salonfocus jan-feb 2010

The eSSeNTIAL mAgAZINe for SALoN owNerS JAN/feB 2010 | £3.50

Nightmare staffing scenario

Name-and-shame wages threat

Beauty boards CuttheVAT bus

Making it big in the movies

View from the top Jackie Lang

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JaNuary/February 2010 SALONFOCUS PaGe 3www.nhf.info

among politicians and people of influence with the dignified and intelligent way in which it had conducted its affairs.

Vidal Sassoon took up the same theme earlier in the year when he told SalonFocus: “The most impor-tant thing in my mind is for hairdressers themselves to take what they do seriously, to give their own craft its due respect.”

Good PR is vital for the hairdressing sector if politi-cians are to sit up and take notice of its campaigns such as CuttheVAT (www.cutthevat.org – see page 8)and representations on the National Minimum Wage and other key issues.

However, I still get disheartened when journalists use the word “crimper” to describe hairdressers. It is derogatory and cheap, on a par with Sweaty Betty and something for the weekend but unfortunately hacks (oops, that’s terribly disrespectful of me) in a desperate search for synonyms for “hairdresser” often pick on crimper which does you all an injustice.

I would like to call on all NHF members to make extra effort to earn PR for your business not just on the creative side but for economic reasons.

Whenever you try to get PR for your salon, do not forget to mention you are a member of the NHF, the biggest and best trade association for hairdressing salons in Britain. PR for yourself is great but you are part of the wider picture, a body of professional salon owners that are all on the same page.

United, NHF members are a powerful force and united you can help the industry and all its constituent parts grow stronger.

WAVeLeNgTh

The one national newspaper I find I can rely on for ac-curacy, most of the time, is the Financial Times.

The pink one might not be everyone’s cup of tea but if it is fact you want and not fiction, you need go no further, apart from SalonFocus, of course.

However, the Financial Times has, in the past, been a bit backwards coming forward when it comes to writing about the hairdressing sector in a way that NHF members would want – in any way

at all, come to that….Until now.Just after we closed the November/December

issue, NHF secretary general Eileen Lawson got a call from the Financial Times’s Jonathan Guthrie, who wanted to know how the sector had been faring in the recession and to learn about the structure of the industry.

Okay, so his headline: Punning salons will still be hair tomorrow was a bit reminiscent of The Sun, but the sentiment was right.

Lawson was quoted in the article but she also provided much of the background statistics and information that Guthrie used. The result was a respectful commen-tary about the industry, acknowledging the “vital service” salons provide and that it is “a big business…staffed by an extraordi-nary 245,000 people, generating sales of more than £5bn a year”.

The article noted the talent for PR that is required in hairdressing and how smart hairdressers “can become bigger celebrities than the actresses and singers whose hair strategies they mastermind”.

The article concluded that hairdressers have something many big businesses would kill for: “a defensible market position”.

I would not want to underplay what a break-through this is, to get serious coverage like this from a newspaper I have the greatest admiration for and for which I have written myself in the past.

Winning respect for the industry from without and within was one of the first pledges Lawson made when taking over at the helm of Britain’s biggest trade association 17 months ago. In that time she has cul-tivated key movers and shakers in both government and the media to talk up hairdressing.

It is a theme NHF president Harry Walker took up at the trade association’s annual general meeting and conference last October in Leeds when he said for too long had the industry been self-disparaging. Walker said the NHF and its members had earned “kudos”

eGoIn a sector awash with egos (and why not?) it was refreshing to read a superbly written cover story in The Times 2 supplement recently about how Vidal Sas-soon CBE became the world’s greatest hairdresser.

I loved the humility that shone through.Apparently, John Gielgud once said that if Sassoon

and his colourist had made Peter O’Toole look any prettier for his role in Lawrence of Arabia, they would have had to call it Florence of Arabia.

The writer, asking the hairdressing maestro if he ever developed a God complex, replied: “Hmm. Hon-estly, I always thought I could have done it better. As Montaigne says, however high your throne, you’re still sitting on your bum.”

And therein lies a hairdressing hero – bless ’im!

Andrew Don

Editor

“ I would not want to underestimate what a breakthrough this is, to get serious coverage…from the highest quality newspaper in the land.”

SeriouSLy SPeakiNG

SALONFOCUS JaNuary/February 2010

FeaTureS22 Maximise success

with behavioural data24-25 Long view

– here comes the bride 27 A week in the life

– Jackie Lang28-29 Shaw thing – Simon Shaw

helps with brush choice

iNSPireD18-21 exclusive – NHF Inspire and

hob produce a Touch of Gold

beauTy14 Beauty spots31 Working for the screen

reGuLarS03 Wavelength – hairdressing

cracks respect conundrum09 Movers & groovers – who’s

doing what where15 Cutting Brief – the legal

questions you are all asking16-17 Federation Focus – website

launch news, the latest from the areas and branches, new NHF Inspire members named

30 BeverlyC MBe debuts in SalonFocus

33 events – essential for your diary

34 Backwash – the offbeat and zany, NEC Factor – Harry Walker and Mark Coray

SALONFOCUS IS PUBLISheD BY:National Hairdressers’ Federation, One Abbey Court, Fraser Road, Priory Business Park, Bedford MK44 3WH t: 0845 345 6500 t: 01234 831965 f: 01234 838875 e: [email protected] w: www.nhf.info

PUBLISheREileen Lawson BSc FCIS FRSA e: [email protected]

eDITORAndrew Don e: [email protected]

eVeNTSTina Beaumont t: 0845 345 6500 e: [email protected]

AD SALeSMainline Media Ltd The Barn, Oakley Hay Lodge Business Park, Great Oakley, Northants NN18 9AS

t: +44 (0) 1536 747333 f: +44 (0) 1536 746565 w: www.mainlinemedia.co.uk

Advertising Sales ManagerTricia McDougall e: [email protected] Advertising Production Manager Craig Barber e. [email protected]

DeSIgN & PRODUCTION The Hardy Group t: 020 7709 0303 e: [email protected]

MICHAEL BARNES,of Michael Barnes hairdressing in Shaftes-bury Avenue, London, is a specialist in bridal hair, long hair and extensions.

BEVERLY Chas been twice-winner of the British hairdresser of the Year Award and was the first female hair-dresser to be awarded an MBe. She is ambassador for both goldwell and Babyliss, and a regular face on TV and in the press.

JACKIE LANGhas been managing director of Regis UK since 2008. She is respon-sible for 450 salons which include Regis’s UK salons and Vidal Sassoon in the UK, germany and USA.

GILLIAN DOWLING works for Croner as employment technical consultant.

MAC MCGLONEis a partner at M&L Partnership which has helped many hairdressing salons iden-tify potential to develop and grow.

SANDRA EXELBY is chairman of the National Association of Screen Make-Up Artists and hairdressers.

SIMON SHAWis the co-founder and past director of interna-tional award-winning salon group haring-tons. he runs Simon Shaw education.

p 24

p 34

p 31

NeWS05 Seniors undercut

college leavers06 NhF warns against

name-and-shame wages move08 Beauty and the VAT

– united front09 PRS commends NHF

compliance advice10 Pensions countdown

– make preparations now, Devine treads Hall of Fame12 Diploma – first feedback13 BCRS advises

on cracking crime14 Leave entitlement clarified,

cashing in on cuttings

While every care is taken in compiling this issue of SalonFocus including manuscripts and photographs submitted, we accept no responsibility for any losses or damage, what-ever the cause. All information and prices con-tained in advertisements are accepted by the publishers in good faith as being correct at the time of going to press. Neither the advertisers nor the publishers accept any responsibility for any variations affecting price variations or avail-ability after the publication has gone to press. No part of this publication may be reproduced in any form without the permission of the pub-lisher, to whom application must first be made. The views expressed by contributors to Salon-Focus are not necessarily those of the NHF, the publisher or its editor.© 2010 The National Hairdressers’ Federation.

Material for consideration in this section of the magazine should be submitted on CD-ROM as high resolution jpeg or tiff files to The Editor, SalonFocus. Submissions should be made on the understanding that the National Hairdress-ers’ Federation has the right to use the mate-rial in any part of the magazine and any of its other publications, promotions or website, free from any copyright restrictions, or appear-ance fees other than the issue of artistic and photographic credits where applicable. Please include salon name, photographer & stylist.

OuR CONTRIBuTORS

Front cover – hair: NHF Inspire, creative direction: Akin Konizi and the hob creative team, artistic director: Wendy Cummins, photography: John Rawson, make-up: Lucie Flowers, styling: Graham Cruz

CONTeNTS

NeWSFOR TODAy’S SALON OWNER

COLLEGE LEAvERS

’NiGhTmare’ ThreaT To SaLoNS

PAUL SIMBLeR says people should be paid their worth

PAUL hOODfears staffing crisis


A hairdressing recruitment service that has NHF-approved supplier status has warned of a potential staffing crisis when the time comes for a new generation of hairdressers to take to the salon floor.

Paul Hood, managing director of Styletech Hair Recruitment, said expe-rienced stylists left jobless in the reces-sion were willing to accept posts paying far less than they had previously earned.

“We are finding you can get someone with a couple of years’ experience for not much more than you can get a salon junior that’s just come out of college.”

Hood, who also owns three Fel-las salons in Sheffield and runs men’s hairdressing seminars for Wahl Acad-emy, said it was “a nightmare” to place people coming out of college and that he had a meeting scheduled at Habia, the government-appointed standards setting body for the hair, beauty, nails and spa sectors, to discuss the issue.

He said it was important salons employ people from college and train them their way. “If you can bring them on in three to six months and get another year’s work out of them for a lower rate it’s worth it….no salon owner really respects full-time educa-tion in college.”

Hood said colleges had to up their standards “like you wouldn’t believe” and big salon chains were failing to train up the next generation of hairdressers.

Habia chief executive Alan Goldsbro said he had no evidence that experi-enced stylists were prepared to take pay cuts although he conceded: “I’m sure it’s hard for people in the job mar-ket. The more experience you have the better stead it will stand you in which is why it is good for graduates to ensure they have the highest skills and qualifi-cations available.”

