scrm11

#scrm11

SCRM11

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Event Participants

Following needn't be something you only do to people. follow documents, follow campaigns, follow work. #scrm11

06-May-11 13:36 | alsibley

I wonder when SFDC will extend Chatter to following customers by integrating fully with Jigsaw...? #scrm11

06-May-11 13:36 | TheIanHendry

salesforce has a facebook like app within it for the internal org's use - can follow colleagues, docs, oppos,campaigns in newsfeed #scrm11

06-May-11 13:35 | richardbagnall

Chatter - Lotus Notes with pictures. Discuss :) #scrm11

06-May-11 13:35 | chrisabutler

@ericstahl talking us through Salesforce.com 's Facebook-like functionality. #scrm11

06-May-11 13:34 | jangles

Cool, taking a look at the corporate social CRM from @salesforce There's so much information about individualsout there! #scrm11

06-May-11 13:34 | SocialMediaLond

RT @CatrionaTweets: #scrm11 Meant to say: we're hiring business developers in the UK. Get in touch if u rsmart, social media savvy & love consultative selling

06-May-11 13:33 | MiChmski

Now starting "How to Grow Your Internal Corporate Network to Leverage Collective Knowledge and Experience"with @salesforce #scrm11


@ericstahl and @xormazabal Salesforce - Social CRM and private social networks #SCRM11

06-May-11 13:31 | timsgreenhalgh

RT @chrisabutler: Eric Stahl presenting with an iPad and an overhead projector. Bizarre juxtaposition ofcenturies :) #scrm11

06-May-11 13:31 | aden_76

#scrm11 internal social networking, bringing Facebook metaphor into the work place

06-May-11 13:31 | Finlaymure

RT @Bethgranter: What @joodoo9 is talking about now is really how tags use folksonomy and categories usetaxonomy #scrm11


Next up: @ericstahl and @xormazabal of Salesforce.com on the internal part of social networking #scrm11


Eric Stahl presenting with an iPad and an overhead projector. Bizarre juxtaposition of centuries :) #scrm11


RT @pointer5005: Integrating new forms of social interaction with legacy systems and processes is a headache#scrm11 good topic to talk...

06-May-11 13:29 | sunrightnow

RT @timsgreenhalgh: @chrisabutler Provoke away, Chris - only way we'll get anywhere practical! If socialmedia becomes a channell, we're stuffed! ;) #scrm11

06-May-11 13:29 | netskyf

@chrisabutler Provoke away, Chris - only way we'll get anywhere practical! If social media becomes a channell,we're stuffed! ;) #scrm11


Running out of the lemon sweets in Row F, prepared to broker a deal in exchange for the green ones. #scrm11

06-May-11 13:28 | ADKRobertson

What @joodoo9 is talking about now is really how tags use folksonomy and categories use taxonomy #scrm11

06-May-11 13:27 | Bethgranter

Integrating new forms of social interaction with legacy systems and processes is a headache #scrm11 good topicto talk with #clearvale

06-May-11 13:26 | pointer5005

#scrm11 Meant to say: we're hiring business developers in the UK. Get in touch if u r smart, social media savvy &love consultative selling

06-May-11 13:26 | CatrionaTweets

@aden_76 lol detected the good lead ;) #scrm11


Interesting methods from @jodoo9 & Brandwatch re social CRM - thanks for informative talk - hope to be able tosee slides on web? #scrm11

06-May-11 13:25 | nessclick

@timsgreenhalgh couldn't agree more. I was trying to be a little provocative :) #scrm11


Think the Salesforce guys are thinking about snapping up Brandwatch and @joodoo9...or borrowing his naughtygoogle tricks ;) #scrm11

06-May-11 13:25 | aden_76

Interesting article on mapping customer/social media data: http://on.mash.to/m5Gd8o #scrm11

06-May-11 13:24 | oursocialtimes

Listening to Brandwatch at #SCRM11 and thinking to myself 'you asked for detail and you got it so don'tcomplain!'

06-May-11 13:24 | b1an

@chrisabutler It's the whole idea of "channel", Chris. Channel = silo. Too compressed to inform strategic thinkingabout Social CRM #SCRM11


@timrabjohns Thank you!! :-) #scrm11


RT @richardbagnall: Luke @lbrynleyjones is doing a fabulous job manually updating #scrm11 tweets to the bigscreens. Who needs automation? ;-)


Luke @lbrynleyjones is doing a fabulous job manually updating #scrm11 tweets to the big screens. Who needsautomation? ;-)


RT @alsibley: Nobody cares about your products, people care about their problems #scrm11

06-May-11 13:22 | SarangaB

RT @alsibley: Brandwatch MD Giles Palmer throws down the presentation gauntlet and breaks out the laserpointer. #scrm11

06-May-11 13:21 | domsoar

@Ben_Farkas Thanks ;-) #SCRM11


RT @Bethgranter: Some good realistic understanding of data and stats from @joodoo9 refuting some previouslymentioned #scrm11

06-May-11 13:20 | geeteemagee

RT @Bethgranter: Go @joodoo9 ! I am a massive fan of @brandwatch definitely the best-looking platform andawesome data crunching #scrm11

06-May-11 13:20 | audeokdoki67

RT @the_networks: Chris Butler: RT @Finlaymure: #scrm11 social CRM creates opportunities for SME get itright and chall... http://bit.ly/kIfSTl #socialCRM

06-May-11 13:20 | channel_tweet



Chris Butler: RT @Finlaymure: #scrm11 social CRM creates opportunities for SME get it right and chall...http://bit.ly/kIfSTl #socialCRM

06-May-11 13:19 | the_networks

just wanted to say great preso from catriona oldershaw from synthesio - quality slides & good case studies#scrm11 @catrionatweets

06-May-11 13:19 | timrabjohns

Thanks :) RT @bethgranter: (...) I am a massive fan of @brandwatch definitely the best-looking platform andawesome data crunching #scrm11

06-May-11 13:18 | juliusdietz

RT @timsgreenhalgh Detailed, case study based offering from @catrionatweets @Synthesio #SCRM11Excellent stats. Deck will be worth dwnldng

06-May-11 13:18 | Ben_Farkas

RT @Liberatelloyd: RT @OurSocialTimes: Accor Hotels saw 55% positive sentiment increase + 11% increase inonline bookings in 1 year w/ @Synthesio #scrm11

06-May-11 13:17 | Synthesio

Some good realistic understanding of data and stats from @joodoo9 refuting some previously mentioned#scrm11



06-May-11 13:17 | brandwatch

RT @Finlaymure: #scrm11 social CRM creates opportunities for SME get it right and challenge the big boys


RT @podenterprises: #scrm11 Checkout the Webank case study on the Broadvision stand. #clearvale veryinteresting.

06-May-11 13:17 | manud

#scrm11 social CRM creates opportunities for SME get it right and challenge the big boys


RT @OurSocialTimes: Accor Hotels saw 55% positive sentiment increase + 11% increase in online bookings in 1year w/ @Synthesio #scrm11

06-May-11 13:15 | Liberatelloyd


06-May-11 13:14 | HannahGodfrey1

RT @OurSocialTimes: Accor Hotels saw 55% positive sentiment increase + 11% increase in online bookings in 1year w/ @Synthesio #scrm11

06-May-11 13:13 | Ben_Farkas

RT @TheIanHendry: @bethgranter But are those the folks formerly known as Friends or Likers? ;-) #scrm11

06-May-11 13:11 | avllonch

Google alerts finds less than 5% of the social media mentions that Metrica's social media monitoring affiliate coBrandwatch does #scrm11


Giles from Brandwatch 'Google alerts are a bit dangerous' :) I'm intrigued #scrm11


Really enjoying all the #scrm11 tweets today. Keep them coming; some great insights.

