SAP CRM Online Training

Introduction to SAP CRMIn today's highly competitive business environment, the focus of topcompanies is increasing on its most valuable assets –customers. Thus, thecompanies require a suitable software solution to cater to its customerswhich is user-friendly, easily customizable, fully integrated, and can beimplemented flexibly.

Customer Relationship Management is a business strategy for optimizingcustomer interactions. It helps in understanding your customers, their needsand requirements.

SAP CRM is a part of SAP business suite. It can implement customizedbusiness processes, integrate to other SAP and non-SAP systems, helpachieve CRM strategies.

SAP CRM can help an organization to stay connected to customers. This wayorganization can achieve customer expectations with the types of servicesand products that he or she actually needs.

Course Curriculum

SAP CRM Online Training Concepts:

Topics - Overview and IntroductionFoundation & Architecture of my SAP CRMmy SAP CRM Analyticsmy SAP CRM Marketingmy SAP CRM E-Commercemy SAP CRM Channel Managementmy SAP CRM Salesmy SAP Interaction Centermy SAP Servicemy SAP Field Applications (with focus on Mobile Service)my SAP CRM for IndustriesIntegration with other My SAP suite of modulesCRM Base Customizing

CRM Basic data & Customizing settings for these objects:

Topics - Business partnerOrganizational modelTerritory ManagementProduct master CRM Business TransactionsOverview of generic functions in business transactionsActivity Management (including Activity Journal and Groupware Integration)

Transaction type and item category customizing for these objects

Middleware settings:

Topics - Middleware connections to R/1, APO and CRMCRM Business Partner – CRM MiddlewareCRM Middleware – Sales and BillingBasic concepts of CRM middlewareReplication administrationMonitoring & error handlingImplement “Customer Interaction Centre”

Topics - Architecture landscapeAgent functions and processes in the ICDefine CIC Profile and Customer-Specific WorkspacesDefine Front-office frameworkComponent ConfigurationAction Box ConfigurationCTI ConfigurationClient Implementation Case Study – Live ExerciseImplement “Internet Sales”Architecture and landscapeset up logical system and connection with OLTP R/1 and APOConfiguration of the CRM Server – Base CustomizingConfiguration Web ApplicationCreating Product catalogsPublication of Product Catalog contentCreate Internet User for order processingSales Transactions using “Internet Sales”Web Shop MaintenanceClient Implementation Case Study – Live Exercise

Topics - Implement “CRM- Marketing”Opportunity ManagementActivity ManagementMarketing Planning and Campaign Management (Marketing Planner,

Product Selection, Partner Functions, Generic Actions, Campaign Execution)

Marketing CalendarCustomer SegmentationExternal List ManagementLead ManagementMarketing Analytics

Our SAP CRM Online Training

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You can attend a DEMO for free

We Provide Online Training On

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We offers You

1. Interactive Learning at Learners convenience

2. Industry Savvy Trainers

3.“Real Time" Practical scenarios

4. Learn Right from Your Place

5. Customized Course Curriculum

6. 24/7 Server Access

7. Support after Training and Certification Guidance

8. Resume Preparation and Interview assistance

9. Recorded version of sessions

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