Simon Shaw, founder of Simon Shaw Education, said: “While it looks like an attractive solution to take on an experienced person at a low rate it is only a short-term fix. When the economy turns, discontent will set in. The danger of not having enough young people is that the salon can get too comfortable; we need younger people to be pushing forward.

Also if you’re used to a high salary and take a drop, you will expect that salary to rise to its original level more quickly than younger team members who are generally more accepting that their salary grows as they get busier.” Paul Simbler, director of hob salons, said the only people who should be ac-cepting a lower salary were those with a lower level of skill.


NeWS

Hairdressers could come a cropper if they retain waste-hair from celeb rity clients in the hope of cashing in at auction at a later date.

A lock of hair from Mary Tudor encased in a memorial ring, sold late last year for £3,360. Previous hair sales include John Lennon’s, £24,000 and Elvis Presley’s $115,000 (£72,000).

The NHF’s Legal Lifeline warned that any hairdresser selling a famous person’s hair, regardless of whether

they were dead or alive, risked breaking the law unless permission had been granted.

Basil Long, senior legal consultant at Croner, which operates the Lifeline, said cut hair was usually considered to be a waste product and there was an implied assumption the salon would dispose of it.

“Where the hair is of such a length that it could be sold for wigs or extensions, then if the customer does not re-quest it back, the implied assumption still applies – that the salon owner is free to do with it as he or she wishes.”

However, Long said

hairdressers would be best advised to ask the client for permission to retain and sell the hair for this purpose to protect themselves should the client later take issue.

In the case of a famous person where their hair could be of substantial value, the salon owner should consider whether or not there was a duty of trust and confidence. In some cases a famous person might request the owner sign an agreement specifying what could and could not be done or said in relation to their visit. “Selling the hair would be a clear breach of this duty,” Long said.

The hairdresser should

always check they were entitled to dispose of the hair as they saw fit even where there was no spe-cific agreement.

Long said: “Taking possessions belonging to another, with the intention to permanently deprive them of that possession, is an offence under the Theft Act 1968. In the absence of any indication otherwise, the courts will favour the person who originally owned the hair.”

It did not change things if the famous person subsequently died because there would still be an obligation to the beneficiary of any will, Long said.

CASHING IN ON ceLebriTy hair POSES RISK

The NHF is keeping a close eye on any indications that central government will heed a Scottish Affairs Committee (Sac) recommendation to name and shame employers who flout national minimum wage (NMW) provisions even if breaches are inadvertent.

The recommendation is only for firms north of the border but a select committee spokeswoman told SalonFo-cus it was up to Westminster whether to implement the recommendation in Scotland and possibly extend it further.

The NHF took action straight after the committee issued its report and circu-lated a press release in which it advised Westminster to exercise great care.

Eileen Lawson, NHF secretary gen-eral, said a hairdressing salon was only as good as its reputation so it would be hugely damaging to name and shame where non-compliance resulted from accidental breach.

“Accidental breach is what it says on the tin, and the emphasis should be on education, not punishment,” she said.

Lawson was one of those to appear before the committee in May where she explained how overcomplexity was

more likely to blame for any breaches in the hairdressing sector than wilful non-compliance.

Data included in the Sac report from Her Majesty’s Revenue and Customs showed non-compliant employers with headquarters in Scotland numbered 151 between 2002 and 2008. Those in breach increased year-on-year. Only hospitality and a sector loosely labelled “other services”, which ranged from architects to estate agents and also included beauty parlours, incurred as many breaches.

Lawson said the NHF was unaware of any of its own members incurring a penalty for non-compliance although several had difficulty interpreting the law and had asked for advice.

She explained to the committee some of the areas of confusion. These included when apprentices were exempt, and issues around holiday pay, maternity pay, sick pay and the commis-sion structure.

“NHF head office is on the frontline of the NMW debate and continues to issue its members with compliance advice but we have also drawn atten-

tion to the issues that create confusion which is the fault of the way the legisla-tion is framed,” Lawson said.

Mohammad Sarwar MP, committee chairman, said no businesses should be in the dark about the law and all must be ready and willing to comply.

• The NHF’ s National Executive Committee, recognising hairdressing’s exemplary record in the tipping arena, has adopted the Department for Busi-ness Innovation and Skills’ new Tips Code of Best Practice as national policy.

Harry Walker, president of the NHF, said: “We have nothing to fear in sup-porting and promoting this good guid-ance because hairdressing has nothing to hide and has always played it both straight and fair when it comes to tips.”

The NHF has issued practical guid-ance in the news section of its website www.nhf.info to help members ensure they comply with the voluntary code.

The code was introduced across a range of sectors because of the preva-lence of business owners in some sec-tors, especially in the restaurant trade, who counted tips towards the NMW. However, the NHF has argued strongly that this is not something of which salon owners have been guilty.

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NeWS

A decision by four more organisations to get on board the CuttheVAT campaign has given the NHF’s attempts to get cross-industry support a massive boost.

The involvement of the major indus-try suppliers, represented by the Hair-dressing & Beauty Suppliers Associa-tion (HBSA), the Hairdressing Council (HC), which maintains the UK register for qualified hairdressers, the British Association of Beauty Therapy and Cosmetology (Babtac) and the Guild of Beauty Therapists heralds a major breakthrough for the NHF-led campaign to get the rate of VAT for hairdress-ing, and now for beauty services, too, reduced to 5%.

The HBSA’s endorsement sees major industry players, including Wella, Tigi, Schwarzkopf, Sally Hair & Beauty Supplies, Goldwell, Redken and L’Oreal Professional among the thousands of indus-try businesses with a combined annual rev-enue of many billions of pounds that are commit-ted to ensuring fair play for the nation’s 65,000 hair and beauty salons in Britain that employ 325,000 people, and

thousands more freelance operators.David Macklin, HBSA chief executive said, the trade body had decided to come on board after NHF secretary gen-eral Eileen Lawson presented the case for a 5% rate of VAT to the HBSA coun-cil. “The HBSA, as a body, is supportive of the campaign and I am happy to do anything I can do as a liaison between the HBSA and the NHF.”

Macklin said he thought it would be a long-term campaign and thought heavy lobbying would be more apt after the General Election but “trying to win

support from all the parties is the right way to go for the moment. Keeping the campaign in ministers’ sight is important until we know who is in government.”

Angela Bartlett, chair-man of Babtac, said it was essential for both the hair and beauty industry to unite to show the govern-ment the sector had a voice and was prepared to speak out on relevant issues.

“A reduction of VAT to around 5% would allow many smaller businesses to grow and create many more jobs in this sector. It has been shown to be effective in other countries and should be adopted as soon as pos-sible in the UK.”

Bartlett said Babtac’s beauty and holistic members were crippled by high VAT rates because of the labour-inten-sive nature of such businesses.

Sally Styles, HC registrar, said: “The Hairdressing Council is happy to sup-port any campaign that will benefit the industry and state-registered hairdressers. If VAT is cut, it will be advantageous to everyone in the hairdressing industry.”

Lawson concluded: “Surely whoever is in government after the General Elec-tion cannot ignore the strength of feel-ing and logical argument behind the CuttheVAT campaign. We are gradually getting increasing publicity including coverage in the regional as well as the national and trade press. Ministers would do well to listen with the country anticipating going to the polls. VAT for hairdressing salon services is just a direct tax on our sector that comes straight out of clients’ pockets.”

The NHF’s PR machinery has ensured all major newspapers and magazines have been notified, including the ac-countancy press, which has given the issue coverage.

Beauty services are not currently among the sectors in which European finance ministers on the Economic and Financial Affairs Council (Ecofin) said last year that member states should have the option to apply reduced VAT.

The NHF plans to promote the inclu-sion of beauty therapy through the Euro-pean association of employers’ organisa-tions in hairdressing, Coiffure Eu.

• Show your support for Cutthe-VAT by emailing the editor ([email protected]) and let us know how a reduction to 5% would help you to reinvest in your business, create employ-ment and training opportunities or benefit your business and the economy in any other way. Visit the campaign website today at www.cutthevat.org.

Cutthe

TRADE BODIES

cL amour To JoiN

PAUL ARCheR, director of guild of Beauty Therapists


PRS for Music has acknowledged the role the NHF has played in ensuring the salon industry does not fall foul of music copyright law.

It paid tribute to the high level of com-pliance in the hairdressing sector with the requirement to pay for a PRS licence.

PRS attributed much of the high compliance not only to its own publicity but also to efforts the NHF had made to ensure members kept within the law.

PRS spokesman Barney Hooper said there was still a bit of a lack of aware-ness in the market generally but PRS was doing all it could by working with trade associations, such as the NHF, to publicise the need for licences.

“We write to businesses and call them but there may be people who slip through the net and think it is a scam which, of course, it is not.”

However, he said: “Hairdressing compliance is very good through publicity from ourselves and through the NHF.”

Stephanie Munno, NHF assist-ant secretary, said the Federation continued to get calls into head office, suspecting PRS and another licensing organisation, Phono-graphic Performance Ltd (PPL) were trying to scam them.

“It can be very disappointing when we have to inform them that they are not bogus and, in fact by law, if your clients, visitors or employ-ees are listening to copyrighted music on your premises, you will need both licences,” she said.

Munno said it was all too easy to take music for granted and forget that at some point someone had put serious effort into creating something special.

The PRS licence ensures royalties are paid to writers and publishers of music and the PPL distributes royalties to per-formers and record companies. These

licences entitle you to publicly perform sound recordings by whatever means your like.

Failure or refusal to get licensed can result in a court order to stop you play-ing sound recordings or music videos until all outstanding fees, plus interest and costs are paid in full. you could also face legal action for copyright infringe-ment and have to pay damages and costs under the Copyright, Designs and Patents Act 1988.

A PRS licence can be bought by call-ing 0800 068 4828 and a PPL Licence by calling the NHF on 0845 345 6500 or 01234 831965.

