safety newsletter november editionats.pelesys.com/lms/webcbt/001048/16-11 november safety... ·...
TRANSCRIPT
SAFETY NEWSLETTER November EDITION
2016/17, Issue 1 | November 10, 2016
INSIDE THIS ISSUE:
Monthly Topic – MAP
Lagging & Leading Indicators 1
Slips, Trips & Falls 2
Can I? Should I? 2
Human Factors: The Dirty Dozen 3
Cold & Flu Prevetion 3
Recurrent Training 4
Way to Go! 5
Aviation Humor 6
Contact Us 6
MAP – Minimum Acceptable Performance
Lagging and Leading Indicators
This month’s safety topic is “MAP” or Minimum Acceptable Performance. It is important to remember that there is a difference between what we have set as our MAP and what our goals should be.
Obviously we should all strive to achieve perfection in all areas, and while being perfect would be great we all understand that accidents and injuries do happen. With this in mind there is never an excuse for
poor planning as a reason for a flight delay.
We will not accept someone not following an established safety procedure or policy as an excuse for an employee injury or aircraft damage either. It takes a concentrated effort from every employee to help meet or exceed these MAPs.
Often times our MAPs are set higher than those of our customers. One of the reasons we do this is so that we can identify areas of concern and address them before we make it on our customer’s radar screen.
Regardless of last year’s performance, all stations started with a clean slate on November 1st. While last year’s injuries, accidents and delays have been wiped clean don’t forget the lessons we have learned from them.
ATS uses Lagging and Leading indicators as a form of a dashboard indicator for local operations to see where they are and how they are making their MAPs:
Lagging Indicators This report is used to track the local operational MAPs and like a warning light on a cars dashboard, determines when appropriate corrective measures are needed to help a station get back on track and met their MAPs.
Leading Indicators This is a report of items that can be tracked that will influence a stations ability to meet their MAPs or help with the Lagging Indicators. The Leading Indicators allow a station to be proactive in areas that affect the outcome of the Lagging Indicators. This report is a red light/green light report that tracks the station compliance and tabulates a monthly Leading Indicator Score.
There are a number of Leading Indicators that are tracked:
The issuance of Safety Always score cards
ATS recurrent training;
Station staffing levels;
Monthly Audits completed on all leads and supervisors in
a station;
Employee reviews.
These Lagging and Leading Indicators are sent out to all locations on a monthly basis.
2 | P a g e
November Safety Topic: MAP
Slips, Trips & Falls
Can I? Should I?
Everyone enjoys working with that “Can Do” person and those that are willing and ready to do anything. When it comes to performing
your normal job tasks or tasks that you are not fully qualified for, what do you ask yourself? You might think, “of course I can do that,
I have seen everyone else doing it”. Are you fully qualified and properly trained?
Another good question you may want to ask yourself is “Should I do that?” You may have been shown a task by another employee or
even a Crew Chief or Supervisor, but have you completed all required training?
A tool that you can use is the ATS training matrix. This document will be posted in break room or employee operations area. Also
every employee can request to review their individual ATS training file and look at the ATS training record sign off sheets. Another
tool that we have are the blue Qualifications Cards. If your card is missing or damaged and needs replacing, request a new Q-Card
from your Safety Training Officer or Manager.
ATS Bottom Line: If you are not trained and checked out on a task, don’t do it!
Slips, trips and falls in outdoor environments can be caused by rain, sleet, ice and snow. The two most important factors in avoiding slips, trips, and falls are awareness and prevention. Awareness means following one simple rule: if you see something hazardous, do something about it. All employees should be able to recognize hazards, remove any obstructions and make sure floor mats are flat, clean and dry. Prevention of slip, trip, and fall incidents requires employee awareness, accountability and teamwork: Safety is everyone’s responsibility. Cold weather brings with it a number of hazards: slips and falls from wet floors, stairs, and slick ramps from overspray of glycol. Snow, water or ice can cause falls, so address them immediately instead of waiting for an accident to happen. Be sure to clean and mop floors and entry ways continuously or place non-slip absorbent mats at all entrances. Be sure to use “wet floor” signs and barricades when appropriate. Note that signs are a great awareness tool but should not be the only means of taking action; clean up wet floors as soon as possible. You can reduce the risk of slipping on wet floors by, paying
attention to where you are going and walking slowly. Focus on what you are doing, and walk attentively on a hazardous surface. Also adjusting your stride to a pace that is suitable for the walking surface and the task you are doing. Walking with the feet pointed slightly outward, and making wide turns at corners.
