security center release notes 5.5 sr2 · 2016. 10. 24. · intelbras enhancements • view and...

Security Center Release Notes 5.5 SR2

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Document information

Document title: Security Center Release Notes 5.5 SR2

Document number: EN.500.001-V5.5.C2(4)

Document update date: October 24, 2016

You can send your comments, corrections, and suggestions about this guide [email protected].

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Contents

Preface: PrefaceCopyright notice . . . . . . . . . . . . . . . . . . . . ii

Chapter 1: Release NotesWhat's new in Security Center 5.5 SR2 . . . . . . . . . . . . . . . 2

Platform enhancements . . . . . . . . . . . . . . . . . 2Video enhancements . . . . . . . . . . . . . . . . . . 2Resolved issues in Security Center 5.5 SR2 . . . . . . . . . . . . . 4

What's new in Security Center 5.5 SR1 . . . . . . . . . . . . . . . 6Resolved issues in Security Center 5.5 SR1 . . . . . . . . . . . . . 6

What's new in Security Center 5.5 GA . . . . . . . . . . . . . . . 7Platform enhancements . . . . . . . . . . . . . . . . . 7Video enhancements . . . . . . . . . . . . . . . . . . 9Access control enhancements . . . . . . . . . . . . . . . . 11LPR enhancements . . . . . . . . . . . . . . . . . . 13Resolved issues in Security Center 5.5 GA . . . . . . . . . . . . . 13

Installation and upgrade notes for Security Center 5.5 SR2 . . . . . . . . . . 18Known issues in Security Center 5.5 SR2 . . . . . . . . . . . . . . 19Limitations in Security Center 5.5 SR2 . . . . . . . . . . . . . . . 28Security Center 5.5 system requirements . . . . . . . . . . . . . . 53Supported video units in Security Center 5.5 SR2 . . . . . . . . . . . . 54Supported HID Units in Security Center 5.5 SR2 . . . . . . . . . . . . 55

Supported HID Legacy controller firmware in Security Center 5.5 SR2 . . . . . . 55Supported HID interface module firmware in Security Center 5.5 SR2 . . . . . . 55Supported HID EVO controller firmware in Security Center 5.5 SR2 . . . . . . . 56Supported interface modules for Edge EVO controllers in Security Center 5.5 SR2 . . . 58

Supported Synergis access control software in Security Center 5.5 SR2 . . . . . . . 59Supported Bosch intrusion detection devices in Security Center 5.5 SR2 . . . . . . 60Supported Honeywell Galaxy intrusion detection devices in Security Center 5.5 SR2 . . . . 62Supported DSC intrusion detection devices in Security Center . . . . . . . . . 63Supported DMP intrusion detection devices in Security Center 5.5 SR2 . . . . . . . 64Supported languages in Security Center 5.5 SR2 . . . . . . . . . . . . 65Supported upgrades from earlier versions of Security Center . . . . . . . . . 66Supported Omnicast migrations in Security Center 5.5 SR2 . . . . . . . . . . 67Security Center 5.5 SR2 compatibility . . . . . . . . . . . . . . . 68Backward compatibility requirements for Security Center . . . . . . . . . . 69Supported federations for Security Center 5.5 SR2 . . . . . . . . . . . . 73Omnicast compatibility in Security Center 5.5 SR2 . . . . . . . . . . . . 74

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About the documentation in Security Center 5.5 SR2 . . . . . . . . . . . 75Types of Security Center releases . . . . . . . . . . . . . . . . 76

Where to find product information . . . . . . . . . . . . . . . . 77Technical support . . . . . . . . . . . . . . . . . . . . . 78


tip.genetec.com | Security Center Release Notes 5.5 SR2EN.500.001-V5.5.C2(4) | Last updated: October 24, 2016 1

1Release NotesSecurity Center is the unified security platform that seamlessly blends GenetecTM security and safetysystems within a single innovative solution. The systems unified under Security Center include GenetecTM

OmnicastTM IP video surveillance system, SynergisTM IP access control system, and AutoVuTM IP licenseplate recognition (LPR) system. Security Center 5.5 SR2 is a service release that improves reliabilityand performance. This document describes the release in detail, and provides late-breaking or otherinformation that supplements the Genetec Security Center documentation.

This section includes the following topics:

• "What's new in Security Center 5.5 SR2" on page 2

• "What's new in Security Center 5.5 SR1" on page 6

• "What's new in Security Center 5.5 GA" on page 7

• "Installation and upgrade notes for Security Center 5.5 SR2" on page 18

• "Known issues in Security Center 5.5 SR2" on page 19

• "Limitations in Security Center 5.5 SR2" on page 28

• "Security Center 5.5 system requirements" on page 53

• "Supported video units in Security Center 5.5 SR2" on page 54

• "Supported HID Units in Security Center 5.5 SR2" on page 55

• "Supported Synergis access control software in Security Center 5.5 SR2" on page 59

• "Supported Bosch intrusion detection devices in Security Center 5.5 SR2" on page 60

• "Supported Honeywell Galaxy intrusion detection devices in Security Center 5.5 SR2" on page62

• "Supported DSC intrusion detection devices in Security Center" on page 63

• "Supported DMP intrusion detection devices in Security Center 5.5 SR2" on page 64

• "Supported languages in Security Center 5.5 SR2" on page 65

• "Supported upgrades from earlier versions of Security Center" on page 66

• "Supported Omnicast migrations in Security Center 5.5 SR2" on page 67

• "Security Center 5.5 SR2 compatibility" on page 68

• "Backward compatibility requirements for Security Center" on page 69

• "Supported federations for Security Center 5.5 SR2" on page 73

• "Omnicast compatibility in Security Center 5.5 SR2" on page 74

• "About the documentation in Security Center 5.5 SR2" on page 75

• "Types of Security Center releases" on page 76


Release Notes


What's new in Security Center 5.5 SR2

With each release, new features, enhancements, or resolved issues are added to the product.

Platform enhancements

The following platform enhancements are included in Security Center 5.5 SR2:

• Snapshot enhancements: In the snapshot editor, you can now zoom and pan the image sothat it is easier to edit the image. You can also adjust the brightness and contrast of the image.When saving snapshots, there is a new option to stamp the First and Last name of the user onthe snapshot image. If the user does not have a first and last name, their Username is stampedon the image.

• Maintenance mode enhancements: You can now state the reason you are setting an entityin maintenance mode. The reason the entity is in maintenance mode is shown when you hoverover the entity icon in the area view and on maps. You can see if an entity is in maintenancemode, and the duration of the maintenance mode in the System Status task.

• Hardware inventory enhancements: When you hover over the Password column value forvideo units, a tooltip now indicates if the manufacturer default password is being used.

• Audit trails for map modifications: Map modifications are now logged in the Audit trails task.You can view who added or removed items from a map, who modified entities on a map, whoadded or removed layers, and so on.

• Hot action enhancements: Users who are offline are no longer available as recipients whenusing the following manual hot actions:

• Clear tasks• Display an entity in the Security Desk• Play a sound• Send a message• Send task

• Alarm enhancements:

• When you group alarms, you can choose what information is shown in the group header.• The Security Desk option Display entity names with their full path now also applies to

alarms. When this option is selected, the alarm's full path is shown in the Source column inthe Monitoring task and Alarm monitoring task.

• Custom fields for alarms are now available as columns in the Monitoring task and Alarmmonitoring task. You can also group alarms by custom fields.

• You can now filter alarms by the Source entity type column.• When you right-click an alarm in the alarm list, you can jump to the configuration page of the

source entity.

Video enhancements

The following video enhancements are included in Security Center 5.5 SR2:


Release Notes


General video enhancements

• Dewarp images that are recorded on the edge: Video that is recorded on the edge from afisheye camera can be dewarped for playback in Security Center.

• Improved resolution when viewing dewarped images: The maximum dewarped resolutionthat is used when viewing dewarped images in Security Desk is no longer configured in theConfigure lens dialog box. It is automatically calculated based on either the tile size, andinput stream resolution, or the tile size, input stream resolution, and the maximum dewarpedresolution value for the camera. To view the dewarped resolution that is being used, click Ctrl+Shift+A within the tile and check the resolution beside Transformed dimensions. For moredetails about configuring fisheye lenses for your camera, see the Security Center Video UnitConfiguration Guide

ACTi enhancements

• View and dewarp video: Security Center supports viewing and dewarping video imagescaptured from an ACTi fisheye camera lens. For more details about configuring a fisheye lensfor your ACTi camera, see the Security Center Video Unit Configuration Guide

Axis enhancements

• Zipstream with dynamic frame rate: Security Center supports Axis Zipstream2 with dynamicframe rate for H.264 streams. A Dynamic FPS option is available on the Video tab for Axiscameras that support dynamic frame rate. For information on how to configure Zipstream inSecurity Center, see the Security Center Video Unit Configuration Guide.

NOTE: Firmware 6.30 or higher is required to use Zipstream with dynamic frame rate.• IR illuminator control: You can control the IR illuminator on an Axis unit in Security Desk

using the tile menu commands. When you right-click and select Camera > Commands on a tiledisplaying a camera that has an IR illuminator, the following commands are available:

• Turn on IR illuminator• Turn off IR illuminator• Synchronize IR illuminator with IR cut filter(default setting)

NOTE: The IR illuminator can only be controlled when the IR cut filter is turned off or theAutomatically set IR cut filter is enabled and the camera is in night mode.

Bosch enhancements

• Stream live video using RTSP over HTTPS: Security Center supports streaming live videousing RTSP over HTTPS communication.

Dahua enhancements

• View and dewarp video: Security Center supports viewing and dewarping video imagescaptured from a Dahua fisheye camera lens. For more details about configuring a fisheye lensfor your Dahua camera, see the Security Center Video Unit Configuration Guide .

Intelbras enhancements

• View and dewarp video: Security Center supports viewing and dewarping video imagescaptured from an Intelbras fisheye camera lens. For more details about configuring a fisheyelens for your Intelbras camera, see the Security Center Video Unit Configuration Guide.


Release Notes


Panasonic enhancements

• Support for Advanced VBR for H.264 streams: An Advanced VBR option is now availableas a Bit rate priority on the Video tab for Panasonic 3, 5, and 6 series units that supportthis feature. You must first configure a Control time period on the camera's web page. Fordetails about Advanced VBR and configuring the Control time period, see your Panasonicdocumentation. For details about configuring Advanced VBR in Security Center, see the SecurityCenter Video Unit Configuration Guide.

Resolved issues in Security Center 5.5 SR2

Resolved issues are software issues from previous releases which have been fixed in the currentrelease.

The following software issues were resolved in Security Center 5.5 SR2.

Issue Solution/Unit

Description

All 645931 Upgrade: Upgrading a Security Center 5.4 system to a 5.5 system mightprevent a plugin from loading.

All 633809 A user that has the Scramble entity names option enabled cannotcreate another user correctly.

All 601212 Failover: In a Windows Cluster, failover from one node to another doesnot work properly.

AmericanDynamics

523767 The alarm input and output pins for American DynamicsADCI800FD021 cameras is not available in Security Center.

Axis 349099 Audio playback is distorted when using the G.711 audio codec.

Axis 279330 Axis A8004-VE: The door station cannot be added to Security Centerusing a port that has more than 3 digits.

Barco 641840 Barco CMS Plugin: Video does not stream on the Barco wall when "Usesecure communication" is enabled in the Media Router in SecurityCenter 5.5 GA.

Bosch 525623 Bosch NIN-932 and NBN-71013-B: The options Unit motion sensitivityand Consecutive frame hits cannot be configured.

Canon 356056 Canon: No audio alarm events are sent to Security Center for thefollowing units:

• VB-M7200F• VB-M620VE• VB-S905F

Interlogix 198221 Interlogix SymNet: Audio is not working.


Release Notes


Issue Solution/Unit

Description

Pelco 542016 Pelco IMM: Motion blocks are not detected on the 360/mosaic optionfrom the single panorama view.

Workaround: To be able to see the motion blocks, you must clear thezone and reinsert the camera.

Pelco 483776 When adding a second video stream from a Pelco IXE31 (SarixEnhanced) camera, the video resolution is the same for both streams.

Video 633848 PTZ control is lost after you drag and drop a PTZ camera from a map toa tile.

Video 600583 When the ArchiveDataMgrhelpers log is enabled in the telnet console ofthe Archiver, deleting a file causes the Archiver to fail.

Video 580388 Security Desk: The Specific commands dialog box is empty for a PTZcamera when running Security Desk as 64-bit application.

Workaround: Run Security Desk in 32-bit. To do this, navigate to C:\Program Files (x86)\Genetec Security Center 5.5\SecurityDesk32.exe.

Video 473805 When a Panasonic camera is configured for a multicast connection type,audio is recorded properly, but is not available in the live feed.

Workaround: To obtain live audio, in the Microphone propertiesdialog box, select the Data format G.721.


Release Notes


What's new in Security Center 5.5 SR1


There are no new features in Security Center 5.5 SR1.

Resolved issues in Security Center 5.5 SR1


The following software issues were resolved in Security Center 5.5 SR1.

Solution/Unit

Issue Description

Access 614583 The status of door entities (online/offline) might not all be accurate. Allunit events and door activities are still received in Security Center andcan still be monitored live for online doors that appear as offline.

Workaround: Assign a door lock to all doors that are missing one.You can do this by going to Config Tool > Door > > Hardware tab andassigning a Door lock. Temporarily assigning an output as the door lockmight resolve this issue.

All 643110 Active directory role does not synchronize users, cardholders, or groupsthat contain a special character in the distinguished name. A specialcharacter is any one of " [ ] : ; | = + * ? < > / \ ,

Video 632561 When a camera is disconnected from and then reconnected to the MediaRouter, a new multicast address is assigned to the camera. The originalmulticast address should be assigned to the camera.


Release Notes


What's new in Security Center 5.5 GA


Platform enhancements

Security Center 5.5 GA includes the following platform enhancements:

• Enhanced Failover Directory (disaster recovery mode):

• Failover Directory roles located in other geographic areas (or buildings) can be configuredto act as disaster recovery servers. A Failover Directory role configured for disasterrecovery, only becomes available when all other primary Directories go offline or fail, andacts as the main Directory.

• You can specify explicitly (new setting) whether a Directory will be used for disasterrecovery. When the Failover Directory is in disaster recovery mode, it does not acceptclient/role connections and returns to normal standby operation when another Directoryrole comes back online or reconnects.

• Failover Directory supports the SQL AlwaysOn Availability Groups feature, where theDirectory SQL database server is configured for high availability and disaster recoverysolutions. This new failover mode is available in addition to the current Backup and Restoreand Mirroring modes.

• Plan Manager enhancements:

• Access control units (controllers) are now supported within maps. This allows users tovisually detect the real-time state of units on a map (A/C fail, tamper, and other statusinformation).

• With geo-referencing on image-based maps, it's now possible to create a map based onseveral file types (JPG, bmp, pdf) and reference it with real geographic coordinates. Thisenables perfect scaling of a map, as well as access to the actual geographical position of anyobject overlayed within the map. A change in the map does not affect the configuration of theobject layers; it is now also possible to benefit from mobile object and KML layers availableon private source maps like it was on GIS maps.

• Layer management has been enhanced for each map object type. Map objects (door,cameras, alarms, and so on) are now available on a separate layer. This allows an operator toselect which information is relevant to display, and in which order which makes their mapinterface more relevant to their immediate needs.

• Multi-tier packages: New packages are available for SDK users in the form of multiple tierswith different capabilities.