PLAy IT AGAIN SAM… buT oNLy iF yOu’RE LICENSED ALAN D eDUCATOR

gRADUATeSEbru Alkaya, a senior educator in the Alan d Education creative team, has graduated in the Diploma in Teaching in the Lifelong Learning Sector which focuses on everything from lesson planning to class organisation and delivery. All hairdressing educators will have to complete the course by 2012. Alan d Academy is based in London’s West end.

JUDge BARRIeBarrie Stephen has been appointed a judge at the Leicestershire Business Awards for a three-year term. The appointment of the Barrie Stephen Hair salons owner comes three years after he won Leicestershire Entrepreneur of the Year 2007.

BARTON BeCOMeS hC AMBASSADORAndrew Barton has been appointed ambassador for the Hairdressing Council. he takes over from Steven Goldsworthy. Barton is keen to use his personal experience and his influence to help promote the hairdressing Council and its objective to introduce mandatory registration of all hairdressers.

WOOLLeY JOINS The FORCeMark Woolley of Electric Hairdressing London has joined the Regaine Hair Force, an expert panel of five haircare professionals, who will launch The Hair Loss Knowledge Centre. his advice will be hosted on the Regaine website.

eRROL gOeS TO SPeCSAVeRSErrol Douglas was one of the judges in Specsavers Spectacle Wearer of the Year awards, presented by GMTV presenter Ben Shephard and Something for the Weekend presenter Jenni Falconer.

MOVeRS & GROOvERS

ChOP IDOL WINNeRChris Appleton, director of Leicestershire salon George’s, won the hairdressing competition in BBC three’s Young Talent of the Year. Beverly C and Adee Phelan were judges of the X-Factor-style television talent show, dubbed “Chop Idol”.


NeWS

GET TO GriPSWITH NEW PENSIONS REGIME,

SAyS PADAThe Personal Accounts Delivery Au-thority (Pada) has called on salons to gen up on the government’s workplace pension reform programme and the role employers will be required to play.

The new regime is sched-uled to come into force in stages from October 2012, instead of in one fell swoop as originally anticipated.

The current government’s plan is to make it a legal requirement to automatical-ly enrol all eligible workers into a qualifying workplace pension and make a contri-bution.

Workers can expect a minimum total pension contribution of 8 per cent of earnings made up of employer and employee

contributions and tax relief.Employers will be able to use the

personal accounts scheme to meet their new duties under the workplace pen-sion reforms.

It will be available to any employer that wishes to use it. The government intends that the scheme will comple-

ment existing pension provision.Richard Bartlett, personal accounts

distribution manager, said: “How this will work in practice is currently being con-sidered, but it is likely that the duties will be introduced for large employers first.”

Bartlett said the Department for Work and Pensions had launched a consultation on the scheme’s implemen-tation and was proposing to stagger the duties in over 36 months which he said was important to ensure it went smoothly.

He said contributions were also likely to be phased in: minimum employer contributions would start at one per cent and rise to three per cent over time although employers could contribute more than this if they wanted.

“This will ensure employers can comply with their new duties in a man-aged way, allowing them to smooth the impact of those duties and adjust to the costs.”

Bartlett said the scheme was being designed to provide a quality pension at low charge for the millions of low-to-moderate earners who currently did not

have access to a workplace scheme and it would be designed specifically with their interests at heart.

Employers would be able to choose to use existing schemes, set up a new one, use the personal accounts scheme or use a combination of options.

The personal accounts scheme has a £3,600 contribution cap in place to ensure it remains focused on low-to-moderate earners.

“For an average earner earning about £25,100 there is a significant amount of headroom within this limit for additional contributions by both the employer and or the employee,” Bartlett said.

The personal accounts scheme will be a portable pension, that can be taken from job to job between employ-ers offering the scheme.

Bartlett said this would reduce admin-istration for employers in high turno-ver sectors and provide flexibility for workers who changed jobs frequently. Personal accounts can also be used for an employee with multiple employers.

More information at www.padeliver-yauthority.org.uk/key-facts.asp.

Success proved divine for NHF member Tracey Devine at the 2009 British Hairdressing Awards where she was presented with a Hall of Fame award.

Devine, from Angels, in Aberdeen, gained entry for winning Scot-tish Hairdresser of the Year three times.

And this year one of her staff, Janer Stewart, took the category notch-

ing up a tremendous achievement for the Scottish salon.

Devine told SalonFocus the morning after the awards: “you know in advance you are getting admitted to the Hall of Fame but it’s a tremen-dous thing to be ac-knowledged on the day. To have one of the girls win the Scottish category this year was the icing on the cake.”

Other NHF winners included Chris Williams, from Rush London’s Croydon salon, Schwarz-kopf Professional Brit-ish Colour Technician of the Year; Leo Ban-

croft, from Leo Bancroft, in Weybridge, Southern Hairdresser of the Year; James Whyte, from Soul Hair, Chester, Midlands Hairdresser of the Year and Susan Hall, from Reds Hair & Beauty, Sunderland, North Eastern Hairdresser of the Year.

Akin Konizi, one of the NHF Inspire mentors from hob Salons, won British Hairdresser of the Year for the second consecutive year, His salon group also won Ar-tistic Team of the Year and hob’s Darren Bain won London Hairdress-er of the Year.

DiViNe iS ThaT

DeViNe DoeS

TRACeY DeVINe (left) and JANeR STeWART

‘It is likely the duties will be introduced for large employers first’ – RIChARD BARTLeTT.


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Artistic Directorfor the NHF Inspire Artistic Team

NHF Inspire

A5 Job Flyer 10/12/09 4:34 pm Page 1

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NeWS

DiVa DiPLoma – INTAKE GIvETHuMBS uPWorcester NHF member Diva has given a glowing assessment of how the first intake of Diploma students have taken to the new training regime for 14-19-year-olds.

The Diploma in Hair and Beauty Studies launched last September. Diva salon and training academy began the new academic year with 20 students enrolled from six local schools.

Jo Ludlow, Diva director, said the initial feedback from Diva’s first students had been “excellent.” She said they were learning skills that could be used in a future career with training that stood them in good stead for getting apprenticeships.

Ludlow said the Diploma would help get more people interested and started off in hairdressing at an earlier age.

“I would like to see the course adopted by other schools because it’s a brilliant foundation, covering all essen-tial skills and knowledge required for a top-flight career in hairdressing.

“Not everyone wants to go to univer-sity after school so it’s a great opportu-nity for students to gain qualifications in a professional, vocational subject as part of their options early on. We decided to offer a lot of practical work as well as

we felt that theory-only based courses didn’t give a true representation of how the industry works.”

Ludlow said it was important to keep the students motivated so Diva made sure the experience was as realistic as it could possibly be.

“They come in to the salon two days a week to learn all the essentials of the trade; blow-drying, styling, cutting, colouring techniques, and also cus-tomer care,” retailing and general salon management so they get a good insight into all aspects of the salon industry.

Ludlow is working with Worcester Technical College on the delivery of the qualification for 14-16 year olds. Diva leads the hair syllabus and the col-lege heads up the beauty programme.

However, some of the local schools were reluctant to take part and have chosen to wait until they see the results of the first run although it will be com-

pulsory for all schools in the city to offer the Diploma from this September.

“When the Diploma was first talked about nobody really knew how it was going to work, or what the students were going to get out of it. But hopeful-ly more schools will come on board next autumn and the numbers will steadily start to grow, especially after they see how the Diploma is being delivered and how much the students are enjoying it,” said Ludlow.

Alan Goldsbro, chief executive of Habia, the government-appointed standards setting body for the hair, beauty, nails and spa sectors, said in the most recent issue of Habia News that it was early days but the standards-setting body had “complete confidence” in the qualification and knew it would go on to become popular.

Diva Diploma intake get to work

Diva students stay motivated

PaGe 12 SALONFOCUS JaNuary/February 2010

The Business Crime Reduction Cen-tre (BCRC) has issued advice to salons on how best to secure their businesses because it fears they are easy targets.

The BCRC’s advice is relevant to salons nationally even though it is a not-for-profit organisation that helps small and medium-sized businesses in the South yorkshire region only.

Zac Wharton, a BCRC business advis-er, said it had been monitoring what he said was “the growing trend of crimes against hairdressers and salons. He said: “We believe that these businesses are seen as vulnerable targets and, as such, criminals are actively focusing their at-tention on these premises.

BCRC, which works in partner-ship with South Yorkshire Police and local chambers of commerce, logged 123 crimes committed against hairdressers in the region during the early part of 2009, 54 of which were burglaries.

It says criminals are attracted to products and equipment left out on display and any cash left in tills. It also warns hairdressers and beauticians could be vulnerable if they work alone or if they are distracted while looking after clients. BCRC’s guid-ance for salons includes:• Review the possibility of increased

security for windows in the form of external roller-shutters, grilles or inter-nal concertina shutters

• Move expensive hair product displays further away from the door

• Store expensive stock in lockable cup-boards or cages

• Regularly empty the register and store money in a more discreet and secure location if you are taking large amounts of cash payments

• Only leave cash on-site overnight if you have a bolted down safe that complies with your insurance policy

• If you have displays of hair straight-eners or other electrical equipment, ensure the boxes are visibly empty and are not placed directly next to the window

• Ask clients to store their personal be-longings securely. Do not leave them lying around but keep them close by

• Remove expensive audio items from view and consider security-marking the equipment.

Clothing/Footwear £2,506

electronic-Visual £1,646

electronic-Visual £1,646

Monetary £5,820

Metal £5,150

household £3,786

Fancy goods £8,505

PROPeRTY STOLeN FROM

SOUTh YORKShIRe SALONS IN 2009

crime ceNTre heLPS crack SecuriTy iSSueS

NICe STReSS MOVeThe National Institute for Health and Clinical Excellence has produced an online calculator that tells employers how much they could save by improving working conditions and management in a bid to reduce the estimated 13.7m working days lost last year because of work-related mental illness.

BANK hOLIDAY CALLThe Trades union Congress is among a coalition of organisations calling on the government to introduce a new bank holiday in late October in 2012 to celebrate the Queen’s Diamond Jubilee and the London Olympics and Paralympics.

