scrutiny and performance committee · by the pcc performance dashboard (southern service delivery...

Fire and Rescue Service Headquarters, Pirehill

Please ask for Kay Johnson DDI (01785) 898670

SCRUTINY AND PERFORMANCE COMMITTEE Tuesday 17 July 2018 2.15 pm Room 1 Fire and Rescue Service Headquarters, Pirehill A Chairman’s Preview (for Mrs K M Banks and Mr S J Tagg) has been arranged for 1.45 pm

Howard Norris

Secretary to the Authority 6 July 2018

__________________________________________________________________________

A G E N D A

1. Apologies 2. Declarations of Interest 3. Minutes of the meeting held on 3 April 2018 4. Performance Report Report of the Kath Bourne, Business Intelligence Team Corporate Manager 5. Retained Update (Standing Item) Verbal report of Tim Hyde, Director of Response 6. Response Standards (Standing Item) Verbal report of Tim Hyde, Director of Response 7. SFRS Response to the Kerslake Report Report of Tim Hyde, Director of Response

8. How the Service uses Prevention of Future Deaths Reports from HM Coroner Report of Tim Hyde, Director of Response 9. Items for Future Scrutiny

Members are asked to note items for future scrutiny by the Service and the Police and Crime Commissioner.

Date to be determined by the PCC

Performance Dashboard (Southern Service Delivery Group) Performance Reporting within the Service Firefighters Fitness Criteria

Future Items date not yet specified

Outcomes of the EXIT Programme once the University of Exeter report is received

10. Date of Next Meeting – It is anticipated that this will be the last meeting of the

Scrutiny and Performance Committee as the Police and Crime Commissioner is expected to take over the Governance with effect from 1 August 2018.

11. Exclusion of the Public

The Chairman to move:- “That the public be excluded from the meeting for the following items of business which involve the likely disclosure of exempt information as defined in the paragraphs of Part I of Schedule 12A of the Local Government Act 1972 indicated below”.

_______________________________________________________________________

PART TWO NIL

of 6

Item No 3 on Agenda

MINUTES OF THE SCRUTINY AND PERFORMANCE COMMITTEE HELD ON 3 APRIL 2018

Present: Banks, Mrs K M (Chairman)

Dudson, A Tagg, S J James, A K Winnington, M J

Apologies:- Atkins OBE, P E B, Jellyman, D M and Powell-Beckett, Mrs J. Also in Attendance: Mr T Hyde, Director of Response, Mr H Norris, Secretary to the Authority, Mrs H Chadwick, Corporate Safety Plan Manager and Mr P Shaw, Strategic Partnership Lead. PART ONE Documents referred to in these minutes as schedules are not appended but will be attached to the signed copy of the minutes. Copies, or specific information in them, may be available on request.

Minutes of the Meeting held on 1 February 2018 59. Following a discussion at the last meeting Mr Hyde had sent a letter to the Department of Transport regarding the advice given to drivers in the Highways Code specifically about how they should react on dual carriageways when emergency vehicles are approaching. A copy of the letter was circulated to Members at the meeting. The purpose of the letter was to try and influence the advice given in the Highways Code. Many European countries adopt an approach to stationary traffic which advises all drivers to move to the outside of their lane when slowing thus creating a clear central lane for emergency vehicles. This results in people receiving help more quickly and for the benefit of all a faster resolution of the incident and restoration of mobile traffic. The letter recommended that similar advice be added to the Highway Code. At the time of the meeting a response to the letter had not been received but Mr Hyde advised that he would share the response with Members as soon as it was received. Mr Hyde advised that West Midlands Ambulance Service had an informative video on their website (approximately 5 minutes long) advising motorists what they should do in the event of an emergency vehicle approaching but did not cover specifically what they should do on a dual carriageway. Also on motorways generally the public do not pay attention to the overhead instructions ie an X for a lane closure. A Member suggested that maybe the overhead displays could be changed and be used to warn motorway users of an emergency vehicle approaching and telling them which lane to use. A Member commented that this was especially important on managed motorways. Members complimented Mr Hyde on the letter sent. Mr Hyde advised that other matters mentioned in the Minutes would be considered at this meeting. 60. RESOLVED – That the Minutes of the Scrutiny and Performance Committee held on 1 February 2018 be confirmed and signed by the Chairman.

of 6

Retained Duty System Update 61. Mr Hyde gave an update to Members and advised that there were currently 90 vacancies on the Retained Duty System, 23% of the workforce. The June 2018 training course was already full with 20 anticipated attendees. He advised that more than 20 people would leave the Retained Service this year, as there was a high attrition rate. As advised previously by Mr Hyde one of the issues that the Service faced was that although many people expressed an interest in being a retained firefighter they were not able to achieve the fitness standards. For this training course they would carry out the fitness test at the end of the process. This way the potential retained firefighters would improve their fitness over the three week training course before their fitness was tested. The fitness standard was high. Terry McDermot, the Chief Fire Officer from Derbyshire, spoke at the recent retained conference and advised that a National Campaign was due to start as the Home Office had recognised that retained recruitment and retention was a national issue. 62. RESOLVED – That the report be noted.

Response Standards (Schedule 1)

63. Mrs Chadwick presented the report to Members. The report outlined that in 2005 the first Fire and Rescue Framework document required Fire and Rescue Authorities to assess the levels of risk within communities and determine acceptable levels of response standards. In Stoke-on-Trent and Staffordshire this led to response standards depending on the level of risk within an area. At the last Scrutiny and Performance Committee Members approved option three:-

Reassess the standard using appropriate statistical analysis techniques and identify the level of achievable performance at which the Fire Authority deems acceptable in the environment of 2018.

