!

A.


Spring 2018 Edition

Patel Vandanabahen Helps InterVISTAS By Noman Butt, Manager, Ad Hoc Services

would like to congratulate and

thank Vandanabahen on an

excellent job.

She started with the company in November

2017 and I hear nothing but good things

about her from the supervisors.

She was assigned to work for InterVISTAS

one day and she went out of her way to help

the client. Stanley from InterVISTAS called

and spoke very highly of her and stated that”

she was very helpful, punctual and

attentive”.

Client wanted Vandanabahen to work with

them until the project end date. She happily

accepted the schedule and voluntarily

reassigned herself to help the client.

Vandanabahen continues to be a valued

member of our organization and always

willing to go above and beyond.

Patel Vandanabahen

“Helpful, punctual and attentive”.

The Blake and Lindo Christmas Helping Hand Fund By Sushana Lindo, HR Administrator

t has always been the intention of

my mom and I to be able to assist

the less fortunate.

The opportunity presented

itself when my mom saw the

need in her church back

home in Jamaica. Pastor

asked individuals who

needed non-perishable

items to step forward. It was

shocking to my mom to see

how many people needed these items. We

came together with just one common goal: to

help the less fortunate and assist with giving

them the opportunity to have a decent

Christmas meal.

We started this fund in December 2015 and

we donated to 10 families during this year

and we have continued to increase the

numbers over the past few years. With the

help of A.S.P., we managed to contribute to

some more families and put a smile on their

faces.

It makes us happy to see the difference this

has made to these families and it is a pleasure

to hear people from the previous years

express their appreciation repeatedly.

Looking forward to making a much more

significant impact for this December.

Just a reminder to everyone to be kind to one

another. Make a difference in somebody’s life

if you can, it doesn’t have to be monetary. A

kind word does go a far way and will brighten

a person’s day.

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Security Matters™ Residential and Aviation News

Spring 2018 Edition

Residential/Commercial Opportunities By Cliff Sampogna, RES/CIC Regional

Manager

ur organization has gone

through some real growth and

change over the last couple of

years.

This change has continued within A.S.P. and

is showing a strong path for the future. Our

Residential and Commercial division is

continuing to gain strength with new organic

business.

One of the amazing successes that we have

had over the last few months was with

Bentall Kennedy. We were invited to

provide a proposal for concierge services in

late 2017. After review and consideration, we

were informed that we were the successful

vendor for security services. This was a big

win for us, as this allowed us to bring new

growth within the residential division.

A second

success that

we have been

working on is

a large

contract

within the

social media industry. This contract is

within a specialized vertical market that

requires a highly trained customer service

person to service the unique industry. This

contract was awarded to A.S.P. in February

and we are proud to say that we have started

the contract as of March 26, 2018.

These contracts have allowed us to continue

building a unique premium security brand

within the industry. Our organization is very

proud of the quality of services that we

provide to a unique client base, on a level that

continues to exceed industry standards.

This step forward for our organization is a

true testament of how far we have come and

how all of the hard work over the years has

allowed us to move forward and grow

organically. I am very excited to start working

on these opportunities and providing future

announcements to the A.S.P. family on our

successes. I want to personally thank

everyone that helped on these opportunities.

iSpring is Here! By David Ramlagan, Training Coordinator,

Aviation Security

Spring is an online training

application. It is accessible from

any mobile device or PC.

The app is

essentially mini-

quizzes on subjects

such as “Airport

Areas” or “Breaches of Security”. Knowledge

is everything in this line of work. These

modules are developed to increase that

knowledge.

You will be better prepared for your job and

your annual recertification test. These

electronic training modules were previously

accessible only from a Supervisor’s mobile

device. Now you can test your knowledge in

your favourite setting, at your own

convenience.

Because of the sensitivity of the content, you

must ensure that it remains confidential.

This includes access to your account.

Information from the material must not be

reproduced in any form.

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Security Matters™ Residential and Aviation News

Spring 2018 Edition

Certificates of completion will soon be provided for anyone interested in strengthening their portfolio, because every module you complete also strengthens the company as a whole. Enhancing your professional skills means that that A.S.P. can deliver a better service to its clients.