• The Basic SDK version is a freely-available package that users can access once they acceptour terms and conditions. With the Basic SDK, users can connect to and interact with theSecurity Center platform, create macros and more. This package includes the SDK for theSecurity Center platform, for Security Desk, Config Tool applications, and the Security CenterWeb Services. It is possible to develop macros, access and modify system configurationsettings, create and listen to real-time system events, manage alarms and incidents, generatevarious system and activity reports and much more.

• The Advanced SDK version includes the capabilities of the Basic SDK and offers moreadvanced video capabilities such as viewing and managing live and recorded video,


Release Notes


managing audio, PTZ camera control, export video, video conversion to other formats, andaccess live and recorded RTSP video streams.

• Active Directory (AD) support for universal groups and global catalogs: The AD rolesupports the ability to synchronize universal groups (same synch capabilities available withActive Directory in Security Center 5.4) as well as security groups belonging to other domainswithin the same forest (Microsoft AD servers are organized into a hierarchy of containersrepresenting the logical structure or tree; when trust is established between logical “trees”,then a “forest” is created). Universal groups are AD accounts from any domain within the forest.

To achieve this, two options are supported:

1 A new setting enables the AD role to connect to a global catalog, which is a distributed datarepository that contains a searchable representation of every object in every domain in amulti-domain AD Domain Services forest.

2 When global catalogs are not used, the AD role must have the right permissions to contactand synchronize with several AD servers.

• DSC PowerSeries Intrusion Panel Extension 4.0: The DSC PowerSeries Intrusion PanelExtension 4.0 includes significant improvements in performance and scalability with respectto the number of intrusion detection units, intrusion detection areas, and inputs that aresupported. Please note that if you already have DSC panels integrated with a previous releaseof Security Center, you must install the new DSC PowerSeries 4.0 extension in order for yourintrusion panel features to work. For more information about the DSC PowerSeries IntrusionPanel Extension, see the DSC PowerSeries Intrusion Panel Extension Guide 4.0.

• Security Desk in 64-bit mode: The Security Desk is now installed as a 64-bit application,allowing for higher memory consumption. This is useful for customers that require morescalability, and customers that are using features that require more memory, such as PlanManager.

• Alarm Management enhancements – alarm grouping and filtering:

• Users can choose how additional occurrences of an alarm are displayed in the Security DeskAlarm Monitoring and Monitoring tasks. Alarms can be grouped by alarm, state, priority, andsource.

• When alarm grouping is enabled, a real-time count of current alarms in each group isdisplayed for quick visual reference, including any common fields for the group such asname, source, or priority.

• Users are also able to expand or minimize an alarm group to simplify viewing. Once grouped,alarms can be managed as a group with available actions that include acknowledge/snooze/forward all alarms in an alarm group.

For more information, see the Security Desk User Guide.• Server Admin Web Client now supported with HTML5: To enhance support for new web

browsers such as Google Chrome and Windows 10 Edge, the Server Admin web app supportsHTML5, the latest technology for web page development. For more information, see theSecurity Center Administrator Guide.

• Maintenance mode enhancements: For roles, video units, cameras, LPR units, Patrollers,access control units, and intrusion detection units, you can specify a duration when enablingMaintenance mode, after which maintenance mode is automatically deactivated. Whenmaintenance mode is enabled for an entity, the Maintenance mode icon is displayed over theentity's icon in the entity tree, indicating that the entity is being investigated and might notperform as expected. The automatic deactivation (schedule) ensures the entity returns tonormal operation without requiring manual intervention.


Release Notes


NOTE: Setting an entity in Maintenance mode does not stop health events, but it reports allhealth events as information only. Any event-to-actions configured for an entity in maintenancemode should continue to work as well.

• New digital input state change events for configuring event-to-actions: Users can configureevent-to-actions based on digital input events. Three new input state events have been added:normal, active, and trouble. For more information, see the Security Center Administrator Guide.

• Security Center Compact: Security Center Compact is a new edition of Security Center (alongwith Standard, Professional and Enterprise) that is only available on subscription. The Compactpackage supports up to 25 cameras and offers an easy-to-deploy option for customers withbasic video management requirements. A Security Center Compact system can be federatedwithin a Security Center Enterprise system, and can be easily upgraded to the next SecurityCenter package tier. A Security Center Compact license is required. For more information aboutSecurity Center Compact and subscription-based licensing, contact your Genetec™ channelpartner.

Video enhancements

Security Center 5.5 GA includes the following video enhancements.

General video enhancements

• Enhanced security for RTSP connections – RTSP over TLS:

• Prior to Security Center 5.5, existing RTSP connections between Security Center role andclient apps used plain RTSP (no encryption or authentication), leaving them exposed to DoSand man-in-the-middle attacks.

• This new feature adds token-based authentication to RTSP requests and adds encryption forvideo transmission by leveraging RTSP over TLS. Command and Control communicationsbetween server modules was already encrypted with Security Center 5.4.

• A new setting called “Use secure communication” is available in the Media Router roleconfiguration settings to enable RTSP over TLS. The "Use secure communication" setting isenabled by default.

• All video transmission uses RTSP over TLS by default.• When network or system is configured for Multicast or Unicast UDP, the RTSP channel is

encrypted. When Unicast TCP is enabled, all the video is transmitted over a secured andauthenticated TLS channel.

• Video playback and video export always use RTSP over TLS so transmitted video is secure(encrypted).NOTE: The "Use Secure Communication" setting can be turned off for backward andforward compatibility. For example, on a Security Center 5.4 system you can federate aSecurity Center 5.5 system, but the "Use secure communication" setting must be turned off.

• Three tier Archiver: It is possible to configure a strategy for camera failover that includesmultiple failover archivers, and a defined order of priority for cameras to failover from oneserver to another. This feature is useful in multi-site scenarios as it enhances the reliabilityof a global video surveillance system; the local site is protected with a third failover Archiverlocated at a remote site.

NOTE: This feature requires a specific license.

For more information, see the Security Center Administrator Guide.


Release Notes


• New event-to-action: email a snapshot: The email a snapshot action, allows users to take asnapshot or a series of snapshots pre-event and post-event and email them to a recipient. Formore information, see the Security Center Administrator Guide.

• Export video to MP4:

• To offer greater flexibility in viewing exported video and well as speed up the exportprocess, Security Center supports exporting video to the MP4 file format. This enables usersto view video in a widely-used format, leveraging common off-the-shelf video players, whilenot requiring a specialized video player, such as Genetec Video Player. This capability is alsosupported using the SDK.

• Users can convert G64 and G64x files to MP4, and it is more efficient since no transcodingis required. Conversion to MP4 supports H.264 and MPEG-4 video, and AAC audio formats.Fusion stream encryption and overlays are not supported in this first iteration.

For more information, see the Security Desk User Guide.• Re-exporting G64 video: Users are able to create new G64 and G64x video files by re-

exporting existing exported video and choosing user-defined start and end times.

For more information, see the Security Desk User Guide.• Adding bookmarks to exported G64x videos located in the “Vault”: After video has been

exported (G64x recordings) to the Vault, users can add or remove bookmarks to add additionalinformation.

NOTE: This feature is not supported in the Genetec Video Player.

For more information, see the Security Desk User Guide.• Snapshot editor:

• Users can edit or modify snapshots, including modifying a snapshot to ensure privacy.• Snapshot images can be cropped, blurred, masked, rotated, flipped, and re-exported.• Users can reset a snapshot and undo/redo edits prior to the snapshot being saved.

For more information, see the Security Desk User Guide.• Auto-discovery is no longer enabled by default: To avoid issues with unit connectivity, auto-

discovery is no longer enabled by default for the following camera extensions:

• ACTi (ACD,ACM,CAM,KCM,SED,TCD, and TCM)• Bosch (All)• Interlogix Cam Plus (CamPlus IP)• Interlogix MPEG-4 (Legend IP, SymDec, SymNet, SymSafe, and SymVeo)• Verint (All)

Auto-discovery can be re-enabled in Config Tool by selecting the Multicast period andBroadcast period options on the Extensions tab of the Archiver.

Bosch enhancements

• Add Bosch units using a Domain Name System (DNS) name: You can now manually addBosch units using a hostname instead of an IP address. This is useful when an encryptioncertificate cannot be created using an IP address as a common name. For more information, seethe Security Center Video Unit Configuration Guide.


Release Notes


Panasonic enhancements

• Improved software motion detection: Software motion detection in Security Center 5.5 hasbeen improved. Motion detection is no longer based on motion information from the Panasoniccamera but from the H.264 video itself. This resolves the problem of i-VMD and Hardwaremotion detection not working properly when performing PTZ actions.

NOTE: Improved software motion detection is only available for Panasonic 3, 4, and 6 seriescameras. Furthermore, this feature is only active for newly added units in 5.5 GA. Camerasalready existing on the system will continue to use motion detection information from thePanasonic camera.

Access control enhancements

Security Center 5.5 GA includes the following access control enhancements.

• Allegion Schlage electronic lock support:

NOTE: Requires Softwire 10.2

• Synergis Cloud Link supports Allegion Schlage AD-Series wireless (AD-400) and hardwired(AD-300) electronic locks through specific Mercury EP panels (EP2500 and EP1501).The AD-Series locks are non-intelligent devices (online locks with no decision-makingcapabilities) and require connectivity to Mercury panels, which in turn connect to SynergisCloud Link or legacy SMCs.

• The Synergis Cloud Link appliance (and SMC) can support up to 128 Allegion locks.• Up to 16 AD-300 locks or 64 AD-400 locks are supported per Mercury EP2500 controller (4

PIM-400s x 16 locks per PIM = 64 locks per EP2500).• Up to 8 AD-300 locks or 16 AD-400 locks (1 PIM-400 with 16 locks = 16 locks per EP1501)

are supported per Mercury EP1501 controller.• Up to 16 AD-300 locks or 64 AD-400 locks per Honeywell PW6K (PW6K is a Mercury OEM).

• Peer-to-Peer (P2P) communications with Synergis Cloud Link appliances:


• P2P communications enables linking of inputs and outputs across Synergis Cloud Linkappliances without relying on a connection to the Access Manager.

• Input state changes are retransmitted from one Synergis Cloud Link to its peers (otherSynergis Cloud Link appliances). Inputs on one appliance can trigger outputs on anotherappliance.

• Up to 15 Synergis Cloud Link appliances can be connected as peers, supporting a maximumof 512 outputs and 128 inputs in I/O linking configurations.

• P2P communications is achieved by having one Synergis Cloud Link designated as the“master” within an I/O zone, communicating with “connected” peers. In the event of amaster Synergis Cloud Link appliance failure, the Access Manager would not support therole of the master appliance (P2P would not work in this scenario).

• Global antipassback with Synergis Cloud Link appliances:


• Global antipassback is a feature that extends the antipassback restrictions to areascontrolled by multiple Synergis Cloud Link appliances (also known as Synergis unit).


Release Notes


• When strict and hard antipassback is applied to an area without global antipassback, acardholder who entered the area through one door cannot leave the area through anotherdoor if both doors are not controlled by the same Synergis unit. Also, the same cardholderwho entered the area through one door, can re-enter the area through a different door if thetwo doors are not controlled by the same Synergis unit. With global antipassback enabled,these two violations can be prevented.

• Global antipassback only works on areas that are entirely controlled by Synergis units. Allunits controlling the same area must be managed by the same Access Manager.

• Enhanced Mercury scalability:


Customers can connect up to 32 Mercury EP panels (maximum of 128 readers) to a SynergisCloud Link appliance (or SMC). This has increased from 16 Mercury EP panels in the previousfirmware version.

• Enhanced encryption for Mercury EP panels and Assa Abloy IP locks:


• Mercury EP Panel Encryption: Default TSL Encryption for Mercury EP buses is available tooffer greater communication security. TSL encryption will be enabled by default as Softwire10.2 will be bundled with Mercury firmware 1.21.2.

• Assa Abloy IP Lock Encryption: 128-bit AES encryption is supported between IP locks (POEor WiFi) and the Synergis Cloud Link appliance or SMC.

• Automatic expiration of unused credentials and inactive cardholders (Synergis CloudLink, SMC, HID Controllers):

• To further enhance access control security, credentials can be set to automatically expire ifthey have not been used for a defined period of time.

• Users can display which credentials will expire using the “expiration date” filter in thecredentials management task.

• Cardholders who have been inactive (have not used their credentials) for a defined period oftime can also be configured to auto-expire.

• Expiration values can be copied from on entity to another using the Copy Config capability ofSecurity Center.

• Area Presence Reporting task enhancements:

• New filters for cardholders and cardholder groups allow operators to create more targetedarea presence reports. Users first select an area, at which point the filters are enabled foruse.

• Two additional columns have been added to the Area Presence reporting task to providegreater detail about cardholders present in an area:• Cardholder Group that the cardholder in the report belongs to.• Visitor Escort (cardholder) who is visiting a facility and is being hosted (or escorted) by

an authorized cardholder.• Double swipe supported with the Assa Abloy Aperio lock (v3):


With a double swipe (double presentation of a credential), users can toggle the lock state fromlocked to unlocked (or vice versa) for a door equipped with the Aperio locks (V3).

• New integration with STid keypad-enabled readers:



Release Notes


Keypad-enabled STid readers (version 5 or later) are supported. Supported keypad modesinclude: Card or PIN / Card AND PIN / Card AND PIN on schedule. The STid readers connect tothe Synergis Cloud Link appliance (or SMC) over RS-485.

• Turnstile support with Mercury Panels: Two new Mercury turnstile modes are supported onMercury Panels:

1 The Mercury panel will ignore a superseding access granted until the previous cardholdergoes through the turnstile.

2 The Mercury panel will remember the number of accesses granted and unlock the door oncefor each access granted as people go through the turnstile. This allows multiple cardholdersto badge and then walk through.

• Access Manager database retention period enhancement: You can now keep events for upto 9999 days, previously the maximum was 999 days.

LPR enhancements

Security Center 5.5 GA includes the following LPR enhancements.

• Single read on trigger: Users can configure the system to capture a plate after a signal hasbeen received from an electrical device, Security Center event-to-action, or a hot action. Thisfeature is designed for use with fixed AutoVu installations and is ideal for controlling vehicleaccess to gated parking lots. This feature is supported with SharpOS 11.3 and requires Sharp3.0 and XS hardware. For more information, see the Sharp Administrator Guide.

• Deleting a hotlist hit: If a license plate has been added to a hotlist in error and there is one ormore reads of a license plate in a hotlist, the user now has the ability to delete the hit from thedatabase. This can be done in Security Desk from the Hit Report task. When a hit is deleted, it isadded as an activity trail.

IMPORTANT: You can no longer view and control Sharp outputs from the LPR Manager. To doso, you must enroll the Sharp as a video unit in the Archiver. If this is not part of your currentSecurity Center license, please contact GTAC. After upgrading to Security Center 5.5, you must alsoreconfigure any existing event-to-actions that use outputs associated to an LPR Processing Unitunder the LPR Manager since those event-to-actions will no longer exist.

Resolved issues in Security Center 5.5 GA


The following software issues were resolved in Security Center 5.5 GA.

Solution/Unit

Issue Description

Access 590447 Access rules for doors are not sorted in a logical order.

Access 549159 On the Properties page of the Access Manager role, the maximumamount of days you can enter to Keep events is 999.

Access 518437 When editing a cardholder picture, if you define a crop rectangle, youcannot move it around afterward.


https://gtap.genetec.com

Release Notes


Solution/Unit

Issue Description

Access 373038 After performing an upgrade to Security Center 5.3 SR2, and upgradingthe Synergis Appliance to Softwire version 10.0, the Synergis Appliancefails to synchronize correctly.

Access 207589 The synchronization symbol ( ) remains on the door icon inSecurity Desk tiles even after the access control units have finishedsynchronizing with the Access Manager.

