san jul/aug14 cover - issa canada · industry news news highlights from the industry. 30 a green...

SANJUL/AUG14

COVER

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4 Sanitation Canada - JULY / AUGUST 2014 Visit us on the Internet at www.sanitationcanada.com

GREEN CLEANINGFirst held in 2012, the worldwide GreenApple Day of Service is an initiativeof the U.S. Green Building Council’s(USGBC) Center for Green Schoolsand its goal is for students, teachers,parents, businesses, organizations andthe community at large to host a widerange of service projects that improvethe conditions, cleanliness and healthof the facilities in which children learnand spend a majority of time.

HAND HYGIENEThe Food Service Industry Can Help Prevent NorovirusOutbreaks. Most norovirus outbreaks from contaminated foodoccur in food service settings, according to a Vital Signs report bythe Centers for Disease Control and Prevention (CDC). Infectedfood workers are frequently the source of these outbreaks.

INSIDE ISSAISSA and Cleaning Industry Research Institute (CIRI)announced improvements to the ISSA Standard for Meas-uring the Effectiveness of Cleaning in K-12 Schools thatenhance its use in evaluating cleaning processes at schoolfacilities.

contentsJULY / AUGUST 2014

NEW PRODUCT SHOWCASENew products and technologies available to the industry.

www.sanitationcanada.comon the cover Volume 36, Number 2

INDUSTRY NEWSNews highlights from the industry.

30

A Green Apple for Kids,Schools, Teachers and theProfessional Cleaning In-dustry. September 27, 2014is a big day for green advo-cates throughout NorthAmerica and in many otherpart of the world as well.(Page 18)

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SPECIAL FEATUREBunzl Canada Inc. – Tranforming the Canadian JanitorialSanitation Industry.

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PEST CONTROLDon’t Get Stung By Reactive Pest Management. In a studyconducted this year for Orkin Canada, Angus Reid Forum panelistsfound that 41 per cent of respondents anticipate wasps being aproblem this summer - and they are correct.

12

BUSINESS NOTESWhat You Need to Know About Social Media Etiquette.26

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ISSA and CIRIAnnounceImprovements toClean Standard

ISSA and the Cleaning Industry Research Institute(CIRI) announced improvements to the ISSA Stand-ard for Measuring the Effectiveness of Cleaning inK-12 Schools (clean standard) that enhance its use inevaluating cleaning processes at school facilities.

The clean standard provides K-12 schools with a toolthat helps them evaluate and monitor the effectiveness oftheir cleaning processes using both a quantitative measure(i.e. ATP metres) and traditional inspection methods. Theability to objectively evaluate cleaning processes and prod-ucts is critical to providing a safe and healthy indoor envi-ronment for school-age children.

The recent enhancements to the clean standard includeupdated values that define “effective cleaning,” which arecentral to the standard. Specifically, revisions have been madeto the table at Section 5.5 that set forth the values thatdefine “effective cleaning” for the range of ATP values withHygiena SystemSure Plus. The values for other ATP sys-tems in the clean standard (Charm Sciences NOVALUMand 3M Uni-Lite NG) remain the same. These revisions arethe result of an intensive field study during 2014. Substan-tiated by industry and research scientists, the revisions arenow reflected in the latest edition of the clean standard atwww.issa.com/cleanstandard.

Since it was first issued, the clean standard online toolkithas been downloaded more than 2000 times. The stand-ard’s quantitative and qualitative measurement tools havebeen used by schools, cleaning service contractors, distribu-tors and others in the commercial cleaning marketplace as away of evaluating and improving their cleaning processes.In addition, certification and training programs have devel-oped around the clean standard, such as the program of-fered by CIRI (see www.ciriscience.org/training-certification.pho for details).

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Sanitation Canada is the Official Voice of ISSA in Canada

7373 N. Lincoln Ave., Lincolnwood, IL 60712-1799Tel: (847) 982-0800 • Toll Free: (800) 225-4772E-mail: [email protected] • Web: www.issa.com

Continued On Page 10

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Most norovirus outbreaksfrom contaminated foodoccur in food service set-tings, according to a VitalSigns report by the Centers

for Disease Control and Prevention (CDC).Infected food workers are frequently thesource of these outbreaks, often by touch-ing ready-to-eat foods served in restau-rants with their bare hands.

The food service industry can help pre-vent norovirus outbreaks by enforcing foodsafety practices, such as making sure work-

hand hygiene


ers always practice good hand hygiene onthe job and stay home when they are sick.

Norovirus often gets a lot of attentionfor outbreaks on cruise ships, but thoseaccount for only about one per cent of allreported norovirus outbreaks. Norovirusis highly contagious and can spread any-where people gather or locations wherefood is served, making people sick withvomiting and diarrhea. About 20 millionpeople get sick from norovirus each year;most get infected by having close contactwith other infected people or by eating con-taminated food.

“Norovirus outbreaks from contami-nated food in restaurants are far too com-mon,” said CDC Director Tom Frieden,M.D., M.P.H. “Individuals who prepare

MThe following article is posted on the Deb

Group Hand Hygiene, Infection Preventionand Food Safety Blog – http://

info.debgroup.com/blog.

Preventfood, especially the food service industry,can do more to create a work environmentthat promotes food safety, and ensures thatworkers adhere to food safety laws andregulations that are already in place.”

The Vital Signs report provides key rec-ommendations to help the food serviceindustry prevent norovirus outbreaksfrom contaminated food. The recommen-dations, which underscore provisions inthe Food and Drug Administration modelFood Code (http://www.fda.gov/Food/G u i d a n c e R e g u l a t i o n /RetailFoodProtection/FoodCode/default.htm) and CDC guidelines (http://www.cdc . g ov/mmwr/pr ev i ew/mmwrhtml/rr6003a1.htm), include:

Norovirus Outbreaks

The Food Service IndustryCan Help

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thoroughly investigate and report out-breaks to NORS,” Hall said.

About NORSCDC launched NORS in 2009 to collect

information on outbreaks of foodborne,waterborne and enteric diseases that spreadfrom person-to-person, animals, environ-mental surfaces, and other or unknownways. Public health agencies can report alloutbreaks of gastroenteritis, includingnorovirus illness, through this web-basedsystem. This information is used to deter-mine where norovirus outbreaks com-monly occur, how the virus is spread, andspecific food or water sources involved. Inturn, this helps identify the best ways toprevent and control norovirus illnesses andoutbreaks.

For more information aboutnorovirus, please visit www.cdc.gov/norovirus. Additional information onpreventing foodborne diseases is availableat www.foodsafety.gov.

Vital Signs is a CDC report that appearson the first Tuesday of each month as partof the CDC journal Morbidity and Mor-tality Weekly Report, or MMWR. The re-port provides the latest data and informa-tion on key health indicators. These are can-cer prevention, obesity, tobacco use, mo-tor vehicle passenger safety, prescriptiondrug overdose, HIV/AIDS, alcohol use,health care-associated infections, cardiovas-cular health, teen pregnancy, food safety anddevelopmental disabilities.

As published by the Centers of Disease Con-trol and Prevention (CDC), Jun. 3, 2014.

• Making sure food service workerspractice proper hand washing , and useutensils and single-use disposable glovesto avoid touching ready-to-eat foods withbare hands;

• Certifying kitchen managers andtraining food service workers in food safetypractices; and

• Establishing policies that requirefood service workers to stay home whensick with vomiting and diarrhea, and for atleast 48 hours after symptoms cease.

“It is vital that food service workers stayhome if they are sick; otherwise, they riskcontaminating food that many people willeat,” said Aron Hall, D.V.M., M.S.P.H., ofCDC’s Division of Viral Diseases. How-ever, one in five food service workers havereported working at least once in the previ-ous year while sick with vomiting ordiarrhea. Fear of job loss and not wantingto leave co-workers short-staffed were citedas significant factors in their decision.

According to Hall, “Businesses can con-sider using measures that would encour-age sick workers to stay home, such as paidsick leave and a staffing plan that includeson-call workers.”

The CDC analysed norovirus outbreakdata reported by state, local and territorialhealth departments from 2009 to 2012through CDC’s National Outbreak Report-ing System (NORS). Over the four years,health departments reported 1008norovirus outbreaks from contaminatedfood, most of which occurred in food serv-ice settings such as restaurants, and cater-ing or banquet facilities.

Factors contributing to food contami-nation were reported in 520 of the out-breaks, with an infected food worker im-plicated in 364 (70 per cent) of them. Ofthese outbreaks, 196 (54 per cent) involvedfood workers touching ready-to-eat foodswith their bare hands. Ready-to-eat foods

hand hygieneContinued From Page 8

are foods that are ready to be served with-out additional preparation, such as washedraw fruits and vegetables for salads or sand-wiches, baked goods or items that havealready been cooked.

CDC’s analysis also looked at whichfoods were commonly implicated innorovirus outbreaks. Of 324 outbreakswith a specific food item implicated, morethan 90 per cent were contaminated dur-ing final preparation (such as making asandwich with raw and already cooked in-gredients) and 75 per cent were foods eatenraw. Leafy vegetables, fruits and mollusks(such as oysters) were the most commonsingle food categories implicated in theseoutbreaks.

