sap guided workflow in ibm bpm

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Lab BTA-1301Exploring SAP Guided Workflow Feature of IBM Business Process ManagerAuthor: Paul Pacholski, IBM Smarter Process

February 2015

Copyright IBM Corporation

1301 Exploring SAP Guided Workflow Feature of IBM Business Process Manager

Smarter Process for SAP Lead Designer

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Exploring SAP Guided Workflow Feature of IBM

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Contents

EXPLORING SAP GUIDED WORKFLOW FEATURE OF IBM BUSINE SS PROCESS MANAGER ................................ ............. 2

CONTENTS 5

LAB INTRODUCTION .................................. ................................................................................................................................... 6

1.1 ABSTRACT .............................................................................................................................................. 6

1.2 LAB INTRODUCTION .................................................................................................................................. 6

1.3 LAB OVERVIEW ........................................................................................................................................ 7

SETUP 8

1.1 START PROCESS SERVER ........................................................................................................................ 8

1.2 START INTEGRATION DESIGNER ................................................................................................................ 8

1.3 START PROCESS DESIGNER ..................................................................................................................... 8

IMPORT A PROCESS FROM SAP SOLUTION MANAGER TO IBM B PM PROCESS DESIGNER ............................................. 9

1.1 IMPORT THE CREATE SALES ORDER PROCESS ........................................................................................... 9

EXAMINE THE GENERATED BPM GUIDED WORKFLOW ......... ............................................................................................... 12

1.1 EXAMINE THE IMPORTED PROCESS .......................................................................................................... 12

1.2 SAP GUIDED WORKFLOW TOOLKIT ......................................................................................................... 14

CONFIGURE SAP SERVER FOR EXECUTION OF SAP GUIDED WORKFLOW ............................................ ........................... 16

1.1 EXAMINE HOW PROCESS STEPS ARE ASSOCIATED WITH SAP SERVERS ...................................................... 16

1.2 CONFIGURE SAP SERVERS .................................................................................................................... 16

1.3 START CREATE ORDER PROCESS INSTANCE ............................................................................................ 17

ENABLE BIDIRECTIONAL VARIABLE SUPPORT BETWEEN SAP S CREENS AND BPM PROCESS ............................ ........ 21

1.1 INITIALIZE SAP SCREEN DATA FROM BPM VARIABLES – VA01 TRANSACTION............................................. 21

1.2 MAP PROCESS VARIABLES – VA01 TRANSACTION .................................................................................... 25

1.3 INITIALIZE SAP SCREEN DATA FROM BPM VARIABLES – VA03 TRANSACTION............................................. 25

1.4 MAP PROCESS VARIABLES – VA03 TRANSACTION .................................................................................... 27

1.5 START A PROCESS INSTANCE TO TEST OUR CODE .................................................................................... 28

EXAMINE THE COMPLETE SOLUTION ..................... ................................................................................................................. 32

1.1 OPEN PROCESS APPLICATION CONTAINING A FULL SOLUTION .................................................................... 32

1.2 EXAMINE THE ADDITIONAL ENHANCEMENTS .............................................................................................. 32

1.3 EXAMINE 4 (SAP SYSTEM QUERY SERVICE) IN PROCESS DESIGNER .......................................................... 33

1.4 EXAMINE 4 (SAP SYSTEM QUERY SERVICE) IN INTEGRATION DESIGNER ..................................................... 34

1.5 TEST THE SAP SYSTEM QUERY SERVICE ................................................................................................ 36

1.6 EXAMINE 5 (ILOG DECISION SERVICE) .................................................................................................... 37

TEST THE FULL SOLUTION IN PROCESS PORTAL .......... ....................................................................................................... 39

1.1 START THE PROCESS AND PROVIDE INITIAL SALES ORDER INFORMATION [WENDY] ...................................... 39

1.2 REVIEW SALES ORDER INFORMATION [PAUL] ........................................................................................... 41

1.3 CHANGE SALES ORDER [WENDY] ............................................................................................................ 43

1.4 REVIEW SALES ORDER INFORMATION [PAUL] ........................................................................................... 43

1.5 CREATE OUTBOUND DELIVERY [ALLEN] ................................................................................................... 45

EXAMINE HISTORICAL PROCESS PERFORMANCE DATA FOR PRO CESS IMPROVEMENT............................................... 47

1.1 SET UP PROCESS OPTIMIZER .................................................................................................................. 47

1.2 WAIT TIME VIEW .................................................................................................................................... 48

1.3 PROCESS PATH VIEW ............................................................................................................................ 49

1.4 REWORK VIEW ...................................................................................................................................... 51

SUMMARY 53


Lab Introduction

1.1 Abstract

IBM BPM is one of the key enablers to help deliver on IBM’s vision for Active Business Performance Optimization for business applications. IBM BPM enhances the user experience and productivity for the native SAP interface by providing powerful process context and collaboration capabilities, while delivering automatically generated process orchestration to deliver the process optimization offered by IBM BPM.

