Standard Operating Procedure

Low Tension New Service Connection-Load Enhancement(LE)/Load Reduction(LR)

SANKALP

Step1: The consumer willing to apply for low tension new service connection-LE/LR can apply

online through www.sankalp.mpcz.in, for availing the facility online the consumer needs

to log on to www.sankalp.mpcz.in. (Website best viewed in Google Chrome)

Step2: For the Consumer availing online services for the very first time from the

portal www.sankalp.mpcz.in: The consumer availing online services through the portal

needs to complete a basic registration process via link for “Registration” wherein the

consumer needs to fill relevant details like

1. Name of the Consumer

2. Mobile No.

3. Email Id (which will further be used as the user id for login in to

www.sankalp.mpcz.in to avail various type of online services)

4. Captcha (as per the alphabetics /numeric shown).

And click on “Save & Submit Registration”. As illustrated in the print screen provided

(Please Turn Over).

Note: The Basic Registration Facility is complete free of cost

Step3: On successful registration the consumer will be sent a system generated S.M.S,

informing about the login id and password generated to login through the online web

portal and avail the services.

Note: The User Id for the consumer will by default be the email id filled by the

consumer at the time of basic registration on the portal www.sankalp.mpcz.in.

The Consumer logs into web portal through the same, by clicking on to the link provided

as “Login” on the Home page of the web portal.

After clicking on login the following page will appear & Consumer needs to login using

the User Id and password as intimated through S.M.S.

Step4: After Successfully Login Consumer Dashboard Open

Step5: Click on the link for Filling “New Application”, provided on the left hand side

of the dashboard under the Name of the consumer appearing in the header. A pop-up

window will open up showing the list of the applications that can be filled online as

illustrated in the screen shot below and monitoring of the status of the same can be done

through the link “View Application Status”.

Click on the link for “LT Load Enhancement/Load Reduction” for application filling.

Step6: Enter IVRS Number & Proceed

Step7:Application is filled using IVRS Number then few details of the consumer will be

auto-populated Like Consumer Name, Mobile Number, Category , Connection Address,

Existing Load Details etc & remaining information is required to fill by Consumer.

Step8: Connection & Communication Detail enter. In case the

communication address and connection address details are same, the consumer just needs

to check in the checkbox provided on the right top corner of the application form

Step9: Consumer can view the details of the Organisational Hierarchy, were in the

application for the low tension LE/LR connection will be moved further by the

concern officer.

Step10:Consumer needs to fill in the details related to Load enhancement, Load

Reduction and Phase and Built Up Area and Electrical Contractor related

details(Optional).

Step11:Consumer fills in the bank details, which will be used to refund the amount in

case if there is rejection made by the Officer at any level in the process for serving

new connection.

Step12:Consumer needs to upload a scanned copies of the document required with the

application, In case the consumer does not have the scanned copies, consumer can

choose to provide it at the time of survey.

Step13:Consumer view the details of the payment to be made. i.e. Application fee

&Registration fee.

Step14:Consumer clicks on the final declaration and “Saves and Proceeds” the same,

consumer can view the application PDF from the link provided and in case of any

change can use the button provided as “Edit” for editing Application details

Step15:If the Consumer is willing to submit a signed copy of the Application PDF

generated during survey, Then consumer can download the Application PDF and Manually

sign the same. And submit the Signed Copy of the Application during survey by Opting the

Option for “Signed Application will be submitted by me at the time of survey” and Click on

the link as “Save and Proceed”.

Options for Signing and Proceeding the Application submitted

The Application as signed will appear and the option for downloading the same will appear

Step16:Click on the Link for Proceeding to make payment for the Application submitted and

duly signed on the third link mentioned on the below page as “Continue” mentioned under

Application Payment.

As soon as “Continue” is clicked by the Consumer, Invoice details as generated on the basis of

the “required load”, “phase” & “Category of the Consumer” will appear as per the tariff

defined.

Step16(a): If the Consumer selects mode of Payment as “Online Payment”, then click on the

link for “Proceed and Pay”, Online Payment gateway link will open up, choose the card type

through which the payment needs to be made, please enter the “Card details” and

Proceed for payment.

As soon as the payment is done the paid invoice will be made available for downloading

and the consumer’s needs to select a convenient date accordingly (from the second day of

the application payment date till fifth day), and survey slot so that the needful survey could

be done.

Step16(b):If the Consumer selects mode of Payment as “Cash”, then click on the link for

“Proceed and Pay”, Then Invoice will be generated take a print out of the same from the link

mentioned on the top of the Invoice for Print.

