Our schOOls prOgrammes

Retail Institute is New Zealand’s Industry Training Organisation for everyone working in retail and wholesale.

We work with our industries to set standards for people working in these sectors, and to develop qualifications and training materials for employers and employees.

retail institute

The reTail and wholesale

indusTries employ around

269,000 people, abouT 13.4%

of The naTional workforcesTaTisTics new Zealand 2011

1

careers in retail

To find out more about retail careers visit:

Retail Institute: www.retailinstitute.org.nz, Retail World Resourcing: www.rwr.co.nz,

Career Services: www.careers.govt.nz

The retail and wholesale industries have a wide range of workplaces covering many sectors, for example, food, fashion and technology. These industries offer diverse career roles, such as sales, marketing, IT and management.

Think about the things you are passionate about; there could be a role in there somewhere for you. For example, if you have an interest in cycling, maybe a job at a bike shop would excite you. If you love music, think about managing a music store.

Retail is a people business that offers exciting and challenging careers. Working in retail develops skills that are not only effective in the workplace but also in everyday life.

The retail and wholesale industries offer many exciting pathways and career opportunities, from small businesses to large corporate companies. They are diverse, varied and competitive industries which can provide attractive salaries and career opportunities.

Many successful retailers started out on the shop floor in sales, and have gone on to manage departments, stores or even a company by their mid-20s.

What is retail?

Retailing is all activities directly related to the sale of goods and services to consumers. Whatever products you use, need or want – the retail industry provides it!

reTail careers

WOrking in the retail industry

2

A challenge for many young people is bridging the gap between school and work. Schools programmes like Gateway can help.

schools programmes

Retail Institute offers the following programmes to schools: The Customer Service Award, Retail Insights, Managing Yourself, Red Shirts in Schools and Working in Distribution. Students must be in a retail or distribution work placement for at least 12 days over a period of weeks to gain the required experience to successfully complete these programmes. Once completed, students will receive NCEA compatible standards and a certificate from Retail Institute.

Costs vary depending on the programme, see page 7 for pricing information.

The standard process for getting involved is outlined below. All forms are available from our website.

• SchoolsignsaMemorandumofUnderstandingwith Retail Institute

• StudentcompletesStudentRegistrationForm

• RetailInstitutesendsmaterialstoschool

• Studentcompletesmaterial

• AssessmentissenttoRetailInstituteoraregistered assessor for marking

• Schoolregisterscredits

• SchoolorderscertificatefromRetailInstitute

• Certificateissenttoschool.

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Managing Yourself covers managing your learning, solving problems and coping with change.

Students develop skills and techniques that will help them in their job and personal life, now and in the future.

Managing Yourself offers:

• setmenu(seetablebelow)

• 7credits

• creditsthatcanbeusedtowardsthe Retail Modern Apprenticeship programme.

managing yOurself

Managing Yourself

Standard Description Level Credit

7118 Manage own learning programme 2 3

7123 Demonstrate knowledge of problem solving 2 2

4258 Describe ways of managing and coping with changes 2 2

4

The Customer Service Award

Standard Description Level Credit

57 Provide customer service in given situations 2 2

62 Maintain personal presentation in the workplace 2 3

376Employ customer service techniques for differing customer behaviours in a given situation

3 2

1277 Communicate information in a specified workplace 2 3

11938 Assist customers to select goods and/or services face to face 2 3

11941 Build rapport with customers 2 2

11968Maintain and integrate knowledge of legislation applicable to the sale of goods and services

2 4

11974 Participate in a team 2 4

19583 Demonstrate knowledge of products 2 4

The Customer Service Award covers the essentials in customer service, including communication skills, personal presentation, product knowledge and team work. These skills have been identified by the industry as essential for the retail workplace and they make an ideal skill set to offer students who are looking at retail as an option.

The Customer Service Award offers:

• setmenu(seetablebelow)

• 27credits

• creditsthatcanbeusedtowardsthe NationalCertificateinRetail(Level2)andthe Retail Modern Apprenticeship programme.

the custOmer service aWard

and reliable, and become workplace ready.”

“The Customer Service Award gave our students confidence in dealing

with the public. This programme gets them out into the workforce

where they must perform, communicate with their colleagues, be punctual

Carrie Mercer – Gateway Coordinator

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Retail Institute and The Warehouse have partnered to offer students a taste of what it is like working in retail. Red Shirts in Schools is a programme based on theCustomerServiceAward(seemenuonpreviouspage)andiscontextualisedtoTheWarehouseenvironment. The aim of the programme is to offer students work experience and help them transition from school into the workplace.