1.2 Lab Introduction

IBM BPM provides bidirectional exchange Business Process Hierarchy (BPH) information in SAP Solution Manager with IBM BPM Process Center. From a SAP BPH imported it is possible to automatically generate a process orchestration that uses the native SAP HTML Graphical User Interface (SAP Web GUI). This innovative new IBM BPM capability opens up the world of process orchestration with only minimal IT intervention. These IBM BPM capabilities, with minimal business investment, can improve the visibility, flexibility, agility and control of your SAP processes.

In this lab you will learn how a fictitious company Global Communications Inc. automated their SAP Sales Order Process.

The as-is Sales Process is defined in SAP Solution Manger.h

It is not automated. Each step in the process is executed by manually and there with no orchestration. The onus is on the business user to know when and what process s step to execute next. The rules that determine the next step in the process are not formalized. Each process instance may be executed differently according to the implicit rules known only to the process “experts”. Finally, there is no visibility into current or completed process instances. As a result the management is unable to ensure operational execution efficiencies and learn from the past to improve the process. One of the key requirements for the to-be automated process is that the users should not fundamentally change the way they interact with the process to avoid costly re-training.


Let’s join the development team at Global Communmications Inc to now emabrk on BPM jurney to buld the to-be version of the Sales Order Process.

1.3 Lab Overview

The high level steps in this lab are as follows:

1. Import a process from SAP Solution Manager to IBM BPM Process Designer

2. Examine the generated BPM Guided Workflow process

3. Configure SAP Server for execution of SAP Guided Workflow

4. Enable bidirectional variable support between SAP screens and BPM process

5. Examine the SAP BAPI integration service implementation

6. Test the full solution in Process Portal

7. Examine Historical Process Performance Data for Process Improvement


Setup

1.1 Start Process Server

__1. Ensure DB2 has started before you go to the next step. Wait until the red square on the DB2 green icon disappears.

__2. Locate SERVERS folder on the desktop . Then double click ERVERS > Start PC Server

__3. Wait for the DOS Command window to close before proceeding to the next step.

1.2 Start Integration Designer

__1. From the desktop double-click TOOLS > IBM Integration Designer 8.5

__2. On Secure Storage window enter Password of admin and click OK.

__3. Minimize Integration Designer. You will be using in the last part of this lab.

1.3 Start Process Designer

__1. Switch back to the TOOLS. Then double-click TOOLS > IBM Process Designer 8.5

__2. Login using admin/admin

__3. On Security Alert window click Yes

__4. On the second Security Alert window click Yes


Import a Process from SAP Solution Manager to IBM B PM Process Designer

In this part of the lab you will use the SAP Solution Manage import feature of IBM Process Designer. You will connect to SAP Solution Manager and import Create Sales Order process from a BHP defined in SAP Solution Manager.

1.1 Import the Create Sales Order Process

__1. In Process Designer click Import Process App

__2. Select SAP Solution Manager and click OK

__3. Note that the login credentials were already set for you. Click the Change the location to see what they are


__4. Examine the login information and click Next to continue.

__5. Select PROCESSES project and click Next


__6. Select Sales Order Process , select Generate a Guided Workflow and click Import

__7. On the Summary of the import results pane click OK


Examine the Generated BPM Guided Workflow

In this section, you’ll examine how from a static picture in Solution Manager the import action created a ready to execute BPM process.

1.1 Examine the Imported Process

Let’s examine and compare the Sales Order Process defined in SAP Solution Manager with the one created via import in IBM Process Designer.