The report also highlights the key rolehealth departments play in investigatingand reporting norovirus outbreaks. Out-break reporting rates varied greatly, likelyillustrating differences in surveillance effortsrather than variation in norovirus diseaseincidence.

“There is a continued need to build thecapacity of health departments to more

Continued From Page 6

ISSA and CIRI consider the cleanstandard a living document and inviteusers’ feedback regarding the ATP val-ues and any other aspects of the stand-ard – including its applicability to other

indoor environments including officebuildings and other institutional facili-ties. Send your comments and feedbackto ISSA Environmental Affairs Direc-tor Bill Balek at [email protected].

ISSA and CIRI AnnounceImprovements to Clean Standard

http://www.cdc.gov/

http://www.foodsafety.gov



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pest control

By ALICE SINIA, Ph.D., Resident Entomologist –Regulatory/Lab Services, Orkin Canada

In a study conducted this year for Orkin Canada, AngusReid Forum panelists found that 41 per cent of respond-ents anticipate wasps being a problem this summer –and they are correct. In fact, wasp activity is at its peak inlate summer and early fall. Therefore, it is important toinspect your property for signs of wasp activity in early

summer to proactively keep these stinging pests in their place.While wasps can assist in the management of other pests,

their painful stings can easily lead to infections, aggravated skindisorders and allergies and, in severe cases, cause life-threaten-ing physical reactions. When managing any pest, proactive stepsto prevent their presence is key. The same goes for wasps. Tounderstand why it is important to take proactive measuresnow, you must understand a wasp’s lifecycle and classification.

Late in the summer, the queen of some wasp species willproduce unfertilized eggs. These will develop into males whowill inseminate the wasps that will become queens the follow-ing year. These inseminated females will overwinter in shel-tered locations. For most species, the rest of the colony willperish when winter comes. The following spring, the insemi-nated queen will start laying eggs. The fertilized eggs will de-velop into sterile workers, and are responsible for building thenest and feeding the developing larvae.

This often means that, at the end of the nest’s cycle, everymember of the nest except inseminated queens, dies. In win-tering areas, only these queens will hibernate through the coldermonths to emerge again in the spring and start the cycle all overwith a new nest. All of that said, it is much easier to proactivelyprevent a single queen wasp rather than reacting to a full-sizednest come fall. So, what do you need to look for when it comes


I

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be re-used by other solitary wasps or bees.• Review your landscaping for areas

where you can cut down on wasp attract-ants. In the summertime, brightly-col-oured and fragrant flowers in bloom canentice wasps, so using fewer of these plantscan help decrease activity on your property.

• Test the air in doorways to make sureair flows out, not in, to keep flying pestsfrom coming inside. To do this, hold apiece of paper while standing in an opendoorway; you want the paper to blow awayfrom the building. Work with a mainte-nance professional to make any necessarychanges in air flow.

• Avoid planting brightly coloured orfragrant flowers and trees. Wasps see ultra-violet light so even light colours can attractthem. Choose umbrellas, awnings or out-door décor with dark or neutral colours tofurther discourage flying and stinging

pest control

to prevention?While wasps are classified into social,

semi-social and solitary wasps, the type ofnest depends on the species of wasp.Wasps seen coming and going through ahole in the ground is a sign of an under-ground nest; meanwhile wasps seen flyingin and out of a tree or shrub, or a smallgap, crack, crevice or sheltered portion of abuilding is a sign of above ground or aerialnest. Solitary wasps, including mud daub-ers and potter wasps, build their nest aboveground. Of solitary wasps, these two spe-cies are the most commonly encounteredaround buildings.

Social and semi-social wasps can buildnests above or below ground. Aboveground nests are built in a sheltered, hid-den location such as dense bushes, treebranches, fence lines, wall voids or underthe eaves of a structure. Undergroundnests are built under rocks, fallen logs, con-crete or asphalt slabs (including patios,driveways, sidewalks and playgrounds).With the exception of yellow jacket nests,which can be as big as a soccer ball, belowground nests are loosely constructed andnon-descript. Above ground nests aremade from paper-like material or mud.

Though considered beneficial, somewasps naturally are extremely aggressive,while others are not but can become ex-tremely aggressive if provoked. Therefore,it is recommended that you contact yourpest control provider should you see signsof wasps around your property. However,there are some things you can do to pro-tect your property from wasps:

• Periodically inspect entrances, over-hangs and windows for new nests. Nests


Alice Sinia, Ph.D. is Resident Entomolo-gist – Regulatory/Lab Services for OrkinCanada focusing on government regula-tions pertaining to the pest control in-dustry. With more than 10 years of ex-perience, she manages the Quality As-surance Laboratory for Orkin Canadaand performs analytical entomology aswell as provides technical support in pest/insect identification to branch offices andclients. For more information, email AliceSinia at [email protected] or visitwww.orkincanada.com

can develop rap-idly, so early ac-tion is necessary.Continuous in-spection and re-moval of nestsfrom structuresthroughout thesummer will re-duce the chancesof queensoverwinteringon your property.

• I n s p e c tand remove oldnests and mudnests frombuildings. Oldmud nests can

pests.With a few proactive steps this sum-

mer, including a strong partnership withyour pest management provider, you canhelp reduce the sting of wasps next fall.


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September 27, 2014, is a big day forgreen advocates throughout NorthAmerica and in many other parts of theworld as well. That is when the GreenApple Day of Service will take place.

green cleaning

By ROBERT KRAVITZ, Freelance Writer

First held in 2012, the worldwide eventis an initiative of the U.S. Green BuildingCouncil’s (USGBC) Center for GreenSchools and its goal, according to EmilyRiordan of the USGBC, is for students,

Sand universities, the indoor environmentis lacking and may be impairing the educa-tion of many of these children.

“Our students and our teachers deservebetter,” Riordan said. “Green Apple Day

teachers, parents,businesses, organiza-tions and the com-munity at large tohost a wide range ofservice projects thatimprove the condi-tions, cleanliness andhealth of the facilitiesin which childrenlearn and spend themajority of theirformative years.*

According to Statistics Canada, morethan five million students are enrolled inCanadian public elementary and secondaryschools, with nearly 800,000 teachers andprofessors there to serve them.

However, in some Canadian schools

of Service puts thepower to transformthese places into thehands of the peoplethat know them best:students, staff, andthe community.”

Apparently manypeople agree withRiordan and havegotten on the band-wagon.

The first GreenApple Day of Service involved about 1000projects and nearly 100,000 volunteers.Although these numbers are certainly ad-mirable for a new program, by 2013 thosenumbers had doubled to more than 2000community-sponsored events held in 41

A Green AppleFor Kids, Schools, Teachers and

the Professional Cleaning Industry

countries, and involving more than 200,000volunteers.


Sanitation Canada - JULY / AUGUST 2014 19Visit us on the Internet at www.sanitationcanada.comContinued On Page 20

The USGBC interprets this growth asan indication of the communities’ interestand need for cleaner and healthier schools.

According to USGBC, on Green AppleDay, “advocates around the world can cometogether in support of healthy, sustain-able schools and take action in their com-munities.”

Further, according to the Green Appleorganization, the event brings together “in-dividuals and communities to makechanges in their schools and surroundingareas.” (See sidebar: “Why Apples?”)

As Green Apple Day of Service hasgrown, the USGBC has developed severalcategories of service projects in which vol-unteers can get involved:

Energy conservation. These projects

the importance of keeping educational fa-cilities clean and healthy.

Water efficiency. Using water more re-sponsibly and efficiently is a global issue inboth water-rich and water-poor countries.Projects in this category focus on raisingawareness to reduce water consumption.

Recycling. Communities are encour-aged to have waste-free days, which can raiseawareness about the need for waste reduc-tion.

Creativity. Creative service projects in-clude making videos and writing articlesand poems emphasizing why this day ofservice is important, and why children needclean and healthy schools.

The USGBC has also developed pro-

explore ways to improve energy efficiencyin school facilities, and investigate alterna-tive energy sources by instructing students,teachers and other volunteers how to con-duct energy audits, as well as how energyin a facility can be reduced or used moreefficiently.

Education. Free educational programsinform all segments of a community about



green cleaningContinued From Page 19

grams for parents and others who want tobe involved in the day of service but arehard-pressed to find the time.

The Professional CleaningSolutions Connection

Segments of the professional cleaningindustry are also getting involved with theGreen Apple Day of Service. One primeexample, in Canada, is Avmor.

Avmor is one of Canada’s leadingmanufacturers of professional cleaningsolutions with more than 65 years of ex-pertise. The company has a long historyof advocating the goals of cleaning forhealth and protecting the environmentwhile ensuring its products perform effec-tively.