Students participating in the programme will be supported by a coordinator. This coordinator will work with store management to ensure students get a good understanding of working in retail. They will also set clear development plans, provide inductions to students, assess students work and keep in touch with schools in their region.

Places are limited, so students wishing to participate in the programme must apply. For information on how to apply, email info@retailinstitute.org.nz or call 0800 486 738.

All contact must be made through Retail Institute or your local Red Shirts Coordinator. Schools should not contact The Warehouse stores directly for any region.

This programme is only available to schools in the Auckland, Wellington and Christchurch regions. Note: The Auckland Red Shirts in Schools programme will continue to run in a similar format as previous years.

Red Shirts in Schools offers:

• workplacementsforstudentswith The Warehouse

• supportthroughadedicatedcoordinator

• setmenu(seeCustomerServiceAwardtableonpreviouspage).

red shirts in schOOls

Retail Insights is a great next step for students who have completed the Customer Service Award (althoughtheCustomerServiceAwardisnotapre-requisite).Itcoversadvancedcustomerservice techniques, developing product expertise, presenting products and working with money.

Retail Insights offers:

• setmenu(seetablebelow)

• 18credits

• creditsthatcanbeusedtowardsthe NationalCertificateinRetail(Level2)ortheRetail Modern Apprenticeship programme.

retail insights

Retail Insights

Standard Description Level Credit

11817 Serve customers face to face in a wide range of contexts 3 4

11999 Demonstrate product knowledge 4 4

422 Create in-store displays 3 3

22013 Create and maintain materials for presentation of products 3 4

11956 Prepare a float and reconcile sales records and takings 3 3

Working in Distribution covers the distribution network, health and safety, managing inward goods, stock control, loss prevention and picking, packing and dispatching.

Working in Distribution offers:

• setmenu(seetablebelow)

• 23credits

• creditsthatcanbeusedtowardsthe NationalCertificateinDistribution(Level2)orWholesale Modern Apprenticeship

• atrainingresourcefortheteacherthatcompliments the student resource.

WOrking in distributiOn

Working in Distribution

Standard Description Level Credit

414 Demonstrate knowledge of the distribution environment 2 4

11985 Maintain safe work practices in a distribution facility 2 3

11971 Usesafeworkpractices 1 3

11972 Move goods manually and record stock movement 1 2

62 Maintain personal presentation in the workplace 2 2

1304 Communicate with people from other cultures 3 2

418 Monitor stock in a distribution facility 3 4

11975 Pick and assemble goods for dispatch 2 3

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The prices for our 2012 programmes are outlined below:

Programme Workbook Assessment

Customer Service Award $120* $165*

Retail Insights $120* $120*

Managing Yourself $80* $45*

Working in Distribution ** $120* $150*

** Please note that price includes both trainee and trainer material as a package. The trainee and trainer material can be purchased separately on our website for $80 incl GST each.

Programme Price

RedShirtsinSchools–Auckland(workbookonly) $120*

Red Shirts in Schools – Wellington and Christchurch(package)

$405*

* All prices above exclude GST.

Note: The Red Shirts in Schools programme is only available in Auckland, Wellington and Christchurch. Red Shirts coordinators have been appointed in each region and all sign ups must be completed in conjunction with the coordinator.

In Wellington and Christchurch the Red Shirts in Schools workbook and assessment are not available separately. The assessment component cannot be removed and must be assessed by a Red Shirts Coordinator.

programme pricing

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learning Tools

* These are available to purchase on our website: www.retailinstitute.org.nz/products

custOmer service card game

The Customer Service Card Game is the easy and fun way to test your customer service skills! The more questions you answer correctly the more points you gain.

Only $10*(exGST)

health and safety jigsaW puzzle

This puzzle highlights the importance of health and safety while stimulating, educating, and supporting a variety of learning abilities.

The puzzle illustrates the different potential hazards that could be found in a store.

Only $20*(exGST)

Online training centre

Our online training centre is an area for teachers and students to test their retail knowledge and gather resources and links to help with Retail Institute qualifications.

