Sandra Evans (Georgia)Woodbridge, VA571-575-6434

Sandrae39@aol.com

SUMMARY

Banking operations, financial controls and customer service specialist with more than two decades of hands-on experience managing all phases of individual and corporate accounts. Consistently recognized for superior performance, attention to detail, public affairs specialist, and outstanding skills in customer relations, communications and dedication to teamwork.

SEEKING

Professional growth opportunity in the areas of deposit operations, accounts receivable/payable, item processing, cash management, accounting reconcilement, check disbursement, customer relations.

EXPERIENCE

2007 to present Reconciliation/Control, Item Processing, Deposit Operations SpecialistUnited Bank - Chantilly, VA

Responsible for balancing internal general ledger accounts and demand deposit accounts, and reconciling Federal Reserve general ledger accounts as well as Brinks, Wells Fargo and other major financial institutions. Oversee control processes for both necessary and unexpected transactions and efficiently resolve discrepancies. Routinely provide assistance to branch managers in reconciling cost center general ledgers.

2002 to 2007Senior Deposit Operations SpecialistCountrywide Bank - Alexandria, VA

Assisted customers with full banking services, including opening, changing or closing IRAs, Certificates of Deposit, UTMA minors/custodial, estate, trust, business and Money Market checking accounts. Authenticated information shown on account applications to ensure compliance with FDIC rules. Performed additional administrative functions including producing daily productivity reports. Received performance achievement awards in 2003 and 2005 Alexandria location recognized in 2003 and 2006 for highest customer satisfaction rating in Northeastern Region.

1997 to 2002Customer Service RepresentativeArmed Forces Bank - Arlington, VA

Performed full range of front-line teller services, including opening and closing accounts, handling transactions, cross-selling banking products and investigating and resolving customer disputes. Regularly assigned by bank manager to train and mentor new staff. Received numerous written and verbal commendations for performance.

1993 to 1996Assistant ManagerJeans West - Springfield, VA

Oversaw all sales floor activities, responsible for inventory management, reconciled and deposited daily receipts, hired and trained new employees and determined employee work schedules for high sales volume retail clothing store. Over a three-year period, store consistently increased sales performance. (In 1996, chain was absorbed by another company resulting in the closure of the store.)

SPECIALIZED TRAINING

- Bank Secrecy Act (BSA); BSA for Other Business Groups - Suspicious Activity Report (SAR)- FDIC Office of Foreign Assets Control (OFAC) Policies- Community Reinvestment Act (CRA) Compliance for Large Institutions- USA Patriot Act Customer Identification Program (CIP) Rules Basic- Identity Theft Prevention- “Keeping It Confidential”

OTHER PROFESSIONAL SKILLS/EXPERTISE

- Microsoft Office, Word, Excel, PowerPoint, Outlook- Windows XP, Windows 11- Proof Operation Machine- Lotus Notes - Fiserv system- FIS System- CBS Plus- FED Reserved System- Ten Key calculator,

References available upon request.