06-May-11 13:10 | thisisnumero

RT @alsibley: Brandwatch MD Giles Palmer throws down the presentation gauntlet and breaks out the laserpointer. #scrm11

06-May-11 13:09 | martinsteers

@bethgranter But are those the folks formerly known as Friends or Likers? ;-) #scrm11


Refreshing honesty from @joodoo9 re his preso: "First time doing this one, I'm not as slick as I should be"#scrm11


Brandwatch MD Giles Palmer throws down the presentation gauntlet and breaks out the laser pointer. #scrm11


@TheIanHendry Nope, Facebook itself calls them Followers now (was in their most recent newsletter toadvertisers) #scrm11 so there ;P


@brandwatch redefining Social CRM as Web Based Customer Issues/Relations #scrm11


Go @joodoo9 ! I am a massive fan of @brandwatch definitely the best-looking platform and awesome datacrunching #scrm11


Up next - Giles Palmer, Brandwatch (@jodoo9) 'How to Identify Social Media Mentions That Matter' #scrm11


RT @MarkTamis: This morning we had the helicopter view with examples, this afternoon we'll talk about the toolsof the trade #scrm11 < Good!


Back from lunch! So again with the question, what is CRM? with @jodoo9 from @brandwatch #scrm11


This morning we had the helicopter view with examples, this afternoon we'll talk about the tools of the trade#scrm11

06-May-11 13:02 | MarkTamis

Next up in the after-lunch slot: @joodoo9 on 'how to ID social media mentions that matter' #scrm11


Next up Brandwatch's own @joodoo9 Giles Palmer - get the right preso out Gilo! :-) #scrm11


stoked on hearing what the happs after #scrm11

06-May-11 13:00 | aadneskaalid

RT @jangles: Nice one @Aden_76: "Is Salesforce planning to buy Intuit?" @ericstahl reply: "Can't comment onacquisitions" :) #scrm11

06-May-11 12:59 | tek_fin

RT @TheIanHendry: Enjoying the Old Skool rave music during the lunchtime break at #scrm11 :-) <- was justthinking precisely that!


Hmmm post-apocalyptic elevator music! #scrm11


Enjoying the Old Skool rave music during the lunchtime break at #scrm11 :-)


RT @BrentLeary: Was really disappointed @mjayliebs & @ekolsky didn't come to blows during panel w/@marktamis, but it was still good stuff! #scrm11

06-May-11 12:51 | jayhawkscot

@jangles thanks Neville, great to talk to you too #scrm11


The Twubs service for streaming the hashtag tweets, projected onto wall, is pretty good http://twubs.com/scrm11#scrm11


Thx @catrionatweets for putting off lunch to answer my questions. Social media for Do-ers, not just Listeners.#SCRM11

06-May-11 12:44 | lizcable

RT @cheekyclaire_: I shall be marking the social crm conference speakers courtesy of @brandwatch's badges#scrm11 http://twitpic.com/4u2f27


Enjoyed chatting with @liberatelloyd over lunch. #scrm11


@reachstudents good panel discussion = interesting topics, great conversationalists, encourage engagementwith audience. Qs at end. #scrm11


via @ekolsky , FB doesn't reveal much about Likers via the API in spite of what folks may think #scrm11

06-May-11 12:37 | mikeander

hope things are going well at #scrm11 looking forward to hear updates from @finlaymure

06-May-11 12:34 | phileaton

Attending Social CRM 2011. #SCRM11

06-May-11 12:33 | MarthaToulouse

Good marketing insight: RT @miiacom: Nobody cares about your products, people care about their problems#scrm11

06-May-11 12:31 | ryanbow

#facetious RT @jangles: Nice one @aden_76: "Is Salesforce planning to buy Intuit?" @ericstahl reply: "Can'tcomment on acquisitions" #scrm11

06-May-11 12:29 | DuenaBlomstrom

@aden_76 if you look at scrm - not social media - you will find that most of the people are using it for customerservice these days #scrm11

06-May-11 12:21 | ekolsky

RT @katyhowell: Social media management is not the same as community management < yes! #scrm11

06-May-11 12:20 | lysettegauna

Liberate Media: Is social media "just" a channel ? Prickly point at Social CRM event #SCRM11:http://bit.ly/kXCofm #socialCRM

06-May-11 12:18 | the_networks

@mjayliebs people are the platform #scrm11 social CRM

06-May-11 12:18 | robertsteel

RT @oursocialtimes: Accor Hotels saw a 55% move negative > positive in sentiment + 11% increase in onlinebookings over 1 year using @synthesio #scrm11

06-May-11 12:18 | Synthesio

@bethgranter Do you mean "Friends" or "Likers"? #scrm11


Was really disappointed @mjayliebs & @ekolsky didn't come to blows during panel w/ @marktamis, but it wasstill good stuff! #scrm11

06-May-11 12:17 | BrentLeary

@timsgreenhalgh is any channel just a channel? #scrm11


Fair amount of lip service from the panel on customer experience, not a lot of padding out though #scrm11

06-May-11 12:15 | jenjeng

Great panel discussion. Now, lunch! #scrm11


RT @jangles: Nice one @Aden_76: "Is Salesforce planning to buy Intuit?" @ericstahl reply: "Can't comment onacquisitions" :) #scrm11

06-May-11 12:14 | aden_76

Nice one @Aden_76: "Is Salesforce planning to buy Intuit?" @ericstahl reply: "Can't comment on acquisitions" :)#scrm11


Liberate Media: Is social media "just" a channel ? Prickly point at Social CRM event #SCRM11:http://bit.ly/kXCofm

06-May-11 12:12 | _social_club_

RT @issawolfe: Exciting times ahead... RT @katyhowell Big data means we need better Analytics. It is the nextbig career thing @issawolfe # #scrm11


Is social media "just" a channel ? Prickly point at Social CRM event #SCRM11


Facebook API is actually supposed to allow you to export all your followers' names but there's a bug atmhttp://bit.ly/lEVEAr #scrm11


RT @Bethgranter: it's against Facebook T&Cs to grab your page followers names via a script, unless you buildan app where users authenticate it #scrm11


it's against Facebook T&Cs to grab your page followers names via a script, unless you build an app where usersauthenticate it #scrm11


Thanks for the mentions at Social CRM #SCRM11 @katyhowell @catrionatweets @fabiodebe @nessclick -much appreciated!


Agreed with @ekolsky , FB doesn't reveal much about Likers via the API in spite of what folks may think #scrm11


Social crm 2011 final: Social CRM 2011 presentation http://slidesha.re/lHcn9H - #scrm11 http://slidesha.re/ixxZtJ#SRM

06-May-11 12:04 | _social_club_

Exciting times ahead... RT @katyhowell Big data means we need better Analytics. It is the next big career thing@issawolfe # #scrm11

06-May-11 12:04 | issawolfe

Do right by your customers and then worry about the channels. Social media is *just* a channel! #scrm11

06-May-11 12:04 | sabfrancis

RT @Finlaymure: #scrm11 twitter is an accelerator it would of happened anyway!! >> in ref to Egypt uprisings.


@chrisabutler @robertsteel - here you go guys - engagement time :) #scrm11


#scrm11 twitter is an accelerator it would of happened anyway!!


Good gender balance of audience at #scrm11 but only one female speaker. Although maybe I can't complain as Ididn't offer to speak.


RT @timsgreenhalgh: Panel #SCRM11 @mjayliebs says social CRM includes planning for "what if" in onlineengagment >> be prepared!


