sales manager or general sales manager or general manager

8/6/2019 Sales Manager or General Sales Manager or General Manager

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KENNETH M. LANE1840 Habersham Trace, Cumming, Georgia 30041 * 323-973-3850 * [email protected]

GENERAL MANAGER: AUTOMOTIVE INDUSTRY

SELECT CAREER HIGHLIGHTS

* Catalyst with an extensive history of transforming underperforming markets into top revenue producers through sales of ACURA, HONDA, and FORD automobiles andfleet vehicles, leveraging strong sales teams, operations, client relationship-building, and vendor management skills.* Boosted vehicle grosses from $1950 to $2700 per unit sold with only a 7% volume increase after fine-tuning model mixes in alignment with PMA demographics.* Catapulted $20K in average monthly losses into $15K in profits within 90 daysafter overhauling the operational structure of a Ford dealership.* Knowledgeable in U.S. Lemon Laws, the AAX automobile inventory system, vAuto,and Reynolds & Reynolds computer systems. Continually expanding knowledge of U.S. auto dealership operations as well as accurate U.S. sales document completionin compliance with all applicable laws.* Completed Management Courses as well as all Ford Program Certification courses.* Won numerous sales awards for outstanding performance, including Dealer of the

Year (3), the President's Award (2), the Distinguished Achievers Award, and the

Sales Club Award.Direct Sales * Turnarounds * Corporate Restructuring * Sales Leadership * StaffManagementSales & Revenue Growth * Operations Management * Customer Needs AssessmentTraining & Development * Presentation * Strategic Planning * Client Relations *Customer Service

RELEVANT PROFESSIONAL EXPERIENCE

PHIL MCCARROLL FORD, Camden, Australia * 2007General Manager (Contract)Boosted the sales and revenue of the underperforming company by attracting custo

mers from the surrounding high-growth areas as well as positioning it to effectively compete against the 3rd biggest Ford dealership in Australia.* Transformed $20K average monthly losses into ~$15K profits within 3 months ofhire after devising and implementing a solid foundational operating structure.* Elevated gross sales retention rates by 25%.* Lowered new and pre-owned car inventories within 90 days, ultimately besting industry benchmarks within 6 months.

ALTO FORD, Artarmon, Australia * 2005-2007General Manager / Dealer PrincipalOvercame the numerous challenges of the failing commercial & industrial fleet sales dealership, including $200K monthly losses and extended inventory holding times, ultimately growing it into a viable sales target amid declining Ford market

share values.* Revitalized the sales division after recruiting 2 top-performing Sales Managers to oversee and salvage major fleet accounts, yielding sales of an additional 70 vehicles each month.* Retained vehicle sales gross levels despite the rise in fleet & governmental purchases with relatively lower gross margins as compared to retail business.* Raised vehicle grosses from $1950 to $2700 per unit sold with only a 7% volume

increase after modifying the model mix in alignment with PMA demographics.* Brought new vehicle preparation services in-house to better coordinate departmental resources.


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HILLS FORD, Hornsby, Australia * 2000-2005Dealer PrincipalSupervised the new and used vehicle sales, service, and parts departments, working with individual division managers to chart and achieve operations goals. Mentored sales team members on effective ways to drive sales and deliver qualitative

customer service. Cont...Cultivated relationships with customers, vendors, and area vehicle dealerships.Tasked with purchasing accountabilities as a participant in Dealer Group Advertising program. Spurred fleet contract sales using effective maketing plans.* Grew annual sales volume by 10% despite a drop in Ford market share from 16.1%

to 13.1%.* Maintained profit levels deemed among the highest, if not the best, realized in the history of the business.* Elevated vehicle volumes by 36% and used car gross profits by 33% after overhauling dealership facilities.* Revamped and expanded the sales space to enable the dealership to profitably penetrate and serve the nearby high-income residential and major university market. Completed renovations before projected deadline and well within budget in full compliance with corporate requirements.

CITY FORD, Sydney, Australia * 1996-2000General Sales ManagerSupervised daily sales, finance, and insurance department operations for a 3-sit

e dealership in the Sydney's central business district. Retained yearly volumestopping 4000 n/v despite a plunge in Ford market share from 21.2% to 16.1%.* Contributed to the achievement of numerous awards, including FMC Dealer of the

Year (3), the President's Award (2), the Distinguished Achievers Award, and theSales Club Award (3).

CURRENT PROFESSIONAL EXPERIENCE

ED VOYLES ACURA, Chamblee, Georgia * 2010-PresentInternet Sales ManagerTapped to become Pre-Owned Sales Manager at a major mall-area dealership. Completed the Certified Pre-Owned (CPO) process, orchestrating picture-taking for allvehicles and the online upload of automobile features and sales information to d

ealership and partner websites.MALL OF GEORGIA FORD, Buford, Georgia * 2009-2010Sales ConsultantSold new Ford vehicles to a broad customer base. Became current on all US-used programs/software including vAuto, Reynolds and Reynolds ERA/POWER DMS and AAX Inventory Management Software.

PETER WARREN AUTOMOTIVE, Warwick Farm, Australia * 2008-2009Relief Manager (Contract)Began process of learning US particulars of sales and dealer operations. Co-managed the New Vehicle Sales division as part of a short-term assignment. Helped administer the Customer Satisfaction Index (CSI) program. Set staff schedules.

* Drove new vehicles sales in the Primary Market Area (PMA) by maximizing the advertising budget.* Mentored and trained new hires on sales department procedures in accordance with Group KPI requirements and closing processes.

Career Note: Sales Consultant, MILLER HONDA, Van Nuys, California * 2008

EDUCATION

Government Certificate of Education (Hon. Discharge),


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NAVAL, Junior Recruit Training Establishment

PROFESSIONAL DEVELOPMENT

Professional Sales Manager Program/ Advanced Professional Sales Managers Program Ford Motor Company, Australia

ASIC, Financial Services Regulatory Agency, Australia

Sales Management Courses/Ford Credit AFIP Certification, Ford Motor Company, USA& Australia

sales manager or general sales manager or general manager

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