All 573965 Event-to-action: The Edge storage medium failure event for a cameraentity is not triggered and the configured action is not executed.

All 500886 When drawing a region in the Reads task, the same drawing appears inthe Monitoring task.

Workaround: If the duplicated shape in the Monitoring task interfereswith your work, you may be able to perform the same work in the Mapstask.

All 430921 Unnecessary load is added to the system when deleting entities that arenot part of the root partition.

All 396873 Security Desk: When you right-click and sort Public tasks by Name, thesort reverts back to Type every time Security Desk is restarted.

All 391916 In the User Management task, the Default map is not automaticallyupdated with the new areas and new maps.

Workaround: Restart Config Tool to see the new areas and new maps.

All 391321 When a map is opened in the Maps task and no change is made to themap view, if you then open the Monitoring task and select Switch tomap mode, this will cause the view of the map in the Maps task tochange.

Workaround: If you modify the view of the map in the Maps task, itwill no longer be affected by changes in the Monitoring task.

All 391287 When a BeNomad map is open in the Maps task, if you then open theMonitoring task and select Switch to nap mode, this will cause the viewof the map in the Monitoring task to change location. Every time youclick between the Maps task and the Monitoring task in Map mode, theview will change.

All 388919 When selecting multiple entities to add to a map in Plan Manager, if oneof the selected entities cannot be added, this prevents all of the entitiesfrom being added.

All 386814 In the Monitoring task, double-clicking on an event in map mode canmove the focus of the map to an unrelated location.


Release Notes


Solution/Unit

Issue Description

All 385290 When setting up the query filter for a Reads/hits per day report, settingthe time range for a Specific date and selecting "Now" as the To datereturns results for only the first day.

Workaround: Enter a specific date in the From and To fields.

All 375874 In the Security Desk Monitoring task, if a video tile is positioned on topof a map, the live video feed is lost when a Directory failover occurs.

All 359338 In Security Desk's Options dialog box, the search does not return resultsfor custom events.

All 339364 The Auto-lock feature does not work as expected. The user is locked outindefinitely.

Workaround: When prompted to log on, wait for approximately aminute and click Cancel so you are logged off Security Desk. You will beable to log on after this.

All 285760 Users that are imported from an Active Directory within the samedomain must include the domain name when logging in.

All 264627 Security Desk: When Windows has been running for approximately 25days straight, you cannot maximize the canvas to full screen.

Workaround: Restart the computer.

All 258183 In Config Tool, if there are no tasks in the Favorites and recent itemsor you remove all the tasks from your favorites, the main Tasks page isempty.

Workaround: Open a new task so it is added to the Favorites andrecent items.

Arecont 157944 Arecont AV40185DN: If the frame rate is 1 fps (the minimum) and theresolution is 3648 x 2752 (the maximum), you receive transmission lostand unit lost events.

Axis 548666 Axis P3215-V: When Image rotation is set to 90 or 270 degrees on theHardware tab, the motion block count does not work for the test zoneon the Motion detection tab.

HID 472136 When adding or removing federated cardholders or cardholder groups,the number of credentials shown in Config Tool is inaccurate.

LPR 540773 The LPR Manager role aborts updating a permit when the permit file isin the process of being locked.

LPR 390376 When a Patroller entity's time zone is changed, the timestampsdisplayed in the Monitoring task and tiles are not consistent with thetime zone defined in Patroller.


Release Notes


Solution/Unit

Issue Description

Panasonic 516285 Motion detection: Motion blocks don't turn red in the test zone on theMotion detection tab for cameras that use the Panasonic extension.

Pelco 547587 For Pelco IMM12018 cameras, when viewing a digital zoom preset thatwas created before SC 5.4 SR3, it is not possible to return to the non-dewarped view.

Video 570984 Deleting video files from the Archive storage details task does not alwayswork, the database query takes a long time and sometimes fails with atimeout error.

Video 547419 If you attempt to set the PTZ pattern name or Preset name usingthe methods provided in the camera class SetPtzPatternName andSetPtzPresetName, the following exception will occur: “You only haveread access on this member since it is an entity that you

Video 546523 Security Desk: The scroll bar for PTZ cameras is still displayed even ifthe "Display overlay controls" option is disabled.

Video 519944 Security Desk: The Camera configuration report does not report thecorrect values for cameras that have been added as multicast listeners.

Video 519741 When working with multiple displays, the camera widget of thesecondary display does not appear for a selected tile.

Video 518980 Federation: The PTZ speed slider is disabled in the UI when SecurityCenter 5.5 is federating Security Center 5.3

Video 513105 When using Hardware Acceleration with an NVIDIA GTX card, there is ahigh memory usage.

Video 505070 When exporting AAC audio and video to an MP4, Windows media playerand VLC do not play the audio portion correctly.

Workaround: Install an additional codec, such as "K-Lite Codec Pack"for Windows Media Player to play audio and video properly.

Video 499908 When starting playback using the "Go to specific time" button and thenfast forwarding to 100x, the playback automatically jumps near liveafter a few seconds.

Video 398443 CT: When browsing for a camera encryption certificate, the 'Selectcertificate' dialog box immediately closes after a certificate is selected,making it impossible to validate the certificate or enter the password.

Workaround: To validate the certificate, enter the certificate path andfile name manually. If the certificate requires a password, enter thepassword before browsing for the certificate.

Video 396995 The Genetec Video Player 5.4 does not support H.265/HEVC video.

Video 394277 The Genetec Video Player 5.4 does not support encrypted video.


Release Notes


Solution/Unit

Issue Description

Video 396931 Omnicast federation: When viewing live video from a federated camera,if you try to pause and resume viewing, the video does not playback.You will also receive an error that says the video is not being recordedeven though it is.

Workaround: To validate the certificate, enter the certificate path andfile name manually. If the certificate requires a password, enter thepassword before browsing for the certificate.

Video 388643 In the Archiver transfer task, when configuring the Transfer groupproperties, you can select "0" in the Allow Simultaneous downloadsfield.

Video 375876 When viewing a video in the Monitoring task, moving through thetimeline using the forward and reverse controls can cause the controlsto freeze and become greyed-out.

Workaround: Click the Live button to reset the controls.

Video 262179 Security Desk: When you drag and drop a playback sequence to adifferent tile and then select Switch to live, the PTZ commands are notavailable.

Video 234336 Archive transfer: When an archiver failover occurs while a transferis in progress, the transfer status and details are incorrect and errormessages are displayed.

Video 226247 When you use the Add network location button on the Archiver toadd a local path, the Archiver is not able to delete the oldest files on thatArchiver.


Release Notes


Installation and upgrade notes for Security Center 5.5 SR2

There are some things you should know when installing or upgrading to Security Center 5.5 SR2.

Please note the following when installing or upgrading to Security Center 5.5 SR2:

• DSC PowerSeries Intrusion Panel Extension 4.0: If you have DSC PowerSeries control panelsintegrated with Security Center 5.4 or earlier, after you upgrade to Security Center 5.5 GAor later, the panels will go offline until you install the DSC PowerSeries extension. After theextension is installed, the panels will automatically reconnect to Security Center. The panelswill not need to be reconfigured.


Release Notes


Known issues in Security Center 5.5 SR2

Known issues are software issues that have been discovered in the current release or a previousrelease, and have not yet been resolved.

Generic issues are categorized by solution. Unit specific issues are categorized by manufacturerand/or model.

For a list of supported hardware known issues and limitations in Security Center 5.5 SR2, see theGTAP Known Issues page. You’ll need a username and password to log on to GTAP.

Security Center 5.5 SR2 includes the following known issues.

Solution/Unit Issue Description

Access 580419 When a cardholder is removed from a cardholder group, thecardholder is unexpectedly removed from the public partition andadded to the root partition.

Access 387543 Unit enrollment tool: When trying to add an access control unit, theStatus column shows an error when the unit has been successfullyadded, or is in the process of being added.

Access 385169 For doors that are controlled by HID readers, if the door isconfigured to ignore REX events after access is granted or after thedoor is closed, the door’s Locked status may not reflect the actualstate of the door.

Access 365646 Mercury EP: On the Peripherals page of a controller, the numberof synchronized credentials randomly disappears, particularly afterthe Access Manager restarts.

Access 264950 Some First-person-in events are in the list of Custom events insteadof Normal events.

Access 262293 Areas that inherit Access control rules from parent areas continueto have those rules take effect even if the parent area has all Accesscontrols turned off.

Access 227614 HID Edge EVO EH400-K: Readers that use firmware version2.3.1.605 do not buzz when a door forced event is generated.

Access 211992 If you set up an event-to-action using a cardholder access deniedevent, some actions are triggered twice, such as Run a macro, Sendan email, and Unlock door explicitly.

Access 160007 Global Cardholder Management: You cannot add more than 100entities at a time on a partition.

Workaround: Export a list of all cardholders, then use the Importtool to move them to a different partition.

Access 150069 Active Directory: When you are importing credentials from anActive Directory, only the last credential format that is mapped isused.



Release Notes



Access 116081 Softwire: Door locked/unlocked events that occurred while theSynergis unit is offline are not reported to Security Center once theunit is back online.

ACTi 154935 ACM1100: Setting the Hue option in the camera’s Attributes tab inConfig Tool has no effect on the unit.

ACTi 134681 KCM-7211: When viewing the camera in a tile, the Auto-focusspecific command does not work.

Workaround: After sending the Auto-focus command, click the+/- zoom buttons to start Autofocus.

All 673892 After upgrading to Security Center 5.5 SR2, Numeric, Decimal,and Date custom data types are replaced with the standard datatypes for your custom fields, but existing custom field values aremaintained.

All 590181 When you install a new graphics card and run the hardwarebenchmark tool for the first time, Security Desk uses the old valuesfrom the previous graphics card.

Workaround: Restart Security Desk and run the benchmark toolagain.

All 586917 Maps: When you draw a rectangle with a width that is greater thanthe height, the shape of the rectangle changes after you click Apply.

All 575348 Schedules: When using a Specific or Ordinal schedule, changingthe Time coverage from a Range to All day has no effect.

All 574525 Maps: The Maps designer task does not work properly in Arabic.

All 573786 Maps: When you click on the Alarms icon in the Map designer task,the Alarms dialog box is empty even though there are alarmsconfigured on the system.

All 570623 Maps: Modification made to a map in the Config Tool designer arenot synchronized automatically in Security Desk.

All 548942 To view live or playback video from Security Center Mobile4.0SR1, you must disable the "Use secure communication" on theProperties page of the Media Router role.

All 545738 Security Desk: In the System status task, the information in theCurrent server and Servers column is not correct.

All 545644 Security Desk: When you drag and drop in a tile an area that has anArcGIS map, the map background is white.

Workaround: Zoom-in to see the background.

All 379423 Failover: After a Map Manager role fails over, maps that werecreated using images are blank.


Release Notes



All 375989 In the Monitoring task and Maps task, the field of view of a PTZcamera does not follow the movements of the camera after aDirectory role fails over and is restored.

Workaround: Open another map you are monitoring then switchback to the original map, or remove the map from the tile and add itback again.

All 370163 In the Hotlist and permit editor, if you configure a hotlist to usea remote file path, loading the hotlist will result in an "Invalidcredentials" error.

All 366864 Maps: If the Maps task is included when performing task cycling,Security Desk may freeze.

All 352589 When adding cameras to a map in Plan Manager, only fixed Sharpunits and fixed LPR cameras should be permitted, however, you cancurrently add cameras that are attached to a Patroller.

All 263339 Security Desk: You can rename a federated camera's presets,patterns, and auxiliaries. However, this information is lost at thenext federation synchronization.

All 259409 Security Desk: Reports that cannot be filtered by Custom Fieldsare Access control unit events, Access rule configuration, Cameraconfiguration, and I/O configuration.

All 251215 If a user does not have access to a federation role on a partition,any live video they view from a federated camera will use the"Remote" stream rather than what was actually configured for thefederation role.

All 235098 When a lot of alarms are triggered on the system, the alarm countreported in Security Desk may not be accurate.

Workaround: Log off and on again to see the correct alarm count.

All 234363 Macros: If a macro has errors, and you change tabs, it is rolled backto the last error free version.

All 167415 Pelco IBP, IMP: Multicast streaming is not supported.

Ampleye Nox-20 130566 Security Desk: When viewing live video that uses a high resolution,there is a delay and the video is not smooth.

Arecont 584113 Arecont AV8365DN/AV8185DN: Unit motion detection does notwork when streams are set to H.264.

Axis 516588 After performing an Archive transfer, there are gaps of videomissing.


Release Notes



Bosch 505537 When Bosch Video Recording Manager (VRM) units are configuredto use the HTTP protocol, edge playback from the VRM is notpossible.

Workaround: Configure the unit to use the Remote ControlProtocol (RCP+).

Bosch 190626 Bosch intrusion panels: Input state changes are not listed in theevents list of the Monitoring task.

Workaround: Use the System status task to view input statechanges.

Bosch 121958 SD: Exporting video that was recorded on the Bosch VRM does notpreserve Bosch watermarking.

Bosch 110326 NDC-284-PT: The 2596x1944 resolution does not work for anMJPEG stream.

Bosch 109266 NDC-274-PT: MJPEG stream resolution of 1920x1080 set in ConfigTool, actually produces resolution of 1712x960.

Canon 154947 VB-M40: You cannot view four VB-M40 MJPEG streams in multicastsimultaneously.

Canon 154945 VB-M40, VB-M600VE, VB-M700F: You cannot watch H.264 video inmulticast.

Workaround: Select Unicast, RTSP over TCP, or RTSP over HTTP,view the camera in the Live Viewer, and then change the networkconnection type to Multicast..

Cobham 139341 Cobham NETH264ENC-HD: If you set the unit mode to MPEG4 DualSD and the streams to UDP Multicast in the unit's web page, whenyou add the unit in Config Tool the streams might be corrupted.

Workaround: Delete the unit from Security Center, change theunit mode to H.264 in the unit's web page, and then add the unit inConfig Tool.

Dynacolor 501799 Dynacolor Z4SA-D video units have one input pin. When added toSecurity Center, the system shows 16 input pins for the camera.

HID 201121 VertX EVO, Edge EVO: The Reactivation threshold value for zonesis not respected.

Interlogix 209157 DVMRe Triplex: Cannot play back video that was recorded on theAuxiliary Archiver.

Interlogix 209053 DVMRe Triplex: Edge playback is not working.

IQinVision 154940 IQinVision IQ832N and IQA3xN units: Input pins do not work.


Release Notes



ISD 133890 JBS-AF-1080P: Playback of a G64 file will freeze when using a speedof 6x or higher.

ISD 133670 JBS-AF-1080P: Cannot stream two multicast channelssimultaneously in Security Desk.

ISD 131809 JBS-AF-1080P: Some of the supported resolutions listed on theunit’s web page are not available in Security Center.

ISD 131565 JBS-AF-1080P: Changing the IP address, Subnet, or Gateway doesnot work.

LPR 594453 After performing an update using Updates page in the Config ToolLPR task, the status of an update may sometimes change fromInstalled to Waiting for status.

Workaround:

Workaround: Log off Config Tool then Log back on again to see thecorrect update status.

LPR 396367 Hotlists: When an LPR Manager role stops unexpectedly. theaccount used to access a hotlist files from it is locked out.

Workaround: Manually unlock the account.

LPR 370163 In the Hotlist and permit editor, if you configure a hotlist to usea remote file path, loading the hotlist will result in an "Invalidcredentials" error.

LPR 270631 When you use a hotlist or permit entity that resides on a validnetwork file path, the text box containing this path may becomered, indicating that the file cannot be found. This condition may beignored unless the hotlist or permit entity turns yellow.