Step18:The Nodal officer will have to login using his prayascredentials through prayas.mpcz.in and switch to “SANKALP” mentioned under the “Switch to” button displayed on the extreme right corner of the page against the name of the nodal officer.

Note: The Nodal officer should have the permission of “Nodal Officer DC Level/User” in “SANKALP” then only the nodal officer will be able to view and take necessary actions like

1. View Application Details

2. State whether any Arrear exists or not

3. State whether the colony for which the connection is asked is illegal or not

4. Accept, Reject or Withheld the Application

5. Allot surveyor for surveying up the same.

Step17: Application is Submitted Successfully & Now Application is move at

Department end where further process is take

Step19:Click on the link to view Application as mentioned in the left navigation panel as “Application list

LT At Nodal”. Via Filtration LE/LR Application is also Visible . The following page will then be displayed.The List of the Applications received for Low Tension LE/LR shall bedisplayed. Or Nodal Officer also has a provision to search Applications on the basis of Reference No. OrApplication No. Or Consumer Name or by the Status of the Applications

Step20: The Nodal Officer clicks on the link mentioned under the column head as

“Survekshan lambhit”, As soon as the mentioned link is click Details related to Application

view appears.

The Nodal Officer goes to various links provided to view application details through

“Connection Vivaran”.

The Nodal Officer goes to various links provided to view application details through

“connection / patrachaar ka pta”,

The Nodal Officer goes to various links provided to view application details through

“Bank Details of Applicant”.

Step21:The Nodal officer will take the needful action by Accepting Application or

Transfer Application to different DC & Select Surveyor to conduct Survey.

Via SMS intimate to surveyor.

Step22:As soon as the survey in uploaded on to the web, The details of the survey done are

being verified by the nodal officer from the panel.

1. The Nodal Officer logs on to prayas.mpcz.in

2. Switches to SANKALP

3. Clicks on the Link to Search Application mentioned “Application List”

Searches the Application with the Application No., Reference No. Or Status of the

Application

Done as “Survey Done” or by Applicant’s Name.

The list of the applications appears as follows:

Step23:Based on Survey Nodal Officer verify Personal Detail, Connection Address,

Communication Address, Load Detail if required to change than they are able to

change, move on Questionnaire Page.

Step24: After Survey Nodal Officer Filled Questionnaire i.e Infra Structure Required or Not, Meter Change

required or not .Based on this Questionnaire estimate is generated. Feeder & Info of Electricity is non

Mandatory for LE/LR case.If case no arrears have been recorded and the connection details are of the legal colony, thenthe nodal officer will have a provision to either approve the application or reject the same.

Step25:Enter charges against the given Head to generate estimate against which consumer

will have to pay

Approval click on Action icon to proceed the Application

Step26:Application is move at Approval end to Approve Estimate. Approval

approve the Application while seen Consumer information, Load, Connection

Address, Communication Address.

Approver Able to change Charges as mentioned by Nodal Officer with proper

Remark & Approve the Application.

Step27:After Submitted the Application, It is move at Consumer end Pending for

Payment.

Step28:As soon as the nodal officer generates demand, The same gets reflected at

consumer panel for payment,

1. The consumer logs in to sankalp.mpcz.in using the consumer’s login id and password as set

by the consumer.

2. Clicks on the link for Searching application mentioned in the left navigation panel as

“Application List”

3. Searches down the Application using the Applicant’s Name, Application No., Reference

No.Or Status of the Application as “Pending for Payment

Step29:Consumer Clicks on the link mentioned against the application searched

and proceeds for payment.

Step30:Selects the Mode of Payment i.e. through Online Payment Gateway Using

Debit Card, Credit Card, Net Banking Modes or else by cash payment at the cash

collection centres of DISCOM.

Step31:If Online Payment Mode is selected by the Consumer for Making the payment against

the application for the demand raised by the DISCOM then, The Following Payment Screen

will appear the consumer needs to provide the relevant details for making payment online

and on successful payment the payment portal will redirect to SANKALP portal for the paid

receipt against the same. The Following screen illustrate the same.

Step32:After Successful Payment consumer able to download invoice

Step33:As soon as the consumer pay against the Demand, the application gets reflected at

nodal officers end for meter installation, the Nodal Officer

1. Logs in to prayas.mpcz.in

2. Switches to SANKALP

3. Search the application by clicking on the meter installation link present at the left hand

navigation panel.

Step34:Agreement against the required services took place and document is submitted by

Nodal officer.

Step35:Connetion Served