This required the setting up of an officer Project Team to meet this need. The Team would reassess the standard using appropriate statistical analysis techniques and identify the level of achievable performance at which the Fire Authority deemed acceptable in the environment of 2018. This risk is likely to have changed since 2005. Members would be informed about how the Service structures would be able to meet these risk levels and, in turn, identify an appropriate, acceptable response standard. A Project Initiation Document (PIA) was appended to the report. The objectives were set out as follows:-

1) Complete a review of the current Response Standards: a) Provide an overview of the make-up of the current standards. b) Provide analysis on the Service’s performance against the standards including failed

responses. c) Identify and compare current and future demand and risks (community and

firefighter) with response standards.

of 6

2) Propose options to change or retain the current Response Standards

a) Provide a risk categorisation of all geographical areas, taking into account risks and demands faced by the community and firefighters, and response times.

b) Decide on what are appropriate response standards that considers risks, demands (community and firefighter) and response times.

The “Deliverables and Benefits” were also outlined in the PID. The project would deliver:

An understanding of the Service’s current response standards methodology

An understanding of the Service’s performance against response standards and a greater knowledge of the Service’s failed responses

An understanding of risks and demands that affect the community and firefighters

An appropriate set of measures for response standards The report outlined the date related milestones which indicated that this exercise would take at least 12 months. Mr Hyde advised that last time the exercise was carried out it took four people 18 months to review the Response Standards. Mr Hyde advised that “Response Standards” would be a standing item on the Scrutiny and Performance Committee Agenda and at each meeting a highlight and exception report would be considered. 64. RESOLVED – That the report containing the PID (Project Initiation Document), for reviewing response standards using data and statistical analysis, be noted.

Impact of Safe and Well Visits (Schedule 2)

65. Mr Shaw presented the report to Members. The report advised that the Safe and Well visits came into effect from 5 December 2016 with full reporting live from 1 January 2017. Since then, and up to 28 February 2018, Service staff, volunteers and partner agencies completed 31,316 Safe and Well visits. 2,214 of these visits resulted in 745 referrals onwards for support, as each visit could generate multiple referrals i.e. mobility and smoking. Feedback enabled the Service to truly measure the value of the work the Service does in the community and was also a tremendous motivator for staff who carry out these visits. 745 referrals had been passed over to partner agencies for further support and over 300 households had already received practical advice or guidance to improve their personal circumstances. In response to a question Members were advised that feedback from referrals made was sometimes difficult to get as partner agencies did not always reply to their emails. The chart depicted in the report showed the number of Safe and Well visits carried out, the number of referrals made, the number followed up by the Community Advice Team (CAT) and the positive outcomes achieved. In response to a question Members were advised that the chart only showed data for part of February 2018. The Service had agreed to introduce a more targeted approach to the way it delivered Safe and Well. This approach was based on the premise that the work carried out needed to be proportionate to the individual and that not everyone within communities required the same level of intervention. This meant that the Service’s finite resources would be used in the most effective and efficient manner possible. It was vital that the Service continued to support the most

of 6

vulnerable members of its communities and the Safe and Well offering to these particular groups would not be effected.

The report outlined who would automatically receive Safe and Well visits, as follows:-

Olive Branch partner Cooperative Working partner Gold, silver, bronze property After the fire- household involved and surrounding properties Occupiers aged 65 or over Single occupiers, aged 50-64, who are smokers or alcohol dependent Single parents Couples with young children Anyone with alcohol dependency Anyone whose property is at immediate risk of arson People with poor mobility

Those who did not qualify for a visit and did not have web access would be sent a personalised pack which included the Fire Safety in the Home booklet and other relevant content. A Safe and Well information pack was given to all Members in attendance at the meeting. Mrs Banks requested that Safe and Well information packs be circulated to all Members of the Authority. Members were advised that the packs would be updated as and when necessary for example to give advice on fireworks and the latest flu information. The Service was working with partners to update the pack. For those that had web access and preferred to receive information digitally, a section of the Service website provided videos, information and relevant web links to help keep them safe in their home. One of the videos provided advice as to the type of smoke alarm, how and where to fix them. Finally, after the targeted approach to Safe and Well takes effect, there would be a live chat feature which would be accessible to all members of communities as a quick and easy way of receiving Safe and Well advice. This would be managed through the CAT team. Mrs Banks referred to the Southern Community Partnership and asked whether the Service could share information with them so that they knew what the Fire Service’s offer was. Mr Shaw asked Mrs Banks to let him have further details and he would pass on the information and take it forward. A successful media campaign informed communities of the change in the Service’s Safe and Well offer. This was an important piece of work which was required to engage with communities so that they understood why the Service was changing its offer. The last three community days had promoted the last chance to get smoke alarms. Positive feedback had been received about the changes and no negative feedback had been received. A Member discussed an issue relating to his property with mains fed smoke alarms. Other smoke alarms in his property had batteries that could be removed. Mr Shaw advised that these were now outdated and had been replaced by smoke detectors with fixed batteries. Although the alarms had been removed awaiting replacement there still seemed to be a bleeping sound. It was suggested that a smoke alarm may be fitted within the loft or the alarms could be interlinked. Members discussed the huge issues facing the public who were unable to reach their smoke alarms to replace them.

of 6

The report outlined three Safe and Well case studies. A Member commented that training on Safe and Well visits would be useful to Members as it would show Members what they needed to look out for. She advised Members to speak to their local station officers. Mr Shaw advised that on one weeks pilot with CAT four people were found not to be eligible but were more than happy with the advice given by the Service. He advised of the successful media campaign including the use of twitter, newspapers and the website. Members commented that it was a good report and the targeted approach worked for the Service. Mr James advised that a presentation to his local Parish Council meeting on the Safe and Well offer would be appreciated as the Parish Council members could then raise awareness with the local communities. Mr Hyde advised that the local Station Manager would be able to assist with this. 66. RESOLVED – (a) That the Safe and Well Update report be noted. (b) That Safe and Well information packs be circulated to all Members of the Authority.