YOUNg APPReNTICe OF The YeARThe deadline for entries to Habia’s Young Apprentice of the Year 2010 competition expires at midday on April 23. Renowned session stylist Patrick Cameron will be among the judging panel. entrants are required to submit images of their finished long hair look on a head block, along with a mood board and statement describing the look they have created and their inspiration.

PATCh-TeST SURVeYWhen a Wales on Sunday reporter anonymously rang 30 salons across Wales to book a colour appointment, 25 of them did not insist she have a patch test even though she had never used their services before. Mark Coray, NhF vice-president, told the newspaper it was essential hairdressers insist customers had a skin test before colouring their hair.

hAIR cLiPSVAT FILINg ChANgeSAll VAT-registered business with an annual turnover of £100,000 or more, excluding VAT, must file their tax returns online and pay electronically from April 1 this year. All businesses newly registering for VAT from the same date must do likewise regardless of turnover. All others can still use paper returns but this will be reviewed in the run-up to 2012.

VIRUS ALeRTLots of e-mails have been doing the rounds purporting to be from Her Majesty’s Revenue & Customs (hMRC). They look convincing with subjects such as Tax Refund For Individuals, and Tax File Number (TFN). If you are unsure, call hMRC to check. Do not open them under any circumstances.

Other £3,561

www.nhf.info JaNuary/February 2010 SALONFOCUS PaGe 13

NeWS

DIBI CeNTRe LAUNCheDDibi has opened its first training centre in the UK. The Italian skincare brand’s new venture includes three treatment rooms for training therapists.

PRe-PARTY FACIALCovent garden salon Karine Jackson has devised a new facial to address seasonal skin issues. The Pampering Pre-party facial is designed so make-up can be applied immediately afterwards.

MeDIA WINThe London School of Media Make-up has won Skillset funding which offers students up to 70% subsidy on course fees. Courses available include body painting, airbrushing, period hair, casualty, and contemporary hair cutting.

eYeLASheS WITh eRROLeyelash extensions are part of Errol Douglas Salon’s new Red Carpet Ready service, a complete, bespoke menu for hair, make-up and nails, for winter. The launch evening included demonstrations of new Matrix hair treatments from the Hair Botanicals Lounge, eyelash extensions and make-up consultations with TV make-up artist Ariane Poole.

BABTAC LAUNCheS PODCASTSThe British Association of Beauty and Cosmetology (Babtac) has launched video podcast masterclasses on its website, presented by some of the best known names in the beauty industry. The podcasts are uploaded to www.babtac.com weekly on a Thursday for members before going on general release on the Babtac YouTube page.

INTeLLIgeNT LIPgLOSSLiverpool businesswoman Tracy Whittaker, who runs the 2LoveMyLips website, has launched a lipgloss that includes a kit to test if a drink has been spiked.

Croner, the operator of the NHF’s Legal Lifeline, has issued important advice to members following last year’s European Court of Justice (ECJ) case about sick-ness and holiday entitlement.

The House of Lords confirmed last June in HMRC v Stringer that work-ers who are on long-term sickness ab-sence can ask to take their paid annual leave while off sick (SalonFocus, Sept/Oct 2009).

But the ECJ has added a new slant to the law surrounding holiday entitle-ment in a ruling on the Spanish case of Pereda v Madrid Movilidad.

Pereda worked as a driver removing unlawfully parked cars from the road. He had an accident at work two weeks be-fore his allocated period of annual leave. He was on sick leave when his annual leave was scheduled to take place.

The ECJ held that he did not have to take his annual leave while he was off sick. He was entitled to have his annual leave allocated to another time, later on in the holiday year when he was likely to have recovered.

This controversial case was reported widely in the UK press last autumn as potentially opening the floodgates to lots of workers asking for their annual leave to be re-allocated if they hap-pened to be ill while off sick.

It means workers who are off sick during their annual leave can ask their employer to re-schedule their time off until they have recovered.

An employer will have to seriously consider the request and re-allocate the annual leave if the sickness absence is genuine.

The Legal Lifeline recommends em-ployers should only re-allocate annual leave if workers produce genuine medi-cal evidence from a GP or hospital con-sultant to minimise risk of fabrication.The ECJ also held that the worker could ask for the holiday to be carried forward to another annual leave year if it could not be taken in the current year.

However, our national legislation only provides for a limited right to carry over annual leave from one year to the next under the Working Time Regulations 1998 if it is in the contract of employment.

No right exists in the standard terms and conditions in NHF employ-ment contracts available to members to carry forward holiday from one year to the next.

Workers are more likely to ask to take their annual leave while off sick so that they can have a period on full pay instead of Statutory Sick Pay.

This is still lawful fol-lowing the Stringer deci-sion and can be advanta-geous for the employer to allow because it re-duces the overall amount of time a worker is away from work.

CLARIFICATION ON SICKNESSaND hoLiDayS

Logo reproduced with permission of eCJ

BeAUTY SPOTSSUNBeDS– DOh PAYS heeDThe NhF has welcomed the news that the Department of Health has taken heed of its clampdown on sunbed use for under-18s. The NhF’s governing council voted in May 2008 to advise salons not to let this age group use sunbeds because of the risk of overexposure of young skin to ultraviolet rays. Now the government has taken the issue on board and it is looking at options on how such a ban could be enshrined in law. The Welsh Assembly has also given its commitment to ban under-18s from using sunbeds. Under-18s were banned from sunbeds in Scotland from last November.

PaGe 14 SALONFOCUS JaNuary/February 2010

www.nhf.info

CUTTINg BRIeF

JaNuary /February 2010 SALONFOCUS PaGe 15

Gillian Dowling from Croner, operator of the NhF’s Legal Lifeline

answers your questionsWe would like to open our salon on Sundays. What are the rules about asking staff to do so?you can ask existing staff if they are prepared to work on a Sunday and have a day off in lieu during the week, but there is no obligation on them to do so if this is not part of their current terms and conditions.

An employer does not have to pay an enhanced rate to employees for working on a Sunday, although some may do so.

Retail staff working during the week and on Sun-days, including hairdressers and barbers, should be given a specific document setting out their statutory rights in relation to Sunday shop work. The Legal Lifeline can help further with the wording.

The statutory wording states that a shop worker who works on Sundays and on other days of the week can give three months’ notice to their employer to opt out of Sunday working.

If the document setting out statutory rights is not given, the worker only has to give the employer one month’s notice to opt out of Sunday working. Workers employed just to work on Sundays cannot opt out.

One of our older female employees has told us she is to get her state pension soon, although she is not 65. Does she have to retire now, before 65, or can we keep her on?This query often arises when women receive their pension earlier than 65 because the age at which they receive their state pension has not yet equalised with men.

However, female employees can receive their state pension and continue in employment. In fact, as far as you are concerned, you should continue to employ her as normal. To suggest that a female employee retires from work earlier than a man because she has started to receive her state pension is highly risky because it could be potentially discriminatory on grounds of sex.

If this employee does decides to leave now of her own accord, without any suggestion from you, that action will be a resignation in the same way that any other employee may choose to resign.

• This article provides general guidance only. If you have any general queries for Cutting Brief please-mail [email protected]. NHF members are entitled to specific advice on the telephone from the Legal Lifeline on 0844 561 8180 but you must quote your membership number. Legal Expenses Insurance can only cover restrictive covenants where NHF standard contracts of employment are used.

An employee has told us she is thinking of hav-ing cosmetic surgery. How should we handle the sick pay and leave in this situation?The law stipulates that Statutory Sick Pay (SSP) is paid when there is a day of “incapacity for work”. This is defined as when the employee is “incapable by reason of some specific disease or bodily or mental disablement of doing work” (s151(4) Social Security Contributions and Benefits Act 1992).

The issue is whether the employee is capable or not of doing work and it is irrelevant whether or not the employee chose to undergo surgery or what the reasons were.

From the point of view of sick pay, SSP would be payable and the period for the operation and the recovery time would be treated as sick leave.

Some employees may choose to take some of their annual leave for cosmetic surgery, although they do not have to do so. The reasons for doing so are usually to keep the matter private and to receive full pay which they may not

receive if they only receive SSP when off sick.

A 17 year-old girl approached our salon for work experience. She said she was prepared to come along for a few Saturdays on a voluntary basis. Where do we stand if we agree to her suggestion?She is entitled to be paid the national minimum wage (NMW) if she is going to do some work for you, even if it is a limited amount, because she is older than the school leaving age of 16.

Workers aged 16 or 17 have to be paid £3.57 an hour. Calling someone a volunteer does not protect you from having to pay the NMW because what counts is whether they actually do work for you.

If they were just going to come for a few hours for the day to see how a salon works, that might not be caught by the NMW, but the danger is that the more frequently they come in and the more they do, the more likely they will be considered to be working for you.

We recommend in these circumstances paying the NMW.you can still be liable for their health and safety whether someone works for you or is a volunteer.

your LeGaL ProbLemS

SoLVeD


FeDeRATION

FOCUS

NEW NHF WEBSITE

PrePareS For LiFToFF

WORLD CHAMPIONSHIPS COUNTDOWNTeam GB is pulling out all the stops to achieve success at the World Hairdressing Championships, in Paris, in November.The last few months have seen the squad arduously continuing their training, through competing in the Paris Open Championships and are now concentrating on the Red Rose Championships next month which serves as an eliminator in readiness for the French extravaganza, the British Open Hairdressing Championships and the South West Area Championships in May.Members continue to train at Aston & Fincher in Birmingham. Wendy Harris, team

manager, said she had high expectations.Prospective squad members, and areas and branches that would like a workshop, show or demonstration from Team gB should contact harris on 01708 226143.

YOUR ChANCe TO

WIN £500The shutters will shortly come down on entries to the NhF Photographic Stylist of the Year 2010 competition with cash prizes of up to £500 possible.

Competitors have until the end of the month to create a fashion look that is suitable for the front page of a fashion magazine for ladies’ or men’s hairdressing.

Competitors may be in-dividuals or teams compris-ing two or more people. Competitors must send a photograph of their model for public viewing. You may enter either category but you must enter both to be eligible to be crowned over-all winner.

