savahcs - what do veterans know about vacaa a year later_sriverasoto
TRANSCRIPT
SAVAHCS WHAT DO VETERANS AND EMPLOYEES KNOW ABOUT VACAA A YEAR LATER
Stephanie K Rivera Soto MPH HSHPSVA Fellow
Stanley Holmes MPA Primary Care AO
2
Background
bull Choice Program was enacted August 7 2014
bull It covers all VA facilities offering Health Care
bull The central objective is to reduce waiting time among Veterans
bull By November of the same years two rules were modified ndash November 5 2014 40 Miles Rules
ndash November 17 2014 30 Day Rules
bull The program also promotes a better Health Care service for Native American and Native Hawaiians
3
Procedure
4
Veterans Choice Flyer
Veterans who were not aware to the program were given the
informative flyer
Around 10 participants benefited from the information provided on
the flyer
The informative flyer can be used during future events to improve
awareness
What is Veterans Choice
Eligibility Rules
Web Link
Choice Card Clarification
VA Contact Information
Choice Champion Information
5
SAVAHCS EMPLOYEES amp VETERANS
RESULTS PART I
6
Data Employees Employees Descriptive Data
Total of Participants 17 (100)
Gender Frequency ()
Female 9 (529)
Male 8 (471)
Race Frequency ()
Black or African American 4 (235)
Hispanic 2 (118)
White 9 (529)
Unknown 2 (118)
Age Categories Frequency ()
20-29 2 (118)
30-39 1 (059)
40-49 6 (353)
50-59 4 (235)
60 or more 4 (235)
7
Responses Employees
8
Responses Employees
Pre
ferr
ed R
esp
on
se
9
Data Veterans Veterans Descriptive Data
Total of Participants 12 (100)
Gender Frequency ()
Female 0 (00)
Male 12 (100)
Race Frequency ()
Black or African American 2 (167)
Hispanic 10 (833)
Age Categories Frequency ()
30-39 2 (167)
40-49 2 (167)
50-59 5 (416)
60 or more 3 (250)
10
Responses Veterans
Pre
ferr
ed R
esp
on
se
11
Responses Veterans
Pre
ferr
ed R
esp
on
se
12
SAVAHCS EMPLOYEES amp VETERANS
RESULTS PART II
13
14
15
Discussion
The quantitative results suggest that employees donrsquot feel confident with the implementation and results of the program Only three employees out of seventeen averaged 40 points or more in the assessment The maximum possible points for the assessment was 50 points In the other hand Veterans exhibit a better response to the set of questions averaging 40 points or more in each of them The average response per participant of Veterans was mixed with two of them averaging less than 30 points and two of them averaging more than 40 points
The qualitative results are aligned with the findings of the first part Employees feel that the Veterans Choice Program was implemented in a rush due to a momentary crisis without an appropriate launching time frame Among the findings employees claim a lack of trainings that the VA system needed in order to achieve the programs expectations and fulfill the Veteran needs On the other side Veterans were more optimistic and also simplistic on the program goals and results
Further studies will be needed to determine the progress of the program beyond the scope of this assessment
16
RECOMMENDATIONS
17
Recommendations
Our Recommendations bull More information available to Veterans
not only online but in hard copy too (Not all of them have computer access)
bull Educate Veterans regarding Veterans Choice Program
bull Provide Information in Spanish Tucson has a high percentage of Hispanic population
bull More training to VA personnel There hasnrsquot been enough training for the VA Staff causing confusion in occasions
Employees Recommendations bull Sooner appointments for Veterans (The
program is not providing this)
bull More direct communication between Veterans and outside sources
bull Use money to directly contact more services for Veterans A yearly contract for specialty practice and make them qualify for care
bull Remove Eligibility Date Requirement
18
Acknowledgements
bull Stanley Holmes
ndash Mentor me through the entire process
bull Anthony Stazzone Kathy Quijas amp Wendy Golden
ndash Support me during all my stay and helped me successfully achieve my goal
bull Eric Figueroa
ndash Support me and help me to correct and practice the presentation
19
References
bull Choice Program (2014) US Department of Veterans Affairs Veterans Health Administration 1-4
bull Easton V amp McColl j (nd) Simple Random Sampling Retrieved August 5 2015 from Statistics Glossary v11 httpwwwstatyaleeduCourses1997-98101samplehtm
bull Explorablecom (Sep 16 2009) Convenience Sampling Retrieved Aug 05 2015 from Explorablecom httpsexplorablecomconvenience-sampling
bull Veterans Access Choice and Accountability Act of 2014 Title I Choice Program and Health Care Collaboration (2014) Retrieved August 5 2015 from VA Fact Sheet Office of Public Affairs Media Relations httpwwwvagovopachoiceactdocumentsChoice- Program-Fact-Sheet-Finalpdf
bull Violante J (2015 May 12) National Service amp Legislative Headquarters Retrieved August 5 2015 from DAV httpwwwveteranssenategovimomediadocDAV20Violante 20Testimony2051215pdf
2
Background
bull Choice Program was enacted August 7 2014
bull It covers all VA facilities offering Health Care
bull The central objective is to reduce waiting time among Veterans
bull By November of the same years two rules were modified ndash November 5 2014 40 Miles Rules
ndash November 17 2014 30 Day Rules
bull The program also promotes a better Health Care service for Native American and Native Hawaiians
3
Procedure
4
Veterans Choice Flyer
Veterans who were not aware to the program were given the
informative flyer
Around 10 participants benefited from the information provided on
the flyer
The informative flyer can be used during future events to improve
awareness
What is Veterans Choice
Eligibility Rules
Web Link
Choice Card Clarification
VA Contact Information
Choice Champion Information
5
SAVAHCS EMPLOYEES amp VETERANS
RESULTS PART I
6
Data Employees Employees Descriptive Data
Total of Participants 17 (100)
Gender Frequency ()
Female 9 (529)
Male 8 (471)
Race Frequency ()
Black or African American 4 (235)
Hispanic 2 (118)
White 9 (529)
Unknown 2 (118)
Age Categories Frequency ()
20-29 2 (118)
30-39 1 (059)
40-49 6 (353)
50-59 4 (235)
60 or more 4 (235)
7
Responses Employees
8
Responses Employees
Pre
ferr
ed R
esp
on
se
9
Data Veterans Veterans Descriptive Data
Total of Participants 12 (100)
Gender Frequency ()
Female 0 (00)
Male 12 (100)
Race Frequency ()
Black or African American 2 (167)
Hispanic 10 (833)
Age Categories Frequency ()
30-39 2 (167)
40-49 2 (167)
50-59 5 (416)
60 or more 3 (250)
10
Responses Veterans
Pre
ferr
ed R
esp
on
se
11
Responses Veterans
Pre
ferr
ed R
esp
on
se
12
SAVAHCS EMPLOYEES amp VETERANS
RESULTS PART II
13
14
15
Discussion
The quantitative results suggest that employees donrsquot feel confident with the implementation and results of the program Only three employees out of seventeen averaged 40 points or more in the assessment The maximum possible points for the assessment was 50 points In the other hand Veterans exhibit a better response to the set of questions averaging 40 points or more in each of them The average response per participant of Veterans was mixed with two of them averaging less than 30 points and two of them averaging more than 40 points
The qualitative results are aligned with the findings of the first part Employees feel that the Veterans Choice Program was implemented in a rush due to a momentary crisis without an appropriate launching time frame Among the findings employees claim a lack of trainings that the VA system needed in order to achieve the programs expectations and fulfill the Veteran needs On the other side Veterans were more optimistic and also simplistic on the program goals and results
