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San Luis Obispo Community

College District

Annual Technology

Assessment and Review Fall 2013 San Luis Obispo Campus North County Campus South County Centers Distance Education

San Luis Obispo County Community College District

Computer Services Staff

Armando Teran

Eric McDonald

Grant Chesy

Janice House

Jay Chalfant

Jeremy Forman

Kathy Thorp‐Silva

Linda Donnelly

Lori McLain

Matt Owen

Mitch Browne

Paul Borza

Paul Sullivan

Robert Rosa

Sean Landers

Steve Budke

Steven Boothe

Tyler Penney

2013‐2014 Technology Committee Members

Catherine Machado

Chris Akelian

Deborah Wulff

Doug Highland

Elizabeth Lobo

Janice House

Jay Chalfant

John Cascamo

Mark Stengel

Nick Osterbur

Paul Sullivan

Praveen Babu

Rick Staley

Roland Finger

Terry Reece

Toni Sommer

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PREFACE

INTEGRATED PLANNING

The following is derived from Cuesta’s Integrated Planning Manual. The Technology Plan is one

of the Operational Plans described below. This Annual Technology Assessment and Review is

written annually to describe the work completed to move the college forward to meet the

initiatives listed in the Technology Plan.

Integrated Planning: The San Luis Obispo County Community College District model of

integrated planning depicts how the components in District planning processes link to one

another in a cycle of evaluation, development of goals and objectives, resource allocation, plan

implementation, and re‐evaluation. It is through the regular sequence of these planning

practices that the District assesses institutional effectiveness and uses those assessments to

continually improve the college’s services to students.

Centrality of Research: The district is committed to using data‐based analysis as the foundation

for integrated planning. The San Luis Obispo County Community College District Mission is the

foundation for all planning processes. In support of meeting that mission, the district completes

periodic data analysis includes the use of:

District data to assess its current effectiveness in meeting the San Luis Obispo

County Community College District mission and

Community demographic data to foresee challenges and opportunities.

Planning to Address Challenges: Based on the data, current and anticipated challenges are

identified, which provide the foundation for the development of the Educational Master Plan

and the Facilities Master Plan. In order to implement these plans, the District develops

Institutional Goals. In the development of the Strategic Plan, the Institutional Goals are used to

develop Institutional Objectives, specific initiatives undertaken to achieve the Institutional

Goals. The Strategic Plan also informs two other types of short‐term planning, the Institutional

Planning and Program Reviews and the Operational Plans.

Allocating Resources: Resource Allocations are determined at three levels: unit, cluster and

institution based on the priorities established in the Strategic Plan, the Institutional Planning and

Program Reviews, and the Operational Plans. Once resources are allocated, the District

implements the plans by completing: the action steps identified in the Strategic Plan; the

initiatives in the Operational plans; and the program objectives as identified in the Institutional

Program Planning and Reviews.

Assessment of Data: Annual data analysis includes two types of assessment:

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1. Assessments of program effectiveness measure each unit’s effectiveness in

comparison to historical data as well as in comparison to the Institutional Goals and

Institutional Effectiveness Outcomes. This data analysis is the foundation for the

Institutional Program Planning and Review process.

2. Assessments of plan effectiveness measure the District’s progress in achieving

Institutional Goals and Institutional Objectives documented in an annual progress

report that informs the internal and external community about progress toward

long‐term goals.

Assessment of Processes: The processes of integrated planning are assessed every other year.

This assessment is the basis for improvements to the planning processes. The Annual

Technology Assessment and Review is part of that process.

To bring concreteness to the work, the technology projects listed reference the ticket number

from the Computer Services work order system. Throughout this document the projects are

listed with the Technology Plan initiative that it supports.

SAN LUIS OBISPO COUNTY COMMUNITY COLLEGE DISTRICT ANNUAL TECHNOLOGY ASSESSMENT AND REVIEW FALL 2013

TABLE OF CONTENTS

PREFACE I

INTEGRATED PLANNING ...................................................................................................................................... I

EXECUTIVE SUMMARY 1

INTRODUCTION ............................................................................................................................................... 1

TECHNOLOGY PLAN INITIATIVES .......................................................................................................................... 3

DISTRICT COMPUTER INVENTORY ......................................................................................................................... 3

CHANGES IN COMPUTER SERVICES ...................................................................................................................... 4

ROADMAP TO THIS DOCUMENT .......................................................................................................................... 4

PROJECT LIFECYCLE 6

COMPLETED AND ASSESSED PROJECTS ................................................................................................................. 7

COMPLETED PROJECTS ................................................................................................................................... 27

CURRENT PROJECTS (FY13‐14) ....................................................................................................................... 28

OVERVIEW AND STATUS OF TECHNOLOGY 30

STAFFING ..................................................................................................................................................... 30

ADMINISTRATIVE SOFTWARE ........................................................................................................................... 35

USER COMPUTING DEVICES ............................................................................................................................. 36

INFRASTRUCTURE .......................................................................................................................................... 42

CLASSROOM TECHNOLOGY .............................................................................................................................. 45

DISTANCE EDUCATION .................................................................................................................................... 47

WEB SITE ..................................................................................................................................................... 47

VIDEO CONFERENCING ................................................................................................................................... 50

APPENDIX A 52

REPORT OF TECHNOLOGY SPENDING FY 12‐13 ................................................................................................... 52

APPENDIX B 58

OPERATIONAL PROJECTS ................................................................................................................................. 58

APPENDIX C 62

LIST OF CURRENTLY REQUESTED BANNER PROJECTS AS OF AUGUST 1, 2013 ............................................................ 62

APPENDIX D 66

AGE OF DESKTOP COMPUTERS ......................................................................................................................... 66


EXECUTIVE SUMMARY

INTRODUCTION

Throughout the San Luis Obispo County Community College District, student and employee

reliance on technology continues to grow. Current technologies improve student learning,

classroom instruction, distance education, outreach, institutional business processes, and

relations with our communities. Effective analysis, planning and allocation of resources for

technology can improve the experience for everyone across the District.

As a result of improved integrated planning, significant and positive changes have led to

Cuesta’s improvements in the availability of technology. Effective and integrated technology

planning requires three components in order to support successful change:

Consensus for institutional initiatives: engaging in a collaborative process of decision

making narrows the focus and directs allocation of funding and other resources with

solid college buy‐in;

Annual funding: Reliability of resources provides the ability to plan and implement

multi‐year projects; and

Prioritizing specific projects: Using clear processes to determine the most important and

pragmatic projects enables the District to make further headway on major issues by

focusing resources.

The first of these essential components was achieved in spring 2012. In support of the

Educational Master Plan 2011‐2016 Addendum, the District drafted and published the San Luis

Obispo County Community College Technology Plan 2012‐2017, Revised Spring 2012. This

document directs fifteen initiatives with activities to support the Institutional Objectives and will

drive resource allocation for technology. This focused attention and necessary funding provides

the resources for significant improvements.

In Spring of 2013 the activities associated with the Technology Plan were reviewed by the

Technology Committee and appropriate changes were made. Changes were made if a) the

activity was completed, b) no longer relevant or c) new activities had been identified.

The second component, annual funding, has been made possible by the Cuesta College

Foundation, which has generously offered to fund a portion of the technology needs of the

District annually. The Cuesta College Foundation has for many years funded technology through

their annual grant process that awards funds to individuals for specific one‐time projects. The

Cuesta College Foundation Board decided to align the giving of these funds to support the

centralized funding of technology. They have committed an annual budget of at least $100,000

to support the 2012‐2017 Technology Plan Initiatives.


Executive Summary 2

In order to allocate resources to specific categories of technology support the Technology

Committee recommended to the Planning and Budget Committee that these funds be allocated

as follows through 2014‐2015:

15% to replace computers (instructional and non‐instructional); Technology Plan

Initiative 4.

15% to replace classroom multi‐media equipment; Technology Plan Initiative 2.

70% to replace infrastructure equipment; Technology Plan initiative 5.

This commitment allows for Cuesta to make significant and noticeable improvements to its

technology. Additional funding for Cuesta student technology may come from a student

technology fee. Cuesta is currently investigating the details with a target implementation of Fall

2014.

The third component that has led to improvements has been realized by implementing specific,

planned projects. The following document details projects that Computer Services has

completed and projects that are currently being addressed. All District projects reference the

Technology Plan initiative that it supports.

The District has worked to educate its users that technology is not a one‐time expenditure, but

rather a long‐term, financial commitment required to keep the District’s technology current.

This effort comes at the same time that Cuesta, and all of California public entities, are facing

unprecedented funding shortfalls. Given this convergence, Cuesta has responded by utilizing

our technology resources more effectively, specifically computers in student labs. The increase

utilization can lead to a reduction in the number of computers, which therefore lessens the

fiscal liability and the need for additional staff to sufficiently support them. Computer Services

is working with Academic Affairs to evaluate usage data and review class scheduling to

consolidate and more fully use the classroom computers. In Summer of 2013 a large project

was undertaken to move towards this goal.

All of these are positive steps in the support and implementation of technology at Cuesta.

However, there are still significant challenges, and the district recognizes:

Rapid pace of changing technology and customer expectation of Cuesta’s adoption and

support of the new technology;

Work load associated with keeping production systems running versus available staff

time versus need to implement new projects;

Projects mandated from outside entities such as Federal or State government; and

Current annual technology budget is not enough to fully fund Cuesta’s technology

replacement cycle costs.

An example of current data collected and its use in evaluating progress on initiatives in the

Technology Plan: One of the initiatives in the Technology Plan, initiative 4, is to have on‐going


Executive Summary 3

funding to have all computers at the District no more than 6 years old. Addressing this directly

in the Technology Plan prompts the district to focus fiscal resources to achieve this.

TECHNOLOGY PLAN INITIATIVES

1. The student experience at Cuesta incorporates instruction in current technology. The

experience includes the necessary support resources for both online and face to face

courses.

2. All classrooms at all locations have an appropriate configuration of multi‐media support

for instruction and learning.

3. Cuesta College has integrated student support systems to minimize hurdles to

matriculation (admissions, orientation, assessment and testing, counseling, and student

follow‐up), and goal completion (certificate, graduation, transfer).

4. Cuesta College’s primary technology is sustained by an annual centralized budget

designed to maintain inventory and staffing at a standard which serves the work of the

college.

5. Cuesta College’s campus network infrastructure meets current and anticipated work

needs and is sufficiently funded and staffed.

6. Network applications are consistently available to users.

7. Cuesta College’s data and network servers are protected against security breaches.

8. Cuesta College is wirelessly accessible in all areas of all buildings on all campuses.

9. The College evaluates current and emerging technologies and incorporates those which

will improve institutional effectiveness and student learning.

10. The College’s website is regularly updated and accessible by all platforms, including

smart phones and tablets. Internal portals are easily navigated.

11. The Learning Management System (LMS) is accessible by mobile devices such as smart

phones and tablets.

12. Cuesta College provides appropriate technology training in order to accomplish

necessary job‐related responsibilities.

13. The College provides training for new and existing instructional technology, including

Cuesta’s learning management system and other online instructional tools.

14. Cuesta College will maximize the capacity of Banner to improve processes and data

collection.

15. Cuesta College will consolidate the number of student computer stations to match

student demand with instructional necessity, while simultaneously improving the level

and support for student computing.

DISTRICT COMPUTER INVENTORY


Executive Summary 4

NOTE: Computer Services has changed the application used to determine the age of computers. As of this writing, data from 123 of

the District’s computers are not being correctly collected and therefore showing as Unknown in the table above. Computer Services

is working to resolve this reporting issue. Appendix D has more detailed computer inventory charts.

CHANGES IN COMPUTER SERVICES

The Director of Computer Services will be retiring from Cuesta College November 1, 2013. This

retirement gives the District, specifically the Vice President of Administrative Services, an

opportunity to review the current organization that supports the District’s technology needs and

make appropriate proposals for change. The current plan is as follows:

Hire an interim Director of Computer Services to begin in October 2013 and possibly

work through June 30, 2014.

The responsibilities of the interim Director of Computer Services will be to keep the day‐

to‐day operations moving forward as well as give input to the new organization.

The Vice President of Administrative Services will take a proposal of a new organization

for the District to Cabinet for review.

ROADMAP TO THIS DOCUMENT

This document has two sections: 1) the Project Lifecycle, and 2) the Overview and Status of

Technology.

120

181

248

113

177 181

449

40

178

32

123

050

100150200250300350400450500

Number of Computers

Age (years)

All Computers by Age


Executive Summary 5

The Project Lifecycle section charts technology projects from the current project state through

implementation and finally to the assessment phase. The purpose of this section is to document

the complete lifecycle of Cuesta’s technology projects.

● Project assessment comes after the results of a project have been in use for an

appropriate period of time. The actual outcomes should be copied from the

department’s planning document. The assessment can come any time after the project

is completed.

● Completed projects are those where the implementation was accomplished in the past

year, but it is too early to do the assessment of the expected outcomes.

● Current projects are those to be worked on during the current academic year. Projects

will be reviewed each year and either moved to the completed list or remain on the

current project list.

The Overview and Status of Technology section shares key information about specific categories

of Cuesta’s technology. The categories listed will change as needed.

The appendices include the following:

Appendix A: Charts showing how technology dollars were spent during FY 12‐13.

Appendix B: List of technology projects that are considered operational in

nature.

Appendix C: List of currently requested projects that require Banner Support

staff resources.

Appendix D: Charts showing the age and fiscal liability of District computers.


Project Lifecycle 6

PROJECT LIFECYCLE

The following sections document all projects at a specific point in time of the project’s lifecycle.

The sections begin with the last phase of the project, Completed and Assessed.

Given the large current installation of technology, both hardware and software, a large number

of projects are related to keeping the installed technology current and are considered

operational. This could include vendor required updates and patches or replacing existing

hardware with new equipment. These projects are not listed in the body of this document but

are listed in Appendix B. It is important to understand that staff time is spent on these

necessary projects.

COMPLETED AND ASSESSED

The timing of a project listed in this section will vary based on the time required to fully assess

the results. The assessment of the project, simply stated, assesses whether or not the project

accomplished its intended outcome, and If not, why not. Assessments are included as they

become available, and those will be brought forward as a result of Initiators completing an

assessment cycle following an Institutional Program Plan and Review cycle.