RT @HannahGodfrey1: We have loads of case study dashboards set up on the Brandwatch stand to show you:AT&T, Gaviscon, Ryanair, Macdonalds and more! #SCRM11


RT: agree. Are we talking insight or scrm? The same thing? #scrm11 mixing up dealing with customers 1 to 1with wider market analysis

06-May-11 12:01 | wormaldo

RT @robertsteel: a lot of talk about collaborating and engaging at #SCRM11 but not from the panel to theaudience


@aden_76 hey! For some of us, that's money well spent #SCRM11

06-May-11 12:00 | b1an

We have loads of case study dashboards set up on the Brandwatch stand to show you: AT&T, Gaviscon,Ryanair, Macdonalds and more! #SCRM11


Enjoying the cut and thrust panel discussion, very engaging @marktamis @ekolsky @mjayliebs @ericstahl#scrm11


a lot of talk about collaborating and engaging at #SCRM11 but not from the panel to the audience


#scrm11 know your place on twitter you can't please everyone!!


@timrabjohns hmmm 2.2 or Honeycomb? #scrm11


RT @mjayliebs: Social CRM 2011 presentation http://slidesha.re/lHcn9H - #scrm11

06-May-11 11:58 | CustomerKing

Panel is focusing far too much on customer service #scrm11

06-May-11 11:58 | aden_76

Using Sony as a case study is a red herring. Sony's problems stemmed from hardware hacking, which isn't goingto be solved with CRM #scrm11


Panel #SCRM11 @mjayliebs says social CRM includes planning for "what if" in online engagment.


@mjayliebs: customer buying processes usually start online but in many cases conclude with a phone call.#scrm11


Well said! RT @CatrionaTweets: Don't forget to stop by the @synthesio stand at the event to get your very ownSynthesio mug!! #scrm11

06-May-11 11:56 | fabiodebe

#scrm11 listening to social media, can't just be listening there has to be a strategy!!


#scrm11 not sure but is Eric stahl an android? Not many smiles from him...

06-May-11 11:56 | timrabjohns

RT @pointer5005: #scrm11 panel seem to be mixing up dealing with customers 1 to 1 with wider analysis formarket understanding


Isn't answer to how to deal with 000s mentions a day to take overview stats AND manually analyse v. influentialmentions only? #scrm11


Don't panel discussions usually involve the audience? #scrm11


Interesting panel discussion at #scrm11 with net-7, thinkjar, salesforce.com + sword ciboodlehttp://twitpic.com/4u2z38


RT @robertsteel: 95% of social data is noise. stop fighting fires and focus on your most important customers.#scrm11


Don't forget to stop by the @synthesio stand at the event for your very own, magnificent, Synthesio mug!!#scrm11


Social CRM is more than just monitoring Facebook and Twitter #scrm11

06-May-11 11:54 | IHeggs

95% of social data is noise. stop fighting fires and focus on your most important customers. #scrm11


#scrm11 panel seem to be mixing up dealing with customers 1 to 1 with wider analysis for market understanding

06-May-11 11:54 | pointer5005

join the dots - capture social data e.g. twitter hashtags to your customers profile #scrm11


We need to connect the dots!Do you have your customer email and twitter account together in a database?Now Ifeel we're talking CRM. #scrm11

06-May-11 11:53 | crisdresch

#scrm11: how well do you know your customers? You may have their email address but do you have their TwitterID or Facebook?

06-May-11 11:52 | tmisera

Hope #scrm11 is going well! So sorry we couldn't be there! If anyone has any questions please let me know!~Tammy :) #TKF

06-May-11 11:52 | MarketMeSuite

RT @Finlaymure: #scrm11 social CRM, how do we deal with 4000 tweets a day? Filter Filter Filter lol


RT @ADKRobertson: @aden_76 Was thinking the exact same thing! Dave Angel, Eco-Warrior. #scrm11 YES!

06-May-11 11:50 | DanielleSheerin

#scrm11 social CRM, how do we deal with 4000 tweets a day?


Panel view on crisis management is too simplistic. Mmmm #scrm11

06-May-11 11:49 | katyhowell

@aden_76 Was thinking the exact same thing! Dave Angel, Eco-Warrior. #scrm11

06-May-11 11:48 | ADKRobertson

@aden_76 I'm sure I saw @ekolsky talking to Arthur Atkinson during the break & I've never seen him and SimonDay together #scrm11


We have also had the first mention of @Dsearls and VRM...but not in any detail #scrm11

06-May-11 11:46 | aden_76

implementing social CRM - what do you want to do? Start with the business objectives! #scrm11


"@b1an: Sales pitch from Salesforce on the #SCRM11 panel... #yawn" Agree

06-May-11 11:45 | nick_rink

Is it just me or does @ekolsky look a bit like Simon Day of Fast Show fame? http://bit.ly/jSigvH #scrm11

06-May-11 11:45 | aden_76

Lively panel #SCRM11: @marktamis @ekolsky @mjayliebs @erictstahl tussling over what, when and where tomeasure.


Estaban is a feisty debator. V entertaing to watch the eye-rolling when others are talking #scrm11

06-May-11 11:45 | kelda

RT @twelpforce: @jangles http://bit.ly/j4NWTH Thanks for the shout out - If you need us, tweet us! via@Agent3012 <- #scrm11


Panel discussion at #scrm11. Is 360deg customer view possible? Engaged customers might help fill the gap.#clearvale

06-May-11 11:44 | pointer5005

@nessclick :-) #scrm11


Aaargh listening recommended again. It is analysing data that has significance, not listening. #scrm11


Thx RT @DanielleSheerin: Love the idea if setting up your listening dashboard according to user journey re hotelexample from #scrm11


"We're making a huge bet on social" - Salesforce.com 's @ericstahl in ref to @Radian6 acquisition. #scrm11


Sales pitch from Salesforce on the #SCRM11 panel... #yawn

06-May-11 11:42 | b1an

@jenjeng Thank you! :-) #scrm11


@timsgreenhalgh Glad you thought so! :-) #SCRM11



06-May-11 11:40 | Ciboodler001

Panel #SCRM11 - Salesforce's Eric Stahl 'we're making huge bet on social'


#scrm11 For implementation of scrm then look at #clearvale as they do it today. And it doesn't need backroomstaff!!!

06-May-11 11:39 | podenterprises

@MarkTamis @mjayliebs @mjayliebs and Salesforce's Eric Stahl doing a panel conversation on implementingsocial crm for brands. #scrm11


How do you start CRM? You start with listening, but you dont stop there. #scrm11


Next: panel discussion on implementing social CRM for brands, with @marktamis @ekolsky @mjayliebs@erictstahl #scrm11


So the automated monitoring tools are really not automated. There are people behind it refining the data. LOL#scrm11


Now hearing about 'Implementing social CRM for brands', great panel with diff perspectives #scrm11

06-May-11 11:35 | Paul_TaylorUK

#scrm11 Checkout the Webank case study on the Broadvision stand. #clearvale very interesting.


Tools just facilitate though, it seems the real success is in the motivation of staff to respond, engage and manage#scrm11


Check out this SlideShare presentation : Brent leary social crm - london http://slidesha.re/kM0TiZ #scrm11


RT @timsgreenhalgh: Detailed, case studies from @catrionatweets Synthesio at #SCRM11 - excellent stats.Deck will be worth downloading.