Reflecting the company’s commitmentto manufacturing healthier, more environ-mentally preferable cleaning solutions,Avmor’s Green Apple Day project involveshelping to make students, teachers and thecommunity aware of the importance ofusing green cleaning products and proce-

“An apple for the teacher”? Haveyou ever wondered why apples areso often associated with education?It appears to have originated in Den-mark and Sweden sometime in the1700s. At that time, families with-out money paid teachers with ap-ples. North Americans adopted thetradition of giving apples to teach-ers in the 1920s, but they were morea gift or sign of gratitude than a for-mal payment. (Source: Green AppleDay of Service, www.mygreenapple.org)

Why Apples?

The benefits of using green clean-ing products and implementing greencleaning strategies in schools have beenconfirmed by several recent studies andreports:

Fewer indoor pollutants. A recentreport by the Environmental WorkingGroup (EWG) found that certified-green cleaning products contain one-third the chemicals with known healtheffects compared to traditional prod-ucts used in schools. Additionally, aclassroom cleaned with green cleaningproducts had one-sixth the air pollu-tion of those cleaned with traditionalproducts; the result is fewer allergic re-actions, less absenteeism and improvedstudent performance.

Fewer asthma attacks. Green clean-ing products do not contain ingredi-ents that are typically associated withcausing asthma and asthma attacks.Certified-green cleaning products are

Schools, Studentsand Green Cleaning

prohibited from containing asthmagens(chemicals that cause asthma) and havelimits on some asthma triggers (chemi-cals that exacerbate existing asthma).

Safer for workers. Green cleaningproducts are safer for school custodialworkers. They are less corrosive to skinand eyes, and must meet specific stand-ards for inhalation toxicity.

Direct financial savings. Several Ca-nadian schools and school boards haveenjoyed considerable savings as a resultof transferring to Green product lines.For instance, working with Avmor, oneuniversity was able to reduce its productinventory by 75 per cent, which resultedin considerable savings. Further, by im-plementing a green cleaning program de-veloped by the company, along withtransferring to a day cleaning strategy, theCalgary Board of Education also re-ported considerable cost savings and re-duced consumption.

and sustainable cleaning solutions to cre-ate a healthier environment. **

“Improved indoor air quality helps re-duce absenteeism,” said Tina Galluccio,marketing director for Avmor. “Facultyand students alike benefit in an indoorenvironment free from environmentalpollutants and irritants, and this also helpsensure the safety of the cleaning profes-sionals who must use these products everyday.” (See sidebar : “Schools, Students andGreen Cleaning”)

For Green Apple Day, the company isplanning several projects designed to in-volve students and schools throughout thecountry. Among Avmor’s green cleaningprojects are the following:


dures, especially when it comes to ensur-ing the health of children, teachers, custo-dians and facilities. The Green Apple Dayof Service provides the company with anopportunity to encourage the use of safer

http://www.mygreenapple.org


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special feature



“One-third of our growth is going tocome from organic growth and two-thirdsis going to come from acquisitions,” saidBunzl President, Canadian Division, JohnHowlett. “But we’re not in a rush. For now wewill continue to look for operatingefficiencies to drive value for our customers.”

Originally established in the 1800s as ahaberdashery (clothing) business in Aus-tria, the business formed its true founda-tion in England in the 1950s. In 1981,

Bunzl acquired Jersey Paper in the UnitedStates, and Bunzl North America was born.

By 1994, market circumstances provedto be opportune for Bunzl to enter Canada.It was at that time that Howlett reachedout to Bunzl USA and a new Canadianchapter began to take form.

For the next 10 years the company fo-cused on establishing a national platformand determining a strategy to best synergizethe business to ensure its success. And, a

specialist it became in the distribution busi-ness.

With all of the work Bunzl had doneover the years in the grocery, retail and re-distribution markets, the company wasperceived as very good with logistics. In aneffort to take advantage of a flourishingCanadian janitorial sanitation industry,Bunzl listened to customers and purchasedMorgan Scott in 2006. This was the com-pany’s first step in entering the janitorialand sanitation market with a different busi-ness model.

The success of Morgan Scott’s King-ston location convinced Bunzl that thismodel could be very effective at meetingcustomers’ needs and providing the modelto build upon, going forward.

“Researching potential acquisitions is anongoing task within our company,”Howlett said. “Wesclean was and remainsone of the leading janitorial and sanita-tion companies in Canada, and we feel veryfortunate to have them as a part of theBunzl family in Canada.”

Visit us on the Internet at www.sanitationcanada.com Sanitation Canada - JULY / AUGUST 2014 23

Bunzl Distribution is on a mission of cre-ating a national cleaning and hygiene busi-ness that can serve the varying needs ofcustomers from Victoria, BC, to St. John’s,NL. Through business planning and stra-

tegic acquisitions, the firm is focused on creating a one-stopshop to allow customers to “simplify their business proc-esses.”

BContinued On Page 24

The Bunzl Canada Executive consists of (from left) Myles Johnson, Bruce Cameron, Reid Toreson, John Howlett,Wayne Milford, Steve Costello and Adam Szpakowski.


special feature

A 45-minute meeting ended with afour-hour lunch and the realization thatboth Reid Toreson, Wesclean director, andHowlett had a similar vision for building anational jan/san company. The founda-tion for that new company began to un-fold.

Bunzl brings to the table outstandingdistribution capabilities, while Wesclean isan industry leader in the area of hands-on,personalized service. By combining thestrengths of each firm, Bunzl has taken itsnext step in fulfilling its end goal of pro-viding a “one-stop-shop” to satisfy cus-tomer needs in any location anywhere inCanada.

“We recognize it’s really important thatyou have good products and really goodservice,” Howlett said. “As it pertains tojan/san, we see things are transforming.It’s not just about cleaning to look goodanymore; there are some real issues outthere these days. We are looking at the nextlevel, which is how do we help our cus-tomers solve the issues that they are facingeach and every day.”

Currently, Wesclean serves as the anchorfirm to run the jan/san division acrossCanada, but Bunzl is actively looking atadditional acquisitions it feels will fit thecriteria of high standards it has in its vi-sion for the Canadian market.

“I think, over time, you’ll see Wesclean-type companies right across Canada,”Howlett said. “So we will not only do whatwe do really well at the local level, but wecan then offer some tremendous value tonational customers and help service themwith that high-touch, personalized waythat Wesclean has been built on.”

According to Wayne Milford, Wescleangeneral manager (northern Alberta), if youasked everyone in the industry to list theirvalue-added proposition, many wouldlook very similar.

“We had a saying (for these proposi-tions), ‘win them in the board room, losethem in the field’, because you never saw abrochure that didn’t say I’ve got the bestproduct, at the best price,” he said. “Wehave our value-added proposition and wesupport it, and it’s not foo-foo dust. It’smeat and potatoes stuff that the end-user,whether he’s a small building service con-tractor or a custodian in a school, can reallysee and can drive value for them.”


One of the main things that Wescleanbrings to Bunzl is an outstanding serviceprogram. Wesclean has invested heavily inits service department to ensure that theproducts and equipment it offers functionsin a manner that is expected. The companycurrently has 30 trucks and 30 technicianson the road to make sure customers areable to clean the floor surfaces in the school,retail or health care facilities they are respon-sible for.

“A customer could lose a floor in a su-permarket or high retail space without prop-erly-running equipment,” Milford said. “Ifwe can keep the customer cleaning andmaintaining the floor like he is paid to do,then everybody wins.”

In addition to quality service, the com-pany also offers a planned maintenance

program.“Cleaning equipment is a fairly expen-

sive investment for the customer, and wewant to keep it running properly to avoida catastrophic repair,” Milford said.

Planned maintenance is ongoing main-tenance and it is offered as a value-addedpackage to customers.

Another value-added benefit broughtto the table is the Wesclean e-commerce orQuality Assurance (QA) offering.

According to Milford, the Wesclean QAprogram is not standard “out-of-the-box”software. The program was designed withdirect input from customers in the educa-tion, healthcare and industrial sectors, andprovides “real solutions for real custom-ers.”

Conducted monthly and available elec-24 Sanitation Canada - JULY / AUGUST 2014 Visit us on the Internet at www.sanitationcanada.com


tronically, the QA program identifies wherecustomers may have weakness in theircleaning programs and highlights wheretraining should be conducted.

“Everything we develop is developedaround the customer,” Toreson said. “It’snever what we think they need, it’s whatthey tell us they need.”

A vast array of products from both theBunzl and Wesclean sides is also a key ben-efit to customers.

“Bunzl is a major player in the globaljanitorial sanitation industry and if you lookat the portfolio of vendors that supportwhat we do in the marketplace, we have thebest competitive differentiation in the factthat we can operate in multiple countries withsimilar vendors,” Howlett said.

According to Howlett, Bunzl is always

on the look-out for innovation / differen-tiation to keep the company at the fore-front of the cleaning and hygiene business.

“We are constantly on the look-out forthe next emerging technology, service, ITplatform,” he said. “You name it, we’ve gotour ear to the ground not only here in NorthAmerica, but globally. That is the beauty ofour company being in 30 countries.”

The next step for Bunzl in its evolu-tion is to continue to look for opportuni-ties and acquisitions to round out themodel for Canada, Howlett said.

