s black resume
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Sarah Black233 Dayton-Oxford Rd Carlisle, OH 45005 (937)823.2771 [email protected]
Objective Expand leadership responsibilities, improve organizational ability to exceed corporate goals, mission and core values.
SKILLS/QUALIFICATIONS
10+ years Customer Service Employee engagement to
increase overall productivity
Microsoft Office Suite
WIX Web Design Presentation Skills
Experience in team leading in a supervisory capacity
Extensive data analysis
Excellent peer to peer verbal communication skills
Prezi Presentation Design Excellent peer to peer written
communication skills
PROFESSIONAL EXPERIENCE Greater Dayton RTAQuality Services Supervisor May 2016- Current
Monitor service calls to observe employee demeanor, technical accuracy, and conformity to company policies
Train employees on new technologies and procedures
Forecast staffing levels, work procedures, prepare work schedules and expedite workflow within the allotted budget
Monitor and track statistical data to conceptualize future workflow improvement
Built and implement training procedures to streamline work process in order to save 20 staff hours per week
Created and facilitated customer service training for new hires during onboarding
Kettering Medical Center September 2012- CurrentNursing Assistant
Implement confidential customer service in a hospital setting
Prioritize care for multiple patients based on acuity level in a fast paced environment
Implement quality and accurate data entry
Accurately interpret data within certain medical parameters
Dayton Dragons January 2015- July 2015Marketing Intern
Established professional relationships with sponsors to ensure current and future financial donations necessary to ensure the continued growth of the organization
Organized the set-up and execution of various marketing projects and promotions of different events including
o Dragons Kids Day
2
o Dragons 5k
o Dragons Movie Night.
Brookdale Senior Living July 2011 to Aug 2012Lead Resident Assistant
Delivered physical and psychological care for Health Center residents
Implemented clinical procedures, commensurate with training
Documented all care provided by policies and procedures and each resident‘s individualized plan of care
Executed team building skills as well as implement training policies
Trained new hires on policies, procedures, and accurate documentation
Miami Valley Hospital May 2006- June 2009Nursing Assistant
Implemented personal care for patients
Delivered appropriate documentation in the EPIC system
High standards of customer service to people in distressed situations
Prioritized care for multiple patients in a fast pace/busy environment
Delivered self- motivation in learning the various nursing areas and the procedures in which those individual units adhere
VOLUNTEERParent Teacher Organization President May 2014- August 2016Carlisle Local SchoolsManaged marketing, fundraising, and event planning for over 400 students and staff members. Accountable for set up, running and closing meetings. Responsibilities include: team building, recruiting, budgeting and financial management, working with outside sales organizations, organizing volunteers and events.
EDUCATION University of Findlay Anticipated Completion Date: December 2019 Findlay, OH
Master’s in Business Administration & Human Resources Management
Wright State University December 2015 Dayton, OH
Bachelor of Science in Organizational Leadership
Marketing minor
ADDITIONAL TRAINING/CERTIFICATIONSMember of National Association of Professional Women August 2015How to Supervise People September 2016Leadership and Management Skills for Women October 2016