Further studies will be needed to determine the progress of the program beyond the scope of this assessment
16
RECOMMENDATIONS
17
Recommendations
Our Recommendations bull More information available to Veterans
not only online but in hard copy too (Not all of them have computer access)
bull Educate Veterans regarding Veterans Choice Program
bull Provide Information in Spanish Tucson has a high percentage of Hispanic population
bull More training to VA personnel There hasnrsquot been enough training for the VA Staff causing confusion in occasions
Employees Recommendations bull Sooner appointments for Veterans (The
program is not providing this)
bull More direct communication between Veterans and outside sources
bull Use money to directly contact more services for Veterans A yearly contract for specialty practice and make them qualify for care
bull Remove Eligibility Date Requirement
18
Acknowledgements
bull Stanley Holmes
ndash Mentor me through the entire process
bull Anthony Stazzone Kathy Quijas amp Wendy Golden
ndash Support me during all my stay and helped me successfully achieve my goal
bull Eric Figueroa
ndash Support me and help me to correct and practice the presentation
19
References
bull Choice Program (2014) US Department of Veterans Affairs Veterans Health Administration 1-4
bull Easton V amp McColl j (nd) Simple Random Sampling Retrieved August 5 2015 from Statistics Glossary v11 httpwwwstatyaleeduCourses1997-98101samplehtm
bull Explorablecom (Sep 16 2009) Convenience Sampling Retrieved Aug 05 2015 from Explorablecom httpsexplorablecomconvenience-sampling
bull Veterans Access Choice and Accountability Act of 2014 Title I Choice Program and Health Care Collaboration (2014) Retrieved August 5 2015 from VA Fact Sheet Office of Public Affairs Media Relations httpwwwvagovopachoiceactdocumentsChoice- Program-Fact-Sheet-Finalpdf
bull Violante J (2015 May 12) National Service amp Legislative Headquarters Retrieved August 5 2015 from DAV httpwwwveteranssenategovimomediadocDAV20Violante 20Testimony2051215pdf
3
Procedure
4
Veterans Choice Flyer
Veterans who were not aware to the program were given the
informative flyer
Around 10 participants benefited from the information provided on
the flyer
The informative flyer can be used during future events to improve
awareness
What is Veterans Choice
Eligibility Rules
Web Link
Choice Card Clarification
VA Contact Information
Choice Champion Information
5
SAVAHCS EMPLOYEES amp VETERANS
RESULTS PART I
6
Data Employees Employees Descriptive Data
Total of Participants 17 (100)
Gender Frequency ()
Female 9 (529)
Male 8 (471)
Race Frequency ()
Black or African American 4 (235)
Hispanic 2 (118)
White 9 (529)
Unknown 2 (118)
Age Categories Frequency ()
20-29 2 (118)
30-39 1 (059)
40-49 6 (353)
50-59 4 (235)
60 or more 4 (235)
7
Responses Employees
8
Responses Employees
Pre
ferr
ed R
esp
on
se
9
Data Veterans Veterans Descriptive Data
Total of Participants 12 (100)
Gender Frequency ()
Female 0 (00)
Male 12 (100)
Race Frequency ()
Black or African American 2 (167)
Hispanic 10 (833)
Age Categories Frequency ()
30-39 2 (167)
40-49 2 (167)
50-59 5 (416)
60 or more 3 (250)
10
Responses Veterans
Pre
ferr
ed R
esp
on
se
11
Responses Veterans
Pre
ferr
ed R
esp
on
se
12
SAVAHCS EMPLOYEES amp VETERANS
RESULTS PART II
13
14
15
Discussion
The quantitative results suggest that employees donrsquot feel confident with the implementation and results of the program Only three employees out of seventeen averaged 40 points or more in the assessment The maximum possible points for the assessment was 50 points In the other hand Veterans exhibit a better response to the set of questions averaging 40 points or more in each of them The average response per participant of Veterans was mixed with two of them averaging less than 30 points and two of them averaging more than 40 points
The qualitative results are aligned with the findings of the first part Employees feel that the Veterans Choice Program was implemented in a rush due to a momentary crisis without an appropriate launching time frame Among the findings employees claim a lack of trainings that the VA system needed in order to achieve the programs expectations and fulfill the Veteran needs On the other side Veterans were more optimistic and also simplistic on the program goals and results
Further studies will be needed to determine the progress of the program beyond the scope of this assessment
16
RECOMMENDATIONS
17
Recommendations
Our Recommendations bull More information available to Veterans
not only online but in hard copy too (Not all of them have computer access)
bull Educate Veterans regarding Veterans Choice Program
bull Provide Information in Spanish Tucson has a high percentage of Hispanic population
bull More training to VA personnel There hasnrsquot been enough training for the VA Staff causing confusion in occasions
Employees Recommendations bull Sooner appointments for Veterans (The
program is not providing this)
bull More direct communication between Veterans and outside sources
bull Use money to directly contact more services for Veterans A yearly contract for specialty practice and make them qualify for care
bull Remove Eligibility Date Requirement
18
Acknowledgements
bull Stanley Holmes
ndash Mentor me through the entire process
bull Anthony Stazzone Kathy Quijas amp Wendy Golden
ndash Support me during all my stay and helped me successfully achieve my goal
bull Eric Figueroa
ndash Support me and help me to correct and practice the presentation
19
References
bull Choice Program (2014) US Department of Veterans Affairs Veterans Health Administration 1-4
bull Easton V amp McColl j (nd) Simple Random Sampling Retrieved August 5 2015 from Statistics Glossary v11 httpwwwstatyaleeduCourses1997-98101samplehtm
bull Explorablecom (Sep 16 2009) Convenience Sampling Retrieved Aug 05 2015 from Explorablecom httpsexplorablecomconvenience-sampling
bull Veterans Access Choice and Accountability Act of 2014 Title I Choice Program and Health Care Collaboration (2014) Retrieved August 5 2015 from VA Fact Sheet Office of Public Affairs Media Relations httpwwwvagovopachoiceactdocumentsChoice- Program-Fact-Sheet-Finalpdf
bull Violante J (2015 May 12) National Service amp Legislative Headquarters Retrieved August 5 2015 from DAV httpwwwveteranssenategovimomediadocDAV20Violante 20Testimony2051215pdf
4
Veterans Choice Flyer
Veterans who were not aware to the program were given the
informative flyer
Around 10 participants benefited from the information provided on
the flyer
The informative flyer can be used during future events to improve
awareness
What is Veterans Choice
Eligibility Rules
Web Link
Choice Card Clarification
VA Contact Information
Choice Champion Information
5
SAVAHCS EMPLOYEES amp VETERANS
RESULTS PART I
6
Data Employees Employees Descriptive Data
Total of Participants 17 (100)
Gender Frequency ()
Female 9 (529)
Male 8 (471)
Race Frequency ()
Black or African American 4 (235)
Hispanic 2 (118)
White 9 (529)
Unknown 2 (118)
Age Categories Frequency ()
20-29 2 (118)
30-39 1 (059)
40-49 6 (353)
50-59 4 (235)
60 or more 4 (235)
7
Responses Employees
8
Responses Employees
Pre
ferr
ed R
esp
on
se
9
Data Veterans Veterans Descriptive Data
Total of Participants 12 (100)
Gender Frequency ()
Female 0 (00)
Male 12 (100)
Race Frequency ()
Black or African American 2 (167)
Hispanic 10 (833)
Age Categories Frequency ()
30-39 2 (167)
40-49 2 (167)
50-59 5 (416)
60 or more 3 (250)
10
Responses Veterans
Pre
ferr
ed R
esp
on
se
11
Responses Veterans
Pre
ferr
ed R
esp
on
se
12
SAVAHCS EMPLOYEES amp VETERANS
RESULTS PART II
13
14
15
Discussion
