saqc quality 2nd issue 2004

7/31/2019 SAQC Quality 2nd Issue 2004

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P.O. Box 17610, Jeddah 21494, Saudi Arabia

Tel : 644-7713 Fax : 644-1123 E-Mail : [email protected]

Governer of Makkah Al-Mukarramah HRH Prince Abdul Majed Bin Abdul Aziz in theopening ceremony of the symposium along with SAQC (WR) Director, Dr. Ayed T. Al-Amri

The first GCC Symposium on Quality application in the Govern-

mental Sector was conducted during 22-23 June, 2004 with a

resolution to further strengthen and increase awareness of quality

applications in the governmental sector.

The meeting was organized under the patronage of Makkah Gov-

erner HRH Prince Abdul Majed Bin Abdul Aziz. SAQC (WR) in

association with Saudi Geological Survey (SGS) organized the

two day symposium.

“1“1“1STSTST GCC SYMPOSIUM ON QUALITY APPLICATION INGCC SYMPOSIUM ON QUALITY APPLICATION INGCC SYMPOSIUM ON QUALITY APPLICATION IN

THE GOVERNMENTAL SECTORTHE GOVERNMENTAL SECTORTHE GOVERNMENTAL SECTOR --- 222222---23, JUNE 2004”23, JUNE 2004”23, JUNE 2004”

N E W S L E T T E R D A T E : 0 1 O C T O B E R , 2 0 0 4 V O L U M E 6 I S S U E 2 O F 2 0 0 4

Q U A L I T Y

F O C U S

I N S I D E T H I S I S S U E :

1st GCC Symposium

on Quality-Highlights

2

Patient Rights 3

Investing in Excel-

lence

SAQC Programs

Plan for 2004-2005

Quality Web Watch

3

3

3

Setting of Corporate

Quality Policy

ASTD Conf. 2005

4

4

KPI Article 4

S A Q C M I S S I O N S A Q C M I S S I O N S A Q C M I S S I O N

The Saudi Arabian

Quality Council

(SAQC) in the West-

ern Region advances

individual and organ-

izational perform-

ance excellence by

providing opportuni-

ties for learning,

quality improvement

and knowledge ex-

change

rporate members. The highlight of the seminar was the announcement of the Makkah Al-

Mukarramah Quality Award by the the Governer of Makkah Al-Mukarramah HRH Prince

Abdul Majed Bin Abdul Aziz. During the first two years, the implementation program focuses

on the government sector which is recognized needing encouragement and improvement.

Details of the award will be announced later and SAQC will provide the technical know-how

and assist in conducting assessments. This is the third award for quality in the Kingdom. More

than 400 professionals from every walk of life attended this comprehensive learning event. We

look forward to creating more success stories.

When the SAQC

was established al-

most seven years

ago in Jeddah, just

seven people at-

tended the first

seminar which was

a pointer to its

awareness in Saudi

Arabia. Today

SAQC can proudly

boast of having

more than 400 Indi-

vidual members and

almost a dozen Co-



Governer of Makkah HRH Prince Abdul Majed Bin Abdul

Aziz is well received by SGS’s President Dr. Mohammed

Tawfiq and SAQC Director Dr. Ayed Al Amri

More than 400 attendees from different walks of life attended

the 2 days event which was held in Jeddah Hilton Hotel 22-23,June 2004

SAQC Director, Dr. Ayed Al-Amri receiving an appreciationplaque from HRH Prince Abdul Majed Bin Abdul Aziz onbehalf of the Saudi Arabian Quality Council

Governer of Makkah HRH Prince Abdul Majed Bin AbdulAziz Awarding Al-Noor Hospital Management for the Qual-ity Initiatives in the Healthcare Sector



T E N T A T I V E P L A N O F S AT E N T A T I V E P L A N O F S A Q C P R O G R A M SQ C P R O G R A M S

F O R T H E Y E A R 2 0 0 4F O R T H E Y E A R 2 0 0 4 -- 2 02 0 0 50 5

Q U A L I T Y

W E B W A T C H

Nashat Nafouri seen delivering his presentation on “Patient Rights”

The program is for everyone, at any level who wishes for self-improvement. By

attending this event (Leading the field), you will understand how to enhance

your self-esteem and that of other people. Develop a culture of personal re-

sponsibility, Understand the basics and the importance of effective communi-

cation, Know how to turn limiting performance into peak performance, Un-derstand why and how successful people set goals, Learn how to set and

achieve personal and professional goals, Understand the benefits of controlling

your attitude and Understand how high self-esteem affects your performance.