__1. Click Open in Designer to open the PROCESSES Process App you have just imported.

__2. Click Processes , then double-click Sales Order Process


__3. Compare the Sales Order Process representation in IBM Process Designer and SAP Solution Manager by inspecting and comparing Figure 1 and Figure 2 below

Figure 1. Create Sales Order Process in IBM Process Designer

Figure 2. Create Sales Order Process in SAP Solutio n Manager

__4. Click Create Sales Order (first activity in the process).

__5. Click Properties tab then click Custom tab


__6. Compare the Transaction properties representation in IBM Process Designer and SAP Solution Manager by inspecting and comparing Figure 3 and Figure 4 below. Specifically, note that the SAP transaction code (VA01) was transferred to the Custom tab!

Figure 3. SAP Transaction Information in IBM Proces s Designer

Figure 4. Transaction Information in SAP Solution M anager

The SAP Guided Workflow features uses the transaction code stored the Object column to dynamically build SAP Web GUI screen.

1.2 SAP Guided Workflow Toolkit

This is a new toolkit introduced on IBM BPM 8.5.0.1. This toolkit contains all the artifacts required to automated SAP processes.

__1. Notice the SAP Guided Workflow (8.5.0.1) toolkit

Because, during the import from SAP Solution Manager you selected Generate a Guided Workflow checkbox, the SAP Guided Workflow toolkit was added for you.


__2. Expand the Guided Workflow Toolkit > User Interface and notice the Default SAP Transaction Human Service .

This Human Service does all the work of converting SAP transaction code (i.e. VA01) to a runnable SAP Web GUI user interface.

__3. Ensure Create Sales Order task is still selected and then click Properties > Implementation

Notice that the the Default SAP Transaction Human Service is the implementation of the Create Sales Order task. In fact all the task in this process are implemented using the Human Service.


Configure SAP Server for Execution of SAP Guided Wo rkflow

1.1 Examine how Process Steps are Associated with S AP Servers

__1. Click Properties > Custom tab

Notice the Logical Component. It was defined in Sap Solution Manager. Each SAP Logical Component is associated wih a SAP Server. In fact each SAP task can be executed on a diffeent SAP server!

1.2 Configure SAP Servers

__1. Select Process App Settings

__2. Click Servers tab, then click SAP-ECC (SAP ECC) server and notice the SAP_ECC server associated with the SAP ECC Logical Component.


__3. Configure the SAP Server SAP location as shown in the table below

Location vm142.aimsrv.net

Client 800

Port 8010

__4. Press Ctrl-s to save your changes.

1.3 Start Create Order Process Instance

The process is now ready to execute! Let’s run an instance in the Process Designer’s Inspector.

__1. Switch to Sales Order Process view

__2. Click the orange Run Process icon.

__3. If you see On Switch View? Window, select Remember decision? and click Yes

__4. Select Step: Create Sales order and click the orange Runs the selected task icon

__5. On Pick Users From Team select admin and click OK

Since we have not explicitly defined any teams to execute tasks, the system admin user admin is selected.


__6. You are just about to login to SAP EPR server. Ask you instructor for your user id and password.

The user id format is eccuserX and password is passXword. Your instructor will give the value of X (a number between 1 and 10 inclusive).

__7. Notice the SAP Server logon screen. You will need to enter here the SAP server user credentials.

Follow these steps exactly (to avoid possible login issues we been having with this driver):

• For User Name enter eccuserX • For Password enter passXword • Switch the focus back to User Name • Click OK.


__8. Notice that you are now displaying Web user interface for the VA01 SAP transaction – Figure 5 .

The SAP technology we are using to display transactions is SAP Web GUI. The SAP Guided Workflow Toolkit includes a Coach View that is capable of displaying the SAP Web GI URL in an iframe. Notice the Complete button. This button is outside of the SAP Web GUI iframe and can be used to close that task when the SAP transaction is completed.

Figure 5. Coach View Displays SAP Web GUI in an ifr ame

__9. Click the Complete button (as if you have competed this SAP transaction)

__10. Switch back to Process Designer

__11. Click the yellow Refresh button

__12. Notice that the first task is now completed and we are just about to execute the next step: Verify Sales Order


__13. Select Step: Verify Sales and click the orange Runs the selected task icon

__14. Notice that now you were not asked for the SAP user credentials. This is because BPM “remembered” and retrieved the SAP user credentials associated with BPM user admin and autumnally used them to login to SAP.

__15. By now you portably now have a good grasp how BPM wraps SAP Web GUI screens end executes them as process steps. The term SAP Guided Workflow comes from this concept. SAP user is guided by BPM process steps through SAP user interface screens! On Display Sales Order transaction Coach click Complete


Enable Bidirectional Variable Support between SAP S creens and BPM Process

You may have noticed that the Create Sales Order SAP Web GUI screen had some uninitialized entry fields. One of the key features of SAP Guided Workflow is that the SAP Web GUI screens can be initialized from BPM process variables!