The quantitative results suggest that employees donrsquot feel confident with the implementation and results of the program Only three employees out of seventeen averaged 40 points or more in the assessment The maximum possible points for the assessment was 50 points In the other hand Veterans exhibit a better response to the set of questions averaging 40 points or more in each of them The average response per participant of Veterans was mixed with two of them averaging less than 30 points and two of them averaging more than 40 points
The qualitative results are aligned with the findings of the first part Employees feel that the Veterans Choice Program was implemented in a rush due to a momentary crisis without an appropriate launching time frame Among the findings employees claim a lack of trainings that the VA system needed in order to achieve the programs expectations and fulfill the Veteran needs On the other side Veterans were more optimistic and also simplistic on the program goals and results
Further studies will be needed to determine the progress of the program beyond the scope of this assessment
16
RECOMMENDATIONS
17
Recommendations
Our Recommendations bull More information available to Veterans
not only online but in hard copy too (Not all of them have computer access)
bull Educate Veterans regarding Veterans Choice Program
bull Provide Information in Spanish Tucson has a high percentage of Hispanic population
bull More training to VA personnel There hasnrsquot been enough training for the VA Staff causing confusion in occasions
Employees Recommendations bull Sooner appointments for Veterans (The
program is not providing this)
bull More direct communication between Veterans and outside sources
bull Use money to directly contact more services for Veterans A yearly contract for specialty practice and make them qualify for care
bull Remove Eligibility Date Requirement
18
Acknowledgements
bull Stanley Holmes
ndash Mentor me through the entire process
bull Anthony Stazzone Kathy Quijas amp Wendy Golden
ndash Support me during all my stay and helped me successfully achieve my goal
bull Eric Figueroa
ndash Support me and help me to correct and practice the presentation
19
References
bull Choice Program (2014) US Department of Veterans Affairs Veterans Health Administration 1-4
bull Easton V amp McColl j (nd) Simple Random Sampling Retrieved August 5 2015 from Statistics Glossary v11 httpwwwstatyaleeduCourses1997-98101samplehtm
bull Explorablecom (Sep 16 2009) Convenience Sampling Retrieved Aug 05 2015 from Explorablecom httpsexplorablecomconvenience-sampling
bull Veterans Access Choice and Accountability Act of 2014 Title I Choice Program and Health Care Collaboration (2014) Retrieved August 5 2015 from VA Fact Sheet Office of Public Affairs Media Relations httpwwwvagovopachoiceactdocumentsChoice- Program-Fact-Sheet-Finalpdf
bull Violante J (2015 May 12) National Service amp Legislative Headquarters Retrieved August 5 2015 from DAV httpwwwveteranssenategovimomediadocDAV20Violante 20Testimony2051215pdf
5
SAVAHCS EMPLOYEES amp VETERANS
RESULTS PART I
6
Data Employees Employees Descriptive Data
Total of Participants 17 (100)
Gender Frequency ()
Female 9 (529)
Male 8 (471)
Race Frequency ()
Black or African American 4 (235)
Hispanic 2 (118)
White 9 (529)
Unknown 2 (118)
Age Categories Frequency ()
20-29 2 (118)
30-39 1 (059)
40-49 6 (353)
50-59 4 (235)
60 or more 4 (235)
7
Responses Employees
8
Responses Employees
Pre
ferr
ed R
esp
on
se
9
Data Veterans Veterans Descriptive Data
Total of Participants 12 (100)
Gender Frequency ()
Female 0 (00)
Male 12 (100)
Race Frequency ()
Black or African American 2 (167)
Hispanic 10 (833)
Age Categories Frequency ()
30-39 2 (167)
40-49 2 (167)
50-59 5 (416)
60 or more 3 (250)
10
Responses Veterans
Pre
ferr
ed R
esp
on
se
11
Responses Veterans
Pre
ferr
ed R
esp
on
se
12
SAVAHCS EMPLOYEES amp VETERANS
RESULTS PART II
13
14
15
Discussion
The quantitative results suggest that employees donrsquot feel confident with the implementation and results of the program Only three employees out of seventeen averaged 40 points or more in the assessment The maximum possible points for the assessment was 50 points In the other hand Veterans exhibit a better response to the set of questions averaging 40 points or more in each of them The average response per participant of Veterans was mixed with two of them averaging less than 30 points and two of them averaging more than 40 points
The qualitative results are aligned with the findings of the first part Employees feel that the Veterans Choice Program was implemented in a rush due to a momentary crisis without an appropriate launching time frame Among the findings employees claim a lack of trainings that the VA system needed in order to achieve the programs expectations and fulfill the Veteran needs On the other side Veterans were more optimistic and also simplistic on the program goals and results
Further studies will be needed to determine the progress of the program beyond the scope of this assessment
16
RECOMMENDATIONS
17
Recommendations
Our Recommendations bull More information available to Veterans
not only online but in hard copy too (Not all of them have computer access)
bull Educate Veterans regarding Veterans Choice Program
bull Provide Information in Spanish Tucson has a high percentage of Hispanic population
bull More training to VA personnel There hasnrsquot been enough training for the VA Staff causing confusion in occasions
Employees Recommendations bull Sooner appointments for Veterans (The
program is not providing this)
bull More direct communication between Veterans and outside sources
bull Use money to directly contact more services for Veterans A yearly contract for specialty practice and make them qualify for care
bull Remove Eligibility Date Requirement
18
Acknowledgements
bull Stanley Holmes
ndash Mentor me through the entire process
bull Anthony Stazzone Kathy Quijas amp Wendy Golden
ndash Support me during all my stay and helped me successfully achieve my goal
bull Eric Figueroa
ndash Support me and help me to correct and practice the presentation
19
References
bull Choice Program (2014) US Department of Veterans Affairs Veterans Health Administration 1-4
bull Easton V amp McColl j (nd) Simple Random Sampling Retrieved August 5 2015 from Statistics Glossary v11 httpwwwstatyaleeduCourses1997-98101samplehtm
bull Explorablecom (Sep 16 2009) Convenience Sampling Retrieved Aug 05 2015 from Explorablecom httpsexplorablecomconvenience-sampling
bull Veterans Access Choice and Accountability Act of 2014 Title I Choice Program and Health Care Collaboration (2014) Retrieved August 5 2015 from VA Fact Sheet Office of Public Affairs Media Relations httpwwwvagovopachoiceactdocumentsChoice- Program-Fact-Sheet-Finalpdf
bull Violante J (2015 May 12) National Service amp Legislative Headquarters Retrieved August 5 2015 from DAV httpwwwveteranssenategovimomediadocDAV20Violante 20Testimony2051215pdf
6
Data Employees Employees Descriptive Data
Total of Participants 17 (100)
Gender Frequency ()
Female 9 (529)
Male 8 (471)
Race Frequency ()
Black or African American 4 (235)
Hispanic 2 (118)
White 9 (529)
Unknown 2 (118)
Age Categories Frequency ()
20-29 2 (118)
30-39 1 (059)
40-49 6 (353)
50-59 4 (235)
60 or more 4 (235)
7
Responses Employees
8
Responses Employees
Pre
ferr
ed R
esp
on
se
9
Data Veterans Veterans Descriptive Data
Total of Participants 12 (100)
Gender Frequency ()
Female 0 (00)
Male 12 (100)
Race Frequency ()
Black or African American 2 (167)
Hispanic 10 (833)
Age Categories Frequency ()
30-39 2 (167)
40-49 2 (167)
50-59 5 (416)
60 or more 3 (250)
10
Responses Veterans
Pre
ferr
ed R
esp
on
se
11