To ensure that we are using this technology to its fullest potential, our supervisory team will be aware of your progress with the modules. Your test results allow us to focus where greater attention is needed while having no effect on your employment. If a specific module needs to be completed, your Supervisor will work with you, as always, to ensure you know your stuff.

Please check the communication binders at the access control posts for login instructions or contact me directly.

A big thank you to Noah Thompson, Senior Manager, Customer Service, for introducing us to this technology. This is one example of the progress achieved through our expansion and the sharing of innovative ideas from brilliant minds within this growing organization.

OSR Training News By Noah Thompson, Senior Manager, Customer Service

uring their job shadow assignment in T3 USCBP, a group of new OSRs were met

with some of the most challenging moments that an OSR can face in that area.

The USCBP’s APC system was down and passengers were required to complete oral declarations, significantly increasing passenger processing times. This occurred

right at the beginning of the connections peak period in T3.

Led by a group of senior OSRs and Lovleen Kaur, Acting Supervisor, the newly trained OSRs stepped up and assisted to make the best passenger experience possible. Passengers were pleasantly surprised when greeted and assisted by our smiling and pleasant trainees in such a hectic scene. Queues were formed through the Step 2 area and passengers were kept calm while waiting for processing.

Working together with the GTAA, Airline Representatives, CATSA and USCBP; team work was paramount during the system outage and the OSR Team stepped up to the challenge.

APC: Automated Passport Control kiosk

CATSA: Canadian Air Transport Security Authority

GTAA: Greater Toronto Airports Authority

T3: Terminal 3 (Toronto Pearson Int’l Airport)

USCBP: United States Customs and Border Patrol

Each Agent was recognized for their team and individual efforts. We are pleased to have such a dedicated senior team and are exited for our trainees to start fully trained. Great Work!!

Left to right ‐ OSR Trainees: Sherry Arabpour, Elsie

Rosendo and Anisha Gordon ‐ OSR Agent:

Ambreen Khan – OSR Trainees: Shantal

Fairweather and Amardeep Bhullar.

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Security Matters™ Canine Corner/ICTS News

Spring 2018 Edition

A.S.P. Canine Unit Welcomes EDD Jordan By Mark Burnett, Canine Trainer

he A.S.P. Canine Unit welcomed

a new canine member to the

team in early March.

The German

Shorthaired Pointer,

named Jordan, was

assigned to K9

handler Emily

Sutherland to

replace Emily’s

current explosives

detection dog (EDD),

Dash, when he takes

his much-deserved

retirement in April.

Jordan arrived from

the Netherlands,

having received his

initial basic training by our partners at Four

Winds Police Dog Centre in Geffen.

Jordan has settled in

nicely to the busy

routine at Toronto

Pearson

International

Airport. He will

finish his testing

shortly to allow him

to be fully operational as a working EDD with

his handler. As you can see from the photo,

Jordan is adjusting quite well to our

Canadian weather.

A.S.P. wishes Emily and EDD Jordan the best

of luck in their career together, with grateful

thanks to EDD Dash and best wishes in his

retirement.

ICTS News

New Contracts for ICTS General Services

ICTS General Services,

ICTS Europe’s Spanish

subsidiary, welcomed two

new clients in March

2018: Air France-KLM and Hainan Airlines.

On 16 March, 2018, ICTS General Services commenced a new contract with Air France- KLM at Barcelona and Madrid Airports. The ICTS team is responsible for the management of the airline’s Ticketing Desk.

The following week, ICTS started providing

Hainan Airlines with aircraft security services at Madrid Airport. ICTS General Services already provides such services to

Avianca, Aeromexico, Air China and Qatar Airways.

ICTS’ Partnership with United Airlines Expands at LisbonOn 18 March, 2018, ICTS Portugal

commenced a new contract with United Airlines at Lisbon Airport, where the ICTS team is responsible for the provision of the

full suite of enhanced security services.

“We are delighted with the award of this new contract and welcome United Airlines as our new Client in Lisbon. The steady growth in business at Lisbon Airport is very exciting. We look forward to serving our clients, providing the best service possible and building a strong business partnership,” said

Manuel Joao, Manager of ICTS Portugal.

ICTS Europe has been working with United Airlines for over 20 years, providing security services at 20 locations in 10 countries.

T

EDD Jordan

security matters - a.s.p security services: security guards · security matters ™...

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