Let’s explore how this is done.

1.1 Initialize SAP Screen Data from BPM Variables – VA01 Transaction

__1. Click the Designer tab

__2. Click the Create Sales Order step

__3. Click the Properties tab then the Custom tab

__4. Select the VA01 transaction row and then click Add Business Object button

__5. Notice that Process Designer knows about the variable types associated with all standard SAP transactions. In this case these are the VA01 transaction variables. They can be used to initialize the VA01 transaction Web GUI screen.


__6. Click the Add button

__7. In the blank space type SalesOrderNumber. We will need this variable later on to retrieve the sales order number when the VA01 transaction is completed.

__8. Select Create a private variable and click Finish .


__9. You were taken to Business Object editor. Note that a new type VA01 was created. Select SalesOrderNumbe r

__10. Click Edit

__11. Replace the text with a CSS selector with the code in file C:\LABS\1824.txt . This CSS selector retrieves and format the Sales Order Number from VA01 transaction screen

selector=span[id*='MessageBar'] input=false required=true extractRegex=\d+ format=\d+

__12. Click OK


__13. Select Sales Order Process to return to Process editor

__14. Click Variables tab

__15. Select VA01 Private variable (Recall that you were asked to create it in the previous step) and select Has Default

__16. Add the following initialization values for the parameters in the VA01 transaction inside the quotes.

Label SAP Variable Value Order Type VBAK_AUART OR

Sales Organization VBAK_VKORG 1000

Distribution Channel VBAK_VTWEG 10

Division VBAK_SPART 00

Sales Office VBAK_VKBUR 1010

Sales Group VBAK_VKGRP 111


__17. Press Ctrl-s to save your changes

1.2 Map Process Variables – VA01 Transaction

You will now map the VA01 variable to initialize the VA01 SAP transaction and to the result of the transaction (sales order number).

__1. Click Diagram tab to return to Process editor

__2. Select Create Sales Order task

__3. Select Properties > Data Mapping and click Select a variable icon to map transactionBO (ANY)

__4. Select and double-click VA01

__5. Map output (ANY) to VA01. This will retrieve the sales order number from the SAP screen to the process variable VA01.


1.3 Initialize SAP Screen Data from BPM Variables – VA03 Transaction


__1. Click Verify Sales order step

__2. Click Properties tab then Custom tab

__3. Select the VA03 transaction row and then click Add Business Object button

__4. Select Create a private variable and finally click Finish button.

__5. Click the X button to close the Business Object editor.

__6. Click Variables tab



__8. Select VA03 Private variable (Recall that you were asked to create it in the previous step) and select Has Default

1.4 Map Process Variables – VA03 Transaction

You will now map the VA01.SalesOrderNumber returned by the VA02 SAP transaction to an appropriate field in the VA03 variable and then map that variable to the input of the VA03 SAP transaction.

__1. Click the Diagram tab

__2. Select Verify Sales order task

__3. Select Properties > Pre & Post and click the Pre Assignment + button

__4. Use the Select a variable icon to map the Sales Order Number returned by the VA01 transaction (tw.local.VA01.SalesOrderNumber) as input to the VA03 transactions (tw.local.VA03.VBAK_VBELN)

__5. Select Properties > Data Mapping and click Select a variable icon to map transactionBO (ANY)


__6. Select and double-click VA03

__7. Similarly map output (ANY) to VA03


1.5 Start a Process Instance to Test our Code

Because, during the import from SAP Solution Manager you selected Generate a Guided Workflow checkbox, the SAP Guided Workflow toolkit was added.

__1. Click the orange Run Process icon.

__2. Select Step: Create Sales order and click the orange Runs the selected task icon


__4. You should now see the initialized values. Set focus inside in one of the entry fields in the Web GUI screen and press Enter key


__5. In the Create Standard Order: Overview screen enter

Sold -To Party 301349

Material M-12

Order Quantity 1

__6. Ensure the focus is on the Order Quantity field. Press Enter key. SAP will now recalculate and validate all the fields.

__7. Hover the mouse over the Complete button. Notice it is disabled! This is one of the key features of BPM Guided Workflow! You cannot complete the BPM task until the SAP transaction is completed.

