sangoma technologies inc. · pdf fileconfiguring netborder to be used with genesys sip server...
TRANSCRIPT
Sangoma Technologies Inc.
NetBorder Call Analyzer (NCA)
User Guide
v2.0.3September 20, 2011
Copyright 2010. Sangoma Technologies Inc. All Rights Reserved.Version: 2.0.3
Contents
Table of ContentsAbout this document ................................................................................................... 6
Audience ................................................................................................................. 6 Prerequisites ........................................................................................................... 6 Organization ........................................................................................................... 7 Related documentation ........................................................................................... 7 Reference material ................................................................................................. 9 Text and writing conventions ................................................................................ 10
Chapter 1: Product overview .................................................................................... 11 Introduction to Call Progress Analysis ................................................................. 12
Call progress tones ........................................................................................... 12 The process ....................................................................................................... 13 Benefits ............................................................................................................. 13
Product description .............................................................................................. 14 NetBorder Software Suite ................................................................................ 15 NetBorder Call Analyzer ................................................................................. 15
System architecture ............................................................................................. 17
Chapter 2: Installation .............................................................................................. 18 System requirements ............................................................................................ 18 Installing the software .......................................................................................... 19
Directories and files installed by the software ................................................. 21 The Cpa-stats.csv file ........................................................................................ 23
Obtaining and installing the license file ............................................................... 24 Uninstalling the software ..................................................................................... 27 Validating the installation ..................................................................................... 28
Starting the service .......................................................................................... 29 What to do if the service fails to start .............................................................. 32
Chapter 3: Getting started ........................................................................................ 33 Prerequisites to making a test SIP call ................................................................. 34 Configuring as an outbound proxy ....................................................................... 35 Making a call without CPA .................................................................................... 38 Making a call with CPA ......................................................................................... 40 What to do if a call is not connected .................................................................... 43
Chapter 4: Call flow fundamentals ........................................................................... 45 SIP transactions and dialogs ................................................................................ 46 SIP messages ........................................................................................................ 46
SIP requests ...................................................................................................... 46 SIP responses ................................................................................................... 47
SIP message structure .......................................................................................... 47 Start-line ........................................................................................................... 47 SIP headers ....................................................................................................... 48
Sangoma Technologies Inc. 3 NetBorder Call Analyzer
Contents
SDP body .......................................................................................................... 51 Sample SIP messages ....................................................................................... 51
Sample call flow .................................................................................................... 53
Chapter 5: Configuring the application .................................................................... 55 Selecting a mode of operation ............................................................................. 56
Initial mode ...................................