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Rapid Deployment of SAP EP 6.0 & SAPBW using SAP Best Practices: Poweredby SAP NetWeaver

Luke Pfaffinger

Director of IT, Capstone Turbine


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Who is Capstone Turbine?

Overview of Capstone s Implementation Details

Critical Factors in Capstone's IT success

How SAP NetWeaver Supports Capstone's

Management Direction


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SAP AG 2004, SAP TechEd / SDN201

About Capstone Turbine

Innovation in Energy

Winner of Financial Times Energys 2000 Global EngergyAward for Most Innovative Commercial Technology,

Capstone Turbine is a leading producer of low-emmisionmicroturbine systems since 1993.

Capstone MicroTurbine systems serve, amongothers, the following applications: Hybrid electric vehicles (HEVs): onboard generation

Resource recovery: converting oilfield, landfill andsewage waste gases into electricity

Micro-cogeneration: combined heat/power/chilling

solutions The 9s market: power quality and reliability

Company statistics

Today, Capstone Turbine has 300 employees

Serving North and South America, Europe, Africaand Asian markets

Headquarters in Chatsworth, CA

Key market challenges

Expanding a global distribution channel

Identifying and developing new revenue streams

David Wiggs

General Manager, Los Angeles Dept.

Of Water and Power

The (Capstone Turbine)microturbine project willcreate energy from an

innovative source and helpreduce pollution.

LADWP is proud of thispower plant. It shows thatthinking outside conventionalstandards can bring aboutcreative ideas to help us dealwith both energy andecological issues.


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Capstones SAP IT Landscape

mySAP customer since 1998

Solutions Deployed:

1998 SAP R/3 4.0b2000 Upgrade to SAP R/3 4.5b

2003 Upgrade to SAP R/3 4.7 Upgraded from Core R/3 to Business Suite

License

2004 mySAP CRM 4.0

SAP Enterprise Portal 6.0 SAP BW 3.2

Database

MaxDB

MS SQL Server

Operating SystemMicrosoft

Hardware:

Compaq Proliant

Ap

plications

Platform

Communities

Enterprise Portal

Business Information WarehouseWeb Application Server

Employees

SAP

R/3

Executives

mySAP

CRM

mySAP

SCM

SAP NetWeaver


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Business Drivers that led Capstone to select SAP

New company with an innovative energy solution

Plans for future international presence

Targeting a path for growth

Need to leverage tools and accelerators

Adopt best practices in both business processes and IT projects

Use Preconfigured Client (PCC) from SAP Labs team to control

scope and rollout solution quickly Involve business owners early and plan for change management

Impact on IT

1997 Needed a solution that would grow with

the company


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Changing economy leads to new requirements

New Management Team Driving Additional Business Requirements

Capstone needed to provide better and more accessible analytics to managers

with an intuitive interface

IT needed to support upcoming sales, marketing and service initiatives

Capstone intends to use BI to analyze KPIs based on criteria that is not easily

available in R/3 and other Business Suite Components

For example: On Time Delivery; Sales Backlog; Supplier Evaluation

Delivered key functionality from SAP NetWeaver and mySAP SCM

to meet new management goals

No need to develop integration with 3rd party products (SAP is ITCore Competency)

Availability of SAP Best Practices for:

Business Intelligence

Enterprise Portal

CRM and SCM

Why we choose to upgrade to Business Suite

Why did the IT Landscape need to evolve?


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Goals of Capstones 2004 Projects

Integrate and merge all transactional data into one repository

Make information actionable (For example A/R Balance during training)

Measure growth of the business

Measure customer retention

Measure manufacturing strategy

Breakdown barriers to departmental data (remove the Key holder

dynamic)

Out of the box seamless integration

Future Phases will Empower employees, suppliers and partners


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Scope: BI Scenarios

Current Scope

SAP R/3-based scenarios

Accounts Receivable Analysis

Accounts Payable Analysis

General Ledger Analysis

Asset Accounting Analysis

Cost Center Accounting Analysis

Product Cost Controlling Analysis

Sales Analysis

Cross-Functional Analysis:Financial and Sales Data

Purchasing Analysis

Manufacturing Analysis

Inventory Analysis

Billing Booking Backlog Analysis

Customer Relationship Management

CRM Lead Analysis

CRM Opportunities Analysis

CRM Activities Analysis

CRM Sales Pipeline Analysis

Future Scope:

Customer Relationship Management

CRM Customer Interaction Center (CIC)Analysis

Supply Chain Management

Demand Planning Analysis

APO Resource and Operation DataAnalysis

Product Lifecycle Management Configuration Management

Analysis

mySAP HCM analytics

Cross-Application Time Sheet

Time Management - Time and

Labor

Personnel Development -

Qualifications

Travel Management - Travel

Expenses



Scope: SAP Enterprise Portal 6.0 SP2

Live:

Custom Dashboard Overview

Exec Cockpit: Sales

Exec Cockpit: Financials

Exec Cockpit: Inventory

Exec Cockpit: Production

CEO

Future Phases:

Employee Self-Service

Manager Self-Service

More custom Dashboards Alerts / notifications



Scope: mySAP CRM

Marketing

Inbound Lead Management

Outbound Lead Management

Service

Interaction Center: Information Help

Desk

Interaction Center: Customer Service

& Support

Service Order Handling

Interaction Center: Complaints

Complaint Processing

Sales

Opportunity Management

Activity Management Interaction Center: Telesales Inbound

Interaction Center: Telesales Outbound

SAP Best Practices for CRM V1.40 is based on SAP CRM 4.0



Sample: Enterprise Portal


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Reducing Cost and IT Overhead

MCOD multiple systems one database Reduction of hardware by 40%

Lower administrative overhead by minimizing number of

databases

Leverage SAP Tools

Reducing Licensing Cost

Migration from MS SQL to SAPs MaxDB

Lower administrative overhead

Supported by SAP License is covered by SAP Licensing Agreement


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Leverage Portal KM in Implementation

Capstone-Specific Documents Embedded in User Interface Quick links to Process documentation from common interface

Revision Control

Easy navigation

Work Instructions

eLearning

Homegrown Content Available in the Portal

Quick multimedia refreshers 2-5 min

Easy to publish and update as needed Empowering Super Users


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Security

Portal is integrated with Active Directory Users login to the portal once with network ID and password

Fewer passwords to remember

Instant access to all authorized backend systems

Single Sign-on

Role-based Authorization

Limited number of Functional Roles

Aggregate transactions from multiple backend systems

Combining WinGui Transactions, Business Package content andWeb Reports

Access to all appropriate reports

Quick links to work instructions and eLearning material


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SAP Best Practice Guides

Quick Prototyping Implementation Guides and BC Sets

Work Instructions

Process Flows

Its all there!

Significant Reduction in Project Timeline

Control of Scope

Limited initial implementation to documented processes

Quickly implement the baseline processes

Use the Process Flows and Scenario Descriptions to identifyappropriate building blocks

Future projects to build on success of baseline


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Project timeline

Internal man days 40

Consulting man days 0

Elapsed time 3 Months

Internal man days 21 Consulting man days 0

Elapsed time 3 Months

Man days associated with creating dashboards 15

SAP BW Project Metrics

SAP Enterprise Portal Project Metrics


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Overview of Capstone s SAP ImplementationHistory


How SAP NetWeaver Supports Capstone'sManagement Direction


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Key Benefits

Ability to report seamlessly across SAP applications

Tons of preconfigured reports with minimal changes where ready to

use

Improved reporting performance compared to SAP R/3

Billing Booking Backlog

Reduced end-user training

Single sign-onRole authorizations from LDAP

Consistent look and feel for all reports

Portal iView integration was a snap

What Capstones managers are saying about their


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What Capstone s managers are saying about theirdashboards

I intend to make this part of my daily routine

We want more

When will everybody have access to this data

Having immediate access to data to allow for analysis like this is the datawarehouses main objective. THIS EMPOWERMENT IS AWESOME!

This enables us to get the information we want from SAP when we wantit and to the level of detail we need.

M i F d


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Enhance Super

User Analytics

Expand additional

scenarios for

Customer Service

Deploy APO to enhance

operational excellence and

minimize purchased

material costs

Evaluate SAP XI foradditional channels of

Partner communication

Moving Forward

Tailor and rollout

Director Level

Cockpits

Applications

Platform

Communities

Enterprise PortalBusiness Information Warehouse

Web Application Server

SAP

R/3

Management

mySAP

CRM

mySAP

SCM

SAP NetWeaver

Employees

A Pl d V l R d t th ESA Vi i


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A Planned Value Roadmap to the ESA Vision

Extend use of SAP solutions tomeet sales & process optimization goalsExpand use of CRM and SCM scenariosDrive revenue through clear picture of customers, identifynew revenue streams, and optimize business processes

Applications & Application Services Platform Integration

A

bilitytoChangeyourBusiness

Value

d Process Integrationupgrade SAP R/3

Seamless information exchangewith Business PartnersEvaluate SAP XI

Internal-Facing PortalImplement Portal

Access to key analytics - Enable intuitive and actionable

insight with access to analytics via SAP NetWeaver solutions

Deploy and tailor SAP Best Practices through use of predefined business

scenarios for the enterprise

Automated and real-time information with

key Partners

We are here

Low High

High

SAP D l N t k


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SAP Developer Network

Look for SAP TechEd 04 presentations and videos on

the SAP Developer Network.

Coming in December.

http://www.sdn.sap.com/

Q ti ?
http://www.sdn.sap.com/http://www.sdn.sap.com/http://www.sdn.sap.com/


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Q&A

Questions?


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C i ht 2004 SAP AG All Ri ht R d


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