COMPLETED

The timing of a project listed in this section will vary based the when the project was completed,

for the implementation timeline for a project may span over multiple years. Projects are listed

here once the implementation is complete.

CURRENT

Projects in this section have been through a planning, prioritization and resource allocation

process and are planned or in process for the current academic year.


Project Lifecycle 7

COMPLETED AND ASSESSED PROJECTS

These projects have completed the last phase of their lifecycle. These projects will not appear in

subsequent versions of this annual document. Operational projects are listed in Appendix B.

SUPPORT INSTRUCTION

Initiator: Don Norton Description: Room 4028 ‐ AV Renovation (2901) Technology Plan Initiative: 2 Anticipated Outcomes:

Implement Summer 2012 within budget constrained by grant funds

A higher quality learning experience for children and student‐teachers by decreasing the number of observing students in the lab classrooms,

Improved instruction in all Early Childhood Education courses taught in Room 4028 by allowing access to the children’s learning environments/classrooms any time of the day.

Improved instruction for all Early Childhood Education classes on all campuses by allowing faculty to record environments, curriculum activities, and social interactions: teacher‐parent, teacher‐teacher, child‐teacher, child‐child. Recording, editing, and production ability on camera system will allow faculty to develop video vignettes supporting the instructional topic of the day.

Improved ability to assess “Student and Program Learning Outcomes” for capstone courses in the Early Childhood Education Program.

Assisting students in developing a competency based Multi‐Media E‐Portfolio Assessed Results:

The closed circuit video system does offer a high quality learning experience in the college classroom when it is used.

The training manual and accurately labeled camera controls have allowed the system to reach its project goals: 2 – 6.

Faculty and observing students have been trained in operating the observation component of the system.

Additional training is needed for faculty to fully use the record and editing aspects of the system. Initiator: Margaret Korisheli Description: Room 7102 ‐ AV and PC Room Renovation (2902) Technology Plan Initiative: 2 Anticipated Outcomes:

Replace screen with a larger format to accommodate the unique needs of drawing classes. Assessed Results:

When the AV room renovation was completed in 2011 a small screen that fit the projected image replaced a very large screen. After the project’s completion drawing instructors made it clear that the screen in that classroom is used as a backdrop for still‐life and model set ups in addition to the traditional use of receiving a projected image. The instructors lived with the change for a semester and the project was assessed with a questionnaire to instructors. Based on analysis of the assessment it was determined that a large screen was necessary for pedagogical purposes.


Project Lifecycle 8

A foundation grant was received and the new larger screen was installed in Fall 2012. The new screen meets the anticipated outcome. In addition the size of the projected image was increased giving a double benefit to the project.

Initiator: Computer Services, Facilities Description: NCC LRC ‐ AV in classrooms (1139) Technology Plan Initiative: 2 Anticipated Outcomes:

Technology Group II items will be identified to meet the required deadlines

All Technology Group II items will be within the budget allocated by the State Assessed Results:

State Group II budget provided 100% of the funds for 10 classrooms with comprehensive AV systems which includes projector, screen, ceiling mounted speakers, podium, document camera, PC and DVD player.

State Group II budget provided approximately 50% of funds for the AV system in a general purpose auditorium / large lecture hall. The remaining 50% came from a local grant from the Dallons family, the hall then being named “Dallons Hall”.

Dallons Hall has the same instructional equipment as found in the 10 classrooms plus a large, rear‐projection screen and concern‐quality, surround‐sound audio reinforcement. The Dallons Hall also provides for “front of house” control for an AV operator to manage sound and video for high visibility events.

All instructional AV systems include convenient, easy to understand single pane control panels that allow faculty to operate the system with minimal training.

Initiator: Mark Stengel Description: NCC LRC ‐ Coin‐Op Printing in the Library (2339) Technology Plan Initiative: 5 Anticipated Outcomes:

Provide self‐service printing in LRC

Replace old equipment for self‐service photocopying Assessed Results:

After a somewhat shaky initial implementation (tweaking software, adjusting hardware) the results are positive. Students using the LRC computer lab are now able to pay for and retrieve print jobs without staff intervention.

Bonus result: library staff is freed from cashier duties, and are able to devote more time to library functions.

Initiator: Marcia Scott, Lisa Wearda Description: iPads for Nursing faculty (4451) Technology Plan Initiative: 9 Anticipated Outcomes:

Provide remote access to email, calendar, meeting notes and documents.

Access healthcare libraries for current articles, medical dictionary, drug book, and diagnostic tests to augment patient research and plan patient care without the bulk of large textbooks in the clinical and classroom setting.


Project Lifecycle 9

Compare preference and usage of the larger screen on the iPad to that of the iTouch for student use in the nursing classroom, skills lab and clinical setting.

Determine value of purchasing additional iPad’s for nursing student and faculty. Assessed Results:

iPad’s have been useful for remote access during meetings and conferences.

iPad’s were reported as more efficient for accessing Cuesta networked resources.

Usage in the clinical setting has not proven more favorable than the iTouch or smaller electronic handheld devices to accomplish online healthcare research for patient care.

Faculty prefer smaller handheld devices such as iTouch for patient research in the clinical setting.

Faculty prefer a laptop or desktop computer for in classroom research.

No further purchases of iPad’s will be made for nursing student and/or faculty use at this time. Initiator: Director Library Services and Distance Ed and Computer Services Description: Master Ticket for implementing Moodle LMS via Remote Learner (5559) Technology Plan Initiative: 6, 11 Anticipated Outcomes:

Train DE support staff on critical Moodle functions (Dec. 2011)

Convert course content from existing Blackboard courses to Moodle (October 2011)

Implement integration between Banner and Moodle (December 2011)

Train all current DE instructors on Moodle (May 2012)

Begin teaching some DE courses in Moodle (January 2012)

All DE courses offered in Moodle (June 2012) Assessed Results:

DE support staff are trained on critical Moodle functions

Most courses have been successfully converted. A few failed to convert, and most required some minor tweaking after conversion.

Banner and Moodle integration completed.

Most DE instructors have been trained. Training is ongoing, with a shift in focus from Moodle basics to best practices

22 courses (15 instructors) were taught in Moodle in Spring 2012. Those instructors formed a group in Moodle to share experiences and tips.

Blackboard LMS ceased to be available in June 2012.

Virtually all DE courses will have made the transition to Moodle in Spring 2013 (those which are offered only in Spring have not yet been taught in Moodle.)

Project is within budget and on schedule. Initiator: Director Library Services; Distance Ed; Computer Services Description: Create Tips and Tricks document for RL/Moodle for Faculty use (6111) Technology Plan Initiative: 13 Anticipated Outcomes:

Documentation made available on Moodle to supplement formal training

Documentation is available on via 24x7 and remote access via a web site Assessed Results:

Web site has been created: library.cuesta.edu/distance/facresources.htm


Project Lifecycle 10

In addition to college contact information and local tips (welcome letters, our Moodle sites, etc), the site has links to multiple Moodle training and documentation provided by a wide range of sources

The site goes beyond Moodle, providing links to useful information on pedagogical practices, copyright, and other tools for online education

Initiator: Computer Services Description: Develop class in strengths/weakness of iPad versus computer in the classroom (6437) Technology Plan Initiative: 9 Anticipated Outcomes:

Gather information from outside sources (Jan 2012)

Conduct personal analysis (Feb 2012)

Create documentation (Feb 2012)

Offer presentation to faculty and staff (Feb 2012) Assessed Results:

Given, at the time, the newness of the iPad and the lack of available outside source material, some attendees of the presentation were disappointed there were not more definitive conclusions and directions.

Initiator: Walt Rehm, Jani Johnson Description: Room 1100 ‐ AMX upgrade (6646) Technology Plan Initiative: 2 Anticipated Outcomes:

Have the technology make the use of it easy for the instructor and therefore improving the experience for the students

Assessed Results:

Since the new AV switch box has been installed, instructors have been able to switch modalities with ease, improving pedegogy methods in the classroom by streamlining lectures using various modes of audio and visual presentations.

The system is working well and servicing the instructors in a much improved manner ‐ thank you! Initiator: Marie Larsen Description: Room 2002 ‐ AV Renovation ‐ Foundation Grant (7345) Technology Plan Initiative: 2 Anticipated Outcomes:

Replace non‐functional Smart Board with a Smart Podium

Replace aging Data Projector with short‐throw projector

Center Data Projection

Replace center whiteboard with larger non‐glare whiteboard to accommodate Data projection Assessed Results:

This was a very successful project. Math faculty love the larger whiteboard for projection and well as having it as close to center as possible. The replacement of the Smart Board with a Smart Podium has allowed more flexible scheduling for mathematics classes.

The Smart podium made room 2002 a much more user‐friendly classroom and all whiteboard space can be utilized whether or not you are using technology.



The new Data projector is much clearer and projection is larger due to the increased size in the whiteboard.

The non‐glare whiteboard allows the Math Division to project directly onto the whiteboard without the glare from a data projector bulb.

Initiator: Walt Rehn, Jani Johnson Description: Room 1113 ‐ AV Renovation ‐ Foundation Grant (7454) Technology Plan Initiative: 2 Anticipated Outcomes:

Change workstation to face students

Replace platform

Replace Elmo

Integrate all systems through the current computer in the room Assessed Results:

The room’s AV system is working great. The instructor can now face the class when using the computer. Elmo and Power Point is working well. System is now modernized and able to accommodate our lecture courses – thank you!

Initiator: Don Norton Description: Room 4015 ‐ AV CCTV System ‐ CTEA Grant (7832) Technology Plan Initiative: 2 Anticipated Outcomes:

Implement August 16, 2012 within budget constrained by grant funds

A higher quality learning experience for children and student‐teachers by decreasing the number of observing students in the lab classrooms,

Improved instruction in all Early Childhood Education courses taught in Room 4028 by allowing access all 3 children’s learning environments/classrooms any time of the day.

Improved instruction for all Early Childhood Education classes on all campuses by allowing faculty to record environments, curriculum activities, and social interactions: teacher‐parent, teacher‐teacher, child‐teacher, child‐child. Recording, editing, and production ability on camera system will allow faculty to develop video vignettes supporting the instructional topic of the day.

Improved ability to assess “Student and Program Learning Outcomes” for capstone courses in the Early Childhood Education Program.

Assisting students in developing a competency based Multi‐Media E‐Portfolio Assessed Results:

The closed circuit video system does offer a high quality learning experience in the college classroom when it is used.

The training manual and accurately labeled camera controls have allowed the system to reach its project goals: 2 – 6.

Faculty and observing students have been trained in operating the observation component of the system.

Additional training is needed for faculty to fully use the record and editing aspects of the system. Initiator: Don Norton Description: Room 4403 ‐ AV Renovation ‐ CTEA Grant (7833)



Technology Plan Initiative: 2 Anticipated Outcomes:

Improved instruction by simplifying through integration multiple media sources.

Improved learning for students with a quality audio and visual media experience.

Stay within CTE allocated funds.

Completion in the Spring 2012 semester Assessed Results:

Instruction has improved with the integrated media box.

Stayed within budget. Initiator: Library, Computer Services Description: providing both iPad and Android tablets for check out. (8019) Technology Plan Initiative: 9 Anticipated Outcomes:

Provide both iPad and Android tablets for check‐out via the Library for employees to evaluate how they could be used either in the classroom or in other area of Cuesta.

Allow for an informed decision before additional funds are requested either via general funds or an outside grant for these devices.

Allow for Computer Services to determine how best to support such devices at Cuesta and which Android device would best work for Cuesta.

Discover ways to use tablets to improve teaching or other work

Develop comparative evaluations of iPad and Android tools Assessed Results:

Faculty using the iPad found a number of uses in instruction, chiefly to provide functionality not otherwise available in their classrooms. These uses include using the iPad to record and play back student speeches in classrooms lacking equipment, and iPad apps used for ear training in music classes.

Users of both iPads and Androids were interested in determining whether tablets would work as replacements for desktops or laptops (not necessarily.) The absence of word processing software (MS Word) frustrated some users who tried the tablets for taking notes in meetings.

There is sufficient interest among faculty and staff to continue the program. The Library is updating our records after a transition to new staff, and will contact those on the waiting list in late August. After providing tablets to those still on the intitial list, we will put out a new call for interested parties.

Computer Services determined tools and process for configuring and wiping iPads.

Computer Services did not determine tools and process for Andriod devices. Initiator: Margaret Korisheli, Jenn Martin Description: Room 7120 ‐ AV Renovation ‐ Foundation Grant (8055) Technology Plan Initiative: 2 Anticipated Outcomes:

Replace outdated computer – Reduce the number of cancelled classes due to computer malfunction

Replace outdated video system – Improve the quality of video image

Replace rack for equipment – House the equipment in a stable structure

Upgrade media station audio system

Upgrade media station control system



Upgrade media station cables and hardware Assessed Results:

Replace outdated: o Computer – Reduce the number of cancelled classes due to computer malfunction o Video System – Improve the quality of video image o Rack for equipment – House the equipment in a stable structure

Upgrade Media Station : o Audio System – Improve instructor o Control System – Prevent instructors from o Cables and Hardware

Initiator: Margaret Korisheli Description: Room 7107 ‐ Laptop and Data Projector (8077) Technology Plan Initiative: 2 Anticipated Outcomes:

Immediate access to web‐based projection

Increase the number of media presentations by decreasing the set time needed by instructors

Eliminate the need for a DVD to save space and future replacement costs.

Use a laptop to connect to the data projector Assessed Results:

The ability to show web‐based projections has transformed teaching in our 3‐D Design and sculpture classes. Instructors show photo and video clips of professional artists and sculptural techniques. In addition students can share images they have posted to the web and confirm payment of materials fees by accessing their myCuesta accounts.

Short, relevant media presentations have increased since the installation of the permanent data projector and computer. An added bonus has been the increased quality of the projected image.

Playing DVDs through the computer eliminated the need for a separate DVD player.

In implementing the project it was determined that the permanent installation of the new data projector was more expensive that the budgeted amount. A migrated Mac desktop computer was found to take the place of the originally planned laptop. This solution has worked out well and meets the AV needs for the classroom. In using and assessing the project it became apparent that a remote is needed to advance images. To protect the computer from classroom dust it was installed in the tool room forcing the instructors to stand behind the students when lecturing. This places hearing‐impaired students at a particular disadvantage.