Having acquired Wesclean in Novem-ber 2013, the firm is in no rush to add toits business portfolio. For now, the big-gest challenge is to ensure that the employ-ees of the firm are “at a neutral state ofemotion.”

“Our employees are everything and theminute we take on a new company, wewant to make sure they are as welcome tothe family as those already in the family,”Howlett said. “There is a natural troughof emotion that anybody goes throughwhen their firm has been acquired. I thinkwe’re past the equilibrium piece now andthe employees are beginning to embracethe possibilities.”

According to Toreson, “when you havereally smart people, and they understandthe tools in their toolbox that they previ-ously did not have, you watch what theydo with it.”

“I am convinced that if (employee)minds are engaged and they’re enthusias-tic, and their attitudes are right for whatthey want to accomplish, watch out,” hesaid.

As the company moves forward in itsevolution, one of the biggest challenges itfaces is to maintain an open line of com-munication to ensure everyone is on thesame page and “walking in the same stepstogether,” Howlett said.

“Communication is extremely impor-tant because there are many moving piecesin Bunzl at this particular time,” he said.“We have the Bunzl brand that is reallyfocused on the grocery, retail and foodprocessing markets; the R3 brand that ismoving forward with wholesaling inCanada; and the McCordick brand (pur-chased in 2012), which is focused and veryinvolved in the personal protection andequipment business.”

Being involved within the communityis also an important part of the Bunzl /Wesclean business.

In western Canada, Wesclean organizesan annual golf tournament which gener-ates upwards of $40,000 for children’slunch programs. Bunzl also hosts an an-nual golf tournament which, for the past15 years, has generated $1.5 million for re-search efforts in children’s brain cancer.

As the firm plans its future strategiesfor growth and evolution, one that thingthat won’t change is the energy andpositivity the company exudes.

“Everyone (at Bunzl) understandsthere is a job to get done, but at the sametime, we have fun together,” Howlett said.“We work very hard and we all have thesame goal in mind.”

Bunzl is constantly on the look-out for new andinnovative products to keep the company at theforefront of the cleaning and hygiene business.




business notes

What You Need to Know

But unlike a new toy, social media didn’tcome with any real instructions. We un-wrapped it, signed up and off we went,sharing our world with, well, the world.As more and more people glommed ontothis new way of communicating, the seedsof chaos were planted.

Rules of EngagementWithout guidelines on how to use so-

cial media, disaster is just a tweet away.Many people – and companies – havefound this out the hard way. Embarrass-ing gaffs, impulsive rants and misguided

By MARGARET PAGE

Like children with a shiny new toy, adults in-troduced to social media jumped in andstarted playing: posting personal photos toFacebook, accepting requests for “friend-ship” from long-lost high school pals, and

checking into everything from the coffee shop to theirfavorite local eatery. What fun! Suddenly we were getting aninside look into the lives of people we hadn’t connectedwith in years!

Lcomments have ensued.

What you post on social media sites isout there forever. The Internet never for-gets; a “selfie” posted after a night on thetown or a tweet about a colleague can causemore damage than you think. It’s danger-ous to assume privacy settings protect you.Even if you’ve locked down your Facebookpage, once it’s posted to the web you canguarantee someone who is not directly con-nected to you will find it. All it takes is forone of your friends to share it with theirfriends.

And, what you say CAN and WILL be

Social MediaEtiquette

About



held against you. Your future boss, clients,partners, voters and vendors are watching.

A good rule of thumb, whether youare engaging on social media for personalor in business, is this: “If you wouldn’tsay it loudly in front of your mother (orboss), you shouldn’t post it online – any-where.”

With so many companies supportingBYOD (Bring Your Own Device), it’smore important than ever that a clear so-cial media policy is in place for employees.Your employees are representatives of yourbrand and, in business, perception is eve-rything. To protect yourself from the em-barrassment of a social media faux pas,create a policy that clearly states what you

expect from your employees when it comesto social media use. Set clear boundaries,especially for those who are part of yourbrand building process.

Do I Know You?In this world of connectivity, how con-

nected are we really? Has the word “con-nected” lost its meaning? With our abilityto connect to anyone, anytime, anywherethrough social media, the term “connected”has been watered down. Think about howmany of the generic “I’d like to add you tomy professional network on LinkedIn”invitations to connect that you receive eachmonth. Very few of them are from peopleyou have truly “connected” with outside

of social media. It feels a little like “theperson with the most fans and followers”wins. But do they, really?

Before there was LinkedIn, youwouldn’t dream of asking a new acquaint-ance to buy something from you just min-utes after you met. And, you certainlywouldn’t show up at a networking eventin yesterday’s outfit. Just like offline net-working, building relationships online,follows the same basic etiquette rules.

Here are a few to keep in mind:• Be professional. On Twitter, don’t

be the egg; post a professional photo ofyourself on your profile. This holds trueon all social media sites. A business col-




business notes

league should recognize you from youronline picture. Include information aboutyourself. Your social media profiles are theequivalent of your business card, so be sureyou keep it updated as your professionalinformation changes. Always keep yourbasic contact information updated and linkto your other professional profiles.

• Introduce yourself. Want people toget a sense for who you are? Post interest-ing, value-added content on your socialmedia accounts to showcase your profes-sional expertise. This is especially true with

About The AuthorMargaret Page is a recognized etiquette

expert, speaker and coach, who helps peopleand organizations be more professional. Sheis the author of The Power of Polite, Blue-print for Success and Cognito Cards – Wis-dom for Dining & Social Etiquette. She isthe founder and CEO of Etiquette PageEnterprises, a leading Western Canadiantraining organization. To learn more aboutMargaret follow her on Twitter and Facebookor sign up for her Etiquette blog or EtiquetteEdge Newsletter. To contact Margaret,please visit her website at http://etiquettepage.com/, or call 604 880 8002.

LinkedIn; when you update yourstatus with useful information,you’re building trust among yournetwork – opening doors for in-troductions to new connections.

• Be authentic. Just like inreal life, no one wants to connectwith “that guy.” You know theone: the guy in the sleazy suit whospends his time schmoozing.One of the biggest mistakes peo-ple make when connecting onLinkedIn or Facebook is not per-

sonalizing the message in the invitation.Swap out the default message with some-thing like “George: I really enjoy your blog atxblog.com. The leadership content you share isso valuable. I’d like to add you to my professionalnetwork and get to know more about your busi-ness.” This will let the recipient know howyou found them and why you want to con-nect. In turn, they will know that you aren’tconnecting for the sake of just adding totheir numbers.

• Listen. Building connectionsthrough social media isn’t just about push-ing out content on this network or that. Ifyou’re not taking time to listen and engagewith influential people (the ones you arehoping to connect with), you’re missingan opportunity. Choose a handful of keypeople you want to build a business rela-tionship with, read what they are posting,and where there is an opportunity for youto add value – jump in!

Whether you are connecting with peo-ple in the online world or at a dinner party,knowing how to present yourself in a posi-tive way is the same. Think before you speaktranslates to “think before you tweet.”


http://etiquettepage.com/

http://etiquettepage.com/


http://www.caenvironmentalmanagement.com/

http://www.en.tork.ca/


KÄRCHER’S BR 35/12 SCRUBBER DRIERNOMINATED FOR 2014 ISSA INNOVATION AWARD

THE OMNIFLEX™ DISPENSE-AND-VAC SYSTEMFOR FOOD SERVICE INDUSTRY

The new BR 35/12 compactscrubber drier from Kärcher hasbeen nominated for the 2014 ISSAInnovation Award Program.

The unique floor scrubberfeatures a new steering concept(KART – Kärcher Advanced Re-sponse Technology), which issaid to provide outstanding ma-noeuvrability, as the steeringwheel directly controls the ma-chine’s brush head. Its mainte-nance-free lithium ion recharge-able battery provides significantweight savings over the use ofconventional battery technol-ogy - making this compactscrubber particularly light andeasy-to-handle.

The steering of the brushhead dictates the travel andcleaning direction while thepropulsion force of the rollerbrush drives the machine for-ward. This allows the user toclean away from a wall at rightangles and reach tight corners.Turning the brush head inwardallows the machine to clean inreverse. The stainless steel steer-ing column is height-adjustable,and can be folded down for stor-age and transportation.

The roller brush is said toclean highly-structured floorsefficiently, thanks to a small sur-face area ensuring high contactpressure. The roller brush canalso be used for pre-sweeping,combining the functions ofsweeping, scrubbing and dry-ing in a single pass. A variety of

Cleaning commercial kitchensis one of the toughest cleaning tasksaround. Kaivac’s new OmniFlexDispense-and-Vac System for foodservice is said to make the job “a loteasier and a lot more thorough.”

The food service system is anoptimized version of Kaivac’saward winning OmniFlex Dis-pense-and-Vac system. However,the food service version includesadded features such as a crush-proofvacuum hose that is also said to begrease and trans-fat resistant; a one-piece vac wand for aggressivebrushing; and a smaller footprintfor easier manoeuvrability and trans-port.

For more information, contact

Kaivac at (800) 287-1136 or visitthe company’s web site atwww.kaviac.com.

