95% Customer Satisfaction RatingReported by Safe Home Security

NEWS SAFE HOME SECURITY

Company Releases 2011 Customer Survey Results

Cromwell, CT - Safe Home Security, aleading provider of electronic security in thecountry, reported a 95% customer satisfactionrating for the year 2011, a result consistentwith those from previous years.

Safe Home Continues Focus On Customer Satisfaction

“Our customers really like the fact that we offer the sameproducts and services as our larger, national competitors do,but care for them like a smaller, local company would,"added Roman.

Stated Dave Roman, Safe Home President & CEO, "Our goal is to contact each andevery customer to identify and resolve their outstanding issues, if any. In doing so,we not only ensure their protection, but also fulfill the trust they've placed in us.I am pleased that our dedication to customer satisfaction continues to pay off. "

"Safe Home Large Enough To Be Free, Small Enough To Care...".

Nearly 22,000 Customers Rate Overall Experience With Company

As part of their quality assurance program, SafeHome routinely conducts surveys with customers toproactively address equipment or service relatedissues, as well as determine their overall satisfactionwith the company.

During 2011, Safe Home completed surveys with21,935 customers, nearly 20% of their totalcustomer base of 114,000. Customer Satisfaction Specialist,

Scott McGinnis