Initiator: Susan Lloyd Description: Room 6108A ‐ Minor Renovation (8998) Technology Plan Initiative: 2 Anticipated Outcomes:

upgrade of ill‐functioning AV equipment in Room 6108A.

improved audio with drop down speakers

improved safety with electrical cords hidden in walls

improved classroom delivery of lessons with functional, reliable equipment

better transitioning from one AV source to the another with a central control Assessed Results:



Students all can hear Oral Comprehension exercises clearly. Previously, we had complaints every test period about not understanding because of the transmission. Presently, our SLO is Interpretive Listening thus this is vital.

Instructors have one control instead of turning on and off the data projector, overhead projector and computer in different locations.

Cords on floor are gone resulting in no more tripping over them.

All AV equipment consistently works instead of regularly failing because of electrical shorts and aging equipment.

Initiator: Marie Larsen Description: Room 4112 ‐ UST projector and non‐glare whiteboard (9391) Technology Plan Initiative: 2 Anticipated Outcomes:

Replace aging Data Projector with short‐throw projector

Center Data Projection.

Replace center whiteboard with larger non‐glare whiteboard to accommodate Data projection. Assessed Results:

This was a very successful project. Math faculty love the larger whiteboard for projection and well as having it as close to center as possible.

The new Data projector is much clearer and projection is larger due to the increased size in the whiteboard.

The non‐glare whiteboard allows the Math Division to project directly onto the whiteboard without the glare from a data projector bulb.

Initiator: Computer Services Description: NCC LRC ‐ PC and Desktop Deployment (1138) Technology Plan Initiative: Anticipated Outcomes:


All group II items will be within budget allocated by the State Assessed Results:

State Group II budget provided 100% of the funds for 195 new PCs, both Mac and Windows.

These computers include five student labs: Library, Library Research, Writing, Math, and DSPS.

Employee use computers include the NCC Professional Development Center (6 laptops) and approximately 40 offices.

SUPPORT AREAS OUTSIDE OF INSTRUCTION

Initiator: Jay Chalfant Description: NCC ‐ Upgrade / Replace L2/3 Core (222) Technology Plan Initiative: 5, 6, 7 Anticipated Outcomes:

Improve performance of main network routing function on each campus.

Provide an open‐standards compliant foundation for future network infrastructure upgrades.



Maintain an ongoing support contract with manufacturer for break‐fix and upgrades. Assessed Results:

Performance of main network routing function is improved.

Open‐standards compliant software supports modern, vendor independent protocols.

Core network device at both campuses is under full support contract from manufacturer. Initiator: Computer Services Description: NCC LRC ‐ Network (1136) Technology Plan Initiative: 5, 8 Anticipated Outcomes:


All Technology Group II items will be within the budget allocated by the State Assessed Results:

State Group II budget provided 100% of the funds for new wired and wireless access layer switches for the new NCC LRC building.

Wireless coverage is approximately 100% within the building (coverage is “wall to wall”.)

Wired switches provide excellent performance for desktop computers in office and labs.

State Group II budget provided 100% of the funds for the NCC core switch used by the entire Paso Robles campus.

The new core switch was put into service in June 2012 and is 10‐100 times faster than the core switch it replaced which was 10+ years old at the time of its retirement.

Initiator: Computer Services Description: NCC LRC ‐ Data Center / MDF (1137) Technology Plan Initiative: 5, 6, 9 Anticipated Outcomes:


All group II items will be within budget allocated by the State Assessed Results:

Data Center project was completed on time and on budget.

New NCC Data Center provides improved power and cooling stability compared to previous facility.

Initiator: Computer Services Description: SLO ‐ Upgrade / Replace L2/3 Core (1233) Technology Plan Initiative: 5 Anticipated Outcomes:

Replace aging core network switches at NC campus and SLO campus by Spring 2012

Switches will be current technology in order to support the campus needs

Switches will be fully supported by the vendor Assessed Results:

Planning and Budget Committee fund allocation provided 100% of the funds for the SLO core switch used by the entire San Luis Obispo campus.

The new core switch was put into service in August 2012 and is 10‐100 times faster than the core switch it replaced which was 10+ years old at the time of its retirement.



Initiator: Computer Services Description: Upgrade Virtual Tape Library use for data backup (1273) Technology Plan Initiative: 5, 6 Anticipated Outcomes:

Replace the obsolete and undersized Virtual Tape Library (VTL) that serves as the initial landing spot for essentially all backups performed at Cuesta College

Improve speed and reliability of daily and weekly backups

Increase retention of daily and weekly backups to provided better recovery services to Cuesta employees

Assessed Results:

Project Oz fund allocation provided 100% of the funds for the primary VTL at the SLO campus.

The new VTL includes “deduplication” logic which radically increases the apparent capacity of the storage compared to traditional “compression” logic. The old VTL stored approximately 10 TB of data. The new VTL stores more than 160 TB of data.

Speed, reliability, and retention of daily and weekly backups is very substantially improved. We now retain one quarter’s worth (three months) of data on the VTL which significantly reduces workload and simplifies archival procedures.

State Group II budget provided 100% of the funds the secondary VTL at the NCC campus. This VTL “replicates” the data from the SLO VTL providing geographic diversity for backed up data.

In the future, as the NCC data center grows, the NCC VTL will also serve as a primary for servers at that location with the SLO then serving as a secondary replication site for NCC servers.

Initiator: Academic Affairs, A&R Description: Class Finder Enhancements (1324) Technology Plan Initiative: 3 Anticipated Outcomes:

Add additional elements o Repeatability of course o Grading option (for pass/no pass grading)

Improve search functionality

Simplify the method of selecting a term.

Allow all combinations of days, not limited to inputted selection. (ie: if search is entered for MWF, allow combinations of one‐day or MW offerings, rather than narrowed to MWF courses only.)

Ability to narrow “Less Than Full Term” selection to courses not yet started rather than all short courses for the entire term, which may have ended.

Create a global, keyword “Search” capability.

Improve ability to view required information necessary

Access to comments which provide information such as mode of instruction (computer‐taught instruction), mandatory meetings, additional material fees, etc

Wait list seats

Cross‐listed class availability and detail

Class location

Major and Program courses

Improve multiple meeting lines view



Change the status, i.e “In Progress” coding on the view classes screen to increase search success and understanding

Link Class Finder to Curricunet

Provide the ability to display important announcements related to critical change in a course offering that impacts course enrollment.

Assessed Results:

Enhancements were a result of Computer Services work orders and input from an ad hoc taskforce from Academic Affairs and Admissions & Records. Some of the enhancements were necessary Ed Code requirements such as specifying courses that have a pass/no pass grading option and limits on repeatability.

Implementation of waitlisting required additional functionality related to waitlist and cross‐listed seat availability.

The majority of enhancements were to resolve frequent user confusion and to provide comprehensive course information previously available only through the Class Schedule, such as method of instruction and additional material fees.

The enhanced Class Finder is being utilized at new student Orientation with academic counselors, who no longer need to clarify the different campus locations, which are now sorted separately and delineated by color. This resolved a major issue of students inadvertently enrolling in a North County campus course presumed to be on San Luis Obispo campus.

Counselors have not reported any new issues. Initiator: Academic Affairs Description: Master Ticket for Curricunet Project (1399) Technology Plan Initiative: 14 Anticipated Outcomes:

Implementation Spring 2011

Provides for web based curriculum development by employees via myCuesta

Provides student access to course outlines via the web

Ability to store SLOs with course outlines

Appropriate data is loaded from Curricunet into Banner so that no duplicate data entry is required

Significantly reduce paper used for the curriculum development, revision and approval process Assessed Results:

Implementation was delayed until Fall 2011 (go live). Delays on the development side (Governet) of setting up our site affected our go live date. The delay allowed us more time to set up training workshops for CurricUNET users. We also did not have to change the reviewing procedures (a totally different process) mid‐year.

The web based database has provided increased access (24 hours) to faculty members to complete curriculum development directly into the system as opposed to our previous process. While development of the database is still a work in progress, most users find CurricUNET to be convenient and easy to use once they’ve had the appropriate training.

With CurricUNET, we are now able to provide students with access to our course outlines again. Our programmer has been able to create a link in the Class Finder to pull the data from CurricUNET, however we had to take this link offline temporarily due to needing to cleanup up some of the course data. Students are also able to access course outlines by going to the Cuesta CurricUNET site.

CurricUNET allows a way to store course and program student learning outcomes in a centralized electronic database. These were previously stored at the divison/department level and may or may not have been easily accessible before and available to the public. One hundred percent of



our program student learning outcomes have now been entered into CurricUNET. We are currently working to get course student learning outcomes data entered.

We currently do not have a direct data load from CurricUNET into Banner. College of the Sequoias is working on bridging this interface for loading courses (not programs) and plan to go live with their interface in December 2012. We have been in contact with their programmers and will begin to work on our interface once we see they are successful with their system.

The reduction of paper usage has been very successful. CurricUNET has created zero paper waste for Curriculum Committee except for what is personally printed. We have done away with paper packets. Curriculum is currently reviewed within the system and meeting agendas and minutes are distributed electronically via email.

Initiator: Academic Affairs Description: Create Schedule Edit Reports (1406) Technology Plan Initiative: 14 Anticipated Outcomes:

Decrease the amount of faculty loading issues

Decrease the amount of payroll errors

Help to ensure that Faculty contract were created accurately

Lessen errors with both MIS and the 320 reports

Create a place to load all of the faculty on FMLA and at the same time track the sub on the CRN to ensure that Peralta violations do not occur.

Help with the calculation of the 50% rule Assessed Results:

It has helped us catch faculty assignment types that are missing, however the issue with meeting lines without faculty loaded on them show up on the report. Even though this is acceptable, this causes additional work on our side trying to determine what is real or not.

If we are able to find the missing lec/lab prior to payroll extraction, this does in fact decrease the amount of payroll hours.

We are not sure how and when faculty contracts are created, therefore we cannot assess if they were created accurately. Might need to check with HR and Payroll.

Things have gotten better regarding MIS and 320 reporting. We don’t seem to get as many errors back from Chris Green and Lori McLain. However, we are unsure if there are issues around the 320 that are being resolved outside of our area.

Nothing to report yet regarding loading all of the faculty on FMLA and tracking the sub on the CRN to ensure that Peralta violations do not occur. Training will begin next week.

Not sure we can address whether this helps with the calculation of the 50% rule until we are certain we are even loading the faculty correctly!

Initiator: Lana Rauch Description: New Web Site ‐ CMS (1537) Technology Plan Initiative: 10 Anticipated Outcomes:

New design of Cuesta web site; consistent look, feel and navigation across the entire web site; easy navigation by our target audiences

Content is managed using CMS tool OmniUpdate

New site launched March 2012

Content updated on a regular basis by users



New www server is hosted off site to better serve during a campus emergency that includes a power outage

Assessed Results:

Launch o Cuesta College launched the redesigned www.cuesta.edu on September 20, 2012. The

site launch date was originally scheduled for March 2012 but was pushed it to September 20, 2012 and it successfully launched on the latter date.

o We are currently moving into Phase 2 which will address the academic programs and the mobile website.

Navigation o The goal of consistent and easy navigation – finding what our target audiences are

looking for in the most efficient manner throughout the site – was achieved. Research was conducted to determine first who the target audiences of Cuesta College were and then that the navigation best suited those audiences.

o The research was conducted through focus groups and surveys during both the wireframing phase and alpha/beta testing phase prior to launch. Analytics data has been gathered that show our users are entering the site a variety of ways (entering by direct URL, from the home page and by embedded search).

o The page path level shows how viewers entered the site (in ranked order): www.cuesta.edu home page Library area Student area Community About Cuesta College

These are the most searched landing pages (in ranked order): o www.cuesta.edu home page o Student area o About Cuesta College area4 ‐ Community o Library

Combined input from the Community College Public Relations Organization call for entries, and a survey held by Cuesta College Student Services department stated overall that the site is “easy to navigate, with clear concise content.”

An internal Student Services focus group was conducted and it was found that the “Getting Started” information needed to be carried across all three landing areas. This change was implemented before launch.

Post‐launch research has continued to be collected and adjustments have been made to continue to improve navigation based on that data.

Consistent Look and Feel o Consistent look and feel throughout the site has been accomplished through adoption

of OmniUpdate’s content management system (CMS), OU Campus. The software’s function is to allow non‐technical staff to easily update web pages without dealing with HTML code and allows them to focus their work to updating the content. The look of site is kept in check by offering pre‐styled templates and a toolbar with limited font and color choices in designated regions of the page. These locked‐down templates keep the site free from user‐determined styles and eliminate broken pages. The software also forces ADA compliance by refusing for a page to be published that doesn’t have an “alt” tag attached to an image.

Content Updates o The OmniUpdate/OU Campus product has fulfilled the objectives to make web page

content updates easier to make. About 40 content owners were trained in the OU campus software. Based on custom reports from OU Campus those users have created



over 2,500 pages and over 73,000 page publishes. Users edited these pages over 23,000 times in a six‐month period.

o Of the 73,000 pages, 9,300 RSS news pages were created. These pages were are put up weekly if not daily and allows for a more dynamic web experience for the viewers.

Off‐site Hosting o It was found that hosting the website at an offsite company proved to be valuable in the

instance of an emergency. Over the course of the six months of being launched, the SLO campus had two instances where the power failed. The marketing staff were able to load “power outage” messages to the Cuesta home page via an iPad (with a data plan) to the offsite server informing students that classes were canceled until power was restored.

Initiator: Nohemy Ornelas Description: Master Ticket Create appropriate access to migrated Fin Aid data on AIX (2098) Technology Plan Initiative: Anticipated Outcomes:

Access historical information for financial aid processing. Assessed Results:

Information is now accessible through Argos reports which allows us to access historical information as needed.

Initiator: William Benjamin Description: Master Ticket Create appropriate access to migrated HR/Payroll data on AIX (2099) Technology Plan Initiative: Anticipated Outcomes:

HP3000 can be turned off.

All required data was downloaded to reports, stored on a shared drive

Users have appropriate access to migrated data through the stored reports Assessed Results:

All legacy Human Resources and Payroll data was downloaded into reports before the HP 3000 was shut down.

The legacy HR/Payroll master records include all data elements that were available in the QSS (pre‐Banner) system.

Initiator: Chris Green Description: Master Ticket Create appropriate access to migrated Fiscal data on AIX (2100) Technology Plan Initiative: Anticipated Outcomes:

Data will be available in PDF and TXT format. Assessed Results:

Data is stored in PDF and TXT format and Fiscal Services staff has access on the G drive.