Lonza is committed to offeringsolutions that help to fight chal-lenges with pandemic potential,such as the H7N9 virus. Three se-lected Lonza formulations havebeen tested and are said to showfull efficacy against the Influenza A(H7N9) strain – Lonzagard® DR-25aN, Lonzagard™ R-82 and LonzaWipes Plus 2™.

Influenza viruses are enveloped,lipophilic viruses, which are sensi-tive to a wide variety of chemicaldisinfectants. Specifically adaptedstrains like H7N9 have the potentialto cause severe disease on a pan-demic scale. However, envelopedviruses can be inactivated by appro-priate disinfectants, and suitable sani-tization and disinfection procedureswill help to prevent infections.

Basic and general hygiene pro-cedures are recommended to re-duce infection risk. The WorldHealth Organization(WHO) recom-mends hand hygiene proceduressuch as the thorough washing oruse of hand sanitizers, especially

LONZA’S HYGIENE & PRESERVATION OFFERS FORMULATEDSOLUTIONS TO COMBAT INFLUENZA A (H7N9) VIRUS

before and after food preparation,before eating, after toilet use andafter handling animals or animalwaste. In addition, using appropri-ate cleaning and disinfection strate-gies for surfaces is recommendedto help control the spread of theH7N9 virus.

Lonzagard™ R-82 is an EPA-ap-proved, one-step germicidal detergentand deodorant available in NorthAmerica. According to the manufac-turer, it was shown to inactivate H7N9on hard nonporous surfaces at a 1:256dilution in three minutes.

Lonza Wipes Plus 2™ is an EPA-approved wipe formulation that aresaid to offer a market-leading set ofefficacy claims and a wide varietyof substrate options. Lonza WipesPlus 2™ are ready-to-use and inacti-vate H7N9 on hard non-poroussurfaces in four minutes. LonzaWipes Plus 2™ are available in NorthAmerica.

For more information, visit theLonza web site at www.lonza.com/surviving-influenza.

Customers asked for new andimproved solutions to manuallywashing pots and pans, and Betcoanswered with the introduction ofthe Symplicity™ line of pot and panproducts.

In-Sync is a premium pot andpan detergent that is said to havethe same performance customers

BETCO INTRODUCES IMPROVED POT & PAN DETERGENT


roller brushes – such as pad ormicrofibre rollers – are alsoavailable for different floortypes and cleaning applications.

Compared to conventionalbatteries, the lithium-ion bat-tery used in the machine aresaid to have triple the servicelife, and can be completelycharged in just three hours al-lowing the user to work un-interrupted for more than anhour, or up to 90-minutes in“eco!eff iciency” mode.“Eco!efficiency” is a selectablemode that allows the scrub-ber to operate at approxi-mately 70 per cent of powerand also reduces water con-sumption. In this mode, soundis also reduced by approxi-mately 40 per cent.

For more information,contact Kärcher Canada at(905) 672-8233, e -mai l :[email protected] visit the company’s website at www.karcher.ca.

Honeywell has introducedUvex Tirade™ sealed eyewear, de-signed to provide protection in highparticulate environments. Theeyewear’s large unilens design of-fers a wide field of unobstructedperipheral vision while its soft foamsub-frame ensures a comfortable,gap-free fit. Available in a variety oflens tints and Uvextra® anti-fog lenscoating, the eye protection is a cost-effective solution for indoor andoutdoor use where dust, dirt anddebris present the risk of eye injury.

“Sealed eyewear, which fits likea safety spectacle but offers theadded protection of a safety goggle,

HONEYWELL INTRODUCES UVEX TIRADE™ SEALED EYEWEARFOR PROTECTION IN HIGH PARTICULATE ENVIRONMENTS

is rapidly gaining popularity asemployers recognize the increasedsafety and versatility it delivers,” saidDavid Iannelli, senior product man-ager for Honeywell Safety Products.“Uvex Tirade combines the protec-tion and innovation of the world’sleading safety eyewear brand withall-day comfort features and mod-ern styling in one affordable solu-


http://www.kaviac.com

http://www.lonza.com/


http://www.karcher.ca



RX REFRESH® AEROSOL REPLACEMENT SYSTEMDELIVERS ODOR CONTROL WITH REVOLUTIONARYNEW SPRAY AND SUPER CONCENTRATE

ProTeam, the com-pany that created theoriginal and Next Gen-eration backpack vacu-ums, added a 16-gallonmedium-duty wet/dry toits popular line ofProGuard® vacuums.The ProGuard 16 MD issaid to be ideal for situa-tions where a squeegeeis not needed, but com-pact storage and per-formance are para-mount.

“Through listening toour users, we discovereda gap in our wet/dry of-ferings,” said ProTeam

PROTEAM® ADDS 16-GALLON WET/DRYTO PROGUARD® LINE-UP

hand in the quick release ac-cessory storage bag that hangsfrom the removable handle. The10-foot, tug-a-long hose se-curely locks to the vacuum andwill not detach during use. AQwik-lock wet filter maximizestank capacity, extending the timebetween tank drains. Addition-ally, liquid and debris are easyto remove through a built-indrain at the lowest point of thetank.

In applications rangingfrom retail to manufacturing tojobsite maintenance, thevacuum is said to quickly re-move water to prevent damage,and minimize slip and fall risks.

For more information, con-tact ProTeam at www.pro-team.com.

President and CEO Matt Wood.“Our new 16-gallon wet/dry hasthe capacity and mobility tohandle large clean-up, but itscompact design and removablehandle allow for storage in smallspaces.”

Recommended for educa-tion, healthcare , hospitality andfood service environments, thevacuum is said to tackle emer-gency spills and daily messeswith a powerful two-stage mo-tor. Quick clean up is crucial toimproving safety and prevent-ing facility damage, so the ma-chine is equipped with large,non-marking wheels, a pushhandle and sturdy constructionto manoeuvre obstacles withease.

Attachments are close at

The RX Refresh® System issaid to be an alternative to ex-pensive and wasteful aerosolcans. The system is a concen-trated space deodorizer that isdesigned to work with a newtype of trigger sprayer, speciallydesigned to produce a greaterparts-per-million spray thanconventional aerosol cans. Justone quart bottle of thedeodorizer is said to make over32 refills for the sprayer, a costsavings of over 600 per cent,compared to aerosols.

The sprayer is also said toprovide a controlled release ofproduct per pump allowing fur-ther cost savings with the abil-ity to measure applicationamounts. The system comes intwo fragrances, Blue Skies and

BETCO INTRODUCES IMPROVED POT & PAN DETERGENTContinued From Page 30

have come to know and love,while getting a new clean, freshfragrance and blue colour. TheCirtrusuds™ detergent has animproved performance and vi-brant yellow colour, whileTilly™ is a pink lotion detergent

that has been reformulated tobe a higher foaming formulawhich is available at a greatervalue.

For more information, con-tact Betco Corporation atwww.betco.com.

HONEYWELL INTRODUCES UVEX TIRADE™

SEALED EYEWEAR

tion, a combination whichsafety managers and workerscan see eye-to-eye.”

The style’s molded, closed-cell foam easily conforms to theface for a comfortable, gap-freefit, while indirect ventilationchannels on the foam andsubframe provide superior dustfiltration to keep debris out ofthe eyes. A quick-release hingesystem that converts easily fromtemples to headband and a re-movable foam subframe allowworkers to wear the eyewear asa traditional spectacle in envi-ronments where airborne de-bris is not present.

Lenses are available in fivelens tints – Clear, Gray, Amber,Silver Mirror and SCT-Reflect50 – and come with Uvextra

anti-fog lens coating to reducefogging and prolong clear vis-ibility. The eyewear features a100 percent non-conductivedielectric design that is safe foruse in environments where ac-cidental exposure to electricalcharge is possible. Uvex Tirademeets ANSI Z87.1-2010 and iscertified to the requirements ofthe CSA Z94.3 standard, bothwith and without the foamsubframe in place.

Uvex Tirade sealed eyewearis available now through majorsafety equipment distributors inthe Americas.

For more information, con-tact Honeywell Safety Productscustomer care at (800) 430-5490 or visit the company’s website at at www.uvex.us.


ITW Professional Brands hasannounced that its Spray NineMulti-Purpose cleaner and disin-fectant wipes are now available. Thewipes are said to provide one ofthe industry’s highest levels of pro-tection against germs and disease,and prevent the spread of diseaseand germs with 44 kill claims.

The multi-purpose wipes aresaid to kill 99.9 per cent of bacteriain approximately 15 seconds. Thestrong, thick wipes are bleach-freeand leave no streaks behind. Pro-viding a fresh lemon scent, thewipes feature the correct chemicaldilution within each wipe, allow-ing for cleaning, deodorizing and

sanitizing one,easy step.

Spray Nine isa 50-year-oldbrand with wellr e c o g n i z e dc l e a n e r s ,degreasers, disin-fectants andd e o d o r i z e r s

NEW SPRAY NINE MULTI-PURPOSE WIPES OFFERHIGH LEVEL OF PROTECTION AGAINST GERMS AND DISEASE

used in factories, offices and gov-ernment settings. The new wipebrings a fresh offering to the line forindustrial and institutional facilities.