Who is here from MarketMeSuite? #scrm11


RT @mjayliebs: Social CRM 2011 presentation http://slidesha.re/lHcn9H - #scrm11 <Nice, SImple, Short>

06-May-11 11:29 | sales20network

@fabiodebe no need for tools to be free just affordable. Which is where people like us come in #scrm11


RT @pointer5005: Lot of talk about community and collaboration at #scrm11 #clearvale


@LibertyLndnGirl Well, there isn't much to respond to that :) #SCRM11


#SCRM11 Slides from 3rd speaker @mjayliebs: Social CRM 2011 presentation now online here:http://slidesha.re/lHcn9H - @oursocialtimes


RT @mjayliebs: Social CRM 2011 presentation http://slidesha.re/lHcn9H - #scrm11 <- thx!



06-May-11 11:25 | jesus_hoyos

@chrisabutler True, but enterprise has the money to drive innovation in the space, which will generate good freetools in the future #scrm11


RT @solvis: RT @mjayliebs: Social CRM 2011 presentation http://slidesha.re/lHcn9H - #scrm11



06-May-11 11:25 | solvis

RT @linkhumans: Remember - "Fish where the fish are" #scrm11

06-May-11 11:24 | solvis

RT @LibertyLndnGirl: #SCRM11. I'd be more impressed w/ the example of Orange engaging if anyone had everresponded to my NUMEROUS tweets about how shit they are


RT @LibertyLndnGirl: #SCRM11. I'd be more impressed w/ the example of Orange engaging if anyone had everresponded to my NUMEROUS tweets about how shit they are

06-May-11 11:24 | Eliteturkeytour

Detailed, case study based offering from @catrionatweets Synthesio at #SCRM11 - excellent stats. Deck will beworth downloading.


RT @nessclick: #SCRM11 The slides from our first speaker, @BrentLeary:The Social Contract are now availablehere: http://slidesha.re/kM0TiZ

06-May-11 11:23 | ThomasPichon

RT @nessclick: Social CRM conf from @socialtimes in London today see http://bit.ly/gEMrEk for live streamingfollow #scrm11 for live tweets.

06-May-11 11:23 | solvis

@oursocialtimes Cheers, I meant the ones on twubs.com just browser text size increase would be great #scrm11


Social CRM 2011 presentation http://slidesha.re/lHcn9H - #scrm11

06-May-11 11:23 | mjayliebs

Social CRM is NOT just about Enterprise Class Solutions. We mustn't forget the little guys #scrm11


RT @oursocialtimes: RT @lbrynleyjones Pippa Middleton's bum's Twitter account: @pippasass #scrm11

06-May-11 11:23 | kessey

Beautiful slides from @CatrionaTweets #scrm11


#SCRM11. I'd be more impressed w/ the example of Orange engaging if anyone had ever responded to myNUMEROUS tweets about how shit they are

06-May-11 11:22 | LibertyLndnGirl

RT @manud: Clearvale too, aka the social business cloud.RT @MarkTamis: @chrisabutler software vendors -IBMM, Jive etc #scrm11

06-May-11 11:22 | IHeggs

enjoying #scrm11: did you know that customers who use chat are 4 times more likely to purchase on your site?

06-May-11 11:21 | tmisera

RT @LibertyLndnGirl: #SCRM11. please can you show us the slides for the LiveSteam. REALLY annoying

06-May-11 11:21 | Eliteturkeytour

@JonathanBJ Social CRM conf from @socialtimes in London today see http://bit.ly/gEMrEk for live streaming &follow #scrm11 for live tweets.


RT @podenterprises: #scrm11 Ecosystem...... Try #clearvale for a real one.

06-May-11 11:21 | pointer5005

RT @iheggs: Make sure you have a big net . . .RT @LinkHumans: Remember - "Fish where the fish are"#scrm11


RT @fabiodebe: On engaging online: "fish where the fish are" by listening first where the relevant conversationabout your brand is happening #SCRM11

06-May-11 11:19 | Cybercom

Two people from London are mentioning #scrm and tweeting my blog post when #scrm11 is running. What is itabout? Have I missed something? :)

06-May-11 11:19 | JonathanBJ

@bethgranter Not sure we can change the size of the Twitter feed. Will find out. Glad the sound's LOUDER now;) #scrm11


On engaging online: "fish where the fish are" by listening first where the relevant conversation about your brand ishappening #SCRM11


RT @jesus_hoyos: RT @jangles: "Customers don't want a relationship with you, they want the benefits arelationship can offer" - @mjayliebs #scrm11

06-May-11 11:18 | hickoryduck

RT @nick_rink: Two winners from the Royal Wedding were Regaine for Prince Will's head and @pippasass#scrm11 Hmm, which one to follow?

06-May-11 11:18 | manud

#scrm11 Ecosystem...... Try #clearvale for a real one.


Make sure you have a big net . . .RT @LinkHumans: Remember - "Fish where the fish are" #scrm11

06-May-11 11:17 | IHeggs

RT @nessclick: #SCRM11 The slides from our first speaker, @BrentLeary:The Social Contract are now availablehere: http://slidesha.re/kM0TiZ

06-May-11 11:17 | aden_76

#SCRM11 The slides from our 1st speaker, @BrentLeary:The Social Contract are now available here:http://slidesha.re/kM0TiZ @oursocialtimes


@suzyspaatz Stop by @Synthesio stand at the next break and we'll tell you more quirky things about royalwedding monitoring :) #SCRM11


RT @LibertyLndnGirl: #SCRM11. please can you show us the slides for the LiveSteam. REALLY annoying

06-May-11 11:16 | sulia_fashion

When working in #SCRM - expect crisis to break any time. Dealing with one now while sitting in #SCRM11

06-May-11 11:15 | b1an

Remember - "Fish where the fish are" #scrm11

06-May-11 11:15 | LinkHumans

It was easier reading event tweets from the twubs.com page. Can we change it back? #scrm11 #whinge


RT @oursocialtimes: RT @jangles "Customers don't want a relationship with you, they want the benefits arelationship can offer" - @mjayliebs #scrm11

06-May-11 11:14 | PeterJSouthern

"@nessclick: #SCRM11 The slides from our first speaker, @BrentLeary:The Social Contract are now availablehere: http://slidesha.re/kM0TiZ"


#SCRM11. please can you show us the slides for the LiveSteam. REALLY annoying

06-May-11 11:14 | LibertyLndnGirl

Slides from session 2 #SCRM11 3 Reasons why you are going to implement social CRMhttp://slidesha.re/l3J8MR @ekolsky @oursocialtimes


Accor Hotels saw a 55% move negative > positive in sentiment + 11% increase in online bookings over 1 yearusing @synthesio #scrm11


Love the idea if setting up your listening dashboard according to user journey re hotel example from@catrionatweets #scrm11


#SCRM11 The slides from our first speaker, @BrentLeary:The Social Contract are now available here:http://slidesha.re/kM0TiZ


FT: "Sony chief apologises for hack attack" Letter on blog. Social CRM? http://on.ft.com/jfKcDg #scrm11


RT @miiacom: Nobody cares about your products, people care about their problems #scrm11

06-May-11 11:11 | tomas_crespo

integrate listening and action - Accors Hotels link sentiment analysis to employee reward programme #scrm11@catrionatweets

06-May-11 11:11 | ClaireMDavidson

RT @aden_76 Congratulations to @jenjeng who has won a guitar pen for saying the word bum #scrm11 >thanks. I am very proud.


RT @alsibley Nobody cares about your products, people care about their problems #scrm11 #gov20

06-May-11 11:10 | DCHilary

RT @fabiodebe: And now again about Pippa's bottom popularity on social media :) #SCRM11

06-May-11 11:09 | kessey

RT @fabiodebe: Laughter at #SCRM11 when @CatrionaTweets showed conversations with peoplerecommending Prince William to start using Regaine hair loss foam

06-May-11 11:09 | kessey

Congratulations to @jenjeng who has won a guitar pen for saying the word bum #scrm11

06-May-11 11:08 | aden_76

Two winners from the Royal Wedding were Regaine for Prince Will's head and @pippasass #scrm11 Hmm,which one to follow?