Initiator: A&R Description: Implement Banner Automated Waitlist for Summer 2012 (3279)



Technology Plan Initiative: 3, 14 Anticipated Outcomes:

Conduct waitlist training sessions for support staff, students, and faculty to ensure a smooth summer 2012 implementation

Students will successfully utilize automated waitlist for the summer 2012 registration cycle

Impacted classes will utilize waitlist seating to impartially enroll students on a first‐come, first‐serve basis based on waitlist parameters so faculty are not impacted with student contact to request a seat in class before term begins

Waitlist seat available email notification will be delivered promptly to students to their myCuesta gmail account

Email notification will clearly advise students their options to enroll within 72 hours or drop from the waitlist for availability to other students

Faculty will utilize waitlist rosters at the first class meeting as a tool to fairly issue add codes for late adds

Analyze/review parameters for changes or adjustments after summer 2012 registration implementation

Obtain feedback from student services staff on waitlist implementation for adjustments or suggestions to documentation created for implementation

Continually review waitlist processing for modifications/adjustments related to Banner updates Assessed Results:

Attended 10 Division meetings to review new Faculty Self‐Service waitlist screens, reviewed waitlist functionality, and how add codes coordinate with waitlists.

758 waitlist email notifications were delivered for summer 2012 registration cycle.

32.2% (224/758) enrolled in the class

20.4% (155/758) notifications expired and students replaced themselves back on waitlist; Of those that replaced themselves:

o 51.6% (65/126) enrolled in the class o 48.4% (61/126) remained on the waitlist o 0% (0/126) dropped from the waitlist

474.4% (359/758) notifications expired, no subsequent action by student

71.5% (206/288) of waitlisted students enrolled for waitlisted class during late registration (after start of class), which would have required add code issued by instructor to indicate instructor’s use of waitlist

No reported issues with email notification delivery to students. Those that reported not receiving notification did not check myCuesta email address.

The enrollment response time was changed from 72 to 24 hours after waitlist email notification delivered by shared governance decision of Academic Senate and Enrollment Management.

Email notification specified expiration time‐stamp and clear directions on steps to enroll within 24 hours. No reported issues with email information or ambiguity.

No reported issues of delayed email delivery, beyond the 24 hour enrollment deadline. Those students that did make contact accessed their email notification after the expiration timestamp, by their own admission, and wanted to be put back in front of the queue because they were dropped from the waitlist.

Initiator: Toni Sommer Description: VPAS needs web site for Budget and Fiscal info (3913) Technology Plan Initiative: 10 Anticipated Outcomes:



Establish a website as a communication conduit that posts all information regarding budget and fiscal issues.

Assessed Results:

With the conversion of the District’s website and the need for a conduit for accreditation, it was more effective to organize and update the current Planning and Budget website which was completed in September 2012. The outcome was thus met.

Initiator: Nohemy Ornelas Description: Digital Signage for FinAid (4746) Technology Plan Initiative: 3 Anticipated Outcomes:

Provide students with information regarding financial aid both at NCC and SLO Campus through media screens.

Implementation Fall 2011.

Budgeted through Financial Aid Categorical Funding to promote outreach to students. Assessed Results:

Students are able to view FA updates and rules while they wait for assistance at the SLO campus and in the cafeteria at NCC.

Information is updated to ensure that students stay current with any changes that may impact their financial aid such as changes in eligibility requirements.

Initiator: Marketing Description: Implement new event calendar on website (5428) Technology Plan Initiative: 10 Anticipated Outcomes:

Allow for multiple users to enter content

Converge existing calendars into one location

Produce filtered event streams according to general needs (Academic, Special Events, etc.)

Produce share‐able events on a variety of web‐enabled platforms

Add additional functionality to the current method of flat html files

Promote a publically accessible comprehensive events calendar that lists events for the entire college

Assessed Results:

The public college calendar is fed by five departments with 10 staff who upload events on‐the‐fly lessening the burden on Computer Services and Marketing. The wait time for getting events loaded is now minimal. Each department adds or edits events through the easy‐to‐use Google calendar form.

The master calendar (owned by Marketing) uses the free Google calendar module to compile the separate departmental calendars into one view.

The average number of entries a month is 36. The calendar is available on every page from a link in the footer on www.cuesta.edu and can be viewed by week, month or list on all platforms (desktop, mobile, and tablet). It is available in the main home channel in myCuesta as a list view only

Initiator: Kristin Pimentel Description: Master Ticket Create appropriate access to migrated Student data on AIX (6138) Technology Plan Initiative:



Anticipated Outcomes:

HP3000 can be turned off

All required data resides in Oracle database or stored reports

Users have appropriate access to data either through reports or query screens Assessed Results:

All legacy student academic history was populated into a table (Argos) for us to research data when the HP 3000 was shut down. Student history allows us to look at the student information, contact information, enrollment, fees, account receivable, petitions and equivalencies which Banner could not store for our research to inquire to past enrollment issues. A&R has used this successfully during our investigations.

The legacy student master records include all data elements that was stored in pre‐banner; which Banner could not support the data. A&R has used Argos datablock to research other data that is not found in the student academic history.

Initiator: Fiscal Services Description: Outsource printer support (6187) Technology Plan Initiative: 4 Anticipated Outcomes:

Eliminate up to 30% of total print costs and significantly reduce the environmental impact of the college‐ $50K savings. (B&W printing is approx 2.8 million copies annually, color is approx 500,000 annually. Reprographics, alone, copies about 5 million a year; balance of 2.2 million copies annually throughout campus.)

Develop fleet redesign strategies that may include device consolidation and redeployment, as well as selective replacement to optimize fleet capabilities and utilization.

Procure, install, and configure new or redeployed imaging and printing devices.

Monitor and optimize the day‐to‐day management of the printing and imaging environment. Includes contracting for service, parts, and supplies management to minimize costs and keep devices running reliably, as well as recommendations for continuous optimization and proactive, continuous monitoring of fleets.

Contract remote support for ongoing needs and measurement of stated objectives

Reduce Computer Services resource in the support of college printers. This includes service calls and ordering of consumables.

Assessed Results:

There has been an increased cost to the District. A budget increase of $99,000 was added to the Fiscal Services budget for FY2013‐14 to cover additional cost.

Phase II of the project has stalled. There is little interest on campus to move forward. Ricoh has provided phase II recommendations for the Admin Services cluster.

Toner replacement has been an ongoing concern. Initiator: Trudy Bell Description: Change BookStore Servers to on campus VMs (8929) Technology Plan Initiative: 7 Anticipated Outcomes:

Increased security.

Increased support from Computer Services.

Prevent any hard shutdowns with power outages to bookstore, so no or very little data loss.

Ability to increase total disk space when needed.



Assessed Results:

Servers are much more secure.

Computer Services staff has been able to assist when we have network problems.

There has been no data loss, due to computer crashes, but it does take longer to get the bookstore up and running then it did when we had our own servers located in the bookstore.

We changed from a DOS based POS system to a windows based POS system and found out we need more disk space. In the past this would have taken several weeks to get ordered and then installed, with the virtual servers, Computer Services is able to get this done in just a few days.

We will have a more complete picture of the results when we have been on this system longer. Initiator: Chris Green Description: Change to SSB Optional Fees Screen (8986) Technology Plan Initiative: Anticipated Outcomes:

Less complaints from students stating that they didn’t see the fee was optional

Satisfy auditor’s concern that we are fully disclosing that the ASCC Card Fee is optional Assessed Results:

Page was changed so that students have to scroll to the bottom before continuing to the next page. This ensures all text on the page is at least viewable to the student before the student can continue.

Initiator: Ryan Cartnal Description: Assessment Score Processing Server (10168) Technology Plan Initiative: 6 Anticipated Outcomes:

Stable, computerized, and timely processing of assessment test scores

Stable, computerized, and timely reporting of enrollment and FTES reports

Return the college to the level of computerization, vis‐à‐vis assessment processing and reporting, that existed in the mid 1990’s

Assessed Results:

Stable, computerized, and timely processing of assessment test scores is occurring with the implementation of the assessment server.

Stable, computerized, and timely reporting of enrollment and FTES is occurring with the implementation of the assessment server

The college is closer to the assessment and reporting capabilities that existed pre‐Banner, but has not fully attained the capabilities that existed in the mid 1990’s

Initiator: Lana Rauch Description: Get Accredittaion web site moved to OU (10761) Technology Plan Initiative: Anticipated Outcomes:

Accreditation site needs to be in non‐html, content management system so that information is up‐to‐date and easily changeable.

Assessed Results:

Needed to have the same sub navigation buttons from page to page. This request falls outside of what OU Campus does (automatic sub navigation). The hard‐coded sub‐nav button request was fulfilled by using a different template (cuesta_lower_acred.tcf).

Accreditation site was successfully moved to OU Campus in October 2012.



Initiator: Computer Services Description: Storage Upgrade 2012 Master (11365) Technology Plan Initiative: 5, 6 Anticipated Outcomes:

o Keep existing storage environment current for support

o support new features to improve backups of VMs

o support replication of VMs to NCC Assessed Results:

Storage environment is now current and fully supported

Replication of backups to NCC is handled by Quantum DXi's Initiator: Lana Rauch Description: Web site search ‐ Google appliance dead, implment Google CSE (12260) Technology Plan Initiative: Anticipated Outcomes:

Users will be able to search locally within www.cuesta.edu and academic sites to find web pages. Assessed Results:

The Google custom search engine was set up in September 2012. It successfully searches within those directories with an output to this page: http://cuesta.edu/general/search.html

Initiator: Ryan Cartnal Description: Upload File for English Assessment from Accuplacer (12360) Technology Plan Initiative: 3 Anticipated Outcomes:

Assessment test scores will be automatically uploaded to Banner from Accuplacer.

Eliminate the current manual essay score entry process completed by staff, ensuring that students receive test scores sooner.

Enable registration within several hours of completing the assessment tests. Assessed Results:

The upload process works flawlessly. Assessment results are now uploaded automatically, saving staff time and decreasing the amount of time students have to wait to receive their assessment results.

This increased efficiency allows students to register more quickly, which indirectly supports enrollment targets.

Initiator: Ryan Cartnal Description: Upload file for math assessment test from Accuplacer (12361) Technology Plan Initiative: 3 Anticipated Outcomes:

Assessment test scores will be automatically uploaded to Banner from Accuplacer.

This will eliminate the current manual upload and score entry process completed by staff, ensuring that students receive test scores sooner.

Enable registration within several hours of completing the assessment tests.



Assessed Results:

The upload process works flawlessly. Assessment results are now uploaded automatically, saving staff time and decreasing the amount of time students have to wait to receive their assessment results.

This increased efficiency allows students to register more quickly, which indirectly supports enrollment targets.

Initiator: Lana Rauch Description: Need to develop process for Marketing to update student lab screens for District marketing purposes (12398) Technology Plan Initiative: Anticipated Outcomes:

The plan is to have Marketing upload computer lab screens with limited help from Computer Services.

Plan includes having requestors submit written proposal to Cabinet for approval. Assessed Results:

Marketing’s electronic communications coordinator was given access to the labvol.instruction directory and have done two successful uploads.



COMPLETED PROJECTS

Projects listed here are completed, but not yet assessed and are not operational in nature.

When appropriate, assessed details of these projects will be listed in the Completed and

Assessed section in a future report. Operational projects are listed in Appendix B

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Description 10388 14 SARS TRACK for DSPS 10904 4, 15 Remove English computers from 3300 12283 14 Scholarship Live Button on Self Service 1376 14 Master Ticket for Web Time Entry Project 1441 14, 3 Implementation of student refunds via direct deposit 1456 3, 14 Electronic Transcripts

2459 9 Find a replacement product(s) for LANDesk patching and package deployment

4644 14 Review Self-Serve Finance Options 5383 14 CALB Drop Roster in TEST Setup for Instructor 742 10 Move OmniUpdate VM to Digital West

7789 9 Implement RT for use by Reprographics

9208 2 Room 3413 SMART 885ix, and projector replacements in N2411, 4111 and 3412

9963 9 Support SharePoint as it is implemented for Committees 1317 14 Loading of MIS data into SQL Tables to be available to ARGOS 10553 14 Argos report for historical Reflections course outline data 8006 na Employee compensation report - State Requirement



CURRENT PROJECTS (FY13‐14)

Via the Institutional Program Planning and Review process projects are identified. Projects are

then prioritized based on available resources, funding and any other pertinent criteria. This is a

list of projects that are not operational in nature. Operational projects are listed in Appendix B

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Description 367 6 implement improved Network Management and Monitoring 906 8 Network Wireless Upgrade Master Ticket 1318 14 A&R - Improve the Student National Clearinghouse Process 1401 14 Import data from Curricunet to Banner 1404 14 Master Ticket for moving remaining data from HP3000 to AIX box 1421 3, 14 Master Ticket for Degreeworks 1424 14 Master Ticket for Xtender (document imaging) 1428 14 Implement bolt on from SBCC for DSPS 1429 3, 14 Investigate Early Alert solutions 1436 14 SARS interface to Banner 1464 6, 9 PC Tech imaging consolidation/upgrades 3815 14 FLAC Module 4019 10 Non marketing web content plan 5383 14 CALB Drop Roster in TEST Setup for Instructor 7529 14 Tracking long term subs 7658 3, 14 Create Student Success tab in myCuesta 7675 12 Technical Resources for Banner 9 8013 6,7,9 Evaluate moving employee email from Exchange to Cloud 8033 4 NCC LRC - Network - plan for 2nd ISP 8423 14 Master Ticket for Luminis 5 9704 3, 14 New CCCApply system for October 2013 - Start Spring 2014 9827 5, 8 Network Upgrade Master Ticket 9964 12 Training Materials for SharePoint 10100 4 Replace 10 year old office computers 10414 4, 15 Physical Science consolidation plan 11773 15 Testing out new fields in RT that will be documented in ATAR 11989 5, 6, 7, 8 Network Upgrade - Building 3300/3400 12165 7, 9 Implement Shibboleth server for new CCCOpen project



12939 7, 9 Planned retirement of academic server 13105 4 3414 Assessment Lab Upgrade 13339 14 Change Assignment Type to work better for MIS and FLAC 13341 14 Using non-instructional for instructional assignments 13602 1, 9, 15 Lab: 3413 upgrade - Apple dual boot 13607 4 Phase II Printer Replacement Project 13655 3 Live Chat 13713 14 Load History Tracking - need to track Peralta rules 13715 New MIS requirement - Informed Student Educational Goal 13876 14 A&R - Enrollment Priority with 75% of 100 degree applicable credits 13957 7 Foundation Online Gift Form Solution 13964 Windows 7 Master Ticket 14247 Change Credit Card Processor 15228 4 Central IT 13-14 - Identify computers to be replaced 15280 6,7 upgrade WatchGuard Fireboxes 15558 3, 14 Master Ticket for Cuesta Promise 15959 4 adequate computing for displaced 6900 faculty


Overview and Status of Technology 30

OVERVIEW AND STATUS OF TECHNOLOGY

This section communicates key information about selected categories of Cuesta’s technology

based on planning and review documents. Each program completes an Annual Program Plan

and Review (APPW) and every five years each program completes a Comprehensive Program

Plan and Review (CPPR). In 2012 Computer Services completed a CPPR and followed in 2013

with an APPW. Data from both of these reviews are analyzed below and are framed in relation

to relevant Technology Plan initiatives.