Responses Veterans
Pre
ferr
ed R
esp
on
se
12
SAVAHCS EMPLOYEES amp VETERANS
RESULTS PART II
13
14
15
Discussion
The quantitative results suggest that employees donrsquot feel confident with the implementation and results of the program Only three employees out of seventeen averaged 40 points or more in the assessment The maximum possible points for the assessment was 50 points In the other hand Veterans exhibit a better response to the set of questions averaging 40 points or more in each of them The average response per participant of Veterans was mixed with two of them averaging less than 30 points and two of them averaging more than 40 points
The qualitative results are aligned with the findings of the first part Employees feel that the Veterans Choice Program was implemented in a rush due to a momentary crisis without an appropriate launching time frame Among the findings employees claim a lack of trainings that the VA system needed in order to achieve the programs expectations and fulfill the Veteran needs On the other side Veterans were more optimistic and also simplistic on the program goals and results
Further studies will be needed to determine the progress of the program beyond the scope of this assessment
16
RECOMMENDATIONS
17
Recommendations
Our Recommendations bull More information available to Veterans
not only online but in hard copy too (Not all of them have computer access)
bull Educate Veterans regarding Veterans Choice Program
bull Provide Information in Spanish Tucson has a high percentage of Hispanic population
bull More training to VA personnel There hasnrsquot been enough training for the VA Staff causing confusion in occasions
Employees Recommendations bull Sooner appointments for Veterans (The
program is not providing this)
bull More direct communication between Veterans and outside sources
bull Use money to directly contact more services for Veterans A yearly contract for specialty practice and make them qualify for care
bull Remove Eligibility Date Requirement
18
Acknowledgements
bull Stanley Holmes
ndash Mentor me through the entire process
bull Anthony Stazzone Kathy Quijas amp Wendy Golden
ndash Support me during all my stay and helped me successfully achieve my goal
bull Eric Figueroa
ndash Support me and help me to correct and practice the presentation
19
References
bull Choice Program (2014) US Department of Veterans Affairs Veterans Health Administration 1-4
bull Easton V amp McColl j (nd) Simple Random Sampling Retrieved August 5 2015 from Statistics Glossary v11 httpwwwstatyaleeduCourses1997-98101samplehtm
bull Explorablecom (Sep 16 2009) Convenience Sampling Retrieved Aug 05 2015 from Explorablecom httpsexplorablecomconvenience-sampling
bull Veterans Access Choice and Accountability Act of 2014 Title I Choice Program and Health Care Collaboration (2014) Retrieved August 5 2015 from VA Fact Sheet Office of Public Affairs Media Relations httpwwwvagovopachoiceactdocumentsChoice- Program-Fact-Sheet-Finalpdf
bull Violante J (2015 May 12) National Service amp Legislative Headquarters Retrieved August 5 2015 from DAV httpwwwveteranssenategovimomediadocDAV20Violante 20Testimony2051215pdf
7
Responses Employees
8
Responses Employees
Pre
ferr
ed R
esp
on
se
9
Data Veterans Veterans Descriptive Data
Total of Participants 12 (100)
Gender Frequency ()
Female 0 (00)
Male 12 (100)
Race Frequency ()
Black or African American 2 (167)
Hispanic 10 (833)
Age Categories Frequency ()
30-39 2 (167)
40-49 2 (167)
50-59 5 (416)
60 or more 3 (250)
10
Responses Veterans
Pre
ferr
ed R
esp
on
se
11
Responses Veterans
Pre
ferr
ed R
esp
on
se
12
SAVAHCS EMPLOYEES amp VETERANS
RESULTS PART II
13
14
15
Discussion
The quantitative results suggest that employees donrsquot feel confident with the implementation and results of the program Only three employees out of seventeen averaged 40 points or more in the assessment The maximum possible points for the assessment was 50 points In the other hand Veterans exhibit a better response to the set of questions averaging 40 points or more in each of them The average response per participant of Veterans was mixed with two of them averaging less than 30 points and two of them averaging more than 40 points
The qualitative results are aligned with the findings of the first part Employees feel that the Veterans Choice Program was implemented in a rush due to a momentary crisis without an appropriate launching time frame Among the findings employees claim a lack of trainings that the VA system needed in order to achieve the programs expectations and fulfill the Veteran needs On the other side Veterans were more optimistic and also simplistic on the program goals and results
Further studies will be needed to determine the progress of the program beyond the scope of this assessment
16
RECOMMENDATIONS
17
Recommendations
Our Recommendations bull More information available to Veterans
not only online but in hard copy too (Not all of them have computer access)
bull Educate Veterans regarding Veterans Choice Program
bull Provide Information in Spanish Tucson has a high percentage of Hispanic population
bull More training to VA personnel There hasnrsquot been enough training for the VA Staff causing confusion in occasions
Employees Recommendations bull Sooner appointments for Veterans (The
program is not providing this)
bull More direct communication between Veterans and outside sources
bull Use money to directly contact more services for Veterans A yearly contract for specialty practice and make them qualify for care
bull Remove Eligibility Date Requirement
18
Acknowledgements
bull Stanley Holmes
ndash Mentor me through the entire process
bull Anthony Stazzone Kathy Quijas amp Wendy Golden
ndash Support me during all my stay and helped me successfully achieve my goal
bull Eric Figueroa
ndash Support me and help me to correct and practice the presentation
19
References
bull Choice Program (2014) US Department of Veterans Affairs Veterans Health Administration 1-4
bull Easton V amp McColl j (nd) Simple Random Sampling Retrieved August 5 2015 from Statistics Glossary v11 httpwwwstatyaleeduCourses1997-98101samplehtm
bull Explorablecom (Sep 16 2009) Convenience Sampling Retrieved Aug 05 2015 from Explorablecom httpsexplorablecomconvenience-sampling
bull Veterans Access Choice and Accountability Act of 2014 Title I Choice Program and Health Care Collaboration (2014) Retrieved August 5 2015 from VA Fact Sheet Office of Public Affairs Media Relations httpwwwvagovopachoiceactdocumentsChoice- Program-Fact-Sheet-Finalpdf
bull Violante J (2015 May 12) National Service amp Legislative Headquarters Retrieved August 5 2015 from DAV httpwwwveteranssenategovimomediadocDAV20Violante 20Testimony2051215pdf
8
Responses Employees
Pre
ferr
ed R
esp
on
se
9
Data Veterans Veterans Descriptive Data
Total of Participants 12 (100)
Gender Frequency ()
Female 0 (00)
Male 12 (100)
Race Frequency ()
Black or African American 2 (167)
Hispanic 10 (833)
Age Categories Frequency ()
30-39 2 (167)
40-49 2 (167)
50-59 5 (416)
60 or more 3 (250)
10
Responses Veterans
Pre
ferr
ed R
esp
on
se
11
Responses Veterans
Pre
ferr
ed R
esp
on
se
12
SAVAHCS EMPLOYEES amp VETERANS
RESULTS PART II
13
14
15
Discussion
The quantitative results suggest that employees donrsquot feel confident with the implementation and results of the program Only three employees out of seventeen averaged 40 points or more in the assessment The maximum possible points for the assessment was 50 points In the other hand Veterans exhibit a better response to the set of questions averaging 40 points or more in each of them The average response per participant of Veterans was mixed with two of them averaging less than 30 points and two of them averaging more than 40 points