Scrutiny Training Feedback

67. Mr Norris referred to the Scrutiny Training Event which had been provided for all Members of the Authority. The session had been delivered by LGA trainers and facilitators. The feedback from the LGA had been very positive. They had indicated they were impressed with the engagement of Authority Members and also the level of the questioning by Members. The feedback from Members of the Authority had been equally positive. Mr Norris advised of the importance of appropriate training and advised that refresher scrutiny training could be arranged for Members. This training would prove useful to Members in the discharge of their duties as Members of the Fire Authority. 68. RESOLVED – That the verbal update by Mr Norris be noted and that annual scrutiny “refresher” training events be arranged for all Members of the Authority.

Items for Future meetings 69. Members held a discussion on possible future items for scrutiny. Mr Hyde suggested that there were three items that he could bring, for the scrutiny of the Committee. They were Joint Operations Learning (JOL), Prevention of Future Deaths – Coroners Reports and the Kerslake Report. With regard to the JOL report Mr Hyde advised that there was a central repository where the Service could review what had happened elsewhere. The Kerslake report was the report which had been produced after the Manchester Arena bombing. The report had been reviewed by Mr Hyde to see what action this Service needed to take in relation to the findings/recommendations made and would produce an action plan. Mr Hyde advised that with regard to the long awaited report in relation to the EXIT Programme from the University of Exeter he had asked Mr Housley to contact the authors of the report for an appraisal of where they were in relation to producing their final report.

of 6

Following discussions Members concurred that the following items be brought to future meetings of the Scrutiny and Performance Committee:-

17 July 2018

Performance Report

Retained Duty System Update (Standing Item)

Response Standards (Standing Item)

Firefighter Fitness Criteria

Joint Operations Learning (JOL)

Prevention of Deaths – Coroners

Kerslake Review

18 September 2018

Performance Dashboard (Southern Service Delivery Group)

Performance Reporting within the Service

Future Items date not yet specified

Outcomes of the EXIT Programme once the University of Exeter report is received

Date of next Meeting

70. Members were advised that the next meeting of the Committee was scheduled to be held on

Tuesday 17 July 2018 at 2.15 pm.

CHAIRMAN

1

Item No. 4 on Agenda

Stoke-on-Trent and Staffordshire Fire and Rescue Authority

Scrutiny and Performance Committee

Performance Report July 2018

Report of the Business Intelligence Team Corporate Manager SUMMARY The purpose of this report is to provide the Scrutiny and Performance Committee with information regarding Service performance to May 2018. The report presents key performance measures for the organisation in Statistical Process Control (SPC) format and some additional statistical information as required. RECOMMENDATIONS That the contents of the report are noted and that performance issues are discussed. Financial Implications There are no financial implications. Legal Implications The Service has a statutory obligation to improve performance. Equality and Diversity There are no equality and diversity implications. Risk Implications Failure to perform to expected standards has serious implications for the Service and therefore all underperformance should be discussed and actions to address agreed and understood. Consultation and Engagement undertaken Not applicable

2

Other implications There are no other implications. Background

The report shows performance on a range of indicators in Statistical Process Control chart format. Supplementary data is provided where appropriate to provide context for some of the indicators. Most of the indicators are within control limits, with many showing performance which is better than mean expected performance. Attention should be particularly focused on any areas where performance breaks through either of the control limits, shows a high degree of variability or is significantly moving toward either control limit. Report Author: - Kath Bourne Telephone: - 01785 898606 Email:- [email protected]

mailto:[email protected]

Report Run 02/07/2018 Page 1

Scrutiny Performance Report May 2018

SPC Key Points:

In May performance has risen to above expected performance levels for the first time since July 2017

Since the beginning of the year upper and lower control limits have contracted, reflecting better longer

term performance over three years

SPC Key Points:

Performance in May has risen to above expected performance and is close to the Upper Control Limit

There has been notable volatility in performance over the last three months


SPC Key Points:

Performance in May has dropped to below expected performance

There has been a downward trend since January 2018

*Please note that Safe and Well visits replaced HFRCs in December 2016

SPC Key Points:

Performance in May is at expected performance levels

Volatility in performance is due to low numbers

The increase in control limits over the last two years reflects increasingly unpredictable

performance


SPC Key Points:

Performance has been at expected levels for the last two months

There has been notably less volatility in performance over the last nine months

Since the beginning of the year the upper control limit and average expected level have decreased

reflecting lower number of incidents and less volitility over the last three years

SPC Key Points:

Performance remains at below expected levels in May 2018

The number of incidents has been at or below expected levels since August 2017 suggesting a causal

effect is contributing to the better performance in this area


Comments:

There has been an upward trend in All Attended Incidents since the beginning of the calendar year, with a

notable increase in performance in May 18, when the number of incidents rose by 196 from the previous

month to 836. In May 2018 (compared to April 2018) the biggest proportional increases were for Small

Fires (up 68 incidents), False Alarm Equipment (up 39 incidents) and Primary Fires (up 35 incidents). The

increasing numbers of Small fires are consistent with warm dry weather patterns in May, with the increase

in Primary fires largely due to a larger number of Accidental Dwelling Fires. However the first two months

of the fiscal year has seen 270 fewer incidents than at this point in 2017/18. We have had 235 fewer Small

Fires and 25 fewer Primary Fires than at the same point in last year

There have been 100 Accidental Dwelling Fires in 2018/19 to date, which is a similar number to this point

last year when there were 97. This year to date 47% of the fires have been High Severity, which is the same

proportion as at the same point last year. There have been 21 Accidental Dwelling Fires in Gold, Silver or

Bronze households this year to date, compared to 12 at this point last year. Cooking continues to be the

main cause of all Accidental Dwelling Fires, and Low Severity. High Severity fires are most often caused by

Fault in Equipment. During 2017/18 the most common specific appliance catching fire was the Tumble

Dryer, and this as already emerged this year as the appliance most often causing the ignition. Tumble

Dryer is only exceeded by general Wiring and Cabling for High Severity Fire ignition source

There have been no fatalities in this fiscal year to date, and two since the start of the calendar year. In

January there was a fatality involving an 85 year old woman whose clothes caught fire. In February there

was a fatality from a fire on a houseboat, where a 57 year old woman fell asleep and a fire ignited from a

piece of equipment or heat source. Both of the fatalities lived alone. There have been four injuries in

2018/19 and a further six since the between January and March 2018. Since January 2018 four of the

injuries occurred in households where the person lived alone, and six occurred in rented properties. Five of

the injuries were caused by cooking, with three of these caused specifically by chip pan cooking. Two of the

injuries occurred in households were there was evidence of smoking with one fire caused by a child playing

with a cigarette lighter. From January to May 2018 there have been 2 fatalities and 10 injuries in Accidental

Dwelling Fires, compared to 1 fatality and 9 injuries during the same period last year.