STAFFING

COMPUTER SERVICES ORGANIZATION

The Director of Computer Services will be retiring from Cuesta College November 1, 2013. This

retirement gives the District, specifically the Vice President of Administrative Services, an

opportunity to review the current organization that supports the District’s technology needs and

make appropriate proposals for change. The current plan is as follows:

Hire an interim Director of Computer Services to begin in October 2013 and possibly

work through June 30, 2014.

The responsibilities of the interim Director of Computer Services will be to keep the day‐

to‐day operations moving forward as well as give input to the new organization.

The Vice President of Administrative Services will take a proposal of a new organization

for the District to Cabinet for review.

ADMINISTRATIVE SOFTWARE SUPPORT

This staff supports Technology Plan Initiative 3 and 14.

The District has been using an integrated software system (aka ERP) called Banner for

approximately six years. It was known early on that additional support staff would be needed

to effectively support this large, complex system. In 2009‐10 Computer Services was approved

to use conversion dollars to hire a new permanent programmer position; this position did not

add to the programming resources, but redistributed work that was being done. After

numerous attempts, a Programmer position was filled in August 2012.

There continues to be a large number of requested projects that require time from the Banner

support staff. Appendix C lists the current requested projects related to the ERP system.

Supporting students and faculty is a major priority in administrative software support.

Computer Services is staying abreast of changes mandated by the Student Success and Support



Program. These initiatives will require new technology projects for the District. It is anticipated

that some of these projects will replace some currently requested projects, but it is also likely

that some of these new projects that will take priority over projects already requested.

Additional requirements are also anticipated as a result of the Affordable Healthcare Act. At this

point not all of the specifics of these new mandates requiring technology of have been

determined.

The Administrative Software Support staff prioritizes tasks that address problems in the

production components of the ERP system. Additionally, staff works on projects that involve

making major changes or enhancement to the system. Many of these are mandatory or

regulatory and usually come with a defined deadline. Tasks usually takes hours or days to

complete, where project can take months to complete.

Data from Computer Services 2013 APPW shows the quantity of work requested and completed

by the Administrative Software Support staff is:

Project Data

Requested Projects as of January 29, 2013 124

Projects Resolved in 2012 99

New Projects Requested in 2012 74

Task Data

Requested Tasks as of January 29, 2013 80

Tasks completed 2012 534

New Tasks Requested in 2012 551

A primary challenge is the disparity of staff time spent on on‐going support tasks versus new

projects. A potential solution is emerging from a small group of California Community Colleges

that run the same ERP system, Banner. The District has entered into this consortium, which is

exploring the creation of a central data center and support staff that will provide support for the

on‐going maintenance of the system. This model would free up time of existing staff for

implementation of new projects for the District.

PC SUPPORT

This staff supports Technology Plan Initiative 4, 7, 9, and 15.

There are currently four permanent, classified PC Support positions for approximately 1842

computers, 1083 of which support instruction. Across California Community Colleges that

support desktop computing environments, the typical ratio of staff support to computer is

300:1. Cuesta currently employs 4 PC support technicians who are responsible for over 1800



computers, a ratio of greater than 450:1. To support 1800 computers effectively, Cuesta should

employ approximately six full‐time PC support technicians or reduce the number of computers

used.

Computer Services has contributed to the district’s budget reduction plan in part by working to

reduce the number of student lab computers to a number consistent with the need of students

and the capacity for District support. This is a joint effort between all Academic Affairs and

Computer Services. The goal of this consolidation is to utilize more fully the computers that

Cuesta owns, lower the ongoing funding required to keep them current, and to help reach a

better computer to support staff ratio.

The majority of work done by the PC support staff is tasks. The work effort of a task is usually

measured in hours or days as opposed to projects which can be weeks or months of work. Data

from Computer Services 2013 APPW shows the quantity of work requested and completed by

the PC Support staff:

Project Data

Backlog of Requested Projects as of January 29, 2013

12

Projects Completed in 2012 25


Task Data

Requested Tasks as of January 29, 2013 145

Tasks completed 2012 1,723

New Tasks Requested in 2012 1,693

MULTI‐MEDIA SUPPORT

This staff supports Technology Plan Initiative 2, 4, 9 and 13. The Multi‐Media support staff

serves the following functions:

Supporting the currently installed technology in the classroom, which includes quickly

responding to problem reported by instructors when the technology is affecting the

delivery of the curriculum;

Providing setup/testing and removal of equipment for events such as Board meeting, special events and college‐wide video conferences, the set‐up of which constitutes a large part of the staff work load;

Installing current multi‐media instruction technology in classrooms; and

Review and recommend Multi‐Media technology standards to the Technology Committee for approval.



As with other areas, the support staff prioritizes instructional support.

In addition to instructional support, the Multi‐Media team works to enhance scheduled events

that support the other areas of the campus. It is currently a high expectation of all employees

that staff at both the North County Campus and San Luis Obispo campus can simultaneously

participate in all meetings and events at Cuesta via video conference. In order to better serve

this need, rooms have been identified for permanent installations of the equipment. This

lessens the staff support time and provides more reliable service.

NETWORK SUPPORT

This staff supports Technology Plan Initiative 2, 4, 5, 6, 7, 8, and 9.

The network staff supports the infrastructure of the campus network, the equivalent of a

building’s foundation. In most cases it is hidden, but it is critical to the stability of the systems.

The expectation of technology available at Cuesta continues to rise. The changes available in

the market place and supporting the improvements made at Cuesta such as the ERP systems

continue to add not only to the workload of the network support staff, but also to the

complexity of their responsibilities.

For numerous reasons, since 2010 the staffing levels of the Network support staff has not been

at 100%. As of Fall 2013 there is still an unfilled position. In 2013 three hiring process were

completed, each resulting in offering the position to a qualified candidate. In each, the

candidate declined the offer. The District has opted to host some software off site in order to

allow the college to move forward in offering solutions without adding to the workload of

existing network staff. While this is not an appropriate solution for all software applications, it

can be in some instances and Computer Services closely analyzes when to use this option to

improve workload and service.

At this point in time, the work required to make the necessary critical upgrades to our network

will require significant increases to the support staff. The work required will take numerous

years to complete.

Data from Computer Services 2012 CPPR indicate the backlog of work for this area.

Project Data

Backlog of Requested Projects as of March 6, 2011 93



Task Data

Backlog of Requested Tasks as of March 6, 2012 167





TECHNOLOGY TRAINING

This staff supports Technology Plan Initiative 2, 9, 12 and 13.

Computer Services has had a Technology Trainer on staff for many years. The Technology

Trainer supports all employees of the district. Each term a District‐wide survey is sent out to

determine the training needs of the employees. The survey asks the topic along with day/time

that is preferred. In addition the Technology Committee administers a survey to faculty which

includes questions about technology training. From this data existing classes are scheduled or

new classes are developed. Over the years new modalities of delivery have been developed. In

addition to in‐person classes offered at both the San Luis Obispo and North County sites,

training has been provided via licensed web‐based systems, written reference material available

via myCuesta, video and one‐on‐one individual training. Some examples include:

Creating video and audio to enhance instruction

SharePoint which is a new application currently in the pilot stage for some District

committees.

OmniUpdate, the campus content management system for the new Cuesta web site

Data on customer satisfaction of training has been collected for face‐to‐face trainings for a

number of years. The survey results for this is 98% responding with an Excellent or Very Good

rating. Recently Google Analytics was added to the on‐line training material in order to capture

usage. This new data will be reported in the Spring 2014 Computer Services APPW.

WEB SUPPORT

This staff supports Technology Plan initiatives 3, 9, and 10

Web support includes the support of numerous web‐based applications. In addition to the

public web site (www.cuesta.edu), the District provides a portal for all students and employees.

The portal is integrated with the Administrative Software system along with other third‐party

systems. The new state‐wide student application system requires that Shibboleth, an industry

standard authentication system, be implemented. Once fully implemented, this will allow

Cuesta employees and students to use their Cuesta login information (name and password) to

get access to any appropriately configured third‐ party system. Cuesta has also started an



implementation of SharePoint for District committees. This new system will require ongoing

support by Computer Services staff.

In June 2013, this web support position was filled after being vacant 11 months. During this time

the District launched a new public web site using a content management system (CMS). Due the

unfilled position, there is currently a backlog of projects that need to be addressed.

Data from Computer Services CPPR indicate the backlog of work for this area.

Project Data

Backlog of Requested Projects as of March 6, 2011

23



Task Data

Backlog of Requested Tasks as of March 6, 2012

24



As with other areas in the department, this position balances keeping production systems

current along with working on new projects. The number of requested and resolved tasks shows

the work of supporting the current production systems with regular changes.

ADMINISTRATIVE SOFTWARE

Supports Technology Plan Initiatives 1, 3, 9, 10, and 14

Cuesta’s integrated administrative software system (ERP) is Banner. In addition to Banner, there

are numerous other systems that work with Banner to provide additional functionality. Some

examples of these systems are:

Reports developed in ARGOS,

Credit Card processing,

Student Applications via OpenCCCApply,

Financial Aid and refunds via myCuesta debit card,

Student email accounts via Gmail,

Room Scheduling,

Address validation,

Moodle, Learning Management System,



Non‐credit lab FTES reporting, and

Student and employee validation via Shibboleth

New projects are requested via Computer Services’ work order system. In order to prioritize

these requests, the District’s Vice Presidents meet monthly with the Director of Computer

Service. Appendix C is a complete list of requested projects. In addition to these requests,

mandates are received from both State and Federal agencies that can take priority.

In June 2013 the Vice Presidents prioritized the following projects and themes for the 2013‐2014

academic year:

Project associated with Student Success and Support Program requirements

Open CCCApply

Curricunet

Informed Goal reporting

Support Assessment/Orientation and Registration in one day

DegreeWorks

Faculty Load and Compensation module (FLAC)

Xtender (Document Imaging) in departments

Banner / SARS integration

Banner XE technology training

Luminis / Portal upgrade

Health Care Reform requirements

Non‐instructional faculty loading

Cuesta Promise

The technology used in the ERP system is changing. The vendor, Ellucian, continues to evolve

the technology to meet customer expectations. Ellucian has started a complete re‐write of

their product in a different technology. This is a multi‐year project. This will require new

technology and in turn require extensive training for the Computer Services support staff. It is

estimated that the first module will be implemented at Cuesta in 2015. The implementation of

the new technology will not only affect Computer Services staff, but will add work to the

departments that use Banner. The work required includes data setup, testing, training, and end‐

user documentation.

USER COMPUTING DEVICES

Supports Technology Plan Initiatives 4, 9, and 15.



In order to access software applications, institutional data, and online information, users must

interface with a computing device. “User computing devices” is a broad phrase which

encompasses all categories of devices that provide such access including personal computers,

laptops, tablets, and smart phones.

“BRING YOUR OWN DEVICE” (BYOD)

Historically, user computing devices at the District were college owned. They were directly

connected to college computing machinery (e.g. computer terminals) or they were relatively

expensive (early generation PCs). However, with the proliferation of affordable laptops, tablets

and smart‐phones, it is increasingly common that users bring their own mobile devices onto

campus. This trend – commonly referred to as “bring your own device” or BYOD – presents both

advantages and challenges to IT Support. On one hand, BYOD can lower equipment costs for the

District. On the other hand, establishing useful and secure connections between personally

owned devices and college data and applications presents substantial security and operational

challenges. In addition there will be added responsibilities for User Support staff.

Previously enterprise computing has been made secure and reliable by controlling all facets of

the environment: server, network, PC, and application interface. However, this support model

does not translate well to BYOD. While the server, network, and some application interfaces are

still controlled by IT, the user device and application interfaces that run on the mobile device are

typically outside the control of IT. Granting user‐owned devices full access to college data

creates risk for loss or theft of information for which the college is legally and financially bound

to keep private. Clearly, a better path for leveraging BYOD is needed.

In the consumer market, virtually all of the applications are cloud‐based. Cloud services are by

design, available from any device anywhere with an Internet connection and browser. By this

design, cloud‐based computing changes the security boundary from the device and the network

interfaces to the application interface. The resulting architecture is robust and scalable. IT

provides network access and provides authentication to the cloud‐based application which

protects the data. Users are free to purchase and operate their own mobile device without

being encumbered by traditional IT policies and without creating financial liability to the college

for potential replacement cost of the device.

While components of this BYOD architecture are forward looking, Cuesta is now laying the

foundation for the successful adoption of broad‐scale cloud computing in the future. To date,

about one‐third of Cuesta buildings have wireless network access, which provides access for

both District‐owned devices and BYOD. Work continues bring this to 100%. Similarly, Cuesta has

and will continue to deploy cloud‐based applications (see Infrastructure/Cloud Computing

section). In addition to the required changes to the network infrastructure to support this new



model, the District’s User Support responsibilities will need to be reviewed and appropriate

changes made.

DISTRICT COMPUTING DEVICES

The vast majority of District‐owned user computing devices at Cuesta are desktop and laptop

computers. While Cuesta has purchased a small number of Apple iPads, broad deployment of

tablets has been constrained by limited funding and the need to prioritize replacement of

existing computers. As a matter of policy, Cuesta does not provide phones for its employees.