LPR 101641 Failover: If an LPR Manager role failover occurs, when the rolereconnects, hits are not generated for a few seconds in theMonitoring task.

LPR 100876 CT: The LPR Manager role status displays as online, even if the rootfolder path is incorrect.

Moxa 131508 MOXA VPort06: If you change the unit's IP address and restart theunit, the multicast stream no longer works.

Workaround: Restart the unit a second time.

Panasonic 261757 Panasonic FishEye WV-SW458: Frequent RTP packet lost andtransmission lost are seen during task cycling when the connectiontype is multicast.


Release Notes



Pelco 541386 IMM12027: Panorama images are distorted when a fast movingobject covers all four cameras at the same time.

Workaround: Clear the "Camera 1" monitoring tile and initiate anew monitoring session in the same tile.

Pelco 541343 Pelco IMM: The Motion on threshold configuration is ignored forthis unit.

Samsung 507334 Samsung: Performing an Archive transfer sometimes failsunexpectedly.

Samsung 277890 Samsung SNP-3120P: Unit motion detection sensitivity and zoneparameters cannot be configured by Config Tool.

Samsung 147889 6000RH: Input events are not received in Security Desk.

Samsung 130330 SND-5084: When enabling cropping using the unit’s Web page, ifyou select a higher cropping resolution in Config Tool, the unit willgo offline.

Sentry 360 60643 Cameras using H.264 can produce large increases in bandwidthusage that result in video glitches.

Workaround: Install camera on a Gigabit network.

Sentry 360 59245 Camera may stop responding and require a power cycle to comeback online.

Sony 526578 Sony: When using the RM-NS1000, the Pause button does not workin Live mode.

Workaround: Run Security Desk in 32-bit. To do this,navigate to C:\Program Files (x86)\Genetec Security Center5.5\SecurityDesk32.exe.

Sony 156119 Sony SNC-HM662, firmware 1.1.0: AAC audio input on H.264streams only emits low frequency sounds.

Sony 132988 Sony SNC-CX600W: Edge playback at a speed of 6X does not workproperly.

Speco 343664 Sony SNC-HM662, firmware 1.1.0: AAC audio input on H.264streams only emits low frequency sounds.

Speco 343644 Speco 02B5: Input pin state changes are not detected and Alarm inevents are not displayed.

TEB 224558 TEB Digipryn: Unit is lost and memory usage increases whenperforming multiple connections and disconnections.

Video 653485 When adding a video unit in Config Tool, the output state set on theunit web page is not pushed to Security Center if the default valueis not being used.


Release Notes



Video 595296 When the Use secure communication option is enabled for theMedia Router, you cannot view or control the field of view for a PTZcamera properly.

Workaround: Turn off the Use secure communication option forthe Media Router.

Video 582417 Failover: When the Record metadata, Redundant Archiving, andEncryption options are enabled for an Archiver, an overlay streammight not play back on exported G64x files after a failover.

Video 581097 Security Desk: The External Hardware option for RFIdeas readers,Topaz signature pads, and Dymo card scanner does not work whenrunning Security Desk as a 64-bit application.

Workaround: Run Security Desk in 32-bit. To do this,navigate to C:\Program Files (x86)\Genetec Security Center5.5\SecurityDesk32.exe.

Video 575466 Security Desk: When viewing a camera sequence, there are optionsavailable in the camera widget that are not supported by thecamera being viewed.

Video 575465 Security Desk: When cycling through a camera sequence thatcontains a fisheye camera, if you zoom in, the dewarped image isnot maintained.

Video 547854 Maps: When viewing a fisheye camera in a map, the video cannotbe dewarped.

Video 545811 Adding overlay to a camera while watching it in Security Deskgenerates the following warning:"Error validating security token :Invalid entity claim".

Workaround: To avoid getting in that state, add the overlaybefore requesting live stream.

Video 505474 Security Desk: Metadata is not saved for a snapshot on a Windows8 machine, even though the Include additional properties onexport/snapshot option is enabled on the Advanced tab for a userin Config Tool.

Workaround: Run Security Desk as an Administrator.

Video 388990 Network detection: On large video surveillance systems,monitoring Routes in the System status task does not return anyDetection capabilities or Status results.

Video 385913 If a Directory failover occurs while viewing a PTZ camera in theVideo task, the controls in the PTZ widget are disabled.

Workaround: Remove the camera from the tile, then drag thecamera back to the tile.


Release Notes



Video 358858 When trying to backup an Archiver's database, the backup folderappears in red with multiple error messages indicating that theGenetec server does not have write access to the backup folder.However, clicking "Backup now" will successfully backup thedatabase.

Video 262179 Security Desk: When you drag and drop a playback sequence to adifferent tile and then select Switch to live, the PTZ commands arenot available.

Video 244781 System status task: If an Archiver role is configured with a failoverserver, only the server hosting the role is reported as active in thetask, not the one that is actually recording.

Video 241555 Hardware acceleration: The video deinterlacing and hardwareacceleration options can be enabled at the same time while theyshould not.

Workaround: Disable one of the two options manually.

Video 234336 Archive transfer: When an archiver failover occurs while a transferis in progress, the transfer status and details are incorrect anderror messages are displayed.

Video 226247 When you use the Add network location button on the Archiver toadd a local path, the Archiver is not able to delete the oldest files onthat Archiver.

Video 129622 PTZ motors must be connected to a serial port on the sameArchiver as the camera.

Video 126634 The failover of an Archiver role may take up to one minute. Duringthat time, the Archiver role and its units appear in red. However,if the video units are streaming in multicast, and if the redundantarchiving option is turned on, then there will be no loss of videorecording during the failover.

VieVu 333122 When playing back an .avi file, the video will freeze if you move thecursor in the timeline.

Vivotek 368949 Vivotek IP9171-HP : You cannot view playback video that wasrecorded on the edge.

Workaround: View the playback from the unit’s web page.

Vivotek 365649 FD9371-EHTV, IP9171, IP9171-HP: When performing a factoryreset, the Vivotek Application Development Platform required forthe Genetec Protocol may be accidentally deleted.

Workaround: Reinstall the Vivotek Application DevelopmentPlatform with firmware 1.0.1.4 or later.


Release Notes



Vivotek 235053 Vivotek FD8163: Vivotek FD8163 goes offline when Enable edgeplayback requests is enabled for the Archiver.

Vivotek 129946 Vivotek: Cannot view a live H.264 video stream in multicast.


Release Notes


Limitations in Security Center 5.5 SR2

Limitations are software or hardware issues that cannot be fixed. For certain limitations,workarounds are documented.

Generic issues are categorized by solution. Unit specific issues are categorized by manufacturerand/or model.

Security Center 5.5 SR2 includes the following known limitations.


Access 601549 It is not recommended to use cardholder or credential Expirationsettings with Federation. If the cardholder or credential expiresat a federated site (for example, when using the Set expiration onfirst use option), the status of the cardholder or credential is notsynchronized at the host site.

Access 546220 Global I/O: For a Security Center 5.5 federated server, the arm/disarm widget for I/O zones is enabled when the master unit isoffline.

Access 506048 After modifying an assigned output behavior of an IO Zone, youneed to perform a manual synchronization on the Master unit forthe modified output behavior to be applied.

Access 474260 Config Tool: The access control unit stays in warning state (yellow)when the door interface is deleted before the door entity.

Access 396679 Zone: When you arm a zone and configure an Entry delay, only thefirst event and a Zone armed event are generated for the zone.

Access 396605 When the Security Center feature "Ignore held open on unlockschedule" is enabled and an "Always unlocked" schedule is in effect,a VertX controller that is offline, and then is brought back onlinewhile the door is held open will result in a "Held open" event.

Access 351581 Cardholder management: Performing an Advanced search, usingthe Unused cards filter causes the system to fail.

Access 282184 Nested areas: When deleting the child area in Config Tool, the doorsthat belonged to the deleted area appear under the parent area inthe tree view but are not shown in the parent area properties.

Workaround: Before deleting the child area, you can drag theentities to the parent area or add them from the area properties.

Access 264771 If perimeter units of an area are managed by more than one AccessManager, multiple events are generated for the same warning. Ifno perimeter units are configured for an area, an "Entity Warning"event is received when the area state changes from "Running" to"Warning".


Release Notes



Access 262840 When you upgrade to Security Center 5.3 or later, all doorproperties that pertain to a Synergis Appliance are replaced withthe default values of the release you are upgrading to.

Access 262265 Backwards compatibility: In the Security Desk Monitoring task of a5.2 system, deactivating or reactivating a reader of a door federatedfrom a 5.3 system does not work.

Workaround: Upgrade the client machine to Security Center 5.3.

Access 261559 The System Status task in Security Desk cannot filter Access controlunits according to their Access manager if server and client are notrunning the Security Center 5.3 SR1 version.

Access 241207 Forgiving an antipassback violation for the All cardholders groupdoes not work.

Workaround: Use specific cardholder groups instead.

Access 241172 Door events such as: door locked, door unlocked, and door closed,may appear twice in the Security Desk Monitoring task.

Workaround: Close the Monitoring task and reopen it.

Access 240920 HID V1000: On the Properties page of the Area view task, if youhave inputs selected for the V1000, selecting an Interface modulefrom the drop down list will clear those inputs.

Workaround:

If you want to use inputs on the V1000, leave the Interface moduleas Unassigned.

Access 238986 Backward compatibility: Access denied events that are new inSecurity Center 5.3, are not displayed in the Monitoring task of aclient machine running Security Center 5.2.

Workaround:

Update the client machine to 5.3.

Access 238541 The Unused cards query filter is not backwards compatible.Configuring this filter in a 5.2 Security Desk system connected to a5.3 Directory returns an empty result.

Access 238045 Access granted events can display "Unavailable information" in thedescription column for returning visitors.

Access 237105 When you deactivate the Access Manager role on a Security Center5.1 system connected to a 5.3 Directory, the role appears onlineinstead of offline.

Access 234495 Elevator outputs that are controlled by an HID unit do not changestate on an “Access Granted” event when the Access Manager sendsa database changeover command with Pre-Index to the unit.


Release Notes



Access 234179 HID: When you configure a door to relock after being opened, theDoor locked event occurs before the door actually locks.

Access 194341 In the Custom card format editor tool, the Sequence Generatorcannot be used with UTF-8 Wiegand field type.

Workaround: Use a Hexadecimal or Decimal field type.

Access 190626 Intrusion panels: Input state changes are not listed in the events listof the Monitoring task.

Workaround: Use the System status task to view input statechanges.

Access 184305 You cannot monitor live output states from the System status task.

Access 161161 Global Cardholder Management: If there are entities with the sameGUID on the sharing host and sharing guest server, the GlobalCardholder Synchronizer role does not synchronize.

Workaround: Delete the entity from the sharing guest site.

Access 156822 Synergis Appliance: When adding or removing a cardholder groupto a custom field for a door entity, manual synchronization isrequired.

Access 154639 Active Directory: If you have multiple cardholders with the samecredential PIN, and you set one of the PINs to inactive so you couldimport the cardholders, you will not receive access granted oraccess denied events in Security Desk.

Workaround: Make sure that you do not import multiplecardholders with the same PIN.

Access 153384 Access Manager: Under very specific conditions, when a userpresents his card on one side of the door, it is the reader on theother side of the door that flashes green. This behavior only occursunder the following conditions:

• At least 2 cardholders with the same PIN, one of which isinactive.

• One side of a door is configured as Card and PIN, the other sideas Card or PIN.

• The cardholder with the invalid PIN presents his card on theCard or PIN side of the door.

Access 153220 Security Center does not support Reactivation threshold settingsfor zones entities.

Access 153214 PIN credential active state is ignored when used with a CARD & PINreader.


Release Notes



Access 153211 Elevator control: Configuring an exception to unlock schedule(controlled access) on a floor without a corresponding unlockschedule (free access) may cause the VertX controller to stopsending events to the Access Manager.

Access 153195 Modifying the members (doors, elevators, captive areas) of an areamight disrupt the Time and attendance report of that area for thetime range prior to the change.

Access 149745 If a visitor is attached to an incident report, when the visitor ischecked-out they are removed from the report.

Access 149027 You cannot import both PINs and cards from a .csv file using theImport tool.

Workaround: Import the PINs and the cards separately usingtwo .csv files.

Access 148382 Unless the supervisor is the administrator, their password cannotbe empty, even though Active Directory users can have emptypasswords.

Access 115855 If you import more than 5000 credentials and cardholders withpictures simultaneously using the Import tool, some credentialsmight not be associated with their cardholders anymore.

Access 96683 Security Desk: If you press the Unlock door explicitly button inSecurity Desk when the door is already unlocked, a Door manuallyunlocked event is still logged.

Access 96628 Security Desk: If you edit a visitor's credential in the Visitormanagement task, and then switch to the next visitor's details pagewithout pressing the save button, your changes are still saved.

Access 83979 When generating an Enhanced cardholder access rights report, youcan only select one filter for your query; you cannot combine filters.

Access 83840 When you export or print the Access rule configuration report, theIcon column is not included.

Access 77794 If you are using the HID extension, creating two Access Managerroles on the same host server is not supported and will generate a"Database service already exists" error. The error will persist evenafter you delete one of the roles.

Access 71422 Multiple credentials might be requested for the same cardholder ifthe requests were created by users from different partitions.

Access 70694 You cannot synchronize with the Active Directory when a fieldcontains a non-breaking space.

Access 70538 If an error occurs while synchronizing with an Active Directory andthe synchronization pauses, the synchronization will not complete.


Release Notes



Access 70535 You cannot synchronize HID H10302 37-bit and HID H10304 37-bitcredentials with an Active Directory if they are using the maximumvalues.

Access 69460 When you import a user or cardholder from an Active Directoryand they are members of the Active Directory role’s partition bydefault, if you manually remove the partition membership from theentity, the partition is not re-added the next time you synchronize.

Access 57615 Denying a Global Cardholder Synchronizer role the “Modifycredential information” privilege does not prevent its users on thesharing site from changing the shared PIN credentials.

Workaround: In the context of Global Cardholder Management, inorder to prevent the sharing site users from modifying the sharedPIN credentials, the Global Cardholder Synchronizer roles must bedenied the “Add/delete credentials” privilege on the sharing host.

Access 51996 When the association between a credential and a badge template ischanged at a remote site (in a roaming environment), this change isnot updated at the central site.

ACTi 154959 KCM and TCM models: These units do not support using a multicastIP address outside the range of 224.5.0.1 to 239.255.255.255.

Advidia 177547 A-46: You cannot view live video from an MPEG-4 stream.

Advidia 177545 A-46: You cannot view the live stream when the Connection type isset to multicast in the Network settings.

Workaround: Under Network settings, beside Multicastaddress, enter the following address: 224.16.17.3.

All 549272 Audit trails are not logged when changing values in the Hardwaretab of the Synergis Unit in Config Tool.

All 385441 If the system's video card has more than 4GB of memory, theHardware information dialog box does not display the correctamount of memory.

All 379423 Failover: After a Map Manager role fails over, maps that werecreated using images are blank.

All 279232 Diagnostic Data Collection Tool: Performance counters are notinstalled on Windows XP/2003 32 bit computers.

All 263573 When you have an archive viewing limit defined in Security Center5.3, the same limit is defined if and only if you log in to SecurityDesk 5.3. Archive viewing is not limited to you if you log in toSecurity Desk 5.2.

All 262129 A user can have enough privileges to delete an action withouthaving enough privileges to modify that action.


Release Notes



All 260123 A Normal Zone event is not triggered when the input is changedfrom Trouble to Normal.

All 260106 An Active Zone event is triggered within a reactivation thresholdtime frame. The Active Zone event should be triggered only after thereactivation threshold expires.

