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2008-11 Partnership Plan

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Details of how Safer Bristol are going to tackle drug misuse and prevent crime in Bristol

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Page 1: Safer Bristol Partnership Plan 2008-11

Safer Bristol Partnership Plan 2008-11

 

2008-11Partnership Plan

Page 2: Safer Bristol Partnership Plan 2008-11
Page 3: Safer Bristol Partnership Plan 2008-11

Our city

iii

Photo: Chris Bertram

View of Bristol from Cabot Tower

Page 4: Safer Bristol Partnership Plan 2008-11

10 years from now…

iv

     

     

     

“I imagine a city where I can feel safe to walk home on my ownat night time after having a good time with my friends.

A city where programmes are implemented not only to stop,but also to prevent drugs and crime. Citizens will be

educated and understand the consequences of their actions.There will be a social/medical support network to

support individuals in need."Alice Tsai, Student, Clifton

“I imagine a city where the major barrier to getting help with a drug problem ­ negative attitudes towards drug users ­ begins to fall: a city whose citizens and businesses see drug and alcohol problems as not just 'someone else's problem' but who believe they have a responsibility to help with the solutions.” Maggie Telfer OBE, Bristol Drugs Project 

“I'd love to live in a city that has an excellent reputation for it'svibrant, inclusive and safe night time economy, particularly the City Centreand Harbourside area.  Where residents and visitors absorb the cultural

delights that the city offers without the fear of crime, night or day.”Pauline Simpkins, Watershed, Harbourside

“I imagine a city where women's confidence is high. Women and girls   will feel safe in the streetscape as well as in their own homes; be   supported in addressing their experiences of harassment, bullying,   abuse and sexual violence; and have trust in the criminal justice   system.” Helen Mott, Bristol Fawcett Society

“I imagine a city where every Bristol citizen is and feels safe at anytime ­ at home, in their neighbourhood and in the city centre. It will

be a city boasting significantly lower levels of crime, anti­socialbehaviour and drug misuse. Citizens will be confident that crime

will not be tolerated and know that our city andour neighbourhoods are safe for everyone”.Helen Holland, Bristol City Council leader

Page 5: Safer Bristol Partnership Plan 2008-11

A vision for Bristol

v

     

      

Photo: Chris Bertram

                                     

Photo: Chris Bertram

“I imagine a community where everyone feels happy to walkanywhere they want, day or night, and where I know thattogether we are doing our best to tackle drugs and crime.”

Peter Hammond, Councillor, Southmead

"In 2018 S.A.R.I. imagines a Bristol that's much safer for all ­ 24/7.  Wesee a city centre with less drug­related and alcohol­related crimes and a

city where hate crime poses a much lower risk to equalities communities ­racist incidents will be at an all time low.  Agencies like S.A.R.I. will

finally have a manageable workload!"Batook Pandya, Director,

Support Against Racist Incidents (S.A.R.I.)

“The city that I would like to see in ten years time would beclean ­ litter and graffiti free. This will be achieved by

communities working together to ensure that everyonerealises how pleasant life can be, in a tidy city.”

Trevor Willdig, Resident, Lockleaze

“I imagine a city where people can live, go to work, travel to school, spend time with their family and friends and have a great life free of the fear of crime, anti­social behaviour or the scourge of drugs misuse. I want Bristol to be the safest city in the world”. Assistant Chief Constable John Long,  Avon & Somerset Police 

Page 6: Safer Bristol Partnership Plan 2008-11
Page 7: Safer Bristol Partnership Plan 2008-11

Contents

1

Produced by

Safer Bristol Partnership

0117 914 2222

www.saferbristol.org.uk

Page

10 years from now… A vision for Bristol

iv, v

Introduction 2

How we measure progress 8

How we use resources 10

OUR PRIORITIES

Reduce Acquisitive Crime 12

Reduce Violent Crime 14

Domestic violence & abuse 14

Street violence 16

Rape & sexual assault 18

Increase Community Confidence 20

Anti-social behaviour, criminal damage 20

Hate crime 22

Reduce the Harm Caused by Drugs 24

Adult drug treatment 24

Tackle drugs markets 26

Reduce Offending 28

Prevent and deter 28

Catch and convict 30

Resettle and rehabilitate 32

Improve Partnership Working 34

Useful information 36

Page 8: Safer Bristol Partnership Plan 2008-11

Introduction

2

Background For the past three years, the work of Safer Bristol Partnership has been shaped by our Crime and Drugs Strategy 2005-08. We were working towards the British Crime Survey (BCS) crime targets – trying to reduce the top 10 crimes that were identified as national priorities, and also to deliver the targets set by the National Treatment Agency (NTA) to get more people into effective drug treatment. There were a number of key successes over this 3-year period:

Overall BCS crime has reduced by 14%.

Reduction targets for ‘Theft of Motor Vehicle’, ‘Vehicle Interference’ and ‘Theft from Person’ have been met.

Rates of criminal damage, theft from vehicles, burglary and robbery have all fallen.

Bristol Nightsafe taxi and bus marshal scheme won the Innovation award at the 2007 Local Government Chronicle awards, and has helped reduce violence and anti-social behaviour by 40% in the city centre.

In 2007 Bristol City Council was awarded Beacon status by the Home Office for its work in preventing and tackling anti-social behaviour.

We have consistently met targets for numbers in drug treatment, and retention in treatment. Numbers in treatment have increased by 50% from 2003.

We secured an additional £3million in national resources for Bristol, to provide drug treatment over the next three years.

‘Operation Blister’, working with communities, was voted best example of ‘Tackling Street Drug Dealing’ in the Home Office 2008 Tackling Drugs Awards. This is for the good work in tackling drugs markets in south Bristol, Easton and St Pauls.