Stairs are another place that slips and falls occur during adverse weather. Encourage all employees and passengers to use hand rails and have sand or salt available on these surfaces. Make barrels of sand available near steps or icy walk paths, so you could sprinkle sand when you notice a hazardous situation.
3 | P a g e
November Safety Topic: MAP
Human Factors: The Dirty Dozen
1. LACK OF COMMUNICATION
2. Complacency
3. Lack of Knowledge
4. Distraction
5. Lack of Teamwork
6. Fatigue
7. Lack of Resources
8. Pressure
9. Lack of Assertiveness
10. Stress
11. Lack of Awareness
12. Norms
There are many factors that lead to an incident. “The Dirty Dozen” and the four “Safety Nets” below will help prevent the Dirty Dozen
from making a visit to your operation.
LACK OF COMMUNICATION – can lead to accidents. Whether it’s between operations and ramp, employees, shifts, leads and
management, even between flight crews and ramp crews. A Lack of Communication does lead to incidents. Here are a few “Safety
Nets” to help eliminate a Lack of Communication:
Re-Confirm duties with other team members
Team tasks require a full team
Share assignment details with team members
Communicate
FOLLOW THE CORRECT PROCEDURES! Don’t take short cuts. Report any and all unsafe behaviors to your manager.
Cold and Flu Prevention
Wash your hands for at least 15-20 seconds with soap many times a day or sanitize with an alcohol-gel hand sanitizer. Following washing, turn off the faucet with a paper towel Dry your hands with an air dryer or a clean paper towel Use a paper towel to open the bathroom door and dispose of paper towel in a trash bin outside of door Use a hand sanitizer between washing Avoid touching your face, eyes, or rubbing your nose Wash out your water bottle daily Clean shared items such as phones, keyboards, handles and door knobs with alcohol wipes or other sanitizer- type wipes Avoid close contact with anyone who has a cold or the flu Cover your coughs and sneezes
4 | P a g e
November Safety Topic: MAP
Recurrent Training:
Human Factors & Passenger Door
Human factors refer to environmental, organizational and job factors, and human and individual characteristics which influence behavior at work in a way which can affect health and safety. A simple way to view human factors
is to think about three aspects: the job, the individual and the organization and how they impact people’s health
and safety-related behavior. - Health and Safety Executive, United Kingdom
If you are ever asked to open an aircraft passenger door by a flight crewmember, airline agent, aircraft mechanic or any other representative of the airport or airline that I should refuse to do so because I have not been properly trained. In the future if the scope of local job
duties require that ATS employees will be required to open an aircraft door those employees will be properly trained and the training documented in the Employee Training File.
5 | P a g e
November Safety Topic: MAP
Way to Go! October 2016 Winners Taylor Good (CMH) Discovered a tug not chocked. Stopped what he was doing and chocked the unit. Marco Branlraheta (LGA) While conducting arrival walk-around inspection discovered a dent in a fan blade and alerted the crew. Sebastian Cormier (YQM) While conducting walk-around inspection discovered the fuel panel latches not in the locked position. Abegail Gambala (YVR) Observed using proper lifting techniques; used legs rather than back. Owen Roche (YWG) Removed chocks from pushback before operator was about to push aircraft. Saverio Zappavigna (YYC) Exhibited proper procedure when approaching an aircraft; performed 2 brake stops. Dallas Burke (BNA) Noticed bags from another flight were mixed in his bags and fixed the situation. Madrigal Ixiayana (LAX) Stopped employee from stepping over a tow-bar. David Williams (AUS) Discovered undeclared dry ice in a priority parcel shipment. Shipment was refused. Kassandra Flores (MFE) Noticed a hazard label on a box a passenger checked in. There was a lithium battery and had the passenger remove it. Angel Pinto (PBI) Performing “Stretch and Flex” at the ticket counter during off time. Brenda Tuaone (SLC) Always wears her seat belt when delivering bags to the ramp.
Each time you receive a “WAY TO GO” for going above and beyond during your work day in a safety related
task, you are entered into a MONTHLY drawing – three winners from each business unit will win $100 – it is
that simple!!!
HOW DO I WIN $100?
6 | P a g e
November Safety Topic: MAP
AIRPORT TERMINAL
SERVICES Safety Department
Tom Hubbard Sr. Safety Manager
Derick Zimmerman Safety Manager
Brock Lafond Safety Manager
Mike Batchelor Safety Manager
For questions or comments
contact the ATS Safety
Department at
Aviation Humor
Contact Us