Great work. Thanks for sharing! “@ekolsky: Just uploaded 'Three reasons you will do social crm'..."http://t.co/vi0Vdr4 #SCRM11

06-May-11 11:08 | thomjeff

Listening to @CatrionaTweets presentation at #scrm11 - talking about social media winner of the Royal Wedding!wink wink nudge nudge ;)


RT @lbrynleyjones Pippa Middleton's bum's Twitter account: @pippasass #scrm11


Great account was today mentioned at #scrm11 - @pippasass great profile pic btw, haha

06-May-11 11:08 | crisdresch

@jangles yes, I will put on slideshare and then share with Luke and on the #scrm11 HT


RT @fabiodebe: Laughter at #SCRM11: @CatrionaTweets shows conversations w/ ppl recommending PrinceWilliam to start using Regaine hair foam

06-May-11 11:07 | SuzySpaatz

And now again about Pippa's bottom popularity on social media :) #SCRM11


Laughter at #SCRM11 when @CatrionaTweets showed conversations with people recommending Prince Williamto start using Regaine hair loss foam


RT @cheekyclaire_: I shall be marking the social crm conference speakers courtesy of @brandwatch's badges#scrm11 http://twitpic.com/4u2f27

06-May-11 11:05 | mlyeadon

RT @kelda: Not feeling all that social so using my phone as a prop so I don't have to talk to anyone. Is that vbad? #scrm11 < proper social

06-May-11 11:05 | aden_76

Social CRM - virtuous circle of co-creation and collaboration via @catrionatweets #scrm11


RT Agree! @DanielleSheerin: Social crm is a totally different beast from traditional, record-centric crm@catrionatweets #scrm11

06-May-11 11:03 | IHeggs

RT @Bethgranter: @oursocialtimes Can you turn the volume up please? I am apparently a bit deaf as well as abit blind! #scrm11


@mjayliebs enjoyed your session, thanks. Will you be sharing your deck? #scrm11


@oursocialtimes Can you turn the volume up please? I am apparently a bit deaf as well as a bit blind! #scrm11


Social crm is a totally different beast from traditional, record-centric crm @catrionatweets #scrm11


Nobody cares about your products, people care about their problems #scrm11

06-May-11 11:01 | miiacom

Catriona Oldershaw, (@catrionatweets) Synthesio UK up next to talk about Implementing enterprise class SocialCRM #scrm11


RT @miiacom: We live in a bubble: many many people don't use social media. Don't assume you can reacheveryone! #scrm11

06-May-11 11:00 | mercastello

RT @podenterprises: #scrm11 If you are hearing these great presentations but wondering how? CheckoutClearvale from Broadvision as a real way to deliver E2.0

06-May-11 11:00 | IHeggs

Collaboration is the word of the day today #scrm11


Very much enjoyed talking to the audience at #scrm11 - great group, very engaging - thank you - Mitch


@kelda That's what I do all the time! #scrm11


I shall be marking the social crm conference speakers courtesy of @brandwatch's badges #scrm11http://twitpic.com/4u2f27

06-May-11 11:00 | cheekyclaire_

good one!!! RT @MarkTamis: Success in social media is not about auto-pilot (enhance with tools, not replace) via@brentleary #scrm11

06-May-11 11:00 | twieberneit

@CatrionaTweets on stage at #SCRM11... show some love for our top kiwi gal!


Good coffee at #scrm11, nice biscuits too... now @catrionatweets with "Implementing Social Media Listening &Engagement for Global Brands"


RT @ekolsky: Just uploaded 'Three reasons you will do social crm' to SlideShare. http://slidesha.re/kciVYH#SCRM11 *Thx for sharing!

06-May-11 10:59 | solvis

Not feeling all that social so using my phone as a prop so I don't have to talk to anyone. Is that v bad? #scrm11

06-May-11 10:59 | kelda

RT @brentleary: @jangles just put them up on slideshare - http://slidesha.re/kM0TiZ. #scrm11

06-May-11 10:59 | solvis

Coffee break done, next up: @CatrionaTweets on 'implementing enterprise-class social CRM' #scrm11


RT @miiacom: We live in a bubble: many many people don't use social media. Don't assume you can reacheveryone! #scrm11

06-May-11 10:58 | solvis

@oursocialtimes hey, just ordered streaming ticket - how long til the link/etc comes through? #scrm11

06-May-11 10:57 | Treesiepops

RT @MarkTamis: Success in social media is not about auto-pilot (enhance with tools, not replace) via@brentleary #scrm11

06-May-11 10:57 | sebprovencher

RT @jesus_hoyos: RT @brentleary: @jangles just put them up on slideshare - http://slidesha.re/kM0TiZ.#scrm11


We live in a bubble: many many people don't use social media. Don't assume you can reach everyone! #scrm11

06-May-11 10:55 | miiacom

RT @ekolsky: Just uploaded 'Three reasons you will do social crm' to SlideShare. http://slidesha.re/kciVYH#SCRM11 (with hashtag now)

06-May-11 10:50 | _richardhughes

RT @jesus_hoyos: Sigan a #SCRM11 - evento de #scrm en Londres!

06-May-11 10:50 | crmlatino


06-May-11 10:50 | wadyz77

RT @jangles: Next up : @mjayliebs on 'coordination or collaboration' #scrm11


RT @birdseeds: Social CRM seems to lack bite/purpose without Enterprise 2.0 #scrm11


RT @jesus_hoyos: RT @brentleary: RT @alsibley: Nobody cares about your products, people care about theirproblems #scrm11


RT @brentleary: @jangles just put them up on slideshare - http://slidesha.re/kM0TiZ. #scrm11


RT @brentleary: RT @alsibley: Nobody cares about your products, people care about their problems #scrm11


RT @nick_rink: According to @mjayliebs customers are only interested in discounts and offers, not community#scrm11 - see also IBM study


RT @jangles: "Customers don't want a relationship with you, they want the benefits a relationship can offer" -@mjayliebs #scrm11


RT @brentleary: @mjayliebs: Community is not only external - it's internal as well. #scrm11


Customers don't want a relationship with you, they want the benefits a relationship can offer - @mjayliebs#scrm11 via @jangles #scrm #smm

06-May-11 10:45 | bsak



RT @adgenius: RT @jangles: "Customer service is not the new marketing, it is customer service" - @mjayliebs#scrm11


RT @katyhowell: RT @womarketing: RT @marktamis: coordinate with other departments before you collaborate- @mjayliebs #scrm11


RT @BrentLeary: @mjayaliebs: Social Media Management is not the same as Community Management.#scrm11


RT @brentleary: RT @nessclick: "Phone skills & people skills are just as impt" via @mjayliebs #scrm11


Clearvale too, aka the social business cloud.RT @MarkTamis: @chrisabutler software vendors - IBMM, Jive etc#scrm11

06-May-11 10:41 | manud

Time for some coffee and conversation at #scrm11 Find us on #BroadVision stand, talking all things #Clearvale:collaboration and engagement

06-May-11 10:40 | indentmarketing

Ah! It's beauYOUtiful! (and arrived just in time!) :) RT @martinsteers: Synthesio at #scrm11http://twitpic.com/4u23jo

06-May-11 10:38 | MiChmski

RT @richbussy: Great point not made often enough: many many people don't use social media. Don't assumeyou can reach everyone! #scrm11

06-May-11 10:38 | DanParks1

Got my conference coffee hit - and so the day begins. #scrm11 morning all.

