satya nadella wpc 2016 keynote final edited
TRANSCRIPT
CATER
to customer
preferences by
understanding usage
trends
PERSONALIZE
industrial products and services
to provide a customer-centric
experience
ENGAGE
customers with
services on an on-
going basis
DELIVER
immersive
experiences
wherever your
customers are
ENGAGE YOUR
CUSTOMERSby winning and retaining
customers with personalized,
connected experiences
Revitalizing traditional lending by
crunching data better
AXA Soon
“With Microsoft, we were able to create an interactive, mobile-first experience. In a way,
it’s a sort of gamification of the bank product.”
Guillaume Fournier
Data Manager, Soon by AXA Banque
ObjectivesAXA Soon knew that for
today's consumers, providing
convenient, online access to
accounts and services wasn’t
enough. AXA wanted to
create a more personalized,
interactive experience than a
typical web portal could
provide
TacticsAXA Soon built a new
mobile service that
combines real-time data
collection and analytics all
in the Microsoft cloud.
Results• Improved user retention via
tracking and adapting to app
and campaign performance
• Created a personalized sign in
service to delight customers
• Visualized KPIs and other data
• Broadened user base with a
mobile experience
Improve customer experience through better performance
Challenge
Capitalize on the growing
electric vehicle (EV) market with improved EV
charging services.
Strategy
Reduce maintenance
costs and capture new revenue through
connecting all ABB
chargers to the
Microsoft Azure cloud.
Results
• Remotely monitor and maintain
thousands of EV chargers worldwide
• Plan growth based on customer
usage data, machine learning and
predictive analysis
“Platform performance and stability are critical differentiators for the successful
operation of a modern, data-dependent EV charging station.”
— Pekka Tiitinen, President, Discrete Automation and Motion Division, ABB
REFINE
design decisions by
leveraging in-operation
data from products
ENABLE
teams to collaborate and
communicate with modern
productivity tools
REVOLUTIONIZE
the way design teams work
with immersive 3D
experiences
EMPOWER YOUR
EMPLOYEESto respond faster to
customer needs
Arm field technicians with actionable guidance
Challenge
Increase uptime and
improve preventive maintenance capabilities
in more than 1.1 million
elevators worldwide.
Solution
Connect thousands of
sensors in its elevators to the cloud to monitor
real-time performance
with Microsoft Azure IoT
services.
Benefits
• Reduced costs for ThyssenKrupp
and its customers
• Increased reliability through predictive maintenance and rapid,
remote diagnostic capabilities
“We wanted to go beyond the industry standard of preventative maintenance, to
offer predictive and even preemptive maintenance, so we can guarantee a higher
uptime percentage on our elevators.”
— Andreas Schierenbeck, CEO, ThyssenKrupp
DIAGNOSE
and predict
operating
malfunctions to
preempt downtime
MONITOR
and serve equipment
across the value chain
with real-time
capabilities
PERFORM
lower-cost simulations
through cloud and
high-performance
computing
technologies
OPTIMIZE YOUR
OPERATIONSand rapidly deliver new
services
Revitalizing traditional lending by
crunching data better
QuarterSpot
“Now we can give community banks and credit unions access to a lending platform and
help them more accurately calculate credit rating and risk-and do it in milliseconds.”
Adam Cohen
Chief Executive Officer, QuarterSpot
ObjectivesQuarterSpot, a startup online
lender founded in 2013,
aimed to turn traditional
lending on its head by
making small business credit
more affordable and available
via technology, data science,
and market economics
TacticsQuarterSpot used
Microsoft technology to
build and test multiple
complex algorithms,
quickly developing and
operationalizing new
sophisticated risk models
without developer
involvement
Results• Lowered lending costs by 83%
and default rates by over 50%,
• Increased borrower approval
rates by over 15%
• Developed new business by
offering their modeling solution
as a platform-as-a-service to
banks and credit unions
CONNECT
engineering with
customer-use data to
accelerate innovation
DELIVER
new service management
models beyond the point-of-sale
INCREASE
product value and
transparency in a
connected ecosystem
TRANSFORM
YOUR PRODUCTSto unlock new revenue
opportunities
Sell turbines by the hour
Deliver equipment uptime
CREATE
new monetization
models by offering
products-as-a-
service
Filtering the signal from the noise
Rolls-Royce
“Our goal is not data for the sake of data, but to embrace the cloud and analytical
technologies to deliver more expert insights to the right stakeholders at the right time.“
Nick Farrant
Senior Vice President, Rolls-Royce
ObjectivesConnect Rolls-Royce jet
engine data to Microsoft's
intelligent cloud for insights
to improve aircraft
performance, safety
and maintenance.
TacticsUse Cortana Intelligence
to scale quickly and
efficiently, aggregate data
across customer fleets
and process data
in real time.
Results• More efficient flight and
maintenance plans
• Targeted and actionable fuel
efficiency insights
• Quickly-generated reports and
dashboards that tell compelling
stories and deliver high-quality
insights