During 2018/19 to date there have been 4275 Safe and Well Visits delivered, which is more than the same

time last year when 4063 visits took place. This year we have also made 367 referrals, with the most

common referral being Hearing Assistance (87), followed by Slips, Trips and Falls (46) and Mobility Issues

(45). Of the visits delivered so far this year 1573 were to Gold, Silver and Bronze households who also had

108 referrals made for them. As overall incident demand has increased, the impact has been the delivery

of fewer Safe and Well visits.

There have been 38 business fires during 2018/19, fewer than the same time last year when there were 43

incidents. Ten of the incidents were High Severity, with Public Utilities and Supermarkets being the most

common business type to experience a fire (although only 3 incidents each). Twenty eight of the fires were

accidental. Eighteen of the accidental fires required not fire fighting action, with the main cause being Fault

in Equipment.


SPC Key Points:

Performance is at expected levels in May 2018

The control limits and averages have moved up markedly since the beginning of the year, reflecting the

higher numbers of incidents occurring over the last three years

SPC Key Points:

Performance is above expected levels in May 2018

Control limits and expected average have increased since the beginning of the year reflecting the higher

number of incidents over the last three years


Incident Data Mart’ Data Confidence

Comments:

Records since the beginning of 2017 are more than 99% complete

However, due to a system outage for Activity Assistant, the number of uncompleted records for May

2018 has risen to 3% of the records for May. Therefore data confidence for this specific month has

dropped to below expected levels. The Business Intelligence Team is working to ensure all outstanding

records are completed

Comments:

During 2018/19 there have been 7 Prison fires, which is a significant decrease on this time last year when

there were 22 fires. This year Prisons with the highest number of incidents are Brinsford (4), followed by

Oakwood (2). Prison fires have been at or below expected levels of performance since August 2018, reflecting

work done with the Prison Service and initiatives such as the Prison smoking ban which was implemented last

year

This year to date there have been 97 RTC’s that Staffordshire FRS has attended, with 11% of the incidents

requiring an extrication. This compares to the same point last year when there were 81 incidents with a 19%

extrication rate. For the first two months of this year we have attended more low severity RTC incidents.

County wide information relating to KSI’s has not been included in this report, since an update on numbers if

not available and still shows performance to December 2016. It is expected that updated information may

become available in Autumn 2018.

Unwanted Fire Signals have been performing at above expected levels for a number of months, although

there has been a downward trend since the spike experienced in September 2017. The largest percentage of

Unwanted Fire Signals are not attended (69% in 2018/19). Of those incidents that were attended, 72 (11%)

were to domestic properties, 35 (6%) were to policy exempt properties and 7 (1%) were to commercial

properties

Notable performance in June

In June performance for Small Fires exceeded the Upper Control Limit of the SPC chart. There have been 200

Grass Fires which is a 203% increase on June 2017. For Small Fires the total number experienced in June is 354

which is the highest in month figure since 2014/15. The Small Fire property types which have seen the highest

increase in demand in June 18 are Park (up 406%) and Loose Refuse (up 51%), when compared to June 2017.

A number of records require completion and at the time of reporting, so the analysis is incomplete.


Attacks on Staff

2016/17 2017/18

Month Verbal Physical Verbal Physical

April 1 0 0 0

May 0 0 0 0

June 0 1 0 0

July 0 0 2 0

August 0 0 0 1

September 1 0 1 1

October 1 0 1 1

November 0 0 2 1

December 0 0 1 0

January 0 0 0 0

February 2 0 1 0

March 1 0 1 0

TOTAL 6 1 9 4

Number of Attacks by SDG 2017/18 Number of Attacks by Quarter/Year

0

1

2

3

4

5

6

7

ESDG NSDG WSDG HQ

Verbal

Physical

0

2

4

6

8

15-16 16-17 17-18

Q1

Q2

Q3

Q4

Comments:

October 2017: One report of verbal abuse from the occupier of a house that Crews were attending

following a report of a bleeping alarm and one report of fireworks being aimed in the direction of

Crews

November 2017: One report of fireworks being aimed in the direction of Crews, one report of verbal

abuse from a community room user and one report of racial comments made during a Safe and Well

visit

December 2017: One threat of violence while holding a knife when Crews arrived at a house following

report of fire

February 2018: One report of physical and verbal abuse from the occupier of a house while attending

a secondary fire

March 2018: One report of verbal abuse from a person attempting to use the shrubbery at the front

of a station as a toilet who was abusive when challenged


Injuries at Work

2016/17 2017/18

Month Operational Routine Operational Routine

April 1 3 0 5

May 0 5 0 0

June 1 3 5 0

July 3 4 2 6

August 4 2 1 3

September 1 2 1 5

October 2 2 1 4

November 1 5 1 4

December 0 2 0 9

January 0 4 0 2

February 8 3 1 1

March 2 4 1 2

TOTAL 23 35 13 41

Number of Injuries by SDG 2017/18

Number of Injuries by Quarter/Year

Response Standards

0

5

10

15

20

ESDG NSDG WSDG JETS HQ

Operational

Routine

0

5

10

15

20

25

15-16 16-17 17-18

Q1

Q2

Q3

Q4

Comments:

Operational Injuries: Four minor injuries reported; one report of pain in the ear while alarms were sounding

during an incident, a report of back pain while assisting removing a casualty from a car, one report of a shoulder

sprain while assisting Crews moving a boulder during an animal rescue and one report of back pain while assisting

moving a casualty from a building.