06-May-11 10:38 | _Jemima

Sigan a #SCRM11 - evento de #scrm en Londres!


RT @podenterprises: #scrm11 If you are hearing these great presentations but wondering how? CheckoutClearvale from Broadvision as a real way to deliver E2.0

06-May-11 10:37 | manud

RT @podenterprises: #scrm11 Clearvale (broadvision) delivers social CRM via Enterprise Social Networkingplatforms for REAL Business.

06-May-11 10:37 | manud

RT @ekolsky‎ - #sCRM is an interim step on path to social business & collab enterprise #SCRM11 < agreed,have a look at http://ht.ly/4OxqM


RT @influencepeeps: Live streaming tickets Social CRM 2011 London r available all day, videos afterwards#scrm11 http://bit.ly/gFmm2N #scrm


Fascinated by excellent speakers at #scrm11 - you can tune in for £ or follow the #tag for insight and links.

06-May-11 10:35 | lizcable


06-May-11 10:35 | craigcsb

RT @ekolsky‎ - #sCRM is an interim step on path to social business & collab enterprise #SCRM11 < agreed,have a look at http://ht.ly/4OxqM

06-May-11 10:33 | absolutesubzero


06-May-11 10:33 | vipulk

RT @MarkTamis: Success in social media is not about auto-pilot (enhance with tools, not replace) via@brentleary #scrm11

06-May-11 10:31 | Ale_Donadio

Live streaming tickets are available all day (and videos afterward) #scrm11 http://bit.ly/gFmm2N via @MiChmski@oursocialtimes

06-May-11 10:30 | aponcier

RT @nessclick: "Phone skills & people skills are just as impt" via @mjayliebs #scrm11


Synthesio at #scrm11 http://twitpic.com/4u23jo


RT @nessclick: Love that! Listen up peeps: "You don't have to choose to use twitter and blogger but you have torespect those that do!" @mjayliebs #scrm11

06-May-11 10:25 | TonyEbikemeJr

RT @richbussy: Great point not made often enough: many many people don't use social media. Don't assumeyou can reach everyone! #scrm11


RT @nessclick: Love that! Listen up peeps: "You don't have to choose to use twitter and blogger but you have torespect those that do!" @mjayliebs #scrm11


Great point not made often enough: many many people don't use social media. Don't assume you can reacheveryone! #scrm11

06-May-11 10:25 | richbussy


06-May-11 10:25 | vemuruadi

RT @nick_rink: Over 200 million blogs now on the internet #scrm11

06-May-11 10:24 | Training_Source

Love that! Listen up peeps: "You don't have to choose to use twitter and blogger but you have to respect thosethat do!" @mjayliebs #scrm11


It's all about the customer - Passion, Loyalty, Value @mjayliebs - #SCRM11


Aside from being careful what you say though, being a better company means you can be more transparentanyway #scrm11


Agreeing with @mjliebs about social network differentiation. Some of those photos are just not good for biz (notmine I might add) #scrm11


Lot of talk about community and collaboration at #scrm11 #clearvale

06-May-11 10:21 | pointer5005


06-May-11 10:21 | bobeshkeeper



RT @katyhowell: #BigData means we need better Analytics. It is the next big career thing @issawolfe # #scrm11*Indeed.


@mitchlieberman not everyone is social #scrm11

06-May-11 10:19 | kessey

"Phone skills & people skills are just as impt" #scrm11


RT @whomovedmytweet: @mjayaliebs: Social Media Management is not the same as Community Management.#scrm11: @mjayaliebs: Social Media... http://bit.ly/kpSr8k

06-May-11 10:18 | IKO_System

@SocialMediaLond @crisdresch to answer good crm tools includ Sugar, Salesforce, SAP, Siebel, Saleslogix,Nimble to come, ...#scrm11


#scrm11 @mjayliebs Great presentation Mitch.


We need to train to be old school social #scrm11

06-May-11 10:18 | kessey

RT @womarketing: RT @marktamis: coordinate with other departments before you collaborate - @mjayliebs#scrm11


Love the irony from @mjayliebs @ #scrm11: as we get more social, we need training in "traditional" social skills.#scrm

06-May-11 10:18 | lbrynleyjones

Customer Service is not the new Marketing @mjayliebs - #SCRM11


RT @jangles: "Customer service is not the new marketing, it is customer service" - @mjayliebs #scrm11

06-May-11 10:18 | adgenius

+1 RT @BrentLeary: @mjayliebs: Community is not only external - it's internal as well. #scrm11



06-May-11 10:18 | Hunt4answer

Some people need training in offline social skills like phone, digital natives find social media comms natural <- Ithink that's me #scrm11


RT @MarkTamis: coordinate with other departments before you collaborate - @mjayliebs #scrm11 | Necessaryto align people & processes indeed


RT @marktamis: coordinate with other departments before you collaborate - @mjayliebs #scrm11

06-May-11 10:17 | womarketing



We are all in the business of customer service #scrm11


"Customer service is not the new marketing, it is customer service" - @mjayliebs #scrm11


@mjayliebs: Community is not only external - it's internal as well. #scrm11


@mjayaliebs: Social Media Management is not the same as Community Management. #scrm11: @mjayaliebs:Social Media... http://bit.ly/kpSr8k

06-May-11 10:17 | whomovedmytweet

@mjayliebs making good points about service. SCRM + ITIL v3 (he didn't say that) makes sense to me #scrm11


@mjayliebs: I get more information from my 19 yr. old via SMS than when he's sitting right in front of me.#scrm11


RT @b1an: It's not customer experience, it's customer service experience - and we need to aim to build loyalty#SCRM11 #custserv

06-May-11 10:16 | guy1067

RT @alsibley: "social media management is not the same as community management." Did not expect that to bementioned today! #Like #scrm11


Key is to identify effective communication, collaboration, and engagement within the corporate environment#scrm11 So, try @clearvale

06-May-11 10:15 | indentmarketing

"@TrendsLondon: 'insolvency', 'circuses', #scrm11 & 'provokes' are now trending in #Londonhttp://trendsmap.com/gb/london"


It's not customer experience, it's customer service experience - and we need to aim to build loyalty #SCRM11

06-May-11 10:15 | b1an

RT @ekolsky Just uploaded 'Three reasons you will do social crm' to SlideShare. http://slidesha.re/kciVYH#SCRM11 via @liberatelloyd



06-May-11 10:13 | akshayhartalkar

RT @BrentLeary: @mjayaliebs: Social Media Management is not the same as Community Management.#scrm11

06-May-11 10:13 | aden_76

We're trending folks! :) RT @TrendsLondon: 'insolvency', 'circuses', #scrm11 & 'provokes' are now trending in#London http://j.mp/a0zb3y


RT @LinkHumans: Stop assuming everyone is social. More channels does not mean talk more. #scrm11


'insolvency', 'circuses', #scrm11 & 'provokes' are now trending in #London http://trendsmap.com/gb/london

06-May-11 10:12 | TrendsLondon

"social media management is not the same as community management." Did not expect that to be mentionedtoday! #Like #scrm11


Social media management is not the same as community management < yes! #scrm11


@mjayaliebs: Social Media Management is not the same as Community Management. #scrm11


#scrm11 If you are hearing these great presentations but wondering how? Checkout Clearvale from Broadvisionas a real way to deliver E2.0


coordinate with other departments before you collaborate - @mjayliebs #scrm11


Creating value is not the same as creating content @mjayliebs - #SCRM11


Stop assuming everyone is social. More channels does not mean talk more. #scrm11

06-May-11 10:12 | LinkHumans



RT @Bethgranter: How many people have been a member of tennis/golf/horse club? How middle class is thisaudience? #scrm11 with you comrade!