Page 9: Safer Bristol Partnership Plan 2008-11

The 10 crimes that make up BCS crime have cumulatively fallen by 14%, to 97.41 crimes per 1,000 population (based on 2006 estimates of Bristol’s population – 410,487). This is a great success, although it falls short of the 20% reduction target we were set. BCS Crimes per 1,000 population

2003/04 - 2007/08

80

85

90

95

100

105

110

115

120

Crim

e ra

te

117.67 110.24 105.57 103.42 97.41

2003-04 2004-05 2005-06 2006-07 2007-08

Source: iQuanta April 2008

The breakdown of BCS crime is as follows:

Crime type 2003/04 to 2007/08 reduction target

2007/08 performance against 2003/04 baseline

Number of crimes 2007/08

Total BCS Crime -20% -14% 39,986 Criminal Damage -3% -2% 10,897 Theft from Motor Vehicle -35% -30% 7,381 Domestic Burglary -35% -12% 5,006 Wounding -3% +6% 5,715 Theft of Motor Vehicle -35% -35% 2,928 Common Assault -3% +1% 2,713 Robbery -37% -36% 1,325 Vehicle Interference -35% -37%

1,006

Pedal Cycle Theft -3% +41% 2,005 Theft from Person -3% -15% 1,010

Although these are mixed results, what we have seen that is very encouraging is crime in the more deprived areas in Bristol has fallen at a greater rate than that of the city as a whole – i.e. we are beginning to close the gap in terms of inequality. State of Neighbourhoods (SON) data indicates that some areas have seen a greater decrease in BCS crime than the city as a whole from 2003/04 to 2006/07– e.g. Southmead (-71%), Filwood (-29%), Bishopsworth (-17%) and Henbury (-17%).

3

Page 10: Safer Bristol Partnership Plan 2008-11

Introduction

From 2003 to 2007 there was a 56% increase in the number of people in drug treatment. Performance has dropped in 2007/08, the target being 4,830 people in treatment. This performance can be explained by a change in counting and reclassification of clients who get referred through Bristol’s Criminal Justice Intervention Team (CJIT).

4

Source: NDTMS

Number of people in drug treatment 2003/04 to 2007/08

2,000

2,500

3,000

3,500

4,000

4,500

5,000

2,909 3,675 4,218 4,535 3,956

2003-04 2004-05 2005-06 2006-07 2007-08

Source: NDTMS August 2008

Other core performance indicators:

2007/08target

2007/08actual

% retained in treatment more than 12 weeks 85% 91%

Overall waiting times – first intervention (% 3 weeks and under)

n/a 83%

Overall waiting times – subsequent interventions (% 3 weeks and under)

n/a 82%

Overall % of planned discharges from drug treatment

n/a 54%

% starting drug treatment who have a care plan 100% 23%

Number of young people in drug treatment n/a 250

Number of people arrested for a ‘trigger’ offence (i.e. eligible for drug testing)

n/a 4,897

% of people arrested who were drug-tested 95% 96.5%

Number of people entering treatment through Drug Interventions Programme

n/a 898

Page 11: Safer Bristol Partnership Plan 2008-11

5

A changing environment For the last three-year period (2005-08), our crime reduction performance was measured against the top 10 BCS crimes, with targets set by Government Office South West (GOSW). With the introduction of the Local Area Agreement (LAA) and a new set of 198 National Indicators (35 of which relate directly to ‘safer communities’), there has been a marked change in how we set our priorities.

These national indicators are part of a wider set of Public Sector Agreements (PSA) and Home Office Departmental Strategic Objectives (DSO). A summary of all the national indicators and PSAs can be found at www.communities.gov.uk. Our relevant PSA targets are as follows:

PSA 14 Increase the number of children and young people on the path to success. PSA 15 Address the disadvantage that individuals experience because of their gender, race, disability, age, sexual orientation, religion or belief. PSA 16 Increase the number of socially excluded adults in settled accommodation and employment, education or training. PSA 21 Build more cohesive, empowered and active communities. PSA 23 Make communities safer. PSA 24 Deliver a more effective, transparent and responsive Criminal Justice System for victims and the public. PSA 25 Reduce the harm caused by Drugs and Alcohol. PSA 26 Reduce the risk to the UK and its interests overseas from international terrorism

Alongside these new national indicators, the Home Office have published two national strategies that we will look towards for guidance in our approach to tackling issues locally.

• ‘Cutting Crime, A New Partnership 2008-11’ • ‘Drugs: Protecting families and communities’

The LAA means we now have the freedom to decide which targets we will focus on, based on locally identified priorities. Although we are measured against all 35 national indicators, we have negotiated seven that will be included in the latest version of the LAA:

NI 16 Serious acquisitive crime rate NI 19 Rate of proven re-offending by young offenders NI 20 Assault with injury crime rate NI 21 Dealing with local concerns about anti-social behaviour and crime

issues by the local council and police

NI 26 Specialist support to victims of a serious sexual offence NI 32 Repeat incidents of domestic violence NI 115 Substance misuse by young people

Page 12: Safer Bristol Partnership Plan 2008-11

Introduction

We also already have targets in the LAA that relate to supported housing for drug users and management of prolific offenders. This shift from national target setting to localised target setting should see us being more focused on the issues that matter to Bristol. To support us in achieving our targets Bristol City Council have identified crime and drugs as a corporate priority, investing £1.9million in 2008/09. This will be focused on increasing the number of PCSOs on the streets, supporting burglary initiatives, wireless CCTV and developing a rape crisis service.

Partnership Strategic Assessment 2007 We now decide local priorities by completing an annual Partnership Strategic Assessment. Information on crime and drugs issues gathered from partner agencies, Bristol communities and local neighbourhoods is analysed so that we have a full picture of what is going on in Bristol. This was completed in December 2007 and identified six priority areas for focus, with the view to reducing crime, fear of crime, and substance misuse.

Reduce acquisitive crime Reduce serious violent crime Increase community confidence Reduce the harm caused by drugs Reduce offending Improve partnership working

Safer Bristol Partnership Plan 2008-11 This document has been developed from the 2007 Partnership Strategic Assessment and provides a summary of key responses to each of the six priorities. Under each priority heading is a breakdown of the main areas of work that make up these priorities (e.g. serious violent crime includes domestic violence, street violence and rape and sexual assault). This document is therefore sectioned to outline the problems associated with each priority area and the key actions we are taking to address the issues. We are also including a dedicated section on community confidence and details of how we will measure progress against our commitments. We hope this document will be a useful communication tool for the public and stakeholders to find out about some of the things we will be doing to combat crime and drugs issues in Bristol over the next three years.