__8. Click the Save button to complete the SAP transaction

__9. Notice the sales order number in the bottom of the Sap Web GUI screen.


__10. Now that we completed the SAP transaction (note the generated sales order number), the Complete button is enabled. Click the Complete button.


__12. Click the yellow Refresh button

__13. Notice that the first task is now completed and we are just about to execute the next step: Verify Sales Order

__14. Select Step: Verify Sales and click the orange Runs the selected task icon



__16. Notice that the Order field in Display Sales Order (VA03) transaction has been initialized.

Recall that this Sales Order Number was generated by the first step in the Sales Order Porcess (Create Sales Order task) and transferred as input to the second task (Verify Sales order)

Figure 6. Sales Order Number Transferred from VA01 to VA03

As shown if Figure 6 , the Sales Order Number generated by the VA01 transaction was transferred to the next SAP screen. This ability to retrieve data generated by one SAP transaction and transfer it to another one is key feature of SAP Guided Workflow!

__17. Close Firefox Web Browser


Examine the Complete Solution

So far we have shown you how to import a SAP process from SAP Solution Manager to IBM Process Designer and quickly convert it from a “picture of a process” to a fully functional execution-ready process. You have learned about bidirectional data transfer future of SAP Guided Workflow. Specifically you learned how to initialize SAP screens from process variable and how to retrieve data from SAP screens tonto process variables

In this section you will examine a fully completed solution. Specifically you will explore how we can use an automated service to retrieve net order value from a SAP Sales order and how to implement an ILOG rule to create a decision service to decide if a sales order review step is required.

Finally you will run a Sales Order Process instance in IBM Process Portal to see how real business user would interact with the Sales Order Process.

1.1 Open Process Application Containing a Full Solu tion

__1. Click Process Center icon (upper right corner)

__2. For GC SAP Sales Order Process App click Open in Designer

1.2 Examine the Additional Enhancements

__1. Select Processes and double click Create Sales Order


__2. Let’s highlight the additional enhancements over what you have authored so far in the lab…

Figure 7. Create Sales Order Process - Full Solutio n

1 Swim-lanes. Each swim-lane defines a team of business users that can execute tasks in given swim-lane. Each team also has a manager that can supervise and manage the tasks and the users using BPM Process Portal.

2 Rework loop. We added a decision node to ensure Sales Managers that inspect Sales Order (VA03) transaction can decide if the Sales Order must be altered (VA03) or is ready for further processing.

3 This is an automated Service that accepts Sales Order Number from VA02 and Delivery Number from VL01N and processes it.

4 This is an automated step that accepts the Sales Order Number and returns the sales order amount for use in the decision service.

5 This is a decision mode that invokes ILOG Rule (using embedded in BPM ILOG Rules Engine). This rule determines if a sales order review is required (VA03) or we go straight to creating delivery (VL01N)

Let’s first examine in more detail:

• 4 - SAP System Query • 5 - (ILOG Denison Service

1.3 Examine 4 (SAP System Query Service) in Process Designer

This is an automated step that accepts the Sales Order Number and returns the sales order amount for use in the decision service


__1. Click SAP System Query task

__2. Select Properties > Implementation tab and click getNetOrderValue to open the Advanced Integration Service editor.

__3. Note the input parameter orderNumber. This is the sales order number returned from the first step in the process. Also note the output parameter netOrderValue. This output parameter is used by the ILOG rule that determines if the sales order requires a review.

__4. Also note that this service is not implemented in Integration Designer. Unlike Process Designer which can be used by business users, Integration Designer is a tool for use by highly skilled IT developers. It is best suited for developing technical services such as this one.

1.4 Examine 4 (SAP System Query Service) in Integra tion Designer

Let’s investigate how the getNetOrderValue service was implemented!

__1. Switch to Integration Designer.


__2. Let’s examine how the getNextOrderValue service was implemented

1 This is the representation of the getNextOrderValue service you have seen in Process Designer

2

This is a BPEL process that orchestrates the steps required to get the data from SAP server and return it to getNextOrderValue service. The purpose of the BPEL component is to invoke the SAP Adapter Service and mediate between the simple types of the getNetOrderValue parameters and the complex SAP BAPI data types used in SAP Adapter Service.

3 This is the SAP Adapter outbound J2C Adapter service. It retrieves the data from SAP BAPI SalesOrderGetStatus

__3. Double-click the I icon on getNetOrderValue Service

__4. Notice the input and out parameters on the interface to tis service. They are exactly the same as you saw in Process Designer.