Visit: www.retailinstitute.org.nz/training-centre

service star

Service Star is an online training game that challenges you to become the next big thing in retail. Help our heros by serving customers and managing day to day distractions, answer multi-choice questions, achieve your daily budget and meet your goals.

www.servicestar.co.nz

• Asking questions to clarify information

• Nodding• Smiling• Giving feedback• Not interrupting• Ensuring you have positive

body language

A.

WANT TO GET QUALIFIED IN CUSTOMER SERVICE ?

Contact the Retail Institute on 0800 486 738 or visit our website

www.retailinstitute.org.nz

Describe three ways you could show that you are

listening carefully to others...

3 POINTS

Q.

Follow Retail Institute on Facebook

Tweet Retail Institute @NZretailquals

Want to hear more from us? To sign up to our quarterly e-newsletter, email info@retailinstitute.org.nz

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Once students have finished school and want to continue learning, what can they do?

whaT’s nexT?

natiOnal certificate in retail

(level 2)

mOdern apprenticeships

The Modern Apprenticeship is a work-based training initiative for young people between the ages of 16 and 21 who have left school. Retail Institute offers two Modern Apprenticeship programmes:

• RetailModernApprenticeship

• DistributionModernApprenticeship

Modern Apprentices are motivated New Zealanders who want to develop successful careers in their chosen industries. The programmes develop skills and knowledge from entry level to supervisory level.

Modern Apprentices are supported in their training by a Coordinator who mentors and supports them through to the completion of their qualification.

TheNationalCertificateinRetail(Level2)issuitable for most retailers. Employees will gain confidence, use their initiative and be more productive in the workplace.

TheNationalCertificateinRetail(Level2)covers:

• understandingcustomers’motivationsforshopping and buying

• interactingwithcustomers

• usingproductknowledgetoprovidesolutionsfor customers

• dealingwithcustomercomplaintsandchallenging customers

• identifyingandapplyingthelegislationrelatingto the sale of goods and services

• identifyingthewaystheftorfraudmight be committed

• understandingthestockmanagementprocesses and procedures in store

• creatingandmaintainingdisplaysinstore.

* Assessment Standards gained from the Customer Service Award can be cross-credited towards this qualification.

9

sep

‘12

0800 486 738Level2,CMCBuilding89 Courtenay Place, PO Box 24-341Wellington 6011

TEL 04 381 1880FAX 04 381 1899info@retailinstitute.org.nzwww.retailinstitute.org.nz

Alfriston College

Al-Madinah School

Aorere College

Aotea College

Aranui High School

Avondale College

Awatapu College

Botany Downs Secondary College

Cambridge High School

Campion College

Carmel College

Coromandel Area School

DeLaSalleCollege

Diocesan School for Girls

Dunstan High School

East Otago High School

Edgewater College

Feilding High School

Great Hospitality

Green Bay High School

Havelock North High School

He Mataariki School for Teen Parents

Henderson High School

Hillcrest High School

Howick College

James Cook High School

Kaiapoi High School

Kaikorai Valley College

Kamo High School

Kelston Boys High School

Kelston Girls’ College

KingsWay School

LoganParkHighSchool

LongBayCollege

LynfieldCollege

Makoura College

Mangere College

Manurewa High School

Marcellin College

Marist College

Marlborough Boy’s College

Middleton Grange School

Mountainview High School

Mt Aspiring College

Murchison Area School

Naenae College

Nelson College for Girls

One Tree Hill College

Onehunga High School

Onslow College

Otahuhu College

Oxford Area School

Papakura High School

Papanui High School

Papatoetoe High School

Queen’s High School

Roncalli College

Rosehill College

Shirley Boys’ High School

Sir Edmund Hillary Collegiate Senior School

South Westland Area School

Southern Cross Senior School

Spotswood College

St Catherine’s College

St Dominic’s College

St John’s College - Hamilton

St Mary’s Diocesan School - Stratford

St Paul’s College

Taihape Area School

Tangaroa College

Taupo Nui A Tia College

Tawa College

Te Aho Te Kura Pounamu - The Correspondence School

Te Puke High School

Timaru Girls’ High School

UnlimitedPaengaTawhiti

Villa Maria College

Wainuiomata High School

Waitakere College

Waitaki Girls’ High School

Waitara High School

Wanganui Girls’ College

Wanganui High School

Wellington East Girls’ College

Western Springs College

Westland High School

Whangarei Boys’ High School

Congratulations to the following sChools whiCh had students Complete retail institute programmes during 2011