In terms of projecting both cost and the quality of service for the inventory of personal

computers, the two most important metrics are quantity and age. As of August 2013, Cuesta has

approximately 1842 desktop and laptop computers, 1083 are for instructional use. The total

count is approximately three times the number of computers recommended by the Chancellor’s

Office based on an FTES ratio. To keep this large quantity of computers within a reasonable

service life presents a very substantial financial and support staff burden. Because Cuesta has

not historically met this burden, 21% are more than six years old and thus past their service life.

To address the increasing age of computers at Cuesta, the 2011‐2012 Technology Committee

proposed that 15% of technology funding provided by the Cuesta College Foundation be used to

replace both instructional and non‐instructional computers. Last year, Cuesta spent all monies

allocated from this fund (approximately $20,000) on 30 computer replacements. However, to

keep District‐owned computers within a reasonable service life of six years, Cuesta should

replace approximately one‐fifth, or 360 computers per year – twelve times the number currently

funded. The cost of a fully‐funded computer replacement schedule is projected at $276,000.

As discussed in the Staffing/PC Support section of this report, the number of PC Support staff is

below what is needed to support the Districts current inventory. To highlight this point,

consider the recent PC upgrade campaign. The current computer support staff was barely able

to deploy in one year the 30 computers purchased by Foundation while also continuing to

support the existing day‐to‐day workload of maintaining a very aged fleet of computers. Were

funding eventually provided to adopt a proper replacement schedule, substantial additional

staff resources would be needed ongoing to deploy as many computers in one month as current

staff were able to deploy in all of last year.

STUDENT COMPUTERS

The majority of Cuesta’s computers are found in student computer labs in the Academic Affairs

cluster. Student Services also provides labs for the Transfer Center, Assessment, and Student



Services Lobby. Last year, these two areas together had a total of 1237 computers. Recognizing

that maintaining this number of computers was not sustainable, the Vice Presidents in Academic

Affairs and Student Services endorsed a computer lab consolidation project in Summer 2013.

From this consolidation effort, 163 computers were removed from service. Cuesta now has 53

instructional labs with a total of 1083 computers.

Increasing utilization of student computer labs is one of Cuesta’s key budget reduction

initiatives. With improved computer lab scheduling that drives higher utilization of existing labs

the number of computers can be reduced without reducing student access. By lessening the

number of computers, annual replacement costs go down and staff support ratios and therefore

quality of support go up. This leads directly to newer computers with better technical support.

So ironically, by reducing the number of student computers Cuesta will actually increase student

access to quality technology. Improving the efficiency with which Cuesta delivers computing

resources is absolutely essential to maintain current technology for students and faculty with

limited resources.

Because the work on student lab consolidation is just beginning though, the student computer

count is still very high and the cumulative age very old. A one‐time payment of $333,000 is

required to replace all student computers that are more than six years old. To keep computers

within a respectable service life of six years going forward will require an annual budget

allocation of $163,000. See Appendix D for details.

EMPLOYEE COMPUTERS

In 2012‐13, the District realized some improvement in computer inventory age. Both the

implementation of the Foundation computer replacement cycle funding and migration of

computers as a result of lab consolidation made available more current computing for

employees. All administrative computers are now eight years old or newer.

Unlike student computer labs, employee‐use computers are not underutilized. In fact, the key

challenge in this area is that there are not enough computers to meet demand. Like the many

community colleges in California, the District’s the availability of computers for part‐time faculty

is a shortcoming. In some cases, departments may have 2‐3 computers shared by 15‐20 faculty

members. In most cases these are the oldest computers still in service. Across the board, the

computer replacement lifecycle for employee computers is too long.

With the current, fully‐utilized inventory of employee computers, a one‐time payment of

$293,000 is required to replace all employee computers that are more than six years old. To

keep computers within a respectable service life of six years going forward will require an

annual budget allocation of $113,000



INSTRUCTIONAL COMPUTER INVENTORY

List of student lab computers

Room Name Campus Division Qty Age

6103 Language Lab SLO LangComm 30 9.75

3304 Math Tutorial Lab SLO Student Success Center

8 8.33

4501d Electronics SLO Electronics 8 8.33

N2408 Math NCC Math 43 8.33

N2440 Biology Laptops NCC BioSci 20 8.33

N3026 Registration NCC Registration 4 8.33

N5004 Shared NCC (shared) 31 8.33

4200 Automotive SLO Automotive Tech 4 7.25

6111 Journalism SLO LangComm 16 6.67

N2438 Audio Tutorial Lab NCC BioSci 27 6.42

N3026C Registration NCC Registration 5 6.42

N4001 CalWorks NCC CalWorks 23 6.42

3100 One Stop SLO One Stop 11 6.42

3134 Career Transfer Center

SLO Counseling 10 6.42

5104B Cultural Center SLO Cultural Center 2 6.42

3412 BusEd SLO BusEd 30 6.42

3145 PDC ‐ Island SLO PDC 15 6.42

3200 SLO Library SLO Library 22 6.42

3300 Student Success Center

SLO DSPS 22 6.42

3411 Writing Lab SLO ESL and English 29 6.42

4740 Community Prog. SLO ComProg 26 6.42

6102 Broadcasting SLO LangComm 9 6.42

7138 Graphic Design SLO Fine Arts 19 6.17

3301 Mediated Math Classroom

SLO Math 34 5.58

2107 Chemistry Laptops SLO PhySci 15 5.42

N2406 Chemistry Laptops NCC Chemistry 26 5.42

7139 Music Lab SLO Performing Arts 29 5.08

N2411 BusEd NCC BusEd 31 4.33

2205 Math Lab SLO Math 33 4.33

3400 Open Lab SLO Library 12 4.33

3400 Open Lab SLO Library 58 4.33



7309 Costume Construction

SLO Performing Arts 2 4.33

5312 Student Center SLO ASCC 3 3.58

3406/3401 Eng/Cad SLO Engineering 41 3.17

2500 Nursing Laptops SLO Nursing 7 3.00

7108 Open Lab SLO Fine Arts 4 2.83

2201 Bio AT Lab SLO BioSci 30 2.67

N4031 Community ESL Laptops

NCC ESL 9 2.42

2105 Chemistry Laptops SLO PhySci 14 2.17

2108 Geology Laptops SLO PhySci 14 2.17

2202 Biology Laptops SLO BioSci 24 2.17

N3112 Library Open Lab NCC Library 8 2.00

N3134 Writing Lab NCC English 33 2.00

3305 DSPS SLO DSPS 17 1.83

N3112 Library Open Lab NCC Library 17 1.83

N3121 DSPS NCC DSPS 4 1.83

N3129 Math & Learning Skills

NCC Math 15 1.83

N3130 NC Student Success Center

NCC Student Success Centers

2 1.83

N4002 CalWorks NCC CalWorks 3 1.00

3414 Assessment SLO Assessment 27 0.92

5310 CalWorks SLO CalWorks 9 0.92

3413 BusEd SLO BusEd 29 0.50

7175 Photography SLO Fine Arts 10 0.50

List of instructor workstations in classrooms

These computers are grouped by like kind with the same set of software installed. The replacement and

management of a group is treated the same as a group of student lab computers. All the computers need

to be replaced with the same hardware and all the computers have the same set of software installed.

Room Name Campus Division Qty Age

(various) MITT LangComm SLO LangComm 5 7.42

(various) MITT BusEd SLO BusEd 5 6.42

(various) MITT PhySci Both PhySci 8 6.42

(various) MITT Math Both Math 8 5.58

(various) MITT Nursing Both Nursing 7 5.58

(various) MITT Fine Arts SLO Fine Arts 8 5.17

(various) MITT Perf Arts SLO Performing Arts 6 3.25

(various) MITT Eng/CAD SLO Engineering 2 3.17



(various) MITT Biology Both BioSci 6 2.67

(various) MITT Standard Both (all) 54 2.67

INFRASTRUCTURE

Infrastructure support addresses Technology Initiatives 4, 5, 6, 7, 8 and 9.

BACKGROUND

The District’s communications and computing infrastructure is the foundation of Cuesta

College’s digital environment. Though not visible to end‐users, the reliable operation of

infrastructure components is essential to providing users consistent access to applications and

services.

Cuesta College’s computing infrastructure consists of:

Servers: approximately 150 servers, 30 physical and another 120 virtual servers that provide applications or supporting services on the network.

Storage: over 100 hard drives packaged in three arrays connected by a fiber optic network that provide over 50 terabytes of data storage.

Network: over 80 switches that provide network connectivity to approximately 1800 connected devices. The core of the network consists of two routers, one at each campus. To maintain edge security we have two (redundant) firewalls. The wireless network has over 160 wireless access points.

Physical Facilities: The server and storage systems described above occupy space in three rooms across both campuses that must provide electrical power, cooling, and physical security.

Security: Security is an essential consideration for all of the components listed above. Accordingly, investments in security must be integrated with all aspects of the systems, from operational processes to systems architecture.

All of this equipment operates 24 x 7 x 365 to provide students, faculty, and staff seamless

access to a variety of applications and services they use to perform their required tasks.

CLOUD COMPUTING

Not all of the systems that provide user software services are located at the District.

Increasingly, individuals and enterprises of all sizes are making increased use of software

services located in the “cloud.” Common examples include Apple iCloud, Dropbox, Google Apps,



Microsoft Office 365, etc. Popularity of cloud computing is driven by a perception of lower costs

and improved service quality.

Cuesta was an early adopter of cloud computing by providing students Google email accounts

since 2007. Cuesta deployed its first Learning Management System (LMS) on a hosted

Blackboard solution in 2001 and later moved its LMS to a hosted Moodle solution in 2011. In

2012, Cuesta moved its pubic website to a server in an offsite hosting facility. All of these moves

help Cuesta deliver essential services to students, employees and the public with higher

reliability and lower cost than a comparable on‐premises deployment. Cuesta is continuing to

aggressively explore opportunities for cloud‐bases solutions wherever they may be feasible. A

significant emerging opportunity may be to move our Banner ERP solution to a private cloud

created by a consortium of California community colleges (see Staffing/Administrative Software

Support section).

INFRASTRUCTURE IMPROVEMENTS

Two key projects have been completed or are underway since this report was last published: the

Paso Robles campus has a new data center and the college‐wide network renovation project is

underway.

First, the North County Campus Learning Resource Center (LRC) opened to provide a library,

classrooms, and offices in service of students and faculty in Spring of 2012. This building also

houses the new data center which came online during the Fall of 2012. This new facility provides

redundant cooling and battery backed power for up to six racks of equipment. Additionally,

provisions were made during construction to facilitate installation of a generator at a later date

when funding becomes available. Even without a generator, the thermal and power stability

provided by this new data center is a vast improvement over the previous North County Campus

facility located in a portable building.

Second, Cuesta College is now well underway with a three‐year project to renovate the college’s

wired and wireless networks. The project began in early 2011 with the evaluation of vendors

that provide wired networking equipment. The investigation concluded in Spring 2012 with

Cuesta developing a multi‐year pricing agreement with Hewlett Packard Networking to provide

network equipment to Cuesta. This agreement significantly reduces the previous cost estimates

for this project.

The implementation phase of the project began in the summer of 2012. The core switches at

each campus were replaced with new HP switches that are 10‐100 times faster than the ten

year‐old switches that they replaced. Following the upgrade of the core switches, work

immediately began to replace outdated network switches in buildings at both campuses.

Because much of the networking equipment in buildings dates back 1998, virtually all building



network switches at both campuses will need to be replaced during this project. As of the

writing of this report, 53% of the building wired network switches targeted for replacement

have been replaced.

The multi‐year pricing agreement with HP ends in July 2014. In order to achieve maximum cost

efficiency for the project, the remaining 47% of wired network switch replacements should

complete by this date. However, present funding commitments through July 2014 may not be

sufficient to replace all of the building wired switches. For this reason, work on the continuing

expansion of Cisco wireless networking (which carries only the standard educational discount)

has been deferred. Once the HP wired networking phase is done and additional funding is

identified, work on wireless will continue. Fortunately, wireless is already available in 35% of the

buildings at the District.

INFRASTRUCTURE NEEDS

There are two significant deficiencies in the Cuesta College computing infrastructure. In order to

support future initiatives for cloud‐based computing, the college needs a redundant Internet

link. Equally important, the SLO campus server and storage systems have outgrown the SLO

campus data center. A new facility with improved cooling and power is urgently needed.

Currently, all Internet network traffic from the North County campus goes through the SLO

campus. As the North County Campus grows the bandwidth usage at that location increases and

therefore this architecture becomes less attractive. Not only does it create a bottleneck for

North County Internet traffic, it also impacts Intranet traffic between campuses, especially time‐

sensitive, high bandwidth services such as video conferencing. In addition, as Cuesta moves

more applications to the cloud, it is imperative that there is redundant Internet connectivity.

Fortunately, Cuesta’s state‐funded Internet service provider, CENIC (Corporation for Education

Network Initiatives in California), has acknowledged the need for and now funds secondary

Internet links for off‐site centers such as Cuesta’s North County campus. As of the writing of this

report, Cuesta College has been approved for a secondary Internet link to the North County

campus. Much work remains to complete this project; the administrative process, the technical

design, and finally the deployment. The goal is to have a second Internet link at North County

campus by Fall 2014. Once this second Internet link is in place, the Cuesta network will be

substantially more resilient to loss of Internet access that could be caused by faults at the

District or at the data communications carrier.

While a new six‐rack data center for the North County Campus was built in 2012, the SLO

campus four‐rack data center dates to 2001. Unfortunately, this facility was quickly outgrown. In

2006, a second, nearby storage room was converted as an expansion facility with two additional



racks. Power and cooling in both rooms is limited and critically close to maximum capacity. The

initial assessment and high‐level plans for a new consolidated, generator‐backed data center

have been completed. However, building this data center is estimated to cost $250,000‐

$400,000. A funding source to build a new SLO campus data center is not yet identified.

SUSTAINABILITY

Beginning in 2010‐2011, the Planning and Budget Committee approved the creation of a

separate budget account for centralized funding of technology. This funding stream has been

seeded by a generous commitment from the Cuesta College Foundation. Of the funds allocated

by Cuesta College Foundation to technology, 70% are designated for infrastructure needs. For

FY13‐14 this amounts to $70,000, which will be used to replace aging network components.