6

Page 13: Safer Bristol Partnership Plan 2008-11

Safer Bristol Partnership Action Plan 2008/09 To accompany the Partnership Plan 2008-11, we have also produced a much more detailed annual Action Plan which clearly sets out every project and action for the coming year (available to download from Safer Bristol’s website). This is a working document which we will use to performance manage our work group structure and ensure we are delivering what we say we will. The rolling process from 2008 onwards is as follows:

7

Safer Bristol Partnership Analyst to produce Strategic Assessment December

Safer Bristol to conduct a 6-month refresh ofPartnership Strategic Assessment, based on current Partner and community generated information

the

June

April

Delivery Groups to write action plans detailing the projects they wish to carry out to tackle priorities, how they will measure performance and how it will be resourced March

Safer Bristol Executive Board to agree priorities as identified in Strategic Assessment January

Safer Bristol Partnership Analyst to produce Strategic Assessment December

Safer Bristol Executive Board to agree priorities as identified in Strategic Assessment January

Delivery Groups to write action plans detailing the projects they wish to carry out to tackle priorities, how they will measure and evaluate performance, and how it will be resourced March

Publish a rolling 3-year Partnership Plan highlighting the key objectives and response to priorities. This will be accompanied by an annual detailed Action Plan April

Conduct a 6-month refresh of the Partnership Strategic Assessment, based on current partner and community-generated information in Strategic Assessment refresh June

3-year

Partnership Plan

Page 14: Safer Bristol Partnership Plan 2008-11

How we measure progress

8

Performance monitoring We will be principally managing performance against the new national indicators and against the projects which we fund set out in the Action Plan. There are a number of processes in place to make sure we are accountable and that we can effectively measure our progress. The Safer Bristol Partnership Executive Board meets every two months to

discuss performance and plan strategy. Delivery groups for each priority area meet regularly and report to the Executive Board, each supported by our Partnership Analyst. Delivery groups will be held accountable to meeting the actions in the Safer Bristol Partnership Action Plan 2008-11.

The Community Safety Joint Commissioning Group and Drugs Joint

Commissioning Group are the commissioning bodies for projects and initiatives we fund, and will monitor performance via quarterly monitoring forms. This will identify when performance is not meeting targets or where money is not being spent, ensuring that we are using public funds efficiently and effectively. Find out more about how we are resourced on p.11.

In addition to the annual Strategic Assessment, which will inform the refresh of

this Partnership Plan, we also aim to carry out quarterly ‘mini’ strategic assessments to make sure that our priorities and strategy are constantly updated to reflect the problems Bristol faces.

One of the key challenges we face is information sharing across the partnership

and agencies alike. A key priority of our Crime Reduction Manager and Partnership Analyst is to set up an Information Sharing Hub which will greatly improve the way we monitor performance.

Bristol City Council’s SPAR.Net is an automated online management system for

monitoring performance against all the council’s performance indicators, and our data will be inputted and managed using this process.

Other measures

There are a plethora of different performance targets across the partnership which can make it difficult to be measure performance consistently and to know which targets to focus on. Hopefully the new National Indicators will improve this process, however, within the crime and drugs field there are two other important performance indicator sets which we need to consider: Assessments of Policing and Community Safety (APACS) National Treatment Agency (NTA) Performance Indicators

Page 15: Safer Bristol Partnership Plan 2008-11

9

The Assessments of Policing and Community Safety (APACS) framework replaces the previous performance framework by which the Home Office monitors performance in community safety and policing. From April 2008 this will enable monitoring by geographic area, organisation (i.e. Avon & Somerset Police), crime and reduction partnership (i.e. Safer Bristol), and policy area (e.g. neighbourhood policing). Avon & Somerset Police provide the partnership with weekly performance updates to ensure that we are aware of current trends, and crime is monitored in-depth each month using the Home Office’s iQuanta website, which provides reports on crime types and enables comparison with other cities and police forces across the country. The National Treatment Agency (NTA) monitors indicators for tackling substance misuse. Safer Bristol Partnership is measured against a number of indicators:

Number of drug users in treatment Retained in treatment for more than 12 weeks Waiting times Planned discharges on completion of treatment Care plans Healthcare assessments, screening and vaccinations

We are required to send a quarterly performance report to the NTA to show how we are progressing against the Adult Drug Treatment Plan. In addition to this, The Drug Strategy Commissioning Team holds regular performance management meetings with the services that provide drug treatment in Bristol, and will flag up any issues in performance and work through them with providers. Again, this ensures we get value for money for the services we commission.

ONS population data

Nationally there has been a move away from measuring numbers (e.g. volume of crime) to measuring rate, and for some of our national indicators we will now need to measure crimes per 1,000 population. The reason for doing this is to make sure that comparisons can be made more easily across different geographical areas. In 2008/09, we are working against mid-2006 population estimates, which for Bristol means a population of 410,487. The figure for the number of households in Bristol is based on mid-2004 estimates, which is 170,269 households. Where crime rate is worked out for historical data, the relevant mid-year estimate is used (e.g. the population figure for 2003/04 was estimated at 393,523). It is important that consistency is maintained when producing figures for crime rates.

Page 16: Safer Bristol Partnership Plan 2008-11

How we use resources

Safer Bristol Partnership is funded from a variety of sources – for example:

2008/09 allocation

Drug treatment funding from the Partnership £7.1 million

Department of Health (Drug Treatment) £5.3 million

Drug Interventions Programme Main Grant £2.4 million

Bristol City Council Growth 2008/09 £1.9 million

Local Area Agreement grant funding £830,000

Basic Command Unit Avon & Somerset Police £705,000

These funding streams (and others) are managed by the Community Safety Joint Commissioning Group and the Drugs Joint Commissioning Group, who allocate resources for projects relating to tackling crime and drugs. Below is a summary of how our resources have been allocated for our priorities, and a breakdown of how drug treatment is resourced. Note, we are not responsible for allocating every budget stream (for example the Medium Term Financial Plan).