__5. Click X button to close the Interface editor.

__6. Double-click the I icon on GetSalesOrderInformation SAP Adapter Service

__7. Notice the complex BAPI types representing the interface to the SAP Adapter service.

__8. Click X button to close the Interface editor.

__9. Double click the GetNetOrderAmount BPEL component


__10. Examine the BPEL process flow

1 These two activities format the complex SAP BAPI type, initialize it and inject the SalesOrderNumber to the SAP BAPI input parameter.

2 This activity invokes the SAP Adapter.

3 These two activities extract from the complex AP BAPI (returned by the SAP Adapter call) the NetOrderAmount value.

1.5 Test the SAP System Query Service

Let’s test the implementation of the getNetOrderValue to open the Advanced Integration Service editor.

__1. Click X button to close the BPEL editor.

__2. Right click GetNetOrderAmount and select Test Component

__3. For orderNumber enter 11368. This sales order number exists in the SPP server used for this lab.


__4. Click the green Continue button

__5. Note in the left pane, the trace showing how the various component in including the steps in the BPEL process. Also note in the right pane the returned Net Order Value

__6. Minimize Integration Designer

1.6 Examine 5 (ILOG Decision Service)


__2. Click Verify Order? decision gateway

__3. Select Properties > Decision and note the input variable to this decision gateway. This variable is the output if the SAP System Query Service. It returns the net order value for a sales order. Recall that you examined the implementation of this service in the previous step.


__4. Click the Decision Service verificationReuired

__5. Click Variables tab and note the input is the netOrderValue and the output a decision verifcationReuired

__6. Click the Decisions tab and examine the simple ILOG rule authored in the BAL (Business Action Language) language. The rule states that if order amount is greater than 10,000 for verificationRequired return true.

__7. Click X to close the Decision Service

__8. Click Implementation tab and note how the output of the Decision Service verificationRequired is used to determine which process branch to take. In this case if order amount is greater than 10,000 we navigate to Verify Sales Order Details VA03 task.


Test the Full Solution in Process Portal

So far you run some process instances as developer would to test the process in the Process Inspector in Process Designer. Now let’s run a process instance like a business users would to complete a sales order.

Before we proceed let’s review what business user are assigned to perform process steps. To simplify the lab we assigned a single user to each swim-lane.

1.1 Start the Process and Provide Initial Sales Ord er information [Wendy]

__1. Open Firefox browser from the desktop.

__2. Click Process Portal form the bookmarks toolbar

__3. Login as wendy and use password of abc


__4. Click Create Sales Order to start a new instance of the Sales Order Process

__5. Follow these steps exactly (to avoid possible login issues we been having with this driver):

• For User Name enter eccuserX (use the user id you got from the instructor) • For Password enter passXword (use the password you got from the instructor) • Switch the focus back to User Name • Click OK

__6. On Create Sales Order: Initial Screen (note the initialized Organization Data) press Enter key.

__7. In the Create Standard Order: Overview screen enter

Sold -To Party 301349

Material M-12

Order Quantity 20

__8. Set focus inside in one of the Order Quantity entry field and press Enter key. SAP will now recalculate and validate all the fields. Notice the Net value exceeds 10,000 according to the ILOG rule you examined in previous section, management review will be required.



__10. Click the Complete button.

1.2 Review Sales Order Information [Paul]

__1. Logout from Process Portal

__2. Login as paul / abc .


__3. Notice that Paul has the review task to complete! From the drop-down select View Process Diagram (Note the tsk can be in either Due Today or Overdue dropdown section)

Notice that path taken. Recall that the order Net Value was . Therefore since the amount exceeded 10,000 management review is required.

__4. Click X button to close the process diagram.

__5. Click Verify Sales Order: DetailsVA03 task to claim it



__7. Note the Order field has been initialized. The sales order number was passed from the previous step in the process.

__8. On Display Sales Order screen press Enter key


__9. Scroll down to the bottom (use scroll bar) and Enter a comment: Quantity cannot exceed 15 and then click Complete

1.3 Change Sales Order [Wendy]


__2. Login as wendy and use password of abc

__3. Click Change Sales Order VA02 task to claim it

__4. On Change Sales Order screen press Enter key.

__5. Change Order Quantity to 15

__6. Press Enter key


__8. Click the Complete button.

1.4 Review Sales Order Information [Paul]


__2. Login as paul / abc .


__3. Notice that Paul has the review task to complete! From the drop-down select View Process Diagram

Notice that path taken. Now that Wendy has changed the order quantify and now the prcess navigated to Verify Sales Order Details task. Paul needs to review the sales order again.