Social Media Management is not the same as Community Management @mjayliebs - #SCRM11






To add to last comment - it becomes a horses for courses question. #scrm11


+2 RT @blaisegv: :D +1 RT @alsibley: Nobody cares about your products, people care about their problems#scrm11 #prodmgmt

06-May-11 10:10 | Ycnt_ibdonlyjen



@mjayliebs asks who is scored on social media followers. We are not as a biz but I am in my other life as arecording artist #scrm11


Has marketing gone social crazy? What does a fans number mean? I guess we dont really know #scrm11


How many people have been a member of a tennis/golf/horse club? I.e. How middle class is this audience?!#scrm11


RT @TheIanHendry: RT @jangles: "Customers don't want a relationship with you, they want the benefits arelationship can offer" - @mjayliebs #scrm11

06-May-11 10:08 | lindsayjhopkins

Just uploaded 'Three reasons you will do social crm' to SlideShare. http://slidesha.re/kciVYH #SCRM11 (withhashtag now)

06-May-11 10:08 | ekolsky

RT @oursocialtimes: RT @jangles "Customers don't want a relationship with you, they want the benefits arelationship can offer" - @mjayliebs #scrm11

06-May-11 10:07 | fredvandijk

RT @HannahGodfrey1: @mjayliebs "in order to engage you need to listen first" absolutely! #SCRM11 | Wise !listening is key to understanding


@oursocialtimes can you make the twitter stream projection a bit bigger please? #scrm11


first 3 speakers were/are all excellent but all had ugly, ugly slides. Social CRM is not about design ;) #scrm11

06-May-11 10:07 | aden_76

RT @SocialMediaLond: Do you have any good examples of CRM tools?. #scrm11 - many good CRM tools andsuites. #scrm is fragmented


@marktamis I refer the Honourable Gentleman to my previous answer :) the important people don't and shouldn'tcare. The customers #scrm11


Which part of a company is listening to online conversations? This differs, depending on the sector and what'sbeing said @mjayliebs #SCRM11



06-May-11 10:05 | snarayan

RT @BrentLeary: @jangles just put them up on slideshare - http://slidesha.re/kM0TiZ. #scrm11 <- thx!


@mjayliebs "in order to engage you need to listen first" absolutely! #SCRM11


@twieberneit Do you have any good examples of CRM tools? I hope we hear more about that today in theconference. #scrm11



06-May-11 10:05 | _robindickinson

RT @jangles: "Customers don't want a relationship with you, they want the benefits a relationship can offer"@mjayliebs #scrm11 - discounts?

06-May-11 10:04 | adrianmoss

RT @nick_rink: According to @mjayliebs customers are only interested in discounts and offers, not community#scrm11 - see also IBM study


@chrisabutler software vendors - IBMM, Jive etc #scrm11


‘Customers do not want a relationship with your business, they want the benefits a relationship can offer to them’#scrm11 @mjayliebs


RT @jangles "Customers don't want a relationship with you, they want the benefits a relationship can offer" -@mjayliebs #scrm11




According to @mjayliebs customers are only interested in discounts and offers, not community #scrm11


@marktamis Which 'industry' is moving towards term social business? Us? Do the customers care? I doubt it :)#scrm11


:D +1 RT @alsibley: Nobody cares about your products, people care about their problems #scrm11

06-May-11 10:03 | blaisegv



RT @alsibley: Nobody cares about your products, people care about their problems #scrm11 - bec of thatvendors move to the term solutions






Mitch Lieberman Sword Ciboodle @mjayliebs - #SCRM11 Customers don't want a relationship with business,just the benefits this can offer


"Customers don't want a relationship with you, they want the benefits a relationship can offer" - @mjayliebs#scrm11


@TheIanHendry the 'industry' is moving to the term 'social business' #scrm11


Nobody cares about your products, people care about their problems #scrm11


RT @Birdseeds: Social CRM seems to lack bite/purpose without Enterprise 2.0 #scrm11 < Don't like 'Enterprise2.0', sounds exclusive of SMEs


RT @jangles: "I had best customer service from my bank in years last week because I was complaining aboutthem on Twitter." - @ekolsky #scrm11

06-May-11 10:01 | thisisnumero

@jangles just put them up on slideshare - http://slidesha.re/kM0TiZ. #scrm11


No apologies for the occasional bit of shameless self-publicity :) #scrm11


RT @jangles: "I had best customer service from my bank in years last week because I was complaining aboutthem on Twitter." - @ekolsky #scrm11

06-May-11 10:01 | aden_76

Having a laptop open at a conference has always been acceptable at tech conferences (well last 8 years that I'vebeen going)#scrm11


Interesting point from @ekolsky about SMBs not having #SCRM tools. That's why we introduced The Networkwith wecando.biz #scrm11


RT @HannahGodfrey1: We are going to be live demoing how Brandwatch can be used for scrm during thebreaks #SCRM11

06-May-11 10:00 | audeokdoki67

Next up at #scrm11 Mitch Lieberman @mjayliebs from Sword Ciboodle 'Why Social CRM Requires EveryDepartment to Raise their Game'


disagree RT @SocialMediaLond: Social CRM is easier to do without any tools. Great news for small businesses!#scrm11


RT @jangles: "I had best customer service from my bank in years last week because I was complaining aboutthem on Twitter." @ekolsky #scrm11

06-May-11 10:00 | snuggsy

Social CRM seems to lack bite/purpose without Enterprise 2.0 #scrm11

06-May-11 09:59 | Birdseeds

@mjayliebs is now up to talk about "Why Social CRM Requires Every Department to Raise their Game" #scrm11


Just need support and help RT @SocialMediaLond: Social CRM is easier to do without any tools. Great news forsmall businesses! #scrm11


Next up : @mjayliebs on 'coordination or collaboration' #scrm11


Social CRM is easier to do without any tools. Great news for small businesses! #scrm11


@netskyf Hmmm, I'm a kiwi but do not have All Black level rugby tackling skills ... but will try my best #scrm11


Hearing @ekolsky talk about social CRM success @BestBuy has had with @Twelpforce #scrm11


@CatrionaTweets Super! keep him on stage then ;) #scrm11


@TheIanHendry as always, not everyone is on twitter #scrm11 | & opt-in will be key


@netskyf Yes, they are like streaming the whole event #scrm11 http://bit.ly/gFmm2N


@MarkTamis Although can be hard to match up identities between database customers and Twitterscreennames unless you ask them #scrm11


RT @CatrionaTweets: Likewise! :-) RT @jangles: Love @ekolsky 's slides and his energy to explain #scrm11 | isanyone filming? :)


@MarkTamis But the Twitter API (open and free) enables fairly neat SCRM > Twitter integration #scrm11. Morethan FB/LI currently



06-May-11 09:51 | Hons

RT @Liberatelloyd: 'Success in social media for business as it relates to customers can be considered socialCRM success - for now' @ekolsky #SCRM11


RT @Bethgranter: Not many case studies of social crm success, lots of social media success stories. Exactly!Great to clarify difference #scrm11

06-May-11 09:51 | Onvizi

@TheIanHendry still you're missing the link back into your customer database #scrm11


RT @Liberatelloyd: 'Success in social media for business as it relates to customers can be considered socialCRM success - for now' @ekolsky #SCRM11



06-May-11 09:50 | brandwatch

'Success in social media for business as it relates to customers can be considered social CRM success - for now'@ekolsky #SCRM11


Not many case studies of social crm success, lots of social media success stories. Exactly! Great to clarifydifference #scrm11


@BrentLeary yw, enjoyed your presentation, thanks. Are you making your deck available? #scrm11


"I had best customer service from my bank in years last week because I was complaining about them on Twitter."- @ekolsky #scrm11


@MarkTamis And FB integ made tougher by privacy settings. Much easier on Twitter, don't even have to sign upto read/mine posts #scrm11


RT @katyhowell: Big data means we need better Analytics. It is the next big career thing @issawolfe # #scrm11

06-May-11 09:48 | vivio_gr

RT @MarkTamis: We've seen SaaS, PaaS, IaaS - @brentleary introduces LaaS : Listen as a Strategy #scrm11

06-May-11 09:48 | PROJECTCONSULT_

#scrm11 The crossover point between internal and external communities is vital. Look at the ecosystem fromClearvale.