Allocation of resources (2008/09)

10

Reducing the Harm Caused By Drugs

80%

Reducing Offending2.4%

Im proving partnership working

0.4%Em ployees, Adm in,

Resources1.8%

Reducing Acquisitive Crim e

2.4%

Reducing V iolent Crim e

3%

Increasing Com m unity Confidence

10%

Drug Treatment (2008/09) (Total budget = £15.25 million)

Structured communbased treatment

services51%

Residential and inpatient drug treatment

services12%

Drug Interventions Programme

12%

User Involvement1%

Harm Reduction Strategy

4%

Commissioning System

W orkforce Development

0.4%

Carer Involvement1%

Open access drug treatment services

2%Non-drug treatment specific services

12%

5%

Page 17: Safer Bristol Partnership Plan 2008-11

Our priorities

11

Reduce Acquisitive Crime Burglary Robbery

Vehicle Theft

Reduce Violent Crime Domestic Violence & Abuse

Street Violence Rape & Sexual Assault

Increase Community Confidence Anti-social Behaviour, Criminal Damage

Hate Crime

Reduce the Harm Caused by Drugs Drug Treatment

Tackle Drugs Markets

Reduce Offending Prevent & Deter Catch & Convict

Resettle & Rehabilitate

Improve Partnership Working Increase Intelligence

Community Engagement National Standards

Page 18: Safer Bristol Partnership Plan 2008-11

Reduce Acquisitive Crime Burglary, Robbery, Vehicle Theft

Current situation

No. of offences

2003/04 2004/05 2005/06 2006/07 2007/08 TOMV 4,504 3,756 3,395 3,216 2,928 TFMV 10,595 9,041 9,083 8,526 7,381 Burglary 5,700 5,252 4,324 4,141 5,006 Robbery 2,073 1,652 1,531 1,494 1,325

Acquisitive Crime trend 2003/04 - 2007/08

0

5

10

15

20

25

30

2003/04 2004/05 2005/06 2006/07 2007/08

Crim

es p

er 1

,000

pop

ulat

ion

Theft Of Motor Vehicle Theft From Motor Vehicle Burglary Robbery

-30%

-12%

-35%

-36%

• Whilst we have seen significant reductions in acquisitive crime in the last three years, performance is beginning to stabilise and in the case of burglary it is increasing again.

• Bristol is ranked 6th out of the 8 core cities in England in terms of performance in reducing acquisitive crime.

• We have identified the key problem areas of domestic burglary in Redland, robbery in Ashley and Easton, and theft from motor vehicles in the city centre.

• We know there is a strong link between acquisitive crime and drug misuse - so tackling the supply of drugs and ensuring offenders get access to treatment through the Drugs Intervention Programme are key aims. Read more about our plans to manage offenders on p.26.

12

Page 19: Safer Bristol Partnership Plan 2008-11

Burglary, Robbery, Vehicle Theft

13

NI 16 – Serious acquisitive crime rate LAA target = Reduce acquisitive crime from 40.65 crimes per 1,000 to 34.55 crimes per 1,000 by 2011 (15% reduction)

Objective Target Measuring success

Lead responsibility

To reduce burglary in the areas that have the biggest problem, by increasing the capacity of the Bobby Vans.

15% reduction in burglary 50% reduction in overall repeat victimisation

We will monitor performance quarterly to see a reduction from 5,200 burglaries at the end of 2008 to 4,420 by 2011. Bobby Vans will be an instrumental tool in reducing repeat victimisation, and we aim to secure 5,000 homes each year.

Acquisitive Crime Delivery Group

To continue using Covert Capture Cars to reduce vehicle theft. TFMV = Theft From Motor Vehicle TOMV = Theft Of Motor Vehicle

At least 10% reduction in TFMV and TOMV

We will monitor performance quarterly to check for emerging hotspots and be able to act against them. We will be able to use the Covert Capture Cars rapidly when needed.

Acquisitive Crime Delivery Group

To create a partnership plan to tackle robbery in ‘hotspot’ areas.

15% reduction in robbery

The plan will be effective and we will see a reduction in the following priority areas: • Trinity • St. Pauls • Easton • Broadmead • Castle Park Cycle

Track

Acquisitive Crime Delivery Group

Page 20: Safer Bristol Partnership Plan 2008-11

Reduce Violent Crime Domestic Violence & Abuse

Current situation

• Over 7,000 domestic incidents were reported to Bristol police in 2006/07. The true frequency of domestic violence/abuse is estimated to be over 26,000 incidents per year (Westmarland, N. and Hester M. (2007) ‘Time for change, an assessment of services for domestic abuse perpetrators in Bristol’.

• 1 in 5 violent offences reported to the police in Bristol are domestic-related; domestic violence/abuse has the highest rate of repeat victimisation of all crimes, at 41%.

• More than a quarter of all domestic violence/abuse reports in 2006/07 came from just 314 households. Tackling prolific perpetrators can have a large impact on crime reduction targets.

• The typical victim is a female between 16-44 years of age. • The cost of domestic violence/abuse in Bristol is estimated to be

nearly £49 million per annum. This includes the cost of state responses and the loss of economic output.

14

Page 21: Safer Bristol Partnership Plan 2008-11

Domestic Violence & Abuse

15

NI 32 - Repeat incidents of domestic violence LAA target – baseline not set until 2009

Action Target Measuring success Lead

responsibility All agencies to carry out regular a risk assessment of domestic violence victims/survivors and refer to Multi-Agency Risk Assessment Committees (MARACs) where appropriate.

To be set in April 2009

Through the work of MARACs, we will aim to see good information sharing, good recording of repeat incidents and an overall reduction in repeat victimisation.

MARAC Steering Group

Provide Independent Domestic Violence Adviser (IDVA) service of 9 IDVAs across Bristol for high and very high-risk victims.

180 high/ very high risk victims supported by IDVAs per month Increase the number of IDVAs available (subject to funding)

We will see both a city-wide and community-based service for victims, with individual support tailored to the needs of victims. This will meet the needs of people from different backgrounds. It is hoped this service will be successful enough to gain mainstream funding.

Domestic Violence & Abuse Strategy Group

Create a voluntary behavioural change programme for perpetrators of domestic violence and abuse; and support Avon & Somerset Probation in increasing capacity for their mandatory perpetrator programme

Have a voluntary perpetrator programme in place from April 2009 8-weekly programmes

Not only will there be specialist programmes available for those who commit domestic abuse, but there will be training provided for non-specialist agencies so they feel confident to intervene at an early stage.

Bristol & S Glos Perpetrators Partnership

Provide more refuge accommodation for women and their children – include out-of-hours provision and service for women with drugs/alcohol misuse problems

12 additional refuge places by April 2011

Women victims/survivors of domestic abuse will have faster access to local refuge. Women with complex needs will have access to refuge. There will be a reduction in numbers of refuge applicants turned away.

Domestic Violence & Abuse Strategy Group

Related documents: Domestic Violence & Abuse Strategy 2008-11

Page 22: Safer Bristol Partnership Plan 2008-11

Reduce Violent Crime Street Violence

Current situation

16

• Wounding and common assault was a major problem for Bristol in 2005. Performance has improved considerably since then, and is now stable.

• 20% of all violent crimes in Bristol happen in the city centre, either on the street or within pubs and clubs. There is a strong link to alcohol and violence peaks on a Friday and Saturday night between 11pm and 3am.