To get more information about the course and details of registration, please

click the following link :

http://www.iirme.com/excellence/

The 2nd meeting for the year 2004 for

the SAQC Healthcare Sector was carried

out on 23 May, 2004 in Meridian Hotel.

The speakers for the event were Nashat Nafouri, Dr.

Anees Sindi and Prof. Mohammad Bakhotma. The event

was organized in collaboration with Saudi Society of

Family and Community Medicine (SSFCM). The focus

of all the speakers was the rights of the patients, a sub-

ject which was of immense interest to all the participants

of the event, who came mostly from different hospitals.

SAQC would like to encourage more healthcare profes-

sionals to join the society in its drive to create a morehealth conscious society. SAQC thanks all its speaker for

their continued support to the SAQC HIG.

PATIENT RIGHTS - HEALTHCARE

INTEREST GROUP (HIG) EVENT

TENTAT IVE SAQC PROGRAMS FOR THE YEAR 20 04 - 2005

Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug

1 Officers Meeting # 1

2 Technical Meeting # 1 (Prof. Mohamed Zairi)

3 Technical Meeting # 2 (Masood Said)

4 Health Care Interest Group Meeting (Dr. Baksh Hosp.)

5 Gemba Kaizen (in SAS Raddision) by Itqan & Value

6 Plant Tour # 1 (United Sugar Company)

7 Officers Meeting # 2 (Ramadan Sahoor Meeting)

8 Abha Event (29 December)

9 Plant Tour # 2 (Abha) (Al-Watan Newspaper)


11 Second HealthCare Interest Group Event

12 Technical Meeting # 3 (United Sugar Company)

13 Yanbu Event

14 Plant Tour # 3 (Yanbu)

15 Health Care Interest Group Annual Event (Abha)

16 Technical Meeting # 4

17 Medina Event

18 Plant Tour # 4 (Medina)


20 2nd Gulf Quality Conference (Dubai)

21 Plant Tour # 5 (Dubai)

22 SAQC Annual Open Forum

23 Technical Meeting # 5


Rev.1.2 dated 27th October, 2004

S U M M E R V A C A T I O N / B R E A K

Prof. Mohammad Bakhotma answering to the questions

from the attendees



The Technical Meeting for the month of February was conducted in Saudi Ger-

man Hospital Auditorium on 24 February, 2004. The speaker, Mr. Ashraf Hira is

the IT Divisions Systems Manager from Saudi Arabian Airlines. The presentation

was focused from defining a policy, to how to develop a Corporate Quality Policy

taking into consideration all the 8 quality principles of the Quality Management

System.

The Speaker shared his experience at Saudia in developing its Corporate Qual-

ity Policy and cascading it into departmental Quality Policies. The meeting was

attended by 55 SAQC Members. Sample Quality Policies were discussed and

the speaker interacted more often with his audience. The presentation was

followed with a Q&A session and light Dinner.

SAQC Appreciates the contribution of Saudi Arabian Airlines for their continued

Support and cooperation. Saudia is one of the Corporate Golden Members in

the Society and a large number of SAQC Members are represented from Saudia

SETTING OF CORPORATE QUALITYSETTING OF CORPORATE QUALITYSETTING OF CORPORATE QUALITY

POLICY : WHAT IT TAKPOLICY : WHAT IT TAKPOLICY : WHAT IT TAKES BY ASHRAFES BY ASHRAFES BY ASHRAF

P.O. Box 17610

Jeddah 21494

Kingdom of Saudi Arabia

Phone: 966 2 644-7713

Mobile : 05 0875-2915 (Mansoor Ali)

Fax: 966 2 644-1123

Email: [email protected]

www.saqc-wr.org

S A U D I A R A B I A N Q U A L I T Y

C O U N C I L ( W R )