All 244441 Security Desk: If a public or private task is opened and you saveyour workspace when another task is active, when you log in again,the active task is the public or private task, not the task that wasactive when you saved.

All 241800 Security Desk: The message "An error occurred while processingentity's past events" is displayed when opening Security Desk whileseveral cameras are monitored.

All 235040 List of available partitions to which a user can be added depends onwhether Partitions is expanded in the Relationships section of theIdentity tab.

All 234359 Directory failover: Directory sometimes connects to a secondarydatabase even though the Automatically reconnect to masterdatabase option is selected in the Database failover tab.

All 234304 Incidents report: Custom incident fields don't always updatecorrectly after being modified.

Workaround: Regenerate the report.

All 219222 When using remote Security Desk, Auto-locking your workstationmay disable remote monitoring.

All 217061 Running Skype under Windows 8.1 prevents Server Admin fromrunning, thus blocking the Security Center installation.

Workaround: Do one of the following:

• Close Skype before starting Security Center installation.• Specify a different Web server port (default=80) during

installation.

All 212894 If the Primary server is a slower machine than the next availablestandby server, the Directory role does not failover to the standbyserver correctly.

Workaround: Adjust the failover timer on the standby server. Todo this:

1 Open the GeneralSettings.gconfig file located in C:\Program Files(x86)\Genetec Security Center 5.3\ConfigurationFiles.

2 Add the following line: <FailoverSettingsWaitForLeaderTimeout="00:01:00"PositionTimeoutIncrement="00:00:30"/>.


Release Notes



All 208375 You cannot attach more than four entities for the Display an entityin the Security Desk action; only a maximum of four entities getdisplayed in Security Desk.

All 205349 For computers that have Security Center Client installed and areusing real-time overclocking (turbo boost mode), the CPU meterdoes not accurately display the CPU of your computer.

All 200589 Migration: After migrating, your cameras are not displayed in thesame tiles in Security Center as they were in Omnicast.

All 174862 When a playback source such as an Archiver is removed whileSecurity Desk is running, you may experience problems playingback archived video.

Workaround: Log off from Security Desk and Log back in.

All 171207 RabbitMQ is not detected as a prerequisite after being manuallyuninstalled. Rabbit MQ and Erlang libraries are automaticallyinstalled by the Security Center 5.3 InstallShield. When youuninstall Security Center 5.3 they are not automatically removed.You can remove them manually, but if you plan on reinstallingSecurity Center 5.3 at a later time, uninstall Erlang first and thenRabbitMQ. Otherwise, when you reinstall Security Center 5.3 theInstallShield does not detect that RabbitMQ is missing and will notinstall it.

All 156797 Config Tool: For languages written from right to left, such as Arabicand Persian, the user interface of some tools and configuration tabsin the Config Tool has not been inverted.

All 153252 Scheduled task with "On startup" recurrence property may not runon startup. To avoid this problem, limit the "On startup" tasks to"Execute a macro" actions.

All 153228 Security Desk keyboard shortcuts cannot be used (such as space toacknowledge an alarm) when the focus is on a tile displaying a map.

All 153225 Database backups cannot be purged when the database serveris not on the same computer as the server application (SecurityCenter Directory or Synergis Access Manager).

All 153223 Time zone abbreviations are not supported in the printed reports.

All 153222 Omnicast 4 alarm priorities are not converted when federated inthe Security Center. All federated Omnicast alarms have a priorityof 1.

All 153221 The status of a device (camera or door) shown in a XAML map isnot updated on the map when the device goes temporarily offline(red) and back online:

Workaround: Remove the map from the canvas and drag it backto the canvas.


Release Notes



All 142540 Directory Failover: For Directory failover to work, all Directoryservers must use the same software version (X.Y) and servicerelease (SRx).

All 108161 The diagnostic tool reports an error when diagnosing a camera thatuses HTTPS.

All 102141 If you forward an active alarm with a message to a user who islogged off, when that user logs on they will receive the alarm, butnot the message.

All 101198 Windows Server 2012: After you install Security Center, the ServerAdmin application is not available from the Windows Start menu.

Workaround: To open Server Admin, type the following URL intoyour Web browser: http://localhost/Genetec.

NOTE: This issue is not present for Windows Server 2012 R2.

All 100973 You cannot copy configuration settings to imported ActiveDirectory user groups using the Copy configuration tool. Eventhough you receive a Copy process completed message, theconfiguration is not copied.

All 84032 When generating an Audit trails report, the only information youare given about threat level configuration changes is if the threatlevel was added, deleted, or modified.

All 67452 If an alarm is triggered with a source condition and is forwarded toa Security Desk that has a version older than 5.2 installed, when thealarm is acknowledged, the alarm only appears as acknowledged onthe forwarded workstation when Security Desk is restarted.

All 56703 Security Desk: Not all query filters in reporting tasks are updatedlive when the system configuration changes, such as when newcustom fields or custom events are added.

Workaround: To view the new query filter options, delete the taskand recreate it.

AmericanDynamics

296381 ADCi800-D021: When the connection type is set to Multicast, liveaudio input for the Microphone does not work.

AmericanDynamics

279304 American Dynamics ADVEIPSD35N goes offline when you request avideo and the connection type is configured to multicast.

AmericanDynamics

217800 American Dynamics Illustra 610: Changing the resolution on anyvideo stream causes the unit to reboot.

AmericanDynamics

154963 Changing the resolution or video data format restarts both videostreams and there is a 35 second delay before live streamingresumes. As a result, Boost quality is not supported, and Videoquality settings on a schedule are affected.


Release Notes



AmericanDynamics

151646 American Dynamics Illustra 400: The MJPEG live stream can onlyuse a frame rate of 7 fps or higher.

Aperio 540376 Passage Mode (double-swipe): Passage mode does not work if thedoor is configured to relock on close.

Arecont 154961 AV20365DN: The Brightness specified in the Color tab for channel1 is applied to all four channels.

Workaround: Clear the Equalize Brightness option in the unit’sweb page.

Arecont 123948 Arecont AV12186DN: After enrolling the unit in Security Center,two of the video streams are displayed upside down in SecurityDesk.

Axis 573154 Axis P3707-PE: Playing back video recorded on the edge does notwork well when you fast forward, rewind, or seek to a specific time.

Axis 342725 When performing edge recording, edge playback, or archivetransfer/video trickling, you must use firmware 5.50 or higher.

Axis 341115 Frame rate might be slower than expected when using RTSP overTCP or RTSP over HTTP in MJPEG.

Axis 154966 Q6034-C: When streaming video at high resolutions, the video mayfreeze or you may see artifacts when there is fast movement infront of the camera. This also may happen when controlling thePTZ.

Axis 154936 There may be a time delay when receiving data from a device’sserial port.

Axis 133664 Axis Q7436: When using an H.264 custom format, frame rateshigher than 30 fps are not respected and the keyframe interval maynot be correct either.

Axis 103089 M3006-V: Setting the Image Rotation to 90 or 270 on theHardware tab for an H.264 stream causes frame rates to drop.

Axis 100977 M3007-P/PV: Streaming at more than 12 frames per second is notsupported. It is also recommended to use only two streams at atime, and to disable unit motion detection for streams that aren’tusing it.

Axis 96200 Windows 7 and later: Axis 292 units cannot be added to theArchiver.

Bosch 352095 When you move a Bosch unit from one Archiver to another, theBosch extension is not removed from the original Archiver.

NOTE: Delete the Bosch extension manually from the Archiver.

Bosch 268911 Bosch NIN-70122: Dewarping is not supported for edge playback.


Release Notes



Bosch 252241 Smooth reverse playback is not supported with Bosch MPEG-2devices.

Bosch 240694 Bosch VIP XD: When you drag and drop an analog camera sequenceinto an analog monitor, only the name of the first camera appears inthe sequence. Subsequent camera names are not displayed.

Bosch 216420 Bosch VIP X16 XF E: The Config Tool settings for the MJPEG videostream are ignored by the unit.

Bosch 202229 When configuring the discovery port for a unit or extension, port1900 is not supported.

Workaround: Use a Telnet session to reconfigure the discoveryport.

Bosch 185163 VRM: Trickling or playing back audio is not currently supported.

Bosch 173635 XDXF Decoder: When playing a sequence in an analog monitor, thetransition between cameras is not smooth.

Bosch 154954 X20XF-E, X40XF-E, X1600-XFM4: The Bit rate setting in Config Toolhas no effect on the unit.

Workaround: Use the Maximum bit rate setting to configure thebit rate.

Bosch 154953 If the Connection type is set to "Best available", the video mayfreeze during a camera sequence transition. Also, the camerasequences may not resume if they have been paused for more than15 seconds.

Workaround: From the Connection type between Unit andArchiver drop-down list in the Analog monitor Network tab, selectUnicast UDP.

Bosch 154950 You cannot query a video sequence if the camera is password-protected.

Bosch 154948 Flexidome NDN-498-P: Switching the Video data format orResolution in MJPEG does not work.

Bosch 154224 Bosch intrusion panels: Security Center does not support thefollowing for use with the B426 Ethernet Network InterfaceModule:

• 10/100 Base-T Ethernet communication for IPv6 networks• 128-bit to 256-bit AES Encrypted Line Security

Bosch 109469 Bosch NDC-274-PT: Region of Interest (ROI) is lost after rebootingthe unit.


Release Notes



Bosch 107666 Bosch Region of interest (ROI): Unit motion detection applies toentire zone captured by the camera instead of within the ROI area.

Workaround:

• Use software motion detection.• Use the first stream to create the motion detection zone.

Bosch 103836 Bosch NWC-0455: Video resolution set on the Video tab of Configtool does not match the resolution displayed in the Live videowindow of Security Desk.

Bosch 94231 Firmware GV3 version 8.14 supports 32 areas, but Security Centeronly supports eight areas.

Bosch 88033 Bosch GV4: DX4020 module is not supported with GV4 panels. TheGV4 panel behaves unexpectedly when used with the COM module.

Bosch 76282 Bosch MPEG2 units: G64-to-ASF conversion takes longer onSecurity Center than on Omnicast.

Bosch 26345 Bosch GV2: If an intrusion area is not ready to be armed, the alarmpanel will still accept the command to arm it. However, it will onlybe armed once the intrusion area is actually ready to be armed.

Canon 161721 Canon VB-M40: When the PTZ camera image is zoomed in, the PTZmotor pans too fast.

Canon 154944 VB-M40, VB-M600VE, VB-M700F: If you change the H.264 videostream settings, the camera restarts.

Canon 104842 VB-H41: Streaming multiple MJPEG streams may cause Waiting forsignal error or corrupted video in Security Desk.

Coldstore 259583 Coldstore: Archives transferred to an Archiver where a VideoMover is installed, won't be moved, if no camera is associated withthem.

Dahua 244612 CBR and VBR bitrate modes are configurable on the Dahua unit, butSecurity Center assumes the bitrate should be replaced by imagequality. Genetec cannot correct this problem without adverselyaffecting previously affected Dahua cameras.

Dahua 244558 The rewind function is not available during a unit playback. Itgenerates a "No data available" message and playback stops.

Dahua 244446 The Dahua DVR The driver is unable to identify the DVR deviceproduct type, or model name, from the Dahua SDK.

Digipryn 262603 The maximum number of Digipryn units is limited to 50 perArchiver. The maximum number of simultaneous streams is limitedto 100 per Archiver, regardless of the number of Digipryn unitsattached to this Archiver.


Release Notes



DMP 281217 Trouble messages on armed areas result in incorrect state afterdisarming the area in alarm.

Workaround: Do not use trouble messages in "Armed Open" or"Armed Short" input states.

DMP 185312 DMP control panel: You cannot delay arming of a panel using theSecurity Desk widget.

Workaround: Arm the intrusion detection area instantly byclicking Master arm in the Intrusion detection area widget.

DMP 175206 DMP: Duress events are not displayed in Security Desk.

DSC 121718 When you change the entity name of a DSC unit, the name change isnot reflected in any associated partitions and zones.

Workaround: Delete and recreate the unit with a new name.

Euklis 254090 Dewarping: Without a direct connection (same subnet) fromthe Config Tool to the camera, the dewarping lenses cannot beconfigured.

Euklis 170471 KLIS 360-5M-IR: There is a delay of up to ten seconds whenviewing a dewarped image in Security Desk.

HID 349528 HID: Antipassback using HID controllers will only work if thecardholder has one credential. If the cardholder has more than onecredential the unit will manage them individually.

HID 205277 VertX V2000: Some input states remain "unknown" in the Systemstatus task until the first state change on input.

HID 204539 VertX V2000: If the Reader buzzer behavior of a door is set toSuppressed when door closes and a Door forced open event isgenerated, the reader beeps once.

HID 204531 VertX V2000: If the Reader buzzer behavior of a door is set toSuppressed when door closes and a Door forced open eventis generated, the reader starts buzzing but the LEDs do not startblinking.

HID 201163 If the Time to ignore REX after door closes value is set to 0, thedoor still unlocks if the REX is activated, and the event is not shownin Security Desk.

HID 201155 Edge EVO: The Door relock setting is not respected.

Workaround: For Edge EVO units, the Door relock value must belower than the Standard grant time for the door.

HID 151645 HID Edge EVO EH400: After enrolling a standalone Edge EVOEH400 controller, two ghost readers appear in Config Tool.


Release Notes



HID 96527 HID VertX: If the wire of a 4-state supervised input is physically cutor shortened, then the Input state field in the Peripherals tab inConfig Tool is always set to Trouble (open circuit).

HID 79324 For HID VertX units configured to use hard antipassback, if thecardholder is granted access but does not enter the area, the peoplecount is still affected, and First person in or Last person in eventscould still be triggered.

HID 79154 For HID VertX units, the Access manager role only supports entrydetection when the access controller is online. When the accesscontroller is offline, every Access granted event is associated withan Entry assumed event, even if the cardholder did not enter thearea.

HID 57119 You must stop the Access Manager before initiating a unit swapoperation in the Config Tool. Once the swap is completed, theAccess Manager can be restarted.

HID 57118 The HID Edge device (EdgeReader or EdgePlus) can only be usedto control a single door. You cannot use two HID Edge devices toconfigure a door with two readers. The supported configuration foran Edge device is a card-in /REX-out door.

HID 57116 The HID VertX V1000 inputs and outputs cannot be used for thefollowing purposes:

• A door REX, door sensor, door lock• Elevator control or floor tracking• Interlock, including the override or lockdown functions• Readerless door• IO linking (Zone)• Door buzzer

HID 57115 Battery fail inputs: If the VertX V1000 Battery Fail input is used tomonitor battery failure, then the Battery Fail inputs on all interfacemodules (V100, V200, V300) controlled by the V1000 must only beused for monitoring battery failure. Similarly, if the V1000 BatteryFail is used as a general purpose input, the Battery Fail interfacemodules must only be used for general purpose inputs.

HID 57114 AC fail inputs: If the VertX V1000 AC Fail input is used to monitorAC, then the AC Fail inputs on all interface modules (V100, V200,V300) controlled by the V1000 must only be used for monitoringAC. Similarly, if the V1000 AC Fail is used as a general purposeinput, the AC Fail interface modules must only be used for generalpurpose inputs.

HID 57113 When a Door unlock schedule override is removed, there is adelay of 40 seconds before the door’s unit is fully programmed.


Release Notes



HID 57112 Unit discovery does not show the new name you give to a unit (inthe unit, Identities tab) until the unit is rebooted or its power iscycled.