• Ashley, Easton and Lawrence Hill (the Trinity Neighbourhood) now account for 15% of Bristol-wide violent crime, and rates of wounding here are more than double the average for Bristol.

Violent Crime trend 2003/04 - 2007/08

0

5

10

15

20

2003/04 2004/05 2005/06 2006/07 2007/08

Crim

es p

er 1

,000

pop

ulat

ion

+6%

+1%

Common Assault Wounding

No. of offences

2003/04 2004/05 2005/06 2006/07 2007/08 Common Assault

2,674 3,487 3,346 2,867 2,713

Wounding 5,413 5,767 5,909 5,583 5,715

Page 23: Safer Bristol Partnership Plan 2008-11

Street Violence

NI 20 – Assault with injury crime rate LAA target = Reduce Actual Bodily Harm (ABH) from 13.41 crimes per 1,000 to 12.07 crimes per 1,000 by 2011 (10% reduction)

17

Related documents: Bristol’s Alcohol Harm Reduction Strategy

Action Target Measuring success Lead responsibility

To help people feel safer in the city centre by extending Talking CCTV.

To prevent violent crime, anti-social behaviour, and littering, with a 60% success rate for positively changing behaviour.

We will look for a reduction in the number of anti-social and violent incidents near the CCTV speakers. We will conduct a survey to find out if Talking CCTV has made the public feel safer.

Violent Crime Delivery Group

To extend the Street Marshal service into other areas of concern in the city.

Identify where the marshal service may be usefully piloted by August 2008.

The very successful Street Marshal scheme has become an important tool in reducing violence. We hope to see this used in problem areas in the city centre, and to see violence and anti-social behaviour come down.

Violent Crime Delivery Group

To find out more about the problem of street violence in the Trinity Neighbourhood and the impact on residents and traders.

To produce a problem profile report by July 2008.

Through an increased understanding of the drivers of violent crime in Trinity we will be working to see: • Decreased levels of

serious street crime • Improved safety in the

area • Increased public

reassurance in the area

Violent Crime Delivery Group

To introduce ‘Conditional Cautioning’ as a means of changing drinking behaviours and creating increased health awareness.

This scheme aims to change the behaviour of those people who drink too much and become violent.

To engage 40 offenders onto the scheme per month (over 3 police custody suites).

Violent Crime Delivery Group

Page 24: Safer Bristol Partnership Plan 2008-11

Reduce Violent Crime Rape & Sexual Assault

Current situation

• The two biggest issues are: Victims not reporting Too few cases result in a conviction

• The British Crime Survey indicates that 80% of rapes go unreported which means that the true figures for the number of rapes in Bristol may be around 3,105 in 2005/6 and 3,490 in 2006/7.

• The way that the police investigate and manage cases is extremely important. People who have the courage to report deserve to be treated sensitively, and with respect. We need to increase the confidence of victims, to make sure they come forward for help when needed.

• In Bristol only 16% of cases go to court. Of these only 5% are likely to result in conviction of the offender.

• There is currently no dedicated Rape Crisis support service in Bristol.

• Women are more worried about rape than any other crime – we need to help women feel safer in our city.

Strategic priorities To maximise the prevention of sexual violence

Objective 1 For all children and young people to be informed about healthy relationships being based on respect and that sexual activity should be consensual.

Objective 2 Raising public awareness about sexual violence and its links with domestic violence.

To increase access to support and health services for victims of sexual violence

Objective 3 For all victims of rape and sexual assault to be encouraged to report and seek support. Agencies will ensure that barriers to seeking support are removed.

Objective 4 For all victims in Bristol to have access to specialist appropriate and flexible support.

To improve the criminal justice response to sexual violence Objective 5 For all victims who report to the police to receive an enhanced level

of victim care. Objective 6 For all victims who report to see an increase in convictions and a

reduction in the attrition rate throughout the criminal justice process.

Objective 7 For the criminal justice agencies to tackle the underlying problems in prosecuting rape cases.

Bristol’s new Sexual Assault Referral Centre (The Bridge) opens in summer 2008)

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Page 25: Safer Bristol Partnership Plan 2008-11

Rape & Sexual Assault

NI 26 – Specialist support to victims of a serious sexual offence LAA target – baseline not set until 2009

Action Target Measuring success

Lead responsibility

Create detailed action plans to accompany the new Rape & Sexual Assault Strategy, which is out to consultation until 21 August.

September 2008

The action plans will be tailored to meet the three overarching objectives on the previous page.

Rape & Sexual Assault Strategy Group

To set up a new regional Sexual Assault Referral Centre (SARC) to offer an improved forensic and health service to victims of rape

September 2008

Victims will feel more confident about reporting rape and sexual assault.

Avon & Somerset Police Bristol Primary Care Trust (PCT)

To develop a Rape Crisis service to complement the services of the SARC

September 2008

Victims will have improved access to ongoing counselling and support. We will see an increase in the rate of reported rape offences.

Rape & Sexual Assault Strategy Group

Related documents: Rape & Sexual Assault Strategy 2008-11

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Page 26: Safer Bristol Partnership Plan 2008-11

Increase Community Confidence Anti-social Behaviour, Criminal Damage

Current situation

20

• Anti-social behaviour is consistently the major worry of communities in Bristol, and makes up 20% of all calls to the police.

• Criminal damage (graffiti, arson, damage to property) accounts for more than a quarter of all BCS crime in Bristol.

• We know that anti-social behaviour is a bigger problem in the more deprived areas of Bristol, such as Lawrence Hill, Filwood and Hartcliffe.

• Community confidence and the fear of crime often do not match the real picture of actual levels of crime. The challenge is to promote the good work of the Partnership, find out what communities really want, and take action where it is needed.

• The themes of our new strategy are prevention, intervention, enforcement, victim and witness support, and community empowerment and participation.

Headlines from the Bristol Quality of Life Survey 2007

of residents said they felt safe outdoors in their neighbourhood during the day (80% in 2003).

of residents said they have had problems with anti-social behaviour in their neighbourhood.

of residents believe vandalism is a serious problem in their neighbourhood.