Routine Injuries: Three RIDDOR reportable injuries; one trip over a carrying handle whilst training using a Sked

landing on their shoulder, one pain in forearm after undertaking several pitches of the 135 ladder as part of their

12 month assessment and one injury to an Achilles tendon whilst using a treadmill during a watch fitness session.

These were all reportable due to the injured person having over 7 days off work due to their injuries.

Nineteen minor injuries reported; five reports of muscle pain following physical activity, three reports of muscle

pain after manual handling activities, three reports of slips/trips, two hit by moving objects, two striking against a

fixed object, one eye splash, one trapped finger, one cut finger and one dog bite during Safe and Well activities


First Appliance Response Standard & Retained Availability

05/2017 05/2018

1st Appliance in attendance 89.47% 85.09%

Percentage of life risk incidents attended within target at month of reporting (high risk areas = 8min, medium risk areas = 10min, low risk areas = 18 mins)

No BA Pump TRV Defective Insufficient Crew No Driver No TTR Off the Run Other

BID1 Biddulph 0% 84% 6% 90% 0% 9% 0% 0% 0% 9%

BRE1 Brewood 0% 43% 11% 54% 0% 44% 0% 0% 1% 46%

BRO1 Abbots Bromley 0% 50% 19% 70% 0% 29% 0% 0% 1% 30%

BUR1 Burslem 0% 67% 4% 71% 0% 28% 0% 0% 1% 28%

CAN2 Cannock 0% 57% 16% 73% 0% 24% 0% 0% 2% 27%

CHA1 Chase Terrace 3% 62% 7% 72% 0% 27% 0% 0% 0% 27%

CHE1 Cheddleton 0% 89% 4% 94% 0% 5% 0% 0% 1% 5%

COD1 Codsall 0% 33% 19% 51% 0% 44% 0% 0% 4% 49%

ECC1 Eccleshall 0% 66% 9% 75% 0% 24% 0% 0% 0% 24%

GNO1 Gnosall 0% 27% 22% 49% 0% 49% 0% 0% 2% 51%

HAN2 Hanley 1% 80% 10% 90% 0% 7% 0% 0% 2% 10%

IPS1 Ipstone 0% 57% 14% 71% 0% 25% 0% 0% 4% 29%

KID1 Kidsgrove 60% 14% 74% 0% 24% 0% 0% 1% 25%

KIN1 Kinver 0% 75% 5% 80% 0% 19% 0% 0% 0% 19%

LEE1 Leek 0% 89% 10% 100% 0% 0% 0% 0% 0% 0%

LEE2 Leek 0% 43% 14% 57% 1% 40% 0% 0% 1% 42%

LIC1 Lichfield 0% 88% 9% 96% 0% 4% 0% 0% 0% 4%

LOG1 Loggerheads 0% 56% 9% 66% 0% 33% 0% 1% 34%

LON1 Longnor 0% 51% 22% 73% 0% 26% 0% 0% 2% 27%

LTN2 Longton 0% 52% 6% 58% 0% 41% 0% 0% 0% 41%

MER1 Mercia 0% 5% 5% 10% 0% 78% 0% 0% 0% 78%

NEE1 Needwood 0% 93% 0% 93% 0% 3% 0% 0% 0% 3%

NEW2 Newcastle 0% 60% 10% 70% 0% 30% 0% 0% 0% 30%

PEN1 Penkridge 0% 92% 3% 95% 0% 5% 0% 0% 0% 5%

RIS1 Rising Brook 0% 26% 12% 38% 0% 58% 0% 0% 4% 61%

RUG1 Rugely 0% 92% 3% 95% 0% 3% 0% 0% 0% 4%

STO1 Stone 0% 76% 12% 89% 0% 10% 0% 0% 0% 11%

TRE2 Burton on Trent 0% 57% 20% 77% 1% 20% 0% 0% 2% 23%

TUT1 Tutbury 4% 64% 13% 80% 0% 18% 0% 0% 1% 19%

UTT1 Uttoxeter 0% 82% 8% 90% 1% 9% 0% 0% 0% 10%

WOM1 Wombourne 8% 34% 26% 67% 0% 32% 0% 0% 1% 33%

Status StationVehicle Available

Available

TotalVehicle Unavailable

Unavailable

Total


Finance Assets and Resources

Indicator Actual Target

Invoices Paid Within 30 Days 99% 90%



Resource Control report issued within 10 working

days of the month

1 days

over

target

10

Days

Comments:

No specific comments in relation to finance information

Comments

Achievement of the target for 1st Appliance in Attendance has dropped in May this year compared to

last year. A review of the Response Standards is pending.

The largest factor effecting Retained Availability is lack of crewing which has a notable impact in

several specific locations.


HR

Absence

Shifts Lost breakdown

SM & Above

FF - WM

Support CCU

Apr-17 14 146 155 1

May-17 59 130 150 1

Jun-17 37 109 107 10

Jul-17 17 136 154 0

Aug-17 9 120 155 1

Sep-17 22 230 108 0

Oct-17 57 137 96 8

Nov-17 56 197 110 13

Dec-17 39 201 78 2

Jan-18 38 189 143 0

Feb-18 18 182 97 0

Mar-18 28 201 124 0

Please note data in this report may be subject to change and figures may differ in later reports

0

100

200

300

400

500

600

Ap

r-1

8

May

-18

Jun

-18

Jul-

18

Au

g-1

8

Sep

-18

Oct

-18

No

v-1

8

De

c-1

8

Jan

-19

Feb

-19

Mar

-19

Total Shifts Lost 2017/18

Comments:

Absence has been relatively static throughout the year. There are a number of long term absences (more than

28 days) which account for approximately 50% of the shifts lost. All cases are managed in line with Service

policy, working to support the wellbeing of our staff and facilitate an early return to work where possible.