HID 56493 HID VertX V1000: On the first attempt, Security Center may not beable to add a VertX V1000 unit (2.2.7.78). The first time you try toadd a VertX V1000 (2.2.7.78) to Security Center, an error appears.Security Center will then reboot the unit. After the unit is rebooted,the second time you try to add the unit, Security Center is able toadd the unit to the system.

Honeywell 355279 Honeywell access control panels are labeled as Mercury panels inSecurity Center.

Honeywell 57921 The Intrusion detection area input trouble event does not reportwhich input triggered the event.

Honeywell 57661 The Galaxy Dimension control panel does not respond well tomultiple input triggers that occur within one second of each other.As a result, you may lose your connection to Security Center.

Workaround: Don’t trigger more than one input at a time.

Honeywell 57517 Clicking the buttons on the intrusion detection area widgetmay have no effect, depending on your control panel inputconfiguration. For more information about configuring inputfunctions, see the Honeywell Galaxy Dimension Installer Manual.

Honeywell 57492 The Intrusion Manager role cannot report the Entry delay startedcontrol panel event.

Honeywell 57491 When an expansion module is connected or disconnected from theGalaxy Dimension panel, you are not notified of the correspondinginput and output states in Security Center.

Honeywell 57485 Security Center does not support the Galaxy configuration “Re-ordering of the on-board RIO, SW3, dip-switch 8”.

Honeywell 57484 Offline logs are not supported.

Honeywell 57040 For some input functions such as "Final" and "Intruder", the GalaxyDimension control panel does not send notifications to SecurityCenter when the input state changes from "Normal" to "Active".Therefore, these inputs should not be used for virtual zones. Pleasenote that not all inputs functions have been tested, there may beothers that behave in the same manner.

Honeywell 56828 Delay Arming (master/perimeter) is not supported.

Honeywell 56703 When you create custom events for intrusion detection panels, theevent list for many reports is not updated properly.

Workaround: Delete the task, and create a new task.


Release Notes



Honeywell 55922 If an input is triggered from Security Center (from triggeredintrusion alarm or the heartbeat monitoring feature), the inputsettings are overwritten with the values configured in SecurityCenter.

Workaround: Make sure the input configuration is the same inSecurity Center as on the control panel.

IndigoVision 220323 IndigoVision: Color properties are not set to the default valueswhen the camera is enrolled.

Workaround: Set Contrast and Saturation to -48 in Config Toolto set the camera to its default values.

IndigoVision 220025 IndigoVision: Changes made to the image quality of MJPEG streamsare not shown in the 'Live video' window.

Workaround: Close and reopen the Live video window.

IndigoVision 219935 IndigoVision: The resolution of the video stream provided by thecamera is not the one requested in Security Center.

IndigoVision 216181 IndigoVision: BX400 cameras cannot be discovered by theDiscovery tool.

IndigoVision 216051 IndigoVision: Audio is not supported with BX400 and BX400 HDcameras with ONVIF.

Intelbras 279341 Because of the long configuration time of the Intelbras HDCVI 1016(5 minutes), the entity enters a "transmission loss" warning statewhen requesting video for the first time.

Intelbras 193064 VD 5016: Viewing multiple live streams in Security Desk does notwork.

Interlogix 57661 The Galaxy Dimension control panel does not respond well tomultiple input triggers that occur within one second of each other.As a result, you may lose your connection to Security Center.

Workaround: Don’t trigger more than one input at a time.

Interlogix 55922 If an input is triggered from Security Center (from triggeredintrusion alarm or the heartbeat monitoring feature), the inputsettings are overwritten with the values configured in SecurityCenter.

Workaround: Make sure the input configuration is the same inSecurity Center as on the control panel.

LPR 372523 In the Monitoring task, when viewing in map mode, switchingbetween maps clears the list of events.


Release Notes



LPR 372151 In Security Desk's Maps task or in Config Tool's Map designer, if youunselect a layer that shows reads from a fixed Sharp camera, newreads are still displayed on the map.

Workaround: To stop new reads from being displayed on themap, you can right-click the Sharp camera in the Maps task andselect Hide events. Alternatively, you can block all license platereads by selecting Options > Events and clearing the License plateread checkbox.

LPR 333734 When a failover occurs, the LPR role does not reconnect with FixedSharps if the Sharps are configured with the "force reconnect"option.

LPR 276391 Hotlist Editor: You cannot search values in any date or time field.

LPR 259095 When performing a Reads/hits per day report on federatedentities from a 5.2 system, using the During the last option tospecify a time range in days does not work. The report is missingthe reads and hits for the last day.

Workaround: Under Time range use the Specific date option, oradd an extra day if you want to use the During the last option.

LPR 258387 MLPI: License plate reads that are saved as XML files by theGenetec.LicensePlateManagement.MLPI.SmartDevice.exe do notapply the same formatting as the ReadTemplate.xml in the SecurityCenter installation package.

LPR 257122 When the LPR role comes back online after losing connectionwith Security Center, the Fixed Sharp immediately sends storedpotential hits before the LPR role has had a chance to parse allassociated hotlists. Therefore some hits may be missed.

LPR 156796 While upgrading Security Center from 4.0 to 5.0, the server anddatabase used in 4.0 are not automatically reassigned to the LPRManager role in 5.0.

Workaround: You need to reassign the resources manually in theConfig Tool.

LPR 156795 LPR manager database cleanup begins when the LPR Managerdatabase table reaches 20,000 reads. Previously, the LPR Managerdatabase cleanup did not start until the database table reached100,0000 reads. If using SQL 2008 Express, the database could notreach 100,000 reads before reaching the 4 GB limit in SQL Express.

LPR 156794 Security Desk - The timestamp associated to a hit does notcorrespond to the time the hit was raised, but the time thepatrolling officer took action on the hit (Accepted, Rejected, or Notenforced).


Release Notes



LPR 156793 Inventory management task and Inventory report tasks in theSecurity Desk use a lot of memory. To avoid performance issueswhile running a query on a large parking facility inventory (40Kplaces or more), it is recommended to delete all tasks unrelated toMLPI from your task list before launching the query.

LPR 156792 AutoVu LPR: While parsing hotlist or permit data files, parsingerrors such as the use of wrong delimiter characters, are notindicated.

LPR 94758 MLPI: The local time on the handheld computer is not synchronizedwith the server, which may cause issues. For example, if the LPRManager receives an XML read to be imported, but the read has afuture timestamp, the read is ignored.

Moxa 219200 When the Moxa Vport 36 camera is configured for multicaststreaming, the camera may lose the connection with SecurityCenter if the stream is started/stopped many times.

Panasonic 240890 The Panasonic WV-SNF310J does not support peripherals, such asaudio and I/O, whereas the WV-SNF310 does. When WV-SNF310Jis added to Security Center, the peripherals are present, but they donot function.

Panasonic 177466 The Sensitivity option for motion detection is not supported forPanasonic cameras.

Panasonic 157051 Panasonic WV-SFV631L: The resolution values for JPEG streamsthat are available in Config Tool are limited to the values that areset in the unit's web page.

Panasonic 154965 Panasonic units do not support the MJPEG format for videotrickling.

Panasonic 147206 Panasonic WV-SC588: Playback video that was recorded on theunit’s Security Desk card cannot be retrieved in Security Center.

Workaround: Record video on the Archiver; do not use edgerecording.

Panasonic 103777 Panasonic units do not support edge playback requests or tricklingfor MJPEG video.

Panasonic 103519 WV-SP306: Audio output is not in sync with the video.

Workaround: Workaround: Perform a factory reset on the unit'sweb page, reassign the IP address of the unit, then add the unitagain in Config Tool.

Pelco 374430 Pelco Spectra Enhanced D6230: Camera randomly goes offline, andmay not appear after it's enrolled in Config Tool.


Release Notes



Pelco 240102 The "Max zoom factor" is limited to 200 in Config Tool even thoughthe camera can support higher values.

Workaround: Click 'Calibrate' to obtain a higher zoom factor. Thevalue will be displayed in red in Config Tool because it exceeds 200,however you will be able to zoom to that value.

Pelco 219337 Pelco: Disconnecting a camera from the Pelco NET5504 encoderwill not trigger 'Signal lost' events.

Pelco 107622 Pelco Sarix Spectra HD D5220: The Auto Iris command in theSpecific commands of the Security Desk PTZ widget does notchange the brightness.

Pelco 107449 Sarix Spectra HD D5220: Setting the Frame rate to 1fps on theVideo tab causes intermittent image loss.

Pelco 88072 When you add Pelco cameras or change their configuration inSecurity Center, you may receive a Transmission lost warning whilethe configuration is pushed to the camera.

Pelco 40540 Pelco TXB-N: Key frame interval not applied when Archiver VideoQuality is set to Custom.

Samsung 392516 It is not possible to configure the alarm input on SamsungSNP-5200 cameras. Events generated from the camera input arenot reflected in Security Center.

Samsung 280529 Sometimes Samsung SNP-6201 goes offline when changingconnection type.

Samsung 274815 Samsung SNV-3120 does not support multicast with SecurityCenter.

Samsung 269752 When configuring multiple motion detection zones, only the firstone supports threshold values.

Samsung 262539 Video streaming is not available on models SNB-7000 whenconfigured at 3 megapixel MJPEG.

Samsung 154180 Samsung SNP-3750: The "Clear preset" PTZ command is notsupported.

Workaround: Clear the PTZ presets from the unit's web page.

Samsung 147987 SNP-6200H: Audio output is choppy, even when the volume is setto the maximum in the unit’s web page.

Sanyo 154970 VDC-DP7584: The aspect ratio is not correct for streams that have aresolution of 720x240.

Sentry 360 60841 When using the dewarping feature in Security Desk, the overviewimage displays the first frame when the camera was dropped in thetile.


Release Notes



Sentry 360 60840 When using the dewarping feature in Security Desk, the overviewimage does not match the zoom regions.

Sentry 360 60839 When using the dewarping feature in Security Desk, if you zoomusing your mouse wheel button, it zooms to the center of the image,not where your mouse is pointing.

Siqura 154951 C-60E: The Motion on threshold is not supported on the unit.Therefore, you may receive motion on events from values thatdiffer from the motion blocks you specified.

Sony 352466 Gen 5 PTZ cameras: When recording on the edge, the cameras canbecome unresponsive and sometimes spin uncontrollably.

Sony 347660 Sony SMC-VM77R2: When you add or modify a VMF Filter type onthe unit's web page, you need to reconnect to the unit in SecurityCenter to see the events in Security Desk.

Sony 328076 Sony SMC-VM77R2: When using the 4K 30p resolution, hardwaremotion detection, camera tampering, and face detection are notsupported.

Sony 237097 Motion detection on the Sony SNC-DH280 does not work on theMPEG-4 stream; this stream is too noisy. Instead, the user must usethe H.264 stream or perform hardware motion detection.

Sony 196874 Sony SNC-VB600B: Edge playback starts buffering when you fastforward faster than 4x or rewind faster than -4x.

Sony 154968 Sony 5th Generation: For certain units only one codec can be on formotion detection to work, the others must be turned off.

Sony 154967 Sony 5th and 6th Generation: When performing hardware motiondetection with multiple zones, the Motion on threshold setting forthe first zone is used for all zones.

Sony 154425 Sony SNC-HM662: When you dewarp the camera image usinga digital zoom preset, the image is dewarped differently inMonitoring task versus the Archives task.

Sony 119575 Sony: Changing codecs on a 6th generation camera while it isactively streaming causes an error and transmission is lost.

Workaround: Stop all streams and then configure the codecs.

Sony 106638 SNT EX-154: No motion detection events are received in SC if theunit’s web page has the Motion detection tab open.

Sony 104672 SNC-ER585: When moving the mouse pointer over a tile thatis being used to monitor live video in Security Desk, the imagefreezes.


Release Notes



Sony 74587 Sony 5th generation video units: The resolution of the secondstream cannot be higher than the resolution of the first stream.

SynergisAppliance

210748 After installing a new system, you might see messages in theAccess Manager log saying that the Access Manager could notconnect to a Synergis Appliance, even if you did not try to enrolla Synergis Appliance. This is because Security Center attempts toautomatically enroll Synergis Appliances that were discovered onthe port.

SynergisAppliance

206282 If you connect to the Synergis Appliance Portal from the Portaltab of the Synergis Appliance unit in Config Tool, and you selectanother access control unit in the area view, your web session islost.

Verint 91773 Verint S1801E-R: You cannot toggle between single and quadmonitor mode in Config Tool.

Workaround: Change the monitor mode from the unit’s web page.

Video 499286 When exporting a video that is recorded from multiple sources,audio or metadata can be missing from the export.

Video 486339 For systems that include Axis and Panasonic cameras that supportsensitivity by zone and that are configured to perform motiondetection on the unit, upgrading Security Center from a versionearlier than 5.3LA (including Omnicast) to any version higheror equal to 5.3LA will reset each of the camera’s motion zonessensitivity to 99%.

Video 387302 After changing the start multicast address of the Media Router, thecamera multicast address is not updated.

Workaround: Manually update the multicast address in ConfigTool.

Video 386699 In the Monitoring task, the last frame of an overlay continues todisplay even though it shouldn't.

Workaround: Display the camera in a new tile.

Video 352715 Live and playback video stop working when the Archiver memoryreaches 1.2 GB.

Workaround: Install Microsoft KB 2588507 to fix the issue.

Video 349497 Export: If a camera is associated to both an Archiver and anAuxiliary Archiver, and configured to record audio on one and notthe other, audio may not be included in the exported file.

Workaround: Make sure to perform the export from the sourcecamera that is configured to record audio.


https://support.microsoft.com/en-us/kb/2588507

Release Notes



Video 263498 Security Desk: When you drag a report result into a Monitoringtask tile, only the live feed is played. If the report result has onlyplayback video, the tile waits for an offline source to play live videofeed instead.

Video 263438 Security Desk: When you drag and drop a G64 video file on a tilethat previously had a camera with fish-eye lens configuration, thedigital zoom displays a fish-eye zoom instead of a normal digitalzoom.

Video 263320 Security Desk: Paused G64 video automatically resumes and losesdigital zoom when you switch between Monitoring tasks. Thisbehavior is also seen when dragging and dropping paused tilesbetween screens running Security Desk in full screen mode.

Video 261764 The Change title pattern pop-up is not near the Change tilepattern button when you use the hotkey shortcut (CTRL + p).

Video 261744 Vault: Encrypted files with extension .gek always display a length of23:59:59.

Video 257718 When upgrading from 5.2 SR9 to 5.3 GA, additional archive foldersare created for cameras that are set to continuously record.

Video 257672 Archiver: When adding a new unit, the Add unit dialog box mayindicate that a unit was added successfully even though it wasn't.

Video 257289 The Genetec Video Player is displaying an error when it starts,sometimes showing a .NET Framework initialization Errormessage.

Workaround: Delete the following folder: C:\Users\username\AppData\Roaming\Thinstall\Genetec Video Player 5.3 GA.

Video 256524 When playing back video in the Monitoring task, the time zone for acamera does not always display correctly.

Video 254643 Archive transfer: When transferring archives to a newly createdArchiver, if the transfer is interrupted, the status may indicate thatthe transfer was completed even though it never restarted after theinterruption.

Video 248023 Camera blocking: During playback, when the cursor reaches thebeginning of a large blocked segment (1.5 hours or more), theplayback stops for approximately fifteen minutes before resuming.

Workaround: Manually seek to the end of the blocked segment toresume playback.

Video 224302 Genetec Video Player: The playback cursor doesn't stop at the endof the timeline and video is not synchronized properly.


Release Notes



Video 217745 ONVIF cameras: Fixed cameras are sometimes discovered as PTZcameras.

Workaround: Use one of the following options:

• Leave it as is, with limited Digital PTZ due to usage of on-boardcontrols.