Criminal Damage trend 2003/04 - 2007/08

25

26

27

28

29

30

31

2003/04 2004/05 2005/06 2006/07 2007/08

Crim

one

per 1

,000

pop

ulat

i

-2%

No. of offences 10,897 10,811 11,078 12,051 11,146

Page 27: Safer Bristol Partnership Plan 2008-11

Anti-social Behaviour, Criminal Damage

NI 21 – Dealing with local concerns about anti-social behaviour and crime by the local council and police LAA target – baseline not set until 2009

Action Target Measuring success

Lead responsibility

The Safer Communities Team will continue to work with local communities and partners to deal with their issues.

During 2008/09 work across the city as a whole focusing on the top 6 crime high crime neighbourhoods

Communities will tell us they are satisfied, we will use a range of engagement methods to chart success, including visual audits and PACT meetings.

Safer Communities Team

Reduce anti-social behaviour and criminal damage by supporting Neighbourhood Policing and PCSOs.

Prioritise the PACT priorities in hotspot neighbourhoods Employ an additional 42 PCSOs by November 2008

There will be a positive impact on crime and ASB. Community satisfaction will increase, as measured by the Quality of Life survey.

Anti-social Behaviour Delivery Group

Make a difference in communities through a strategic approach to ‘neighbourhood calls for action’ for example cracking down on ASB during the Easter school holidays.

6 during 2008 We will use a range of engagement methods to chart success, including visual audits and PACT meetings.

Anti-social Behaviour Delivery Group

Related documents: Anti-social Behaviour Strategy 2008-11

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Page 28: Safer Bristol Partnership Plan 2008-11

Increase Community Confidence Hate Crime

Current situation

22

• Hate crime has a wide definition, but includes racism, religious hatred, disabilist, homophobia, harassment, abuse, threats, assault and criminal damage.

• The biggest problem is that victims are too frightened or embarrassed to let someone know, and so most hate crime is never reported.

• The Strategic Assessment highlights that in particular, reporting of homophobic hate crime is low, and accounts for just 8% of all reported hate crime.

• Black and minority ethnic communities now make up 9.8% of Bristol’s total population, and we need to keep monitoring possible tensions in Bristol’s changing communities.

Hate crime reporting centres in Bristol

Barton Hill Settlement, Barton Hill Wellsprings Healthy Living Centre, Barton Hill Neighbourhood Management Centre, Barton

Hill Youth Café / Crypt Youth Centre, Barton Hill The Old Bank Advice Centre, Redfield Fishponds Primary Care Centre, Fishponds Eastville Health Centre, Eastville

East Bristol

North Bristol Community Housing Foundation,

Horfield Southmead Community and Resource Team

Bristol

(SCART),

Southmead

Central Citizen’s Advice Bureau, City Centre Wellsprings Healthy Living Centre, City Centre

Bristol Neighbourhood Management Centre, City Centre

South Hartcliffe & Withywood Community Partnership, Hartcliffe South Bristol NHS Walk-in Centre, Knowle

Bristol

Page 29: Safer Bristol Partnership Plan 2008-11

Hate Crime

NI 1 – % of people who believe people from different backgrounds get on well together in their local area Indicator not in LAA

Action Target Measuring success

Lead responsibility

To add to the number of reporting centres in Bristol.

Target hate crime hotspots in Bristol

There will be improved access to ways of reporting hate crime, and better specialist support for victims. People will become more confident about reporting hate crime.

Strategic Partnership Against Hate Crime

(SPAHC)

To improve support services to victims of hate crime, in particular those that suffer racist, homophobic, and disabilist harassment.

Decrease in fear of crime Increase in the number of victims supported

We will measure the number of victims in who receive specialist support. We hope to see increased confidence in reporting.

SPAHC

To deliver a targeted hate crime media campaign.

Increase in hate crime reports/ incidents

We will see increased awareness of what hate crime is and increased confidence in how to report it.

SPAHC

To develop a central partnership source of hate crime incidents and information.

1 main database, and at least 4 satellite databases

Improved analysis that provides an informed and comprehensive picture of hate crime trends and incidents

SPAHC

To hold fortnightly ‘Tension Monitoring’ meetings with partner agencies to increase intelligence.

Reverse trends where hate crime reports increase

There will be targeted and responsive services to victims of hate crime. We will be able to analyse trends relating to hate crime victims and offenders.

Bristol Partnership Against Racial Harassment (BPARH)

Related documents: Bristol Hate Crime Strategy 2006-09

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Page 30: Safer Bristol Partnership Plan 2008-11

Reduce the Harm Caused by Drugs Drug Treatment

Current situation

• Bristol is home to approximately 6,500 problematic drug users of which at least two thirds (4,162) have undertaken treatment for their drug use in 2007/08.

• Treatment must be accessible to everyone and the services we commission work with people who have a diverse range of needs.

• Our data shows that problematic drug users accessing treatment in Bristol most commonly use crack cocaine, heroin and other opiates.

• Not everyone wants a drug treatment service in their neighbourhood and the public are often opposed to new facilities opening. We need to work with local communities and our partners to provide appropriate services in the right areas.

• There is a link between drug use and crime. Providing drug treatment reduces drug-related offending which benefits everybody.

• There were 250 young people in drug treatment in 2007/08, which is 6% of the number of people in treatment in Bristol.

• The main drugs of choice for young people are cannabis and alcohol.

What does Safer Bristol Partnership aim to do? Provide opportunities through Training, Recreation, Education and Employment. Work with prisons to join up community-based treatment and prison-based

treatment. Ensure treatment reflects the needs of the diverse population of Bristol. Implement national drug treatment guidelines and follow best practice in the

services provided. Reduce the harm that drug use has on people’s health. Assess the barriers women face in accessing drug treatment. Attract and motivate offenders into drug treatment and work towards preventing

re-offending. Provide a service to meet the needs of the carers of drug users. Work to ensure that all vulnerable young people are screened and offered

support if there are concerns about their own or parent’s drug use. Commission services for young people based on need and help smooth the

transition into adult drug treatment when the time comes. Work with groups such as the Safeguarding Children’s Board, Corporate

Children’s Services Group and the Prevention & Early Intervention Group to ensure that tackling drugs and young people stays high on the agenda.

Continue to build on service user involvement in all aspects of the Drug Strategy Team’s work.

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Page 31: Safer Bristol Partnership Plan 2008-11

Drug Treatment

NI 40 – Drug users in effective treatment Indicator not in LAA

NI 115 – Substance misuse by young people LAA target – see targets below

Action Target Measuring success

Lead responsibility

Increase the number of drug users recorded as being in effective treatment.