The two main causes of absence continue to be psychological and muscular skeletal which is consistent with

the picture nationally.

1




17 July 2018

Service response to the Kerslake Report

Report of Tim Hyde – Response Director

SUMMARY Sir Bob Kerslake was asked to chair an independent review into the preparedness for, and emergency response to, the Manchester Arena attack on 22 May 2017. This report was delivered on 27 March 2018. The full report is available via the following link: https://www.kerslakearenareview.co.uk/media/1022/kerslake_arena_review_printed_final.pdf The report highlighted a number of areas that could have been managed differently by the staff and services of the three emergency services in Manchester. The expectation of stakeholders is that the services involved will take action to ensure that identified deficiencies are addressed as soon as practicable. On receipt of the report members of the Response Directorate in Staffordshire Fire and Rescue Service (SFRS) reflected on the issues identified and used an approach to reviewing our Service whereby unless it was certain that a similar issue could not happen in SFRS then the assumption was that it could and, therefore, appropriate actions needed to be taken. This action plan, completed on 6 April 2018, is produced for Members as Appendix One to this report. The action plan is owned by the Response Directorate and will be reviewed monthly so that assurance can be given to the Service Delivery Board that appropriate policies, procedures and training have been put in place within SFRS. This will ensure that the response to a similar event in Staffordshire or Stoke-on-Trent would receive the best possible response from SFRS and partners. The action plan has been shared with Staffordshire Police and West Midlands Ambulance Service via the Staffordshire Civil Contingencies Unit who will collate the responses of all Local Resilience Forum (LRF) members to the Kerslake Report. OPTIONS This report is for information; there are no options for consideration. RECOMMENDATIONS Members are asked to note the contents of the Kerslake report that relate to the Fire & Rescue Service, comment on the review approach taken by SFRS and assure themselves that appropriate progress is being made.

https://www.kerslakearenareview.co.uk/media/1022/kerslake_arena_review_printed_final.pdf

2

Financial Implications Any training required by the action plan will be met by existing learning and development budgets. Legal Implications The Fire and Rescue Services Act 2004 Part 2, section 7 requires the Fire Authority to make provision for the purpose of fighting fires and protecting life and property in its area. Article 2 of The Human Rights Act details the right to life. The expectation is that all reasonable steps shall be taken to save lives. Equality and Diversity The contents of this report and the action plan have no impact on any of the protected characteristics identified in the Equality Act 2010. Risk Implications The issues identified by Sir Bob Kerslake are a useful prompt for SFRS to undertake a review and take appropriate steps to ensure that SFRS would be able to deliver a high quality response to a similar event in Staffordshire. It is important that the action plan is fully completed as any incomplete actions may leave gaps in service delivery capability. Consultation and Engagement undertaken Fire Brigades Union Fire Officers Association Members of the Response Directorate Staffordshire Police WMAS Staffordshire CCU Protective Security This report and associated content are being maintained in compliance with the Service Protective Security policy. Social Value and Procurement NA Report Author: - Tim Hyde – Response Director Telephone: - 01785 898509 Email:- [email protected]


3

Appendix One

Kerslake Report – Observations and responses to specific recommendations.

Please note that in the preparation of this action plan reference has been made to the Kerslake report

sections relating to all emergency services not just those relating to the F&RS. The delivery of this

action plan will be managed by the Response Directorate and reported to SDB.

Para Issue Response Action Responsibility Completion

5.9 Difficulty in securing situational awareness from Police Force Duty Officer

Consider mobilisation of a F&RS liaison officer to Police Control on declaration of a similar MI.

Make all F&RS Officers aware of the need to consider this on declaration of MI or other significant event.

Simon Craythorne to report at Ops Forum.

April 2018.

5.33 F&RS NILO did not have a sufficiently detailed situational awareness.

Emphasise the need for all Officers, including NILO’s to secure a SITREP as a matter of priority.

Include in Officer training in relation to the Kerslake report. Include in officer ticket to ride assessments as an inject.

Simon Craythorne to report at Ops Forum. Ed Case to include in Command tests.

April 2018.

5.35 Officers in co-ordination and command positions were overwhelmed by trying to discharge several functions simultaneously.

Emphasise the need to secure resilience for oneself if placed in that co-ordination or command position.

Include in Officer training in relation to the Kerslake report. Include in officer ticket to ride assessments as an inject.

Simon Craythorne to report at Ops Forum. Ed Case to include in Command tests.

April 2018.

5.43 Though single agency Gold commands were in place the potential SCG chair should seek to run the first SCG, even if virtual, within 2 hrs of declaration of MI.

Need to ensure all potential SCG chairs are aware of this recommendation.

Remind these officers in writing (by circulating this paper).

Tim Hyde April 2018

5.73 Emergency services staff were not sufficiently aware of the priorities of other agencies staff in response to a major incident.

Need to establish what those priorities are and then share them effectively via a briefing across all responders.

SFRS JESIP lead to secure the information and then provide a written briefing note to be issued then include in JESIP awareness training.

Ed Case June 2018

5.145 NILO was remote from where they

SFRS has discussed overcoming the issue

Review this position and confirm with

Tim Hyde April 2018

4

were needed for a considerable time.

of proximity and resilience for the NILO cohort by making it a core competency of all substantive SM’s.

head of L&D so that SC clearance and training can be secured.

5.148 Difficulty in discharging JESIP principles due to not co-locating.

Need to ensure that all responding commanders are aware of the need to co-locate in order to aid comms.

Ensure this is emphasised in JESIP awareness training and that principles are tested during Ops command assessments.

Ed Case June 2018

5.155 Officers were not aware of the sources of information available to them and allowed themselves to be in an information vacuum.

Officers need to be made aware of what information they need to make decisions and all potential sources of that information. If they have to discharge another task, such as driving, the officer needs to secure the services who can continue to search for information on their behalf.

Test officers knowledge of information sources via a series of injects or questionnaire at Command test sessions. Produce a briefing note to be issued at debrief.