The qualitative results are aligned with the findings of the first part Employees feel that the Veterans Choice Program was implemented in a rush due to a momentary crisis without an appropriate launching time frame Among the findings employees claim a lack of trainings that the VA system needed in order to achieve the programs expectations and fulfill the Veteran needs On the other side Veterans were more optimistic and also simplistic on the program goals and results
Further studies will be needed to determine the progress of the program beyond the scope of this assessment
16
RECOMMENDATIONS
17
Recommendations
Our Recommendations bull More information available to Veterans
not only online but in hard copy too (Not all of them have computer access)
bull Educate Veterans regarding Veterans Choice Program
bull Provide Information in Spanish Tucson has a high percentage of Hispanic population
bull More training to VA personnel There hasnrsquot been enough training for the VA Staff causing confusion in occasions
Employees Recommendations bull Sooner appointments for Veterans (The
program is not providing this)
bull More direct communication between Veterans and outside sources
bull Use money to directly contact more services for Veterans A yearly contract for specialty practice and make them qualify for care
bull Remove Eligibility Date Requirement
18
Acknowledgements
bull Stanley Holmes
ndash Mentor me through the entire process
bull Anthony Stazzone Kathy Quijas amp Wendy Golden
ndash Support me during all my stay and helped me successfully achieve my goal
bull Eric Figueroa
ndash Support me and help me to correct and practice the presentation
19
References
bull Choice Program (2014) US Department of Veterans Affairs Veterans Health Administration 1-4
bull Easton V amp McColl j (nd) Simple Random Sampling Retrieved August 5 2015 from Statistics Glossary v11 httpwwwstatyaleeduCourses1997-98101samplehtm
bull Explorablecom (Sep 16 2009) Convenience Sampling Retrieved Aug 05 2015 from Explorablecom httpsexplorablecomconvenience-sampling
bull Veterans Access Choice and Accountability Act of 2014 Title I Choice Program and Health Care Collaboration (2014) Retrieved August 5 2015 from VA Fact Sheet Office of Public Affairs Media Relations httpwwwvagovopachoiceactdocumentsChoice- Program-Fact-Sheet-Finalpdf
bull Violante J (2015 May 12) National Service amp Legislative Headquarters Retrieved August 5 2015 from DAV httpwwwveteranssenategovimomediadocDAV20Violante 20Testimony2051215pdf
9
Data Veterans Veterans Descriptive Data
Total of Participants 12 (100)
Gender Frequency ()
Female 0 (00)
Male 12 (100)
Race Frequency ()
Black or African American 2 (167)
Hispanic 10 (833)
Age Categories Frequency ()
30-39 2 (167)
40-49 2 (167)
50-59 5 (416)
60 or more 3 (250)
10
Responses Veterans
Pre
ferr
ed R
esp
on
se
11
Responses Veterans
Pre
ferr
ed R
esp
on
se
12
SAVAHCS EMPLOYEES amp VETERANS
RESULTS PART II
13
14
15
Discussion
The quantitative results suggest that employees donrsquot feel confident with the implementation and results of the program Only three employees out of seventeen averaged 40 points or more in the assessment The maximum possible points for the assessment was 50 points In the other hand Veterans exhibit a better response to the set of questions averaging 40 points or more in each of them The average response per participant of Veterans was mixed with two of them averaging less than 30 points and two of them averaging more than 40 points
The qualitative results are aligned with the findings of the first part Employees feel that the Veterans Choice Program was implemented in a rush due to a momentary crisis without an appropriate launching time frame Among the findings employees claim a lack of trainings that the VA system needed in order to achieve the programs expectations and fulfill the Veteran needs On the other side Veterans were more optimistic and also simplistic on the program goals and results
Further studies will be needed to determine the progress of the program beyond the scope of this assessment
16
RECOMMENDATIONS
17
Recommendations
Our Recommendations bull More information available to Veterans
not only online but in hard copy too (Not all of them have computer access)
bull Educate Veterans regarding Veterans Choice Program
bull Provide Information in Spanish Tucson has a high percentage of Hispanic population
bull More training to VA personnel There hasnrsquot been enough training for the VA Staff causing confusion in occasions
Employees Recommendations bull Sooner appointments for Veterans (The
program is not providing this)
bull More direct communication between Veterans and outside sources
bull Use money to directly contact more services for Veterans A yearly contract for specialty practice and make them qualify for care
bull Remove Eligibility Date Requirement
18
Acknowledgements
bull Stanley Holmes
ndash Mentor me through the entire process
bull Anthony Stazzone Kathy Quijas amp Wendy Golden
ndash Support me during all my stay and helped me successfully achieve my goal
bull Eric Figueroa
ndash Support me and help me to correct and practice the presentation
19
References
bull Choice Program (2014) US Department of Veterans Affairs Veterans Health Administration 1-4
bull Easton V amp McColl j (nd) Simple Random Sampling Retrieved August 5 2015 from Statistics Glossary v11 httpwwwstatyaleeduCourses1997-98101samplehtm
bull Explorablecom (Sep 16 2009) Convenience Sampling Retrieved Aug 05 2015 from Explorablecom httpsexplorablecomconvenience-sampling
bull Veterans Access Choice and Accountability Act of 2014 Title I Choice Program and Health Care Collaboration (2014) Retrieved August 5 2015 from VA Fact Sheet Office of Public Affairs Media Relations httpwwwvagovopachoiceactdocumentsChoice- Program-Fact-Sheet-Finalpdf
bull Violante J (2015 May 12) National Service amp Legislative Headquarters Retrieved August 5 2015 from DAV httpwwwveteranssenategovimomediadocDAV20Violante 20Testimony2051215pdf
10
Responses Veterans
Pre
ferr
ed R
esp
on
se
11
Responses Veterans
Pre
ferr
ed R
esp
on
se
12
SAVAHCS EMPLOYEES amp VETERANS
RESULTS PART II
13
14
15
Discussion
The quantitative results suggest that employees donrsquot feel confident with the implementation and results of the program Only three employees out of seventeen averaged 40 points or more in the assessment The maximum possible points for the assessment was 50 points In the other hand Veterans exhibit a better response to the set of questions averaging 40 points or more in each of them The average response per participant of Veterans was mixed with two of them averaging less than 30 points and two of them averaging more than 40 points
The qualitative results are aligned with the findings of the first part Employees feel that the Veterans Choice Program was implemented in a rush due to a momentary crisis without an appropriate launching time frame Among the findings employees claim a lack of trainings that the VA system needed in order to achieve the programs expectations and fulfill the Veteran needs On the other side Veterans were more optimistic and also simplistic on the program goals and results
Further studies will be needed to determine the progress of the program beyond the scope of this assessment
16
RECOMMENDATIONS
17
Recommendations
Our Recommendations bull More information available to Veterans
not only online but in hard copy too (Not all of them have computer access)
bull Educate Veterans regarding Veterans Choice Program
bull Provide Information in Spanish Tucson has a high percentage of Hispanic population