• Add the unit with Manufacturer= "ONVIF" and Product type="Without PTZ".

Video 215485 Bookmarks may disappear from the timeline when clicking thePrevious bookmark button.

Video 213361 Clicking the Protected video file statistics button for an AuxiliaryArchiver displays an error.

Video 211625 Hardware acceleration: On high performance computers, NVIDIAGPU decoding works better when Intel Quick Sync is disabled.

Video 211232 Hardware acceleration: If you install a new NVIDIA driver whenhardware acceleration is enabled in Security Desk and you aremonitoring a camera using an NVIDIA encoder, then your Windowsscreen turns blue and cannot be restarted.

Workaround: Recover your Windows system.

Video 210012 SD: The Stop recording button for PTZ patterns does not appear ifrecording is started using a keyboard shortcut.

Video 208788 Changing the connection type might trigger a transmission lostevent in Security Center before the video can be seen again fromthe camera.

Video 208471 JPEG2000 video streams cannot be exported or converted to ASFformat.

Video 205161 If you are viewing multiple cameras in synchronized playbackusing the Remote task and you start seeking in the timeline, thetimestamps and timelines on the local Security Desk do not updateproperly.

Video 204681 The camera configuration report task does not work with Omnicastfederated cameras.

Video 192595 Hardware acceleration: GPU always shows 0% even though theusage ratio is unavailable when using QuickSync.

Video 155581 If you are federating an Omnicast system and the user that thefederation role uses to log on to the remote system does not havethe privilege to view playback video, Security Center users can stillview playback video from the federated Omnicast cameras.

Video 153240 When exporting federated video from an Omnicast 4.7 system, theprogress bar does not show the progress.


Release Notes



Video 153236 All cameras in a federated camera sequence are displayed on thefederation host even though the user account used to connect to thefederated Directory does not have access to all of them.

Video 153232 Federated camera sequences cannot show video from camerasthat are blocked to any user on the remote system, regardless ofthe privileges of the user account used to connect to the federatedDirectory.

Video 151293 When video with low resolution is exported in ASF format and theDisplay date and time on video option is selected, the timestampis cut off in the video overlay.

Video 148655 When federating a Security Center system with a user that has anArchive viewing limitation of 5 minutes, the Archives report inSecurity Desk only displays results for the last 5 minutes, but morethan the last 5 minutes of video can be viewed.

Video 148030 If the Archive viewing limitation option for a user is changed toa specific value in Config Tool, and then they try to view playbackvideo in the canvas, the video thumbnails span the whole tile, evenif they cannot view the associated video.

Video 143478 SQL 2012: Database creation issues when installing SQL 2012.

Workaround: Check the SQL permissions and make sure theNTAuthority\SYSTEM user is set to sysadmin.

Video 126634 The failover of an Archiver role may take up to one minute. Duringthat time, the Archiver role and its units appear in red. However,if the video units are streaming in multicast, and if the redundantarchiving option is turned on, then there will be no loss of videorecording during the failover.

Video 100778 When you add a bookmark to live video of a federated Omnicast 4.7camera, the bookmark timestamp is generated when you click OK,not when you click Add bookmark.

Video 100768 For federated Omnicast cameras, the video tile statistics overlaydoes not display the Encoding type, and the Source field isincorrect.

Video 100674 If a camera is blocked on a federated site, the user level of the blocksettings only applies to the users on the federated system.

Video 97038 When federating a PTZ camera from an Omnicast 4.8 system toSecurity Center, the PTZ preset names may not be federated.

Video 96458 If you are manually recording a video stream and you add abookmark while viewing the live video, the recording restarts.


Release Notes



Video 94722 In Omnicast, you can only block live video. Therefore, if you areviewing playback video from a federated Omnicast video stream inSecurity Center and it is blocked by a user on the Omnicast side, thevideo is not blocked in Security Center until the camera is changedto live video mode.

Video 91564 Software motion detection is not supported on Auxiliary Archivers.Therefore, when viewing playback video, there is no visualindication of motion on the timeline if the video archive was onlyrecorded on an Auxiliary Archiver (no green bars).

Video 88994 If you switch the audio format to AAC audio while the video streamis displayed in a Security Desk tile, the sound is either distorted ordoesn’t work.

Workaround: Clear the video stream from the tile before changingthe audio format. Then, in the camera widget, click the Listenbutton twice to reset the audio.

Video 88764 When using digital zoom, you cannot select a preset again if it wasthe last preset you selected before moving the camera image.

Workaround: In the Digital zoom presets section of the camerawidget, click Reload to move the camera image to the currentpreset position.

Video 78880 Security Desk: When playing back Omnicast 4.8 federated video, therewind speed starts at -10x instead of -1x.

Video 77721 Edge playback: Audio playback is not supported on edge recordingunit.

Video 76946 Motion detection: On high resolution cameras, Config Tool doesnot display as many motion blocks as the Archiver is capable ofdetecting.

Video 70560 If you associate a camera with an alarm and the analog monitor thatis a recipient of the alarm does not support the camera, when thealarm is triggered, the video is not displayed on the analog monitor.

Video 70532 When you add a camera sequence to an analog monitor in SecurityDesk and one of the cameras is not supported, that camera isskipped in the sequence.

Video 64274 Edge recording: Thumbnails are not available if the video is onlyrecorded on the edge unit.

Workaround: To see thumbnails in any kind of video reports(Bookmarks, Camera events, etc.), the video must be trickled to theArchiver.


Release Notes



Video 63523 Move unit: Cannot view playback video from Auxiliary Archiverafter moving a video unit from one Archiver role to another.

Workaround: Restart Genetec Server service hosting the AuxiliaryArchiver.

Video 63409 Move unit: After moving a video unit, the unit is still shown underits old Archiver after it comes back online.

Workaround: Manually refresh the entity tree after the unitcomes back online.

Video 58329 Backward compatibility: Security Desk 5.0 and earlier cannot playAAC audio coming from Security Center 5.1.

Video 57553 Auxiliary Archiver: when you deactivate and activate the role, awarning appears briefly on screen. This is a false-positive warningnotification.

Video 54437 When displaying an HTML map in a bottom tile, and switching acamera in another tile to playback mode, the map overlaps thevideo thumbnails.

Video 52172 When attempting to back up an Auxiliary Archiver that is installedon an expansion server to a file on that computer, you may receivean error because the SQL Server may not have permission to backup to that location.

Workaround: Back up to a folder the SQL Server has access to.

Video 40314 Alarm playback loop is permanently set in Security Desk. The alarmplayback loop is set between the following time ranges:

• Start time: Alarm trigger minus pre-trigger setting.• End time: Alarm trigger plus 10 seconds.

VideoIQ 154958 If you boost the video quality, or modify the video stream (forexample, change the frame rate) in Config Tool, you may lose thevideo stream connection for 30 seconds.

Vivotek 287549 Vivotek IB8381: When querying the of list of video sequences onthe unit's SD card, the UTC start and end times are incorrect.


Release Notes


Security Center 5.5 system requirements

System requirements are the recommended hardware and software components that are requiredfor your product and system to run optimally.

For the latest Security Center 5.5 system requirements, click here.


http://www.genetec.com/Documents/EN/Products/EN-Genetec-Security-Center-System-Requirements.pdf

Release Notes


Supported video units in Security Center 5.5 SR2

Security Center 5.5 SR2 supports many video units.

For details such as firmware and certification level of the video units supported by Security Center,see the Supported Devices List.

NOTE: Some of the supported video units require additional configuration before they canbe added in Security Center, or for their unit features to work in Security Center. For moreinformation about these configuration steps, see the Security Center Video Unit ConfigurationGuide. The latest version of this document is available on the GTAP Documents page. You’ll need ausername and password to log on to GTAP.


http://www.genetec.com/solutions/resources/supported-device-list


Release Notes


Supported HID Units in Security Center 5.5 SR2

Security Center 5.5 SR2 supports different HID modules and firmwares. Certain issues with thesemodules that may affect the behavior of Security Center are listed in this section.

Supported HID Legacy controller firmware in Security Center 5.5 SR2

Security Center 5.5 SR2 supports the following HID Legacy controller firmware versions.

HID VertX V1000 HID VertX V2000 HID EdgeReader/EdgePlus

2.2.7.18 2.2.7.18 2.2.7.18

2.2.7.39 2.2.7.39 2.2.7.39

2.2.7.49.1 2.2.7.49.1 2.2.7.49.1

2.2.7.70a 2.2.7.70a 2.2.7.70a

2.2.7.149a 2.2.7.149a 2.2.7.149a

2.2.7.151a 2.2.7.151a 2.2.7.151a

2.2.7.257b 2.2.7.257b 2.2.7.257b

2.2.7.300b 2.2.7.300b 2.2.7.300b

a Versions 2.2.7.70, 2.2.7.149, and 2.2.7.151 do not support elevator control. If this feature isrequired, you’ll need to use firmware version 2.2.7.49.1.b After you upgrade to the new firmware, the access control unit goes offline or cannot be enrolled.This is because the firmware is shipped with the Telnet/FTP/SSH disabled by default. As aworkaround, log on to the unit's webpage and manually enable the Telnet/FTP/ SSH feature. Theunit can then be enrolled.

Supported HID interface module firmware in Security Center 5.5 SR2

The following interface modules are supported with HID controllers in Security Center 5.5 SR2.

The interface modules should have the following Program and EEPROM firmware.

HID interface unit Program EEPROM

V100

V2000 (has a V100 interface board built-in)

EdgePlus/EdgeReader

113 110


Release Notes


HID interface unit Program EEPROM

V200 106 105

V300 107 104

Supported HID EVO controller firmware in Security Center 5.5 SR2

Security Center 5.5 SR2 supports the following HID EVO controller firmware versions.

Controller type Model Firmware

HID VertX EVO V1000 • 2.3.1.542• 2.3.1.673a

• 2.3.1.791a

• 2.3.1.793a

• 3.3.1.1168b

• 3.5.1.1483b

CAUTION: If the controller is runninga firmware earlier than 2.3.1.791, thenfirst you’ll need to upgrade to 2.3.1.791before you upgrade to 3.3.1.1168or 3.5.1.1483. Upgrading directly to3.3.1.1168 or 3.5.1.1483 will causeirreparable harm to the controller. SeeKnowledge Base article 1134 for the fullupgrade procedure.


https://gtap.genetec.com/Library/KnowledgeBaseArticle/?kbid=1134

Release Notes


Controller type Model Firmware

V2000 • 2.3.1.542• 2.3.1.673a

• 3.3.1.1168b

• 3.5.1.1483b

CAUTION: If the controller is runninga firmware earlier than 2.3.1.791, thenfirst you’ll need to upgrade to 2.3.1.791before you upgrade to 3.3.1.1168or 3.5.1.1483. Upgrading directly to3.3.1.1168 or 3.5.1.1483 will causeirreparable harm to the controller. SeeKnowledge Base article 1134 for the fullupgrade procedure.

HID Edge EVO • EH400-K StandardController

• EHR40-K StandardController/Reader Module

• EHRP40-K StandardController/Reader Module

• 2.3.1.603• 2.3.1.605• 2.3.1.730a

• 2.3.1.926a

• 2.3.1.841a

• 3.3.1.1168b

• 3.5.1.1483b

a After you upgrade to the new firmware, the access control unit goes offline or cannot be enrolled.This is because the firmware is shipped with the Telnet/FTP/SSH disabled by default. As aworkaround, log on to the unit's webpage and manually enable the Telnet/FTP/ SSH feature. Theunit can then be enrolled.b You cannot downgrade the firmware after upgrading to or past 3.3.1.1168.

CAUTION: If you are upgrading an HID Edge EVO to firmware 3.3.1.1168 or 3.5.1.1483, upgradingdirectly to 3.3.1.1168 or 3.5.1.1483 will cause irreparable harm to the controller. Perform thefollowing steps before you upgrade or see Knowledge Base article 1134 for the full upgradeprocedure:

• If the controller is running a firmware earlier than 2.3.1.841, then upgrade to 2.3.1.841 firstbefore you upgrade to 3.3.1.1168 or 3.5.1.1483.

• You MUST update the EEPROM after every firmware update in the above path (for example,one after 2.3.1.841, and another after 3.3.1.1168 or 3.5.1.1483). You can do so by going tohttps://<IPAddress>/cgi-bin/ update.cgi and clicking Update.

• You must enable Telnet, FTP, and SSH after every hop of the firmware upgrade. (for example,one after 2.3.1.841, and another after 3.3.1.1168 or 3.5.1.1483).You can enable them by goingto https://<IPAddress>/ cgi-bin/setup.cgi?Type=adv.




Release Notes


Supported interface modules for Edge EVO controllers in Security Center 5.5 SR2

The following interface modules are supported with HID Edge EVO controllers in Security Center5.5 SR2.

• EDWM-M Door & Wiegand Module• EDM-M Door Module• EWM-M Wiegand Module• EIM-M Input Module


Release Notes


Supported Synergis access control software in Security Center 5.5SR2

Security Center 5.5 SR2 supports the following Synergis access control software.

• Synergis Softwire: 10.0, 10.1, 10.2, 10.3• Synergis Master Controller: 2.2 SR3

For a list of supported interface modules and unit firmware, see the Synergis Softwire ReleaseNotes and Synergis Master Controller Release Notes, which are available from the GenetecTM

Technical Information Site. You’ll need a username and password to log on to GTAP.


https://tip.genetec.com/


Release Notes


Supported Bosch intrusion detection devices in Security Center 5.5SR2

Security Center 5.5 SR2 supports the following Bosch GV2, GV3, and GV4 intrusion panel devices.

For each device, the corresponding firmware and certification level is listed.

Model Device type Firmware Certification

D7212GV2/GV3/GV4 Intrusion panel GV2: ver.7.08

GV3: ver. 8.04, 8.14

GV4: ver. 1.04, 2.0.14

Supported by design


GV3: ver. 8.04, 8.14

GV4: ver. 1.04, 2.0.14

Supported by design


GV3: ver. 8.04, 8.14

GV4: ver. 1.04, 2.0.14

Certified

D1255 Keypad Certified

D125B Dual Class B InitiatingModule

Supported by design

D8125 Addressable expansionmodule

Certified

D8128D Input expansionmodule

Certified

D8129 Octo-Relay module Supported by design

D9127 POPIT modules Supported by design

DS7432 Eight-input RemoteModule

Supported by design

DS7457i Single Zone MultiplexInput module

Supported by design

DS7460i Dual-input module Supported by design

DS7461i Single-input Multiplexmodule

Supported by design


Release Notes



DS7465i Input and OutputModule

Supported by design

DX4010i RS-232 Serial InterfaceModule

Supported by design

DX4010V2 USB/Serial interfacemodule

Certifieda

DX4020 Ethernet NetworkInterface Module

Certifieda

DX4020 Ethernet NetworkInterface Module

Certified

B426 Ethernet NetworkInterface Module

Certified

B5512b Intrusion Panel ver. 3.01.011 Certified

B4512b Intrusion Panel ver. 3.01.011 Supported by design

B3512b Intrusion Panel ver. 3.01.011 Supported by design

B308 SDI2 Octo-InputModule

Certified

B208 SDI2 Octo-InputModule

Certified

a. Not supported on GV4.b. Bosch B Series panels are only supported in Mode 1.


Release Notes


Supported Honeywell Galaxy intrusion detection devices in SecurityCenter 5.5 SR2

Security Center 5.5 SR2 supports the following Honeywell Galaxy Dimension control panel devices.



