SASA WEBGRAMState Title I Directors

July 27, 2011

Topic: 2011 Grantee Satisfaction Survey

Patricia A. McKeeActing Director

Student Achievement and School Accountability Programs

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The 2011 Survey has been e-mailed to States!

Please assist us by completing the online survey.

On July 7, the CFI Group e-mailed the survey to program contacts in each state.

The survey should take about 20-25 minutes to complete.

The Survey is part of ED’s Organizational Assessment

We review the results of the annual survey to:

Identify areas for improving the quality of service we provide;

Provide critical information for identifying areas we need to build the capacity of our staff to better serve the field; and Link customer satisfaction with expectations

and desired outcomes for our work with the field, including providing technical assistance, preparing guidance documents, conducting onsite monitoring, and the manner we communicate with you on an ongoing basis.

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Knowledge of legislation, regulations, policy . . .Responsiveness to questionsAccuracy of responsesSufficiency of legal guidanceConsistency of responses with ED staffCollaboration with other ED offices

3. ED/ Staff Coordination

________________________

4. ED-Funded Technical Assistance

Grantee Satisfaction ModelDriver Satisfaction Measure

Effectiveness of OESE in helping you to implement grant programsUsefulness of OESE’s technical assistance

6. OESE’s Technical Assistance (New in

2010)

5. Online Resources Ease of finding materialsEase of submitting materials

ClarityOrganizationSufficiency of detailRelevanceComprehensiveness

Effectiveness in using technology to deliver servicesED’s automated process to share information Effectiveness in improving state’s reportingExpected reduction in federal paperwork

2. Documents

1. Technology

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Background InformationSASA Programs included in the 2011 Survey: Title I, Part A, Improving Basic

Programs Operated by LEAs School Improvement Grants

(SIG) Title III English Language

Acquisition Grants Title I, Part D Neglected and

Delinquent State and Local Programs (NEW)

Education for Homeless Children and Youth Grants for State and Local Activities (NEW)

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What did States tell us in the 2010 Survey?

Upward trend of grantee satisfaction with ED:

2008 – 2 point improvement2009 – 3 point improvement2010 – 4 point improvement

Grantee satisfaction with ED = 72 pointsFederal government average = 69 points

OVERALL RESULTS – ED

70 10 20 30 40 50 60 70 80 90 100

FederalGovernment ACSI

Recipients

What did States tell us in the 2010 Survey?

The Customer Satisfaction Index for Title I was:

State Title I Directors

Grantee Satisfaction with ED

74

72

OVERALL RESULTS – Title I

74

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2010 Title I, Part A Detailed Results

ED/SASA funded Technical Assistance rated solidly at 82, and recipients noted that technical assistance from Title I was useful.

Recipients rated ED/Staff Coordination highly overall at 88.

Recipients felt ED staff was knowledgeable (91) and provided them with accurate responses to questions and information (91).

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2010 Title I, Part A Detailed Results

Recipients noted that information on Title I monitoring was available (80) and useful (81).

SASA was thought to use technology effectively to provide information (80) and to enhance communication (81).

Two problematic areas noted for Title I were the area of online resources (65) and the ease of finding materials online (51).

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How have we used the results? We continue to explore new

opportunities to provide up-to-date information to the field through the better use of technology, such as Webinars and video-conferencing.

We are working on redesigning SASA Webpage to facilitate ease of locating information and resources online.

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A Final Note

Please take time to complete the 2011 Grantee Satisfaction Survey.

Your honest and unbiased answers to the survey will help us know how we are doing in meeting our customer’s needs and areas where we need to improve to do a better job.

Thank you for taking time today to listen our