1% increase from 2007/08 baseline by end of 2008/09

Monthly submission of data to the national treatment database will show an increase in numbers in treatment.

Adult Drug Treatment Joint Commissioning Group

Increase the percentage of new clients retained in treatment for more than 12 weeks or who are discharged within the first 12 weeks in a planned way.

Related documents: Adult Drug Treatment Plan 2008-09

Young People’s Substance Misuse Treatment Plan 2008-09

85% of clients retained for 12 weeks or more in 2008/09

All services will show consistently high retention rates.

Adult Drug Treatment Joint Commissioning Group

Increase the number of clients leaving the treatment system in a planned way.

59% in 2008/09 High levels of planned completions.

Adult Drug Treatment Joint Commissioning Group

To help young people make the right choices about drugs by educating and screening children for drug use through the Early Intervention Scheme in schools.

Increase young people screened for substance misuse from 595 people to 750 by March 2009. Increase number of young people in drug treatment from 307 to 341 in 2009.

We will see an increase in the number of vulnerable young people who are screened for emerging drugs issues, and young people will make better choices.

Young People’s Substance Misuse Delivery Group

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Page 32: Safer Bristol Partnership Plan 2008-11

Reduce the Harm Caused by Drugs Tackle drugs markets

Current situation

• Bristol has around 6,500 problematic drug users, a thriving recreational drug demand, sought after drug treatment facilities, and lower than average drug prices that attract additional drug users from elsewhere.

• We have identified 12 drug markets in Bristol, with St Pauls and Easton having a significant impact on the region.

• These drugs markets have an impact on crime and our commitment to make communities safer. More than this, there is an element of organised crime groups who profit from drug supply.

• Drug markets in Bristol’s prisons hinder the cycle of drug misuse and our efforts to reduce re-offending.

• The local Criminal Justice Service lacks a consistent approach to convicted offenders who breach drug treatment conditions.

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Page 33: Safer Bristol Partnership Plan 2008-11

Tackle drugs markets

NI 38 – Drug related (Class A) offending rate Indicator not in LAA

Action Target Measuring success

Lead responsibility

Implement the drug hotspot management system on all Bristol sectors.

Implemented on all sectors by December 2008

We will see a reduction in crime, improved community confidence and a minimum of 350 drug related intelligence reports per month.

Reducing Supply Delivery Group

Develop intelligence to identify and disrupt organised crime groups involved in drug supply.

Ongoing, to be reviewed in the Strategic Assessment.

No. of drug Serious Organised Crime Networks (SOCNs) identified. No. of operations targeting drug SOCNs. No. of drug SOCN members convicted.

Reducing Supply Delivery Group

Maximise use of ION Itemiser to establish the presence of drugs in suspect locations, premises and on the person.

Training complete and operational by July 2008

We will measure how often it is used and the number of arrests resulting from its use. This will be a useful tool in prisons.

Reducing Supply Delivery Group

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Page 34: Safer Bristol Partnership Plan 2008-11

Reduce Offending Prevent and Deter

Current situation

28

• 20% of crime (particularly acquisitive crime and violence) in Bristol is carried out by young people age 18 and under.

• There is also a significant link between young people and low-level crime such as anti-social behaviour, motoring offences and criminal damage.

• The lifestyle choices, family life and personal relationships of young people are often reasons that young people start getting into crime.

• Areas such as Filwood, Southmead and Lockleaze have more young offenders than other city wards.

• Youth offending can be linked with substance misuse (drugs and alcohol), and there were 250 young people in drug treatment in 2007/08.

Bristol Young Offender Asset Needs scores

0% 5% 10% 15% 20% 25% 30%

LifestyleThinking and Behaviour

Family and Personal RelationshipsAttitudes to Offending

Statutory Education

Emotional and Mental HealthLiving Arrangements

Substance UseMotivation to Change

NeighbourhoodEmployment/Training

Perception of Self and OthersPhysical Health

The graph above shows which factors are most likely to have an affect on young people and may be a reason why they start committing offences.

Page 35: Safer Bristol Partnership Plan 2008-11

Prevent and Deter

NI 19 – Rate of proven re-offending by young people

Action Target Successful outcome

Lead responsibility

To reduce the likelihood of children re-offending by using restorative justice in schools.

Reduced fixed term and permanent exclusions Reduced racial abuse Reduced unauthorised absences

Restorative action will become the main way of dealing with problem children in schools, resulting in less need for excluding pupils, and issues such as bullying, vandalism and other anti-social behaviour will become less common.

Safer Bristol Partnership

To increase the chances for young offenders to pay for their crime by creating more reparation and community payback opportunities.

21 projects completed 3,586 hours of reparation delivered

There will be a reduction in re-offending rates. Reparation and restorative justice will change the thinking and behaviour of young people.

Youth Offending Team (YOT)

Related documents: YOT Capacity and Capability Assessment 2008-09

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Page 36: Safer Bristol Partnership Plan 2008-11

Reduce Offending Catch and Convict

Current situation

• Studies have shown that the most prolific 10% of offenders are responsible for 50% of all crime. Avon & Somerset Probation Service have identified 905 offenders who are at the highest risk of offending, and Avon & Somerset Police have identified a similar number who have been arrested and charged with offences in Bristol in the last two years.

• These high priority offenders will be targeted by the police. Once

caught, the challenge is to change the behaviour of offenders. It is recognised that the “eight pathways” approach to supporting offenders through change should be used in Bristol.

• In Bristol we have set up a Reducing Re-offending Board to create a

multi-agency Integrated Offender Management Unit.

The 8 pathways approach

Accommodation

Employment, education, training (ETE)

Mental and physical well-being

Free from drugs

Free from alcohol

Finance – benefits and debt management

Children and family support

Attitudes and thinking behaviour

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Page 37: Safer Bristol Partnership Plan 2008-11

Catch and Convict

NI 30 – Re-offending rate of prolific and priority offenders

Action Target Successful outcome

Lead responsibility

Create effective governance arrangements for the Reducing Re-offending Board.

May 2008

The board will be able to deliver the project plan effectively.

Reducing Re-offending Board

Create a project plan with activities, timelines, products and processes.

April 2008

Delivery of activities, products and processes on time.

Reducing Re-offending Board

Identify priority offenders within the limits of available resources.

August 2008

Selection process for appropriate offenders identified.