A234 RS-232 Lead Kit Certified

C072 Rio Expander module Certified

CP037 Keypad Certified

E080-2 Galaxy Ethernet Module version 2.11 Certified

E080-4 Galaxy Ethernet Module version 3.02 Certified

GD-48 Control panel version 6.7 Certified

GD-96 Control panel version 6.7 Supported by design

GD-264 Control panel version 6.7 Supported by design

GD-520 Control panel version 6.7 Certified


Release Notes


Supported DSC intrusion detection devices in Security Center

Security Center supports specific DSC intrusion panel devices.



PC1864 Control panel 1.1.2 Certified


Release Notes


Supported DMP intrusion detection devices in Security Center 5.5SR2

Security Center 5.5 SR2 supports various DMP intrusion panel devices.



XR500N Control panel version 212 Certified

XR500E Control panel version 212 Certified

XR100N Control panel version 212 Supported by design

XR550DN Control panel version 109 Certified

NOTE:

• Certified panels support arming and disarming an Area System. The following options are notcertified with this integration:

• ALL/PERIMETER• HOME/SLEEP/AWAY• HOME/SLEEP/AWAY WITH GUEST

• XR550DN panels support four profiles per user. Currently, only the first profile is supported bySecurity Center.


Release Notes


Supported languages in Security Center 5.5 SR2

The supported languages are the languages in which the software is available.

Security Center 5.5 SR2 software is available in the following languages:

• Arabic• Chinese (Simplified and Traditional)• Czech• Dutch• English• French• German• Hebrew• Hungarian• Italian• Japanese• Korean• Norwegian• Persian• Polish• Portuguese–Brazil• Russian• Spanish• Swedish• Thai• Turkish• Vietnamese


Release Notes


Supported upgrades from earlier versions of Security Center

It is important to know which earlier versions of Security Center can be upgraded to SecurityCenter 5.5 SR2.

A one-step upgrade is supported for the following Security Center releases:

• Security Center 5.2 GA/SR2/SR3/SR4/SR5/SR6/SR7/SR8/SR9/SR10/SR11• Security Center 5.3 GA/SR1/SR2/SR3/SR4• Security Center 5.4 GA/SR2/SR3• Security Center 5.5 GA/SR1

For Security Center 5.1 and earlier, a two-step upgrade is required.


Release Notes


Supported Omnicast migrations in Security Center 5.5 SR2

Security Center 5.5 SR2 supports migrations from Omnicast 4.6 and later.

For more information, see the Omnicast Migration Guide 5.5. The latest version of this document isavailable on the Documents page of the Technical Information Site.


https://tip.genetec.com/document-search

Release Notes


Security Center 5.5 SR2 compatibility

Product compatibility indicates that the product supports and can run with specific versions ofother products.

Security Center 5.5 SR2 is compatible with the following:

NOTE: Product release versions listed include all subsequent releases.

• Mobile Server 4.0, 4.0 SR1.• Patroller 6.1, 6.2, 6.3

IMPORTANT: Logging on to Patroller 6.1 or 6.2 using a secure username and password doesnot work. To fix this issue, you must install a hotfix.

• If you are using Patroller 6.1, apply the hotfix by installing Patroller 6.1 CU1.• If you are using Patroller 6.2, apply the hotfix by installing Patroller 6.2 CU1.

Both cumulative update files are available on the GTAP Product Download page. You’ll needa username and password to log on to GTAP

• Sharp 10.1, 11.1, 11.2, 11.3, 11.4

IMPORTANT: Security Center 5.5 is not compatible with SharpOS 9.0 (Sharp 1.5 cameras andSharp 2.0 cameras with 512 MB of RAM).

• Plan Manager 10.3 SR5, 10.3 SR6• SipeliaTM Communications Management module 2.2

NOTE: Intercom map objects are not supported.• Synergis Softwire 10.0, 10.1, 10.2, 10.3, and SMC 2.2 SR3


https://gtap.genetec.com/SystemManagement/DownloadSection/

Release Notes


Backward compatibility requirements for Security Center

Because Security Center 5.5 SR2 is backward compatible with many Security Center 5.xcomponents, you can upgrade your Security Center system in stages.

The requirements for Security Center backward compatibility are as follows:

• Upgrading to the latest version: When upgrading, you must always upgrade the main serverhosting the Directory role and Config Tool. Always upgrade each expansion server hosting arole type that is not backward compatible.

• Using new features: To use the new features introduced in version 5.5 SR2, upgrade yourSecurity Center servers.

• Role assigned to multiple servers: If a role is assigned to multiple servers, such as in afailover configuration, all of its servers must be running the same version of Security Center.

• Directory assigned to multiple servers: All Directory servers must use the exact samesoftware version and service release. For example, if you upgrade to Security Center 5.5 SR2,you must upgrade all Directory servers to 5.5 SR2.

• SQL Server: Because Security Center 5.5 is not compatible with Microsoft SQL Server 2005, youmust install a more recent version of the database server (see the system requirements for alist of compatible versions). For more information on how to upgrade your SQL Server, refer toyour Microsoft documentation.

IMPORTANT: Because adding backward compatible connections slows down the performance ofthe Directory, it is recommended only as a temporary solution before you are able to upgrade allservers and workstations.

Backward compatibility between Security Center roles

Each new release of Security Center 5.5 includes new role features that might be compatiblewith earlier versions. The Security Center roles that are backward compatible are outlined in thefollowing table.

IMPORTANT: All expansion servers hosting a role that is not backward compatible must beupgraded to the same version as the main server hosting the Directory.

5.5 role Backward compatible with 5.3 through 5.4

Access Manager Yes

Active Directory No

Archiver Yes

Auxilliary Archiver Yes

Directory Manager No

Global Cardholder Synchronizer Yes

Health Monitor No

Intrusion Manager Yes


Release Notes


5.5 role Backward compatible with 5.3 through 5.4

LPR Manager Yes

Media Router No

Omnicast Federation Yes

Plugin (all instances) No

Point of Sale No

Report Manager Yes

RTSP Media Router Yes

Security Center Federation Yes

Zone Manager Yes

Backward compatibility with Security Center tasks

The Security Center 5.5 tasks that are backward compatible with Security Desk 5.3 and 5.4 aresummarized in the following table.

Task category Task type Backward compatible withSecurity Desk 5.3 through5.4

Monitoringa Yes

Cardholder management Yes

Visitor management Yes

People counting Yes

Credential management Yes

Hotlist and permit editor Yes

Inventory management Yes

Operation

Remote No

Alarm monitoring YesAlarm management

Alarm report Yes

Incidents Yes

Transactions No

Investigation

Zone activities Yes


Release Notes



Area activities Yes

Door activities Yes

Cardholder activities Yes

Visitor activities Yes

Area presence Yes

Time and attendance Yes

Credential activities Yes

Credential request history Yes

Elevator activities Yes

Investigation > Accesscontrol

Visit details Yes

Asset activities NoInvestigation > Assetmanagement

Asset inventory No

Intrusion detection area activities YesInvestigation > Intrusiondetection

Intrusion detection unit events Yes

Hits Yes

Hits (Mutli-region) Yes

Reads Yes

Reads (Mutli-region) Yes

Route playback (5.2 and earlier) Yes

Patroller tracking (5.3 and later) Yes

Inventory report Yes

Daily usage per Patroller Yes

Logons per Patroller Yes

Reads/hits per day Yes

Reads/hits per zone Yes

Investigation > LPR

Zone occupancy Yes


Release Notes



Archives Yes

Bookmarks Yes

Motion search Yes

Camera events Yes

Investigation > Video

Forensic search Yes

System status Yes

Audit trails Yes

Activity trails Yes

Health history Yes

Health statistics Yes

Maintenance

Hardware inventory Yes

Access control health history Yes

Access control unit events Yes

Cardholder access rights Yes

Door troubleshooter Yes

Access rule configuration Yes

Cardholder configuration Yes

Credential configuration Yes

Maintenance > Accesscontrol

I/O configuration Yes

Camera configuration Yes

Archiver events Yes

Maintenance > Video

Archiver storage details Yes

aIncludes live video and playback video.


Release Notes


Supported federations for Security Center 5.5 SR2

Security Center 5.5 SR2 can federate and be federated with other Security Center systems runningdifferent versions.

Security Center 5.5 can federate the following:

• Security Center 5.5, 5.4, 5.3, and 5.2 systems.• Omnicast 4.6, 4.7 and 4.8 systems.• StratocastTM 1.7 systems.

Security Center 5.5 can be federated by the following:

• Security Center 5.4 and 5.5 systems.

IMPORTANT: As a general rule, a system running the most current release of Security Center can:

• Federate systems up to three versions back• Be federated by a system running the previous version of Security Center.

For example, Security Center 5.5 systems can federate Security Center 5.4, 5.3, and 5.2. ASecurity Center 5.3 system can only federate a 5.4 system, not a 5.5 system.

For more information about the limitations of federated entities, see the About federated entitiessection of the Security Center Administrator Guide . These limitations apply to both forward andbackward federations.


Release Notes


Omnicast compatibility in Security Center 5.5 SR2

Product compatibility indicates that the product supports and can run with specific versions ofother products.

Security Center 5.5 SR2 is compatible with the following Omnicast components.

Omnicast 4.x

Archiver servicewithout Archiverservice

more than 30cameras

Omnicastfederations

Security Center5.5

Noa Yesb Noc 4.6, 4.7, and 4.8d

a. The Security Center 5.5 Archiver role and the Omnicast 4.x Archiver service cannot run on thesame server.b. If the Archiver role is not running on the Omnicast server, then Security Center 5.5 can coexist onthe same server as Omnicast.c. If Omnicast supports more than 30 cameras, it is best practice to host Security Center andOmnicast on different computers.d. The Security Center Media Router cannot stream video from federated Omnicast systems. Videostreams from federated Omnicast systems are streamed directly to the Security Desk client usingthe Omnicast Compatibility Pack. This means that the Security Desk client must be able to connectdirectly to the Omnicast server. For information about installing the Omnicast Compatibility Pack,see the Security Center Installation and Upgrade Guide. The latest version of this document isavailable on the GTAP Documents page. You’ll need a username and password to log on to GTAP.



Release Notes


About the documentation in Security Center 5.5 SR2

The documentation that is provided with a product is subject to change. With each productrelease, new documents might be added, current ones updated, and older ones replaced. For thelatest version of the documentation, see the GTAP Technical Information Site.

Documents updated

The following documents were updated in this release:

• Security Center Installation and Upgrade Guide• Security Center Release Notes• Security Center SDK Release Notes• Security Center Video Unit Configuration Guide• Security Center Administrator Guide• Security Desk User Guide

Documents added

There were no new documents in this release.

Documentation languages

All documentation is available in English. The following documentation is also available in thefollowing languages:

• Security Center Release Notes (English, and French)• Security Center Installation and Upgrade Guide (English, and French)• Security Center Administrator Guide (English, and French)• Security Desk User Guide (English and French)• Getting Started with Security Desk (English, French, Spanish, Italian, Portuguese, German, and

Korean)• Genetec Video Player Quick Start Guide (English and French)• Security Center System requirements (English, French, and Spanish)

IMPORTANT: Translation of documentation is ongoing and documentation in languagesother than English may not be complete at the time of release. For the latest version of thedocumentation, see the GTAP Technical Information Site.




Release Notes


Types of Security Center releases

Security Center versions are released by Genetec™ as a General Availability (GA) release, ServiceRelease (SR), or Cumulative Update (CU) release.

General Availability (GA)

A General Availability (GA) release is a release that is available to all Genetec customers.

General Availablity releases can be a minor or major software release:

• Minor release (Version.X):

• Software version that can contain new feature additions, behavioral changes, bug fixes, andsupport for new operating systems.

• Backward compatible (client and servers) with two previous minor versions. For example, a5.3 client can connect to a 5.5 server.

• A new license is required to upgrade to a newer minor release.• Typically released once or twice a year.

• Major release (X.0):

• Software version that can contain major new features, major changes to the user interface,architectural changes, and licensing changes.

• No backward compatibility guaranteed between major releases, or from the previous minorrelease.

• Typically released every 5 years.

Service Release (SR)

A Service Release (SR) is a standalone release that includes minor functionality improvements,bug fixes, and the integration of new hardware, intrusion devices, and plugins.

Service Releases can be used for a new installation. If you are upgrading to a Service Release, nolicense update is required.

Service Releases are fully compatible between each other.

Service Releases are typically released every 2 to 3 months. After a new minor software version isreleased, no more Service Releases are released for the previous minor version.

Cumulative Update (CU)

A Cumulative Update (CU) is a release patch to include the cumulative hotfixes for a productrelease.

Cumulative Update packages are installed over an existing installation, and do not require a fullsystem upgrade.

Cumulative Updates are typically released every month. They are released up to 1 year after theprevious minor version is released.



Where to find product informationYou can find our product documentation in the following locations:

• Genetec™ Technical Information Site: The latest documentation is available on theTechnical Information Site. To access the Technical Information Site, log on to Genetec™Portal and click Technical Information. Can't find what you're looking for? [email protected].

• Installation package: The Installation Guide and Release Notes are available in theDocumentation folder of the installation package. These documents also have a directdownload link to the latest version of the document.

• Help: Security Center client and web-based applications include help, which explain how theproduct works and provide instructions on how to use the product features. Patroller and theSharp Portal also include context-sensitive help for each screen. To access the help, click Help,press F1, or tap the ? (question mark) in the different client applications.


https://portal.genetec.com/





Technical supportGenetec™ Technical Assistance Center (GTAC) is committed to providing its worldwide clientelewith the best technical support services available. As a Genetec™ customer, you have access to theGenetec™ Technical Information Site, where you can find information and search for answers toyour product questions.

• Genetec™ Technical Information Site: Find articles, manuals, and videos that answer yourquestions or help you solve technical issues.

Before contacting GTAC or opening a support case, it is recommended to search the TechnicalInformation Site for potential fixes, workarounds, or known issues.

To access the Technical Information Site, log on to Genetec™ Portal and click TechnicalInformation. Can't find what you're looking for? Contact [email protected].

• Genetec™ Technical Assistance Center (GTAC): Contacting GTAC is described inthe Genetec™ Lifecycle Management (GLM) documents: EN_GLM_ASSURANCE andEN_GLM_ADVANTAGE.

Additional resources

If you require additional resources other than the Genetec™ Technical Assistance Center, thefollowing is available to you:

• Forum: The Forum is an easy-to-use message board that allows clients and Genetec™ staff tocommunicate with each other and discuss a variety of topics, ranging from technical questionsto technology tips. You can log in or sign up at https://gtapforum.genetec.com.

• Technical training: In a professional classroom environment or from the convenience of yourown office, our qualified trainers can guide you through system design, installation, operation,and troubleshooting. Technical training services are offered for all products and for customerswith a varied level of technical experience, and can be customized to meet your specific needsand objectives. For more information, go to http://www.genetec.com/support/training/training-calendar.

Licensing

• For license activations or resets, please contact GTAC at https://gtap.genetec.com.• For issues with license content or part numbers, or concerns about an order, please contact

Genetec™ Customer Service at [email protected], or call 1-866-684-8006 (option#3).

• If you require a demo license or have questions regarding pricing, please contact Genetec™Sales at [email protected], or call 1-866-684-8006 (option #2).

Hardware product issues and defects

Please contact GTAC at https://gtap.genetec.com to address any issue regarding Genetec™appliances or any hardware purchased through Genetec Inc.






https://tip.genetec.com/assets/Documents/Documentation/Genetec%20Advantage/EN_GLM_ASSURANCE.pdf

https://tip.genetec.com/assets/Documents/Documentation/Genetec%20Advantage/EN_GLM_ADVANTAGE.pdf

https://gtapforum.genetec.com

http://www.genetec.com/support/training/training-calendar

http://www.genetec.com/support/training/training-calendar