Your photographs must not have previously ap-peared anywhere else. Submission automatically grants consent to give all rights to the NhF so you must ensure your models agree to this.

Finalists will be notified in March. The awards cer-emony will take place at the British Open Hairdressing Championships, in Cardiff, on May 16. Winning images will be published in the summer.

Contact Karen or Jenny on 0845 345 6500 / 01234 831965 for an application form or e-mail [email protected].

BRITISh OPeN DeADLINe SeTThe NhF has set the closing date for entries to this year’s British Open Hairdressing Championships.

Competitors must submit their applications by May 2 for the industry-wide event that will be held at the Cardiff City Stadium on May 16.

Competitors can enter on the day subject to availabil-ity but they will be charged an extra £10 per entry so it is best you pre-register to guarantee places.

The event will comprise 20 competitions, including categories for under 25-year-old juniors and trainees who must be within their first three years of training, as well as the seasoned professional.

The winners of the Open and of the NHF Photographic Stylist of the Year will be presented with medals, awards and cash prizes.

The NhF’s artistic dem-onstrations will take place alongside the competitions, and team members will be on hand to answer ques-tions during the preparation process, and for those interested in joining an artistic team.

Call 0845 345 6500 or 01234 831965 and ask for Karen, Jenny or Julie for your entry form today.

The NHF’s new website is making final preparations to go live, providing mem-bers with improved access to services and making www.nhf.info the authorita-tive portal for professional hairdressers in the UK.

Information on every service and product offered is included for the first

time on a better-designed site that is far easier to navigate and search than its predecessor.

Designer Tim Black-burn said the aim was to provide “an aspira-tional shop window” for the NHF in its efforts to encourage new mem-bership. He explained it was essential the design

matched “the creative values” achieved with printed publications during the last two years “for such a creative and creatively aware industry”.

Stephanie Munno, NHF assistant secretary, said: “The new website repre-sents much more than a redesign. It re-quired us to think of how the NHF can better support the members it serves and how it can best meet its objectives.”The home page contains two menus, one for the members to gain access with a log-in password and the other, for a public site.

New benefits include: • An e-shop with

chargeable and free items.

• Online membership sign-up and renewal and for a Phonographic Performance Limited licence.

• Greatly improved salon search for the public.

• Stop-press news for major stories that break.

• More prominent SalonFocus and photo spreads with links direct to advertisers’ websites.

• An events calendar that not only lists events for the NHF but also for associated businesses connected to the indus-try, with a link to their own website for further information.

• NHF Inspire and Team GB’s own pages.

• Tips of the week. • Pages dedicated to

areas and branches. • A surveys and

polls section.

TIM BLACKBURN

www.nhf.info

STRUT The CheShIRe CATWALKCheshire Championships organisers hope to include a catwalk-themed category next year for the first time.

The decision follows last year’s successful event where branch president Michael Burgum said turnout ex-ceeded expectations.

Zoe Parton, from Shapps Hair Studio, Stockport, was named Cheshire Champion, Ladies Trainee; Joanne Johnson, from Bliss Hair Design, Ashton-under-Lyne, Cheshire Champion, Ladies and John Beirne, from Avanti Hair Team, St helens, a salon business that won a total of five awards, Cheshire Champion, gents.

Turn to events on page 33 for details of next year’s fixture.

MeMBeR NOTICeSLIFeLINe UPDATeThe Legal Lifeline has been contacted on many occa-sions from callers who say they are members but who have, in fact, lapsed.

Members are reminded that those calling the hel-pline must now provide their membership, scheme and telephone numbers as well as their salon name before advisors will help.

Your membership number can be found on all cor-respondence received from the NhF including the car-rier sheet of your SalonFocus magazine, all renewal re-minder letters, and receipts for payment.

You are asked upon receipt of your membership card to enter your member-ship number in the space provided on the back, and to keep this card in your purses and wallets at all times to ensure you have all the information required when you need it.

ReSTRICTIVe COVeNANTS ReMINDeRMembers are reminded that legal expenses insurance only covers restrictive cov-enants that are contained in an NhF Contract of employment.

You will need to change over to a Federation con-tract if you want to ensure your business is protected by a restrictive covenant.

It is not a foregone conclusion, however, that the covenant will be upheld even if you do use an NhF contract. The courts will ask you to provide evidence that your former employee is damaging your business.

NEW INSPIRE APPOINTEES NAMEDNHF Inspire has appointed four new team members to the NhF art team.

They are Matthew Guy Sutcliffe, from West Row Hairdressing in Leeds, Colin McAndrew, owner of Medusa, in edinburgh, Katy Grimshaw, from Celestearnold Hair and Make-up and Kayleigh Louise Nicholas, from The CF40 Experience, Tonypandy, Mid glamorgan.

They were chosen from 13 finalists by team mentors from hob, Akin Konizi, Sean Dawson and Christel Lundqvist along with Joanna O’Neill, an NhF Inspire member and Wendy Cummins, art team director.

L-R COLIN MCANDREW, KAyLEIGH LOUISE NICHOLAS, KATy GRIMSHAW, AND MATHEW GUy SUTCLIFFE

ReD ROSe CALLINgNew competitions will be included in the line-up of North West Area’s Red Rose Championships next month.

June Taylor, area secre-tary, said everyone would be welcome at a fixture that had been going for more than 50 years.

Turn to events on page 33 for contact details.

JaNuary /February 2010 SALONFOCUS PaGe 17

A 14-year-old has made history at the Organisation Mondial de la Coiffure (OMC) Rose D’Or competitions in Paris.

Tayla Murdy, who works as a Saturday girl at her mother, Leanne Willis’s salon, The Venue, in Ashington, Northumberland, took fifth place in the Junior Ladies Trend Cut.

Dody Constantinou, of Brothers Constantinou, in Cardiff, took third place in the Senior Ladies Creative, third in the Senior Ladies hair by Night and third over-all in the combined classification.

Edith Webster of the Hair Company, in Solihull, took third in the Senior Ladies Day Style.

Caroline Gerrard, of Gerrards Professional Hair and Style, in Yeovil, Somerset, came fifth in Senior gents Full Fashion Look, Wendy Croall, of Stephen Coles Hair Design, Lytham St Anne’s, came fourth in the junior Ladies hair by Night and fifth overall in the combined classification.

TAyLA MURDy, 14, MAKES HISTORy

INSPIReD

A Touch of Goldhair: NHF InspireCreative Direction: Akin Konizi and the hob creative teamArtistic Director: Wendy CumminsPhotography: John RawsonMake Up: Lucie FlowersStyling: Graham Cruz

SePTember/ocTober 2009 SALONFOCUS PaGe 19www.nhf.info JaNuary/February 2010 SALONFOCUS PaGe 19


INSPIReD


Data can be collected in many ways but it is vital that the right kind is identified if you are to make maxi-mum use of it.

Often the data gathered is demographic, such as where the client lives, their age and wealth.

This is important and may help you target new clients through marketing campaigns.

BEHAvIOuRALHowever, demographic data will not help you retain clients or get more business from them. It is behav-

ioural data that is key to improving the business from existing customers.

you will have ac-crued a certain amount of data about your regulars which is stored on your computer or in your card system.

Such systems prompt you to take core details such as name, address, date of birth, whether married or single and, possibly, ethnic origin.

This is all useful but it does not tell you about the real person, their likes and dislikes, whether they are outgoing or introverted, happy or unhappy, if

they have children, are married, engaged, divorced or going through a relationship break-up.

KNOW yOuR CLIENTyou have to get to know your client and understand that a client profile must be current.

you also have to constantly update behavioural data because people change. Knowing this can help you understand your clients and enable you to de-liver, and upgrade, services specifically for them which helps retain their custom.

Knowing your clients’ current status and how they arrived here can help you predict future potential and allow you to take relevant action.

I remember visiting a busy pub where there were lots of people ordering at the bar. I was surprised that when I ordered another drink, the landlord asked me if I wanted the same again.

I was even more impressed when I went to the pub a week or so later and he greeted me by name. I had not told him my name the last time I drank there but he must have picked it up.

He asked me if I wanted my usual. That made me feel special and that my custom was appreciated.

Needless to say I became more of a regular and eventually firm friends with the landlord. He was like that with everyone, constantly collecting data of a behavioural nature and using it to enhance his sales.

His customers were so impressed they told all their friends about him. The pub became highly popular and profits soared.

COLLECTIvE ExCHANGEEncourage your staff to do likewise when their clients visit. A collective exchange of information should be arranged daily.

Scan the local newspapers to discover items of interest about clients. This may only be births, deaths or mar-riages, but there could also be something unusual.

your clients will be bowled over that you have taken the trouble to get to know them.

So, if for instance, a client has a birthday coming up, you can do

something special: perhaps send a card or flowers and offer them a service or prod-ucts they do not usually have.

They will be delighted and this will not only entice them to spend more, it will

also ensure their loyalty.

ACTIvITyLook at your database continuously to build up a pic-ture of client activity such as number and frequency of visits, types and amounts of services and purchases so you can take targeted action.

More promotions could be offered and if client loy-alty is falling, they may be getting ready to leave you for one of your competitors which will require you to give them extra attention.

Identify the most loyal clients and keep track of them so you can avoid losing their loyalty before it is too late to correct.

Clients’ actions determine loyalty, loyalty determines and increases client retention and their “lifetime value”.

It is all about communication.Salons have a legal responsibility under the Data

Protection Act 1998 to safeguard all personal informa-tion and to ensure it is accurate and up to date.

Do iT WiTh DaTaBehavioural data is key to maximising client potential, explains Mac McGlone

Mac McGlone is a partner of M&L Partnership, a back

office support company which has helped businesses, including many hairdressing salons, identify potential to

develop and grow.

How IT can help your data collection:Ensures data is actually collected Helps accuracy - no room for handwriting errors or lost informationInstantly accessible to staff when clients come inEnables the creation of marketing lists based on specific criteriaHelps record effects of marketing campaigns.


A long-hairdressing service will never make you as much money as colouring or cutting, but it can be an important tool to help with client loyalty.

you risk losing a client who has to go somewhere else to have her hair put up or for her wedding.

