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TRANSCRIPT
Slide 1SAP Manufacturing CVN
SAP Quality Notifications - Beyond the Basics:
Leveraging Workflow, Digital Signatures, and Action Boxes to Manage Nonconforming Materials at Medtronic
Scott Heathcote, MedtronicCarl Dunlap, Cohesion/[email protected]
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Agenda
Introduction & Project ScopeElectronic NCMRNCMR Process & Demo
WorkflowDigital SignatureAction Box
BenefitsQ&A
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About Medtronic
Founded in 1949Global Leader in Medical TechnologyHeadquartered in Minneapolis, MNEmploys 38,000 people worldwideServes physicians, clinicians, and patients in more then 120 countriesKey Businesses
Cardiac Rhythm Disease ManagementCardioVascularSurgical TechnologiesNeuromodulationSpinal & BiologicsDiabetes
http://www.medtronic.com/about-medtronic/index.htm
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About Cohesion / QMS
Unparalleled experience in SAP Quality ManagementFocus on using SAP to meet Quality & Regulatory Deep Industry Experience
Discrete IndustryMedical DeviceSemiconductor & High Tech ElectronicsAerospace & Defense
Process IndustryConsumer Products, FoodPharmaceutical & BiotechChemicalIndustrial
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Electronic NCMR
Based on SAP ERP Quality Notifications
Scenarios: Non-conformance in RI (F2) Non-conformance in Production (Q3) Non-conformance in Inventory (Q3) Parent / Child Relationship
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ServiceSalesProductionProcurement
Quality Notifications in the Supply Chain
Complaint against vendor
Customer Complaint
Internal Problem Message
Notification: Defect/Damage
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NCMR Activities
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Structure of NCMR
Tasks
NCMRHeader
Tasks
ActivitiesFrom Action Box
NonconformanceItem
PartnerOrg. Structure
UserVendor
ActivitiesCauses
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NCMR Demonstration …
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NCMR Tasks (Flow)
Scope &Investigation
CorrectiveAction Plan Corrections Disposition Review
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Workflow
Assign Investigation OwnerDetermine ScopeEvent Classification (Defect Class)Perform Corrective ActionDisposition Approvals
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Email & Workflow
* Not actual data, example only
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Digital Signature
* Not actual data, example only
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Action Box: e-attachments
* Not actual data, example only
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Action Box: Associated NCMR
* Not actual data, example only
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NCMR: Document Flow
* Not actual data, example only
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Highlighted Enhancements
Assign Partner Functions to NCMR tasksZMP_NCMR_ASSIGN
Item Text TemplatesZMP_NCMR_ITEM_TX
Reminders – Task DeadlinesZQM_NCMR_REMIND
Prerequisite Tasks before DispositionZMP_NCMR_PREREQ
Approvals requiredZMP_NCMR_CHECK
Prerequisite Tasks before Disposition
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Before
* Not actual data, example only
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After – Header Data
* Not actual data, example only
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After – Item data
* Not actual data, example only
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After - Tasks
* Not actual data, example only
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Smart Form and PDF
* Not actual data, example only
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BenefitsMove from Paper to ElectronicEnhanced Levels of Data Accuracy Electronic Signatures & Routing vs. ManualIntegration to Critical Information in SAP• Material, Batch, Serial Number• Vendor, Purchase Order• Inventory & Status• Production Order, Routing
Ability to Track and Trend Using Harmonized Codes: Focus Both on Top Problems and Issues, While Also Enabling Specific Detailed Documentation Full Document Traceability and RetrievabilityLays Groundwork for Future MII Projects