Ed Case June 2018

5.166 Though the NILO role is designed to be able to discharge service delivery in the early stages of an incident it is important to recognise that they should not be the sole member of the F&RS command structure during this time.

Need to ensure that NILO’s and other officers recognise the need to create capacity and resilience in the command structure early, before it is needed.

Build this into command training and assessment and ensure that our Ops assurance process repeatedly emphasizes the need for capacity to be maintained.

Ed Case and Simon Craythorn

June 2018

5.198 Once Fire Control become aware of a multi agency (in this case major) incident they did not recognise the part they could play in securing situational awareness for officers.

Need to ensure that fire control staff actively seek out relevant information and continue to request METHANE format messages from the other two control rooms. If Fire Control receive a METHANE message from F&RS it must also be proactively shared

Liaise with WMFS counterparts (and those from fall back control rooms) and ensure that the requirement to do this is written into Control room action plans.

Tim Hyde and Simon Barrie (WMFS)

April 2018

5

with the other control rooms.

5.205 In a complex, intense response each agency tended to concentrate in discharging single agency functions in isolation.

There is clearly a need to recognise the value of working to JESIP principles.

Continue with JESIP training roll out, test MA awareness and actions during command assessments and include MA working in Ops assurance questionnaires.

Ed Case and Simon Craythorn.

June 2018

5.210 F&RS staff and resources were in need of requests from other agencies before taking action. “They would have got whatever they had asked for”

Need to ensure that our staff are confident in their abilities and able and willing to identify what needs to be done and then putting their training into action. They should understand and take a “forward leaning approach” to response activity.

All F&RS staff are to be aware of the JDM and confident in applying it to their own activity. Any knowledge or ability gaps should be part of their appraisal and reviews.

Bob Preston and Ed Case

June 2018

Rec Multi agency comms channels were not used.

Need to establish what they are and actively use them, not just at periodic tests as required by the JESIP programme team.

Return has already been received from our fire control that the required mechanisms are in place and the links tested regularly.

Linda Melland Complete (Mar 2018)

Rec Fire Control staff may not be aware of the information available that may be of use to incident commanders even though they have the capacity and ability to secure it.

Consider embedding an operational officer into fire control (including the fall back control rooms if in operation) if this would be of use.

Though this is in place it is rarely tested. A live test to be conducted at the earliest suitable opportunity.

Tim Hyde (any other XP or the OIC of Control)

July 2018

Rec The Control room SOP’s did not sufficiently emphasize the need for the JESIP principles of co-location, coordination and cooperation.

Need to ensure that the requirement to apply these, particularly those that underpin co-location are in Control SOP/ action plans for: Bomb, Explosion and MTFA

Review those action plans and amend as appropriate so that the correct actions are required from the control operator.

Simon Craythorn and Larraine Duggan (WMFS)

June 2018

Rec It appears that some officers may have been less familiar with their roles and

Review needs to be conducted of the frequency and effectiveness of officer

Review of officer development and maintenance to take place and report

Bob Preston and Ian Housley (for NILO)

Sept 2018

6

responsibilities. training in SFRS with reference to CCA and ERR.

initially to the Response Directorate.

Rec Some action plans and SOP’s may not have supported JESIP principles causing operational conflict and ”paralysis”.

Need to ensure that all of our policies, procedures and training are supportive of the JESIP principles.

The NOG review of policy, practice and training will be enhanced to include assurance that all are also supportive of JESIP.

Ian Housley Dec 2018

Author: Tim Hyde

April 6th

2018

1




17 July 2018

How the Service uses Prevention of Further Deaths reports from HM Coroner

Tim Hyde – Response Director

SUMMARY

Prior to 25 July 2013 Coroners who were concerned that circumstances that had caused or contributed to a death were still extant were required to issue a letter to the responsible body by Rule 43 of the Coroners Rules 1984 (as amended by the Coroners (Amendment) Rules 2008).

Rule 43A of the above requires the recipient of the letter from a Coroner to give a written response within 56 days of the date of the letter.

From 25 July 2013 Rule 43 letters were replaced by Regulation 28 Prevention of Further Death reports (PFD).

If a Coroner considers that, following their investigation into a death, circumstances exist that may lead to further deaths they are required by Paragraph 7, Schedule 5 of the Coroners and Justice Act 2009 to issue a Regulation 28 - PFD report. This sets out the Coroners concerns and makes a request that action should be taken to prevent future deaths. Again, the recipient has 56 days to respond to the Coroner.

Though Staffordshire Fire and Rescue Service (SFRS) has not been the named recipient of either a Rule 43 letter or Regulation 28 report other services have, a recent example being Greater Manchester F&RS following the death of Firefighter Stephen Hunt at a fire at Pauls Hair World on July 13 2013.

When a report is received by another F&RS they are shared across the Country and in SFRS a review process begins. The methodology used in SFRS requires that an action plan is produced to address similar circumstances in SFRS based on the assumption that unless it can be proved that that such circumstances do not exist in SFRS then they do exist and action should be taken.

An example of such an action plan is contained in Appendix One of this report.

OPTIONS This report is for information so there are no options. RECOMMENDATIONS Members are asked to note the contents of this report, the methodology used to review Regulation 28 reports in SFRS and ask questions as necessary.

