security administration intro
DESCRIPTION
IntroTRANSCRIPT
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Security Supervision and Management: The Theory and Practice of Asset Protection –
3d EditionISBN 978-0-7506-8436-1
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Course Objectives
Understanding:• Security and Asset Protection Principles • Human Resource Management • Supervision• Training and Development• Management and Leadership • Risk Management and Emergency Management• Physical Security and Technology• Investigation• Customer, Client and Community Relations• Legal Aspects
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Method
How do adults learn?
Principles of Andragogy
from Alexander Kapp to Malcolm Knowles
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Where should we be?
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disjuncture• The optimal “zone”— when time seems to
STOP • When our repertoire is no longer able to
cope with our situation . . • Tension with our environment• Establishes a foundation for real learning.
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Unfortunately . . .
• Most of our learning, especially in higher education, comes from a secondary experience (Jarvis, 2006).– Reading– Interviewing– Sharing memories
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So the fix is . . .
• Get involved in the learning process• Work in groups to share experiences• Engage in meaningful conversations• Do stuff that means something• Get close to the primary experience
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Group work
• 20 in class = 5 groups of 4• Each group chooses 2 topics• Each group hosts the discussion for the week– Prepare for and guide discussion– Identify external resources (sites/speakers etc.)– Prepare 5-10 review questions/answers
• Group outline to me 2 days before (dropbox)
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Form groups
• 1• 2• 3• 4• 5
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Choose topics (Team 1 and 2)
• Unit I Security and Asset Protection Principles– Unit I-1 Evolving a Discipline of Security - 3– Unit I-2 The Future of Security– Unit I-2 Appendix: The Future of Security Training– Unit I-3 Key Terms and Concepts– Unit I-4 Explaining Crime: Contemporary
Criminological Theory - 35
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Choose topics (Team 3)
• Unit II Human Resource Management– Unit II-1 Recruitment and Retention of Security
Personnel: Understanding and Meeting the Challenge– Unit II-2 Security Personnel Selection - 63– Unit II-3 Supervisory Characteristics and Expectations– Unit II-4 Evaluation of Uniformed Protection Officers– Unit II-5 Employee Motivation Theory and
Application - 79– Unit II-6 Employee Discipline: Policy and Practice– Unit II-7 Human Reliability
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Choose topics (Team 4)
• Unit III Supervision– Unit III-1 Personnel Deployment– Unit III-2 Dealing with Difficult Employees– Unit III-3 The Supervisor's Role in Handling
Complaints and Grievances– Unit III-4 Unethical Acts by Security Officers– Unit III-5 Interpersonal Communications - 123
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Choose topics (Team 5)
• Unit IV Training and Development– Unit IV-1 Training: Strategies, Tactics, and
Challenges for Protection Managers– Unit IV-2 Orientation for Security Officers– Unit IV-3 Staff Training and Development– Unit IV-4 Curriculum design - 165– Unit IV-5 Professional Certifications: Milestones of
Professionalism
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Choose topics (Team 1)
• Unit V Management and Leadership– Unit V-1 Evolution of Management– Unit V-2 Time and Stress Management - 191– Unit V-3 Project Management: An Overview– Unit V-4 Company Policy and Procedures: The
Security Supervisor's Primer– Unit V-5 Total Quality Management - 211– Unit V-6 Leadership for Protection Professionals
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Choose topics (Team 2)
• Unit VI Risk Management and Emergency Management– Unit VI-1 Risk Management - 243– Unit VI-2 Why Accidents Happen: The Theories of Causation– Unit VI-3 The Supervisor's Role in Safety– Unit VI-4 Workplace Violence– Unit VI-5 Critical Incident Management in the Post-9/11 Era– Unit VI-6 Supervising During Emergencies 289– Unit VI-7 Supervising During Special Events– Unit VI-8 Security and Medical Response– Unit VI-9 Outsourcing in Security– Unit VI-10 Internal Loss
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Choose topics (Team 3)
• Unit VII Physical Security and Technology– Unit VII-1 Security Systems Design and Evaluation– Unit VII-2 Statistical Analysis - 351– Unit VII-3 Security Technologies– Unit VII-4 High-Technology Theft– Unit VII-5 Designing Operations Control Centers
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Choose topics (Team 4)
• Unit VIII Investigation– Unit VIII-1 Managing Investigations - 387– Unit VIII-2 Developing Report Writing Ability in
Subordinates– Unit VIII-3 Testifying in Court - 403
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Choose topics (Team 5)
• Unit IX Customer, Client and Community Relations– Unit IX-1 Customer Service and the Protection Officer:
Guidelines to Achieving Excellence– Unit IX-2 The Supervisor's Role in Improving Customer Service– Unit IX-3 Tenant Relations– Unit IX-4 Uniforms and Image Projection for Protection Forces
- 439– Unit IX-5 The Relationship Between Marketing and the Security
Function– Unit IX-6 Crime Prevention and Community Relations Strategies– Unit IX-7 Public-Private Sector Liaison Programs
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Choose topics?
• Unit X Legal Aspects– Unit X-1 Legal Aspects of Security - 475– Unit X-2 Managing/Supervising to Reduce Liability– Unit X-3 Sexual Harassment
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Share contact information
• Name/email/phone (?)
– Carter F. Smith– [email protected] – 615-494-7751
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Plan
• Ensure all have topics and plan to read• Assign responsibilities – write down• Include responsibilities in submitted outline• Backup plans in place?• Talk about potential challenges
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That’s all . . .