salary packaging
TRANSCRIPT
Salary PackagingC A PA B I L I T Y S TAT E M E N T
Our content4 Salary Packaging & Novated Leasing
6 Premium Program Services
7 FBT Guarantee
8 Onsite Education Activity
9 The System is the Difference
10 Best-in-class Employee Access
11 Employer Portal
12 Report Generator
13 Effortless Payroll Integration
15 Eziway Group
Capability Statement
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SALARY PACKAGING & NOVATED LEASING
Salary Packaging
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Eziway is a boutique provider of Salary Packaging and Novated Leasing services to the not-for-profit sector. We offer premium services to over 320 employer clients nationally across Public Health, Disability & Community Services, Charities and PBIs.
Our systems and service model are dedicated to managing FBT-exempt arrangements without fault. In doing so, Eziway:
• disburses more than $484 million a year to meet employee client arrangements
• conducts more than 3,000 onsite education activities a year
• receives more than 8,000 inbound phone calls a month
• makes in excess of 17,000 outbound phone calls a month
• processes more than 2,000 claims a month
• processes at least 500 new card applications a month
• provides over 600 novated lease quotes a month
Why Eziway?
• Sector Specialists Our staff are highly trained in FBT exemptions for not-for-profit organisations.
• Dedicated Service Model You and your people are serviced daily by the same dedicated Client Service Officers. We do not operate a faceless call centre.
• Faultless Salary Packaging administration Our administration system—EAS—has never left an employee with an FBT liability since opening our doors in 2007. All benefits are managed from the one platform. EAS is a self-contained benefits management, FBT compliance and payment platform.
• Unrivalled cloud-based technology Live-data dashboards provide extensive self-service capability, interactivity and reporting
• Value-add Programs Our value-add options provide additional advantages of employment including an extensive discount program off retail for users of Eziway’s Salary Packaging Payment card.
• Onsite when and where you need us Our Customer Relationship Managers spend an average of 81 working days a year at customer sites driving participation in your program by running onsite education sessions when and where you need them, for the life of the contract.
Capability Statement
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PREMIUM PROGRAM SERVICES
FBT GuaranteeSalary Packaging is governed by FBT Legislation and must comply with tax law. Eziway ensures your employees’ packaging arrangements remain compliant, are provided with reconciliation reports at year end and never incur an FBT liability.
Dedicated Service model We offer teams dedicated Client Service Officers (CSO) taking calls, replying to emails, ordering cards and processing claims. Your people will get to know their CSOs by name as our CSOs will get to know your people and program policies intimately. Clients are also assigned a dedicated Customer Relationship Manager (CRM) for the life of the contract. Our CRMs will coordinate the necessary resources within Eziway to deliver onsite education activity to your people. They will conduct Annual Program Review meetings to steer your program and meet your objectives.
Onsite activity Eziway works with all clients to develop a 12-month calendar of Onsite Education Activity each year to meet your expectations for face-to-face engagement of your people. Activity will include: group presentations, inductions presentations for new starters, 1-on-1 consultations booked online by your people, BBQ Lunches, Coffee Cart days, and Car Days.
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Faultless administration Eziway Administration System (EAS) is a financially-rated account administration system designed to manage the most complex salary packaging arrangement, FBT-exempt employers. The platform is caps-based making it impossible for employees to exceed their annual limit. EAS is the only safe and compliant system in which clients can self-serve. EAS is wholly integrated meaning every benefit is administered from one system—including novated leases—to consolidate data and streamline reconciliation and reporting. All transactions and amendments are date and time stamped together with the operator’s login to provide a comprehensive audit trail.
Scalability guaranteedEAS logs data on all calls—inbound and outbound—and emails for every client, capturing client name, employee, reason code and consultant. This enables us to accurately benchmark operational workloads across our 320-plus customer base to assemble dedicated and scalable service teams to meet service levels now and into the future.
Compliance and SubstantiationTo protect you and your employees, it is Eziway’s responsibility to operate salary packaging programs that are compliant with ATO guidelines. Substantiation is sought for all benefits including rent, mortgage, personal loans and personal credit cards. EAS tracks regular payments against held substantiation levels and when subs are running low the system emails the employee 3 pays out, 2 pays out, and 1 pay out before calling the employee to avoid suspending the account. Subs can be easily uploaded online, via the App or email.
