SAGAR GADA Mumbai +91 9022307658 / 9987587658 sagargada2404@gmail.com

PROFESSIONAL OBJECTIVE

Eager to learn and contribute to the growth of a progressive Organization. Enhance the quality and growth objectives of my workplace by providing focus, trust and bringing a synergy in services. In the process, the endeavor will be to utilize my creative and professional skills and set benchmarks in organization.

Areas of Expertise

Business Analysis Billing & Collections

Operations Analysis Disputes Analysis

Revenue Assurance MIS Reporting

WORK EXPERIENCE

Professional with more than 7 years of experience in Revenue, Operations, Billing & Collection streams for International Corporates like Tata & Reliance.

EMPLOYMENT RECITAL

Current: Reliance Globalcom (Global Cloud Xchange) Dy. Manager Revenue Assurance April 2012 – till date

Business Experience: Understanding & Managing the processes like Revenue Assurance, MIS, Billing, Collection, Debtors, Carrier Disputes and Settlements.

Profile: The job profile includes working & coordinating with the team to provide:

REVENUE

o Calculating Monthly Recurring Revenue (MRR) – Circuit-wise, Product-wise, Region-wise. o Amortizing the Revenue as per the billed period and considering the accruals/ Credit provisions. o Calculating the committed revenue from various sources as per the contract terms set out. o Preparing the committed revenue report for the management from time to time as requested. o Analyzing the reason for dip/spike in the revenue for particular product, region. o Identifying the leakage of revenue if any and notifying the team about the same. Escalating the issue wherever

necessary. o Publishing the report to Regional heads and getting their confirmation on the same.

o Discussing and finalizing the monthly revenue reports with Regional heads. o Communicating the monthly revenue details with the Sales individuals across regions. o Preparation of various MIS reports related to Revenue. o Co-ordination with Auditors / Accounts Team for resolution of Audit queries.

MIS : o Preparation of AOP on yearly basis consisting financials details business wise, product wise, location wise,

Account Manger wise. o Preparation of Monthly/Quarterly performance presentations for top management and highlighting the positive

and negative performance business at Regional, Product level. o Preparation and Analysis of various adhoc reports (Weekly Collection & Billing, Collection Shortfall, Debtors

Ageing, etc) requested by Business/Corporate management. o Research and analyze actionable data to enable proactive business decisions and/or react quickly to the changing

business environment. o Quarterly Preparation and Calculation of DSO (Days Sales Outstanding), Sales & Sales Support Commission.

Getting the same approved and signed from the Finance Controller and the CFO.

BILLING & COLLECTIONS:

o Billing in SAP for FLAG France Region Customers after verifying the order forms and circuit hand-over details. o Handling Collection and Credit Note related queries for South Asia Carrier customers. o Resolution of Inter-

company as well as South Asia Carrier customer disputes.

o Involved in Migration of Legacy Billing/Order Management Systems to OneSAP system. o Making provisions for ‘PDD Customers’ & ‘Expected Credit notes;’ on monthly basis.

o Tracking of Invoice-wise ageing and sending timely reminders to customers for payments. o Sending SOAs (Statement of accounts) to all customers after the month-end billing.

o Entering the collection details in SAP against the OPEN invoices to knock-off from the outstanding dues. o Sending daily Region-wise Collection & Shortfall tracker to Management for review. o Preparing the Net-ageing for customers based on the Reciprocal, Legal, etc exemptions.

TRANSFER PRICING: o Co-ordinating with the internal Taxation team for Transfer Pricing for Inter-Company Billing. o Providing the Taxation team with Arm’s Length Comparable to justify the pricing done at Intercompany level.

Previous: Tata Communications Ltd. (TCL), Mumbai Executive Service Operations - B&C

Dec 2009 – Apr 2012

Profile: The job profile included working with 4 cross functional verticals (Pricing, Contract Mgmt, Billing & Mediation) to resolve customer disputes

Disputes Resolution: o Logging & Resolving disputes received from Customer and supplier within specified SLA Time. o Performing the reconciliation of Customer/Supplier CDRs against TATA data for volume disputes. o Cross verifying the mediation system for circuit, trunk, IP address for customer/supplier details. o Analyzing the repetitive disputes to find the RCA and coordinating with internal department for permanent fix for

all disputes for Business relationship o Raising claims to Customers/Suppliers related to MVC (Minimum Volume Commitments) and BILATERAL deals

and following-up on the same on timely basis. (DEC-MES)

o Analyzing of Fraud disputes in coordination with Revenue Assurance team and coordinating with the supplier assistance team to get back the money from supplier.

ACCOMPLISHMENTS:

o Received Letter of Appreciation in Aug’14 for setting up new Performance Measurement Indicators of MRR (Monthly Recurring Revenue) by coordinating with Regional Heads & Sales Support of different regions.

o Received an ‘R&R’ for the month of Sept 2010 for continuously over achieving the target and streamlining the DEC-MES process.

o Received appreciation from the ‘MD’ of the organization for setting new benchmark in Dispute Resolution by organizing live testing of calls with customers/suppliers.

ACADEMIC QUALIFICATIONS

Graduation/Post Specialization

Month/Year College Name

University Final %age

Graduation

Of Passing

Name

Obtained

MBA –Information Masters in Information Aug 2014 Welingkars, Mumbai 63 %

Management

Management

Mumbai

BSC Computers Computer Science Jun 2008 Khalsa, Mumbai Mumbai 56 %

HSC Science Jun 2005 Khalsa, Mumbai Mumbai 70 %

SSC

Basics

Jun 2003 King George,

Mumbai 82 %

IES, Mumbai

SYSTEMS KNOWLEDGE

o Microsoft Office (MS Word, MS Excel, MS PowerPoint, MS Access, MS Outlook) o SAP / Order Management Systems (Amdocs) / Contract Management Systems (Oracle)

Thanks….