SARAH OWEN 3 Coracle Grove, Knypersley, Stoke on Trent,ST8 7XH

Phone: 01782 523514 | Mobile: 07920 080522 | E-Mail s4rah.owen@googlemail.com

PERSONAL STATEMENT

I have 10 years’ experience with the Royal Bank of Scotland Group and executed my role with complete

efficiency. I am a highly reliable, trusted and approachable professional, displaying an outstanding level

of commitment and pride in my work. I am articulate, confident and good at building rapport with

stakeholders at all levels of the organisation. My experience and excellent judgement allows me to

prioritise, challenge when necessary and contribute ideas. With a reputation for being exceptionally

organised I am known for delivering ahead of schedule. I am highly motivated and focused with a proven track record of delivering high quality support to differing levels of management.

PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS

THE ROYAL BANK OF SCOTLA ND GROUP – APRIL 2005 – JUNE 2015

Personal Assistant to the Director of Commercial Customer Management Support/Regional

Business Manager (Promotion) February 2014 - June 2015

Role : To provide administrative assistance to the Director of Commercial Bank Support, North

of England ● Support the Director of Commercial Management Support (North of England) spanning 220 staff,

a hands on role central to the achievement of core business objectives.

● Managing the Headcount for the North, support and challenge this to enable the business to remain

within “People” allowance and to understand and alleviate any pressure points with the movement

of staff or work where required.

● Identified and improved performance shortfalls and ensured consistent/fair treatment in the

management of all staff.

● Personally scheduled and planned events, arranged diaries and travel for staff alongside the

organisation of speakers, technology, agendas and minutes.

● Monitored and minimised regional expenditure in alignment with budgets via the promotion of

spending best practices and staff guidance, challenged where appropriate.

● Played an integral role in the training and coaching of staff.

● Promoted knowledge sharing, best practice implementation and transparent communication.

● Facilitate the timely completion of ad-hoc administrative controls.

● Interviewing and recruitment of new staff internally and externally and the issuing of contracts.

● Point of contact to over 220 members of staff, dealing with HR queries and issues

● Undertake Disciplinary meetings/note taker for these

Commercial Banking, Customer Management Teams July 2010 – February 2014 Role : Support Team Manager (Promotion)

● Management of Commercial Support Managers, Team of 8FTE supporting 8 Commercial Banking

Managers. High performing, results driven team in areas such as Service, Credit Stewardship,

Customer Solutions and Your Feedback/Staff Engagement. Spam Breaker role also undertaken

during this period with the Management, Coaching and Development of 4 Support Team Managers

(Peers) supporting the wider team with an FTE of 30 Support Team members supporting 35

Commercial Banking Managers with Performance Management and improvement of results.

Business & Commercial Banking, Customer Management Teams June 2009 – July 2010 Role: Support Team Manager

● Management of Commercial Support Portfolio Managers and Business Banking Relationship

Managers Assistants, Team of 12 FTE supporting a total of 16 Commercial/Business Banking

Relationship Managers. Dual branded supported both RBS and Natwest RM’s across split locations,

new concept with the Line Management of Commercial PM’s. Since joining in June 2009

improvements were seen in key areas such as Credit Stewardship, Service, Your Feedback and a

successful team with strong results.

Business Banking, Customer Management Teams May 2007 – June 2009 Role: Senior Team Leader (Promotion)

Management of Team Leader & Business Advisers, Team of 42 FTE supporting a total of 82

Managers and the Largest CMT in the country. Since joining in May 2009 there have been vast

improvements in key areas such as Service, Your Feedback, Risk, Workflow and Relationships with the Senior/Area Directors & Developments Managers supported.

Business Banking, Customer Management Teams February 2006 – May 2007

Role: Team Leader (Promotion)

Management of Business Advisers, Team of 13 FTE supporting a total of 32 Managers. This was

my first role in Line Management and during my 15 months in this role I built a very strong,

successful Team following an uneasy, challenging start with the implementation of CMT’s and was awarded with a place at the 2007 Achievers event & a Silver award.

Business Banking April 2005 – February 2006 Role: Business Adviser

Business Adviser and support for a Business Development Manager who was a top performer within

the Bank. New to Banking I soon built my knowledge, skills & confidence to perform in this new

role of which was completely new, I picked up systems & processes quickly, often working alone and after just 8 months with the Bank I was rewarded with a Level 3.

DUDSON LTD - September 1989 – April 2005

I had 15 years experience with this Company, starting from Office Junior working up to Export Sales Office,

dealing with customers worldwide and providing excellent service, working both within a team and alone where required with good peer relationships.

EDUCATION

Biddulph High School GCSE’s 1985-1988 Higher Grades: English Literature, English Language, Business Studies Standard Grades: Mathematics, German, History & Biology

SUMMARY OF QUALIFICATIONS & KEY SKILLS

Excellent organisational skills in a multi- tasking environment, a self-motivated individual with

ability to rapidly, effectively and efficiently learn new tasks with a flexible attitude to varying

working methods and consistent high level delivery of role responsibilities.

Future Leaders, Institute of Leadership and Management (ILM) Coaching Qualification, IDG,

Interview Accredited and Women in Business Accredited.

Adaptability to change, unperturbed by short notice changes allowing me to effectively guide

staff through structural transformation in the business.

Confidentiality - arrange, preparation of documentation for and attend Board meetings and have

full access to Manager’s email inbox.

Track record for consistently meeting goals and delivering a high level of job performance.

Solid knowledge of Management, Team Building.

Proven ability to build strong relationships with customer/client, key stakeholders, internally,

professionally and through networking. Team work - . Supportive, organised, co-ordinator, deliverer, open-minded, honest, encouraging,

efficient

Customer service - Welcoming, friendly, caring, approachable, constructive, accommodating, tactful, diplomatic, tolerant, focused

Interpersonal skills - Listener, adviser, professional, co-operative, constructive, fair

Leadership - Motivator, team-builder, energetic, capable, dedicated, passionate

Numeracy skills - Accurate, logical, methodical, consistent, quick thinker, thorough

INTERESTS AND ACTIVITIES

● Fitness, Jogging, Aerobics

● Family

● Reading

● Motor cross/HGV