Best-in-class Technology Our online tools make it easy for your people to register to salary package, set up their benefit items if they choose, and book an appointment to meet one of our people onsite. When they’re up and running, they interact with their account like never before using our Employee Portal Dashboard. Stakeholders will have complete transparency and oversight of your entire program from the Employer Portal Dashboard including building ad hoc reports from 149 data tables. Data is up-to-the-second accurate.
Every permissible benefit Eziway administers every benefit permissible by the ATO including Remote Area, Novated Leases and Meal Entertainment. Choice increases the opportunity for your people to maximise their savings.
All Employee Categories including Casuals Eziway administers salary packaging services for all employee categories including Casuals. We do so with equal simplicity, compliance and faultless management to ensure all your staff benefit.
HELP Debt Management Eziway will calculate the HELP debt repayment rates for employees who have a student debt. As repayment thresholds change or a person’s salary increases, Eziway will recalculate repayment rates and advise employees and Payroll of the need to withhold additional post-tax funds to cover any predicted shortfall.
Company-provided Vehicles (CPV) Eziway manages the FBT component of our clients’ workplace benefits programs. If employees are given a CPV as part of their remuneration, and participate in salary packaging, Eziway will adjust their cap to ‘fit in’ the taxable value (20%) of their assigned vehicle. We ensure that employees never exceed their annual cap.
In 13 years of operation, Eziway has never left an employee with an FBT liability. Employers engage us for our expertise in FBT management as it applies to salary packaging, and our protective measures remain impeccable:
• Our administration system—EAS—is caps based which means it is impossible for an employee to exceed their annual packaging threshold even when they self-serve online. EAS simply will not permit amendments to be made or accounts to be set-up that will result in a liability at the end of the FBT year.
• EAS automatically validates the packaging arrangements of all transitioning employees. In this way, our audit practices ensure that your program will withstand an ATO audit under our administration.
• EAS permits risk-free acceleration of savings to the cap. The system automatically resets packages to zero as the calendar ticks over to a new FBT year. In this way, in-place acceleration arrangements do not continue unchecked into the following FBT Year.
Program stakeholders in Finance and Payroll can logon to their Employer Portal and run FBT reports using live data. You do not have
to wait to receive an end-of-year FBT report from us; you can run reports at any time of year and any time of day to report on our flawless management of your employees’ FBT position.
Eziway warrants all clients and their employees against an FBT liability arising from our administration of their salary packaging arrangements. We specialise in the administration of not-for-profit salary packaging programs for the Public Health, Charity, PBI and NFP sectors. You’re in safe hands with Eziway.
Capability Statement
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FBT GUARANTEE
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Putting our Salary Packaging and Novated Leasing experts in front of your people is the most effective way to drive participation in your program. It has been our experience that most employees prefer to speak with an expert in person when investigating their options to answer questions that pertain to their particular circumstances. To this end, Eziway creates a calendar of onsite activity which sets out what education events we will execute during Transition and in the coming 12 months.
We will work with your stakeholders to formulate an annual plan by site and preferred event. We propose a mix of the following events:
• Group presentations
• Inductions presentations for new starters at your main sites
• Skype meetings for Micro or Regional and Remote sites
• Scheduled 1-on-1 consultations booked online by your people
• BBQ Lunch days
• Coffee Cart days, and
• Car Days to excite interest in Novated Leasing.
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ONSITE EDUCATION ACTIVITY
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Eziway Administration System (EAS) is a financially-rated account administration system designed to manage the most complex salary packaging arrangements being FBT-exempt employers. The system is developed inhouse by Eziway Software Solutions and used by our CSOs to manage packaging arrangements without fault.
• Wholly integrated All benefits—including Novated Leases and Remote Area benefits—are administered from the one system to consolidate data and streamline reconciliation and reporting. Transactions are up-to-date to the second.
• One ER record and one EE record Simplified data hierarchy provides our 7 operational modules with access to one heritable and integrated data source.
• Auditable tracking
All transactions and amendments are date and time stamped together with the operator’s login (employee or Eziway) to provide a comprehensive audit trail.
