Scott A. Richardson

13099 Westheimer Road ▪ # 3009 ▪ Houston, TX 77077Home Phone: 210-363-9114

Email: srichardson1273@gmail.com

RETAIL MANAGER

Results-oriented Retail Manager with over 22 years of exemplary experience for specialty retailers in a career marked by repeated promotions and commendations. Well-rounded retail background with proven strengths in reducing turnover, minimizing shrinkage, and outperforming profit goals. High-energy leader able to coach, develop and motivate customer-focused and goal-driven teams.

PROFESSIONAL EXPERIENCE

Armani Exchange, Store Sales Manager, 2015 to present

Direct all aspects of operations, including sales, customer service, operations, visual strategies, and inventory management for a $4.6M specialty men’s and women’s clothing store

Establish sales and performance goals for each employee, develop action plans and provide tools and necessary mentoring needed to attain or exceed designated projections

Provide coaching on customer-focused selling strategies designed to maximize overall sales Analyze results of numerous operation reports and provide feedback on ways to proactively improve

top line revenue production, improve store traffic, build brand loyalty, and control expenses

Tory Burch, Operations Manager, 2014-2015

In-store operational expert responsible for developing and implementing a defined strategy for managing inventory movement, storage and capacity, while managing facilities, maintenance and operational expenses for a $10M specialty women’s boutique

Partnered with GM to manage overall team performance and growth, including establishing sales and performance goals, and providing coaching designed to ensure individual team and overall store success

Brooks Brothers, Assistant Store Manager, 2012-2014

Managed a team of 30 sales staff for a $10M men’s and boy’s high end clothier Recruited for new staff as dictated by business needs Engaged in community events designed to educate and expose the Brooks Brothers brand to existing

and future corporate clients (including St. Jude’s Children’s Hospital) Coordinated and managed programs designed to teach professionalism and business etiquette to job

seekers with little to no experience and skills

Destination XL, Assistant Store Manager, 2011-2012

Managed a team of 10 sales staff for a $3M specialty big and tall men’s store Established sales and performance goals for each, developed action plans, and provided necessary

mentoring needed to attain or exceed designated projections

Polo Ralph Lauren, Sales Coordinator Retail Development, 2010-2011

Managed the Lauren Ralph Lauren wholesale business of missy, petites, women’s, and handbags for 15 locations in Texas and Louisiana

Worked with individual store management teams to define sales goals and objectives by account Analyzed sales data and monitored stock levels on a door-by-door basis to maximize merchandising

decisions, identify and correct location issues, and determine best approaches to positively affect door performance

Coordinated the set-up of in-store programs and promotions Conducted product and merchandising standards training sessions and brand recognition seminars

for store personnel

Brooks Brothers, Assistant Store Manager, 2008-2010

Monitored and coached staff of professional sales associates in areas of clientele, credit, KPI, and customer service

Drove top-line sales by implementing and improving merchandising best practices, utilizing op-stock reports to communicate product placement and replenishment

Brooks Brothers, Visual Coordinator, 2005-2008

Old Navy, Logistics Supervisor, 2004-2005

New York and Company, Store Sales Manager, 1999-2003

Banana Republic, Multi-Store Visual Coordinator, 1996-1999

Eddie Bauer, Key Holder, 1994-1996