__5. Click Verify Sales Order: DetailsVA03 task to claim it

__6. On Display Sales Order screen press Enter key. Note the Order field. The sales order number was passed from the previous step in the process.


__7. Note that Wendy adjusted the Order Quantity to 15. Click Complete. Do not eneter any commnets!

1.5 Create Outbound Delivery [Allen]


__2. Login as allen / abc .

__3. Notice that Paul has the review task to complete! From the drop-down select View Process Diagram

Notice that path taken. Now since Paul did not enter any comment the task now moved to the next step: Create Outbound Delivery.



__5. Click Create Outbound Delivery: VL01N task to claim it



__7. Click date selector for Selection date

__8. Select a date at least a month later from the current date.

__9. After selecting delivery date, back on the Sales Order Data screen, press Enter key.

__10. Note the Delivery Create: Overview click Save button

__11. Note that the Delivery number was generated, the SAP transaction has been compled and the Complete button is noe enabled! Click Complete.


Examine Historical Process Performance Data for Pro cess Improvement

In this part of the lab you will explore the process optimization feature of Process Designer. Once the Create Sales Process has been deployed and in production the Optimizer will start providing us with insights into the historical process runtime statistics. This is a key value of automating SAP based applications. We can get insight into how the process instances are performing in a production environment and from this gained knowledge we can optimize the process and achieve significant cost savings!

1.1 Set up Process Optimizer

__1. Switch to Process Designer

__2. From the main toolbar click Optimizer.

__3. For Mode select Single Historical , and then click Select…

__4. Select Sales Order Process Optimizer. Note that this Historical Analysis Scenario was already created for you. It simply specifies that we want to monitor the data from the Sales Order Process.


__5. Click the Calculate button to gather the historic process instance data.

__6. Wait until scenario results are computed (bottom right corner of the screen)

Note that we have run several instances of the process for you. That is way you now are seeing some data in the Optimizer.

1.2 Wait Time View

Note that by default the Optimizer shows the Wait Time view.

__1. In the Smart Start tab click More…


__2. Note the average wait time for all the activities in the process.

We can conclude that two tasks: Verify Sales Order Details and Create Outbound Delivery have by far the longest wait time and incease sinificantly the average process completion time. Looks like the Optimzer already is pointeing out some good opportunities to speed up the process!

__3. Also note that the average wait time is visualized in the process diagram. The brighter the halo the longer the wait time!

__4. Hover over the Verify Sales Order Details VA03 task and notice the two graphs (trend and distribution).

1.3 Process Path View

__1. In the Heatmap Settings tab click Wait Time and select Path


__2. Note the information about the process path distribution. Note that not all (100%) of process instances are completed. Some are still in flight!

__3. Take a look at the Live Reports tab. The reports contain detailed statistics about all process instances.


1.4 Rework View

__1. In the Heatmap Settings tab click Path and select Rework

__2. Note that two tasks in this process fall into the “rework” category.

“Rework” means that in the same process instance a tasks are executed more than once. The intensity of the red halo corresponds to the number of iterations. The Optimizer shows that too often it takes more than one cycle to ensure sales order details are correct!

__3. Click the Verify Sales Order Details VA03 task.


__4. Examine the Recommendations tab.

Note the Bypass Wizard. This wizard will suggest how to optimize the process. It can recomad a rule which can be used to filter instances (based on the process data) where the review step is not necessary. This optimization will bypass review step where it is not necessry!


Summary

In this lab you have learned how to convert a process definition (a picture) in SAP Solution Manager onto an executable BPM process. You saw the benefits of automation and also the value hat process optimization can bring. All performed in a single tool and runtime: IBM BPM Advanced

Recall the high level you performed:

1. Import a process from SAP Solution Manager to IBM BPM Process Designer

2. Examine the generated BPM Guided Workflow process

3. Configure SAP Server for runtime execution of SAP Guided Workflow

4. Enable bidirectional variable support between SAP screens and BPM process

5. Examine the SAP BAPI integration service implementation

6. Test the full solution in Process Portal

7. Examine Historical Process Performance Data for Process Improvement

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sap guided workflow in ibm bpm

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