Safdar Abbas 1

Safdar Abbas

Dubai No# +971-55-2112001 Bur Dubai, Dubai, UAE

Email-ID: abbas.safdu18@gmail.com

History of significant achievements and commendations in more than 5 years of distinguished career

spanning across India and Middle-East. A results oriented, hands-on individual and a company focused

leader in increasing operational efficiency, & profitability with high end result.

Has an extensive background in IT Implementation with an experienced blend of multicultural

environments from national to international markets.

PROFILE SYNOPSIS

Astute leader with over 2 years of UAE experience in IT functions and support with excellent understanding of

solution designs and Training. Expertise in delivering sustained organizational growth in dynamic

environments, establishing structure in IT firm, driving vision and achieving critical strategic goals.

Proven track record of implementing complex cross-functional IT strategic initiatives and processes, unique to

the needs of the business. Liaising between senior management, employees & other Trainee’s to ensure proper

lines of communication critical in addressing/ resolution of myriad issues

CAREER CONTOUR

Focussoftnet & Insta Hospital Management System As an IT solutions provider with over 20 years of experience and multi-domain expertise, Focus Softnet's

consulting services and skillsets are backed by a vast knowledge-base and a keen understanding of what it

takes to run and grow a business. By re-engineering business processes and optimizing resources, developing

and deploying user-friendly, flexible and cost-efficient industry specific solutions.

Designation: Sr. Implementation & Support Specialist. Duration: March 2014 – Till date.

Responsibilities & Job Profile:

Post sales activities like System study and Gap analysis (Solution Design) gathering for Implementation in

different modules.

Creating document for Solution Design and creating Training Plan. Sharing the created document with

Customer.

Collecting Master data for all modules and uploading to the training and live database.

Providing training to end-user's as per the training plan.

Planning for Parallel and Go-live activities, and taking to closure.

Creating and collecting all sign off documents like (SD, Master data, Parallel and Go-live)

On post implementation providing online and on-site support to customer if necessary.

Establishing Insurance Masters as per the client’s contract with the insurance companies.

Supporting the clients for all insurance related queries (DHA eclaim’s, HAAD)

Supporting all Insurance claim Submission issues, Remittance issues.

Training the management users from customer side for taking MIS reports for all departments.

Preparing reports for the attended support calls and forwarding the same to the superiors.

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Responsible for applying better ways to track support issues and customer data.

Provided pre and post implementation support to customers.

Responsible for other duties as assigned, Handled all HIS related modules.

Remote Support activities given to customer on product issues, queries, doubts via phone, email, chat,

skype & Remote desktop.

Troubleshoot and resolve the customer issues on time.

Advise customer regarding the product’s proper use.

Providing online and offline support, and application flow demonstration given to customer if required.

Verify Bugs logged against product for delivery to customer.

During problem escalations, acting as a liaison between customers and development team.

Create a standard response to customer's new issues.

Follow support process & adhere to the same and work independently.

Providing training sessions for subordinates.

Assist the team members to investigate the issues and resolve as per the quality.

Documenting the issues reported by the customer, and taking the same to closure.

Application testing on new features and log bug's if any.

Collaborate with development team to design new programs for all client implementation activities and

manage all communication with department to resolve all issue and assist implementation analyst to

manage all production data.

Perform research on all client issues and document all findings and implement all technical activities with

help of Meta-data registry.

Prepare and maintain all technical and business documents and collaborate with clients and IT department

to provide support to all issues.

Establish all technical project requirements and maintain effective professional relationships with all clients

and organize all project materials.

Assist clients to monitor all software implementation life-cycle and assist make appropriate customization

to all software for clients.

Train client technical staff on all software issues and identify all issues in processes and provide solutions

for same.

Responsible for Client Servicing.

Exploring the MIS reports for the department.

Responsible for Client side utilities.

KEY ACHIEVEMENT

Successfully completed multiple Implementation project’s in Dubai, Abu Dhabi, Oman (Muscat).

Experienced Implementing for couple of Giant Hospital Industries in UAE.

Automatic Data Processing (ADP) Automatic Data Processing, Inc. (ADP) is one of the largest providers of business processing and cloud-based

solutions – including payroll, talent management, human resource management, benefits administration and

time and attendance – to employers and automotive dealerships around the world. ADP builds configurable

solutions that can fit your organization's unique goals and increase your productivity. Showcasing the best

talent in the initial stage of the process was given an opportunity to take over a new project called payroll

implementation.

Being a subject matter expert, management has recognized me as for supporting the team in any process

related queries.

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Designation: Senior process associate.

Duration: November 2010 – November 2013

Responsibilities & Job Profile:

Create and update project schedules implementation, folders, notebooks and provide support and training to

customers on site.

Implement successful new business conversions platform and reconfiguring existing account (eg: spin-offs),

ensuring a high degree of customer satisfaction and maintain high productivity.

Answer and take full responsibility and ownership for incoming calls, faxes and emails for assigned client

base, and overflow calls of team/department as required.

Research all client queries to complete resolution, make all changes or additions to company set-up with

complete documented follow-up to client with clear, concise, accurate instructions.

Research all client queries to complete resolution, make all changes or additions to company set-up with

complete documented follow-up to client with clear, concise, accurate instructions.

Make indirect sales to the client by diverting the client to different platform.

Acting as a floor support for the team for any process related queries.

Responsible for all aspects of assigned payroll Configuring the built-in account, including analysis,

configuration, validation, problem solving, training initial process race live support and sales services to

customers.

Adhere to the implementation methodology to implement ADP payroll solutions to new and existing

customers of ADP.

Manage payroll processing schedule and ensure deadlines are met.

Reconcile payroll results and perform audit checks as per client agreements.

Validate and process outbound interfaces.

Provide feedback to the team on the errors by conducting regular quality check.

Conducting daily meetings for process updates.

Preparing QA & production reports on daily basis.

Prepared SOP’s (Standard Operating Procedure).

Refresher training to the team on process topics.

Actively participated in the extracurricular activities for team building, sports and trainings.

KEY ACHIEVEMENT

Awarded as star of the month in February 2012.

Awarded as associate of the quarter in June 2012.

Awarded as star of the month in October 2013.

TECHNICAL KNOWLEDGE:

Good knowledge of MS Office applications (Word, PowerPoint, Excel, & MS Project).

Ubuntu OS Installation, Software Installations, Good typing Skill.

STRENGTHS

Task-oriented and result-oriented.

Quick learner and good decision making skills

Self-motivator and Team player

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EDUCATION & COMPETENCE

SSC from Spring Dale High School – Mar 2005.

CEC from Little Flowers Junior College -Mar 2007.

Bachelor of Commerce from St. Josephs Degree College (Osmania University), 2010.

MBA in Finance from GEMS Business School (Affiliated to South Asian University U.K)2012

PERSONAL DOSSIER

Fathers name : Kaleem Akhter Abid Zaidi

Date of birth : 18/12/1989

Passport Number : H0383005

Nationality : Indian

Languages known : English, Hindi, Urdu.

Marital Status : Single

Driving License : UAE Licence # 2123375

Safdar Abbas