Reducing Re-offending Board

Related documents: National Reducing Re-offending Delivery Plan

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Page 38: Safer Bristol Partnership Plan 2008-11

Reduce Offending Resettle and Rehabilitate

Current situation

• There are many barriers for ex-offenders to overcome before returning to communities and leading normal lives. The Offender Assessment System (OASys) identifies problems such as lack of housing, education and training, and need for drug treatment as possible barriers. There is also a need for a change in behaviour and thinking for offenders to change their lifestyle.

• The Avon & Somerset Prolific Offender Scheme (ASPOS) currently supports 126 prolific offenders through this process (August 2007).

• The Drug Interventions Programme (DIP) has contributed to directing offenders into drug treatment via the Criminal Justice Intervention Team (CJIT).

Offender Assessment System (OASys) scores for Probation clients in Bristol

0% 10% 20% 30% 40% 50% 60% 70%

Thinking and Behaviour

Education, training and employability

Relationships

Emotional wellbeing

Alcohol misuse

Accomodation

Lifestyle and associates

Attitudes

Drug misuse

Financial management and income

The graph above shows the criminogenic needs of prolific offenders in Bristol. These are the factors that may determine how likely it is that an offender will be able to resettle and rehabilitate into society.

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Page 39: Safer Bristol Partnership Plan 2008-11

Resettle and Rehabilitate

NI 18 – Adult re-offending rates for those under probation supervision

Action Target Successful outcome

Lead responsibility

To increase the percentage of offenders whose final OASys score is within a lower risk bracket than their original score.

To increase from 40% to 50% by 2010

We will have been able to work with offenders to give them a better chance of resettling.

Avon & Somerset Probation

To increase the percentage of offenders who complete their order/licence, and make sure that offenders are less likely to re-offend or leave the program.

To increase from 32 to 415 by 2010

We hope to change the behaviour of offenders and work with them based on their needs to make sure they don’t re-offend.

Avon & Somerset Probation

To increase the percentage of offenders on the Prolific and Priority Offender scheme who agree to go through drug treatment when offered.

To increase from 73% to 90% by 2010

Drugs issues will no longer be a barrier to people who want to stop their criminal habits.

Avon & Somerset Probation

Related documents: South West Reducing Re-offending Delivery Plan

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Page 40: Safer Bristol Partnership Plan 2008-11

Improve Partnership Working

Overview

• Developing a Partnership Strategic Assessment in 2007 greatly improved our knowledge of what the main crime and drugs issues are for Bristol, and how to work as a partnership to tackle these issues. This also helped us identify some key intelligence gaps.

• In January 2008 the Home Office came to Bristol to deliver a Partnership Support Programme, to help identify key areas where we can improve as a partnership.

• The recommendations made by the Home Office were based on new national standards for Crime and Drugs Partnerships, which come into effect from April 2008.

• We need to seek every opportunity to improve our efficiency and effectiveness based on the recommendations made, as we work towards achieving the “hallmark” national standards.

Key areas for progression Increase intelligence in key areas: We have identified intelligence gaps key areas, including:

• The stolen goods market • Tackling prostitution • Identifying the gun / knife crime situation in Bristol

We aim to address these issues in time for the refresh of this Partnership Plan. Details of all the intelligence gaps identified can be found in the Safer Bristol Partnership Action Plan 2008/09. Community Engagement Strategy We are currently writing a new ‘Engaging Communities’ Strategy based on the national standards. We will also be consulting on creating a new communications and marketing strategy to ensure that the work of Safer Bristol Partnership is well communicated and communities suitably engaged. This work should be completed by March 2009.

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Page 41: Safer Bristol Partnership Plan 2008-11

Respond to Home Office recommendations on improving partnership working and meeting national standards Following the Partnership Support Programme (PSP) visit in January 2008, the Home Office made recommendations to improve our delivery against the new national standards for Crime and Disorder Reduction Partnerships. We have reviewed these recommendations and developed a Strategic and Implementation plan to respond.

National Standards

The national standards for Crime an Disorder Reduction Partnerships are listed below, and can be found in the document ‘Delivering Safer Communities: A guide to effective partnership working’.

The standards address the following six key areas:

Empowered and effective leadership

Intelligence-led business

Effective and responsive delivery structure

Community engagement

Visible and constructive accountability

Appropriate skills and knowledge

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Useful information

Related documents

‘Delivering Safer Communities: A guide to effective partnership working’ Guidance for Crime and Disorder Reduction Partnerships and Community Safety Partnerships ‘Cutting Crime, A New Partnership 2008-11’ National Crime and Disorder strategy ‘Drugs: Protecting families and communities’ The 2008 drug strategy: first edition ‘The New Performance Framework for Local Authorities & Local Authority Partnerships’ Single Set of National Indicators Bristol’s Local Area Agreement 2008-11 Safer Bristol Partnership Action Plan 2008/09 Safer Bristol Partnership Adult Drug Treatment Plan 2008/09

Useful websites

Safer Bristol Partnership www.saferbristol.org.uk

Bristol Partnership www.bristolpartnership.org

Bristol City Council www.bristol.gov.uk

Home Office: Crime www.crimereduction.homeoffice.gov.uk

Home Office: Drugs www.drugs.homeoffice.gov.uk

Useful numbers

36

In an emergency 999 Non-emergency police number

0845 4567000

Crimestoppers 0800 555111 National Drugs Helpline 0800 776600

Bristol Drugs Project 0117 987 6000 Talk to FRANK 0800 776600

Quitline (support to stop smoking) 0800 002200

Saneline 0845 767 8000 Victim Support 0845 456 6099 Domestic Violence support 0808 2000247

Support Against Racist Incidents (SARI)

0117 942 0060 Drug and Sex Litter Rapid Clean Up Team

0117 922 2100

NHS Direct 08 45 46 47 Samaritans 08457 909090

EACH 0808 100 0143 Bristol City Council Graffiti 0117 922 3838 Fly-tipping 0117 922 3838

Parents Against Drug Abuse (PADA)

0845 7023867 Hate crime 0117 922 2658 Anti-social behaviour 08456 052222 Abandoned vehicles 0800 0835115

Page 43: Safer Bristol Partnership Plan 2008-11
Page 44: Safer Bristol Partnership Plan 2008-11

Produced bySafer Bristol Partnership

www.saferbristol.org.uk

If you need this information ina different format, please

contact:

Safer Bristol PartnershipPrincess HousePrincess Street

BedminsterBristol BS3 4AG

Tel: 0117 914 2222Fax: 0117 914 2223