I charge about 50% more than a normal haircut for a long hairdo and it takes me about 20 minutes to half an hour for most looks.

I always tell my clients not to wash their hair on the day they want it dressed because clean hair is more difficult to work with.

But I also tell them to wash their hair the day before otherwise they might leave it a week thinking the dirtier the better and come in with smelly greasy tresses. It has happened to me.

LuCRATIvEWeddings can be lucrative if you scale your charges properly. you need to charge for your time, any assistants or extra stylists, travelling time and travel costs. Weddings are often on a Satur-day so you need to ensure you will not

be out of pocket by being out of the salon.We offer a wedding service that sends a stylist to

the wedding to look after the bride, bridesmaids and bride’s mother.

We charge for this what we would lose on a Sat-urday plus travel and, of course, a premium. We also offer clip-in extensions to sell to the clients.

As a London-based salon, we have a number of clients who get married where they or their partner originated which is often another part of the country or overseas, but they still want us to plan their wed-ding hair, so we let them know when they start talk-ing about it that they can have their trial with us.

ALL ANGLESWhenever I do a trial for a client, whether we will do the wedding or not, I take pictures from all angles and write a brief step-by-step on how I achieved the look.

It is easy to forget after a couple of months and she will notice if it is different.

It will be easy to re-create if she is doing it herself or going to another hairdresser.

In my experience women are most open minded about fashion and hair when they get married. Wom-en who never blow-dry their hair and wear jeans all the time are suddenly looking at hair magazines and Vogue for ideas for their hair and dress.

They will grow their hair for a year and invest in in-salon treatments and retail so be sure to guide them on what they should be doing.

Michael Barnes is a specialist in bridal hair,

long hair and extensions. he has styled Keira

Knightley and Lily Cole. Michael Barnes hairdressing

is in Shaftesbury Avenue, London.

LoNG VieW

Long hair expert Michael Barnes discusses bridal and hair-up in the first of his regular columns for SalonFocus

BRIDAL SHOOT By MICHAEL BARNES


LoNG hair The biz For barNeSLong hair for me is the most rewarding and satisfying side of hairdressing.

It gives me the most freedom to be creative and express myself.

We can obviously be creative with cutting and colour but it does not take much for a creative haircut to become an outrageous haircut.

This might be something we all love to do as hairdressers but not many people can wear them

because of their lifestyle so the opportunities for doing them are limited. however, with a head of long hair you can tong it, crimp it or curl it, back comb it, plaster it with hairspray and put 500 pins and grips in it. You can plait it, twist it and accessorise it and when you take it down and put a treatment on it will be exactly as it was when you started. Anyone with long hair can have it dressed or put up – it is no big deal.

OPeN-MINDeDIn fact, clients are becoming more open minded when it comes to dressing their hair. I also find a lot of my younger clients are asking for advice on putting their hair up themselves. hairdressers generally fall into three categories when it comes to long hair: the stylist who “can’t” do it, the stylist who can do the odd French pleat and twisty curls and the stylist who loves doing it.

In my experience there seems to be an element of fear when it comes to long hair and, in fact, I did not start doing long hair until I had been hairdressing for about 15 years for that very reason. I once even booked my holiday to coincide with a client’s wedding because the thought of being responsible for her hair on such an important day terrified me.

I decided it was time to overcome my fear when I felt I was being left behind somehow by my peers. The way I overcame my fear was to just practise as much as possible on dolly heads, colleagues and models.

I started with simple styles, perfected those and moved on to slightly more complicated stuff and so on until I felt that the fear had gone and I could begin to express myself.

If you do not do long hair, you need to learn the basic mechanics of dressing long hair.

I would recommend buying a book at first and practising on a friend or a dolly head. There are also thousands of demonstration videos on YouTube. The basics are easy, French pleat, Chignon, ponytail… Once you have mastered those and you feel a degree of confidence, then you can try the more difficult styles and start developing your own style. At that point I would advise going on some courses to get a feel for how other hairdressers work and to get inspiration and ideas.

The most important part of looking after a bride is the planning. Leave plenty of time between a trial and the wedding in case she cannot make up her mind or changes it at a later date.

Suggest any colour changes are done up to a year in advance to allow time to perfect the exact shade she wants and discourage any changes in the final three months.

TLCLong hair especially looks its best when it is healthy and shiny. It is older than shorter hair so it is most in need of TLC to keep it in good shape.

Take into account where the wedding will be and whether there is a theme. For example, if they are getting married abroad, hairstyles for sunny beach weddings should be soft and informal – a tight bun or elaborate up-do will look a bit out of place.

you want a bridal take on holiday hair, so think loose waves and curls, half up-dos, flowers or acces-sories in your hair.

Avoid flowers that might droop if you are going to be in the sun all day. Again, a really tight or formal up do will be hot and uncomfortable in the sun for any length of hair. Advise them to prep curls well so they don’t drop too much, and use products with UV protection as well as great hold.

PRIMERAnti-humidity products are also a must if you are prone to frizzy hair in humidity, or try a serum applied to wet hair so it works as a primer.

And do not be scared of using extensions, hair-pieces or wefts, as women have a real idea of the romantic style they want which is often long, volumi-nous and full so they are often really open to add-ins as a short-term measure.

It is a great way to retail partial extensions and means the client gets what they want rather than try-ing to achieve a long look without enough hair.

Extensions work fantastically added into hair-ups as well, so have a practise and start to incorporate them into your repertoire.

errol Douglas’s bridal trends for 2010 include 50s knots, low at the crown not at the nape, backcombed into a pod shape with a bit of movement. “You can attach flowers, ornaments, or wear hair loose and asymmetrically,” Douglas says. Breakfast at Tiffany style princess fringes and tiaras are also coming back.

MICHAEL BARNESGOES AVANT-GARDE

Be motivated... be inspired.

British Hairdresser of the Year 2009 Artistic Team of the Year 2009

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www.nhf.info

a Week iN The LiFe

Jackie LaNGSuNDAyModern living does not leave much room for downtime.

This is the same for me as it is for every busy salon manager but the leisure time I have I use well, so I do not mind too much when I have to leave my home in the Wirral early to travel to Birmingham.

I am going to our annual Supercuts conference where, as managing direc-tor, I play a pivotal role in driving moti-vation and direction for the many salon managers and employees that attend.

I hit Birmingham early so I can re-hearse my piece before taking the stage just after midday.

We use annual conferences for many of our brands as a key part of corporate communication and to inspire.

Every conference includes amaz-ing motivational speakers plus the UK management team and visitors from our parent corporation in the USA.

We invite suppliers, too, which helps strengthen those relationships.

The day goes so well, I could not be more pleased and the dinner, awards ceremony and party that follow create a fantastic end to a perfect conference.

Our attendees leave buzzing with enthusiasm and proud of their role in our company. They are now fired up for the year ahead.

I go gratefully to my hotel room to rest before the week begins.

MONDAyAnother early start travelling to Scotland for salon visits with our US colleagues.

We run as an autonomous business but there is a great deal of synergy be-tween the geographies and so we take the opportunity to share best practice and discuss ideas.

We visit Glasgow first and then move on to Edinburgh where we have a busi-ness dinner to brainstorm US and UK marketing ideas.

It is a tiring but fruitful day.

TuESDAyWe visit salons in Edinburgh and then return to the Midlands.

I stay overnight in Coventry and pre-pare for our meetings the following day.

WEDNESDAyI am at the UK corporate headquarters in Coventry for marketing meetings with the UK team.

Then it is time to tackle the finances. I meet with the general managers and the finance team who are also visiting with the US to discuss profit-and-loss sheets.

I never forget that however large or small your business, it is cost control and cash flow that are king.

I take the finance team and our finan-cial advisors out to dinner.

THuRSDAyRegis owns a huge amount of property and it is a key element of our business.

I meet with the property team and then spend the afternoon and evening on conference calls with the US.

The time difference works in my favour.

I then join our US visitors for dinner.

FRIDAyI have a meeting on strategy with the US team before they fly home and then return to my desk to catch up on e-mails and plan for the week ahead.

I have one last meeting with human resources before heading home to see my much missed family.

It will be lovely to sleep in my own bed and wake up at home.

Jackie Lang has been managing director of Regis UK since 2008. She is responsible for 450 salons which include Regis’s UK salons and Vidal Sassoon salons in the UK, germany and USA. She has ultimate responsibility for 3,000 hair and beauty therapists. her huge wealth of experience includes previous roles as general manager and franchises manager of Steiner and vice-president of operations for Regis.

New SalonFocus columnist Jackie Lang gives a glimpse into life running 450 Regis salons

JaNuary/February 2010 SALONFOCUS PaGe 27

GLobaL reachFew hairdressing corporations have the global reach of Regis, a company that connects a broad range of hairdressing brands embracing every target market.

Regis, as an international corporation, thrives on acquiring and building businesses that will benefit from the corporate overview and commercial guidance that can be found with a company used to doing business throughout the USA, Asia, UK and europe.

The Regis Corporation is nearly 10 times larger than its closest competitor and serves 160m clients each year – clients that flock to brands such as Supercuts and Sassoon.


Our job would be impossible without the brushes and combs we use every day to style, condition, untangle, add volume, flatten, straighten, curl, and backcomb.

We only used two types of brush when I started my career in a barber-shop – a classic Denman half-round brush and a flat traditional bristle type.

We would use the Denman, a versatile brush with hard plastic handle and body with a rubber cushion that the softer plas-tic pins would sit in, for blow-drying.

One of the many features that made it such a good brush was the ability to remove the rubber cushion from the handle and take out the pins for clean-ing which, with its versatility, made it good for most lengths and textures.

The bristle brush was mainly used to dress and smooth he hair of men who had short back and sides and liked to use products.

We used two main combs – a classic cutting and a tapering comb, both made of a similar hard plastic.

The tapering comb was much smaller at one end with fine teeth, allowing the hair to be cut closer to the skin – useful around the ears and in the nape when doing scissor-over-comb work.

OPPORTuNITIESToday, the market is over-brimming with brushes and combs with a tool for every conceivable job.