For more information contactITW Professional Brands atwww.itwprofessionalbrands.comor call (800) 443-9536.

Mountain Mist, making it anideal space spray for hotelrooms, homes, kitchens, livingrooms and other living spaces.Both scents contain Airicide®Odor Counteractant.

For more information, con-tact Airx Laboratories [email protected] or visit thecompany’s web site atwww.airxinfo.com.

http://www.pro-team.com




http://www.airxinfo.com

http://www.uvex.us

http://www.betco.com

http://www.itwprofessionalbrands.com



M2 Professional Cleaning Prod-ucts is pleased to announce the ap-pointment of Steven Camara to theposition of sales representative forsouthwestern Ontario.

Camara can be reached at (647)920-0353 or e -ma i l :[email protected].

M2 Professional Cleaning Prod-ucts is a manufacturer of buckets andwringers, and a complete line ofprofessional wet and dust mops, aswell as a full line of assorted brushesand push brooms.

STEVEN CAMARA APPOINTEDSALES REPRESENTATIVE FORSOUTHWESTERN ONTARIO

Avmor is pleased to introduce theAvmor Professional Cleaning SolutionsDivision. This new division combines thecompany’s facility maintenance andfoodservice teams to provide a strongerplatform for the company to serve andsupport customers in four key market seg-ments: building service contractors (BSC)and property managers, education, seniorliving and foodservice.

“This is a very exciting move forAvmor,” said company President, MattieChinks. “We are now in a better positionto go deeper into our target markets withour best and most focused resources, andto ensure that we continuously add valueand improve our ability to serve our cus-tomers.”

Matt Del Vecchio will now occupy therole of executive vice president corporatedevelopment, focusing on corporate ac-counts in the company’s main market seg-ments. In his new role, Del Vecchio will beresponsible for improving the company’sposition within the market, while playinga proactive role in the firm’s overall corpo-rate development initiatives.

Allan Gray will continue as the compa-ny’s market specialist to the foodserviceindustry, and will add the education mar-ket to his area of focus and expertise. Graywill now report to Darrell Campbell, theexecutive vice president of ProfessionalCleaning Solutions.

As part of the changes, Campbell’s title

AVMOR PROFESSIONAL CLEANING SOLUTIONS DIVISION INTRODUCEDchanged and his role will include provid-ing overall leadership, direction and strat-egy to the sales team. he will also help en-sure that the sales team continues to pro-vide excellent service, training and support.

Jason Friesen is the company’s westernCanadian sales manager. He is focused onworking strategically with the company’ssales team and distributors to grow andsupport business in western Canada.Friesen will be supporting the company’sregional and corporate accounts in westernCanada.

Paul Goldin, Avmor’s vice president ofsustainability and marketing, will continueto lead the company’s ‘green’ product andprogram development, and all other effortsrelated to sustainability. Goldin also con-tinues to guide the marketing team in ex-ecuting the company’s strategy and ensur-ing that Avmor is recognized as a leadingprovider of professional cleaning solutions.In addition, Goldin will lead and managethe eastern Canada sales team.

Tina Galluccio, Avmor’s director ofmarketing will strategize and develop thevery best programs and marketing toolsnecessary to best support the building serv-ice contractor and property management,education, senior living and foodservicemarkets.

With the creation of the ProfessionalCleaning Solutions Division, the firm hasbroken down the barriers that exist whenrunning separate divisions.

RAISING THE BAR ONFOOD SAFETY CLEANINGPRODUCTS IN CHINA

Deb Group Ltd. has taken the next stepin integrating the STOKO ProfessionalSkin Care business (‘Stoko’) by announc-ing a new North American organizationalstructure. Given their combined footprint,product range and history of innovation,the successful integration of the two com-panies is expected to have a major impacton the away from home skin care industry.

Recognizing the critical importance ofstrong leadership and sales, the new or-ganizational structure has been thought-fully planned and designed to strengthen

DEB NORTH AMERICA CONTINUES INTEGRATIONOF RECENTLY ACQUIRED STOKO BUSINESS

its focus on industrial and institutionalsectors.

“There is outstanding value magic inthe combined strengths of Deb andStoko,” said Michael Bogdanski, presidentand CEO, Deb North America. “This nextstep in creating an integrated structure willcreate immediate demonstrable benefitsfor our customers. Furthermore, the valueadded by the experienced and talented lead-ership team will enable us to better achieveour strategy and drive growth.”


While the quality and safety offood is a major benchmark of theeconomic development of anycountry, in China, the first majorFood Safety Law was put in effect in2009. Four years later with worsen-ing safety issues and after a series ofcritical violations, the Chinese gov-ernment is placing even greater im-portance on food quality, safety andhygiene with a new set of regula-tions affecting food quality and foodproduction, supervision of im-ported and exported food products,





AFIELD INVESTMENTS INC. ACQUIRES TUNDRA™ BUSINESS DIVISIONCLEAN SPOT INC.TO ACQUIRE CLASSICCLEANING SUPPLIES

Ronald G. Underwood, chairman andCEO of AFIELD Investments Inc., anUnderwood Group of Companies affili-ate, is pleased to announce the acquisitionof the TUNDRA™ Business division ofAkron, OH from Imperial Electric Com-pany of Japan. This all-cash investmentincludes the intellectual property, trade-marks, tooling, inventories and world-wide dealer network.

The TUNDRA Business is comprisedof an extensive full-line of premium floorcare machines developed with new, advancedtechnology to high quality specifications forlong-term reliability and durability. This pre-

mier equipment is said to provide superiorperformance and responds to the currentmarket trend of responding to customers’demands for quality over disposable andunder-performing products.

The TUNDRA Business includes theTundra, Tusk, TL and Thor floor machinelines. The equipment line-up has 20 mod-els from 13- to 20-inches floor machinesto various heavy-duty stone care machinesto a high gloss burnisher. These machinesare available in 120- and 230-volt electricalsystems together with ETL certifications.

The machines are available throughMichael’s Equipment Ltd. of Paris, ON.

Clean Spot Inc., a major Cana-dian distributor, is pleased to an-nounce a corporate merger withClassic Cleaning Supplies Ltd.,also based in western Canada. Themerger will be effective Aug. 1,2014.

“The union of our two organi-zations combines operationalsynergies that will drive efficienciesand cover a greater service area forour shared customers,” said ScottReid, president of Clean Spot.“Leveraging the strength in per-sonnel, delivery systems and ven-dor offerings will allow us to en-sure that (our customers) continueto receive the highest level of prod-ucts and services.”

Based in Calgary, AB, Clean Spotwas established in 2007 as a resultof the merger of Dual Clean Corp.Ltd. and Clean Spot (a division ofCnS Supplies Ltd.).

The merger of Clean Spot andClassic Cleaning Supplies will cre-ate an organization equipped toprovide a superior array of clean-ing and sanitation supplies, con-venient e-commerce ordering, on-site training and equipment sales,customer service and repairs.

As a result of the merger, CleanSpot also plans to relocate its cor-porate office to: #4, 1925 – 39 Ave.N.E., Calgary, AB T2E 6W7. Tel:(403) 252-4541, Fax: (403) 255-7417.

“Our goal (with this merger)is to enhance our ability to pro-vide our customers with innova-tive and creative facility mainte-nance solutions,” Reid said. “Thisis an exciting development forboth companies… allowing us tohave more resources to deliver onour promise to our customers to‘get the job done’!”

Sealed Air Corporation has an-nounced that it has completed the ac-quisition of Virox Technologies’ Accel®brand and its related healthcare busi-nesses in the United States and Canada.

The acquired assets include thebrand, current healthcare business andexisting customer relationships.Through its Diversey Care business,Sealed Air has had a long standing ex-clusive, global relationship with Virox.This new arrangement will enhanceDiversey Care’s marketing of Virox’sproprietary Accelerated Hydrogen Per-oxide® (AHP®) technology. In additionto increased focus on healthcare surfacecleaning and disinfection applications,Diversey Care continues to provide allthe benefits of AHP to the broader in-stitutional markets such as education,government, facility management, re-tail and food service.

“We see a unique opportunity toleverage Virox’s patented technologyand Professional and Technical Serv-ices (PTS) model around the worldto deliver thought leadership in thecleaning and disinfecting arena,” saidIlham Kadri, president of SealedAir’s Diversey Care division. “ThePTS model leveraged with our salescoverage, application expertise and

SEALED AIR ACQUIRES VIROX TECHNOLOGIES’ACCEL BRAND AND HEALTHCARE BUSINESS

global distribution will create an envi-ronment for the success of our AHP-based solutions in the Oxivir® brandglobally.”

AHP is a patented, synergistic blendof commonly-used, safe ingredientsthat, when combined with low levelsof hydrogen peroxide, are said to dra-matically increase its disinfecting andcleaning ability. The product providesthe unique benefits of speed and effi-cacy, while being gentle on people, sur-faces and the environment.