bull More training to VA personnel There hasnrsquot been enough training for the VA Staff causing confusion in occasions
Employees Recommendations bull Sooner appointments for Veterans (The
program is not providing this)
bull More direct communication between Veterans and outside sources
bull Use money to directly contact more services for Veterans A yearly contract for specialty practice and make them qualify for care
bull Remove Eligibility Date Requirement
18
Acknowledgements
bull Stanley Holmes
ndash Mentor me through the entire process
bull Anthony Stazzone Kathy Quijas amp Wendy Golden
ndash Support me during all my stay and helped me successfully achieve my goal
bull Eric Figueroa
ndash Support me and help me to correct and practice the presentation
19
References
bull Choice Program (2014) US Department of Veterans Affairs Veterans Health Administration 1-4
bull Easton V amp McColl j (nd) Simple Random Sampling Retrieved August 5 2015 from Statistics Glossary v11 httpwwwstatyaleeduCourses1997-98101samplehtm
bull Explorablecom (Sep 16 2009) Convenience Sampling Retrieved Aug 05 2015 from Explorablecom httpsexplorablecomconvenience-sampling
bull Veterans Access Choice and Accountability Act of 2014 Title I Choice Program and Health Care Collaboration (2014) Retrieved August 5 2015 from VA Fact Sheet Office of Public Affairs Media Relations httpwwwvagovopachoiceactdocumentsChoice- Program-Fact-Sheet-Finalpdf
bull Violante J (2015 May 12) National Service amp Legislative Headquarters Retrieved August 5 2015 from DAV httpwwwveteranssenategovimomediadocDAV20Violante 20Testimony2051215pdf
11
Responses Veterans
Pre
ferr
ed R
esp
on
se
12
SAVAHCS EMPLOYEES amp VETERANS
RESULTS PART II
13
14
15
Discussion
The quantitative results suggest that employees donrsquot feel confident with the implementation and results of the program Only three employees out of seventeen averaged 40 points or more in the assessment The maximum possible points for the assessment was 50 points In the other hand Veterans exhibit a better response to the set of questions averaging 40 points or more in each of them The average response per participant of Veterans was mixed with two of them averaging less than 30 points and two of them averaging more than 40 points
The qualitative results are aligned with the findings of the first part Employees feel that the Veterans Choice Program was implemented in a rush due to a momentary crisis without an appropriate launching time frame Among the findings employees claim a lack of trainings that the VA system needed in order to achieve the programs expectations and fulfill the Veteran needs On the other side Veterans were more optimistic and also simplistic on the program goals and results
Further studies will be needed to determine the progress of the program beyond the scope of this assessment
16
RECOMMENDATIONS
17
Recommendations
Our Recommendations bull More information available to Veterans
not only online but in hard copy too (Not all of them have computer access)
bull Educate Veterans regarding Veterans Choice Program
bull Provide Information in Spanish Tucson has a high percentage of Hispanic population
bull More training to VA personnel There hasnrsquot been enough training for the VA Staff causing confusion in occasions
Employees Recommendations bull Sooner appointments for Veterans (The
program is not providing this)
bull More direct communication between Veterans and outside sources
bull Use money to directly contact more services for Veterans A yearly contract for specialty practice and make them qualify for care
bull Remove Eligibility Date Requirement
18
Acknowledgements
bull Stanley Holmes
ndash Mentor me through the entire process
bull Anthony Stazzone Kathy Quijas amp Wendy Golden
ndash Support me during all my stay and helped me successfully achieve my goal
bull Eric Figueroa
ndash Support me and help me to correct and practice the presentation
19
References
bull Choice Program (2014) US Department of Veterans Affairs Veterans Health Administration 1-4
bull Easton V amp McColl j (nd) Simple Random Sampling Retrieved August 5 2015 from Statistics Glossary v11 httpwwwstatyaleeduCourses1997-98101samplehtm
bull Explorablecom (Sep 16 2009) Convenience Sampling Retrieved Aug 05 2015 from Explorablecom httpsexplorablecomconvenience-sampling
bull Veterans Access Choice and Accountability Act of 2014 Title I Choice Program and Health Care Collaboration (2014) Retrieved August 5 2015 from VA Fact Sheet Office of Public Affairs Media Relations httpwwwvagovopachoiceactdocumentsChoice- Program-Fact-Sheet-Finalpdf
bull Violante J (2015 May 12) National Service amp Legislative Headquarters Retrieved August 5 2015 from DAV httpwwwveteranssenategovimomediadocDAV20Violante 20Testimony2051215pdf
12
SAVAHCS EMPLOYEES amp VETERANS
RESULTS PART II
13
14
15
Discussion
The quantitative results suggest that employees donrsquot feel confident with the implementation and results of the program Only three employees out of seventeen averaged 40 points or more in the assessment The maximum possible points for the assessment was 50 points In the other hand Veterans exhibit a better response to the set of questions averaging 40 points or more in each of them The average response per participant of Veterans was mixed with two of them averaging less than 30 points and two of them averaging more than 40 points
The qualitative results are aligned with the findings of the first part Employees feel that the Veterans Choice Program was implemented in a rush due to a momentary crisis without an appropriate launching time frame Among the findings employees claim a lack of trainings that the VA system needed in order to achieve the programs expectations and fulfill the Veteran needs On the other side Veterans were more optimistic and also simplistic on the program goals and results
Further studies will be needed to determine the progress of the program beyond the scope of this assessment
16
RECOMMENDATIONS
17
Recommendations
Our Recommendations bull More information available to Veterans
not only online but in hard copy too (Not all of them have computer access)
bull Educate Veterans regarding Veterans Choice Program
bull Provide Information in Spanish Tucson has a high percentage of Hispanic population
bull More training to VA personnel There hasnrsquot been enough training for the VA Staff causing confusion in occasions
Employees Recommendations bull Sooner appointments for Veterans (The
program is not providing this)
bull More direct communication between Veterans and outside sources
bull Use money to directly contact more services for Veterans A yearly contract for specialty practice and make them qualify for care
bull Remove Eligibility Date Requirement
18
Acknowledgements
bull Stanley Holmes
ndash Mentor me through the entire process
bull Anthony Stazzone Kathy Quijas amp Wendy Golden
ndash Support me during all my stay and helped me successfully achieve my goal
bull Eric Figueroa
ndash Support me and help me to correct and practice the presentation
19
References
bull Choice Program (2014) US Department of Veterans Affairs Veterans Health Administration 1-4
bull Easton V amp McColl j (nd) Simple Random Sampling Retrieved August 5 2015 from Statistics Glossary v11 httpwwwstatyaleeduCourses1997-98101samplehtm
bull Explorablecom (Sep 16 2009) Convenience Sampling Retrieved Aug 05 2015 from Explorablecom httpsexplorablecomconvenience-sampling
bull Veterans Access Choice and Accountability Act of 2014 Title I Choice Program and Health Care Collaboration (2014) Retrieved August 5 2015 from VA Fact Sheet Office of Public Affairs Media Relations httpwwwvagovopachoiceactdocumentsChoice- Program-Fact-Sheet-Finalpdf