However, while this amount represent a very generous gift from the Cuesta College Foundation,

it is not enough to keep all facets of the infrastructure up to date. The District is currently

evaluating how a student technology fee could be assessed and used to support this area of

technology. Donations and state building funds can provide occasional boosts of resources, but

the ongoing responsibility to maintain technology at a current level rests with the District. The

college still has significant work ahead to provide adequate annual equipment‐replacement

funding to keep the computing infrastructure and other technology up to date.

CLASSROOM TECHNOLOGY

Supports Technology Plan Initiatives 2 and 9.

INSTRUCTOR MEDIA PRESENTATION STATIONS

The District maintains a goal to standardize and streamline operation of instructional media

presentation systems in classrooms in order to make them more reliable and easier to use by

faculty. Overall, 90% of all classrooms have a minimum of a computer, data projector and

Internet connection.

Originally, Computer Services expected to install a single standard system to aid the ease of use

and training across all faculty and departments. After assessment, this plan was deemed

impractical due to the broad variety of classroom sizes, variable age of buildings, styles of

instruction, desired media support, and available budget. In the recent revision of classroom

technology, Computer Services has installed a limited and effective range of systems to date:

Basic – simple AV control with single speaker or limited number of input devices provided at a very low cost (8 rooms);



Standard – simple AV control with multiple speakers and multiple input devices at a modest cost (24 rooms); and

Custom – unique and customized controls for specialized installations, typically installed in larger rooms when substantial budget is available (6 rooms).

The technical experience and user feedback gained in installing these systems confirms two

things. First, to realize the goal of streamlined operation and improved usability for faculty, it is

important to provide a single, integrated control for all devices in a classroom. Second, as noted

above, there is substantial variation across projects according to classroom need and available

budget. Moreover, as the underlying technology continues to evolve so does the best fit

solution for each new project. During summer 2010, an inventory of existing classrooms

equipment was completed, which now comprises the baseline data that is used to plan for

improvement to classroom media stations.

The current funding model for these classroom stations is for each department to find funding

and then request the work be done via Physical Plant. The most cost and resource efficient

model is to have the decision for what rooms get the funding for such upgrades made at the

Dean level. The result of these projects is an expensive instructional asset that needs to be fully

utilized. Academic Affairs has committed to making strategic decisions on where the limited

funds and staff resources are used for these projects.

Over the next year Physical Plant will be evaluating the criteria of how the age of multi‐media

stations are tracked. Currently the key component is the date of the projector. This component

is no longer a reliable date indicator of the system due to the replacement of other key

components.

DATA PROJECTORS

There are approximately 131 data projectors installed in classrooms and meeting rooms across

the District. For the first time, the funds allocated by the Foundation allowed replacement of

data projectors from a centralized fund instead of individual department funds. This allows a

broader view of what equipment needs replacement. In 2012‐2013 thirteen classrooms

received new data projectors with these funds. Depending on the funding level, additional

projector replacement and standardization on data switching devices will be installed.

INTERACTIVE DISPLAYS

Several departments rely on “interactive whiteboards” as an essential part of delivery of

instruction. The current District standard for interactive whiteboards is “SMART Board” made by



SMART Technologies. SMART has been an industry leader for many years and delivers a product

very well regarded by faculty at many institutions, including Cuesta College. However, the price

point for SMART products is towards the upper end of the market. the District evaluated

competing products from Hitachi which are more competitively priced. However, because of the

broad faculty support for SMART and the fact that SMART maintains a proprietary file format for

lecture content, moving to a different vendor will be very difficult and is not contemplated at

this time.

SMART Technologies are continuing to advance their product line. Going forward we expect to

explore some of these technologies including touch‐screen interactive displays. These function

almost identically to interactive whiteboards. The essential difference is that the instructor

manipulates the computer screen at the podium rather than the whiteboard. This approach is

requisite for large forum venues (in which physically reaching projection surface is impossible)

and is also be a more fluid approach in smaller venues. In 2012‐2013 two additional Smart

Boards were installed replacing long range projection systems.

DISTANCE EDUCATION

Support for Distance Education addresses Technology Plan Initiatives 1, 3, 5, 6, 9, 10, 11, and 14,

and Institutional Objective 1.3

In Summer 2012 Cuesta completed the conversion from Blackboard to Moodle as the District’s

standard Learning Management System (LMS). The system is housed with a 3rd party vendor,

RemoteLearner, who provides going support for the system. Cuesta provides a file from the

Banner to populate courses with faculty and student data.

WEB SITE

Support for the District’s website addressed Technology Plan Initiatives 1, 3, 6, 7, 9 and 10.

Cuesta has many public facing and internal facing systems that comprise of the “web site”. They

include:

URL Customer Technology Description

www.cuesta.edu Public OmniUpdate Content Management System (CMS)

Content provided by numerous departments.

Academic.cuesta.edu Public IIS server – outdated

Allows employees to upload HTML content. Requires



technology knowledge of HTML

Atschoolorientation.net New Students Vendor Hosted Online Orientation for new students

Bookstore.cuesta.org Public Vendor Hosted Textbook system

calendar.cuesta.edu Employees 3 Servers Facilities Scheduling System. Interfaces to Banner

Citrix.cuesta.edu Employees 3 servers running Citrix software

Remote access to District resources for employees

Curricunet.com/Cuesta Public and current faculty

Vendor Hosted Curriculum development system that is outsourced to Governet. The development of curriculum is done by faculty. The resulting course outline is available via our public web site.

Evisions.cuesta.edu Employees Windows Server Reporting tools for Banner

Google.com Public Vendor Hosted Cuesta event calendar presented on www and in myCuesta

Heartland Enrolled Students

Vendor Hosted Interfaces to registration system to take credit card payments. Credit Card payments are redirected from SSB to vendor site for processing, then returns to SSB once the transaction is completed.

INB Banner Some employees

Oracle forms Banner forms used by staff to perform their daily responsibilities. The interface is available via channels in myCuesta.

Interland3.donorperfect.net Public Vendor Hosted Foundation donations credit card processing

Jobs.cuesta.edu Public Vendor Hosted Cuesta employment opportunities

Library reference materials Enrolled students and employees

Vendor Hosted Numerous online reference resources

Mail.google.com Current students

Vendor Hosted Student email

Moodle.cuesta.edu Enrolled students and teaching

Vendor Hosted Cuesta outsources this system to RemoteLearner. Moodle is an open source LMS system.



faculty

my.cuesta.edu Current students and employees

Luminis provided by Ellucian

Content provided by numerous departments. Numerous channels provide single‐sign‐on to other systems.

Rt.cuesta.edu Employees Open Source RT system

Work order system used by numerous departments

SharePoint.cuesta.edu Employees Microsoft SharePoint

Currently pilot testing with 10 committees for document management. System has lots of functionality that needs to be evaluated for use at Cuesta. Possibly replace some of academic.cuesta.edu functionality with this.

Ssb.cuesta.edu Current students and employees

Banner Self-Service uses PL/SQL stored as packages, procedures, and functions

Allow access to ERP system from web interface via the myCuesta portal

Webcat.cuesta.edu Public Linux Server Library catalog system

www.communityprograms.net Public Vendor Hosted Community Programs web site

www.credentials‐inc.com Enrolled or previously enrolled students

Vendor Hosted Transcripts

www.cuestonian.com Public Vendor Hosted Student newspaper

www.mycuestacard.com Enrolled Students

Vendor Hosted Student refunds and Financial Aid payments

www.opencccapply.net New Students Vendor Hosted Student application for enrollment.

www.vendini.com Public Vendor Hosted CPAC tickets. Includes credit card payment

Xtender/BDMS Some employees

Windows Server Document imaging system tied to Banner

Three big projects on the horizon are:

Moving the functionality found on the current academic.cuesta.edu site which is old

technology to new technology



Determining the technology for the student portal. The version that currently provides

myCuesta is old and will no longer be supported by the vendor.

Roll out SharePoint for all District committees and other departments and groups.

VIDEO CONFERENCING

Effective support for video‐conferencing addresses Technology Plan Initiatives 3, 4, 5 and 9.

The District has deployed three applications for video conferencing: instruction, administrative,

and student services. .

Instruction: There have been limited attempts to use the technology for teaching. For

numerous reasons this application currently isn’t being used and there are no immediate plans

to do so.

Administrative: This is currently the area of highest use. This technology is now an expectation

of the campus community. Meetings held with participants on both the San Luis Obispo and

North County campus, connected with video conferencing equipment, happens numerous times

per day. In addition, our Human Resources consortium depends on this technology and the

CENIC network to provide employee training at multiple campuses simultaneously. Demand of

people + content increased to make this feature mandatory in all applications.

Student Services: Financial Aid has installed this technology to allow staff on the SLO campus to

help students at the NC site. This allows the necessary help for students at the NC campus with

the limited departmental staffing.

The District has improved its efforts to purchase and deploy video conferencing equipment with

greater attention to fiscal and staffing resource efficiency. Permanent rooms have the

equipment installed, thus decreasing the need for additional equipment and lessen the staff

time for setup, move and tear down.

Video Conference Inventory and Location

Room / Size Type Capability Status

SLO 5401 /5402 Mobile between 2 rooms

People + Content

Setup in 5402 is not optimum

SLO 3142 / Medium Permanent People + Content

In Service

SLO 3160J/ Small Mobile People + Content

In service

SLO 3219 / Medium Permanent People + Content

In Service



NC 3213 / Medium Permanent People + Content

Completed and in Service

NC 1015 /Medium Mobile People + Content

In Service

An annual budget of $27,000 is required to keep our inventory at an appropriate standard. As

with all growing technologies, software updates have increased and with that the need for

factory support. Annual factory support contracts have now become a requirement and with

that the added costs of this service. This cost has raised the annual liability for this technology to

$27,000 from $22,000 annually.

.


Appendix A 52

APPENDIX A

REPORT OF TECHNOLOGY SPENDING FY 12‐13

In FY 12‐13 the total expenditures for technology from the General Fund, minus staffing costs,

was $1,461,341. That is approximately 3% of the total general fund expenditures.

$45,119,86797%

$1,468,3413%

Technology Expenditures vs Institution Expenditures

General Fund ‐ FY 12/13

Total Institution Spend Less Tech Spend Gen Funds

Total Technology Spend General Fund


Appendix A 53

Additional funds from the Foundation were contributed to the District to support the

Technology Plan initiatives, specifically installing multi‐media in the classroom, replacing aged

computers and upgrading the network infrastructure. These additional funds are included in the

following charts.

Infrastructure$178,488

11%Media

Presentation$83,960

5%

Computing & Peripherals$261,541

17%

Software & Hardware Support

$887,41456%

Professional Services$168,924

11%

Total Tech Expenditures by Category All Funds ‐ FY 12/13


Appendix A 54

BREAK DOWN THE CATEGORIES OF TECHNOLOGY PURCHASED BETWEEN NEW

PURCHASES AND REPLACEMENT OF EXISTING EQUIPMENT.

Computing and Peripherals includes: computers, monitors, laptops, mobile devices and

peripherals such as printers.

$121,41346%

$140,12854%

Computing and Peripherals New vs Replace

All Funds FY 12/13

New

Replace


Appendix A 55

Classroom Media Presentation includes: Data Projector, Integrated Switching, Audio, Input

Devices and Furniture such as podiums

$20,48180%

$5,14020%

Media PresentationNew vs Replace

All Funds FY 12/13

New

Replace


Appendix A 56

Infrastructure includes Servers, Storage, Wireless, and Network equipment such as Switches

$47,27826%

$131,20974%

Infrastructure Equipment New vs Replace All Funds ‐ FY 12/13

New

Replace


Appendix A 57

Software support contracts usually upgrades to software along with technical support and the

right to use the software for the year. Hardware contracts cover repair, technical support and

embedded software and firmware upgrades.

$88,088 10%

$799,326 90%

Suport ContractsHardware vs Software

All Funds ‐ FY 12/13

Hardware

Software


Appendix B 58

APPENDIX B

OPERATIONAL PROJECTS

Given the large current installation of technology, both hardware and software, a large number of

projects are related to keeping the installed technology current. This could include vendor required

updates and patches or replacing existing hardware with new equipment. These projects are not listed in

the body of this document. It is important however, to understand that staff time is spent on these

necessary projects.

Ticket

Tec

h P

lan

In

itia

tive

Description 10021 7 Upgrade AIX compiler

10173 na Master ticket for office moves summer 2012 due to re‐org

10195 6 Test and Repair Fiber on NCC old campus

10206 6 Make VMWare Workstation Licenses Current

1021 4,7 PPC Macs need upgrade

10356 6, 14 Automate Banner process of Assessment score process

10399 14 A&R ‐ Argos Athletes Report (update)

10451 na update PC inventory spreadsheet

10463 6 identify root cause for ESX corrupted swap volume ID

10526 4 New Version of Autocad out.

10542 7 FW: ssh accounts for my and trngmy servers

10596 6 NCC LRC ‐ Data Center / MDF ‐ plan data center build out

10597 6,7 SLO ‐ Upgrade / Replace L2/3 Core ‐ confirm syslog facility

10599 na consider replacing 33.10

10700 na Accreditation Website Update

10744 na MyCuesta Login Page ‐ Security Information Pop‐Up Box

10757 na Zoomerang licence?