“Virox has a long-standing relation-ship with Diversey Care, and our com-bined healthcare business now putsDiversey in a leading position forknowledge-based solutions in surfacedisinfection in the healthcare sector inCanada,” said Virox CEO, Randy Pilon.“The plan is to replicate this success inthe United States and become the in-fection prevention resource to healthcareprofessionals so that all the sectors sup-ported by Diversey Care will feel confi-dent in choosing their infection preven-tion solutions.”

Financial terms of the transactionwere not disclosed. Sealed Air does notexpect the transaction to be material toits consolidated financial position orresults of operations.



RAISING THE BAR ONFOOD SAFETY CLEANINGPRODUCTS IN CHINA

DEB NORTH AMERICA CONTINUES INTEGRATIONOF RECENTLY ACQUIRED STOKO BUSINESS


Deb has appointed the following ex-ecutives to its North American leadershipteam, effective Aug. 1, 2014:

• Bill Taylor, president institutionalsector.

• Stephen Lander, president, indus-trial sector.

• Tom Bannon, vice president ofsales, Canada.

• Ron Shuster, senior vice presidentbusiness development and administration.

• Steve Havala, vice president of fi-nance.

• Isabelle Faivre, vice president ofmarketing.

• John Clyne, North American opera-

tions director.Under the new structure, the com-

bined company will include a focus onthe institutional and industrial sectors,and provide customers access to a com-prehensive and effective occupationalskin care product range in each sector,making Deb a one-stop shop for allworkplace skincare needs.

This structure will also allow Deb tofocus intensively on its company strategyof implementing skin care programs thatdeliver essential products, vital informa-tion and standards of behaviour whichincrease efficiency, improve skin health andprevent infection.


food inspection practices and foodhygiene.

Taking the changing regulatoryenvironment into account, Kline islaunching a new report entitled FoodSafety Cleaning Products in China:Market Analysis and Opportunities.

The report will provide an over-view of the food safety market inChina including a summary of cur-rent food safety regulations and an-ticipated changes in regulations. Thisreport will also provide a thoroughassessment of sales and marketshares of food safety cleaning prod-uct suppliers, which are used to cleanand sanitize food processing plantsand commercial kitchens. It will in-clude 2013 and 2014 sales of foodsafety cleaning products, as well assales forecasts to 2019. The report’sinformation will be obtainedthrough extensive primary researchconducted in China with suppliers,distributors, end users, regulatorsand industry associations.

The range of food safety viola-tions in China is vast, including con-tamination with dangerous chemi-cals, nutritionally-adulterated foodor sub-standard food. Although theChinese government is aware of theproblem, especially since the mela-mine-tainted milk incident in 2008,negative headlines continue to ema-nate from China, and are negativelypublicized in media markets aroundthe world.

New food safety regulationspromise to improve the inspectionprocess, and enact more stringentlaws and regulations on how thefood processing and service indus-tries clean and disinfect areas wherefood is processed and prepared.

A five-year draft of the plan in-Continued On Page 38

POLYKAR ANNOUNCES $8 MILLION INVESTMENTFOR MAJOR EXPANSION

Les Industries Polykar is pleased toannounce a major expansion of itsmanufacturing facility in St-Laurent,QC. The $8 million investment will add30,000 sq. feet to Polykar’s LEED certi-fied building. By the end of 2014, thecompleted expansion will result in a105,000 sq. foot facility.

Alongside the creation of up to 15employment opportunities in manu-facturing, management, sales and mar-keting, the expansion will enablePolykar to achieve four key objectives:

• Increase production capacity to re-spond to growing demand from exist-ing client base – in a recent study, 82 percent of clients said that they intend toincrease purchasing.

• Improve productivity in manu-facturing the core product line – gar-bage bags – especially certifiedcompostable bags.

• Continue to invest in cutting edgerecycling technologies, enabling theprocessing of a complete range of post-industrial and post-commercial filmsand bag sources.

• Invest in co-extrusion technologyas a response to a growing demandfrom packaging clients for more com-

plex films with higher performance andtighter tolerances.

“We are confident that this signifi-cant investment after 27 years, will po-sition Polykar to remain a market leaderin its core business, while making animportant foray into the packaging sec-tor,” said Polykar’s President, ElyseDamdjee, speaking about theupcoming expansion. “At the begin-ning of this new chapter, we would liketo sincerely thank all of our employeesfor their consistent hard work, our busi-ness partners for their continued sup-port, and our loyal clients for trustingus with their business.”

The Mayor of St-Laurent, M. AlanDeSousa, also warmly welcomed thenews of Polykar’s expansion.

“I am very happy that Polykar con-tinues to make investments and createjobs in our community,” he said. “Thecompany has a good history of con-tributing of St-Laurent’s industrial sec-tor and we are excited by Polykar’sgrowth prospects.”

Updates on the progress of the ex-pansion project, as well new career op-portunities are available on Polykar’swebsite, Facebook and LinkedIn pages.



SWISH HONORS PROTEAM® AND MCCONNELL-SPADAFORAIICRC DEVELOPINGNEW S220 STANDARD ONHARD SURFACE FLOORCOVERING INSPECTION

ProTeam®, the company that created theoriginal lightweight backpack vacuum, wasrecognized with the Vendor Sales Rep ofthe Year award by Swish Maintenance Ltd.Swish Founder Mike Ambler and CEOShane Mahoney recently presented theaward to John Spadafora of the firm’s repagency McConnell-Spadafora.

“We accept this honor with enormousgratitude,” said ProTeam President andCEO Matt Wood. “It wouldn’t have beenpossible without the hard work of theteam at McConnell-Spadafora in servingthe Canadian market with outstandingprofessionalism.”

When presenting the award to Spadafora,Ambler and Mahoney spoke of ProTeam’sexcellence in meeting the needs of a chang-ing industry. The company’s products areideally-suited for programs that utilize day

cleaning and team cleaning, and are an inno-vative solution for labour savings.

Swish Maintenance Ltd. is a leading sani-tation and maintenance company inCanada. The company’s customers dependon the value, quality and service Swishbrings to all of their cleaning, maintenanceand equipment needs. Every year, Swishalso awards top innovative products in fourcategories: paper, chemicals, equipmentand accessories.

The Institute of Inspection,Cleaning and Restoration Certifica-tion (IICRC) has announced theformation of a consensus body forthe development of a new BSR-IICRC S220 Standard on Hard Sur-face Floor Covering Inspection.Applications are now being acceptedfor volunteers to serve on this con-sensus body.

“As new materials and processesare introduced into our industry, weremain committed to ensuring theIICRC’s standards provide credible,up-to-date information,” said MiliWashington, IICRC standards di-rector. “Through the developmentof the S220 standard, we are uphold-ing our promise to the industry toestablish an international standardof care and provide our registrantswith a knowledgeable industry voiceand resource.”

The consensus body memberswill meet approximately once peryear in person, with most of thework being completed online andvia conference calls. The new BSR-IICRC S220 Standard will includeinspection of hard surface floor cov-erings including: stone, marble, lami-nate, wood, ceramic and resilient.The document will establish a pro-cedural standard for professionallyinspecting hard surface floor cover-ings. The new standard is expectedto be completed in approximately36 months.

The standard that will be devel-oped in accordance with the ANSIEssential Requirements as anAmerican National Standard. Thoseinterested in submitting an applica-tion to participate on the BSR-IICRC S220 consensus body, pleasecontact Mili Washington, IICRCstandards director, at [email protected].

Sealed Air’s Diversey Care business haspromoted Rob Kohlhagen to director ofcorporate account sales and marketing forthe building service contractor (BSC) sector.Kohlhagen has over 20 years of experienceat the company and another 10 years in theindustry. In his new role, he is responsiblefor leading the corporate account sales teamand marketing efforts in the sector.

“(Kohlhagen) has been a leader in thecleaning industry for over three decades andwill be a tremendous asset to our BSC cus-tomer, partners and team members in hisnew role,” said Cathy Prenosil, vice presi-dent – BSC sales and facilities management,Diversey Care.

At Diversey Care, Kohlhagen led de-velopment of the world’s first Indoor AirQuality-certified green cleaning program,Health, High Performance Cleaning. He

DIVERSEY CARE PROMOTES 30-YEAR INDUSTRY VETERAN ROB KOHLHAGENTO DIRECTOR OF CORPORATE ACCOUNT SALES AND MARKETING

also serves as the program director for theHHPC Day Academy, an initiative byDiversey Care to train and certify BSCs tothe industry’s first comprehensive daytimecleaning enablement program.

Kohlhagen is a frequent speaker at con-ferences including IFMA WorldWorkplace, BOMA International andISSA/INTERCLEAN, and was awardedthe Industry Service Award by the Build-ing Service Contractors Association. In2008, he was certified expert in the ISSA’sCleaning Industry Management Standard(CIMS) program and graduated from theU.S. Green Building Council’s LEED Tech-nical Workshop. Kohlhagen holds a bach-elor’s degree from the University of Illi-nois and a master’s degree from the KelloggSchool of Business at Northwestern Uni-versity.