bull Violante J (2015 May 12) National Service amp Legislative Headquarters Retrieved August 5 2015 from DAV httpwwwveteranssenategovimomediadocDAV20Violante 20Testimony2051215pdf
13
14
15
Discussion
The quantitative results suggest that employees donrsquot feel confident with the implementation and results of the program Only three employees out of seventeen averaged 40 points or more in the assessment The maximum possible points for the assessment was 50 points In the other hand Veterans exhibit a better response to the set of questions averaging 40 points or more in each of them The average response per participant of Veterans was mixed with two of them averaging less than 30 points and two of them averaging more than 40 points
The qualitative results are aligned with the findings of the first part Employees feel that the Veterans Choice Program was implemented in a rush due to a momentary crisis without an appropriate launching time frame Among the findings employees claim a lack of trainings that the VA system needed in order to achieve the programs expectations and fulfill the Veteran needs On the other side Veterans were more optimistic and also simplistic on the program goals and results
Further studies will be needed to determine the progress of the program beyond the scope of this assessment
16
RECOMMENDATIONS
17
Recommendations
Our Recommendations bull More information available to Veterans
not only online but in hard copy too (Not all of them have computer access)
bull Educate Veterans regarding Veterans Choice Program
bull Provide Information in Spanish Tucson has a high percentage of Hispanic population
bull More training to VA personnel There hasnrsquot been enough training for the VA Staff causing confusion in occasions
Employees Recommendations bull Sooner appointments for Veterans (The
program is not providing this)
bull More direct communication between Veterans and outside sources
bull Use money to directly contact more services for Veterans A yearly contract for specialty practice and make them qualify for care
bull Remove Eligibility Date Requirement
18
Acknowledgements
bull Stanley Holmes
ndash Mentor me through the entire process
bull Anthony Stazzone Kathy Quijas amp Wendy Golden
ndash Support me during all my stay and helped me successfully achieve my goal
bull Eric Figueroa
ndash Support me and help me to correct and practice the presentation
19
References
bull Choice Program (2014) US Department of Veterans Affairs Veterans Health Administration 1-4
bull Easton V amp McColl j (nd) Simple Random Sampling Retrieved August 5 2015 from Statistics Glossary v11 httpwwwstatyaleeduCourses1997-98101samplehtm
bull Explorablecom (Sep 16 2009) Convenience Sampling Retrieved Aug 05 2015 from Explorablecom httpsexplorablecomconvenience-sampling
bull Veterans Access Choice and Accountability Act of 2014 Title I Choice Program and Health Care Collaboration (2014) Retrieved August 5 2015 from VA Fact Sheet Office of Public Affairs Media Relations httpwwwvagovopachoiceactdocumentsChoice- Program-Fact-Sheet-Finalpdf
bull Violante J (2015 May 12) National Service amp Legislative Headquarters Retrieved August 5 2015 from DAV httpwwwveteranssenategovimomediadocDAV20Violante 20Testimony2051215pdf
14
15
Discussion
The quantitative results suggest that employees donrsquot feel confident with the implementation and results of the program Only three employees out of seventeen averaged 40 points or more in the assessment The maximum possible points for the assessment was 50 points In the other hand Veterans exhibit a better response to the set of questions averaging 40 points or more in each of them The average response per participant of Veterans was mixed with two of them averaging less than 30 points and two of them averaging more than 40 points
The qualitative results are aligned with the findings of the first part Employees feel that the Veterans Choice Program was implemented in a rush due to a momentary crisis without an appropriate launching time frame Among the findings employees claim a lack of trainings that the VA system needed in order to achieve the programs expectations and fulfill the Veteran needs On the other side Veterans were more optimistic and also simplistic on the program goals and results
Further studies will be needed to determine the progress of the program beyond the scope of this assessment
16
RECOMMENDATIONS
17
Recommendations
Our Recommendations bull More information available to Veterans
not only online but in hard copy too (Not all of them have computer access)
bull Educate Veterans regarding Veterans Choice Program
bull Provide Information in Spanish Tucson has a high percentage of Hispanic population
bull More training to VA personnel There hasnrsquot been enough training for the VA Staff causing confusion in occasions
Employees Recommendations bull Sooner appointments for Veterans (The
program is not providing this)
bull More direct communication between Veterans and outside sources
bull Use money to directly contact more services for Veterans A yearly contract for specialty practice and make them qualify for care
bull Remove Eligibility Date Requirement
18
Acknowledgements
bull Stanley Holmes
ndash Mentor me through the entire process
bull Anthony Stazzone Kathy Quijas amp Wendy Golden
ndash Support me during all my stay and helped me successfully achieve my goal
bull Eric Figueroa
ndash Support me and help me to correct and practice the presentation
19
References
bull Choice Program (2014) US Department of Veterans Affairs Veterans Health Administration 1-4
bull Easton V amp McColl j (nd) Simple Random Sampling Retrieved August 5 2015 from Statistics Glossary v11 httpwwwstatyaleeduCourses1997-98101samplehtm
bull Explorablecom (Sep 16 2009) Convenience Sampling Retrieved Aug 05 2015 from Explorablecom httpsexplorablecomconvenience-sampling
bull Veterans Access Choice and Accountability Act of 2014 Title I Choice Program and Health Care Collaboration (2014) Retrieved August 5 2015 from VA Fact Sheet Office of Public Affairs Media Relations httpwwwvagovopachoiceactdocumentsChoice- Program-Fact-Sheet-Finalpdf
bull Violante J (2015 May 12) National Service amp Legislative Headquarters Retrieved August 5 2015 from DAV httpwwwveteranssenategovimomediadocDAV20Violante 20Testimony2051215pdf
15
Discussion
The quantitative results suggest that employees donrsquot feel confident with the implementation and results of the program Only three employees out of seventeen averaged 40 points or more in the assessment The maximum possible points for the assessment was 50 points In the other hand Veterans exhibit a better response to the set of questions averaging 40 points or more in each of them The average response per participant of Veterans was mixed with two of them averaging less than 30 points and two of them averaging more than 40 points
The qualitative results are aligned with the findings of the first part Employees feel that the Veterans Choice Program was implemented in a rush due to a momentary crisis without an appropriate launching time frame Among the findings employees claim a lack of trainings that the VA system needed in order to achieve the programs expectations and fulfill the Veteran needs On the other side Veterans were more optimistic and also simplistic on the program goals and results
Further studies will be needed to determine the progress of the program beyond the scope of this assessment
16
RECOMMENDATIONS
17
Recommendations
Our Recommendations bull More information available to Veterans