2

Financial Implications Continuous reflection and improvement are important facets of the learning and development process within SFRS and appropriate Learning and Development budgets are secured for this each year. Legal Implications The Fire and Rescue Services Act 2004 Part 2, section 7 requires the Fire Authority to make provision for the purpose of fighting fires and protecting life and property in its area. Equality and Diversity The contents of this paper and appendix have no direct impact on any of the protected characteristics identified within the Equality Act 2010. Risk Implications The approach taken by SFRS to review and learn from the experiences of others aims to realise the greatest reduction in risk to members of the community and firefighters. Consultation and Engagement undertaken Any learning that may apply to any members of staff is shared throughout the Service across all directorates. The process described within this paper has been agreed with Representative Bodies and they are active participants in the review of action plans. Performance management regarding the completion of action plans is delivered by the Service Delivery Board. Protective Security The contents of this report and data relating to the process described are maintained in line with Service Protective Security policies. Social Value and Procurement NA Report Author: - Tim Hyde Telephone: - 01785 898509 Email:- [email protected]


Complete DofR (TH)

Number Matters of Concern Action / Comment Owner Completion DateOngoing

1

It is suggested that all Fire and Rescue Services should

consider the implementation of measures to reduce the risks

associated with the physiological affects working in an hot

environment. In particular consideration should be given to -

Duration of wears under breathing apparatus; Having regard

to all relevant factors including for example the weather,

previous exertions of BA teams and individual circumstances:

Training and guidance - for all operational personnel to

recognize the effects of heat both on themselves and on their

colleagues and the appropriate steps to take upon such

recognition, including withdrawal and self withdrawal.

Training and guidance - for all operational personnel to have

the ability and confidence to ensure the withdrawal of others

who may be adversely affected by heat whether by calling BA

emergency or otherwise appropraitely.Training and

guidance - for all operational personnel to have the ability

and confidence to withdraw themselves by whatever means

appropriate including activating the ADSU.

These areas and already covered in detail within

previous and existing BA refresher course

content including pre-course learning with specific

emphasis as part of FBT sessions/courses. New

starters (trainees) also receive this training during

their BA1 and BA2 aqcuisition modules. SFRS

has fully adopted OGBA14 and has achieved SFJ

accreditation for BA training. (see evidence

folder).

L&D

2

It is suggested that that all FRSs should consider the

implementiation of measures to reduce the risks associated

with the loss of communications at operational incidents. For

example, to include safety control measures to ensure BA

teams can be withdrawn from the risk area if needed.

As above. Covered within existing telemetry and

radio training package plus thematic training (BA)

component. (see evidence folder).

L&D

3

It is suggested that all FRSs should undertake a review to

ensure the adequacy of standard operating

procedures,guidence and training of the handing over and

taking over roles at incidents to ensure all the key areas of

information, including safety control measures, are captured

and shared.

ERT are currently reseaching the use of body worn

cameras to assist in the accurate recording of briefings

and hand over information. Safety control measures

are curently recorded on the Analytical Risk

Assesment form which is used to inform safety briefs.

This aspect is covered in detail within ICS1 Ops

assurance Training days regarding the use of the

incident decision and message log (alongside the

use of ARA and JESIP protocols) to provide a

record of decisions and rationale which shapes

and incident tactics and supports

briefings/handover. This is also covered in detail

during BA 1 & 2 modules for new trainees and as

part of the OGBA release through use of the BA

log at stage 2 incidents capturing BA tactics and

associated decisions, rationale and briefings.

(see evidence folder).

L&D

GMC - Steven Alan Hunt - CORONER REPORT

4

It is suggested that all FRSs should ensure that significant

hazards and any safety control measures are the

responsibility of the incident commander and should be

recorded within each sector, to ensure visibility to all of the

fireground, and passed / copied for use by the incident

commander /command team to assist on the analytical risk

assessment.

Safety control measures are curently recorded on the

Analytical Risk Assesment form which is used to

inform safety briefs. Dedicated safety officers

(functional role) can also be appointed as necessarry

to oversee the management of safety and

implementation of additional safety control measures

as a result of the risk assessment process. This

process is monitored continuously by Tactical Advisors

as part of the operational assurance process.

This aspect is covered in detail within ICS1 &

reinforced through full adoption of NOG ICS. (see

evidence folder).

ERT & L&D

5


ensure the adequacy of standard operational

procedures,guidence and training on the appropriate use of

thermal image cameras to include the limited extent to which

they can be relied upon to measure ambient temperature.

These areas and already covered in detail within

previous and existing BA refresher course

content including pre-course learning. New

starters (trainees) also receive this training during

their BA1 and BA2 aqcuisition modules. (see

evidence folder).

L&D & ERT

6


ensure the adequacy of standard operational

procedures,guidence and training in the deployment of aerial

monitors to ensure the safety of any personnel within the risk

area is not compromised.

1) See ALP instructors course content file 2)

Incident comm and comms between sectors 3)

Incident Ground Safety ARAs

ongoing - April 2018 - to

be reviewed as part of the

NOG implementation

process - to be complete

by end 2018

7


consider the circumstances in which inspections should be

carried out under section (2)(d) of the Fire and Rescue

Services ACT 2004.

PORIS

8

It is suggested that the above mentioned steps be undertaken

jointly by Fire and Rescue Services and the FBU or other

Health safety Representatives on the Heath and Safety

Committees.

Health and Safety Policy and Planning meeting

plus Response Directorate

9

It is suggested that the Secretary of State for the Home Office

considers measures to ensure that: fire risk assessors are

adequately trained and qualified so as to be competent in the

role and responsible person has the means to verify the

competence of any person holding themselves out to be a fire

risk assessor.

Business support team involvement? SFRS has no direct

influence over this action

but still supports the

principle of assuring the

skills and competencies of

fire risk assessors.

Monitor

10

It is understood that there are some 45 Fire and Rescue

Services and the findings of the inquest need to be

disseminated down to them all. The pressure is upon them

to find their own solutions to problems against the backdrop

of financial pressures. The Home Office now leads on fire

issues not without merit there appear to be difficulties in

ensuring that the services are meeting expectations and a

means of disseminating national learning. It is suggested that

consideration is given to being able to mobilise a national and

consistent approach to sharing the learning and testing so

that it can be shown to be recieved,understood,actined and

embedded.

SFRS's Operational Assurance Process seeks to

share learning outcomes local, regionaly and nationally

(Marston rd, Alton towers, etc). The Joint Operational

Learning portal within Resilience Direct can also be

utilised to share joint learning from a multi agency

perspective. CFOA are currently developing a

mechanism to assist the sharing of operational

learning via their network. Learn Pro case studies

available to all staff