10771 na Wireless network access for guests of CPAC

10790 na

Access & Permission to create new folders Personal Tools in Managment Senate Group

10893 14 Fall Banner upgrades

10938 6,7 VPN issues in South County

10955 na

MIS Fall 2012‐ Chancellor's Office MIS Reporting ‐ Zero Dollar ($0) BOG FW Recipients


Appendix B 59

10988 na New drive on groupvol

10995 6,7 New AS implementation (OFM) in trngmy and my.cuesta

11044 6 Steve and Jeremy, more time wth AIX backup/recovery scripts

11045 6 Jeremy and Tom ‐ review LDAP backup process

11046 6 Jeremy and Tom ‐ review Lum backup files

11196 na Resubmit Financial Aid MIS for 2009‐2010

11197 na Resubmit Financial Aid 2010‐2011

11199 na Program Award MIS Due 9/1/2012

11200 na Submit Financial Aid MIS 2011‐2012 ‐ Due Oct. 1

11201 na Spring 2012 MIS ‐ Resubmit

11212 7 FireFox / Java security update breaks Banner

11312 9 Sharepoint ‐ infrastructure tasks ‐ remote access to VMs

11421 4 Printer issues

11450 14 Argos 4.0 upgrade Master Ticket

11473 6, 7 SIRSI update

11504 12 Argos 4.0 upgrade ‐ End user Documentation and Training

11518 14 Create data file from Banner to Higher One

11537 7 New Web Site ‐ retire starfish

11538 na New Web Site ‐ create "forms.cuesta.edu" alias for starfish

11751 5 new NCC imaging server

11755 4 confirm Zoomerang Pro subscription was renewed

11759 na myCuesta Logins for ACCJC Team of SIX

11821 na Account logins to SharePoint different depending on browser

11932 7 virus concern on Oct 16 2012

11942 7 Order more SSl Certs

11949 na Clone/PPRD Sharepoint environment

11975 7 update Internet explorer

11991 na Update to Robo to support electronic transcripts

12008 na Banner printer VP_STUDSERV_3178 problem

12138 na My Cuesta Card Announcement on All Computers

12169 na Document how registration priority works in order to educate A&R

12207 na GPA submission for students with no SSN for AB 540 students

12212 9 Addition to SharePoint to search .doc files

12221 na IE7/OU Campus

12234 na Change to Assessment Score Report in ARGOS

12235 na Course welcome letters adjustment to page

12242 na Need to Make Many Changes To Repro RT Form

12340 na Sharepoint: Need to crawl the group vol

12341 na Add PDF filter to Sharepoint search results

12362 na Change to Assessment Argos Report


Appendix B 60

12384 na FW: Dsps special courses

12388 9 RE: Support Maintenance Contract is Expired

12483 na Testing for 1098Ts

12494 13 1099s

12499 na Need Internet cord installed at workstation for laptop

12526 13 Spring 2013 Dream Act processing in CALB BOGW

12647 6 Enable result_cache on PRGR

12656 13 A&R ‐ Ticket for Clearinghouse Regulatory Updates from Banner

12689 na Tax update #175

12786 na Drop For NonPayment Analysis

12811 7 Upgrade Oracle DB to Jan 2013 PSU

12812 7 Upgrade Oracle Database software to 11.2.0.3 or later

12872 13 Install Finaid 81600

1309 na Update to Assessment Datablock

13094 5,8 Network Upgrade ‐ Building 3300/3400 ‐ interim budget report

1316 na Change to Assessment Upload File

13167 7 Upgrade Firmware on AIX hosts

13259 13 Master ticket for April 2013 Upgrades

13260 13 Master ticket for May 2013 Upgrades

13261 13 Master ticket for February 2013 Upgrades

13289 7 improve DMZ security

13354 na Prepare spreadshee that describes Banner bolt‐ons and Mods for Consortium

13610 5 NCC WAN Link Renewal

13611 na Guest logins for counselors conference

13751 7 Java 7 Master Ticket

139 6 repair N4000 fiber

13938 6 Upgrade Domain Controller's to 2008 ‐ cuesta.org DFS roots

13985 10 OU Campus training participants

1405 5 R‐25 needs upgrades and patches

1445 13 Capture additional assessment data for MIS reporting

1575 13 Data Block 2 for HR/Payroll reports

1660 13 A&R ‐ Internationalization Length Name Field UPGR Issue

1994 6 R25 ‐ Need Help with RDP setup

2483 6, 7, 9 Upgrade Domain Controller's to 2008

2971 na RT: change On Order custom field

13380 7 Script injection setup

3839 13 A&R ‐ Argos COOP Report Request

412 6,7 Need to audit Domain admins group

4319 14 Summer 2011/2012 MIS Changes

4337 13 Include employee ID number under Personal Infomation in Banner


Appendix B 61

4368 na More CPS receivers

13381 na Show Friendly output message on HTTP errors

4869 6 Purge old term data from Luminis

13382 6,7 Start and stop script and security on new OFM servers

5958 6, 7, 8 ACS appliance/software upgrade

6137 na HP3000 Migration Plan ‐ Work with HR to export QSS reports

6140 na HP3000 Migration Plan ‐ Migrate selective QSS data to Oracle tables

6687 6, 9 New Adobe site licensing

7627 6, 9 Update the Citrix Client to Receiver

13441 13 RE: Install NSC regulatory components of Student 8.5.6

8006 na Employee compensation report ‐ State Requirement

9091 6, 7, 9 Upgrade to IE8

9133 na CALB 8.5.2 MIS SQL Improvements ‐ Kathy

9370 13 Update logic for reporting Ethnicity

9495 5 Project Plan and SOW for HP Core installs

13606 na FormFusion update

9528 na Refresh Quotes for Standard PCs

9554 na master Ticket for Summer/Fall 2012 LPW

9557 na Summer/Fall 2012 LPW ‐ Paul B

9708 13 Need Data for EEO Reports

9774 13 A&R ‐ Waitlist Reports

9869 na Create myCuesta channel for access to Sharepoint

9875 na Upgrade to IE8 ‐ test Cuesta apps

9899 6,7 Validate SLO IDFs

9901 na Upgrade / Replace SLO Core ‐ MDF fiber patch cords

13661 6 Fix forms reporting in EM11g on munchkin

13796 na Re‐configure expandrive connect at login on Evision server

3479 6 Write CC monitoring and repair process

4463 7 Install Oracle Fusion Middleware ‐ Oracle AS 10.1.2 is EOS 12/2011

5016 6, 7 test AIX DR backup using makesysb

7881 na A&R ‐ Xtender Application or New Code

9497 6 Set Oracle limits on tinman

9910 14 CALB 8.6.1 release has been posted

13985 9,10,12 OU Campus training participants

14317 na Mandated Government Compensation in California Program

7617 5 NCC LRC ‐ Data Center / MDF ‐ imaging server

7627 5 Update the Citrix Client to Receiver


APPENDIX C

LIST OF CURRENTLY REQUESTED BANNER PROJECTS AS OF AUGUST 1, 2013

On a monthly basis, the Director of Computer Services meets with the Vice President of Administrative Services, Vice President of Academic Affairs and the Vice

President of Student Services to review the list and determine which project will be assigned programming resources.

Ticket Description Requestors 1302 Banner Stu Accts, add description text to FA and refund checks [email protected] 1305 Programming to set MIS SM04, SM05, SM06 (exemptions) from admissions app [email protected] 1310 Capture Counseling contacts from SARSGrid into Banner [email protected] 1311 Banner script to end assignment finals week of each term in SEADETL [email protected] 1312 A&R - SWAMTCH and SWACCAP Forms [email protected] 1314 A&R - Modification to Datablock of Course Enrollment v3.3 [email protected]

1321 Add Assessment/Prerequisite Clearance information to My Cuesta Student Registration [email protected]

1323 Addition to Hold Code 37 Release to post data for MIS [email protected] 1325 New Tables in BANNER [email protected] 1393 Master ticket for Xtender (document imaging) for Financial Aid [email protected] 1396 Implement ODS - Master Ticket [email protected], [email protected] 1417 Master Ticket for Workflow [email protected] 1420 Implement Axiom OCR software Master Ticket [email protected] 1421 Master Ticket for Degreeworks [email protected] 1422 Master Ticket - implement online requisitions in Banner [email protected] 1423 Workflow project for Purchasing [email protected] 1425 Xtender for Purchasing [email protected] 1431 Master Ticket for tracking student services used with ID card and software [email protected] 1432 Implement SARS Track in student support areas for data collection [email protected] 1433 Mandatory Student ID card [email protected]

1435 Automate 3rd party checks to providers (insurance, TSA, etc) [email protected], [email protected]


Appendix C 63

Ticket Description Requestors 1436 SARS interface to Banner [email protected] 1437 Implement Banner Recruiting module [email protected] 1438 Bolt on - Student Academic Profile from SBCC [email protected] 1442 Automate library fine hold from SIRSI to Banner [email protected] 1451 Learn new technology that Banner is using for coming releases [email protected] 1542 Argos Report - Needed 5/1/2008 - Counseling Student Academic Profile [email protected] 1561 Argos Report - Payroll - Needed ASAP - WC - COE Report [email protected] 1565 Argos Report - Payroll - ASAP Leave Report by Employee [email protected]

1567 Argos Report - EOPS 12/1/2008 - EOPS Students with 48 or more degree applicable units [email protected]

1573 list of students that are in ESL classes and have completed the fafsa application [email protected] 1579 Data Block 5 for HR/Payroll reports [email protected] 1831 A&R - Credit by Examination Code Automation [email protected] 2012 Issues in SARSGrid Banner down load [email protected] 2392 Clean up Terry code [email protected] 2403 Training needs - 1 year [email protected] 3464 A&R - SSB Clearinghouse Link [email protected] 3815 FLAC Module [email protected] 3881 Better Process for tracking and processing step increases for part time faculty [email protected] 4053 Banner Purchase Order Report by FOPAL [email protected] 4140 Change to Assessment Datablock and Report [email protected]

4698 Put CTEA Surveys On Line [email protected], [email protected]

5158 Customized Argos Report Request [email protected] 5923 Initial Registration Activity Datablock and Reports [email protected] 7287 automation of 2012-13 ISIR data loads to run overnight [email protected] 7290 Test out SGHE Mobile App framework [email protected] 7313 Master Ticket - Banner Mobile Apps framework [email protected] 7676 Technical Training for staff for Banner 9 technology [email protected] 7677 Investigate server (hw and sw) requirements for Banner 9 [email protected] 8196 Self Service Implementation - Fin Aid new functionality [email protected] 8328 Master Ticket for partipating in Gainful Employment working group [email protected]


Appendix C 64

Ticket Description Requestors

8329 Evaluate Banner developed report for Gainful Employment [email protected], [email protected]

8366 A&R - SSB Academic Transcript (Mod) [email protected] 8452 Prerequisite Drops [email protected] 8830 New DB server planning [email protected] 8865 A&R - Propose CH job submission script to replace ticket 1318 [email protected] 9083 Move collegenet to own table space [email protected] 9611 myCuesta Credit Card Payment Screen - Pay Now Button Change [email protected] 9781 Textmessage Student Notifications via Liminis [email protected] 10208 Changing policy and process from exception reporting to positive time entry [email protected]

10777 A&R - NEW REQUIREMENT:Add two data elements for Veterans Post Certification Activity Argos Report [email protected]

10830 A&R - myCuesta Password Reset Solution [email protected] 10867 Evaluate Dashboard Feature of ARGOS [email protected] 11081 A&R - myCuesta Account Not Reading Application [email protected] 11586 A&R - Priority Enrollment Registration Regulations+Programming Fall 2014 [email protected]

12145 Important Update on SB 70 Data Reporting to the California Student Aid Commission [email protected]

12616 Retool Class Finder for better performance. [email protected] 12620 Change the LDAP server for Evisions [email protected] 12695 North County Campus Academic Honors List [email protected] 12736 Adding Classes to "SCC" in Class Finder [email protected] 12996 Add Waitlist Count to Fill Rate Report [email protected] 13022 A&R - SSB Student Functions [email protected]

13258 re-test AIX DR backup using makesysb [email protected], [email protected], [email protected]

13264 Upgrade HMC to SP4 [email protected] 13313 Custom Code for Opt-Out 1098T [email protected] 13349 Retire Lion server - re-purpose? [email protected] 13381 Show Friendly output message on HTTP errors [email protected] 13661 Fix forms reporting in EM11g on munchkin [email protected] 13796 Re-configure expandrive connect at login on Evision server [email protected] 13855 Install patches to GRID/EM [email protected]


Appendix C 65

Ticket Description Requestors 13856 Explore upgrade of Java on AIX, remove 1.4 [email protected] 14094 End of Term Fill Rate Report [email protected] 14187 Banner Flagging for grant purposes of tracking [email protected] 14191 Re: Academic Works [email protected] 14215 Set the DB on the Evisiontest server to UPGR [email protected] 14310 finaid @rruready script fails to generate properly [email protected] 14313 Apply Security/PSU to OFM home [email protected] 14343 Luminis, Banner and Shibboleth [email protected] 14546 Purge Terms from Luminis - October 2013 [email protected] 14620 Modify banner test/dev default passwords [email protected] 14635 Test RMAN restore processes [email protected] 14690 SSB lockdown for upgrades. [email protected] 14730 Figure out why xlC libraries are different between tinman and Dorothy [email protected] 14737 8.7 and 8.8 SSB Paystub displaying multiple earnings [email protected] 14763 Upgrade Opatch [email protected] 14896 Master Ticket - October 2013 Upgrades [email protected]

14927 Potential Interface for FA Orientation Interface [email protected], [email protected]

14977 Update Class Finder CRN Deadlines [email protected] 15182 MIS Changes: CCCCO Student Success and Support Program [email protected]


APPENDIX D

AGE OF DESKTOP COMPUTERS

75 73

180

60

137127

277

10

114

30

00

50

100

150

200

250

300

<1 1-2 2-3 3-4 4-5 5-6 6-7 7-8 8-9 9-10 Unknown

Nu

mb

er o

f C

om

pu

ters

Age (years)

Instructional Computing, Distribution of Equipment Age


Appendix D 67

$85,222

$58,866

$177,487

$77,849

$107,383

$127,299

$220,204

$7,138

$84,986

$21,413

$0$0

$50,000

$100,000

$150,000

$200,000

$250,000

<1 1-2 2-3 3-4 4-5 5-6 6-7 7-8 8-9 9-10 Unknown

Co

st t

o R

epla

ce

Age (years)

Instructional Computing, Cost by Age


Appendix D 68

NOTE: Computer Services has changed the application used to determine age of computers. As of this writing, data from 123 of the District’s computers are not

being correctly collected and therefore showing as Unknown in the tables below. Computer Services is working to resolve this reporting issue.

45

108

68

53

40

54

172

30

64

2

123

0

20

40

60

80

100

120

140

160

180

200

<1 1-2 2-3 3-4 4-5 5-6 6-7 7-8 8-9 9-10 Unknown

Nu

mb

er o

f C

om

pu

ters

Age (years)

Administrative Computers by Age


Appendix D 69

$33,713

$80,910

$50,944

$39,706

$29,967

$40,455

$128,857

$22,475

$47,947

$1,498

$92,148

$0

$20,000

$40,000

$60,000

$80,000

$100,000

$120,000

$140,000

<1 1-2 2-3 3-4 4-5 5-6 6-7 7-8 8-9 9-10 Unknown

Co

st t

o R

epla

ce

Age (years)

Administrative Computers, Cost by Age

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