not only online but in hard copy too (Not all of them have computer access)
bull Educate Veterans regarding Veterans Choice Program
bull Provide Information in Spanish Tucson has a high percentage of Hispanic population
bull More training to VA personnel There hasnrsquot been enough training for the VA Staff causing confusion in occasions
Employees Recommendations bull Sooner appointments for Veterans (The
program is not providing this)
bull More direct communication between Veterans and outside sources
bull Use money to directly contact more services for Veterans A yearly contract for specialty practice and make them qualify for care
bull Remove Eligibility Date Requirement
18
Acknowledgements
bull Stanley Holmes
ndash Mentor me through the entire process
bull Anthony Stazzone Kathy Quijas amp Wendy Golden
ndash Support me during all my stay and helped me successfully achieve my goal
bull Eric Figueroa
ndash Support me and help me to correct and practice the presentation
19
References
bull Choice Program (2014) US Department of Veterans Affairs Veterans Health Administration 1-4
bull Easton V amp McColl j (nd) Simple Random Sampling Retrieved August 5 2015 from Statistics Glossary v11 httpwwwstatyaleeduCourses1997-98101samplehtm
bull Explorablecom (Sep 16 2009) Convenience Sampling Retrieved Aug 05 2015 from Explorablecom httpsexplorablecomconvenience-sampling
bull Veterans Access Choice and Accountability Act of 2014 Title I Choice Program and Health Care Collaboration (2014) Retrieved August 5 2015 from VA Fact Sheet Office of Public Affairs Media Relations httpwwwvagovopachoiceactdocumentsChoice- Program-Fact-Sheet-Finalpdf
bull Violante J (2015 May 12) National Service amp Legislative Headquarters Retrieved August 5 2015 from DAV httpwwwveteranssenategovimomediadocDAV20Violante 20Testimony2051215pdf
16
RECOMMENDATIONS
17
Recommendations
Our Recommendations bull More information available to Veterans
not only online but in hard copy too (Not all of them have computer access)
bull Educate Veterans regarding Veterans Choice Program
bull Provide Information in Spanish Tucson has a high percentage of Hispanic population
bull More training to VA personnel There hasnrsquot been enough training for the VA Staff causing confusion in occasions
Employees Recommendations bull Sooner appointments for Veterans (The
program is not providing this)
bull More direct communication between Veterans and outside sources
bull Use money to directly contact more services for Veterans A yearly contract for specialty practice and make them qualify for care
bull Remove Eligibility Date Requirement
18
Acknowledgements
bull Stanley Holmes
ndash Mentor me through the entire process
bull Anthony Stazzone Kathy Quijas amp Wendy Golden
ndash Support me during all my stay and helped me successfully achieve my goal
bull Eric Figueroa
ndash Support me and help me to correct and practice the presentation
19
References
bull Choice Program (2014) US Department of Veterans Affairs Veterans Health Administration 1-4
bull Easton V amp McColl j (nd) Simple Random Sampling Retrieved August 5 2015 from Statistics Glossary v11 httpwwwstatyaleeduCourses1997-98101samplehtm
bull Explorablecom (Sep 16 2009) Convenience Sampling Retrieved Aug 05 2015 from Explorablecom httpsexplorablecomconvenience-sampling
bull Veterans Access Choice and Accountability Act of 2014 Title I Choice Program and Health Care Collaboration (2014) Retrieved August 5 2015 from VA Fact Sheet Office of Public Affairs Media Relations httpwwwvagovopachoiceactdocumentsChoice- Program-Fact-Sheet-Finalpdf
bull Violante J (2015 May 12) National Service amp Legislative Headquarters Retrieved August 5 2015 from DAV httpwwwveteranssenategovimomediadocDAV20Violante 20Testimony2051215pdf
17
Recommendations
Our Recommendations bull More information available to Veterans
not only online but in hard copy too (Not all of them have computer access)
bull Educate Veterans regarding Veterans Choice Program
bull Provide Information in Spanish Tucson has a high percentage of Hispanic population
bull More training to VA personnel There hasnrsquot been enough training for the VA Staff causing confusion in occasions
Employees Recommendations bull Sooner appointments for Veterans (The
program is not providing this)
bull More direct communication between Veterans and outside sources
bull Use money to directly contact more services for Veterans A yearly contract for specialty practice and make them qualify for care
bull Remove Eligibility Date Requirement
18
Acknowledgements
bull Stanley Holmes
ndash Mentor me through the entire process
bull Anthony Stazzone Kathy Quijas amp Wendy Golden
ndash Support me during all my stay and helped me successfully achieve my goal
bull Eric Figueroa
ndash Support me and help me to correct and practice the presentation
19
References
bull Choice Program (2014) US Department of Veterans Affairs Veterans Health Administration 1-4
bull Easton V amp McColl j (nd) Simple Random Sampling Retrieved August 5 2015 from Statistics Glossary v11 httpwwwstatyaleeduCourses1997-98101samplehtm
bull Explorablecom (Sep 16 2009) Convenience Sampling Retrieved Aug 05 2015 from Explorablecom httpsexplorablecomconvenience-sampling
bull Veterans Access Choice and Accountability Act of 2014 Title I Choice Program and Health Care Collaboration (2014) Retrieved August 5 2015 from VA Fact Sheet Office of Public Affairs Media Relations httpwwwvagovopachoiceactdocumentsChoice- Program-Fact-Sheet-Finalpdf
bull Violante J (2015 May 12) National Service amp Legislative Headquarters Retrieved August 5 2015 from DAV httpwwwveteranssenategovimomediadocDAV20Violante 20Testimony2051215pdf
18
Acknowledgements
bull Stanley Holmes
ndash Mentor me through the entire process
bull Anthony Stazzone Kathy Quijas amp Wendy Golden
ndash Support me during all my stay and helped me successfully achieve my goal
bull Eric Figueroa
ndash Support me and help me to correct and practice the presentation
19
References
bull Choice Program (2014) US Department of Veterans Affairs Veterans Health Administration 1-4
bull Easton V amp McColl j (nd) Simple Random Sampling Retrieved August 5 2015 from Statistics Glossary v11 httpwwwstatyaleeduCourses1997-98101samplehtm
bull Explorablecom (Sep 16 2009) Convenience Sampling Retrieved Aug 05 2015 from Explorablecom httpsexplorablecomconvenience-sampling
bull Veterans Access Choice and Accountability Act of 2014 Title I Choice Program and Health Care Collaboration (2014) Retrieved August 5 2015 from VA Fact Sheet Office of Public Affairs Media Relations httpwwwvagovopachoiceactdocumentsChoice- Program-Fact-Sheet-Finalpdf
bull Violante J (2015 May 12) National Service amp Legislative Headquarters Retrieved August 5 2015 from DAV httpwwwveteranssenategovimomediadocDAV20Violante 20Testimony2051215pdf
19
References
bull Choice Program (2014) US Department of Veterans Affairs Veterans Health Administration 1-4
bull Easton V amp McColl j (nd) Simple Random Sampling Retrieved August 5 2015 from Statistics Glossary v11 httpwwwstatyaleeduCourses1997-98101samplehtm
bull Explorablecom (Sep 16 2009) Convenience Sampling Retrieved Aug 05 2015 from Explorablecom httpsexplorablecomconvenience-sampling
bull Veterans Access Choice and Accountability Act of 2014 Title I Choice Program and Health Care Collaboration (2014) Retrieved August 5 2015 from VA Fact Sheet Office of Public Affairs Media Relations httpwwwvagovopachoiceactdocumentsChoice- Program-Fact-Sheet-Finalpdf
bull Violante J (2015 May 12) National Service amp Legislative Headquarters Retrieved August 5 2015 from DAV httpwwwveteranssenategovimomediadocDAV20Violante 20Testimony2051215pdf