There are good retail opportunities to be had so make sure you also sell a good range.

One of the latest products on the market is the Tangle Teezer, and even though it was turned down by the Dragons Den television programme it has gone on to be a huge success.

The material it is made from makes it effective when taking the tangles out of longer hair, especially when it has been highlighted and chemically treated although it works on all lengths.

The type of brush you use depends on hair type, texture and length. I would tend to use a round barrel-type brush for smooth textured curls and for straightening hair – same brush but different tech-nique and diameter.

Simon Shaw is the co-founder and past director

of international award-winning salon group

haringtons. he runs Simon Shaw Education and he

is undertaking courses for L’Oreal in the UK and

abroad as well as privately for individual salons. Simon

is a mentor for L’Oreal’s id artist programme.

ShaW ThiNG

These types of brushes come in many different sizes. The handle can be made from many different

materials including plastic, wood, rubber-coated and carbon fibre. Most quality round brushes are made of some form of bristle or a nylon and bristle mix.

What is important in any brush and comb is the effect the materials have on the hair, its durability, and the implement’s ability to be cleaned and sterilized.

Schwarzkopf has a range of brushes and one of the best is their wooden handles with bristles made up of a mix of plastic and porcupine.

This gives good grip on the hair and also helps to smooth the cuticle to give more shine.

The hairdresser has a bevy of brushes and combs from which to choose. Simon Shaw helps pick the right tool for the job

www.nhf.info

CERAMIC Schwarzkopf also has a range of ceramic-barrelled, plastic-handled brushes with a mix of nylon and boar bristles. The advantage of ceramic in the barrel is that it retains heat from the dryer which speeds up the process.

Boar and nylon is a good mix; the bristles are short which means the brush does not tangle in long hair but it does mean taking finer sec-tions so the heat can penetrate effectively.

My one criticism of Schwarzkopf’s Thermo brush range is that the handle is too smooth and becomes slippery and a little hard to handle if you have any product residue on your hands.

So, with round brushes you have a choice of barrel size – the smaller the bar-rel the tighter the curl. Use large barrels for straightening, or soft curls. Handle choice varies from wood to plastic and bristles vary from a natural materials such as boar or porcupine to synthetic nylon. A mixture of the two is common.

Dressing brushes, these can be used when dressing long or short hair. They can be used for back-brushing or just brushing through pre-set, tongued, or otherwise curled hair. Mason Pearson makes the classic dressing brush – it produces a range that includes pure boar bristle, a nylon and boar mix and a nylon only.

The nylon only is for thick hair, the mix is for me-dium and the pure for finer hair.

Schwarzkopf and Kent brushes also make good dressing tools. Kent’s AirHedz range has a handy-size dressing brush and I particularly like the handle, a mixture of plastic and rubber. it is a comfortable shape that snugly fits in the hand.

FAvOuRITEAnother favourite dressing brush is the paddle brush which comes in two different types – one for dressing and brushing and one for blow drying and brushing. The type used for dressing and brushing tends to be pure bristle and I use this a lot before shampooing be-cause not only does it de-tangle the hair, it massages the scalp, stimulating the circulation.

One of the most elegant and effective of these brushes comes from Shu uemura, a nylon, bristle mix. The nylon bristles are longer enabling them to get through the thickest hair and massage the scalp and the brush is heavy which gives a quality feel.

The other type of paddle brush which is generally used for drying is usually made up with nylon or hard rubber bristles. I like this type of brush for the start of a long hair blow-dry. It is useful for untangling hair when it is wet.

Kent has a wide range of sizes and different pin types. All paddle brushes have a cushioned pad that protects the scalp from being scraped.

PADDLEFudge’s paddle brush has a rubber handle and has a highly textured surface with amazing grip but I find it gets a little painful on the hands after a while.

The variety of combs available is remarkable. Star Flite, Hairtools, Pro Tip and Matador are the main manufacturers, but the combs I use are from Japan made by Fejic from carbon. What I love about them

is they do not scratch or produce any static.

Combs, like brushes, come in lots of different shapes and sizes. I like a longer comb for cutting because I find it easier to handle hair with. I would say carbon is the most up to date material and it is a far cry from the ivory buffalo horn or tortoise shell that combs can be made from, although plastic of some form is the most popular choice of material.

I particularly like Matador’s wide-toothed rake comb which is useful at the backwash area, although at one time I used to do all my haircuts with this type of comb.

It is worth mentioning tail combs: when highlighting hair, check with your manufacturer if it is safe to use a metal pin on the comb. I know some do not recommend this and plastic variations are available.

The market is vast so do your research, try different sizes and materials and, most importantly, check with your client.

There is nothing worse than you thinking you love a particular comb or brush only see your client winc-ing in the mirror. Recognise retail potential, recom-mend brushes to your clients, explain what you are doing and why because if that brush will help them get a better finish at home, they will want to buy one.

“ There is nothing worse than you thinking you love a particular comb or brush only to see your client wincing in the mirror.”



2009 was a full-on year in which I jug-gled shoots, shows, personal appear-ances, judging, clients and family.

Hairdressing is my passion, and it is reassuring that even with my various accolades, there are still so many things left to do.

I was a judge in March on young Talent of the year in which hundreds of hairdressing hopefuls from around the UK came to London to audition for a one-off special.

I was filmed judging and mentoring, and the team followed me around for a couple of days capturing a typical week.

TEA WITH A TWIST I was one of the winners of the British Hairdresser of the year Awards since 1985 who were invited to join the Hair-dressing Council for tea at the House of Commons where we lent our weight to a campaign to ensure every hairdresser becomes state registered.

Let us hope the campaign gathers momentum and we can achieve the professional status we deserve in the near future.

MOSCOW MAGICIt is always motivational for me to see the work of both new and established peers in the industry and it always amazes me how, after all this time, I still

SHOOTSOne of my favourite photographic shoots last year was a set of shots for Goldwell called The Freedom Collec-tion. I chose the theme and the team myself, and the only brief was to show off fabulous colour.

I worked with photographer Stu-art Weston who is renowned for his evocative, editorial-style images and took my inspiration from catwalk trends combined with some feminine softness and movement to create a sense of loose, unstructured freedom.

FELLOWSHIP FAMEI mentored the 2009 Fellowship FAME team which produced a spectacular collection. I spent six weeks working with them and sharing my knowledge of how to devise, storyboard, cast and shoot a collection.

The portfolio won high-profile cover-age in the press and helped secure the FAME team a nomination for the Artistic Team of the year at the British Hairdress-ing Awards.

FAMILy MATTERSFamily time has always been important for me. I’ve seen my three daughters do bril-liantly in their exams at school and university, celebrated a 21st birthday, supported my sister through her breast cancer treatment, helped my partner Gary extend our home, went on holiday by the Red Sea with friends and cut and coloured the hair of some truly inspirational women.

Whatever my hairdressing day brings, there is nothing better than cooking a big

slap-up meal for my family and sitting around the table at home to enjoy it, with banter flying everywhere. It keeps me grounded and recharges my batter-ies to tackle the next project.

2010I’ve got more shows, shoots, TV projects planned this year and the launch of my range of haircare products in Sains-bury’s scheduled for spring.

you may have heard my other bit of news by the time this goes to press… you should be seeing the Beverly C brand undergoing a massive company development somewhere in London.

hairdressing icon Beverly C has been twice-winner of the British Hairdresser of the Year Award and was the first female hairdresser to be awarded an MBe. She is a brand ambassador for both Goldwell and Babyliss, and a regular face on TV and in the press.

see new ideas and interpreta-tions.

I judged hair-dressing awards last year in the UK, Netherlands and Russia. The Russian one was especially exciting. All the judges, including Nicky Clarke and several past win-ners of the UK Hairdresser of the year Award, attended the grand final in Moscow where we collaborated on a show.

10 yEARS yOuNGER – LIvEI went on a colour education mission with Goldwell at the 10 years younger Live Show, at Earls Court, in July. We offered expert advice about colour at its “Colour Surgery” stand and demonstrat-ed in the Goldwell Master Class how colour can roll back the years.

I guided the audience through the do’s and don’ts of colour, cutting and styling, with live transformations, and advised on complementing new colour with make-up and clothing.

The

BEVERLy CoLumN

FROM FELLOWSHIP FAME TEAM COLLECTION

BEVERLy C HELPING

FAME TEAM WITH SHOOT

FTOM THE FREEDOM COLLECTION -

A FAVOURITE SHOOT

HOW TO

MAKE IT biG iN The

moVieS

Many make-up artists and hairdressers dream about working in showbiz.

It is not as glamorous as they might think: long days, rough conditions and temperamental stars are par for the course.

Most at the top of the profession today started with in-salon training, including Colin Jami-son, personal hairdresser to Angelina Jolie; Gerry Jones, personal hairdresser to Owen Wilson; Stephanie Kaye, who has 160 film credits and Eithne Fen-nel, with Harry Potter

among her credits.Their next stop was to learn the art of dressing peri-

od hairstyles on wigs using techniques long forgotten in most salons, such as finger-waving, barrel-curling, Marcel-waving, curling with hot irons and short-back-and-sides haircuts using scissors over comb before gradually moving into film.

you have to work with wigs, making sure the hair lace does not show on close-up shots and add hair in

the form of toupees, three-quarter wigs and sew-in wefts for example.

ELECTRICNo more shampoo and set. All your work is done with electric rollers or other equip-ment; the faster the better but it has to last for at least 14 hours.

Mobility is crucial because most locations are outside London or other major cities so you must have a clean driving licence.

you usually work in tents, buses and sometimes indoor make-up and hair rooms. you could be in a field in the pouring rain all night when on location or baking in a desert all day.

you must be available to travel anywhere in the world. The production will pay fares and hotels. you will usually work a six-day week or even a 13-day fortnight.

A working day of 12 hours on camera means hair and make-up start at least two hours earlier and after 12 hours filming you have to dismantle, clean, re-dress and prepare for next day’s filming before going home.

MAD RuSHyou can earn £300 for a 12-hour day, or £35 an hour, but you will earn every penny.

