safety culture final 10 24-11
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Number of Reported Class “A” Employee Cases per 200,000 Hours Worked
January – September 30, 2011
3FRA 1.01: Accident/Incident Overview
Number of Reported Class “A” Employee Cases per 200,000 Hours Worked
January – October 31, 2011
4FRA 1.01: Accident/Incident Overview
Metrolink System External Risk • 164 weekday trains• 55 stations, not all stations
grade separated • Passenger behavior at
stations• Operates on a 512-mile
system, 835 grade crossings all types
• Multiple carriers, freight and passenger speeds and tonnage
• Human interaction with signal system
• Gate malfunction
Metrolink System Internal Risk • Contractor beliefs, attitudes and behaviors differ
• Various County perspectives (MTA, OCTA, VCTC, RCTC, and SANBAG
• Construction projects• Third Party behaviors • Training performed at various
levels and perspectives• Varied expectations• Effective communication
Metrolink Safety MissionAt Metrolink, safety is foundational. Everything we do demonstrates an appreciation for life and every act values the lives of our employees, contractor co-workers, customers and communities.
The safety of our employees is a core value at Metrolink and is woven into the fabric of what we do each and every day. Keeping our workplace safe is everyone’s responsibility. Performing our job safely is our ultimate responsibility.
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Safety Culture
“The core values, behaviors and collective commitment by leaders and individuals to emphasize safety over competing goals that ensure protection of people and the environment results in a positive safety culture.”
Safety Culture Defined
Safety Culture can be simply defined as:
•The framework (layout, type, structure, design) of the organization
•The attitude, beliefs and behaviors of staff and contractors at all levels in response to the framework of the organization
Nine Safety Traits of Safety Culture
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•Leadership•Problem Identification and Resolution•Personal Accountability •Improving Work Processes•Continuous Learning•Work Environment for Raising Concerns•Effective Communication•Respectful Work Environment•Questioning Work Environment
Nine Traits of Positive Safety Culture
Nine Traits Defined
1. Leadership Safety and Actions
Leaders demonstrate a commitment to safety in their decisions and behaviors;
2. Problem Identification and Resolution
Issues potentially impacting safety are promptly identified, fully evaluated, and promptly addressed and corrected commensurate with their significance;
Nine Traits Defined
3. Personal Accountability
All individuals take personal responsibility for safety;
4. Work Processes The process of planning and controlling work activities implemented so that safety is maintained; action;
Nine Traits of Positive Safety Culture
Nine Traits Defined
5. Continuous Learning
Opportunities to learn about ways to ensure safety are sought out and implemented;
6. Environment for Raising Concerns
A safety conscious work environment is maintained where personnel feel free to raise safety concerns without fear of retaliation , intimidation, harassment, or discrimination;
Nine Traits Defined
7. Effective Safety Communication
Communications maintain a focus on safety;
8. Respectful Work Environment
Trust and respect permeate the organization; and
9. Questioning Attitude Individuals avoid complacency and continuously challenge existing conditions and activities in order to indentify discrepancies that might result in error or inappropriate behavior. Opportunities to learn about ways to ensure safety are sought out and implemented.
Safety Culture CommunicationTo have a strong safety culture you must have a good two-way flow of information.
Leading indicator information must be collected and transmitted openly.
The flow of information must reflect reality and maintain credibility.
What is Metrolink’s Safety Culture?
Culture is always changing for the better or worse.
Employees and contractor’s beliefs and attitudes reflect the culture; which interact with
the organization, it’s structure and control systems, to produce positive behavior.
Understanding Our Safety CultureFiction or non-fiction?
Our underlying stories, ideas or beliefs around Safety (whether true or not).
• “Taking shortcuts is okay when we have late trains”• “Achieving zero injuries is impossible” • “If I report near-misses I will get yelled at”• “Even if we report problems, nothing ever gets
fixed”
Drivers of Safety Cultural Change
Progress can be incremental
Employee Commitment
Building a strong culture takes time
CULTURECULTURECHANGECHANGE
• Building a strong Safety Culture takes time.
• It often occurs incrementally (two steps forward and one step back).
• Works best when everyone sees value in the cultural change and feels they are an active player.
How do employees find valuein a positive Safety Culture?
Is culture change all about what’s in it for me?
Positive and long-lasting, sustainable change will occur when people believe, understand and are a part of (are active players in) the evolution of the change.
A Positive Safety Culture is an:Informed Culture
• Management knows what is going on in their organization.
• Management knows where the hot spots, critical and high-risk areas are
• Two-way communication is constant, a part of the culture, is intrinsic
• There is consistent analytical review of data and risk mitigation
A Positive Safety Culture is a:Flexible Culture
• The organization is resilient; can cope with new challenges and circumstances
• Can change directions according to data and trend analysis
• Adapts to new processes
A Positive Safety Culture is an: Accountable Culture
• An accountable culture is a disciplined culture.• Everyone is accountable for safety.• Accountability is clearly defined and consistent.• Holding persons accountable is not about blame.
Workplace Safety Culture
A Positive Safety Culture is a:Reporting Culture
• Understanding the system risk and what to report
• Understanding leading and lagging indicators• Understanding facts versus speculation• Is dependent upon trust, transparency, fairness • Data is used to inform and improve the system
risk and safety culture• Data accuracy
A Positive Safety Culture is a:Learning Culture
• Continuously training and educating staff and contractors (H = HUMAN)
• The organization is continually learning, growing and improving (O = ORGANIZATION)
• Continuously updating and upgrading technologies (T = TECHNOLOGY)
A Questioning Culture
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•Individuals avoid complacency and continuously challenge existing conditions and activities in order to indentify discrepancies that might result in error or inappropriate behavior
•No retaliation or harassment, be respectful and reasonable with questioning
A Positive Safety Culture is a: Just and Fair Culture
• Supervisors must not play favorites.• Every worker must be treated fairly; fairly does not
always mean equally.• Supervisors must accommodate for valid
circumstances (e.g., disability) and apply wise judgment.
Ways to Measure Safety Culture Success
Employee/contractor perception surveys examine:• Knowledge of System Risks• Management/Supervisor commitment and
support• Employee ‘s commitment and involvement• Personal safety responsibility• Basic knowledge, education levels and learning
requirements , Safety Action Plans and Hazard Assessments