• Faultless Salary Packaging module Our caps-based module makes it impossible for your employees to exceed their annual limit. EAS is the only safe and compliant system in which clients can self-serve
THE SYSTEM WITH IS THE DIFFERENCE
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Capability Statement
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Eziway’s technology is our clear point of difference in the marketplace. This includes a secure and fully featured Employee Portal and Eziway App that permits your people to:
• update their personal details
• set up a salary packaging account
• amend an existing salary packaging account
• report on every facet of their account including year-to-day tax positions
• order a Salary Packaging or Entertainment Payment card
• request a call-back from one of their dedicated CSOs
• book a time to meet one of our CRMs onsite
• monitor balances and track transactions
• make claims either from the desktop or via our dedicated Salary Packaging App
Experience tells us that 62% of employees will self-serve. Importantly, the Employee Portal and App takes its feed directly from our single and integrated administration system EAS. This means data is consolidated, up-to-date and accurate.
BEST-IN-CLASS EMPLOYEE ACCESS
04.
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Client stakeholders in Payroll, Finance and HR will access EAS and its rich functionality using secure logins to launch a series of cloud-based Dashboards that are aligned to the client journey:
Transition Portal
• Track live progress of transition
• Novated Lease Transitioned and Payment Cards ordered
• Data cleanse and upload
• Follow status of employees as they move through Registered to Pending to Active
• Benefits and documentation validated
• General communication portal
Employer Dashboard
• Payroll Management and Reporting
• Finance Management and Reporting
• Corporate Reporting, YTD FBT
• All Account Activity (including granular employee activity)
• KPI reporting
KPI Dashboard
• Granular participation rates by benefit type, site, business unit or employee type
• Maximised packages
• Number of Onsite Visits
• Claims processed rate
• Phone– answer rate
• Card delivery rate
EMPLOYER PORTAL
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Capability Statement
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Stakeholders in Payroll, Finance and HR will not have experienced in this sector, such a sophisticated and flexible reporting tool as provided by EAS through the Employer Dashboard. A series of popular standard reports arranged by function are easily run on live data and exported to Excel format from the homepage.
If a desired report does not exist on your dashboard, your stakeholders can create their own from 149 tables of data using our Report Generator. This provides total transparency of your program at a moment’s notice and in granular detail.
Payroll reports
• Projected Deduction report
• Projected Deduction (pre and post-tax) report
• Projected Deduction (itemised) report
• Active Employees report
• Previous Deduction Changes report
• Substantiation Notification report
Finance
• Deposit Transactional report
• Payment Transactions report
• Gross-up Warning report
• ME Gross-up Warning report
• Employer ITC report
• Packaging Item Summary report
• Reconciliation report
• Novated Lease Summary report
• Company Provided Summary
• Payment Transaction Summary
Corporate Services (HR)
• Participation Summary report
• Employer Service report
• Operational Summary report
Company-provided Vehicles
• Updated CPV report
• Updated CPV kms report
REPORT GENERATOR
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Yet another feature of EAS is the ease with which it integrates with client Payroll systems each pay cycle to make timely and accurate salary deductions.
1. At payroll cut-off, you will run a Projected Deduction Report (PDR) from the Employer Dashboard.
2. At the bottom of the PDR screen, choose the ‘Export to Payroll’ button which produces a file in a template that is designed for your specific Payroll platform.
3. Input the template file into your Payroll System and conduct your normal payroll process
4. Export the salary packaging deductions out of your Payroll System
5. Import the salary packaging deductions into the EAS
6. Send consolidated funds to Eziway to cover salary packaging remittance
EFFORTLESS PAYROLL INTEGRATION
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Capability Statement
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Salary Packaging
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Capability Statement
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ABOUT US
EZIWAYGROUP
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Eziway Group is a technology innovator that develops platforms and delivers outsourced services for the not-for-profit sector including those in Aged Care, Public Health, and Community and Disability Service providers.
We collaborate closely with the sector to develop solutions that enable our clients to attract the best employees, manage their employment experience and the services they deliver, and then reward and recognise their excellence. Platforms include:
• Eziway Payroll
• Eziway Leasing
• Eziway Salary Packaging
• Eziway HR (EziStaff)
• Eziway Care Manager (EziCare)
National Footprint
Eziway has offices in six states in seven physical locations. Our Salary Packaging Operations Hub is in Melbourne while our Novated Lease team is based just north of the CBD in Essendon. We employ eight Customer Relations Managers nationally to deliver Onsite Education Activity at our clients’ sites in every state.