Most days are a mad rush in the morning to get everyone ready and on set in time for when the cam-

www.nhf.info

era operator has the first shot lined up. The rest of your day is spent watching filming, keeping a close eye on action taking place in case of continuity problems: what ever condition an artist’s hair is in at the end of a shot, you must be able to match it exactly for the start of the next one.

you have to get stunt doubles ready for your main artists, match their hair with wigs and attach them without any pins or grips that could stick into their scalp if they are doing a fight scene.

you have to get the background artists ready and try to stop them combing their own hair out of the style you have done it in.

After all that, you have to take off all hair and clean it ready for the next day.

PERSONALITyIt is certainly hard graft but a great job and you get to work and meet the most interesting people. you have to learn to blend into the background. Stars do not like too much personality from their hair and make-up team. Reliability, calmness, friendly chat off-set and an

unruffled atmosphere in the hair room are required. Many artists get nervous just before going on set so it is important that you reassure them, tell them they look great, give them confidence in the way they look which is sometimes not always the way they like to look and sometimes not very glamorous.

If it is right for the part, it is your job to make sure they feel good in it anyway because that is what the directors want for the film.

We have currently working in the industry about 15 fully-qualified film hairdressers and many more who have had a short course in basic hairdressing, so really good hairdressers are always welcome.

It is not easy getting into the job but with determina-tion and lots of persistence on the phone, the transition from salon hairdresser to the screen can be achieved.

Sandra Exelby is chairman of the National Association

of Screen Make-Up Artists and hairdressers.

WIG SET, DRESSED AND APPLIED FOR TV DRAMA (“RED RIDING 1974” - REVOLUTION FILMS).

HOW TO

MAKE IT biG iN The

moVieShairdressing and make-up for the silver screen can be rewarding but

the hours are long and conditions tough, says

Sandra Exelby


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GROWTH & DEVELOPMENT PROGRAM

1221GW SalonFocus_SP_HighLift.indd 1 4/12/09 09:05:57

eVeNTSNOT TO BE MISSED…

www.nhf.info JaNuary /February 2010 SALONFOCUS PaGe 33

NhF eVeNTS

OTheRS

Please send in your events to the NHF at

[email protected] by January 10 to appear in

March/April, March 10 to appear in May/June and

May 10 to appear in July August. Updated events

listed on www.nhf.info.

18APRILNorth east Area Competitions at the Marton Hotel and Country Club, in Middlesbrough. Contact Avril Walker, 01642 591466 for further details.

21 APRILhair & Beauty Benevolent 2010 Habb Golf Classic Day at the Forest of Arden Golf Club, Birmingham, presented and organised by Balmain hair. Entry fee £120. All profits to Habb. Call Peter Statham on 07904 401533 or Teresa Frise on 01737 212494 for further details.

23-25APRILhairdressing & Beauty Suppliers Association AGM at the Goodwood Park Hotel, Sussex.

25APRILBournemouth and Reading branch competitions, Carrington House Hotel, Southbourne, Bournemouth. Contact Lee elliot, 023 80 644084.

26APRIL east Midlands Area presents a MyHairdresser.com event featuring Lee Stafford. Contact Ivan Blount on 01773 745580.

16MAY British Open Championships at Cardiff City Stadium, home of Cardiff City Football Club and Cardiff Blues Rugby Club. Open to all hairdressers. A must for those interested in developing their creative career. NhF Inspire will be showcased throughout the day. Presentation awards for NhF Photographic Stylist of the Year. Call 0845 345 6500.

23JANWhite Rose Branch dinner & dance at york Racecourse, Knavesmire Road, york. Call glen Jackson on 01904 635877.

31JAN White Rose Branch AgM, Yorkshire Area meeting and Area Council AgM at the Gomersal Park Hotel. Contact Merlyn Tweedale on 0113 245 1857.

7FeB North West Area presents the Red Rose Championships at the Swallow Hotel, Samlesbury, Preston. Contact June or Ken Taylor on 01253 895711, [email protected].

8FeB huddersfield Branch AgM. Contact Neil Kaye on 07719 723364.

21FeB North West Area AgM at the Holiday Inn, Waterside Park, Lancaster. More information from Ken or June Taylor on 01253 895711 or e-mail [email protected].

22FeBNorth east Area business seminar at the Marton Hotel and Country Club, Middlesbrough. Contact Avril Walker on 01642 591466 for further details.

21-22MARCh Blackpool International hairdressing Championships, Wintergardens, Blackpool. Contact Dorothea english on 01253 294760. Please note that the number published in the NHF diary is a misprint.

23MAY South West Area Championships. Contact Pat or Doug Cording on 01386 561704.

27 SePTeMBeReast Midlands Area has booked Patrick Cameron, Festival Hall, Kirkby in Ashfield. Call Ivan Blount, 01773 745580.

Wella Professionals Trend Vision Awards 2010 UK Final. Call 01256 490806.

3-4 OCTOBeRNhF AgM & Conference, Apex City Quay Hotel, Dundee, Scotland. Call 0845 345 6500 or 01234 831965.

10OCTOBeRCheshire Championships, NK Theatres, Romiley Forum, Compstall Road, Romiley, Stockport. Call Ian Barrell on 0161 427 6953.

6-8NOVThe World hairdressing Championships, at Mondial Coiffure Beaute, Porte de Versailles, Paris. For further details call Stephanie Munno on 01234 834 381.

21NOV South of england Championships at the Novotel Southampton. Contact Andrea Light on 01794 521849.

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eVeNTSNOT TO BE MISSED…

www.nhf.info JaNuary /February 2010 SALONFOCUS PaGe 33

www.nhf.infoPaGe 34 SALONFOCUS JaNuary/February 2010

off-pat

HAIRDRESSING

HuNKS STRIPFOR HABBWhat do the likes of Jamie Stevens, Tim Scott Wright, Robert Lobetta, Errol Douglas, Andrew Barton and Anthony Mascolo have in common apart from hairdressing?

They are among male hairdressers who like to remove their clothes…for the Hair and Beauty Benevo-lent (Habb) Boys 2010 Calendar, at any rate.

What they choose to get up to in their personal lives is their business but we’d rather not go there (Lol).

Backwash is pleased to say it is ever so tasteful.

Calendars are still available for £6.95.

•Call 01737 212494 or visit www.habb.org.

CAME, SHAuNED AND

CONquERED

BACKWASh

Backwash was interested to read that British Gas parent Centrica is drawing up plans to build a plant that would use gas produced from cow manure and sewage slurry to heat buildings.

It is great to see Centrica being so innovative and finding a use for organic waste.

Backwash knows hair sa-lons are equally creative.

Now could be the op-portune time to branch out into perfume sales.

Harry Walker, NHF presidentWhat interests you most about hairdressing?The fact that fashion is like history with a habit of re-peating itself. I am fascinated watching the trends and enjoy listening to my clients’ conversations.What would you like to achieve?

My short-term ambition is to help build on the progress made within the Federation’s development of an Industrial Provident Society and hope that we will see long term a bigger, stronger, vigilant and progressive NhF.What interests do you have outside hairdressing?My interests outside hairdressing are the family and gardening and when I have the time I hope to restore my old hobby of oil painting, listening to classical music and more visits to the Royal Albert hall.

Mark Coray, NHF vice-president What interests you most about hairdressing?The way I can make and re-create the style clients require, the feeling of achievement and making clients feel great…the insight into their work… I love every-thing about my job and making people happy.

What would you like to achieve?To further raise the industry’s profile, make it a much more fun but professional one to be involved in, get the legislation within the chemical side of the industry weighted towards manufacturers and take service to a greater level which may involve mandatory state registration of hairdressers.What interests do you have outside hairdressing?My first love is music. I also like travel and sun. however, cut me, and I bleed hairdressing.

NEC-FactorSalonFocus helps you get to know some of the big policy makers in the NHF from the National Executive Council in the first of a new series

Shaun Pulfrey, the inventor of Tangle Teezer who got the brush-off from Dragon’s Den, only to go on to international success, has had the last laugh with his detangling comb.

Backwash’s mole has discovered one of the dragons recent-

ly had a catch-up session to see how Tangle Teezer was faring.Douglas Ban-

natyne, who told the hairdresser

when he appeared in the den: “Working with you would have me pulling my hair out”, this time tried the Tangle Teezer on his own thatch, good sport that he is.

Backwash is certain fellow dragon Theo Paphitis must regret not investing some of his children’s inheritance.

SalonFocus editor Andrew Don is so smitten with Tangle Teezer he asked chief operating officer Steve Stewart if he could buy shares.

“Before Tangle Teezer came along, they could hear me screaming in the next street when I pulled clumps of hair out with a paddle brush, recommended by my hairdresser, Linda. The knots always won.

“Pulfrey came, he Shauned, he conquered.”

If you have stories for Backwash, send them to the editor at head office or e-mail to [email protected] putting editor Backwash in the subject line.

Visit www.i-salonsoftware.co.uk or call 0844 445 7183 to arrange your personal i-salon demonstration

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Barrie Stephen Hair, Leicestershire

I only want to be associated with the best, and for me, i-salon is the best. It’s essential for focusing on the bigger picture; investment and return in every sense.

I-Salon master A4 ad.indd 1 23/09/2009 09:32

SalonInsuranceOur Salonsure policy covers as standard:

� Buildings cover including subsidence cover

� Contents cover including accidental damage

� Extensive Professional Treatment Liability cover as standard

� Public & Employers Liability cover including product liability

� Legal expenses including employment dispute

� Money in transit,during business hours and at home

� Loss of profit

Plus many more great features for your benefit

Call us today for a free quotation on

0800 458 81 81

Here at Coversure Insurance we don’t believe in cheap gimmicks or optional extras

We do believe in providing full comprehensive cover at great value premiums for your protection

Claim a £20 discount on your Salon Insurance when you quote referenceSALJAN

The only policy recommended by the

salon insurance ad 07.12.09:Layout 1 08/12/2009 16:28 Page 1

salonfocus jan-feb 2010

Documents

british gas trading

quoting nhf affinity

gas safe registered

annual boiler inspection

gas central heating

current members

national minimum wage

jackie langa boiler