@TheIanHendry FB-based SCRM integration is shallow b/c it only touches the HTML surface, not databases andthe meaning they contain. #scrm11


RT @timsgreenhalgh: Companies must have social infrastructure inside that reflects, reinforces and developsexternal social customer links #SCRM11 @ekolsky‎


Likewise! :-) RT @jangles: Love @ekolsky 's slides and his energy to explain #scrm11


RT @TheIanHendry: RT @MarkTamis: @TheIanHendry read this on FB likes value http://bit.ly/kSkARY #scrm11< Great viral tool, but what does it tell us?


Live streaming tickets to Social CRM 2011 (London) are available all day (and videos afterwards) #scrm11http://bit.ly/gFmm2N #scrm #crm

06-May-11 09:45 | influencepeeps

Love @ekolsky 's slides and his energy to explain #scrm11


RT @MarkTamis: @TheIanHendry read this on FB likes value http://bit.ly/kSkARY #scrm11 < Great viral tool, butwhat does it tell us?


'The half life of data is about 30 seconds' Esteban Kolsky #SCRM11


Companies must have social infrastructure inside that reflects, reinforces and develops external social customerlinks #SCRM11 @ekolsky‎


RT @twieberneit: RT @MarkTamis: analytics is critical - @ekolsky #scrm11 - this cannot be emphasized uponenough!

06-May-11 09:43 | Onvizi

@ekolsky is on FIRE - which is why the fire alarm just went off at #scrm11!


Half life of data is about 30 s these days lol #scrm11


Analytics is where the value of social crm lies. If you're an analyst your job's safe ;) #scrm11

06-May-11 09:42 | kelda

The importance of grown-up analytics in Social CRM from @ekolsky. Hell yeah! #scrm11

06-May-11 09:42 | steve_read

sounds like @ekolsky is trying to provoke the audience at #scrm11 Interested to know if this is a goodengagement technique?

06-May-11 09:42 | conduce

@TheIanHendry read this on FB likes value http://bit.ly/kSkARY #scrm11


RT @Onvizi: Acc to @ekolsky half audience at #scrm11 are not listening, other half are tweeting >> guilty -Backto conf live tweet debate :(


Call for a better analytics engine! Loved the pic. Wonder if @ekolsky actually draw it... #scrm11


Advice from @ekolsky at #SCRM11 for grads - one word: analytics.... Couldn't agree more.

06-May-11 09:41 | b1an

Woo! Big ups to data analysts. I <3 data! #scrm11


Big data means we need better Analytics. It is the next big career thing @issawolfe # #scrm11


FIRE ALARM TEST ONLY! Do not leave.. #SCRM11


RT @MarkTamis: analytics is critical - @ekolsky #scrm11 - this cannot be emphasized upon enough!


We are going to be live demoing how Brandwatch can be used for scrm during the breaks #SCRM11


Emerging trend at #SCRM11: social CRM is all about listening unstructured data and make sense of it rather thanasking questions.


Esteban Kolsky @ekolsky‎ #SCRM11 - increased customer data 'social noise' needs careful analysis to provide~ROI


analytics is critical - @ekolsky #scrm11


@heatherAtaylor http://bit.ly/fJuNOB You could also watch the live stream (£) #scrm11


RT @nick_rink Listen, engage, convert ... social media is simple, right? #scrm11 http://bit.ly/iKaelc

06-May-11 09:39 | HCMSanMarcos

@martinsteers but in itself it has no value apart from data collection #scrm11


100x more data from social media than market research etc - but does contain a lot of noise so needs dissecting- from @ekolsky #scrm11


Reason two... big data is coming! #scrm11


#scrm11 The key is to identify Effective Communication within the corporate environment and ensuring privacyand accuracy.


According to @ekolsky half the audience at #scrm11 are not listening, the other half are tweeting

06-May-11 09:38 | Onvizi

#scrm11 sounds fascinating - hope someone will be sharing their notes?

06-May-11 09:38 | tomharle

@katyhowell social engagement strategy should be in place before social marketing.. surely! lol #SCRM11


@ekolsky should crowdsource drawing creation :) (he'll know I'm joking) #scrm11


@chrisabutler the challenge is how to understand & help customers with their 'jobs', and how communities can beused as a tool here #scrm11


RT @martinsteers: Love the picture of "drinking from the firehose" image #SCRM11


RT @jenjeng: Batting for IT with @aden_76 at #scrm11 < you could say we are The IT Crowd...but that would bea stupid thing to say.

06-May-11 09:37 | aden_76

Listening to #scrm11


Love the picture of "drinking from the firehose" image #SCRM11


RT @martinsteers: If you cant make todays SocialCRM conference it is being streamed, more details herehttp://goo.gl/kNd9X #SCRM11

06-May-11 09:36 | rlavigne42

RT @brandwatch: We're at #scrm11 today, come and say hello!


@jangles where is #scrm11 ?

06-May-11 09:36 | heatherataylor

Goal of social CRM is migrating towards Collaborative Enterprise #scrm11

06-May-11 09:36 | suraj_atreya

Esteban Kolksy @ekolsky‎ - Social CRM is an interim step on path to social business and collaborative enterprise#SCRM11


Social crm is just a step towards collaborative enterprise #scrm11


Listening doesn't give you anything more than information that you don't use @ekolsky #scrm11

06-May-11 09:35 | SharonMDonovan

good work by @ekolsky to use a shot from Gene Hackman classic The Conversation #scrm11

06-May-11 09:35 | aden_76

'Don't listen - engage, respond, see what happens' #SCRM11 Esteban Kolsky (@thinkJar)


RT @SharonMDonovan: generational shifts:60s loyalty schemes,70s service economy;80s personal computers,90s www,00s social evolution #scrm11

06-May-11 09:34 | Phil_Mohr

@KerryatDell first speaker @BrentLeary ref'd the Dell Social Media Command Center in his preso #scrm11


Businesses now dealing with communities rather than individuals #scrm11

06-May-11 09:34 | Onvizi

RT @SharonMDonovan: generational shifts: 1960s loyalty schemes, 70s service economy; 80s personalcomputers, 90s internet www, 00s social evolution #scrm11


The challenge as I see re Social CRM communities is not creating them it is creating ones consumers want touse #scrm11


RT @aden_76: clever stuff by @ekolsky he analysed people tweeting before his talk > ie those in the room -knowyour audience! Genius #scrm11


"Socially enabled generation" << nice. #scrm11


We've been training people to work in teams for years. It's not a surprise that we're now living in a social,collaborative world. #scrm11


scrm11

Documents

corporate social crm

private social networks

scrm11 good topicto

internal orgs

internal corporate network

legacy systems

salesforce theres

facebook metaphor