We are Online

Www.saqc-wr.org

Fo r m o r e i n f o r m a -

t ion , p lease fo l low

t h e l i n k b e lo w :

h t tp :/ / w w w . ast d .

o r g / a st d / Co n f er e n

ce s/ t k 0 5 / t k 0 5 _h om e . h t m

The ASTD Tech-

K n o w l e d g e 2 0 0 5Conferen ce & Exposi -

t i on w i l l be he ld i n

The to address specific themes of professional

relevance to senior executives around the world in general and particu-

larly of those in the Arab. This newsletter supports the current drive for

implementing TQM in the Middle Eastern Region besides providing

contemporary knowledge to senior managers and quality profession-

als. The endeavor is to keep professionals abreast of the latest devel-

opments in quality so they comprehend its relevance and implications

of implementation.

The previous issue on Balanced Scorecard and Sustainable Perform-

ance spoke of a measurement system called the Balanced Scorecard

(BSC). The Balanced scorecard enables measurement of intangible

assets in an organization. It puts strategy at the center of the manage-

ment process and focuses on the financial and non-financial elements

of a company's strategy, discusses the cause and effect relationships

that drive business results, and allows organizations to use leading

indicators, not just the lagging indicators for performance.

The current issue deals with understanding Key Performance Indicators (KPIs), developing them and cascading KPIs and goals down an organization. The issue also considershow and why goal setting works, setting achievable corporate goals, cascading goals in the organization and ensuring effective implementation of goals.

• Are an integral part of the benchmarking process.• Help business people identify their SWOT.• Are a favorite tool for evaluating the health and potential of companies.• Pinpoint strategic areas of opportunity.• TEC speaker Angelo Kinicki coined the term "cascading goals". It describes the process of adopting goals at different levels in a co.• Goal cascading helps create a horizontal alignment in companies.

There is a lot of talk at the moment about the real value of Dashboard and KPIs. Many organizations complain about the waste that is generated through reports and compiled

documents produced every month for reporting purposes. Most senior managers would argue that reporting documents enable them to make decisions, argue their case, allo-

cate resources and most importantly give them confidence on the quality of the actions that they undertake. If this was the case therefore, why is it that we hear regular com-

plaints on the quality of information received, the triviality of some of the measurement that takes place, the impracticality of some of the automated dashboards and measure-

ment systems?

We can all agree that 'what gets measured gets improved' and without measurement there is no action and therefore the customer is going to be let down ultimately. We must

also agree that 'the right planning will lead to the right execution', a classic Japanese phrase that emphasizes the importance of design, attention and detail in putting together

systems and processes that can drive the required improvement activity and that can support the delivery of organizational goals and objectives. Planning means that the de-

sign of KPIs and dashboards is a detailed and complex process that cannot be rushed, bought off the shelf and imposed on rigid cultures and structures.

This issue of equality Digest deals with various aspects associated with KPIs and Dashboards and a comprehensive process on the planning and execution aspects and on how

to ensure that the right measurement will deliver optimal improvement is well elaborated on. Some of the lessons that can be useful to bear in mind when designing KPIs and

Dashboards include the following:

1. Strategy drives improvement and not KPIs - Any organization must first and foremost define its strategy, key goals and objectives. It must then determine the high

level KPIs and these must be linked to the critical processes;

2. The KPIs measure the critical ingredients of organizational success (high leverage points) - Each KPI must have a target which measures and tracks its achieve-

ment. KPIs must be linked to the strategic goals and key objectives. KPIs are linked to processes that deliver them. A whole hierarchy of critical processes and the

KPIs linked to them must be produced;

3. The deployment of KPIs and measurement activity - This is to link the high level core activities with smaller ones and individual tasks. Measurement needs to be

based on a Balanced Scorecard perspective;

4. Monitoring, Reporting and Reviewing - This activity will ensure that measurement will be binding and that real improvement will be taking place at all levels. Furthermore, reporting will ensure that KPIs are recalibrated all the time and strategic objectives and key goals can remain on track.

Las Vegas, Nevada f rom Jan 30-Feb 01, 2005. David A l len of The David Al len Com-

pany w i l l be the Open ing keyno te Speaker and Marcela Perez de A lonso w i l l be theClos ing Keynot e speaker .

saqc quality 2nd issue 2004

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