sample your ems agency
TRANSCRIPT
![Page 1: Sample Your EMS Agency](https://reader036.vdocuments.mx/reader036/viewer/2022062514/55c0308fbb61eb29478b4695/html5/thumbnails/1.jpg)
www.hp-ems.comtwitter.com/hp_ems
facebook.com/HighPerformanceEMS
S-A-M-P-L-EYour EMS Agency
Dale [email protected]
MARVLIS
![Page 2: Sample Your EMS Agency](https://reader036.vdocuments.mx/reader036/viewer/2022062514/55c0308fbb61eb29478b4695/html5/thumbnails/2.jpg)
So, you want some new software for your EMS agency?
MARVLIS 2
![Page 3: Sample Your EMS Agency](https://reader036.vdocuments.mx/reader036/viewer/2022062514/55c0308fbb61eb29478b4695/html5/thumbnails/3.jpg)
You know someone else was
successful with it and you want that
too, right?
MARVLIS 3
![Page 4: Sample Your EMS Agency](https://reader036.vdocuments.mx/reader036/viewer/2022062514/55c0308fbb61eb29478b4695/html5/thumbnails/4.jpg)
Are you sure that you are ready for
it?
MARVLIS 4
![Page 5: Sample Your EMS Agency](https://reader036.vdocuments.mx/reader036/viewer/2022062514/55c0308fbb61eb29478b4695/html5/thumbnails/5.jpg)
When an MOI or NOI is not clearly apparent we must dig a little deeper to uncover potential threats or contra-indications to any “treatments”.
The SAMPLE mnemonic works with patients, but with little or no adaption, it can also be useful to evaluate your agency.
A “SAMPLE” EMS Assessment
MARVLIS 5
![Page 6: Sample Your EMS Agency](https://reader036.vdocuments.mx/reader036/viewer/2022062514/55c0308fbb61eb29478b4695/html5/thumbnails/6.jpg)
Objective measures (baseline & trends)response times?safety record?clinical outcome quality measures?
Signs & Symptoms
MARVLIS 6
SAMPLE
![Page 7: Sample Your EMS Agency](https://reader036.vdocuments.mx/reader036/viewer/2022062514/55c0308fbb61eb29478b4695/html5/thumbnails/7.jpg)
Subjective measurespublic perception?patient satisfaction?complaint handling?press/media interaction?competition for service?
Signs & Symptoms
MARVLIS 7
SAMPLE
![Page 8: Sample Your EMS Agency](https://reader036.vdocuments.mx/reader036/viewer/2022062514/55c0308fbb61eb29478b4695/html5/thumbnails/8.jpg)
What does your service avoid?cultural resistance to change?anything that constricts the flow of
ideas?do you hear “we could never do that
here…”?
Allergies?
MARVLIS 8
SAMPLE
![Page 9: Sample Your EMS Agency](https://reader036.vdocuments.mx/reader036/viewer/2022062514/55c0308fbb61eb29478b4695/html5/thumbnails/9.jpg)
Promoting healthly improvementQI programs in place?are you compliant with these
programs?
“Medications”
MARVLIS 9
SAMPLE
![Page 10: Sample Your EMS Agency](https://reader036.vdocuments.mx/reader036/viewer/2022062514/55c0308fbb61eb29478b4695/html5/thumbnails/10.jpg)
What past history shapes the current situation?
tradition (what is ineffective but ingrained)?
organizational prejudices?leadership issues?ability to challenge assumptions?
Pertinent past history
MARVLIS 10
SAMPLE
![Page 11: Sample Your EMS Agency](https://reader036.vdocuments.mx/reader036/viewer/2022062514/55c0308fbb61eb29478b4695/html5/thumbnails/11.jpg)
Recruitment and Retentionculture/quality of “new hires”?professional development (not just Con
Ed)?retention rates?ability to advance?conference participation?
Last “intake”
MARVLIS 11
SAMPLE
![Page 12: Sample Your EMS Agency](https://reader036.vdocuments.mx/reader036/viewer/2022062514/55c0308fbb61eb29478b4695/html5/thumbnails/12.jpg)
What is prompting thought of change?press/media coverage?elected official/management image?need for “invention” or
“intervention”?
preceding Events
MARVLIS 12
SAMPLE
![Page 13: Sample Your EMS Agency](https://reader036.vdocuments.mx/reader036/viewer/2022062514/55c0308fbb61eb29478b4695/html5/thumbnails/13.jpg)
How does your agency look viewed in this way?
does environment exist to support change?
is there a desire to improve?are you looking for accreditation?is there “informed consent” to
proceed?
General impression
MARVLIS 13
![Page 14: Sample Your EMS Agency](https://reader036.vdocuments.mx/reader036/viewer/2022062514/55c0308fbb61eb29478b4695/html5/thumbnails/14.jpg)
When you think you are ready…
What can BCS do for you?
MARVLIS 14
http://www.bcs-gis.com
![Page 15: Sample Your EMS Agency](https://reader036.vdocuments.mx/reader036/viewer/2022062514/55c0308fbb61eb29478b4695/html5/thumbnails/15.jpg)
Being Efficient is Good…Being Effective is
Better…Doing both is MARVLIS™!
MARVLIS 15