September 10, 2014The Cunard Centre,

Halifax, Nova ScotiaVisit www.cssa.com for more information


http://www.cssa.com



OHHA – PACK YOUR BACKPACK - THE TRILOGY –CONFERENCE AND TRADE SHOW A “HUGE SUCCESS” CARPET AND RUG INSTITUTE

LAUNCHES NEW WEB SITE

The Carpet and Rug Institute(CRI), a non-profit U.S. trade asso-ciation for the carpet industry, has anewly re-designed website.

Launched in early June, CRI’snew site features updated technol-ogy, including a responsive designfor better access on mobile devices.It integrates CRI’s social media plat-forms and offers clearer menu itemsfor easier browsing and access. It ishome to the CRI Blog, which is up-dated weekly with news and in-formative articles on carpet.

The site is divided into five sections:• Carpet for the Home - for con-

sumer and retail audiences;• Carpet for Business - for com-

mercial dealers, facility managers andother building professionals;

• Industry Resources - for car-pet industry users;

• CRI Testing Programs - withspecific information about CRI’sGreen Label Plus indoor air qualityand Seal of Approval carpet clean-ing, testing and certification pro-gram;

• About CRI - with informationabout CRI members, the history ofthe carpet industry and the latestnews and information from CRI.

“CRI undertook a new websitedesign to improve how we commu-nicate, and to provide quick and easyaccess to the information CRI audi-ences, including facility managers,carpet cleaning professionals, con-sumers, our members and others,need from us,” said CRI PresidentJoe Yarbrough. “We think the newsite accomplishes these objectives.”

To view the new CRI website, visitwww.carpet-rug.org.

For the third year in arow, the Ontario HealthcareHousekeepers Association(OHHA) conference is be-coming known as the mustattend event of the year forhealthcare EVS / house-keeping professionals.

Kempenfelt ConferenceCentre was the ideal settingfor all of the association’s

thing for everyone!After hours activities were a “hypnotiz-

ing” experience for most people – some alittle more positive than others, but wewon’t mention any names. The SlipperyWhen Dead Murder Mystery Dinnerbrought out the best in everyone and thegroup also had special guest appearancesfrom Gene Simmons and Twiggy.

The Exhibitor’s Got Talent was also a

events and the weather was outstanding.Delegates had the opportunity to toastmarshmallows on a bonfire as well as at-tend the OHHA first annual golf tourna-ment at Allendale Golf Course

Attendees travelled from as far away asBritish Columbia to hear the latest frommany excellent speakers, including: Mark

Heller who shared his thoughts on theimportance of Investing in EVS Hygiene;IPAC provided an update on the revisedCore Competencies; Daniels explained the im-portance of Waste Audits; and Delegateslearned how to “not” slip and fall LearningAction to Training Traction.

Many attendees received their MandatoryAwareness Training and also learned how tostay Well in the Workplace. There was some-

huge success with many exhibitors display-ing their remarkable talent. The most tal-ented exhibitors included Unisource tak-ing first prize; Intersteam Technologieswinning second place and the OHA takingthird.


http://www.carpet-rug.org


http://www.m2mfg.com




A Green Apple for Kids, Schools, Teachersand the Professional Cleaning Industry

information HotlineBuckeye International Inc.Page 21Tel: (314) 291-1900Fax: (314) 298-2850www.buckeyeinternational.com

Bunzl Canada Inc.Page 11Tel: (905) 637-4040Fax: (905) 631-4041www.bunzldistribution.com

Clorox Commercial SolutionsPages 5 & 31Tel: (866) 789-4973Web: www.cloroxprofessional.com

Freudenberg Household ProductsPages 2 & 3Tel: (905) 669-9949Fax: (905) 669-5750Web: www.vileda.com

GOJO IndustriesPage 15Tel: (800) 321-9647Fax: (800) 255-gojowww.gojo.com/canada

G.T. FrenchPage 14Tel: (905) 574-0275Fax: (905) 574-7388Web: www.gtfrench.ca

Jan-Mar Sales Ltd.Pages 16 & 17Tel: (416) 255-8535Fax: (416) 255-0820Web: www.jan-mar.com

M2 Professional ProductsPage 37Tel: (905) 738-2007E-mail: [email protected]: www.m2mfg.com

ProTeam Inc.Page 7Tel: (800) 541-1456Fax: (208) 377-3014Web: www.pro-team.com

Rubbermaid Commercial ProductsPages 7 & 13Tel: (416) 818-6570www.rubbermaidcommercial.com

SCA TissuePage 23Tel: (705) 715-6165Fax: (705) 737-9788www.scatissue.com



• Encourage students to write an es-say, make a video or take photos aboutwhat it means to be in a healthy school.

• Inspire students to paint, draw or

Sources: Regional Asthma Managementand Prevention, 2010; EnvironmentalWorking Group, a nonprofit Washing-ton, D.C.–based organization promot-ing a healthier environment.

* Emily Knupp Riordan, “A Time toAct: Earn LEED Credential Hours andVolunteer Your Time to Schools Acrossthe Nation on the Green Apple Dayof Service This Fall,” EnvironmentalDesign & Construction, August 1,2013.

** Avmor provides a detailed White Paperdiscussing the many benefits of green clean-ing in educational and other facilities athttp://tinyurl.com/m7rxkbr.

make a sculpture out of recycled items todisplay what a healthy school means to them.

• Initiate programs to promote aware-ness of the potentially harmful effects of

more traditional chemicals as well as thebenefits of using green cleaning solutions.

According to Galluccio, Avmor willevaluate the student projects and deter-mine the winners. The winning article orcreation will be awarded funds that willeither go toward a sporting activity or con-tribute to an improvement within theschool, at the school’s discretion. In addi-tion, the winning school will also receivesustainable cleaning solutions.

“Ultimately, our hope is that GreenApple Day lasts a lot longer than just oneday,” she said. “We want everyone to real-ize the value of green cleaning [and] sus-tainability, and why it is so important notonly in schools, but [in] all indoor envi-ronments.”

– Robert Kravitz is a frequent writer for theprofessional cleaning and building industries. Hecan be reached at [email protected].

dicates that food manufacturers, distribu-tors and the food service industry can ex-pect more stringent regulations withharsher penalties in the future. Addition-ally, the Chinese government has alreadyintensified supervision on hygiene in thecatering industry, promulgated and putinto effect the Hygienic Standards for theCatering Industry and Group Food Serv-ice Providers, further strengthening super-vision of the catering industry.

China is an unpredictable market, butwith the proper market knowledge, mar-keters can better understand the intendedconsequences of the rigorous food safetyregulations in the country on the foodsafety cleaning products market and un-cover future opportunities for growth.

Furthermore, food service cleaning in Chinawill see a positive shift from today’s nega-tive perception, so long as those involvedin the industry meet the new laws imposedby the Chinese government.

Food Safety Cleaning Products in China:Market Analysis and Opportunities will pro-vide subscribers with a comprehensive as-sessment of the Chinese market for clean-ing chemicals used to clean and sanitizefood processing plants and commercialkitchens. The report will focus on keytrends, changes, challenges and businessopportunities. This analysis will also helpsubscribers understand the impacts thatchanging food safety regulations in Chinawill have on the food safety cleaning prod-ucts market.

RAISING THE BAR ON FOOD SAFETY CLEANING PRODUCTS IN CHINA

OHHA – PACK YOUR BACKPACK - THE TRILOGY –CONFERENCE AND TRADE SHOW A “HUGE SUCCESS”

Many thanks to all of the wonderfuldelegates, our 38 amazing exhibitors andthe great folks at Kempenfelt ConferenceCentre for providing excellent service anddelicious food.

To our Sponsors: Cintas, Clorox,Unisource, 3M, Intersteam Technologiesand Diversey, we couldn’t have done itwithout you – THANK YOU!

Thank you as well to those vendorswho have affirmed the OHHA conferenceas being the “can’t miss show” with the“best value for the dollar” event.

Mark your calendars for next year whenOHHA returns to Kempenfelt ConferenceCentre from Jun. 2 to 4, 2015. Plans arealready underway for the premier event ofthe year.


http://www.buckeyeinternational.com

http://www.bunzldistribution.com

http://www.cloroxprofessional.com

http://www.vileda.com

http://www.gojo.com/canada

http://www.gtfrench.ca

http://www.jan-mar.com




http://www.rubbermaidcommercial.com

http://www.scatissue.com


http://tinyurl.com/m7rxkbr


We’re also registered to kill another 46 pathogens in 1 minute**

IT’S ON OUR LABEL. IS IT ON YOURS?

C.diff spores* killed in 3 minutes.Nothing else registered byHealth Canada is as fast!**

*Clostridium difficile spores. **Based on Health Canada master label and in-market labels of leading brands. **Use as directed on hard non-porous surfaces. See product label for complete list of organisms. ©2013 Clorox Professional Products Company.

For more information, contact your Clorox sales representative or email: [email protected] or call 1.866.789.4973.





http://proteamnextgen.com/

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